Términos y Condiciones

Estos términos y condiciones (los "Términos y Condiciones") rigen el uso de  (el "Sitio"), así como todos los bienes y servicios vendidos o facilitados de otro modo a través del Sitio. Este Sitio es propiedad de y está operado por Shed Holdings, LLC ("Shed"). Este Sitio es un sitio web de telesalud y comunicaciones. Shed no es un grupo médico, no practica la medicina y no proporciona asesoramiento médico, diagnóstico ni tratamiento.

Todos los servicios de telesalud, evaluaciones clínicas, recetas, planes de tratamiento, programas de seguimiento y todos los demás servicios médicos disponibles a través del Sitio son proporcionados exclusivamente por entidades profesionales independientes, propiedad de médicos o con licencia ("Grupo de Proveedores") y sus proveedores de atención médica con licencia afiliados ("Proveedores").

Las decisiones relativas a la idoneidad médica, la prescripción, la modalidad de atención (sincrónica o asincrónica), la elegibilidad para el tratamiento y la frecuencia del seguimiento recaen exclusivamente en el Grupo de Proveedores y sus Proveedores, no en Shed.

Al utilizar este Sitio, usted indica que ha leído y comprende estos Términos y Condiciones y acepta cumplirlos en todo momento.

1. Cumplimiento de la Telesalud y Atención Asincrónica Específica del Estado

La disponibilidad de la evaluación médica asincrónica (sin video) varía según la legislación estatal. Las decisiones sobre si la atención asincrónica está legalmente permitida o es clínicamente apropiada las toma exclusivamente el Grupo de Proveedores. Shed no determina la modalidad clínica y puede deshabilitar la funcionalidad asincrónica bajo la dirección del Grupo de Proveedores.

2. Consentimiento Informado de Telesalud

2.1 Naturaleza de los Servicios de Telesalud

Al utilizar el Sitio para buscar o recibir evaluación médica, recetas o atención de seguimiento, usted reconoce y acepta que está recibiendo esos servicios a través de telesalud. La telesalud implica el uso de comunicaciones electrónicas (incluyendo mensajería segura, audio, video e intercambio de datos asincrónico) para permitir que un Proveedor lo evalúe, diagnostique y trate de forma remota. Dado que no se realiza un examen físico presencial a través del Sitio, ciertas condiciones pueden no ser diagnosticables mediante telesalud, y su Proveedor puede determinar que la atención presencial es médicamente necesaria.

2.2 No hay Servicios de Emergencia

EL SITIO Y EL SERVICIO NO ESTÁN DESTINADOS A EMERGENCIAS. SI ESTÁ EXPERIMENTANDO UNA EMERGENCIA MÉDICA, UNA CONDICIÓN QUE AMENACE LA VIDA O UNA CRISIS DE SALUD MENTAL, LLAME AL 911 INMEDIATAMENTE O ACUDA A LA SALA DE EMERGENCIAS MÁS CERCANA. SI USTED O ALGUIEN QUE CONOCE ESTÁ EN CRISIS, LLAME O ENVÍE UN MENSAJE DE TEXTO AL 988 (LA LÍNEA DE VIDA PARA LA PREVENCIÓN DEL SUICIDIO Y CRISIS). NI SHED NI EL GRUPO DE PROVEEDORES PROPORCIONAN SERVICIOS MÉDICOS DE EMERGENCIA O RESPUESTA A CRISIS EN TIEMPO REAL A TRAVÉS DEL SITIO.

2.3 Licencia del Proveedor

Los Proveedores prestan servicios de telesalud únicamente en los estados en los que poseen una licencia activa y sin restricciones para ejercer. La disponibilidad de cualquier Proveedor, medicamento, modalidad (sincrónica o asincrónica) o servicio en particular depende del estado en el que se encuentre físicamente en el momento de la visita y de la legislación estatal y federal aplicable, incluidas las leyes estatales sobre farmacia y sustancias controladas. Usted acepta informar a Shed y al Grupo de Proveedores con prontitud si se muda o se encuentra físicamente en un estado diferente en el momento de cualquier visita.

2.4 Beneficios, Limitaciones y Riesgos de la Telesalud

La telesalud ofrece un acceso conveniente a Proveedores con licencia y puede reducir el tiempo y los desplazamientos asociados con la atención presencial. La telesalud también conlleva limitaciones y riesgos, que incluyen: (a) es posible que el Proveedor no disponga de toda la información que estaría disponible en un examen presencial; (b) la transmisión de audio, video o datos podría interrumpirse o distorsionarse debido a fallos tecnológicos; (c) las comunicaciones electrónicas podrían, a pesar de las salvaguardias razonables, ser interceptadas, vulneradas o accedidas por personas no autorizadas; y (d) aún podría requerirse atención de seguimiento o presencial. Usted reconoce y acepta estas limitaciones y riesgos.

2.5 Documentación y Registros

Las consultas de telesalud se documentan en el sistema de registros médicos del Grupo de Proveedores. Puede solicitar una copia de sus registros médicos o pedir que se modifiquen, de acuerdo con el Aviso de Prácticas de Privacidad y la legislación aplicable.

2.6 Derecho a Retener o Retirar el Consentimiento

Su participación en la telesalud es voluntaria. Usted puede retener o retirar su consentimiento para la telesalud en cualquier momento sin afectar su derecho a buscar atención de un Proveedor diferente en persona, excepto que la retirada del consentimiento finalizará su capacidad para recibir servicios de telesalud a través del Sitio de forma prospectiva.

3. Propiedad Intelectual

Todo el contenido publicado y disponible en nuestro Sitio es propiedad de Shed y de los creadores del Sitio. Esto incluye, entre otros, imágenes, texto, logotipos, documentos, archivos descargables y cualquier elemento que contribuya a la composición de nuestro Sitio.

4. Restricciones de Edad

La edad mínima para utilizar nuestro Sitio es de 18 años. Al utilizar este Sitio, los usuarios aceptan y declaran que tienen más de 18 años. No asumimos ninguna responsabilidad legal por declaraciones falsas sobre la edad.

5. Uso Aceptable

Como usuario de nuestro Sitio, usted acepta utilizar nuestro Sitio legalmente, no utilizar nuestro Sitio con fines ilegales y a no:

• Acosar o maltratar a otros usuarios de nuestro Sitio;
• Violar los derechos de otros usuarios de nuestro Sitio;
• Violar los derechos de propiedad intelectual de los propietarios del Sitio o de cualquier tercero relacionado con el Sitio;
• Acceder ilegalmente a la cuenta de otro usuario del Sitio;
• Actuar de cualquier manera que pueda considerarse fraudulenta; o
• Publicar cualquier material que pueda considerarse inapropiado u ofensivo.
• Si consideramos que está utilizando nuestro Sitio ilegalmente o de una manera que viola estos Términos y Condiciones, nos reservamos el derecho de limitar, suspender o cancelar su acceso a nuestro Sitio. También nos reservamos el derecho de tomar cualquier medida legal necesaria para impedirle el acceso a nuestro Sitio.

6. Comunicación a través de SMS o Tecnologías de Mensajería Similares

6.1 Su Consentimiento para Comunicaciones de PHI por SMS:

Al utilizar nuestros servicios, usted consiente expresamente en recibir comunicaciones que contengan su Información de Salud Personal ("PHI") a través de mensajes de texto SMS estándar o tecnologías de mensajería no cifradas similares (por ejemplo, MMS), incluyendo, entre otros, recordatorios de citas, detalles de recetas, resultados de pruebas u otra información relacionada con la salud.

6.2 Salvaguardas y Reconocimiento de Riesgos:

Tomamos precauciones administrativas, técnicas y físicas razonables —y examinamos exhaustivamente nuestros sistemas internos y los de nuestros proveedores de servicios— para proteger su PHI y mantener el cumplimiento de las leyes de salud y privacidad aplicables, incluida la Ley de Portabilidad y Responsabilidad del Seguro Médico ("HIPAA") y leyes estatales similares.

Sin embargo, los SMS estándar y tecnologías similares:

• Puede no estar completamente cifrado de extremo a extremo durante la transmisión o el almacenamiento;
• Puede dejar copias de mensajes en su dispositivo, en los sistemas de su operador o en redes intermedias;
• Puede ser accedido por individuos con acceso a su dispositivo o cuenta telefónica;
• Puede ser interceptado o comprometido de otra manera.

6.3 Cumplimiento Normativo y Alternativas:

Según la HIPAA, usted tiene derecho a solicitar comunicaciones confidenciales a través de métodos alternativos más seguros, como su portal de paciente cifrado. Si dicha solicitud es razonable, la atenderemos; pero primero, debe reconocer estos riesgos y afirmar su consentimiento continuado para la comunicación de PHI basada en SMS.

6.4 Consideraciones de Privacidad Específicas del Estado:

California: Según la Ley de Confidencialidad de la Información Médica (CMIA), un Proveedor debe obtener el consentimiento explícito del paciente antes de divulgar información médica electrónicamente; esta cláusula sirve como dicho consentimiento.

6.5 Exclusión Voluntaria / Revocación del Consentimiento:

Puede retirar su consentimiento para recibir PHI a través de SMS en cualquier momento notificándonos a través del portal de mensajería segura o contactando a nuestro equipo de soporte. Su solicitud será atendida de forma prospectiva, pero las comunicaciones ya enviadas por SMS antes de su revocación seguirán autorizadas.

6.6 Documentación:

Su uso continuado de nuestros servicios después de recibir esta divulgación constituye consentimiento, el cual documentaremos y conservaremos según lo exige la HIPAA.

6.7 Consentimiento para SMS y Mensajes de Texto de Marketing

Cuando usted se suscribe activamente (independientemente de cualquier consentimiento otorgado para comunicaciones transaccionales o de PHI bajo esta Sección), usted autoriza a Shed y a sus proveedores de servicios a enviar mensajes de texto de marketing y promocionales recurrentes al número de teléfono móvil que proporcione, incluidos mensajes enviados mediante un sistema de marcación telefónica automática o voz artificial o pregrabada.

Su consentimiento para recibir mensajes de texto de marketing no es una condición para la compra o para recibir ningún producto o Servicio de Shed. Puede optar por no recibir mensajes de marketing en cualquier momento respondiendo STOP a cualquier mensaje de marketing. Para obtener ayuda, responda HELP.

La frecuencia de los mensajes varía. Pueden aplicarse tarifas de mensajes y datos, según su operador de telefonía móvil y su plan. Shed no es responsable de dichos cargos del operador. Shed y sus proveedores de servicios también pueden realizarle llamadas telefónicas de marketing, incluidas llamadas que utilicen un sistema de marcación telefónica automática o voz artificial o pregrabada, cuando haya proporcionado su consentimiento expreso por escrito según se describe en esta Sección.

7. Grabación de Comunicaciones

Usted reconoce y consiente que Shed y sus proveedores de servicios pueden grabar, monitorear, transcribir y retener llamadas, visitas de telesalud, sesiones de video y otras comunicaciones entre usted y Shed, el Grupo de Proveedores, su Entrenador de Salud de Shed o cualquier farmacia asociada, con fines que incluyen el aseguramiento de la calidad, la capacitación, el cumplimiento normativo, la prevención de fraudes, la resolución de disputas y la documentación clínica. Cuando lo exija la ley estatal aplicable (incluidos California, Florida, Illinois, Massachusetts, Montana, New Hampshire, Pensilvania y Washington), esta Sección sirve como su consentimiento expreso para la grabación de cualquier comunicación de este tipo. Si no consiente la grabación, no utilice los Servicios de audio, video o telefónicos.

Las grabaciones y transcripciones se almacenan de acuerdo con la Política de Privacidad y, cuando constituyen información de salud protegida, el Aviso de Prácticas de Privacidad.

8. Cuentas

Al crear una cuenta en nuestro Sitio, usted acepta lo siguiente:

Usted es el único responsable de su cuenta y de la seguridad y privacidad de la misma, incluyendo las contraseñas o información sensible asociada a ella; y de que toda la información personal que nos proporcione a través de su cuenta esté actualizada, sea precisa y veraz, y de que actualizará su información personal si esta cambia. Nos reservamos el derecho de suspender o cancelar su cuenta si utiliza nuestro Sitio de forma ilegal o si incumple estos Términos y Condiciones.

9. Venta de Servicios

Estos Términos y Condiciones rigen la venta de servicios y bienes disponibles en nuestro Sitio. Los siguientes servicios y productos están o pueden estar disponibles en nuestro Sitio o ser facilitados por este:

• Servicios de Telesalud
• Soluciones para la Pérdida de Peso
• Soluciones para la Longevidad
• Soluciones para la Caída del Cabello
• Reemplazo Hormonal
• Pruebas de TherapyLab
• Soluciones Dermatológicas
• Soluciones para la Salud Sexual
• Suplementos Nutricionales
• Coaching de Salud
• Bienes Varios

Los servicios y bienes se pagarán en su totalidad al momento de realizar el pedido.

Estos Términos y Condiciones se aplican a todos los servicios y bienes que se muestran en nuestro Sitio en el momento en que usted accede a él. Toda la información, descripciones o imágenes que proporcionamos sobre nuestros servicios y bienes son lo más precisas posible. Sin embargo, no estamos legalmente obligados por dicha información, descripciones o imágenes, y no podemos garantizar la exactitud de todos los servicios y bienes que proporcionamos. Usted acepta comprar servicios y bienes de nuestro Sitio bajo su propio riesgo.

Nos reservamos el derecho de modificar, rechazar o cancelar su pedido cuando sea necesario. Si cancelamos su pedido y ya hemos procesado su pago, le haremos un reembolso igual al monto que pagó, a menos que ya haya recibido el servicio o producto que solicitó. Usted acepta que es su responsabilidad monitorear su instrumento de pago para verificar la recepción de cualquier reembolso.

10. Acuerdo Financiero

Los pagos realizados a Shed son para servicios administrativos, tecnológicos y de membresía que proporcionan acceso a la Plataforma Shed y a recursos no clínicos relacionados. Todos los servicios médicos profesionales son proporcionados por proveedores de atención médica independientes y con licencia.

Shed no recibe ni retiene ninguna parte de las tarifas pagadas por servicios médicos o de farmacia. Cuando lo permita la ley, los pagos por servicios profesionales pueden ser cobrados por un grupo médico independiente o su agente de facturación designado, no por Shed.

Se espera el pago de todas las tarifas en el momento del servicio o pedido a través del método de pago registrado. Por la presente, usted autoriza el pago directamente a Shed por todos los servicios prestados y bienes comprados, cuando corresponda.

Los pagos se pueden realizar con tarjeta de crédito/débito y vencen en el momento de la compra. Los pagos con tarjeta de crédito/débito se pueden realizar directamente dentro del Portal de Shed.

Por la presente, usted garantiza y acepta que entiende que todos los Programas de Medicación con Shed son programas basados en suscripción que se renuevan automáticamente. La facturación puede ocurrir cada veintiocho (28) días o mensualmente, dependiendo de su programa específico. Las suscripciones solo son elegibles para cancelación después de dos meses o al cierre de sus ciclos de renovación, lo que sea más largo.

Puede cancelar su Suscripción hasta setenta y dos (72) horas antes de que comience su próximo ciclo de facturación. Las cancelaciones entrarán en vigor al final del período de Suscripción actual, y solo se cancelarán los cargos futuros.

Para cancelar su suscripción, puede hacerlo a través de su Portal del Paciente una vez que haya cumplido su compromiso de dos meses. Simplemente inicie sesión en su Portal del Paciente, navegue hasta “Mis Tratamientos” y seleccione “Administrar Suscripción”.

Usted es responsable de todas las Tarifas de Suscripción (más cualquier impuesto aplicable y otros cargos) por el período de Suscripción actual. Si cancela, conservará el acceso a los Servicios hasta el final de su período de Suscripción.

Usted acepta y reconoce que la prescripción de cualquier medicamento en particular no está garantizada y está sujeta al juicio médico independiente de su Proveedor prescriptor durante su consulta.

Usted acepta que Shed se reserva el derecho de detener, pausar o cancelar un plan de tratamiento, programa u otro servicio para un individuo en cualquier momento. Si usted incumple el pago de su cuenta, acepta que estará sujeto a cargos financieros y/o legales además del saldo total de la cuenta.

Usted reconoce y acepta expresamente las políticas financieras y de cancelación anteriores. En caso de impago, usted es responsable del pago total del saldo, los intereses devengados y cualquier costo de cobro y honorarios legales incurridos para cobrar esta cuenta. Usted entiende que Shed puede no aceptar seguros para sus servicios. Al utilizar el Sitio, incluyendo la solicitud y/o compra de servicios o bienes, usted reconoce que ha leído, comprende y acepta la información y las condiciones especificadas en este acuerdo.

11. Suscripciones

Algunos programas de Shed funcionan con una suscripción mensual. Dichas suscripciones pueden incluir:    

• Acceso a medicamentos recetados (sujeto a evaluación y aprobación del Proveedor)    
• Acceso a la programación de visitas con proveedores de atención médica independientes y con licencia, según sea médicamente apropiado y determinado únicamente por el Grupo de Proveedores.
• Acceso a coaching de salud basado en texto y recursos comunitarios.
• Acceso a LillyCare y NovoDirect para medicamentos de marca (por ejemplo, Wegovy® y Zepbound® con la aprobación del Proveedor).
• Una (1) cita virtual de coaching de quince (15) minutos al mes.
• TENGA EN CUENTA:
• La cuota de membresía es independiente del costo de los medicamentos.
• Shed no dispensa ni vende medicamentos directamente.
• Los miembros son responsables de comprar las recetas aprobadas directamente a través de LillyDirect o NovoCare.
• Las tarifas de membresía no son reembolsables una vez que un paciente ha sido aprobado para el tratamiento.
• Si un Proveedor con licencia no aprueba su tratamiento, se le reembolsará la tarifa de su membresía.
• Cualquier requisito clínico descrito en relación con un programa de membresía —como visitas de seguimiento, controles clínicos o monitoreo de medicamentos— representa requisitos establecidos por el Grupo de Proveedores y no por Shed.

11.1 Período de Compromiso:

Todos los programas requieren un compromiso mínimo de dos (2) meses completos. La cancelación anticipada dentro de este período no lo exime de las obligaciones de pago y no dará lugar a un reembolso o crédito.

11.2 Facturación y Renovación Automática:

Su suscripción se renovará automáticamente cada mes en su fecha de facturación original. Se cargará a su método de pago registrado a menos que cancele su suscripción de acuerdo con la política de cancelación que se detalla a continuación.

11.3 Política de Cancelación:

Debe cancelar su suscripción al menos setenta y dos (72) horas antes de su próxima fecha de facturación para evitar que se le cobre el mes siguiente. Las cancelaciones enviadas con menos de 72 horas de antelación a su fecha de facturación se aplicarán al mes siguiente.

11.4 Política de Reembolso:

Todas las tarifas de suscripción no son reembolsables una vez cobradas, incluyendo, entre otras, las situaciones en las que:

• No completa las citas de seguimiento requeridas o los formularios de solicitud de resurtido    
• No utiliza los servicios de coaching basados en texto o las visitas al Proveedor    
• Cancela después del plazo de cancelación de 72 horas    
• Intenta cancelar antes de cumplir el compromiso mínimo de dos meses

La falta de cumplimiento de los requisitos o servicios del programa no constituye motivo para un reembolso.

Si el medicamento no se envía debido a que usted no completó las acciones necesarias (por ejemplo, enviar un formulario de solicitud de resurtido, asistir a una visita requerida), ese mes no será elegible para un reembolso. Sin embargo, a discreción de Shed, usted podría ser elegible para un crédito único para un envío de un mes futuro una vez que se completen las acciones requeridas y su suscripción permanezca activa.

Todos los créditos deben usarse en un plazo de 60 días y no pueden canjearse por dinero en efectivo ni transferirse a otra cuenta. Los créditos no tienen valor en efectivo.

11.5 Modificaciones y Terminación:

Shed se reserva el derecho de modificar o descontinuar sus servicios o estos términos en cualquier momento, con un aviso razonable según lo exija la ley aplicable.

11.6 Elegibilidad y Cumplimiento:

Al suscribirse, usted confirma que tiene al menos 18 años de edad y que se encuentra en un estado de EE. UU. donde los servicios de Shed están disponibles. Usted acepta cumplir con todas las leyes federales, estatales y locales aplicables en relación con el uso de los servicios.

12. Cambio de Programa:

Facturación

Al enviar una solicitud de cambio de programa, usted acepta que se le cobre el nuevo programa en el momento de la presentación.

12.1 Pausa Temporal Durante el Cambio:

Cuando se envía un cambio de programa, su suscripción se pondrá en pausa temporalmente por hasta 21 días. Si no se reúne con su Proveedor durante este tiempo, su suscripción original se reanudará.

12.2 Procesamiento de Recargas y Pedidos:

Si tiene una recarga en curso en el momento de su cambio de programa, el cambio se aplicará a su próximo pedido. Tenga en cuenta que Shed no puede cancelar ni modificar ningún pedido que ya esté en proceso o preparándose para el envío.

12.3 Restricciones de Cancelación y Pausa Durante el Cambio:

Una vez que envíe una solicitud de cambio de programa, no podrá cancelar ni pausar su suscripción hasta que el proceso de cambio de programa se haya completado.

13. Suscripciones Multimensuales

13.1 Plazo Mínimo y Facturación

Al adquirir una suscripción multimensual, usted acepta un compromiso mínimo de dos (2) meses de facturación completos (el "Plazo Mínimo"). Al finalizar la compra, puede seleccionar una de las dos opciones de pago para su suscripción multimensual: (i) un pago único de la tarifa completa del programa multimensual en el momento de la compra, o (ii) facturación a plazos en la que la tarifa del programa multimensual se divide en cuotas que se cobran con la frecuencia seleccionada al finalizar la compra (incluyendo, cuando se ofrezca, cuotas facturadas cada dos (2) meses durante la vigencia de su suscripción). Su opción de pago seleccionada, incluyendo el momento y el importe de cada cuota, se le presenta al finalizar la compra y se refleja en su confirmación de facturación. Una vez transcurrido el Plazo Mínimo, su suscripción se convertirá y renovará automáticamente de forma mensual o cada 28 días a la tarifa estándar vigente en ese momento (actualmente $249 al mes para Semaglutida Compuesta y $349 al mes para Tirzepatida Compuesta), a menos que cancele de acuerdo con los términos de cancelación que se indican a continuación. Le avisaremos con al menos treinta (30) días de antelación de cualquier cambio en esa tarifa, y con al menos siete (7) días de antelación cuando lo exija la ley de California.

13.2 Cumplimiento

La medicación de las suscripciones de 6 y 12 meses se entrega en ciclos de envío de uno (1) o dos (2) viales, conteniendo cada vial cuatro (4) semanas de medicación (una inyección por semana). Su ciclo de envío se determina en el momento de su pedido en función de su estado de residencia y las regulaciones aplicables.

Los miembros que reciban envíos de dos viales recibirán ocho (8) semanas de suministro por envío, despachados aproximadamente cada ocho (8) semanas. Los miembros que reciban envíos de un vial recibirán cuatro (4) semanas de suministro por envío, despachados aproximadamente cada cuatro (4) semanas.

Con una suscripción de 6 meses, recibirá un total de veinticuatro (24) semanas de medicación, entregadas en tres (3) envíos de dos viales o seis (6) envíos de un vial, según su ciclo de cumplimiento. Con una suscripción de 12 meses, recibirá un total de cuarenta y ocho (48) semanas de medicación, entregadas en seis (6) envíos de dos viales o doce (12) envíos de un vial.

Los ciclos de cumplimiento parcial no están disponibles. Una vez que se ha enviado un pedido, ese ciclo se considera utilizado en su totalidad y no es reembolsable, independientemente de la cantidad de suministro que haya consumido. Las leyes farmacéuticas federales y estatales aplicables prohíben la reposición de medicamentos recetados dispensados.

13.3 Cancelación

Puede cancelar su suscripción multimensual en cualquier momento después de completar el Plazo Mínimo de cualquiera de las siguientes maneras: (i) haciendo clic en el enlace "Cancelar Suscripción" en su Portal de Miembros; (ii) haciendo clic en el enlace de cancelación incluido en cualquier correo electrónico de confirmación de facturación o vista previa de envío de Shed; o (iii) contactando al Equipo de Éxito del Miembro de Shed en support@tryshed.com. Las solicitudes de cancelación deben enviarse al menos 72 horas antes de la fecha de su próximo envío programado para que surtan efecto en ese ciclo. Las solicitudes enviadas dentro de las 72 horas de un envío programado se aplicarán al ciclo siguiente. La cancelación se confirma por correo electrónico dentro de las veinticuatro (24) horas. Shed no le exigirá que complete una oferta de retención, una oferta de descuento o una interacción adicional con el servicio al cliente como condición para la cancelación.

La cancelación finaliza su acceso al programa, pero no le da derecho automáticamente a un reembolso. Solo se emite un reembolso cuando quedan ciclos sin cumplir, es decir, ciclos para los cuales la medicación aún no se ha enviado. Si toda la medicación de su suscripción ha sido enviada, no se emitirá ningún reembolso.

13.4 Cálculo del Reembolso

Se pueden emitir reembolsos por la parte no utilizada de una suscripción bajo las siguientes circunstancias:

• Un Proveedor con licencia determina que usted no es médicamente elegible para el tratamiento;
• Si un Proveedor le aconseja suspender el tratamiento;
• No podemos surtir su receta debido a problemas de suministro u operativos.

No se emitirán reembolsos por falta de resultados, cambio de opinión o incumplimiento del plan de tratamiento prescrito.

Cuando se deba un reembolso por cancelación, el monto se calcula de la siguiente manera: el número de meses utilizados se recalcula a la tarifa mensual aplicable, y la diferencia entre esa cantidad y el total pagado se reembolsa. Un “mes utilizado” es cualquier mes para el cual se ha enviado la medicación. Los meses parciales cuentan como un mes utilizado completo.

Ejemplo:

El miembro compra un plan de semaglutida de 6 meses a $199/mes ($1,194 pagados). Cancela después de 3 meses con la medicación enviada para los 3.

Si se ha enviado la medicación durante los 6 meses: no se debe ningún reembolso.

13.5 Plazo Mínimo — Sin Reembolso

No se emitirá ningún reembolso por ningún ciclo dentro del Plazo Mínimo, excepto (i) según lo dispuesto en la Sección 13.7 (Reacciones Adversas), (ii) según lo dispuesto en la Sección 13.10 (Cambios Iniciados por Shed), (iii) según lo dispuesto en la Sección 13.12 (Miembros del Servicio), (iv) en caso de fallecimiento o incapacidad permanente del miembro, (v) cuando lo exija la ley estatal aplicable de protección al consumidor, de desistimiento o de rescisión, o (vi) cuando una retirada del mercado por parte de la FDA, una retirada del producto o cualquier otra acción regulatoria impida el cumplimiento. Usted conservará el acceso al programa hasta el final de su período de Plazo Mínimo.

13.6 Pausa del programa

Los miembros con suscripciones multimensuales son elegibles para una (1) pausa del programa por plazo de suscripción, por un máximo de tres (3) semanas. Las solicitudes de pausa deben enviarse al menos 48 horas antes de su próximo envío programado. Las solicitudes de pausa enviadas dentro de las 48 horas de un envío programado se aplicarán al ciclo siguiente.

Una pausa suspende su próximo envío y extiende el plazo de su suscripción en consecuencia. No reduce, retrasa ni afecta de ninguna otra manera las obligaciones de pago a un proveedor de "Compre ahora, pague después" si ha utilizado dicho servicio para financiar su suscripción. 13.6.1 Pausa recomendada por el proveedor:

Si su Proveedor con licencia recomienda una pausa en su programa por razones médicas, esa pausa será aprobada sin restricciones y no se contabilizará en su asignación estándar de una pausa.

13.7 Reacciones Adversas

Si experimenta una reacción adversa a su medicación y su Proveedor determina que no puede continuar con el programa, su suscripción se cancelará inmediatamente. El compromiso de Plazo Mínimo no se aplicará. Dentro de los cinco (5) días hábiles posteriores a la determinación de su Proveedor, Shed: (a) reembolsará todos los montos que pagó por ciclos no enviados al precio que pagó (no recalculado a la tarifa mensual); y (b) como medida de buena fe, reembolsará el mayor de los siguientes: el cincuenta por ciento (50%) del monto pagado por su último ciclo enviado o la porción no utilizada a prorrata de ese ciclo. Las leyes farmacéuticas federales y estatales aplicables prohíben la devolución y el reabastecimiento de medicamentos recetados dispensados, por lo que los medicamentos enviados no pueden ser devueltos. La determinación de reacción adversa de su Proveedor no será impugnada por separado por Shed a los efectos de esta Sección.

13.8 Cambios de Medicación

Una solicitud para cambiar su medicación recetada a mitad de la suscripción se tratará como una cancelación de su plan actual y la inscripción en un nuevo plan. El saldo restante de su plan actual se calculará y aplicará como crédito para su nuevo plan.

Lo siguiente se aplica al crédito:

• Si el crédito no cubre el costo total del nuevo plan, se le pedirá que pague la diferencia en el momento en que se active el nuevo plan.
• Si su crédito excede el costo del nuevo plan, el excedente será reembolsado a su método de pago original.
• Los créditos no son transferibles y no tienen valor en efectivo fuera de su aplicación a un programa de Shed.

Si su nueva medicación no es aprobada clínicamente por su Proveedor, su crédito se mantendrá por un máximo de dieciocho (18) meses. Los créditos no aplicados dentro de los dieciocho (18) meses serán reembolsados a su método de pago original previa solicitud.

13.9 Compra Ahora, Paga Después (BNPL)

Si financia su suscripción de varios meses utilizando un servicio de Compra Ahora, Paga Después (BNPL, por sus siglas en inglés) (como Affirm, Klarna o Afterpay), Shed recibe el importe total del programa del prestamista BNPL en el momento de la compra. Sus obligaciones de pago a plazos se rigen por su acuerdo con el proveedor de BNPL y no se ven afectadas por una pausa, cancelación o disputa del programa con Shed.

Cuando Shed le deba un reembolso, se emitirá a su prestamista BNPL, quien lo aplicará para reducir su saldo pendiente o devolverá los fondos a su método de pago de acuerdo con las políticas del prestamista. Los plazos de procesamiento de reembolsos están sujetos a la ventana de reembolso aplicable del prestamista (Affirm: 120 días; Klarna/Afterpay: 180 días desde la transacción original). Shed transmitirá su reembolso a su prestamista BNPL dentro de los tres (3) días hábiles posteriores a la cancelación confirmada. Su prestamista BNPL aplicará entonces el reembolso a su saldo de acuerdo con sus propias ventanas de procesamiento, lo que puede tardar hasta las ventanas de reembolso identificadas anteriormente. Hasta que el reembolso se publique en su cuenta BNPL, usted sigue obligado a realizar pagos a plazos a su prestamista BNPL bajo su acuerdo separado con dicho prestamista. Si cree que su prestamista BNPL se retrasa más allá de su ventana establecida, póngase en contacto con support@tryshed.com y le ayudaremos a escalar el reembolso con su prestamista BNPL.

13.10 Cambios Iniciados por Shed

Si Shed Holdings inicia un cambio comercial u operativo (incluidos cambios en el formulario o interrupción del suministro), o su Proveedor (actuando a través del Grupo de Proveedores afiliado) inicia un cambio en su programa — incluso debido a inelegibilidad clínica identificada después de la inscripción — se le compensará por todos los ciclos no cumplidos al precio que pagó. La fórmula de recálculo de precios mes a mes y la restricción del Plazo Mínimo no se aplican a los cambios iniciados bajo esta Sección 13.10 o, para evitar dudas, a los reembolsos adeudados bajo la Sección 13.7 (Reacciones Adversas).

13.11 Acuerdos de los Miembros

Al adquirir una suscripción de varios meses, usted confirma que ha leído, comprendido y acepta estos Términos de Suscripción de Varios Meses, además de los Términos y Condiciones generales de Shed. Todos los acuerdos aplicables se presentan y deben aceptarse en el momento de la inscripción. En el momento de la inscripción, también se le pedirá que confirme por separado su consentimiento a (a) los términos y la cadencia de renovación automática descritos en la Sección 1, (b) el monto del cargo recurrente (o la fórmula utilizada para calcularlo), y (c) el mecanismo de cancelación descrito en la Sección 3. Su consentimiento afirmativo a estos puntos es registrado y conservado por Shed según lo exigen las leyes de renovación automática aplicables.

13.12 Miembros del servicio

Si es miembro de las Fuerzas Armadas de EE. UU. y, o bien ingresa al servicio militar después de inscribirse en una suscripción de varios meses, o recibe órdenes de cambio permanente de destino o despliegue fuera de los Estados Unidos continentales por noventa (90) días o más, podrá cancelar su suscripción sin penalización de conformidad con la Ley de Ayuda Civil para Miembros del Servicio (50 U.S.C. § 3955). Se emitirá un reembolso completo de los ciclos no enviados al precio que pagó. Por favor, envíe una copia de sus órdenes militares a support@tryshed.com.

13.13 Cancelación para residentes de California

De acuerdo con la Ley de Renovación Automática (ARL) de California, los miembros residentes de California pueden cancelar su suscripción multimensual en cualquier momento después de completar el Plazo Mínimo a través de un mecanismo en línea de fácil acceso e inmediato.

13.13.1 Método de Cancelación:

Puede cancelar su suscripción haciendo clic en el enlace "Cancelar Suscripción" en su Portal de Miembros o haciendo clic en el enlace de cancelación incluido en cualquier correo electrónico de confirmación de facturación o vista previa de envío de Shed.

13.13.2 Sin Obstáculos:

Shed no le exigirá que complete una oferta de retención, una oferta de descuento o una interacción adicional con el servicio al cliente como condición para la cancelación.

13.13.3 Plazos:

Las solicitudes de cancelación deben enviarse al menos 72 horas antes de la próxima fecha de envío programada para que surtan efecto en ese ciclo.

14. Planes de Membresía de Atención

Esta Sección rige los Planes de Membresía de Atención de Shed, que brindan acceso a visitas con Proveedores, entrenamiento de salud ilimitado y mensajería de triaje, contenido del portal y precios para miembros en los suplementos nutricionales de Shed (colectivamente, el "Servicio"). Los Planes de Membresía de Atención son independientes de las Suscripciones Multimensuales descritas anteriormente, que rigen el cumplimiento de la medicación compuesta. Los miembros pueden inscribirse en los Planes de Membresía de Atención con o sin una suscripción de medicación adjunta.

14.1 Planes

Shed ofrece las siguientes opciones de Plan de Membresía de Atención para el Servicio:

• Membresía de Atención de 6 meses: $[X] facturados cada dos (2) meses por un plazo de compromiso de seis (6) meses. Cada pago cubre el próximo período de Servicio de dos meses.
• Membresía de Atención de 12 meses: $[X] facturados cada dos (2) meses por un plazo de compromiso de doce (12) meses. Cada pago cubre el próximo período de Servicio de dos meses.

14.2 Tarifa Promocional

La tarifa de la Membresía de Atención refleja un descuento promocional sobre la tarifa estándar mensual de Shed de $[Y] por mes (la "Tarifa Estándar"). La tarifa promocional de la Membresía de Atención solo está disponible si completa su plazo de compromiso total. Si cancela, rescinde, no realiza un pago programado o deja de pagar de otra manera antes de que finalice su plazo de compromiso (una "Terminación Anticipada"), la tarifa promocional se perderá y se aplicará la Sección 16.6.

14.3 No es Crédito; Sin Cargo Financiero

Cada pago de la Membresía de Atención corresponde al próximo período de Servicio de dos meses al que se asigna. Su Membresía de Atención no es un préstamo, un acuerdo de financiación, una extensión de crédito o una venta a plazos minorista, y no está sujeta a la Ley federal de Veracidad en los Préstamos ni a estatutos estatales comparables de crédito al consumidor. No se aplican intereses ni cargos financieros.

14.4 Autorización de Pago

Usted autoriza a Shed a cargar el método de pago que proporcionó al registrarse para cada pago programado de la Membresía de Atención en las fechas que se muestran al finalizar la compra. Puede actualizar el método de pago registrado en cualquier momento antes de una fecha de pago programada a través de su Portal del Paciente. Si un cargo programado es rechazado o falla, Shed le notificará y podrá reintentar el cargo. Un pago fallido que permanezca sin subsanar durante diez (10) días se considera una Terminación Anticipada.

14.5 No Renovación Automática

Su Membresía de Atención finaliza al concluir su plazo comprometido y no se renueva automáticamente. Shed le enviará un correo electrónico antes de que finalice su plazo comprometido con opciones para renovar.

14.6 Terminación Anticipada; Ajuste (True-Up) a la Tarifa Estándar

Tras la Terminación Anticipada:

• La tarifa promocional de la Membresía de Atención se pierde;
• Usted acepta pagar la Tarifa Estándar por cada mes (o parte proporcional de un mes) de Servicio que haya recibido, en lugar de la Atención

tarifa de Membresía para esos meses;

• Shed calculará el Monto de Ajuste (True-Up) equivalente a (i) la Tarifa Estándar multiplicada por los meses de Servicio recibidos, menos (ii) el total de pagos de la Membresía de Atención que ya haya realizado;
• El Monto de Ajuste (True-Up) es inmediatamente exigible y Shed puede cargarlo al método de pago registrado;
• Shed podrá suspender o terminar el Servicio adicional inmediatamente después de la Terminación Anticipada; y
• Cualquier monto que permanezca impago más de quince (15) días después de la Terminación Anticipada se considera moroso. Shed podrá, previa notificación por escrito, remitir la cuenta a una agencia de cobro de terceros e informar de la morosidad a una o más agencias de informes de consumidores. Usted tiene derecho a disputar la información que reportamos a las agencias de informes de consumidores contactando a support@tryshed.com o directamente a la agencia de informes de consumidores bajo la Ley de Informes de Crédito Justos.

14.7 Cancelación

Puede cancelar su Membresía de Atención en cualquier momento a través de su Portal del Paciente (navegue a “Mis Tratamientos” y seleccione “Administrar Suscripción”) o enviando un correo electrónico a support@tryshed.com. La cancelación durante su plazo comprometido es una Terminación Anticipada y activa la Sección 16.6.

14.8 Comunicaciones

Al iniciar una Membresía de Atención, usted consiente en recibir comunicaciones transaccionales sobre su Membresía de Atención (recordatorios de pago, confirmaciones de pago, avisos de pago rechazado, avisos de fin de plazo y similares) por correo electrónico y, si ha proporcionado un número de teléfono móvil, por SMS, sujeto a los términos de consentimiento de SMS anteriores.

14.9 Compromiso Vinculante

Usted reconoce que cada Membresía de Atención es un compromiso vinculante por el plazo completo comprometido, que la tarifa promocional de la Membresía de Atención se ofrece a cambio de ese compromiso, y que las disposiciones de Ajuste (True-Up) de la Sección 16.6 no son una penalización, sino que reflejan la pérdida del descuento promocional condicionado a la finalización del plazo comprometido.

14.10 Cancelación para residentes de California

De conformidad con la Ley de Renovación Automática (ARL) de California, los miembros residentes de California pueden cancelar su Membresía de Atención en cualquier momento a través de un mecanismo en línea de fácil acceso e inmediato en el Portal del Paciente. Shed no le exigirá que complete una oferta de retención, una oferta de descuento o una interacción adicional con el servicio al cliente como condición para la cancelación. La cancelación durante su plazo comprometido sigue sujeta a la Sección 16.6.

15. Pagos

Usted acepta pagar todas las tarifas adeudadas por los servicios solicitados y de acuerdo con todos los términos de pago que se le presenten al realizar transacciones. Los precios están sujetos a cambios en cualquier momento a nuestra entera discreción. Verá una solicitud para sus datos de pago, como la información de su tarjeta de crédito y cualquier código promocional que pueda tener. Al ingresar su información de pago y enviar su solicitud, nos autoriza a nosotros, a nuestras filiales o a nuestros procesadores de pagos externos a cobrar el monto adeudado, incluidas las tarifas recurrentes asociadas con los Servicios de Suscripción (según se definen a continuación).

Entiendes y aceptas que eres responsable de todas las tarifas adeudadas por recibir servicios de atención médica y servicios de farmacia, incluidas las tarifas cobradas por la(s) organización(es) de atención médica o el(los) Proveedor(es) que te prestan servicios en relación con los Servicios. Tus pagos a Shed pueden incluir tarifas cobradas por la(s) organización(es) de atención médica o el(los) Proveedor(es) por servicios de atención médica y/o servicios de farmacia, que Shed recauda en su nombre. En caso de que tu tarjeta de crédito caduque o Shed, nuestras filiales o nuestros procesadores de pagos externos no puedan procesar tu pago, es posible que recibas un aviso para que proporciones un método de pago alternativo. Ni Shed ni sus Proveedores afiliados, farmacias u otros Proveedores de servicios tienen obligación alguna de proporcionar servicios de atención médica o servicios de farmacia a menos y hasta que se haya recibido o verificado el pago completo. Eres responsable de mantener tu información de pago (como el número de tarjeta de crédito y la dirección de facturación) precisa y actualizada en todo momento.

Como se describe anteriormente, ciertos productos o servicios ofrecidos en los Servicios pueden ofrecerse mediante suscripción ("Servicios de Suscripción"). Para los Servicios de Suscripción, tu método de pago se cargará automáticamente a intervalos regulares, según se describe durante el proceso de compra de los Servicios de Suscripción aplicables. Puedes cancelar una suscripción en cualquier momento antes de la fecha límite de cancelación que se te indique en el momento de adquirir un Servicio de Suscripción. También se te informará sobre cómo puedes cancelar estos Servicios de Suscripción.

EXCEPTO QUE SE ESTABLEZCA LO CONTRARIO EN CUALQUIER POLÍTICA DE DEVOLUCIÓN O REEMBOLSO QUE SE TE PROPORCIONE EN LOS SERVICIOS, RECONOCES Y ACEPTAS QUE, DEBIDO A LA NATURALEZA DE LOS PRODUCTOS Y SERVICIOS ADQUIRIBLES A TRAVÉS DE LOS SERVICIOS, CUALQUIER TARIFA APLICABLE Y OTROS CARGOS NO SON REEMBOLSABLES EN SU TOTALIDAD O EN PARTE. ERES TOTALMENTE RESPONSABLE DE TODOS LOS CARGOS A TU CUENTA, INCLUIDOS LOS CARGOS NO AUTORIZADOS.

Aceptamos los siguientes métodos de pago en nuestro Sitio:

15.1 Tarjetas de Pago:

Al proporcionarnos tu información de pago, autorizas nuestro uso y acceso al instrumento de pago que hayas elegido utilizar, incluyendo, entre otros, tarjetas de crédito y débito, tarjetas de cuentas de ahorro flexibles y de salud, y otros métodos de pago electrónicos que aceptemos ocasionalmente. Al proporcionarnos tu información de pago, nos autorizas a cargar el importe adeudado a este instrumento de pago.

Si creemos que tu pago ha violado alguna ley o estos Términos y Condiciones, nos reservamos el derecho de cancelar o revertir tu transacción.

16. La Promesa de Shed

16. The Shed Promise

Notice. The Shed Promise replaces the prior “Shed Weight-Loss Guarantee” for Members enrolling on or after the Effective Date of these Terms. Members enrolled before the Effective Date remain governed by the prior guarantee through the end of their then-current guarantee window; see Section 16.5 (Transition; Grandfathering).

16.1 The 120-Day Guarantee

16.1.1 The Promise

If you complete all four Member Commitments described in Section 16.1.3 and, within one hundred twenty (120) days of your Program Start Date, do not (a) lose at least five percent (5%) of your baseline body weight or (b) reach the goal weight recorded at enrollment, Shed will refund the total amount you actually paid to Shed in connection with your program during that 120-day period, as further described in Section 16.1.4.

16.1.2 Eligibility

To be eligible for the 120-Day Guarantee:

• You must be approved for treatment and remain medically eligible as determined solely by the independent Provider Group. Medical exclusions, contraindications, and continued clinical suitability are determined by the Provider Group in accordance with applicable clinical guidelines; Shed does not determine clinical eligibility.

• You must be a first-time user of the eligible medication class. Prior use of the eligible medication class (whether compounded or brand-name) disqualifies you from the 120-Day Guarantee.

• Your baseline body weight and goal weight are recorded at enrollment in consultation with your Provider, are locked at the time of enrollment, and cannot be changed after your Program Start Date for guarantee purposes.

• “Program Start Date” means the date of your first medication shipment under the program.

16.1.3 Member Commitments

To qualify for the 120-Day Guarantee, you must complete each of the following four (4) Member Commitments during the 120-day guarantee period:

• (a) Attend all four (4) monthly coaching appointments with your Shed Health Coach.

• (b) Log at least two (2) weight entries per calendar month (eight (8) total over the 120-day period) in the Shed Member Portal or Pivot.

• (c) Complete at least fifty percent (50%) of daily Pivot check-ins (sixty (60) of 120 days), covering the program metrics specified in your member dashboard.

• (d) Submit all Provider follow-up forms by their due date and remain in good standing with your treatment plan, in each case as confirmed by the Provider Group.

Shed will make all four (4) monthly coaching appointments available for booking during your guarantee period. To the extent Shed fails to make a required coaching appointment available, Commitment (a) is deemed satisfied as to that appointment.

16.1.4 What Is Refundable

• If you qualify for a refund under this Section 16.1, Shed will refund the total amount you actually paid to Shed in connection with your program during the 120-day guarantee period. This includes membership and program service fees, the cost of medication, and any pharmacy or clinical fees that Shed collected on behalf of the Provider Group or any pharmacy. Promotional and discounted amounts are refunded at the amount actually paid, not at list price.

• Consistent with applicable federal and state pharmacy laws, medication that has been shipped is non-refundable and cannot be returned or restocked. You are not required to return any shipped medication as a condition of receiving a refund under this Section.

• Taxes and amounts collected by third parties (such as third-party shipping charges and any independent lab fees not collected by Shed) are refunded only to the extent permitted by the applicable third party.

16.1.5 Claim and Verification

• You may submit a guarantee claim within thirty (30) days after the end of your 120-day guarantee period through your Member Portal or by emailing support@tryshed.com.

• Eligibility is verified primarily from objective system records — Member Portal and Pivot logs of weigh-ins, check-ins, and appointment attendance — together with confirmation of good standing from the Provider Group, and not by member self-attestation alone.

• If your claim is denied, you may request reconsideration by replying to the denial notice with any additional supporting information. Shed will respond to a reconsideration request within fifteen (15) business days.

16.1.6 Provider-Directed Changes

If your Provider pauses, reduces, or discontinues your medication for medical reasons (including any adverse reaction addressed in Section 13.7), you will not lose eligibility for the 120-Day Guarantee for following that guidance. The 120-day guarantee window and the Member Commitments in Section 16.1.3 will be adjusted on a day-for-day basis for the duration of any medically-directed pause. Provider-directed dose reductions that do not pause the program do not adjust the window or the Member Commitments.

16.1.7 Interaction With Multi-Month Subscriptions and BNPL

Where the 120-day guarantee period sits within a Multi-Month Subscription described in Section 11:

• (a) A guarantee refund under this Section 16.1 covers the total amount you actually paid to Shed for the portion of your Multi-Month Subscription attributable to the 120-day guarantee period, calculated in accordance with Section 16.1.4. Shipped medication remains non-refundable as a physical product consistent with Section 13.2, but the amount you paid for that medication is included in the refund.

• (b) The guarantee refund reduces, but does not by itself cancel, your Multi-Month Subscription. After a guarantee refund is issued, the remainder of your Multi-Month Subscription continues unless you separately cancel under Section 13.3, in which case any further refund is calculated under Section 13.4 net of the guarantee refund already paid.

• (c) Where the Multi-Month Subscription was financed through a Buy Now, Pay Later service, the guarantee refund is transmitted to the BNPL lender and applied to your balance in accordance with Section 13.9.

16.2 General

• Shed does not guarantee any specific clinical result. All clinical decisions — including the appropriateness of any medication, dose, titration, continuation, or discontinuation of therapy — rest solely with the Provider Group.

• The Shed Promise is Shed’s administrative commitment with respect to Shed Program Fees only. It is not a promise on behalf of the Provider Group, any pharmacy, or any other independent third party, consistent with Shed’s administrative-services and corporate-practice-of-medicine structure described in Section 40.

• Shed may modify or discontinue the Shed Promise prospectively on notice as required by applicable law, including the California Automatic Renewal Law where applicable. Changes apply only to enrollments and re-enrollments effective on or after the notice date.

16.3 Transition; Grandfathering

• Members enrolling on or after the Effective Date of these Terms are governed by the Shed Promise set forth in this Section 16.

• Members whose programs began before the Effective Date and who were still within their nine (9) month guarantee window under the prior Shed Weight-Loss Guarantee remain governed by that prior guarantee through the end of that window. Shed will make available the option to migrate to the Shed Promise; any such migration requires the Member’s affirmative consent through the Member Portal and is effective prospectively only.

• Members who completed or claimed under the prior guarantee before the Effective Date are not affected by this Section 16.

• Members on Multi-Month Subscriptions that began before the Effective Date remain governed by the guarantee in effect at the time of their initial purchase through the end of their committed term. The Shed Promise applies to any renewal effective on or after the Effective Date.

• In the event of any conflict between this Section 16 and the prior guarantee for a grandfathered Member, the prior guarantee controls until the end of that Member’s grandfathered window.

17. Programa de Recomendación

18. Programa de Recompensas por Lealtad

18.1 Elegibilidad

• Puede presentar un reclamo de garantía dentro de los treinta (30) días posteriores al final de su período de garantía de 120 días a través de su Portal del Miembro o enviando un correo electrónico a support@tryshed.com.
• La elegibilidad se verifica principalmente a partir de registros objetivos del sistema —registros del Portal del Miembro y de Pivot de pesajes, registros diarios y asistencia a citas—, junto con la confirmación de buena reputación por parte del Grupo de Proveedores, y no solo por la autoafirmación del miembro.
• Si su reclamo es denegado, puede solicitar una reconsideración respondiendo al aviso de denegación con cualquier información de apoyo adicional. Shed responderá a una solicitud de reconsideración dentro de los quince (15) días hábiles. 16.1.6 Cambios Dirigidos por el Proveedor

El Programa de Recompensas por Lealtad de Shed (el "Programa") está disponible exclusivamente para Miembros inscritos en (1) un programa GLP-1 compuesto y (2) un plan de suscripción mensual. Los Miembros deben mantener una suscripción activa y pagada al día para seguir siendo elegibles para y canjear recompensas bajo el Programa. Los Miembros inscritos en una Suscripción Multimensual de 3, 6 o 12 meses descrita en la Sección 13 no son elegibles para participar en el Programa durante su Plazo Mínimo o cualquier período de compromiso multimensual subsiguiente. Asimismo, los Miembros en un programa de microdosificación GLP-1 compuesto no son elegibles para participar en el Programa.

18.2 Recompensas por Hito

• Si su Proveedor pausa, reduce o interrumpe su medicación por razones médicas (incluida cualquier reacción adversa abordada en la Sección 13.7), no perderá la elegibilidad para la Garantía de 120 Días por seguir esa indicación. El período de garantía de 120 días y los Compromisos del Miembro en la Sección 16.1.3 se ajustarán día a día durante la duración de cualquier pausa médicamente indicada. Las reducciones de dosis dirigidas por el Proveedor que no pausan el programa no ajustan el período ni los Compromisos del Miembro. 16.1.7 Interacción con Suscripciones Multimensuales y BNPL

Los Miembros elegibles pueden desbloquear las siguientes recompensas al completar un registro que califique después de cada transacción de hito:

• Transacción 4: un crédito de $100 aplicado al cargo de ese mes.
• Transacción 8: un crédito de $150 aplicado al cargo de ese mes.
• Transacción 12 y posteriores: un crédito mensual de $50 aplicado al cargo de cada mes subsiguiente, siempre que se complete un registro que califique cada mes.

• Cuando el período de garantía de 120 días se encuentre dentro de una Suscripción Multimensual descrita en la Sección 11:
• (a) Un reembolso de garantía bajo esta Sección 16.1 cubre el monto total que usted pagó realmente a Shed por la porción de su Suscripción Multimensual atribuible al período de garantía de 120 días, calculado de acuerdo con la Sección 16.1.4. Los medicamentos enviados no son reembolsables como producto físico de acuerdo con la Sección 13.2, pero el monto que pagó por ese medicamento se incluye en el reembolso.
• (b) El reembolso de la garantía reduce, pero no cancela por sí mismo, su Suscripción Multimensual. Una vez emitido un reembolso de garantía, el resto de su Suscripción Multimensual continúa a menos que usted la cancele por separado bajo la Sección 13.3, en cuyo caso cualquier reembolso adicional se calcula bajo la Sección 13.4 neto del reembolso de garantía ya pagado.
• (c) Cuando la Suscripción Multimensual se financió a través de un servicio de Compra Ahora, Paga Después, el reembolso de la garantía se transmite al prestamista BNPL y se aplica a su saldo de acuerdo con la Sección 13.9. 16.2 General • Shed no garantiza ningún resultado clínico específico. Todas las decisiones clínicas —incluida la idoneidad de cualquier medicamento, dosis, titulación, continuación o interrupción de la terapia— recaen únicamente en el Grupo de Proveedores. • La Promesa Shed es el compromiso administrativo de Shed con respecto únicamente a las Tarifas del Programa Shed. No es una promesa en nombre del Grupo de Proveedores, ninguna farmacia o cualquier otro tercero independiente, de acuerdo con la estructura de servicios administrativos y práctica corporativa de la medicina de Shed descrita en la Sección 40. • Shed puede modificar o descontinuar la Promesa Shed de forma prospectiva mediante notificación según lo exija la ley aplicable, incluida la Ley de Renovación Automática de California cuando corresponda. Los cambios se aplican solo a las inscripciones y reinscripciones efectivas a partir de la fecha de notificación. 16.3 Transición; Derechos Adquiridos

18.3 Requisito de Registro

Las recompensas no se aplican automáticamente. Para canjear una recompensa por hito, el Miembro debe completar el formulario de registro asíncrono de Shed después de la transacción que califica. Los créditos son aplicados manualmente por el equipo de Shed dentro de las cuarenta y ocho (48) horas posteriores a la revisión del equipo. La falta de completar el registro requerido resulta en la pérdida de la recompensa de ese hito. La pérdida de un hito no afecta la elegibilidad para futuros hitos.

18.4 Intransferible y No Acumulable

Las recompensas del programa son intransferibles, no tienen valor en efectivo y no se pueden combinar con ningún otro descuento, promoción o programa de precios de Shed, incluidos los precios de suscripción multimensual y cualquier programa de precios para miembros graduados o recurrentes ofrecido por Shed ocasionalmente.

18.5 Modificación y Terminación

Shed se reserva el derecho de modificar o descontinuar el Programa en cualquier momento, previa notificación por escrito de treinta (30) días a los participantes activos. Las recompensas ya obtenidas y aplicadas antes de la fecha de entrada en vigor de cualquier descontinuación serán respetadas. Esta Sección también está sujeta a las disposiciones más amplias de cambio de términos en la Sección 28 (Modificación de los Términos).

• Los Miembros que se inscriban a partir de la Fecha de Entrada en Vigor de estos Términos se regirán por la Promesa Shed establecida en esta Sección 16.
• Los Miembros cuyos programas comenzaron antes de la Fecha de Entrada en Vigor y que aún se encontraban dentro de su período de garantía de nueve (9) meses bajo la Garantía de Pérdida de Peso Shed anterior seguirán rigiéndose por esa garantía anterior hasta el final de dicho período. Shed ofrecerá la opción de migrar a la Promesa Shed; cualquier migración de este tipo requiere el consentimiento afirmativo del Miembro a través del Portal del Miembro y solo será efectiva a partir de ese momento.
• Los Miembros que completaron o reclamaron bajo la garantía anterior antes de la Fecha de Entrada en Vigor no se verán afectados por esta Sección 16.
• Los Miembros con Suscripciones Multimensuales que comenzaron antes de la Fecha de Entrada en Vigor seguirán rigiéndose por la garantía vigente en el momento de su compra inicial hasta el final de su plazo comprometido. La Promesa Shed se aplica a cualquier renovación efectiva a partir de la Fecha de Entrada en Vigor.
• En caso de conflicto entre esta Sección 16 y la garantía anterior para un Miembro con derechos adquiridos, prevalecerá la garantía anterior hasta el final del período de derechos adquiridos de dicho Miembro.

19. Política de Privacidad y Aviso HIPAA

La Política de Privacidad de Shed (disponible en https://www.tryshed.com/resources/legal/privacy-policy) y el Aviso de Prácticas de Privacidad que rigen el uso y la divulgación de información de salud protegida por parte del Grupo de Proveedores (disponible en https://www.tryshed.com/resources/legal/hipaa-notice) describen cómo se recopila, utiliza, divulga y protege la información personal y la información de salud protegida.

20. Derechos de Privacidad del Consumidor

Dependiendo de su estado de residencia, usted puede tener derechos bajo las leyes estatales de privacidad del consumidor, incluyendo la Ley de Privacidad del Consumidor de California, según enmendada por la Ley de Derechos de Privacidad de California (CCPA/CPRA); la Ley de Protección de Datos del Consumidor de Virginia (VCDPA); la Ley de Privacidad de Colorado (CPA); la Ley de Privacidad de Datos de Connecticut (CTDPA); la Ley de Privacidad del Consumidor de Utah (UCPA); y la Ley de Mis Datos de Salud de Washington, entre otras. Estos derechos pueden incluir el derecho a acceder, corregir o eliminar cierta información personal que Shed tiene sobre usted; el derecho a optar por no participar en la "venta" o el "intercambio" de información personal y de ciertos perfiles; el derecho a limitar el uso de información personal sensible; y el derecho a no ser discriminado por ejercer estos derechos.

Los mecanismos para ejercer estos derechos, incluidos los procedimientos de verificación y los plazos de respuesta, se describen en la Política de Privacidad. Los derechos con respecto a la información de salud protegida en poder del Grupo de Proveedores se rigen por el Aviso de Prácticas de Privacidad y la HIPAA, no por estas leyes estatales.

21. Ley de Protección al Consumidor:

Cuando se aplique y no pueda excluirse alguna legislación de protección al consumidor en su jurisdicción, estos Términos y Condiciones no limitarán sus derechos y recursos legales bajo dicha legislación. Estos Términos y Condiciones se interpretarán sujetos a las disposiciones obligatorias de dicha legislación. Si existe un conflicto entre estos Términos y Condiciones y dicha legislación, se aplicarán las disposiciones obligatorias de la legislación.

22. Testimonios y Resultados

Cualquier testimonio, imágenes de antes y después, historias de éxito, declaraciones sobre peso u otros resultados mostrados en el Sitio, en los materiales de marketing de Shed o por los Miembros en foros afiliados a Shed, reflejan la experiencia individual de la persona representada y no son una representación, garantía o aval de que usted o cualquier otra persona experimentará un resultado similar. Los resultados de cualquier medicamento, programa o servicio varían según el individuo en función de factores médicos, conductuales y de otro tipo, incluida la adherencia a las recomendaciones del Proveedor y los requisitos del programa. Cuando cualquier persona que proporciona un testimonio es compensada por Shed, tiene una conexión material con Shed o recibió productos o servicios gratuitos o con descuento en relación con el testimonio, esa conexión se divulga de acuerdo con las Guías de Avales de la Comisión Federal de Comercio de EE. UU.

23. Exención de Garantías

EL SITIO Y TODO EL CONTENIDO, BIENES Y SERVICIOS DISPONIBLES A TRAVÉS DEL SITIO SE PROPORCIONAN "TAL CUAL" Y "SEGÚN DISPONIBILIDAD", CON TODOS LOS DEFECTOS Y SIN GARANTÍA DE NINGÚN TIPO. EN LA MEDIDA MÁXIMA PERMITIDA POR LA LEY APLICABLE, LAS PARTES DE SHED RENUNCIAN EXPRESAMENTE A TODAS LAS GARANTÍAS, YA SEAN EXPRESAS, IMPLÍCITAS, LEGALES O DE OTRO TIPO, INCLUIDAS TODAS LAS GARANTÍAS IMPLÍCITAS DE COMERCIABILIDAD, IDONEIDAD PARA UN PROPÓSITO PARTICULAR, TÍTULO, NO INFRACCIÓN Y CUALQUIER GARANTÍA QUE SURJA DEL CURSO DE LAS NEGOCIACIONES, EL CURSO DE LA EJECUCIÓN O EL USO COMERCIAL.

SIN PERJUICIO DE LO ANTERIOR, SHED NO GARANTIZA QUE (A) EL SITIO O EL SERVICIO CUMPLAN CON SUS REQUISITOS O SEAN ININTERRUMPIDOS, OPORTUNOS, SEGUROS O LIBRES DE ERRORES; (B) LOS RESULTADOS QUE PUEDAN OBTENERSE DEL USO DEL SITIO O DE CUALQUIER MEDICAMENTO O SERVICIO SEAN PRECISOS O FIABLES; O (C) CUALQUIER MEDICAMENTO, TRATAMIENTO O PROGRAMA PRODUZCA ALGÚN RESULTADO CLÍNICO O COSMÉTICO ESPECÍFICO, INCLUIDA CUALQUIER PÉRDIDA DE PESO, CRECIMIENTO DEL CABELLO O RESULTADO DE LONGEVIDAD EN PARTICULAR.

Todos los servicios médicos, clínicos y farmacéuticos son proporcionados por el Grupo de Proveedores y farmacias independientes. Shed no practica la medicina, no dispensa medicamentos ni proporciona asesoramiento clínico, y renuncia a cualquier responsabilidad por los servicios profesionales del Grupo de Proveedores o de cualquier farmacia. Ningún consejo o información, ya sea oral o escrita, obtenida de Shed o a través del Sitio, crea ninguna garantía no expresamente establecida en estos Términos. Algunas jurisdicciones no permiten la exclusión de ciertas garantías; en esas jurisdicciones, las exclusiones anteriores se aplican solo en la medida máxima permitida por la ley.

24. Limitación de Responsabilidad

EN LA MEDIDA MÁXIMA PERMITIDA POR LA LEY APLICABLE, EN NINGÚN CASO SHED O SUS EMPRESAS MATRICES, SUBSIDIARIAS, AFILIADAS, DIRECTORES, FUNCIONARIOS, EMPLEADOS, AGENTES O LICENCIATARIOS (COLECTIVAMENTE, LAS “PARTES DE SHED”) SERÁN RESPONSABLES ANTE USTED O CUALQUIER TERCERO POR CUALQUIER DAÑO INDIRECTO, INCIDENTAL, ESPECIAL, CONSECUENTE, EJEMPLAR O PUNITIVO, O POR CUALQUIER PÉRDIDA DE BENEFICIOS, INGRESOS, NEGOCIO, FONDO DE COMERCIO, DATOS, USO U OTRAS PÉRDIDAS INTANGIBLES, QUE SURJAN DE O ESTÉN RELACIONADAS CON ESTOS TÉRMINOS, EL SITIO O CUALQUIER BIEN O SERVICIO DISPONIBLE A TRAVÉS DEL SITIO, YA SEA BASADO EN GARANTÍA, CONTRATO, AGRAVIO (INCLUIDA LA NEGLIGENCIA), ESTATUTO O CUALQUIER OTRA TEORÍA LEGAL, Y YA SEA QUE LAS PARTES DE SHED HAYAN SIDO ADVERTIDAS O NO DE LA POSIBILIDAD DE DICHOS DAÑOS.

EN LA MEDIDA MÁXIMA PERMITIDA POR LA LEY APLICABLE, LA RESPONSABILIDAD TOTAL AGREGADA DE LAS PARTES DE SHED QUE SURJA DE O ESTÉ RELACIONADA CON ESTOS TÉRMINOS, EL SITIO O CUALQUIER BIEN O SERVICIO DISPONIBLE A TRAVÉS DEL SITIO NO EXCEDERÁ LA MAYOR DE (A) LA CANTIDAD TOTAL QUE USTED PAGÓ REALMENTE A SHED POR LOS BIENES O SERVICIOS QUE DIERON LUGAR A LA RECLAMACIÓN EN LOS DOCE (12) MESES INMEDIATAMENTE ANTERIORES AL EVENTO QUE DIO LUGAR A LA RECLAMACIÓN, Y (B) CIEN DÓLARES ESTADOUNIDENSES ($100).

Las limitaciones y exclusiones de esta Sección se aplican a pesar del fracaso de cualquier recurso limitado o exclusivo en su propósito esencial. Usted reconoce que los precios y otros términos reflejan esta asignación de riesgo y que estas limitaciones y exclusiones constituyen una base esencial del acuerdo entre usted y Shed.

Nada en estos Términos limita o excluye cualquier responsabilidad que no pueda ser legalmente limitada o excluida bajo la ley aplicable, incluyendo la responsabilidad por negligencia grave, mala conducta intencional, fraude o cualquier obligación bajo la Sección 25 (Indemnización). Algunas jurisdicciones no permiten la exclusión o limitación de ciertos daños; en esas jurisdicciones, las limitaciones anteriores se aplican solo en la medida máxima permitida por la ley.

25. Indemnización

Usted acepta defender, indemnizar y eximir de responsabilidad a las Partes de Shed frente a cualquier acción, reclamación, demanda, procedimiento, pérdida, daño, responsabilidad, sentencia, laudo, multa, sanción, costo y gasto (incluidos los honorarios razonables de abogados y los costos de litigio) que surjan de o estén relacionados con:

• (a) su acceso o uso del Sitio o de cualquier Servicio;
• (b) su incumplimiento o presunto incumplimiento de estos Términos o de cualquier política o directriz incorporada en estos Términos;
• (c) cualquier información que usted envíe a Shed, al Grupo de Proveedores o a cualquier farmacia asociada, incluida cualquier información que sea falsa, engañosa, incompleta o que omita un hecho material;
• (d) su uso, mal uso o compartición de cualquier medicamento, dispositivo, suplemento u otro producto obtenido a través del Sitio, incluyendo cualquier uso que sea inconsistente con las indicaciones de su Proveedor;
• (e) su violación de cualquier ley, norma o reglamento aplicable, o su violación de cualquier derecho de cualquier otra persona o entidad;
• (f) cualquier contenido, comunicación o material que publique, transmita o ponga a disposición a través del Sitio; y
• (g) su negligencia, mala conducta intencional o fraude.

Shed se reserva el derecho, a su cargo, de asumir la defensa y el control exclusivos de cualquier asunto por el cual usted deba indemnizar a Shed. Usted cooperará con Shed en la defensa de cualquier reclamación sujeta a esta Sección. Usted no resolverá ningún asunto sin el consentimiento previo por escrito de Shed. Esta Sección no le exige indemnizar a ninguna Parte de Shed por la negligencia grave, mala conducta intencional o fraude de esa Parte de Shed, o por cualquier responsabilidad que no pueda asignársele legalmente bajo la ley aplicable.

26. Fuerza Mayor

Ni Shed ni usted serán responsables de ningún incumplimiento o retraso en el cumplimiento de cualquier obligación bajo estos Términos (que no sea una obligación de pago de dinero) en la medida en que el incumplimiento o retraso sea causado por un evento fuera del control razonable de esa parte, incluyendo actos de fuerza mayor; desastres naturales; incendios; inundaciones; terremotos; epidemias, pandemias u otras emergencias de salud pública; guerra, terrorismo, disturbios civiles o acciones militares; conflictos laborales; fallas o interrupciones de los servicios de telecomunicaciones, internet, procesamiento de pagos o computación en la nube; interrupciones de la cadena de suministro que afecten a medicamentos compuestos o de marca, ingredientes farmacéuticos activos, materias primas o envíos; interrupciones de farmacias o laboratorios; retiradas del mercado, suspensiones de comercialización u otras acciones regulatorias que afecten a cualquier medicamento; órdenes, restricciones u otras acciones de cualquier autoridad gubernamental, reguladora o judicial; o cualquier otra causa que no pudiera haberse anticipado o evitado razonablemente (cada uno, un "Evento de Fuerza Mayor").

Si un Evento de Fuerza Mayor retrasa o impide el cumplimiento de Shed, Shed hará esfuerzos comercialmente razonables para mitigar el efecto en su acceso al Servicio y reanudar el cumplimiento tan pronto como sea razonablemente posible. Si un Evento de Fuerza Mayor continúa durante más de sesenta (60) días consecutivos, cualquiera de las partes podrá rescindir el programa o la suscripción afectados sin responsabilidad adicional, excepto en lo que respecta a las tarifas ya devengadas y a los reembolsos iniciados por Shed a los que usted tenga derecho.

27. Ley Aplicable; Arbitraje; Renuncia a Acciones Colectivas

LEA ESTA SECCIÓN DETENIDAMENTE. EXIGE QUE USTED Y SHED RESUELVAN LAS DISPUTAS DE FORMA INDIVIDUAL MEDIANTE ARBITRAJE FINAL Y VINCULANTE, RENUNCIA A SU DERECHO A UN JUICIO CON JURADO, Y RENUNCIA A SU DERECHO A PARTICIPAR EN CUALQUIER ACCIÓN COLECTIVA, GRUPAL O REPRESENTATIVA. LA SECCIÓN 26.7 A CONTINUACIÓN EXPLICA CÓMO PUEDE EXCLUIRSE DEL ARBITRAJE DENTRO DE LOS TREINTA (30) DÍAS SIGUIENTES A LA PRIMERA ACEPTACIÓN DE ESTOS TÉRMINOS.

27.1 Ley Aplicable

Estos Términos, y cualquier disputa que surja de o esté relacionada con estos Términos, el Sitio, o cualquier bien o servicio disponible a través del Sitio, se rigen por las leyes del Estado de Utah, sin tener en cuenta sus principios de conflicto de leyes. La ley federal, incluida la Ley Federal de Arbitraje (9 U.S.C. § 1 et seq.) (la "FAA"), rige la interpretación y aplicación de las disposiciones de arbitraje de esta Sección.

27.2 Resolución Informal

Antes de iniciar cualquier arbitraje o procedimiento judicial, usted y Shed acuerdan intentar de buena fe resolver cualquier disputa de manera informal. Primero debe enviar una notificación de disputa por escrito a Shed a support@tryshed.com y a la dirección indicada en la Sección 42 (Datos de Contacto), describiendo la naturaleza y el fundamento de la reclamación y la reparación específica solicitada. Shed enviará cualquier notificación de disputa a la dirección de correo electrónico que tenga registrada para su cuenta. Las partes negociarán de buena fe durante al menos treinta (30) días después de la recepción de la notificación. Si la disputa no se resuelve dentro de los sesenta (60) días siguientes a la recepción de la notificación, cualquiera de las partes podrá iniciar un arbitraje de acuerdo con esta Sección. El plazo de prescripción aplicable a una reclamación se suspende durante este período de resolución informal.

27.3 Arbitraje Vinculante

Salvo lo expresamente dispuesto en las Secciones 27.7, 27.8 y 27.9, cualquier disputa, reclamación o controversia que surja de o esté relacionada con estos Términos, el Sitio, o cualquier bien o servicio disponible a través del Sitio, incluyendo la formación, interpretación, incumplimiento, terminación, validez o aplicabilidad de estos Términos o de este acuerdo de arbitraje (una "Disputa"), se resolverá exclusivamente mediante arbitraje individual final y vinculante administrado por la American Arbitration Association ("AAA") bajo sus Reglas de Arbitraje del Consumidor entonces vigentes (las "Reglas de la AAA"), según lo modificado por esta Sección. Las Reglas de la AAA están disponibles en www.adr.org. El árbitro, y no ningún tribunal o agencia federal, estatal o local, tiene autoridad exclusiva para resolver cualquier Disputa, incluyendo cualquier reclamación de que la totalidad o parte de estos Términos es nula o anulable.

27.4 Procedimiento de Arbitraje

• Ubicación: El arbitraje se llevará a cabo por teléfono o videoconferencia, a menos que el árbitro disponga lo contrario. Cualquier audiencia presencial se celebrará en el condado de Salt Lake, Utah, o en el condado de su residencia en EE. UU., a su elección.
• Árbitro: Se seleccionará un único árbitro de acuerdo con las Reglas de la AAA. El árbitro debe ser un juez jubilado o un abogado con experiencia en derecho de protección al consumidor y servicios de atención médica.
• Tarifas: La asignación de las tarifas de arbitraje se rige por las Reglas de la AAA, excepto que Shed pagará todas las tarifas de presentación, administración y del árbitro de la AAA que excedan la cantidad que usted habría pagado para presentar la misma reclamación en un tribunal de jurisdicción competente, a menos que el árbitro considere que la reclamación es frívola o se presentó con un propósito indebido.
• Descubrimiento de pruebas: El descubrimiento de pruebas se limitará según lo establecido en las Reglas de la AAA y según lo que el árbitro considere necesario para una resolución justa.
• Autoridad y Laudo: El árbitro podrá otorgar cualquier reparación individual que un tribunal de jurisdicción competente podría otorgar según la ley aplicable, pero solo a favor de la parte individual que solicita la reparación y solo en la medida necesaria para proporcionar la reparación justificada por la reclamación individual de dicha parte. El laudo del árbitro es final y vinculante para las partes y podrá ser registrado como sentencia en cualquier tribunal de jurisdicción competente.
• Confidencialidad: La existencia y el contenido del procedimiento de arbitraje serán confidenciales para las partes y el árbitro, excepto en la medida necesaria para hacer cumplir o impugnar el laudo, para cumplir con la ley aplicable o para ejercer derechos legales.

27.5 Renuncia a demandas colectivas y a juicios con jurado

USTED Y SHED ACUERDAN QUE CUALQUIER DISPUTA SE PRESENTARÁ ÚNICAMENTE A TÍTULO INDIVIDUAL Y NO COMO DEMANDANTE O MIEMBRO DE UNA CLASE EN NINGÚN PROCEDIMIENTO SUPUESTAMENTE COLECTIVO, CONSOLIDADO, MASIVO O REPRESENTATIVO. EL ÁRBITRO NO PODRÁ CONSOLIDAR O UNIR LAS RECLAMACIONES DE NINGUNA OTRA PERSONA, NO PODRÁ PRESIDIR NINGÚN PROCEDIMIENTO COLECTIVO O REPRESENTATIVO Y SOLO PODRÁ OTORGAR REPARACIÓN A TÍTULO INDIVIDUAL. USTED Y SHED RENUNCIAN A CUALQUIER DERECHO A UN JUICIO CON JURADO.

Si alguna parte de esta renuncia a demandas colectivas y a juicios con jurado se considera inaplicable en cuanto a una reclamación particular o una solicitud de reparación particular, esa reclamación o solicitud se separará del arbitraje y se presentará ante un tribunal de jurisdicción competente en el condado de Salt Lake, Utah, pero todas las demás reclamaciones permanecerán en arbitraje.

27.6 Protocolo de Arbitraje Masivo

Si veinticinco (25) o más individuos presentan, o amenazan con presentar, demandas de arbitraje planteando reclamaciones sustancialmente similares contra Shed dentro de un período de sesenta (60) días (colectivamente, una “Presentación Masiva”), se aplicarán los siguientes procedimientos además de las Reglas de la AAA:

• (a) El abogado de cada reclamante debe certificar por escrito que el abogado (i) ha realizado una investigación razonable previa a la presentación sobre los hechos subyacentes a cada reclamación individual, (ii) está autorizado para representar y se ha reunido o consultado con cada reclamante individual, y (iii) ha confirmado que cada reclamante tiene la intención de presentar la reclamación de forma individual. Las demandas que no incluyan esta certificación no se considerarán válidamente presentadas.
• (b) Las partes seleccionarán un proceso de caso testigo: cada parte seleccionará hasta diez (10) demandas para que procedan como arbitrajes de caso testigo (veinte (20) en total), y las demandas restantes quedarán suspendidas a la espera de los resultados de los casos testigo. Las tarifas de presentación y administración de la AAA solo se deberán por las demandas de caso testigo durante esta suspensión.
• (c) Una vez concluidos los arbitrajes de caso testigo, las partes participarán en una mediación global administrada por un mediador acordado mutuamente. Si la disputa no se resuelve en la mediación, las demandas restantes procederán bajo las Reglas de la AAA en lotes de hasta cincuenta (50) a la vez.
• (d) El plazo de prescripción se suspende para todos los reclamantes sujetos a una Presentación Masiva durante las fases de caso testigo y mediación.

El árbitro seleccionado en cualquier procedimiento de caso testigo tiene autoridad para decidir cualquier disputa relacionada con la aplicación o interpretación de este Protocolo de Arbitraje Masivo.

27.7 Derecho a renunciar

Usted puede renunciar a este acuerdo de arbitraje, a la renuncia a demandas colectivas y a la renuncia a juicios con jurado enviando una notificación por escrito de su decisión de renunciar a Shed a support@tryshed.com dentro de los treinta (30) días siguientes a la fecha en que acepte por primera vez estos Términos o esta Sección modificada, lo que ocurra más tarde. Su notificación debe incluir su nombre completo, la dirección de correo electrónico asociada a su cuenta, su dirección postal y una declaración clara de que desea renunciar al arbitraje. La renuncia no afectará a ninguna otra parte de estos Términos. Si usted renuncia, tanto usted como Shed se considerará que han acordado que cualquier Disputa se resolverá en los tribunales estatales o federales ubicados en el condado de Salt Lake, Utah, según la Sección 27.1, y que la renuncia a juicios con jurado y la renuncia a demandas colectivas no se aplican.

27.8 Exclusión del tribunal de menor cuantía

Cualquiera de las partes podrá interponer una acción individual ante un tribunal de menor cuantía de jurisdicción competente, en lugar de arbitraje, para cualquier Disputa que califique para una reparación en dicho tribunal.

27.9 Exclusión de propiedad intelectual y medidas cautelares

Cualquiera de las partes podrá interponer una acción ante un tribunal de jurisdicción competente en el condado de Salt Lake, Utah, solicitando medidas cautelares u otras medidas de reparación equitativa para prevenir la infracción, apropiación indebida o violación real o inminente de los derechos de propiedad intelectual, información confidencial o secretos comerciales de dicha parte, o para hacer cumplir la renuncia a demandas colectivas o a juicios con jurado.

27.10 Divisibilidad de las disposiciones de arbitraje

Si alguna disposición de este acuerdo de arbitraje se considera inválida o inaplicable, dicha disposición se separará y las disposiciones restantes continuarán en pleno vigor y efecto, excepto que si la renuncia a acciones colectivas se considera inaplicable con respecto a cualquier reclamo que busque una medida cautelar pública, ese reclamo (y solo ese reclamo) se separará y se presentará ante un tribunal de jurisdicción competente en el Condado de Salt Lake, Utah.

27.11 Supervivencia

Esta Sección sobrevivirá a cualquier terminación de estos Términos o de su cuenta.

28. Modificación de los Términos

Shed podrá modificar estos Términos de vez en cuando para reflejar cambios en la ley, en el Servicio o en las prácticas comerciales de Shed. Shed notificará cualquier enmienda publicando los Términos modificados en el Sitio con una “Fecha de Entrada en Vigor” revisada y, para las enmiendas sustanciales, mediante un aviso adicional a la dirección de correo electrónico registrada en su cuenta.

Las enmiendas no sustanciales son efectivas al momento de su publicación; su uso continuado del Sitio o del Servicio después de la publicación constituye la aceptación de los Términos modificados. Las enmiendas sustanciales son efectivas no antes de treinta (30) días después de la notificación; antes de que una enmienda sustancial entre en vigor, usted tiene derecho a cancelar su cuenta o suscripción sin ninguna obligación adicional que no sea el pago por el Servicio ya recibido. Cuando lo exija la ley aplicable (incluida la Ley de Renovación Automática de California), Shed proporcionará un aviso adicional o más prolongado y obtendrá el consentimiento afirmativo para cualquier cambio sustancial en los términos de cargos recurrentes o renovación automática.

Las enmiendas no se aplicarán retroactivamente a ninguna Disputa (según se define en la sección Ley Aplicable; Arbitraje; Renuncia a Acciones Colectivas) de la cual Shed tenga conocimiento real antes de la fecha de entrada en vigor de la enmienda.

29. Cesión

Usted no podrá ceder, transferir, sublicenciar o delegar estos Términos ni ninguno de sus derechos u obligaciones bajo estos Términos, por ministerio de la ley o de otro modo, sin el consentimiento previo por escrito de Shed. Cualquier intento de cesión, transferencia, sublicencia o delegación sin dicho consentimiento será nulo y sin efecto. Shed podrá ceder, transferir o delegar libremente estos Términos y cualquiera de sus derechos y obligaciones, en su totalidad o en parte, sin su consentimiento o notificación, incluso en relación con una fusión, adquisición, reorganización corporativa, financiación o venta de todos o sustancialmente todos sus activos. Sujeto a lo anterior, estos Términos vinculan y redundan en beneficio de las partes y sus respectivos sucesores y cesionarios permitidos.

30. Notificaciones

Cualquier notificación que usted envíe a Shed bajo estos Términos debe hacerse por escrito y enviarse a support@tryshed.com (con una copia, para avisos legales, a Shed Holdings, LLC, 10813 S River Front Pkwy, Ste 550, South Jordan, UT 84095, Attn: Legal). Cualquier notificación que Shed le envíe a usted bajo estos Términos podrá enviarse por correo electrónico a la dirección que figure en su cuenta, mediante un mensaje en el Portal del Paciente o publicando un aviso en el Sitio, y se considerará efectiva al momento de su transmisión o publicación. Usted es responsable de mantener actualizada la dirección de correo electrónico y la información de contacto registrada en su cuenta.

31. Acuerdo completo

Estos Términos, junto con la Política de Privacidad, el Aviso de Prácticas de Privacidad, cualquier término de programa suplementario incorporado por referencia y cualquier confirmación de pedido emitida en el momento de la compra, constituyen el acuerdo completo entre usted y Shed con respecto al Sitio, el Servicio y los bienes disponibles a través del Sitio, y reemplazan todos los entendimientos, comunicaciones y acuerdos (ya sean orales o escritos) anteriores o contemporáneos entre usted y Shed sobre esos temas. Usted reconoce que no ha confiado en ninguna declaración, representación, garantía o aval realizado o dado por ninguna persona, empleada o no por Shed, que no esté establecido en estos Términos o en los documentos incorporados por referencia.

32. Supervivencia

Las disposiciones de estos Términos que por su naturaleza deban sobrevivir a la terminación de su cuenta, la cancelación de cualquier suscripción o la expiración de estos Términos, sobrevivirán, incluidas las disposiciones relativas a la propiedad intelectual; las obligaciones de pago acumuladas y los montos de ajuste; las exenciones de garantías; la limitación de responsabilidad; la indemnización; el registro de comunicaciones; la ley aplicable; el arbitraje y la renuncia a acciones colectivas; el acuerdo completo; la separabilidad; la Política de Privacidad y el Aviso HIPAA; y cualquier otra disposición que expresa o por su naturaleza esté destinada a sobrevivir.

33. Acceso gubernamental y proceso legal

Shed podrá acceder, preservar y divulgar la información de su cuenta y cualquier otra información sobre usted, incluido el contenido de las comunicaciones, si Shed determina de buena fe que dicho acceso, preservación o divulgación es razonablemente necesario para: (a) cumplir con la ley, regulación, proceso legal aplicable (incluidas citaciones, órdenes judiciales, órdenes de registro y otras solicitudes legales) o investigación gubernamental; (b) hacer cumplir estos Términos, incluida la investigación de posibles infracciones; (c) detectar, prevenir o abordar de otro modo problemas de fraude, seguridad o técnicos; o (d) proteger los derechos, la propiedad o la seguridad de Shed, el Grupo de Proveedores, cualquier socio farmacéutico, usted o cualquier otra persona. Cuando lo permita la ley, Shed hará esfuerzos razonables para notificarle sobre cualquier proceso legal obligatorio dirigido a la información de su cuenta antes de la divulgación.

34. Controles de exportación y sanciones

Usted declara y garantiza que (a) no se encuentra en, bajo el control de, o es nacional o residente de ningún país o región que esté sujeto a sanciones comerciales integrales de EE. UU. u otros embargos de EE. UU.; (b) no figura en ninguna lista de partes restringidas del gobierno de EE. UU., incluida la Lista de Nacionales Especialmente Designados y Personas Bloqueadas de la Oficina de Control de Activos Extranjeros (OFAC) del Departamento del Tesoro de EE. UU.; y (c) no utilizará el Sitio ni el Servicio en violación de ninguna ley de control de exportaciones, sanciones o anticorrupción aplicable de EE. UU. o de otros países.

35. Términos adicionales del programa

Los programas específicos, promociones, características beta o piloto, y beneficios financiados por terceros pueden regirse por términos suplementarios que se le presenten en el momento de la inscripción o el uso (“Términos Suplementarios”). Los Términos Suplementarios se incorporan a estos Términos mediante esta referencia. En caso de cualquier conflicto entre estos Términos y cualesquiera Términos Suplementarios con respecto a un programa específico, los Términos Suplementarios prevalecerán únicamente con respecto a ese programa.

36. Ley de Derechos de Autor del Milenio Digital

Shed respeta los derechos de propiedad intelectual de terceros y espera que los usuarios del Sitio hagan lo mismo. Si usted cree de buena fe que el material accesible en el Sitio infringe un derecho de autor de su propiedad o que usted controla, puede presentar una notificación por escrito de presunta infracción al agente de derechos de autor designado de Shed que contenga los elementos requeridos por el 17 U.S.C. § 512(c)(3), incluyendo: (a) una firma electrónica o física de la persona autorizada para actuar en nombre del titular de los derechos de autor; (b) identificación de la obra protegida por derechos de autor que se alega ha sido infringida; (c) identificación del material que se alega es infractor y dónde se encuentra en el Sitio; (d) su información de contacto; (e) una declaración de que usted cree de buena fe que el uso del material no está autorizado por el titular de los derechos de autor, su agente o la ley; y (f) una declaración, bajo pena de perjurio, de que la información de la notificación es precisa y que usted está autorizado para actuar en nombre del titular de los derechos de autor.

Las notificaciones pueden enviarse al agente de derechos de autor designado de Shed a support@tryshed.com (asunto: “DMCA Notice”) o por correo postal a Shed Holdings, LLC, Attn: DMCA Agent, 10813 S River Front Pkwy, Ste 550, South Jordan, UT 84095. Las contranotificaciones pueden presentarse conforme al 17 U.S.C. § 512(g)(3) a la misma dirección. Shed puede cancelar las cuentas de los usuarios que se determine que son infractores reincidentes.

37. Surtido de Recetas, Disponibilidad y Servicios Profesionales:

TENGA EN CUENTA.

Todas las recetas se emiten únicamente a discreción de Proveedores de atención médica independientes y con licencia, después de una evaluación clínica adecuada. Shed no receta, dispensa ni vende medicamentos.

Los medicamentos, incluidos los de marca como Wegovy® y Zepbound®, pueden ser adquiridos directamente por los Miembros a través de farmacias de terceros, incluyendo LillyDirect o NovoCare, después de la aprobación del Proveedor.

El papel de Shed se limita a facilitar el acceso a los Proveedores y coordinar la comunicación entre Miembros, Proveedores y farmacias. Shed no recibe compensación de las farmacias basada en el volumen de recetas o las ventas de medicamentos.

Debido a condiciones de disponibilidad o relacionadas con la cadena de suministro que pueden no ser previsibles o predecibles, la red de farmacias asociadas de Shed podría no ser capaz de adquirir y proporcionarle medicamentos de marca. En ese caso, Shed trabajará con usted para explorar otras opciones de cumplimiento, si están disponibles.

Usted acepta y entiende que su(s) receta(s) pueden ser surtidas por y transferidas entre cualquiera de las farmacias asociadas de Shed y usted acepta que su Proveedor y/o Shed pueden realizar estas acciones en su nombre. Shed no controla ni interfiere con ningún servicio profesional proporcionado por sus farmacias asociadas, y cada una es la única responsable de la prestación de los servicios profesionales que le brindan.

Asimismo, Shed no ofrece representaciones ni garantías con respecto al lugar de origen de ningún medicamento u otro producto. Los medicamentos y otros productos pueden enviarse directamente desde fuentes fuera de los Estados Unidos, incluyendo, entre otros, el Reino Unido, Canadá y otras ubicaciones.

La disponibilidad de medicamentos está sujeta a aprobación clínica, inventario de farmacia, limitaciones de la cadena de suministro y requisitos reglamentarios. Shed no garantiza que ningún medicamento —incluidos los medicamentos GLP-1— esté disponible, y Shed no influye en la decisión del Grupo de Proveedores de iniciar, continuar o suspender ningún medicamento.

Al aceptar este Acuerdo, usted reconoce y acepta que cualquier servicio que reciba de las farmacias asociadas de Shed y de sus Proveedores de atención médica a través del Sitio o de otra manera también está sujeto a este Acuerdo, y que los afiliados de Shed al proporcionarle Servicios –incluyendo, entre otros, sus farmacias afiliadas, proveedores de atención médica, laboratorios, empresas de envío y otros– son terceros beneficiarios de este Acuerdo.

38. Farmacias Asociadas

Strive Compounding Pharmacy:
1275 E Baseline Rd #104
Gilbert, AZ 85233

Promise Pharmacy:
31818 US 19 S
Palm Harbor, FL 34684

Foothills Professional Pharmacy:
2727 W Baseline Rd, Suite
Tempe, AZ 85283

39. Divisibilidad:

Si en algún momento alguna de las disposiciones establecidas en estos Términos y Condiciones se considera inconsistente o inválida según las leyes aplicables, dichas disposiciones se considerarán nulas y se eliminarán de estos Términos y Condiciones. Todas las demás disposiciones no se verán afectadas por dicha eliminación, y el resto de estos Términos y Condiciones seguirá considerándose válido.

40. Cumplimiento de la Práctica Corporativa de la Medicina (California y Otros Estados)

Shed solo proporciona servicios administrativos, tecnológicos y de membresía, y no ofrece atención médica, diagnóstico ni tratamiento. Todos los servicios médicos profesionales son proporcionados por entidades independientes, propiedad de médicos o con licencia, con las que Shed contrata para brindar apoyo administrativo.

Shed no controla ni interfiere con el juicio médico de ningún Proveedor, y ninguna parte de la cuota de membresía pagada a Shed constituye un pago por servicios médicos.

41. Residentes de California

Si usted es residente de California, las siguientes disposiciones suplementarias se aplican además de las otras disposiciones de estos Términos.

41.1 Ley de Confidencialidad de la Información Médica

La Ley de Confidencialidad de la Información Médica de California (Código Civil § 56 y ss.) (la "CMIA") exige que un Proveedor obtenga la autorización explícita de un paciente antes de divulgar información médica electrónicamente. Al aceptar estos Términos y autorizar las comunicaciones electrónicas (incluidas las comunicaciones por SMS en la Sección 6 (Comunicación a través de SMS o Tecnologías de Mensajería Similares)), usted otorga esa autorización para los fines de la CMIA, sujeto a su derecho a retirar dicha autorización en cualquier momento de forma prospectiva.

41.2 Ley de Privacidad del Consumidor de California

Sus derechos bajo la Ley de Privacidad del Consumidor de California, según enmendada por la Ley de Derechos de Privacidad de California (la "CCPA"), y los mecanismos para ejercer esos derechos, se describen en la Política de Privacidad. La información personal recopilada por el Grupo Proveedor en relación con la prestación de servicios de atención médica no está sujeta a la CCPA, pero está protegida bajo HIPAA y la CMIA.

41.3 Ley de Renovación Automática

Los términos de suscripción y renovación de Shed están diseñados para cumplir con la Ley de Renovación Automática de California (Código de Negocios y Profesiones § 17600 y ss.) (la "ARL"), incluidos los requisitos de cancelación, notificación y consentimiento específicamente mencionados en las secciones de Suscripciones Multimensuales y Planes de Membresía de Atención de estos Términos.

41.4 Divulgación de Información Personal

El Código Civil de California § 1798.83 permite a los residentes de California solicitar cierta información sobre nuestra divulgación de información personal a terceros con fines de marketing directo. Para realizar dicha solicitud, póngase en contacto con nosotros en support@tryshed.com.

41.5 Resolución de quejas

El Código Civil de California § 1789.3 nos exige proporcionar el siguiente aviso: el proveedor de este Servicio es Shed Holdings, LLC, 10813 S River Front Pkwy, Ste 550, South Jordan, UT 84095. Puede presentar una queja sobre el Servicio o solicitar información sobre el costo del Servicio poniéndose en contacto con nosotros por escrito en la dirección anterior o por correo electrónico a support@tryshed.com. La Unidad de Asistencia para Quejas de la División de Servicios al Consumidor del Departamento de Asuntos del Consumidor de California puede ser contactada por escrito en 1625 North Market Boulevard, Suite N 112, Sacramento, CA 95834, o por teléfono al (800) 952-5210.

42. Datos de contacto:

Póngase en contacto con nosotros si tiene alguna pregunta o inquietud. Nuestros datos de contacto son los siguientes:

Correo electrónico:
support@tryshed.com

Dirección:
10813 S River Front Pkwy, Ste 550
South Jordan, UT 84095

Fecha de entrada en vigor: 10 de junio de 2026

Aviso. La Promesa de Shed reemplaza la anterior "Garantía de Pérdida de Peso de Shed" para los Miembros que se inscriban en o después de la Fecha de Entrada en Vigor de estos Términos. Los Miembros inscritos antes de la Fecha de Entrada en Vigor seguirán rigiéndose por la garantía anterior hasta el final de su período de garantía actual; véase la Sección 16.5 (Transición; Derechos Adquiridos).

16.1 La Garantía de 120 Días

16.1.1 La Promesa

Si completas los cuatro Compromisos del Miembro descritos en la Sección 16.1.3 y, dentro de los ciento veinte (120) días de tu Fecha de Inicio del Programa, no (a) pierdes al menos el cinco por ciento (5%) de tu peso corporal inicial o (b) alcanzas el peso objetivo registrado en la inscripción, Shed te reembolsará el importe total que pagaste a Shed en relación con tu programa durante ese período de 120 días, como se describe con más detalle en la Sección 16.1.4.

16.1.2 Elegibilidad

Para ser elegible para la Garantía de 120 Días:

Shed puede ofrecer ocasionalmente un programa de recomendación mediante el cual los Miembros pueden obtener créditos, descuentos u otros beneficios por recomendar nuevos Miembros a Shed. El Programa de Recomendación de Shed se rige por Términos del Programa de Recomendación separados (disponibles en https://www.tryshed.com/resources/support/referrals), los cuales se incorporan a estos Términos mediante esta referencia.

Los créditos y beneficios por recomendación son incentivos administrativos ofrecidos por Shed en relación con servicios no clínicos, de tecnología y de membresía. No se ofrecen a cambio de, ni tienen la intención de inducir, la solicitud o prescripción de ningún medicamento o servicio clínico. Los créditos por recomendación no están disponibles y no se pagarán con respecto a ningún Miembro cuya atención sea pagada total o parcialmente por Medicare, Medicaid, TRICARE o cualquier otro programa de atención médica federal o estatal. Los créditos por recomendación pueden constituir ingresos imponibles para usted; usted es responsable de cualquier consecuencia fiscal asociada con los beneficios por recomendación, y Shed puede emitir un Formulario 1099 del IRS cuando lo exija la ley.

These terms and conditions (the “Terms and Conditions”) govern the use of  (the “Site”) as well as all goods and services sold or otherwise facilitated via the Site. This Site is owned and operated by Shed Holdings, LLC (“Shed”). This Site is a telehealth and communications website. Shed is not a medical group, does not practice medicine, and does not provide medical advice, diagnosis, or treatment.

All telehealth, clinical evaluations, prescriptions, treatment plans, follow-up schedules, and all other medical services available through the Site are provided exclusively by independent, physician-owned or licensed professional entities (“Provider Group”) and their affiliated licensed healthcare providers (“Providers”).

Decisions regarding medical appropriateness, prescribing, modality of care (synchronous or asynchronous), eligibility for treatment, and follow-up cadence rest solely with the Provider Group and its Providers, not Shed.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

1. State-Specific Telehealth and Asynchronous Care Compliance

Availability of asynchronous (non-video) medical evaluation varies by state law. Determinations regarding whether asynchronous care is legally permitted or clinically appropriate are made solely by the Provider Group. Shed does not determine clinical modality, and may disable asynchronous functionality at the direction of the Provider Group.

2. Telehealth Informed Consent

2.1 Nature of Telehealth Services

By using the Site to seek or receive medical evaluation, prescriptions, or follow-up care, you acknowledge and agree that you are receiving those services via telehealth. Telehealth involves the use of electronic communications (including secure messaging, audio, video, and asynchronous data exchange) to enable a Provider to evaluate, diagnose, and treat you remotely. Because no in-person physical examination is performed through the Site, certain conditions may not be diagnosable through telehealth, and your Provider may determine that in-person care is medically necessary.

2.2 No Emergency Services

THE SITE AND THE SERVICE ARE NOT INTENDED FOR EMERGENCIES. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, A LIFE-THREATENING CONDITION, OR A MENTAL-HEALTH CRISIS, CALL 911 IMMEDIATELY OR PROCEED TO THE NEAREST EMERGENCY ROOM. IF YOU OR SOMEONE YOU KNOW IS IN CRISIS, CALL OR TEXT 988 (THE SUICIDE AND CRISIS LIFELINE). NEITHER SHED NOR THE PROVIDER GROUP PROVIDES EMERGENCY MEDICAL SERVICES OR REAL-TIME CRISIS RESPONSE THROUGH THE SITE.

2.3 Provider Licensure

Providers furnish telehealth services only in states in which they hold an active, unrestricted license to practice. The availability of any particular Provider, medication, modality (synchronous or asynchronous), or service depends on the state in which you are physically located at the time of the visit and on applicable state and federal law, including state pharmacy and controlled-substance laws. You agree to inform Shed and the Provider Group promptly if you relocate or are physically located in a different state at the time of any visit.

2.4 Benefits, Limitations, and Risks of Telehealth

Telehealth offers convenient access to licensed Providers and may reduce the time and travel associated with in-person care. Telehealth also carries limitations and risks, including: (a) the Provider may not have all of the information that would be available from an in-person examination; (b) audio, video, or data transmission could be interrupted or distorted by technological failures; (c) electronic communications could, despite reasonable safeguards, be intercepted, breached, or accessed by unauthorized persons; and (d) follow-up or in-person care may still be required. You acknowledge and accept these limitations and risks.

2.5 Documentation and Records

Telehealth encounters are documented in the Provider Group’s medical records system. You may request a copy of, or seek to amend, your medical records in accordance with the Notice of Privacy Practices and applicable law.

2.6 Right to Withhold or Withdraw Consent

Your participation in telehealth is voluntary. You may withhold or withdraw your consent to telehealth at any time without affecting your right to seek care from a different Provider in person, except that withdrawal of consent will end your ability to receive telehealth services through the Site prospectively.

3. Intellectual Property

All content published and made available on our Site is the property of Shed and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

4. Age Restrictions

The minimum age to use our Site is 18 years old. By using this Site, users agree and represent that they are over 18 years old. We do not assume any legal responsibility for false statements about age.

5. Acceptable Use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

• Harass or mistreat other users of our Site;
• Violate the rights of other users of our Site;
• Violate the intellectual property rights or the Site owners or any third party to the Site;
• Hack into the account of another user of the Site;
• Act in any way that could be considered fraudulent; or
• Post any material that may be deemed inappropriate or offensive.
• If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend, or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

6. Communication via SMS or Similar Messaging Technologies

6.1 Your Consent to SMS PHI Communications:

By using our services, you expressly consent to receive communications containing your Personal Health Information (“PHI”) via standard SMS text messaging or similar unencrypted messaging technologies (e.g., MMS), including but not limited to appointment reminders, prescription details, test results, or other health-related information.

6.2 Safeguards and Risk Acknowledgment:

We take reasonable administrative, technical, and physical precautions—and thoroughly vet our internal systems and those of our service providers—to protect your PHI and maintain compliance with applicable health and privacy laws, including the Health Insurance Portability and Accountability Act ("HIPAA") and similar state laws.

Nevertheless, standard SMS and similar technologies:

• May not be fully encrypted end-to-end during transmission or storage;
• May leave message copies on your device, your carrier’s systems, or intermediate networks;
• Can be accessed by individual(s) with access to your device or phone account;
• May be intercepted or otherwise compromised.

6.3 Regulatory Compliance and Alternatives:

Under HIPAA, you have the right to request confidential communications via alternative, more secure methods, such as your encrypted patient portal. If such a request is reasonable, we will accommodate it—but first, you must acknowledge these risks and affirm your continued consent to SMS-based PHI communication.

6.4 State-Specific Privacy Considerations:

California: Under the Confidentiality of Medical Information Act (CMIA), a Provider must obtain explicit patient consent before electronically disclosing medical information—this clause serves as that consent.

6.5 Opt-Out / Revocation of Consent:

You may withdraw your consent to receive PHI via SMS at any time by notifying us through the secure messaging portal or by contacting our support team. Your request will be honored prospectively—but communications already sent via SMS prior to your revocation remain authorized.

6.6 Documentation:

Your continued use of our services after receiving this disclosure constitutes consent, which we will document and retain as required by HIPAA.

6.7 Marketing SMS and Text Messaging Consent

Where you affirmatively opt in (separately from any consent given for transactional or PHI communications under this Section), you authorize Shed and its service providers to send recurring marketing and promotional text messages to the mobile number you provide, including messages sent using an automatic telephone dialing system or artificial or prerecorded voice.

Your consent to receive marketing text messages is not a condition of purchase or of receiving any Shed product or Service. You may opt out of marketing messages at any time by replying STOP to any marketing message. For help, reply HELP.

Message frequency varies. Message and data rates may apply, depending on your mobile carrier and plan. Shed is not responsible for any such carrier charges. Shed and its service providers may also place marketing telephone calls to you, including calls using an automatic telephone dialing system or artificial or prerecorded voice, where you have provided express written consent as described in this Section.

7. Recording of Communications

You acknowledge and consent that Shed and its service providers may record, monitor, transcribe, and retain calls, telehealth visits, video sessions, and other communications between you and Shed, the Provider Group, your Shed Health Coach, or any pharmacy partner, for purposes including quality assurance, training, regulatory compliance, fraud prevention, dispute resolution, and clinical documentation. Where required by applicable state law (including California, Florida, Illinois, Massachusetts, Montana, New Hampshire, Pennsylvania, and Washington), this Section serves as your express consent to the recording of any such communication. If you do not consent to recording, do not use audio, video, or telephone-based Services.

Recordings and transcripts are stored in accordance with the Privacy Policy and, where they constitute protected health information, the Notice of Privacy Practices.

8. Accounts

When you create an account on our Site, you agree to the following:

You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and all personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes. We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

9. Sale of Services

These Terms and Conditions govern the sale of services and goods available on our Site. The following services and products are or may be made available on or facilitated by our Site:

• Telehealth Services
• Weight-Loss Solutions
• Longevity Solutions
• Hair-Loss Solutions
• Hormone Replacement
• TherapyLab Testing
• Dermatology Solutions
• Sex Health Solutions
• Nutritional Supplements
• Health Coaching
• Miscellaneous Goods

The services and goods will be paid for in full when they are ordered.

These Terms and Conditions apply to all the services and goods that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services and goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images, and we cannot guarantee the accuracy of all services and goods we provide. You agree to purchase services and goods from our Site at your own risk.

We reserve the right to modify, reject, or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid unless you have already received the service or product you ordered. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

10. Financial Agreement

Payments made to Shed are for administrative, technology, and membership services that provide access to the Shed Platform and related non-clinical resources. All professional medical services are provided by independent, licensed healthcare providers.

Shed does not receive or retain any portion of fees paid for medical or pharmacy services. Where permitted by law, payments for professional services may be collected by an independent medical group or its designated billing agent, not by Shed.

Payment of all fees is expected at the time of service or order via the payment method on file. You hereby authorize payment directly to Shed for all services rendered and goods purchased where applicable.

Payments can be made via credit/debit card and are due at the time of purchase. Credit/debit card payments can be made directly within the Shed Portal.

You hereby warrant and agree that you understand that all Medication Programs with Shed are subscription-based programs that renew automatically. Billing may occur either every twenty-eight (28) days or on a monthly basis, depending on your specific program. Subscriptions are only eligible for cancellation after two months or at the close of your renewal cycles, whichever is longer.

You may cancel your Subscription up to seventy-two (72) hours before your next billing cycle begins. Cancellations will take effect at the end of the current Subscription period, and only future charges will be canceled.

To cancel your subscription, you may do so through your Patient Portal once you have met your two-month commitment. Simply log into your Patient Portal, navigate to “My Treatments,” and select “Manage Subscription.”

You are responsible for all Subscription Fees (plus any applicable taxes and other charges) for the current Subscription period. If you cancel, you will retain access to the Services until the end of your Subscription period.

You agree and acknowledge that a prescription for any particular medication is not guaranteed and is subject to the independent medical judgment of your prescribing Provider during your consultation.

You agree that Shed reserves the right to stop, pause, or cancel a treatment plan, program, or other service for an individual at any time. If you default on your account, you agree that you will be subject to finance and/or legal fees in addition to the total account balance.

You expressly acknowledge and agree to the above financial and cancellation policies. In the case of default payment, you are responsible for full payment of the balance, interest accrued, and any collection costs and legal fees incurred to collect on this account. You understand that insurance may not be accepted by Shed for its services. By utilizing the Site, including the ordering and/or purchasing of services or goods, you acknowledge that you have read, understand, and accept the information and conditions specified in this agreement.

11. Subscriptions

Certain Shed programs operate on a monthly subscription basis. Such subscriptions may include:    

• Access to prescribed medication (subject to Provider evaluation and approval)    
• Access to scheduling visits with independent licensed healthcare providers, as medically appropriate and determined solely by the Provider Group.
• Access to text-based health coaching and community resources.
• Access to LillyCare and NovoDirect for brand-name medications (e.g, Wegovy® and Zepbound® in connection with Provider approval).
• One (1) fifteen-minute (15-minute) virtual coaching appointment per month.
• PLEASE BE ADVISED:
• The membership fee is separate from the cost of medication.
• Shed does not dispense or sell medication directly.
• Members are responsible for purchasing approved prescriptions directly through LillyDirect or NovoCare.
• Membership fees are non-refundable once a patient has been approved for treatment.
• If you are not approved for treatment by a licensed Provider, your membership fee will be refunded.
• Any clinical requirements described in connection with a membership program—such as follow-up visits, clinical check-ins, or medication monitoring—represent requirements set by the Provider Group and not by Shed.

11.1 Commitment Period:

All programs require a minimum commitment of two (2) full months. Early cancellation within this period does not release you from payment obligations and will not result in a refund or credit.

11.2 Billing and Auto-Renewal:

Your subscription will automatically renew each month on your original billing date. Your payment method on file will be charged unless you cancel your subscription in accordance with the cancellation policy below.

11.3 Cancellation Policy:

You must cancel your subscription at least seventy-two (72) hours before your next billing date to avoid being charged for the upcoming month. Cancellations submitted less than 72 hours before your billing date will apply to the following month.

11.4 Refund Policy:

All subscription fees are non-refundable once charged, including but not limited to situations where:

• You fail to complete required follow-up appointments or refill request forms    
• You do not utilize the text-based coaching services or Provider visits    
• You cancel after the 72-hour cancellation window    
• You attempt to cancel before fulfilling the two-month minimum commitment

Failure to engage with program requirements or services does not constitute grounds for a refund.

If medication is not shipped due to your failure to complete necessary actions (e.g., submitting a refill request form, attending a required visit), that month remains ineligible for a refund. However, at Shed’s discretion, you may be eligible for a one-time credit toward a future month’s shipment once required actions are completed and your subscription remains active.

All credits must be used within 60 days and cannot be exchanged for cash or transferred to another account. Credits do not hold any cash value.

11.5 Modifications and Termination:

Shed reserves the right to modify or discontinue its services or these terms at any time, with reasonable notice as required by applicable law.

11.6 Eligibility and Compliance:

By subscribing, you confirm that you are at least 18 years of age and located in a U.S. state where Shed services are available. You agree to comply with all applicable federal, state, and local laws in connection with your use of the services.

12. Program Change:

Billing

By submitting a program change request, you agree to be charged for the new program at the time of submission.

12.1 Temporary Pause During Change:

When a program change is submitted, your subscription will be placed on a temporary pause for up to 21 days. If you do not meet with your Provider during this time, your original subscription will resume.

12.2 Refill and Order Processing:

If you have a refill in progress at the time of your program change, the change will apply to your next order. Please note that Shed is unable to cancel or modify any orders that are already processing or preparing for shipment.

12.3 Cancellation and Pause Restrictions During Change:

Once you submit a program change request, you will not be able to cancel or pause your subscription until the program change process has been completed.

13. Multi-Month Subscriptions

13.1 Minimum Term and Billing

By purchasing a multi-month subscription, you agree to a minimum commitment of two (2) full billing months (the “Minimum Term”). At checkout, you may select one of two payment options for your multi-month subscription: (i) a single payment of the full multi-month program fee at the time of purchase, or (ii) installment billing in which the multi-month program fee is divided into installments charged at the cadence selected at checkout (including, where offered, installments billed every two (2) months over the term of your subscription). Your selected payment option, including the timing and amount of each installment, is presented to you at checkout and reflected in your billing confirmation. After the Minimum Term expires, your subscription will automatically convert to and renew on a monthly or 28-day basis at the then-current standard rate (currently $199 per month for Compounded Semaglutide and $299 per month for Compounded Tirzepatide), unless you cancel in accordance with the cancellation terms below. We will give you at least thirty (30) days’ notice of any change in that rate, and at least seven (7) days’ notice where required by California law.

13.2 Fulfillment

Medication under 6-month and 12-month subscriptions is fulfilled in shipment cycles of either one (1) or two (2) vials, each vial containing four (4) weeks of medication (one injection per week). Your shipment cycle is determined at the time of your order based on your state of residence and applicable regulations.

Members receiving two-vial shipments will receive eight (8) weeks of supply per shipment, dispatched approximately every eight (8) weeks. Members receiving one-vial shipments will receive four (4) weeks of supply per shipment, dispatched approximately every four (4) weeks.

Under a 6-month subscription, you will receive a total of twenty-four (24) weeks of medication, delivered in either three (3) two-vial shipments or six (6) one-vial shipments depending on your fulfillment cycle. Under a 12-month subscription, you will receive a total of forty-eight (48) weeks of medication, delivered in either six (6) two-vial shipments or twelve (12) one-vial shipments.

Partial fulfillment cycles are not available. Once a shipment has been dispatched, that cycle is considered used in full and is non-refundable, regardless of how much of the supply you have consumed. Applicable federal and state pharmacy laws prohibit the restocking of dispensed prescription medication.

13.3 Cancellation

You may cancel your multi-month subscription at any time after completing the Minimum Term in any of the following ways: (i) by clicking the “Cancel Subscription” link in your Member Portal; (ii) by clicking the cancellation link included in any billing confirmation or shipment preview email from Shed; or (iii) by contacting Shed’s Member Success Team at support@tryshed.com. Cancellation requests must be submitted at least 72 hours before your next scheduled shipment date to take effect for that cycle. Requests submitted within 72 hours of a scheduled shipment will apply to the following cycle. Cancellation is confirmed by email within twenty-four (24) hours. Shed will not require you to complete a retention offer, discount offer, or additional customer-service interaction as a condition of cancellation.

Cancellation ends your access to the program but does not automatically entitle you to a refund. A refund is only issued where unfulfilled cycles remain — meaning cycles for which medication has not yet shipped. If all medication under your subscription has been shipped, no refund will be issued.

13.4 Refund Calculation

Refunds may be issued for the unused portion of a subscription under the following circumstances:

• A licensed Provider determines you are not medically eligible for treatment;
• If you are advised to discontinue by a Provider;
• We are unable to fulfill your prescription due to supply or operational issues.

Refunds will not be issued for lack of results, change of mind, or failure to follow the prescribed treatment plan.

Where a refund is due on cancellation, the amount is calculated as follows: the number of months used is repriced at the applicable month-to-month rate, and the difference between that amount and the total paid is refunded. A “used month” is any month for which medication has shipped. Partial months count as a full used month.

Example:

Member purchases a 6-month semaglutide plan at $179/month ($1,074 paid). Cancels after 4 months with medication shipped for all 4.

Used months repriced: 4 × $199 = $796

Refund: $1,074 − $796 = $278 If medication has shipped for all 6 months: no refund is due.

‍

13.5 Minimum Term — No Refund

No refund will be issued for any cycles within the Minimum Term, except (i) as provided in Section 13.7 (Adverse Reactions), (ii) as provided in Section 13.10 (Shed-Initiated Changes), (iii) as provided in Section 13.12 (Servicemembers), (iv) upon the member’s death or permanent incapacitation, (v) where required by applicable state consumer-protection, cooling-off, or rescission law, or (vi) where an FDA recall, market withdrawal, or other regulatory action prevents fulfillment. You will retain access to the program through the end of your Minimum Term period.

13.6 Program Pause

Members on multi-month subscriptions are eligible for one (1) program pause per subscription term, for a maximum of three (3) weeks. Pause requests must be submitted at least 48 hours before your next scheduled shipment. Pause requests submitted within 48 hours of a scheduled shipment will apply to the following cycle.

A pause suspends your next shipment and extends your subscription term accordingly. It does not reduce, delay, or otherwise affect any payment obligations to a Buy Now, Pay Later provider if you have used such a service to finance your subscription. 13.6.1 Provider-Recommended Pause:

If your licensed Provider recommends a pause in your program for medical reasons, that pause will be approved without restriction and will not count against your standard one-pause allowance.

13.7 Adverse Reactions

If you experience an adverse reaction to your medication and your Provider determines you are unable to continue the program, your subscription will be cancelled immediately. The Minimum Term commitment will not apply. Within five (5) business days of your Provider’s determination, Shed will: (a) refund all amounts you paid for unshipped cycles at the price you paid (not repriced at the month-to-month rate); and (b) as a good-faith measure, refund the greater of fifty percent (50%) of the amount paid for your last shipped cycle or the pro-rata unused portion of that cycle. Applicable federal and state pharmacy laws prohibit the return and restocking of dispensed prescription medication, so shipped medication cannot be returned. Your Provider’s determination of adverse reaction will not be separately contested by Shed for purposes of this Section.

13.8 Medication Changes

A request to change your prescribed medication mid-subscription will be treated as a cancellation of your current plan and enrollment in a new plan. The remaining balance on your current plan will be calculated and applied as a credit toward your new plan.

The following applies to the credit:

• If the credit does not cover the full cost of the new plan, you will be required to pay the difference at the time the new plan is activated.
• If your credit exceeds the cost of the new plan, the surplus will be refunded to your original payment method.
• Credits are non-transferable and have no cash value outside of application toward a Shed program.

If your new medication is not clinically approved by your Provider, your credit will be held for up to eighteen (18) months. Credits not applied within eighteen (18) months will be refunded to your original payment method upon your request.

13.9 Buy Now, Pay Later (BNPL)

If you finance your multi-month subscription using a Buy Now, Pay Later service (such as Affirm, Klarna, or Afterpay), Shed receives the full program amount from the BNPL lender at the time of purchase. Your installment payment obligations are governed by your agreement with the BNPL provider and are not affected by a program pause, cancellation, or dispute with Shed.

Where a refund is due to you from Shed, it will be issued to your BNPL lender, who will apply it to reduce your outstanding balance or return funds to your payment method in accordance with the lender’s policies. Refund processing timelines are subject to the lender’s applicable refund window (Affirm: 120 days; Klarna/Afterpay: 180 days from original transaction). Shed will transmit your refund to your BNPL lender within three (3) business days of confirmed cancellation. Your BNPL lender will then apply the refund to your balance in accordance with its own processing windows, which may take up to the refund windows identified above. Until the refund is posted to your BNPL account, you remain obligated to make installment payments to your BNPL lender under your separate agreement with that lender. If you believe your BNPL lender is delayed beyond its stated window, please contact support@tryshed.com and we will assist in escalating the refund with your BNPL lender.

13.10 Shed-Initiated Changes

If Shed Holdings initiates a commercial or operational change (including formulary changes or supply disruption), or your Provider (acting through the affiliated Provider Group) initiates a change to your program — including due to clinical ineligibility identified after enrollment — you will be made whole on all unfulfilled cycles at the price you paid. The month-to-month repricing formula and Minimum Term restriction do not apply to changes initiated under this Section 13.10 or, for the avoidance of doubt, to refunds due under Section 13.7 (Adverse Reactions).

13.11 Member Agreements

By purchasing a multi-month subscription, you confirm that you have read, understood, and agree to these Multi-Month Subscription Terms in addition to Shed’s general Terms and Conditions. All applicable agreements are presented and must be accepted at the point of enrollment. At the point of enrollment, you will also be asked to separately affirm your consent to (a) the automatic renewal terms and cadence described in Section 1, (b) the recurring charge amount (or the formula used to calculate it), and (c) the cancellation mechanism described in Section 3. Your affirmative consent to these items is recorded and retained by Shed as required by applicable automatic-renewal laws.

13.12 Servicemembers

If you are a member of the U.S. Armed Forces and either enter military service after enrolling in a multi-month subscription, or receive orders for a permanent change of station or deployment outside the continental United States for ninety (90) days or more, you may terminate your subscription without penalty in accordance with the Servicemembers Civil Relief Act (50 U.S.C. § 3955). A full refund of unshipped cycles will be issued at the price you paid. Please provide a copy of your military orders to support@tryshed.com.

13.13 Cancellation for California Residents

In accordance with California’s Automatic Renewal Law (ARL), members who are residents of California may cancel their multi-month subscription at any time after completing the Minimum Term through an easily accessible and immediate online mechanism.

13.13.1 Cancellation Method:

You may cancel your subscription by clicking the “Cancel Subscription” link in your Member Portal or by clicking the cancellation link included in any billing confirmation or shipment preview email from Shed.

13.13.2 No Hindrance:

Shed will not require you to complete a retention offer, discount offer, or additional customer-service interaction as a condition of cancellation.

13.13.3 Timing:

Cancellation requests must be submitted at least 72 hours before your next scheduled shipment date to take effect for that cycle.

14. Care Membership Plans

This Section governs Shed Care Membership Plans, which provide access to Provider visits, unlimited health-coaching and triage messaging, portal content, and member pricing on Shed nutritional supplements (collectively, the “Service”). Care Membership Plans are separate from the Multi-Month Subscriptions described above, which govern compounded medication fulfillment. Members may enroll in Care Membership Plans with or without an accompanying medication subscription.

14.1 Plans

Shed offers the following Care Membership Plan options for Service:

• 6-Month Care Membership: $[X] billed every two (2) months for a six (6) month committed term. Each payment covers the upcoming two-month Service period.
• 12-Month Care Membership: $[X] billed every two (2) months for a twelve (12) month committed term. Each payment covers the upcoming two-month Service period.

14.2 Promotional Rate

The Care Membership rate reflects a promotional discount off Shed’s standard month-to-month rate of $[Y] per month (the “Standard Rate”). The promotional Care Membership rate is available only if you complete your full committed term. If you cancel, terminate, fail to make a scheduled payment, or otherwise stop paying before your committed term ends (an “Early Termination”), the promotional rate is forfeited.

14.3 Not Credit; No Finance Charge

Each Care Membership payment is for the upcoming two-month Service period to which it is allocated. Your Care Membership is not a loan, financing arrangement, extension of credit, or retail installment sale, and is not subject to the federal Truth in Lending Act or comparable state consumer-credit statutes. No interest or finance charge is assessed.

14.4 Payment Authorization

You authorize Shed to charge the payment method you provided at signup for each scheduled Care Membership payment on the dates shown at checkout. You may update the payment method on file at any time before a scheduled payment date through your Patient Portal. If a scheduled charge is declined or fails, Shed will notify you and may retry the charge. A failed payment that remains uncured for ten (10) days is an Early Termination.

14.5 No Automatic Renewal

Your Care Membership ends at the conclusion of your committed term and does not automatically renew. Shed will email you before your committed term ends with options to renew.

14.6 Early Termination; True-Up to Standard Rate

Upon Early Termination:

• The promotional Care Membership rate is forfeited;
• You agree to pay the Standard Rate for each month (or prorated portion of a month) of Service you received, in lieu of the Care

Membership rate for those months;

• Shed will calculate the True-Up Amount equal to (i) the Standard Rate multiplied by the months of Service received, minus (ii) the total Care Membership payments you have already made;
• The True-Up Amount is immediately due and Shed may charge it to the payment method on file;
• Shed may suspend or terminate further Service immediately upon Early Termination; and
• Any amount that remains unpaid more than fifteen (15) days after Early Termination is delinquent. Shed may, after written notice to you, refer the account to a third-party collection agency and report the delinquency to one or more consumer reporting agencies. You have the right to dispute information we report to consumer reporting agencies by contacting support@tryshed.com or the consumer reporting agency directly under the Fair Credit Reporting Act.

14.7 Cancellation

You may cancel your Care Membership at any time through your Patient Portal (navigate to “My Treatments” and select “Manage Subscription”) or by emailing support@tryshed.com. Cancellation during your committed term is an Early Termination and triggers Section 16.6.

14.8 Communications

By starting a Care Membership, you consent to receive transactional communications about your Care Membership (payment reminders, payment confirmations, declined-payment notices, end-of-term notices, and similar) by email and, if you have provided a mobile number, by SMS, subject to the SMS consent terms above.

14.9 Binding Commitment

You acknowledge that each Care Membership is a binding commitment for the full committed term, that the promotional Care Membership rate is offered in exchange for that commitment, and that the True-Up provisions in Section 16.6 are not a penalty but reflect the loss of the promotional discount conditioned on completion of the committed term.

14.10 Cancellation for California Residents

In accordance with California’s Automatic Renewal Law (ARL), members who are residents of California may cancel their Care Membership at any time through an easily accessible and immediate online mechanism in the Patient Portal. Shed will not require you to complete a retention offer, discount offer, or additional customer-service interaction as a condition of cancellation. Cancellation during your committed term remains subject to Section 16.6.

15. Payments

You agree to pay all fees due for services requested and pursuant to all payment terms presented to you when engaging in transactions. Prices are subject to change at any point at our sole discretion. You will see a prompt for your payment details, such as your credit card information and any promotional codes you may have. By entering your payment information and submitting your request, you authorize us, our affiliates, or our third-party payment processors to charge the amount due, including recurring fees associated with Subscription Services (as defined below).

You understand and agree that you are responsible for all fees due to receive health care services and pharmacy services, including any fees charged by the health care organization(s) or Provider(s) that provide services to you in connection with the Services. Your payments to Shed may include fees charged by health care organization(s) or Provider(s) for health care services and/or pharmacy services, which Shed collects on their behalf. In the event that your credit card expires or Shed, our affiliates, or our third-party payment processors are unable to process your payment, you may receive notice for you to provide an alternative payment method. Neither Shed nor its affiliate Providers, pharmacies, or other service Providers have any obligation to provide any health care services or pharmacy services unless and until full payment has been received or otherwise verified. You are responsible for keeping your payment information (such as credit card number and billing address) accurate and up-to-date at all times.

As described above, certain products or services offered on the Services may be offered on a subscription basis (“Subscription Services”). For Subscription Services, your payment method will be automatically charged at regular intervals as described during the checkout process for the applicable Subscription Services. You may cancel a subscription at any time before the cancellation cutoff date as indicated to you at the time you purchase a Subscription Service. You will also be informed about how you can cancel these Subscription Services.

EXCEPT AS OTHERWISE SET FORTH IN ANY RETURN OR REFUND POLICY PROVIDED TO YOU ON THE SERVICES, YOU ACKNOWLEDGE AND AGREE THAT DUE TO THE NATURE OF THE PRODUCTS AND SERVICES PURCHASABLE THROUGH THE SERVICES ANY APPLICABLE FEES AND OTHER CHARGES ARE NOT REFUNDABLE IN WHOLE OR IN PART. YOU ARE FULLY LIABLE FOR ALL CHARGES TO YOUR ACCOUNT, INCLUDING ANY UNAUTHORIZED CHARGES.

We accept the following payment methods on our Site:

15.1 Payment Cards:

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use, including without limitation credit and debit cards, Flex- and Health Savings Account Cards, and other electronic methods of payment as accepted by us from time to time. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

16. The Shed Promise

16. The Shed Promise

Notice. The Shed Promise replaces the prior “Shed Weight-Loss Guarantee” for Members enrolling on or after the Effective Date of these Terms. Members enrolled before the Effective Date remain governed by the prior guarantee through the end of their then-current guarantee window; see Section 16.5 (Transition; Grandfathering).

16.1 The 120-Day Guarantee

16.1.1 The Promise

If you complete all four Member Commitments described in Section 16.1.3 and, within one hundred twenty (120) days of your Program Start Date, do not (a) lose at least five percent (5%) of your baseline body weight or (b) reach the goal weight recorded at enrollment, Shed will refund the total amount you actually paid to Shed in connection with your program during that 120-day period, as further described in Section 16.1.4.

16.1.2 Eligibility

To be eligible for the 120-Day Guarantee:

• You must be approved for treatment and remain medically eligible as determined solely by the independent Provider Group. Medical exclusions, contraindications, and continued clinical suitability are determined by the Provider Group in accordance with applicable clinical guidelines; Shed does not determine clinical eligibility.

• You must be a first-time user of the eligible medication class. Prior use of the eligible medication class (whether compounded or brand-name) disqualifies you from the 120-Day Guarantee.

• Your baseline body weight and goal weight are recorded at enrollment in consultation with your Provider, are locked at the time of enrollment, and cannot be changed after your Program Start Date for guarantee purposes.

• “Program Start Date” means the date of your first medication shipment under the program.

16.1.3 Member Commitments

To qualify for the 120-Day Guarantee, you must complete each of the following four (4) Member Commitments during the 120-day guarantee period:

• (a) Attend all four (4) monthly coaching appointments with your Shed Health Coach.

• (b) Log at least two (2) weight entries per calendar month (eight (8) total over the 120-day period) in the Shed Member Portal or Pivot.

• (c) Complete at least fifty percent (50%) of daily Pivot check-ins (sixty (60) of 120 days), covering the program metrics specified in your member dashboard.

• (d) Submit all Provider follow-up forms by their due date and remain in good standing with your treatment plan, in each case as confirmed by the Provider Group.

Shed will make all four (4) monthly coaching appointments available for booking during your guarantee period. To the extent Shed fails to make a required coaching appointment available, Commitment (a) is deemed satisfied as to that appointment.

16.1.4 What Is Refundable

• If you qualify for a refund under this Section 16.1, Shed will refund the total amount you actually paid to Shed in connection with your program during the 120-day guarantee period. This includes membership and program service fees, the cost of medication, and any pharmacy or clinical fees that Shed collected on behalf of the Provider Group or any pharmacy. Promotional and discounted amounts are refunded at the amount actually paid, not at list price.

• Consistent with applicable federal and state pharmacy laws, medication that has been shipped is non-refundable and cannot be returned or restocked. You are not required to return any shipped medication as a condition of receiving a refund under this Section.

• Taxes and amounts collected by third parties (such as third-party shipping charges and any independent lab fees not collected by Shed) are refunded only to the extent permitted by the applicable third party.

16.1.5 Claim and Verification

• You may submit a guarantee claim within thirty (30) days after the end of your 120-day guarantee period through your Member Portal or by emailing support@tryshed.com.

• Eligibility is verified primarily from objective system records — Member Portal and Pivot logs of weigh-ins, check-ins, and appointment attendance — together with confirmation of good standing from the Provider Group, and not by member self-attestation alone.

• If your claim is denied, you may request reconsideration by replying to the denial notice with any additional supporting information. Shed will respond to a reconsideration request within fifteen (15) business days.

16.1.6 Provider-Directed Changes

If your Provider pauses, reduces, or discontinues your medication for medical reasons (including any adverse reaction addressed in Section 13.7), you will not lose eligibility for the 120-Day Guarantee for following that guidance. The 120-day guarantee window and the Member Commitments in Section 16.1.3 will be adjusted on a day-for-day basis for the duration of any medically-directed pause. Provider-directed dose reductions that do not pause the program do not adjust the window or the Member Commitments.

16.1.7 Interaction With Multi-Month Subscriptions and BNPL

Where the 120-day guarantee period sits within a Multi-Month Subscription described in Section 11:

• (a) A guarantee refund under this Section 16.1 covers the total amount you actually paid to Shed for the portion of your Multi-Month Subscription attributable to the 120-day guarantee period, calculated in accordance with Section 16.1.4. Shipped medication remains non-refundable as a physical product consistent with Section 13.2, but the amount you paid for that medication is included in the refund.

• (b) The guarantee refund reduces, but does not by itself cancel, your Multi-Month Subscription. After a guarantee refund is issued, the remainder of your Multi-Month Subscription continues unless you separately cancel under Section 13.3, in which case any further refund is calculated under Section 13.4 net of the guarantee refund already paid.

• (c) Where the Multi-Month Subscription was financed through a Buy Now, Pay Later service, the guarantee refund is transmitted to the BNPL lender and applied to your balance in accordance with Section 13.9.

16.2 General

• Shed does not guarantee any specific clinical result. All clinical decisions — including the appropriateness of any medication, dose, titration, continuation, or discontinuation of therapy — rest solely with the Provider Group.

• The Shed Promise is Shed’s administrative commitment with respect to Shed Program Fees only. It is not a promise on behalf of the Provider Group, any pharmacy, or any other independent third party, consistent with Shed’s administrative-services and corporate-practice-of-medicine structure described in Section 40.

• Shed may modify or discontinue the Shed Promise prospectively on notice as required by applicable law, including the California Automatic Renewal Law where applicable. Changes apply only to enrollments and re-enrollments effective on or after the notice date.

16.3 Transition; Grandfathering

• Members enrolling on or after the Effective Date of these Terms are governed by the Shed Promise set forth in this Section 16.

• Members whose programs began before the Effective Date and who were still within their nine (9) month guarantee window under the prior Shed Weight-Loss Guarantee remain governed by that prior guarantee through the end of that window. Shed will make available the option to migrate to the Shed Promise; any such migration requires the Member’s affirmative consent through the Member Portal and is effective prospectively only.

• Members who completed or claimed under the prior guarantee before the Effective Date are not affected by this Section 16.

• Members on Multi-Month Subscriptions that began before the Effective Date remain governed by the guarantee in effect at the time of their initial purchase through the end of their committed term. The Shed Promise applies to any renewal effective on or after the Effective Date.

• In the event of any conflict between this Section 16 and the prior guarantee for a grandfathered Member, the prior guarantee controls until the end of that Member’s grandfathered window.

17. Referral Program

Referral Program. Shed offers a referral program ("Referral Program") through which eligible Members ("Referrers") may earn account credits for referring new patients ("Referred Persons") to Shed's membership and technology services. Participation is subject to these Terms and to any additional program rules Shed makes available. Shed reserves the right to confirm eligibility before issuing any benefit, and to modify, suspend, disable any referral code or link, or discontinue the Referral Program in whole or in part at any time, with or without notice.

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How it works. Each eligible Member is assigned a unique referral link and code, accessible from the "Refer a friend" section of the Shed portal and shareable by copying the link, copying the code, or sending a text message directly from that page. When a Referred Person signs up using a valid referral link or code and completes a qualifying first order, the Referred Person receives 40% off that first order, and the Referrer earns a $100 account credit. A "qualifying first order" is a Referred Person's first paid order for a single-month plan. Referral credits are issued after a confirmation period and are generally expected to be issued within approximately fourteen (14) business days after the Referred Person's order is confirmed.

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Use of referral link or code at checkout. To qualify for any referral benefit, the Referred Person must apply a valid referral link or code at sign-up, before completing the qualifying first order. Referral discounts and credits cannot be applied retroactively. If a Referred Person completes an order without applying a valid referral link or code, no 40% discount will be given to the Referred Person and no $100 credit will be issued to the Referrer in connection with that order, and Shed has no obligation to apply, honor, or reissue a code or credit after the order has been completed.

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How credits are applied. There is no limit on the number of referral credits a Referrer may earn. Each $100 referral credit is applied to the Referrer's account once it is earned and the applicable confirmation period has passed. Referral credits have no cash value, are not redeemable for cash, and are not transferable or refundable.

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Cancellation and forfeiture of unapplied credits. Referral credits have value only as a reduction applied to a Referrer's future paid invoice. If a Referrer cancels, or otherwise no longer maintains an active, paid membership, any referral credit that has not yet been applied to an invoice is forfeited, and Shed has no obligation to issue, pay, or otherwise honor it.

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Eligibility and limits. The Referral Program is open to new patients only. A Referred Person must be a new Shed patient who has not previously held an account with Shed; existing and former Members and patients are not eligible to be referred, and no discount or credit will be issued in connection with such a person. The 40% first-order discount and the $100 referral credit apply only when the Referred Person's qualifying first order is for a single-month plan. If the Referred Person's first order is for a multi-month plan, that order is not a qualifying order: the Referred Person will not receive the 40% discount, and the Referrer will not earn the $100 credit. Only one reward will be issued per Referred Person, and the reward is issued on the Referred Person's first paid order. To protect against fraud and abuse, Shed prohibits self-referral and reserves the right to investigate suspected abuse and to withhold, reverse, or void any discount or credit, and to suspend or terminate participation, where eligibility requirements are not met or where Shed reasonably suspects fraud, manipulation, or violation of these Terms.

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Healthcare program compliance. Referral credits and other benefits under the Referral Program are administrative incentives relating solely to Shed's non-clinical membership and technology services. They are not offered in exchange for, and are not intended to induce, the ordering, purchasing, or prescribing of any medication or clinical service, and the existence of a referral does not influence any clinical decision. No referral credit, discount, or other benefit will be provided, paid, or applied with respect to a Referrer or Referred Person whose care or items are paid for, in whole or in part, by Medicare, Medicaid, TRICARE, or any other federal or state healthcare program.

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Taxes. Referral credits and benefits may constitute taxable income to you. You are solely responsible for any tax consequences associated with referral benefits, and Shed may issue an IRS Form 1099 where required by law.

18. Loyalty Rewards Program

18.1 Eligibility

• You may submit a guarantee claim within thirty (30) days after the end of your 120-day guarantee period through your Member Portal or by emailing support@tryshed.com.
• Eligibility is verified primarily from objective system records — Member Portal and Pivot logs of weigh-ins, check-ins, and appointment attendance — together with confirmation of good standing from the Provider Group, and not by member self-attestation alone.
• If your claim is denied, you may request reconsideration by replying to the denial notice with any additional supporting information. Shed will respond to a reconsideration request within fifteen (15) business days.

The Shed Loyalty Rewards Program (the "Program") is available exclusively to Members enrolled in (1) a compounded GLP-1 program and (2) a month-to-month subscription plan. Members must maintain an active, paid subscription in good standing to remain eligible for and to redeem rewards under the Program. Members enrolled in a 3-month, 6-month, or 12-month Multi-Month Subscription described in Section 13 are not eligible to participate in the Program during their Minimum Term or any subsequent multi-month commitment period. Likewise, Members on a compounded GLP-1 microdosing program are not eligible to participate in the Program.

18.2 Milestone Rewards

• If your Provider pauses, reduces, or discontinues your medication for medical reasons (including any adverse reaction addressed in Section 13.7), you will not lose eligibility for the 120-Day Guarantee for following that guidance. The 120-day guarantee window and the Member Commitments in Section 16.1.3 will be adjusted on a day-for-day basis for the duration of any medically-directed pause. Provider-directed dose reductions that do not pause the program do not adjust the window or the Member Commitments.

Eligible Members may unlock the following rewards upon completing a qualifying check-in following each milestone transaction:

• Transaction 4: a $100 credit applied to that month’s charge.
• Transaction 8: a $150 credit applied to that month’s charge.
• Transaction 12 and beyond: a $50 monthly credit applied to each subsequent month’s charge, provided a qualifying check-in is completed each month.

• Where the 120-day guarantee period sits within a Multi-Month Subscription described in Section 11:
• (a) A guarantee refund under this Section 16.1 covers the total amount you actually paid to Shed for the portion of your Multi-Month Subscription attributable to the 120-day guarantee period, calculated in accordance with Section 16.1.4. Shipped medication remains non-refundable as a physical product consistent with Section 13.2, but the amount you paid for that medication is included in the refund.
• (b) The guarantee refund reduces, but does not by itself cancel, your Multi-Month Subscription. After a guarantee refund is issued, the remainder of your Multi-Month Subscription continues unless you separately cancel under Section 13.3, in which case any further refund is calculated under Section 13.4 net of the guarantee refund already paid.
• (c) Where the Multi-Month Subscription was financed through a Buy Now, Pay Later service, the guarantee refund is transmitted to the BNPL lender and applied to your balance in accordance with Section 13.9.

18.3 Check-In Requirement

Rewards are not applied automatically. To redeem a milestone reward, the Member must complete the Shed asynchronous check-in form following the qualifying transaction. Credits are applied manually by the Shed team within forty-eight (48) hours of team review. Failure to complete the required check-in results in forfeiture of that milestone’s reward. Forfeiture of one milestone does not affect eligibility for future milestones.

18.4 Non-Transferable and Non-Stackable

Program rewards are non-transferable, have no cash value, and may not be combined with any other Shed discount, promotion, or pricing program, including Multi-Month Subscription pricing and any graduate or returning-Member pricing program offered by Shed from time to time.

18.5 Modification and Termination

Shed reserves the right to modify or discontinue the Program at any time upon thirty (30) days’ written notice to active participants. Rewards already earned and applied prior to the effective date of any discontinuation will be honored. This Section is also subject to the broader change-of-terms provisions in Section 28 (Modification of Terms).

• Members enrolling on or after the Effective Date of these Terms are governed by the Shed Promise set forth in this Section 16.
• Members whose programs began before the Effective Date and who were still within their nine (9) month guarantee window under the prior Shed Weight-Loss Guarantee remain governed by that prior guarantee through the end of that window. Shed will make available the option to migrate to the Shed Promise; any such migration requires the Member’s affirmative consent through the Member Portal and is effective prospectively only.
• Members who completed or claimed under the prior guarantee before the Effective Date are not affected by this Section 16.
• Members on Multi-Month Subscriptions that began before the Effective Date remain governed by the guarantee in effect at the time of their initial purchase through the end of their committed term. The Shed Promise applies to any renewal effective on or after the Effective Date.
• In the event of any conflict between this Section 16 and the prior guarantee for a grandfathered Member, the prior guarantee controls until the end of that Member’s grandfathered window.

19. Privacy Policy and HIPAA Notice

Shed’s Privacy Policy (available at https://www.tryshed.com/resources/legal/privacy-policy) and the Notice of Privacy Practices governing the use and disclosure of protected health information by the Provider Group (available at https://www.tryshed.com/resources/legal/hipaa-notice) describe how personal information and protected health information are collected, used, disclosed, and protected.

20. Consumer Privacy Rights

Depending on your state of residence, you may have rights under state consumer-privacy laws, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA); the Virginia Consumer Data Protection Act (VCDPA); the Colorado Privacy Act (CPA); the Connecticut Data Privacy Act (CTDPA); the Utah Consumer Privacy Act (UCPA); and the Washington My Health My Data Act, among others. These rights may include the right to access, correct, or delete certain personal information Shed holds about you; the right to opt out of the “sale” or “sharing” of personal information and of certain profiling; the right to limit the use of sensitive personal information; and the right not to be discriminated against for exercising these rights.

The mechanics for exercising these rights, including verification procedures and response timelines, are described in the Privacy Policy. Rights with respect to protected health information held by the Provider Group are governed by the Notice of Privacy Practices and HIPAA, not by these state laws.

21. Consumer Protection Law:

Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

22. Testimonials and Results

Any testimonials, before-and-after images, success stories, weight, or other outcome statements displayed on the Site, in Shed marketing materials, or by Members on Shed-affiliated forums reflect the individual experience of the person depicted and are not a representation, warranty, or guarantee that you or any other person will experience a similar result. Results from any medication, program, or service vary by individual based on medical, behavioral, and other factors, including adherence to Provider recommendations and program requirements. Where any person providing a testimonial is compensated by Shed, has a material connection to Shed, or received free or discounted products or services in connection with the testimonial, that connection is disclosed in accordance with the U.S. Federal Trade Commission’s Endorsement Guides.

23. Disclaimers of Warranties

THE SITE AND ALL CONTENT, GOODS, AND SERVICES MADE AVAILABLE THROUGH THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SHED PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, SHED MAKES NO WARRANTY THAT (A) THE SITE OR THE SERVICE WILL MEET YOUR REQUIREMENTS OR BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE OR ANY MEDICATION OR SERVICE WILL BE ACCURATE OR RELIABLE; OR (C) ANY MEDICATION, TREATMENT, OR PROGRAM WILL PRODUCE ANY SPECIFIC CLINICAL OR COSMETIC RESULT, INCLUDING ANY PARTICULAR WEIGHT LOSS, HAIR-GROWTH, OR LONGEVITY OUTCOME.

All medical, clinical, and pharmacy services are provided by the Provider Group and independent pharmacies. Shed does not practice medicine, dispense medication, or provide clinical advice, and disclaims any responsibility for the professional services of the Provider Group or any pharmacy. No advice or information, whether oral or written, obtained from Shed or through the Site creates any warranty not expressly stated in these Terms. Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the foregoing exclusions apply only to the maximum extent permitted by law.

24. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL SHED OR ITS PARENTS, SUBSIDIARIES, AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS (COLLECTIVELY, THE “SHED PARTIES”) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY GOODS OR SERVICES MADE AVAILABLE THROUGH THE SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE SHED PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF THE SHED PARTIES ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY GOODS OR SERVICES MADE AVAILABLE THROUGH THE SITE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU ACTUALLY PAID TO SHED FOR THE GOODS OR SERVICES GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, AND (B) ONE HUNDRED U.S. DOLLARS ($100).

The limitations and exclusions in this Section apply notwithstanding the failure of any limited or exclusive remedy of its essential purpose. You acknowledge that the pricing and other terms reflect this allocation of risk and that these limitations and exclusions form an essential basis of the bargain between you and Shed.

Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded under applicable law, including liability for gross negligence, willful misconduct, fraud, or any obligations under Section 25 (Indemnification). Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, the foregoing limitations apply only to the maximum extent permitted by law.

25. Indemnification

You agree to defend, indemnify, and hold harmless the Shed Parties from and against any and all actions, claims, demands, proceedings, losses, damages, liabilities, judgments, awards, fines, penalties, costs, and expenses (including reasonable attorneys’ fees and litigation costs) arising out of or relating to:

• (a) your access to or use of the Site or any Service;
• (b) your breach or alleged breach of these Terms or any policy or guideline incorporated into these Terms;
• (c) any information you submit to Shed, the Provider Group, or any pharmacy partner, including any information that is false, misleading, incomplete, or that omits a material fact;
• (d) your use, misuse, or sharing of any medication, device, supplement, or other product obtained through the Site, including any use that is inconsistent with the directions of your Provider;
• (e) your violation of any applicable law, rule, or regulation, or your violation of any right of any other person or entity;
• (f) any content, communications, or material you post, transmit, or otherwise make available through the Site; and
• (g) your negligence, willful misconduct, or fraud.

Shed reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify Shed. You will cooperate with Shed in the defense of any claim subject to this Section. You will not settle any matter without Shed’s prior written consent. This Section does not require you to indemnify any Shed Party for that Shed Party’s own gross negligence, willful misconduct, or fraud, or for any liability that cannot lawfully be allocated to you under applicable law.

26. Force Majeure

Neither Shed nor you will be liable for any failure or delay in performing any obligation under these Terms (other than an obligation to make a payment of money) to the extent that the failure or delay is caused by an event beyond that party’s reasonable control, including acts of God; natural disasters; fire; flood; earthquake; epidemic, pandemic, or other public-health emergency; war, terrorism, civil unrest, or military action; labor disputes; failures or disruptions of telecommunications, internet, payment-processing, or cloud-computing services; supply-chain disruptions affecting compounded or brand-name medications, active pharmaceutical ingredients, raw materials, or shipping; pharmacy or laboratory outages; recalls, market withdrawals, or other regulatory actions affecting any medication; orders, restrictions, or other actions of any governmental, regulatory, or judicial authority; or any other cause that could not reasonably have been anticipated or avoided (each, a “Force Majeure Event”).

If a Force Majeure Event delays or prevents Shed’s performance, Shed will use commercially reasonable efforts to mitigate the effect on your access to the Service and to resume performance as promptly as reasonably practicable. If a Force Majeure Event continues for more than sixty (60) consecutive days, either party may terminate the affected program or subscription without further liability except as to fees already accrued and Shed-initiated refunds to which you are otherwise entitled.

27. Governing Law; Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND SHED TO RESOLVE DISPUTES ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION, WAIVES YOUR RIGHT TO A TRIAL BY JURY, AND WAIVES YOUR RIGHT TO PARTICIPATE IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. SECTION 26.7 BELOW EXPLAINS HOW YOU MAY OPT OUT OF ARBITRATION WITHIN THIRTY (30) DAYS OF FIRST ACCEPTING THESE TERMS.

27.1 Governing Law

These Terms, and any dispute arising out of or relating to these Terms, the Site, or any goods or services made available through the Site, are governed by the laws of the State of Utah, without regard to its conflict-of-laws principles. Federal law, including the Federal Arbitration Act (9 U.S.C. § 1 et seq.) (the “FAA”), governs the interpretation and enforcement of the arbitration provisions in this Section.

27.2 Informal Resolution

Before initiating any arbitration or court proceeding, you and Shed agree to attempt in good faith to resolve any dispute informally. You must first send a written notice of dispute to Shed at support@tryshed.com and to the address in Section 42 (Contact Details), describing the nature and basis of the claim and the specific relief sought. Shed will send any notice of dispute to the email address then on file for your account. The parties will negotiate in good faith for at least thirty (30) days following receipt of the notice. If the dispute is not resolved within sixty (60) days following receipt of the notice, either party may commence arbitration in accordance with this Section. The statute of limitations applicable to a claim is tolled during this informal-resolution period.

27.3 Binding Arbitration

Except as expressly provided in Sections 27.7, 27.8, and 27.9, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any goods or services made available through the Site, including the formation, interpretation, breach, termination, validity, or enforceability of these Terms or this arbitration agreement (a “Dispute”), will be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect (the “AAA Rules”), as modified by this Section. The AAA Rules are available at www.adr.org. The arbitrator, not any federal, state, or local court or agency, has exclusive authority to resolve any Dispute, including any claim that all or any part of these Terms is void or voidable.

27.4 Arbitration Procedure

• Location: The arbitration will be conducted by telephone or videoconference unless the arbitrator orders otherwise. Any in-person hearing will be held in Salt Lake County, Utah, or in the U.S. county of your residence, at your election.
• Arbitrator: A single arbitrator will be selected in accordance with the AAA Rules. The arbitrator must be a retired judge or attorney experienced in consumer-protection and healthcare-services law.
• Fees: The allocation of arbitration fees is governed by the AAA Rules, except that Shed will pay all AAA filing, administration, and arbitrator fees that exceed the amount you would have paid to file the same claim in a court of competent jurisdiction, unless the arbitrator finds the claim frivolous or brought for an improper purpose.
• Discovery: Discovery will be limited as set forth in the AAA Rules and as the arbitrator deems necessary to a fair resolution.
• Authority and Award: The arbitrator may award any individual relief that a court of competent jurisdiction could award under applicable law, but only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. The arbitrator’s award is final and binding on the parties and may be entered as a judgment in any court of competent jurisdiction.
• Confidentiality: The existence and content of the arbitration proceeding will be kept confidential by the parties and the arbitrator, except to the extent necessary to enforce or challenge the award, to comply with applicable law, or to pursue legal rights.

27.5 Class Action and Jury Trial Waiver

YOU AND SHED EACH AGREE THAT ANY DISPUTE WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, MASS, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN THE CLAIMS OF ANY OTHER PERSON, MAY NOT PRESIDE OVER ANY CLASS OR REPRESENTATIVE PROCEEDING, AND MAY AWARD RELIEF ONLY ON AN INDIVIDUAL BASIS. YOU AND SHED EACH WAIVE ANY RIGHT TO A TRIAL BY JURY.

If any portion of this class-action and jury-trial waiver is found to be unenforceable as to a particular claim or particular request for relief, that claim or request will be severed from arbitration and brought in a court of competent jurisdiction in Salt Lake County, Utah, but all other claims will remain in arbitration.

27.6 Mass Arbitration Protocol

If twenty-five (25) or more individuals submit, or threaten to submit, demands for arbitration raising substantially similar claims against Shed within a sixty (60) day period (collectively, a “Mass Filing”), the following procedures will apply in addition to the AAA Rules:

• (a) Each claimant’s counsel must certify in writing that counsel (i) has conducted a reasonable pre-filing inquiry into the facts underlying each individual claim, (ii) is authorized to represent and has met or conferred with each individual claimant, and (iii) has confirmed that each claimant intends to pursue the claim on an individual basis. Demands that do not include this certification will not be deemed validly filed.
• (b) The parties will select a bellwether process: the parties will each select up to ten (10) demands to proceed as bellwether arbitrations (twenty (20) total), with the remaining demands stayed pending the bellwether outcomes. AAA filing and administration fees are due only for the bellwether demands during this stay.
• (c) After the bellwether arbitrations conclude, the parties will participate in a global mediation administered by a mutually agreed mediator. If the dispute is not resolved at mediation, the remaining demands will proceed under the AAA Rules in batches of up to fifty (50) at a time.
• (d) The statute of limitations is tolled for all claimants subject to a Mass Filing during the bellwether and mediation phases.

The arbitrator selected in any bellwether proceeding has authority to decide any dispute concerning the application or interpretation of this Mass Arbitration Protocol.

27.7 Right to Opt Out

You may opt out of this arbitration agreement, the class-action waiver, and the jury-trial waiver by sending written notice of your decision to opt out to Shed at support@tryshed.com within thirty (30) days after the date you first accept these Terms or this amended Section, whichever is later. Your notice must include your full name, the email address associated with your account, your postal mailing address, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other portion of these Terms. If you opt out, both you and Shed will be deemed to have agreed that any Dispute will be resolved in the state or federal courts located in Salt Lake County, Utah, under Section 27.1, and that the jury-trial waiver and class-action waiver do not apply.

27.8 Small-Claims Court Carve-Out

Either party may bring an individual action in a small-claims court of competent jurisdiction, in lieu of arbitration, for any Dispute that qualifies for relief in that court.

27.9 Intellectual Property and Injunctive Relief Carve-Out

Either party may bring an action in a court of competent jurisdiction in Salt Lake County, Utah seeking injunctive or other equitable relief to prevent the actual or threatened infringement, misappropriation, or violation of that party’s intellectual-property rights, confidential information, or trade secrets, or to enforce the class-action or jury-trial waiver.

27.10 Severability of Arbitration Provisions

If any provision of this arbitration agreement is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect, except that if the class-action waiver is held unenforceable with respect to any claim seeking public injunctive relief, that claim (and only that claim) will be severed and brought in a court of competent jurisdiction in Salt Lake County, Utah.

27.11 Survival

This Section survives any termination of these Terms or your account.

28. Modification of Terms

Shed may amend these Terms from time to time to reflect changes in law, in the Service, or in Shed’s business practices. Shed will provide notice of any amendment by posting the amended Terms on the Site with a revised “Effective Date” and, for material amendments, by additional notice to the email address then on file for your account.

Non-material amendments are effective upon posting; your continued use of the Site or the Service after posting constitutes acceptance of the amended Terms. Material amendments are effective no earlier than thirty (30) days after notice; before a material amendment takes effect, you have the right to terminate your account or subscription without further obligation other than payment for Service already received. Where required by applicable law (including California’s Automatic Renewal Law), Shed will provide additional or longer notice and will obtain affirmative consent to any material change to recurring-charge or auto-renewal terms.

Amendments do not apply retroactively to any Dispute (as defined in the Governing Law; Arbitration; Class Action Waiver section) of which Shed has actual notice before the effective date of the amendment.

29. Assignment

You may not assign, transfer, sublicense, or delegate these Terms or any of your rights or obligations under these Terms, by operation of law or otherwise, without Shed’s prior written consent. Any attempted assignment, transfer, sublicense, or delegation without such consent is null and void. Shed may freely assign, transfer, or delegate these Terms and any of its rights and obligations, in whole or in part, without your consent or notice, including in connection with a merger, acquisition, corporate reorganization, financing, or sale of all or substantially all of its assets. Subject to the foregoing, these Terms bind and inure to the benefit of the parties and their respective permitted successors and assigns.

30. Notice

Any notice you give to Shed under these Terms must be in writing and sent to support@tryshed.com (with a copy, for legal notices, to Shed Holdings, LLC, 10813 S River Front Pkwy, Ste 550, South Jordan, UT 84095, Attn: Legal). Any notice Shed gives to you under these Terms may be sent by email to the address then on file for your account, by message in the Patient Portal, or by posting notice on the Site, and will be deemed effective upon transmission or posting. You are responsible for keeping the email address and contact information on file for your account current.

31. Entire Agreement

These Terms, together with the Privacy Policy, the Notice of Privacy Practices, any supplemental program terms incorporated by reference, and any order confirmation issued at the time of purchase, constitute the entire agreement between you and Shed with respect to the Site, the Service, and the goods made available through the Site, and supersede all prior or contemporaneous understandings, communications, and agreements (whether oral or written) between you and Shed on those subjects. You acknowledge that you have not relied on any statement, representation, assurance, or warranty made or given by any person, whether or not employed by Shed, that is not set forth in these Terms or the documents incorporated by reference.

32. Survival

The provisions of these Terms that by their nature should survive termination of your account, cancellation of any subscription, or expiration of these Terms will survive, including the provisions addressing intellectual property; accrued payment obligations and true-up amounts; disclaimers of warranties; limitation of liability; indemnification; recording of communications; governing law; arbitration and class action waiver; entire agreement; severability; the Privacy Policy and HIPAA Notice; and any other provision that expressly or by its nature is intended to survive.

33. Government Access and Legal Process

Shed may access, preserve, and disclose your account information and any other information about you, including content of communications, if Shed determines in good faith that such access, preservation, or disclosure is reasonably necessary to: (a) comply with applicable law, regulation, legal process (including subpoenas, court orders, search warrants, and other lawful requests), or governmental investigation; (b) enforce these Terms, including investigation of potential violations; (c) detect, prevent, or otherwise address fraud, security, or technical issues; or (d) protect the rights, property, or safety of Shed, the Provider Group, any pharmacy partner, you, or any other person. Where permitted by law, Shed will use reasonable efforts to notify you of compulsory legal process directed to your account information before disclosure.

34. Export Controls and Sanctions

You represent and warrant that you (a) are not located in, under the control of, or a national or resident of any country or region that is subject to comprehensive U.S. trade sanctions or other U.S. embargoes; (b) are not identified on any U.S. government restricted-party list, including the U.S. Department of Treasury’s Office of Foreign Assets Control (OFAC) Specially Designated Nationals and Blocked Persons List; and (c) will not use the Site or the Service in violation of any applicable U.S. or non-U.S. export control, sanctions, or anti-corruption laws.

35. Additional Program Terms

Specific programs, promotions, beta or pilot features, and third-party-funded benefits may be governed by supplemental terms presented to you at the time of enrollment or use (“Supplemental Terms”). Supplemental Terms are incorporated into these Terms by this reference. In the event of any conflict between these Terms and any Supplemental Terms with respect to a specific program, the Supplemental Terms control with respect to that program only.

36. Digital Millennium Copyright Act

Shed respects the intellectual-property rights of others and expects users of the Site to do the same. If you believe in good faith that material accessible on the Site infringes a copyright you own or control, you may submit a written notice of claimed infringement to Shed’s designated copyright agent containing the elements required by 17 U.S.C. § 512(c)(3), including: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material that is claimed to be infringing and where it is located on the Site; (d) your contact information; (e) a statement that you have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner.

Notices may be sent to Shed’s designated copyright agent at support@tryshed.com (subject line: “DMCA Notice”) or by postal mail to Shed Holdings, LLC, Attn: DMCA Agent, 10813 S River Front Pkwy, Ste 550, South Jordan, UT 84095. Counter-notices may be submitted under 17 U.S.C. § 512(g)(3) to the same address. Shed may terminate the accounts of users who are determined to be repeat infringers.

37. Prescription Filling, Availability, and Professional Services:

PLEASE BE ADVISED.

All prescriptions are issued solely at the discretion of independent, licensed healthcare Providers after appropriate clinical evaluation. Shed does not prescribe, dispense, or sell medications.

Medications, including brand-name drugs such as Wegovy® and Zepbound®, may be purchased directly by Members through third-party pharmacies, including LillyDirect or NovoCare, after Provider approval.

Shed’s role is limited to facilitating access to Providers and coordinating communication between Members, Providers, and pharmacies. Shed does not receive compensation from pharmacies based on prescription volume or medication sales.

Due to availability or supply chain-related conditions which may not be foreseeable or predictable, Shed’s network of pharmacy partners may not be able to procure and provide to you brand-name medications. In that event, Shed will work with you to explore other fulfillment options, if available.

You agree and understand that your prescription(s) may be filled by and transferred between any of Shed’s pharmacy partners and you agree that your Provider and/or Shed may take these actions on your behalf. Shed does not control or interfere with any professional service provided by its pharmacy partners, and each is solely responsible for their provision of professional services rendered to you.

Likewise, Shed makes no representations or guarantees regarding any medication or other product’s place of origin. Medications and other products may be shipped to you directly from sources other than within the United States, including without limitation the United Kingdom, Canada, and other locations.

Medication availability is subject to clinical approval, pharmacy inventory, supply chain constraints, and regulatory requirements. Shed does not guarantee that any medication—including GLP-1 medications—will be available, and Shed does not influence the Provider Group’s decision to initiate, continue, or discontinue any medication.

By accepting this Agreement, you acknowledge and agree that any services you receive from Shed’s pharmacy partners and your healthcare Providers through the Site or otherwise are also subject to this Agreement, and that Shed’s affiliates in providing Services to you–including without limitation its affiliated pharmacies, healthcare providers, labs, shipping companies, and others–are third-party beneficiaries of this Agreement.

38. Pharmacy Partners

Strive Compounding Pharmacy:
1275 E Baseline Rd #104
Gilbert, AZ 85233

Promise Pharmacy:
31818 US 19 S
Palm Harbor, FL 34684

DCA Pharmacy
233 Bedford Way
Franklin, TN 37064

39. Severability:

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under any applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal, and the rest of these Terms and Conditions will still be considered valid.

40. Corporate Practice of Medicine Compliance (California and Other States)

Shed provides administrative, technology, and membership services only and does not provide medical care, diagnosis, or treatment. All professional medical services are provided by independent, physician-owned or licensed entities with whom Shed contracts to provide administrative support.

Shed does not control or interfere with any Provider’s medical judgment, and no portion of the membership fee paid to Shed constitutes payment for medical services.

41. California Residents

If you are a California resident, the following supplemental provisions apply in addition to the other provisions of these Terms.

41.1 Confidentiality of Medical Information Act

California’s Confidentiality of Medical Information Act (Civil Code § 56 et seq.) (the “CMIA”) requires a Provider to obtain a patient’s explicit authorization before electronically disclosing medical information. By accepting these Terms and authorizing electronic communications (including SMS communications under Section 6 (Communication via SMS or Similar Messaging Technologies)), you provide that authorization for the purposes of the CMIA, subject to your right to withdraw that authorization at any time prospectively.

41.2 California Consumer Privacy Act

Your rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (the “CCPA”), and the mechanics for exercising those rights, are described in the Privacy Policy. Personal information collected by the Provider Group in connection with the provision of healthcare services is not subject to the CCPA, but is protected under HIPAA and the CMIA.

41.3 Automatic Renewal Law

Shed’s subscription and renewal terms are designed to comply with California’s Automatic Renewal Law (Business and Professions Code § 17600 et seq.) (the “ARL”), including the cancellation, notification, and consent requirements specifically referenced in the Multi-Month Subscriptions and Care Membership Plans sections of these Terms.

41.4 Shine the Light

California Civil Code § 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for direct-marketing purposes. To make such a request, please contact us at support@tryshed.com.

41.5 Complaint Resolution

California Civil Code § 1789.3 requires us to provide the following notice: the provider of this Service is Shed Holdings, LLC, 10813 S River Front Pkwy, Ste 550, South Jordan, UT 84095. You may file a complaint regarding the Service or seek information about the cost of the Service by contacting us in writing at the address above or by email at support@tryshed.com. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Boulevard, Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

42. Contact Details:

Please contact us if you have any questions or concerns. Our contact details are as follows:

Email:
support@tryshed.com

Address:
10813 S River Front Pkwy, Ste 550
South Jordan, UT 84095

Effective Date: June 10, 2026

These terms and conditions (the “Terms and Conditions”) govern the use of  (the “Site”) as well as all goods and services sold or otherwise facilitated via the Site. This Site is owned and operated by Shed Holdings, LLC (“Shed”). This Site is a telehealth and communications website. Shed is not a medical group, does not practice medicine, and does not provide medical advice, diagnosis, or treatment.

All telehealth, clinical evaluations, prescriptions, treatment plans, follow-up schedules, and all other medical services available through the Site are provided exclusively by independent, physician-owned or licensed professional entities (“Provider Group”) and their affiliated licensed healthcare providers (“Providers”).

Decisions regarding medical appropriateness, prescribing, modality of care (synchronous or asynchronous), eligibility for treatment, and follow-up cadence rest solely with the Provider Group and its Providers, not Shed.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

1. State-Specific Telehealth and Asynchronous Care Compliance

Availability of asynchronous (non-video) medical evaluation varies by state law. Determinations regarding whether asynchronous care is legally permitted or clinically appropriate are made solely by the Provider Group. Shed does not determine clinical modality, and may disable asynchronous functionality at the direction of the Provider Group.

2. Telehealth Informed Consent

2.1 Nature of Telehealth Services

By using the Site to seek or receive medical evaluation, prescriptions, or follow-up care, you acknowledge and agree that you are receiving those services via telehealth. Telehealth involves the use of electronic communications (including secure messaging, audio, video, and asynchronous data exchange) to enable a Provider to evaluate, diagnose, and treat you remotely. Because no in-person physical examination is performed through the Site, certain conditions may not be diagnosable through telehealth, and your Provider may determine that in-person care is medically necessary.

2.2 No Emergency Services

THE SITE AND THE SERVICE ARE NOT INTENDED FOR EMERGENCIES. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, A LIFE-THREATENING CONDITION, OR A MENTAL-HEALTH CRISIS, CALL 911 IMMEDIATELY OR PROCEED TO THE NEAREST EMERGENCY ROOM. IF YOU OR SOMEONE YOU KNOW IS IN CRISIS, CALL OR TEXT 988 (THE SUICIDE AND CRISIS LIFELINE). NEITHER SHED NOR THE PROVIDER GROUP PROVIDES EMERGENCY MEDICAL SERVICES OR REAL-TIME CRISIS RESPONSE THROUGH THE SITE.

2.3 Provider Licensure

Providers furnish telehealth services only in states in which they hold an active, unrestricted license to practice. The availability of any particular Provider, medication, modality (synchronous or asynchronous), or service depends on the state in which you are physically located at the time of the visit and on applicable state and federal law, including state pharmacy and controlled-substance laws. You agree to inform Shed and the Provider Group promptly if you relocate or are physically located in a different state at the time of any visit.

2.4 Benefits, Limitations, and Risks of Telehealth

Telehealth offers convenient access to licensed Providers and may reduce the time and travel associated with in-person care. Telehealth also carries limitations and risks, including: (a) the Provider may not have all of the information that would be available from an in-person examination; (b) audio, video, or data transmission could be interrupted or distorted by technological failures; (c) electronic communications could, despite reasonable safeguards, be intercepted, breached, or accessed by unauthorized persons; and (d) follow-up or in-person care may still be required. You acknowledge and accept these limitations and risks.

2.5 Documentation and Records

Telehealth encounters are documented in the Provider Group’s medical records system. You may request a copy of, or seek to amend, your medical records in accordance with the Notice of Privacy Practices and applicable law.

2.6 Right to Withhold or Withdraw Consent

Your participation in telehealth is voluntary. You may withhold or withdraw your consent to telehealth at any time without affecting your right to seek care from a different Provider in person, except that withdrawal of consent will end your ability to receive telehealth services through the Site prospectively.

3. Intellectual Property

All content published and made available on our Site is the property of Shed and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

4. Age Restrictions

The minimum age to use our Site is 18 years old. By using this Site, users agree and represent that they are over 18 years old. We do not assume any legal responsibility for false statements about age.

5. Acceptable Use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

• Harass or mistreat other users of our Site;
• Violate the rights of other users of our Site;
• Violate the intellectual property rights or the Site owners or any third party to the Site;
• Hack into the account of another user of the Site;
• Act in any way that could be considered fraudulent; or
• Post any material that may be deemed inappropriate or offensive.
• If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend, or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

6. Communication via SMS or Similar Messaging Technologies

6.1 Your Consent to SMS PHI Communications:

By using our services, you expressly consent to receive communications containing your Personal Health Information (“PHI”) via standard SMS text messaging or similar unencrypted messaging technologies (e.g., MMS), including but not limited to appointment reminders, prescription details, test results, or other health-related information.

6.2 Safeguards and Risk Acknowledgment:

We take reasonable administrative, technical, and physical precautions—and thoroughly vet our internal systems and those of our service providers—to protect your PHI and maintain compliance with applicable health and privacy laws, including the Health Insurance Portability and Accountability Act ("HIPAA") and similar state laws.

Nevertheless, standard SMS and similar technologies:

• May not be fully encrypted end-to-end during transmission or storage;
• May leave message copies on your device, your carrier’s systems, or intermediate networks;
• Can be accessed by individual(s) with access to your device or phone account;
• May be intercepted or otherwise compromised.

6.3 Regulatory Compliance and Alternatives:

Under HIPAA, you have the right to request confidential communications via alternative, more secure methods, such as your encrypted patient portal. If such a request is reasonable, we will accommodate it—but first, you must acknowledge these risks and affirm your continued consent to SMS-based PHI communication.

6.4 State-Specific Privacy Considerations:

California: Under the Confidentiality of Medical Information Act (CMIA), a Provider must obtain explicit patient consent before electronically disclosing medical information—this clause serves as that consent.

6.5 Opt-Out / Revocation of Consent:

You may withdraw your consent to receive PHI via SMS at any time by notifying us through the secure messaging portal or by contacting our support team. Your request will be honored prospectively—but communications already sent via SMS prior to your revocation remain authorized.

6.6 Documentation:

Your continued use of our services after receiving this disclosure constitutes consent, which we will document and retain as required by HIPAA.

6.7 Marketing SMS and Text Messaging Consent

Where you affirmatively opt in (separately from any consent given for transactional or PHI communications under this Section), you authorize Shed and its service providers to send recurring marketing and promotional text messages to the mobile number you provide, including messages sent using an automatic telephone dialing system or artificial or prerecorded voice.

Your consent to receive marketing text messages is not a condition of purchase or of receiving any Shed product or Service. You may opt out of marketing messages at any time by replying STOP to any marketing message. For help, reply HELP.

Message frequency varies. Message and data rates may apply, depending on your mobile carrier and plan. Shed is not responsible for any such carrier charges. Shed and its service providers may also place marketing telephone calls to you, including calls using an automatic telephone dialing system or artificial or prerecorded voice, where you have provided express written consent as described in this Section.

7. Recording of Communications

You acknowledge and consent that Shed and its service providers may record, monitor, transcribe, and retain calls, telehealth visits, video sessions, and other communications between you and Shed, the Provider Group, your Shed Health Coach, or any pharmacy partner, for purposes including quality assurance, training, regulatory compliance, fraud prevention, dispute resolution, and clinical documentation. Where required by applicable state law (including California, Florida, Illinois, Massachusetts, Montana, New Hampshire, Pennsylvania, and Washington), this Section serves as your express consent to the recording of any such communication. If you do not consent to recording, do not use audio, video, or telephone-based Services.

Recordings and transcripts are stored in accordance with the Privacy Policy and, where they constitute protected health information, the Notice of Privacy Practices.

8. Accounts

When you create an account on our Site, you agree to the following:

You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and all personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes. We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

9. Sale of Services

These Terms and Conditions govern the sale of services and goods available on our Site. The following services and products are or may be made available on or facilitated by our Site:

• Telehealth Services
• Weight-Loss Solutions
• Longevity Solutions
• Hair-Loss Solutions
• Hormone Replacement
• TherapyLab Testing
• Dermatology Solutions
• Sex Health Solutions
• Nutritional Supplements
• Health Coaching
• Miscellaneous Goods

The services and goods will be paid for in full when they are ordered.

These Terms and Conditions apply to all the services and goods that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services and goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images, and we cannot guarantee the accuracy of all services and goods we provide. You agree to purchase services and goods from our Site at your own risk.

We reserve the right to modify, reject, or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid unless you have already received the service or product you ordered. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

10. Financial Agreement

Payments made to Shed are for administrative, technology, and membership services that provide access to the Shed Platform and related non-clinical resources. All professional medical services are provided by independent, licensed healthcare providers.

Shed does not receive or retain any portion of fees paid for medical or pharmacy services. Where permitted by law, payments for professional services may be collected by an independent medical group or its designated billing agent, not by Shed.

Payment of all fees is expected at the time of service or order via the payment method on file. You hereby authorize payment directly to Shed for all services rendered and goods purchased where applicable.

Payments can be made via credit/debit card and are due at the time of purchase. Credit/debit card payments can be made directly within the Shed Portal.

You hereby warrant and agree that you understand that all Medication Programs with Shed are subscription-based programs that renew automatically. Billing may occur either every twenty-eight (28) days or on a monthly basis, depending on your specific program. Subscriptions are only eligible for cancellation after two months or at the close of your renewal cycles, whichever is longer.

You may cancel your Subscription up to seventy-two (72) hours before your next billing cycle begins. Cancellations will take effect at the end of the current Subscription period, and only future charges will be canceled.

To cancel your subscription, you may do so through your Patient Portal once you have met your two-month commitment. Simply log into your Patient Portal, navigate to “My Treatments,” and select “Manage Subscription.”

You are responsible for all Subscription Fees (plus any applicable taxes and other charges) for the current Subscription period. If you cancel, you will retain access to the Services until the end of your Subscription period.

You agree and acknowledge that a prescription for any particular medication is not guaranteed and is subject to the independent medical judgment of your prescribing Provider during your consultation.

You agree that Shed reserves the right to stop, pause, or cancel a treatment plan, program, or other service for an individual at any time. If you default on your account, you agree that you will be subject to finance and/or legal fees in addition to the total account balance.

You expressly acknowledge and agree to the above financial and cancellation policies. In the case of default payment, you are responsible for full payment of the balance, interest accrued, and any collection costs and legal fees incurred to collect on this account. You understand that insurance may not be accepted by Shed for its services. By utilizing the Site, including the ordering and/or purchasing of services or goods, you acknowledge that you have read, understand, and accept the information and conditions specified in this agreement.

11. Subscriptions

Certain Shed programs operate on a monthly subscription basis. Such subscriptions may include:    

• Access to prescribed medication (subject to Provider evaluation and approval)    
• Access to scheduling visits with independent licensed healthcare providers, as medically appropriate and determined solely by the Provider Group.
• Access to text-based health coaching and community resources.
• Access to LillyCare and NovoDirect for brand-name medications (e.g, Wegovy® and Zepbound® in connection with Provider approval).
• One (1) fifteen-minute (15-minute) virtual coaching appointment per month.
• PLEASE BE ADVISED:
• The membership fee is separate from the cost of medication.
• Shed does not dispense or sell medication directly.
• Members are responsible for purchasing approved prescriptions directly through LillyDirect or NovoCare.
• Membership fees are non-refundable once a patient has been approved for treatment.
• If you are not approved for treatment by a licensed Provider, your membership fee will be refunded.
• Any clinical requirements described in connection with a membership program—such as follow-up visits, clinical check-ins, or medication monitoring—represent requirements set by the Provider Group and not by Shed.

11.1 Commitment Period:

All programs require a minimum commitment of two (2) full months. Early cancellation within this period does not release you from payment obligations and will not result in a refund or credit.

11.2 Billing and Auto-Renewal:

Your subscription will automatically renew each month on your original billing date. Your payment method on file will be charged unless you cancel your subscription in accordance with the cancellation policy below.

11.3 Cancellation Policy:

You must cancel your subscription at least seventy-two (72) hours before your next billing date to avoid being charged for the upcoming month. Cancellations submitted less than 72 hours before your billing date will apply to the following month.

11.4 Refund Policy:

All subscription fees are non-refundable once charged, including but not limited to situations where:

• You fail to complete required follow-up appointments or refill request forms    
• You do not utilize the text-based coaching services or Provider visits    
• You cancel after the 72-hour cancellation window    
• You attempt to cancel before fulfilling the two-month minimum commitment

Failure to engage with program requirements or services does not constitute grounds for a refund.

If medication is not shipped due to your failure to complete necessary actions (e.g., submitting a refill request form, attending a required visit), that month remains ineligible for a refund. However, at Shed’s discretion, you may be eligible for a one-time credit toward a future month’s shipment once required actions are completed and your subscription remains active.

All credits must be used within 60 days and cannot be exchanged for cash or transferred to another account. Credits do not hold any cash value.

11.5 Modifications and Termination:

Shed reserves the right to modify or discontinue its services or these terms at any time, with reasonable notice as required by applicable law.

11.6 Eligibility and Compliance:

By subscribing, you confirm that you are at least 18 years of age and located in a U.S. state where Shed services are available. You agree to comply with all applicable federal, state, and local laws in connection with your use of the services.

12. Program Change:

Billing

By submitting a program change request, you agree to be charged for the new program at the time of submission.

12.1 Temporary Pause During Change:

When a program change is submitted, your subscription will be placed on a temporary pause for up to 21 days. If you do not meet with your Provider during this time, your original subscription will resume.

12.2 Refill and Order Processing:

If you have a refill in progress at the time of your program change, the change will apply to your next order. Please note that Shed is unable to cancel or modify any orders that are already processing or preparing for shipment.

12.3 Cancellation and Pause Restrictions During Change:

Once you submit a program change request, you will not be able to cancel or pause your subscription until the program change process has been completed.

13. Multi-Month Subscriptions

13.1 Minimum Term and Billing

By purchasing a multi-month subscription, you agree to a minimum commitment of two (2) full billing months (the “Minimum Term”). At checkout, you may select one of two payment options for your multi-month subscription: (i) a single payment of the full multi-month program fee at the time of purchase, or (ii) installment billing in which the multi-month program fee is divided into installments charged at the cadence selected at checkout (including, where offered, installments billed every two (2) months over the term of your subscription). Your selected payment option, including the timing and amount of each installment, is presented to you at checkout and reflected in your billing confirmation. After the Minimum Term expires, your subscription will automatically convert to and renew on a monthly or 28-day basis at the then-current standard rate (currently $199 per month for Compounded Semaglutide and $299 per month for Compounded Tirzepatide), unless you cancel in accordance with the cancellation terms below. We will give you at least thirty (30) days’ notice of any change in that rate, and at least seven (7) days’ notice where required by California law.

13.2 Fulfillment

Medication under 6-month and 12-month subscriptions is fulfilled in shipment cycles of either one (1) or two (2) vials, each vial containing four (4) weeks of medication (one injection per week). Your shipment cycle is determined at the time of your order based on your state of residence and applicable regulations.

Members receiving two-vial shipments will receive eight (8) weeks of supply per shipment, dispatched approximately every eight (8) weeks. Members receiving one-vial shipments will receive four (4) weeks of supply per shipment, dispatched approximately every four (4) weeks.

Under a 6-month subscription, you will receive a total of twenty-four (24) weeks of medication, delivered in either three (3) two-vial shipments or six (6) one-vial shipments depending on your fulfillment cycle. Under a 12-month subscription, you will receive a total of forty-eight (48) weeks of medication, delivered in either six (6) two-vial shipments or twelve (12) one-vial shipments.

Partial fulfillment cycles are not available. Once a shipment has been dispatched, that cycle is considered used in full and is non-refundable, regardless of how much of the supply you have consumed. Applicable federal and state pharmacy laws prohibit the restocking of dispensed prescription medication.

13.3 Cancellation

You may cancel your multi-month subscription at any time after completing the Minimum Term in any of the following ways: (i) by clicking the “Cancel Subscription” link in your Member Portal; (ii) by clicking the cancellation link included in any billing confirmation or shipment preview email from Shed; or (iii) by contacting Shed’s Member Success Team at support@tryshed.com. Cancellation requests must be submitted at least 72 hours before your next scheduled shipment date to take effect for that cycle. Requests submitted within 72 hours of a scheduled shipment will apply to the following cycle. Cancellation is confirmed by email within twenty-four (24) hours. Shed will not require you to complete a retention offer, discount offer, or additional customer-service interaction as a condition of cancellation.

Cancellation ends your access to the program but does not automatically entitle you to a refund. A refund is only issued where unfulfilled cycles remain — meaning cycles for which medication has not yet shipped. If all medication under your subscription has been shipped, no refund will be issued.

13.4 Refund Calculation

Refunds may be issued for the unused portion of a subscription under the following circumstances:

• A licensed Provider determines you are not medically eligible for treatment;
• If you are advised to discontinue by a Provider;
• We are unable to fulfill your prescription due to supply or operational issues.

Refunds will not be issued for lack of results, change of mind, or failure to follow the prescribed treatment plan.

Where a refund is due on cancellation, the amount is calculated as follows: the number of months used is repriced at the applicable month-to-month rate, and the difference between that amount and the total paid is refunded. A “used month” is any month for which medication has shipped. Partial months count as a full used month.

Example:

Member purchases a 6-month semaglutide plan at $179/month ($1,074 paid). Cancels after 4 months with medication shipped for all 4.

Used months repriced: 4 × $199 = $796

Refund: $1,074 − $796 = $278 If medication has shipped for all 6 months: no refund is due.

‍

13.5 Minimum Term — No Refund

No refund will be issued for any cycles within the Minimum Term, except (i) as provided in Section 13.7 (Adverse Reactions), (ii) as provided in Section 13.10 (Shed-Initiated Changes), (iii) as provided in Section 13.12 (Servicemembers), (iv) upon the member’s death or permanent incapacitation, (v) where required by applicable state consumer-protection, cooling-off, or rescission law, or (vi) where an FDA recall, market withdrawal, or other regulatory action prevents fulfillment. You will retain access to the program through the end of your Minimum Term period.

13.6 Program Pause

Members on multi-month subscriptions are eligible for one (1) program pause per subscription term, for a maximum of three (3) weeks. Pause requests must be submitted at least 48 hours before your next scheduled shipment. Pause requests submitted within 48 hours of a scheduled shipment will apply to the following cycle.

A pause suspends your next shipment and extends your subscription term accordingly. It does not reduce, delay, or otherwise affect any payment obligations to a Buy Now, Pay Later provider if you have used such a service to finance your subscription. 13.6.1 Provider-Recommended Pause:

If your licensed Provider recommends a pause in your program for medical reasons, that pause will be approved without restriction and will not count against your standard one-pause allowance.

13.7 Adverse Reactions

If you experience an adverse reaction to your medication and your Provider determines you are unable to continue the program, your subscription will be cancelled immediately. The Minimum Term commitment will not apply. Within five (5) business days of your Provider’s determination, Shed will: (a) refund all amounts you paid for unshipped cycles at the price you paid (not repriced at the month-to-month rate); and (b) as a good-faith measure, refund the greater of fifty percent (50%) of the amount paid for your last shipped cycle or the pro-rata unused portion of that cycle. Applicable federal and state pharmacy laws prohibit the return and restocking of dispensed prescription medication, so shipped medication cannot be returned. Your Provider’s determination of adverse reaction will not be separately contested by Shed for purposes of this Section.

13.8 Medication Changes

A request to change your prescribed medication mid-subscription will be treated as a cancellation of your current plan and enrollment in a new plan. The remaining balance on your current plan will be calculated and applied as a credit toward your new plan.

The following applies to the credit:

• If the credit does not cover the full cost of the new plan, you will be required to pay the difference at the time the new plan is activated.
• If your credit exceeds the cost of the new plan, the surplus will be refunded to your original payment method.
• Credits are non-transferable and have no cash value outside of application toward a Shed program.

If your new medication is not clinically approved by your Provider, your credit will be held for up to eighteen (18) months. Credits not applied within eighteen (18) months will be refunded to your original payment method upon your request.

13.9 Buy Now, Pay Later (BNPL)

If you finance your multi-month subscription using a Buy Now, Pay Later service (such as Affirm, Klarna, or Afterpay), Shed receives the full program amount from the BNPL lender at the time of purchase. Your installment payment obligations are governed by your agreement with the BNPL provider and are not affected by a program pause, cancellation, or dispute with Shed.

Where a refund is due to you from Shed, it will be issued to your BNPL lender, who will apply it to reduce your outstanding balance or return funds to your payment method in accordance with the lender’s policies. Refund processing timelines are subject to the lender’s applicable refund window (Affirm: 120 days; Klarna/Afterpay: 180 days from original transaction). Shed will transmit your refund to your BNPL lender within three (3) business days of confirmed cancellation. Your BNPL lender will then apply the refund to your balance in accordance with its own processing windows, which may take up to the refund windows identified above. Until the refund is posted to your BNPL account, you remain obligated to make installment payments to your BNPL lender under your separate agreement with that lender. If you believe your BNPL lender is delayed beyond its stated window, please contact support@tryshed.com and we will assist in escalating the refund with your BNPL lender.

13.10 Shed-Initiated Changes

If Shed Holdings initiates a commercial or operational change (including formulary changes or supply disruption), or your Provider (acting through the affiliated Provider Group) initiates a change to your program — including due to clinical ineligibility identified after enrollment — you will be made whole on all unfulfilled cycles at the price you paid. The month-to-month repricing formula and Minimum Term restriction do not apply to changes initiated under this Section 13.10 or, for the avoidance of doubt, to refunds due under Section 13.7 (Adverse Reactions).

13.11 Member Agreements

By purchasing a multi-month subscription, you confirm that you have read, understood, and agree to these Multi-Month Subscription Terms in addition to Shed’s general Terms and Conditions. All applicable agreements are presented and must be accepted at the point of enrollment. At the point of enrollment, you will also be asked to separately affirm your consent to (a) the automatic renewal terms and cadence described in Section 1, (b) the recurring charge amount (or the formula used to calculate it), and (c) the cancellation mechanism described in Section 3. Your affirmative consent to these items is recorded and retained by Shed as required by applicable automatic-renewal laws.

13.12 Servicemembers

If you are a member of the U.S. Armed Forces and either enter military service after enrolling in a multi-month subscription, or receive orders for a permanent change of station or deployment outside the continental United States for ninety (90) days or more, you may terminate your subscription without penalty in accordance with the Servicemembers Civil Relief Act (50 U.S.C. § 3955). A full refund of unshipped cycles will be issued at the price you paid. Please provide a copy of your military orders to support@tryshed.com.

13.13 Cancellation for California Residents

In accordance with California’s Automatic Renewal Law (ARL), members who are residents of California may cancel their multi-month subscription at any time after completing the Minimum Term through an easily accessible and immediate online mechanism.

13.13.1 Cancellation Method:

You may cancel your subscription by clicking the “Cancel Subscription” link in your Member Portal or by clicking the cancellation link included in any billing confirmation or shipment preview email from Shed.

13.13.2 No Hindrance:

Shed will not require you to complete a retention offer, discount offer, or additional customer-service interaction as a condition of cancellation.

13.13.3 Timing:

Cancellation requests must be submitted at least 72 hours before your next scheduled shipment date to take effect for that cycle.

14. Care Membership Plans

This Section governs Shed Care Membership Plans, which provide access to Provider visits, unlimited health-coaching and triage messaging, portal content, and member pricing on Shed nutritional supplements (collectively, the “Service”). Care Membership Plans are separate from the Multi-Month Subscriptions described above, which govern compounded medication fulfillment. Members may enroll in Care Membership Plans with or without an accompanying medication subscription.

14.1 Plans

Shed offers the following Care Membership Plan options for Service:

• 6-Month Care Membership: $[X] billed every two (2) months for a six (6) month committed term. Each payment covers the upcoming two-month Service period.
• 12-Month Care Membership: $[X] billed every two (2) months for a twelve (12) month committed term. Each payment covers the upcoming two-month Service period.

14.2 Promotional Rate

The Care Membership rate reflects a promotional discount off Shed’s standard month-to-month rate of $[Y] per month (the “Standard Rate”). The promotional Care Membership rate is available only if you complete your full committed term. If you cancel, terminate, fail to make a scheduled payment, or otherwise stop paying before your committed term ends (an “Early Termination”), the promotional rate is forfeited.

14.3 Not Credit; No Finance Charge

Each Care Membership payment is for the upcoming two-month Service period to which it is allocated. Your Care Membership is not a loan, financing arrangement, extension of credit, or retail installment sale, and is not subject to the federal Truth in Lending Act or comparable state consumer-credit statutes. No interest or finance charge is assessed.

14.4 Payment Authorization

You authorize Shed to charge the payment method you provided at signup for each scheduled Care Membership payment on the dates shown at checkout. You may update the payment method on file at any time before a scheduled payment date through your Patient Portal. If a scheduled charge is declined or fails, Shed will notify you and may retry the charge. A failed payment that remains uncured for ten (10) days is an Early Termination.

14.5 No Automatic Renewal

Your Care Membership ends at the conclusion of your committed term and does not automatically renew. Shed will email you before your committed term ends with options to renew.

14.6 Early Termination; True-Up to Standard Rate

Upon Early Termination:

• The promotional Care Membership rate is forfeited;
• You agree to pay the Standard Rate for each month (or prorated portion of a month) of Service you received, in lieu of the Care

Membership rate for those months;

• Shed will calculate the True-Up Amount equal to (i) the Standard Rate multiplied by the months of Service received, minus (ii) the total Care Membership payments you have already made;
• The True-Up Amount is immediately due and Shed may charge it to the payment method on file;
• Shed may suspend or terminate further Service immediately upon Early Termination; and
• Any amount that remains unpaid more than fifteen (15) days after Early Termination is delinquent. Shed may, after written notice to you, refer the account to a third-party collection agency and report the delinquency to one or more consumer reporting agencies. You have the right to dispute information we report to consumer reporting agencies by contacting support@tryshed.com or the consumer reporting agency directly under the Fair Credit Reporting Act.

14.7 Cancellation

You may cancel your Care Membership at any time through your Patient Portal (navigate to “My Treatments” and select “Manage Subscription”) or by emailing support@tryshed.com. Cancellation during your committed term is an Early Termination and triggers Section 16.6.

14.8 Communications

By starting a Care Membership, you consent to receive transactional communications about your Care Membership (payment reminders, payment confirmations, declined-payment notices, end-of-term notices, and similar) by email and, if you have provided a mobile number, by SMS, subject to the SMS consent terms above.

14.9 Binding Commitment

You acknowledge that each Care Membership is a binding commitment for the full committed term, that the promotional Care Membership rate is offered in exchange for that commitment, and that the True-Up provisions in Section 16.6 are not a penalty but reflect the loss of the promotional discount conditioned on completion of the committed term.

14.10 Cancellation for California Residents

In accordance with California’s Automatic Renewal Law (ARL), members who are residents of California may cancel their Care Membership at any time through an easily accessible and immediate online mechanism in the Patient Portal. Shed will not require you to complete a retention offer, discount offer, or additional customer-service interaction as a condition of cancellation. Cancellation during your committed term remains subject to Section 16.6.

15. Payments

You agree to pay all fees due for services requested and pursuant to all payment terms presented to you when engaging in transactions. Prices are subject to change at any point at our sole discretion. You will see a prompt for your payment details, such as your credit card information and any promotional codes you may have. By entering your payment information and submitting your request, you authorize us, our affiliates, or our third-party payment processors to charge the amount due, including recurring fees associated with Subscription Services (as defined below).

You understand and agree that you are responsible for all fees due to receive health care services and pharmacy services, including any fees charged by the health care organization(s) or Provider(s) that provide services to you in connection with the Services. Your payments to Shed may include fees charged by health care organization(s) or Provider(s) for health care services and/or pharmacy services, which Shed collects on their behalf. In the event that your credit card expires or Shed, our affiliates, or our third-party payment processors are unable to process your payment, you may receive notice for you to provide an alternative payment method. Neither Shed nor its affiliate Providers, pharmacies, or other service Providers have any obligation to provide any health care services or pharmacy services unless and until full payment has been received or otherwise verified. You are responsible for keeping your payment information (such as credit card number and billing address) accurate and up-to-date at all times.

As described above, certain products or services offered on the Services may be offered on a subscription basis (“Subscription Services”). For Subscription Services, your payment method will be automatically charged at regular intervals as described during the checkout process for the applicable Subscription Services. You may cancel a subscription at any time before the cancellation cutoff date as indicated to you at the time you purchase a Subscription Service. You will also be informed about how you can cancel these Subscription Services.

EXCEPT AS OTHERWISE SET FORTH IN ANY RETURN OR REFUND POLICY PROVIDED TO YOU ON THE SERVICES, YOU ACKNOWLEDGE AND AGREE THAT DUE TO THE NATURE OF THE PRODUCTS AND SERVICES PURCHASABLE THROUGH THE SERVICES ANY APPLICABLE FEES AND OTHER CHARGES ARE NOT REFUNDABLE IN WHOLE OR IN PART. YOU ARE FULLY LIABLE FOR ALL CHARGES TO YOUR ACCOUNT, INCLUDING ANY UNAUTHORIZED CHARGES.

We accept the following payment methods on our Site:

15.1 Payment Cards:

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use, including without limitation credit and debit cards, Flex- and Health Savings Account Cards, and other electronic methods of payment as accepted by us from time to time. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

16. The Shed Promise

16. The Shed Promise

Notice. The Shed Promise replaces the prior “Shed Weight-Loss Guarantee” for Members enrolling on or after the Effective Date of these Terms. Members enrolled before the Effective Date remain governed by the prior guarantee through the end of their then-current guarantee window; see Section 16.5 (Transition; Grandfathering).

16.1 The 120-Day Guarantee

16.1.1 The Promise

If you complete all four Member Commitments described in Section 16.1.3 and, within one hundred twenty (120) days of your Program Start Date, do not (a) lose at least five percent (5%) of your baseline body weight or (b) reach the goal weight recorded at enrollment, Shed will refund the total amount you actually paid to Shed in connection with your program during that 120-day period, as further described in Section 16.1.4.

16.1.2 Eligibility

To be eligible for the 120-Day Guarantee:

• You must be approved for treatment and remain medically eligible as determined solely by the independent Provider Group. Medical exclusions, contraindications, and continued clinical suitability are determined by the Provider Group in accordance with applicable clinical guidelines; Shed does not determine clinical eligibility.

• You must be a first-time user of the eligible medication class. Prior use of the eligible medication class (whether compounded or brand-name) disqualifies you from the 120-Day Guarantee.

• Your baseline body weight and goal weight are recorded at enrollment in consultation with your Provider, are locked at the time of enrollment, and cannot be changed after your Program Start Date for guarantee purposes.

• “Program Start Date” means the date of your first medication shipment under the program.

16.1.3 Member Commitments

To qualify for the 120-Day Guarantee, you must complete each of the following four (4) Member Commitments during the 120-day guarantee period:

• (a) Attend all four (4) monthly coaching appointments with your Shed Health Coach.

• (b) Log at least two (2) weight entries per calendar month (eight (8) total over the 120-day period) in the Shed Member Portal or Pivot.

• (c) Complete at least fifty percent (50%) of daily Pivot check-ins (sixty (60) of 120 days), covering the program metrics specified in your member dashboard.

• (d) Submit all Provider follow-up forms by their due date and remain in good standing with your treatment plan, in each case as confirmed by the Provider Group.

Shed will make all four (4) monthly coaching appointments available for booking during your guarantee period. To the extent Shed fails to make a required coaching appointment available, Commitment (a) is deemed satisfied as to that appointment.

16.1.4 What Is Refundable

• If you qualify for a refund under this Section 16.1, Shed will refund the total amount you actually paid to Shed in connection with your program during the 120-day guarantee period. This includes membership and program service fees, the cost of medication, and any pharmacy or clinical fees that Shed collected on behalf of the Provider Group or any pharmacy. Promotional and discounted amounts are refunded at the amount actually paid, not at list price.

• Consistent with applicable federal and state pharmacy laws, medication that has been shipped is non-refundable and cannot be returned or restocked. You are not required to return any shipped medication as a condition of receiving a refund under this Section.

• Taxes and amounts collected by third parties (such as third-party shipping charges and any independent lab fees not collected by Shed) are refunded only to the extent permitted by the applicable third party.

16.1.5 Claim and Verification

• You may submit a guarantee claim within thirty (30) days after the end of your 120-day guarantee period through your Member Portal or by emailing support@tryshed.com.

• Eligibility is verified primarily from objective system records — Member Portal and Pivot logs of weigh-ins, check-ins, and appointment attendance — together with confirmation of good standing from the Provider Group, and not by member self-attestation alone.

• If your claim is denied, you may request reconsideration by replying to the denial notice with any additional supporting information. Shed will respond to a reconsideration request within fifteen (15) business days.

16.1.6 Provider-Directed Changes

If your Provider pauses, reduces, or discontinues your medication for medical reasons (including any adverse reaction addressed in Section 13.7), you will not lose eligibility for the 120-Day Guarantee for following that guidance. The 120-day guarantee window and the Member Commitments in Section 16.1.3 will be adjusted on a day-for-day basis for the duration of any medically-directed pause. Provider-directed dose reductions that do not pause the program do not adjust the window or the Member Commitments.

16.1.7 Interaction With Multi-Month Subscriptions and BNPL

Where the 120-day guarantee period sits within a Multi-Month Subscription described in Section 11:

• (a) A guarantee refund under this Section 16.1 covers the total amount you actually paid to Shed for the portion of your Multi-Month Subscription attributable to the 120-day guarantee period, calculated in accordance with Section 16.1.4. Shipped medication remains non-refundable as a physical product consistent with Section 13.2, but the amount you paid for that medication is included in the refund.

• (b) The guarantee refund reduces, but does not by itself cancel, your Multi-Month Subscription. After a guarantee refund is issued, the remainder of your Multi-Month Subscription continues unless you separately cancel under Section 13.3, in which case any further refund is calculated under Section 13.4 net of the guarantee refund already paid.

• (c) Where the Multi-Month Subscription was financed through a Buy Now, Pay Later service, the guarantee refund is transmitted to the BNPL lender and applied to your balance in accordance with Section 13.9.

16.2 General

• Shed does not guarantee any specific clinical result. All clinical decisions — including the appropriateness of any medication, dose, titration, continuation, or discontinuation of therapy — rest solely with the Provider Group.

• The Shed Promise is Shed’s administrative commitment with respect to Shed Program Fees only. It is not a promise on behalf of the Provider Group, any pharmacy, or any other independent third party, consistent with Shed’s administrative-services and corporate-practice-of-medicine structure described in Section 40.

• Shed may modify or discontinue the Shed Promise prospectively on notice as required by applicable law, including the California Automatic Renewal Law where applicable. Changes apply only to enrollments and re-enrollments effective on or after the notice date.

16.3 Transition; Grandfathering

• Members enrolling on or after the Effective Date of these Terms are governed by the Shed Promise set forth in this Section 16.

• Members whose programs began before the Effective Date and who were still within their nine (9) month guarantee window under the prior Shed Weight-Loss Guarantee remain governed by that prior guarantee through the end of that window. Shed will make available the option to migrate to the Shed Promise; any such migration requires the Member’s affirmative consent through the Member Portal and is effective prospectively only.

• Members who completed or claimed under the prior guarantee before the Effective Date are not affected by this Section 16.

• Members on Multi-Month Subscriptions that began before the Effective Date remain governed by the guarantee in effect at the time of their initial purchase through the end of their committed term. The Shed Promise applies to any renewal effective on or after the Effective Date.

• In the event of any conflict between this Section 16 and the prior guarantee for a grandfathered Member, the prior guarantee controls until the end of that Member’s grandfathered window.

17. Referral Program

Referral Program. Shed offers a referral program ("Referral Program") through which eligible Members ("Referrers") may earn account credits for referring new patients ("Referred Persons") to Shed's membership and technology services. Participation is subject to these Terms and to any additional program rules Shed makes available. Shed reserves the right to confirm eligibility before issuing any benefit, and to modify, suspend, disable any referral code or link, or discontinue the Referral Program in whole or in part at any time, with or without notice.

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How it works. Each eligible Member is assigned a unique referral link and code, accessible from the "Refer a friend" section of the Shed portal and shareable by copying the link, copying the code, or sending a text message directly from that page. When a Referred Person signs up using a valid referral link or code and completes a qualifying first order, the Referred Person receives 40% off that first order, and the Referrer earns a $100 account credit. A "qualifying first order" is a Referred Person's first paid order for a single-month plan. Referral credits are issued after a confirmation period and are generally expected to be issued within approximately fourteen (14) business days after the Referred Person's order is confirmed.

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Use of referral link or code at checkout. To qualify for any referral benefit, the Referred Person must apply a valid referral link or code at sign-up, before completing the qualifying first order. Referral discounts and credits cannot be applied retroactively. If a Referred Person completes an order without applying a valid referral link or code, no 40% discount will be given to the Referred Person and no $100 credit will be issued to the Referrer in connection with that order, and Shed has no obligation to apply, honor, or reissue a code or credit after the order has been completed.

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How credits are applied. There is no limit on the number of referral credits a Referrer may earn. Each $100 referral credit is applied to the Referrer's account once it is earned and the applicable confirmation period has passed. Referral credits have no cash value, are not redeemable for cash, and are not transferable or refundable.

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Cancellation and forfeiture of unapplied credits. Referral credits have value only as a reduction applied to a Referrer's future paid invoice. If a Referrer cancels, or otherwise no longer maintains an active, paid membership, any referral credit that has not yet been applied to an invoice is forfeited, and Shed has no obligation to issue, pay, or otherwise honor it.

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Eligibility and limits. The Referral Program is open to new patients only. A Referred Person must be a new Shed patient who has not previously held an account with Shed; existing and former Members and patients are not eligible to be referred, and no discount or credit will be issued in connection with such a person. The 40% first-order discount and the $100 referral credit apply only when the Referred Person's qualifying first order is for a single-month plan. If the Referred Person's first order is for a multi-month plan, that order is not a qualifying order: the Referred Person will not receive the 40% discount, and the Referrer will not earn the $100 credit. Only one reward will be issued per Referred Person, and the reward is issued on the Referred Person's first paid order. To protect against fraud and abuse, Shed prohibits self-referral and reserves the right to investigate suspected abuse and to withhold, reverse, or void any discount or credit, and to suspend or terminate participation, where eligibility requirements are not met or where Shed reasonably suspects fraud, manipulation, or violation of these Terms.

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Healthcare program compliance. Referral credits and other benefits under the Referral Program are administrative incentives relating solely to Shed's non-clinical membership and technology services. They are not offered in exchange for, and are not intended to induce, the ordering, purchasing, or prescribing of any medication or clinical service, and the existence of a referral does not influence any clinical decision. No referral credit, discount, or other benefit will be provided, paid, or applied with respect to a Referrer or Referred Person whose care or items are paid for, in whole or in part, by Medicare, Medicaid, TRICARE, or any other federal or state healthcare program.

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Taxes. Referral credits and benefits may constitute taxable income to you. You are solely responsible for any tax consequences associated with referral benefits, and Shed may issue an IRS Form 1099 where required by law.

18. Loyalty Rewards Program

18.1 Eligibility

• You may submit a guarantee claim within thirty (30) days after the end of your 120-day guarantee period through your Member Portal or by emailing support@tryshed.com.
• Eligibility is verified primarily from objective system records — Member Portal and Pivot logs of weigh-ins, check-ins, and appointment attendance — together with confirmation of good standing from the Provider Group, and not by member self-attestation alone.
• If your claim is denied, you may request reconsideration by replying to the denial notice with any additional supporting information. Shed will respond to a reconsideration request within fifteen (15) business days.

The Shed Loyalty Rewards Program (the "Program") is available exclusively to Members enrolled in (1) a compounded GLP-1 program and (2) a month-to-month subscription plan. Members must maintain an active, paid subscription in good standing to remain eligible for and to redeem rewards under the Program. Members enrolled in a 3-month, 6-month, or 12-month Multi-Month Subscription described in Section 13 are not eligible to participate in the Program during their Minimum Term or any subsequent multi-month commitment period. Likewise, Members on a compounded GLP-1 microdosing program are not eligible to participate in the Program.

18.2 Milestone Rewards

• If your Provider pauses, reduces, or discontinues your medication for medical reasons (including any adverse reaction addressed in Section 13.7), you will not lose eligibility for the 120-Day Guarantee for following that guidance. The 120-day guarantee window and the Member Commitments in Section 16.1.3 will be adjusted on a day-for-day basis for the duration of any medically-directed pause. Provider-directed dose reductions that do not pause the program do not adjust the window or the Member Commitments.

Eligible Members may unlock the following rewards upon completing a qualifying check-in following each milestone transaction:

• Transaction 4: a $100 credit applied to that month’s charge.
• Transaction 8: a $150 credit applied to that month’s charge.
• Transaction 12 and beyond: a $50 monthly credit applied to each subsequent month’s charge, provided a qualifying check-in is completed each month.

• Where the 120-day guarantee period sits within a Multi-Month Subscription described in Section 11:
• (a) A guarantee refund under this Section 16.1 covers the total amount you actually paid to Shed for the portion of your Multi-Month Subscription attributable to the 120-day guarantee period, calculated in accordance with Section 16.1.4. Shipped medication remains non-refundable as a physical product consistent with Section 13.2, but the amount you paid for that medication is included in the refund.
• (b) The guarantee refund reduces, but does not by itself cancel, your Multi-Month Subscription. After a guarantee refund is issued, the remainder of your Multi-Month Subscription continues unless you separately cancel under Section 13.3, in which case any further refund is calculated under Section 13.4 net of the guarantee refund already paid.
• (c) Where the Multi-Month Subscription was financed through a Buy Now, Pay Later service, the guarantee refund is transmitted to the BNPL lender and applied to your balance in accordance with Section 13.9.

18.3 Check-In Requirement

Rewards are not applied automatically. To redeem a milestone reward, the Member must complete the Shed asynchronous check-in form following the qualifying transaction. Credits are applied manually by the Shed team within forty-eight (48) hours of team review. Failure to complete the required check-in results in forfeiture of that milestone’s reward. Forfeiture of one milestone does not affect eligibility for future milestones.

18.4 Non-Transferable and Non-Stackable

Program rewards are non-transferable, have no cash value, and may not be combined with any other Shed discount, promotion, or pricing program, including Multi-Month Subscription pricing and any graduate or returning-Member pricing program offered by Shed from time to time.

18.5 Modification and Termination

Shed reserves the right to modify or discontinue the Program at any time upon thirty (30) days’ written notice to active participants. Rewards already earned and applied prior to the effective date of any discontinuation will be honored. This Section is also subject to the broader change-of-terms provisions in Section 28 (Modification of Terms).

• Members enrolling on or after the Effective Date of these Terms are governed by the Shed Promise set forth in this Section 16.
• Members whose programs began before the Effective Date and who were still within their nine (9) month guarantee window under the prior Shed Weight-Loss Guarantee remain governed by that prior guarantee through the end of that window. Shed will make available the option to migrate to the Shed Promise; any such migration requires the Member’s affirmative consent through the Member Portal and is effective prospectively only.
• Members who completed or claimed under the prior guarantee before the Effective Date are not affected by this Section 16.
• Members on Multi-Month Subscriptions that began before the Effective Date remain governed by the guarantee in effect at the time of their initial purchase through the end of their committed term. The Shed Promise applies to any renewal effective on or after the Effective Date.
• In the event of any conflict between this Section 16 and the prior guarantee for a grandfathered Member, the prior guarantee controls until the end of that Member’s grandfathered window.

19. Privacy Policy and HIPAA Notice

Shed’s Privacy Policy (available at https://www.tryshed.com/resources/legal/privacy-policy) and the Notice of Privacy Practices governing the use and disclosure of protected health information by the Provider Group (available at https://www.tryshed.com/resources/legal/hipaa-notice) describe how personal information and protected health information are collected, used, disclosed, and protected.

20. Consumer Privacy Rights

Depending on your state of residence, you may have rights under state consumer-privacy laws, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA); the Virginia Consumer Data Protection Act (VCDPA); the Colorado Privacy Act (CPA); the Connecticut Data Privacy Act (CTDPA); the Utah Consumer Privacy Act (UCPA); and the Washington My Health My Data Act, among others. These rights may include the right to access, correct, or delete certain personal information Shed holds about you; the right to opt out of the “sale” or “sharing” of personal information and of certain profiling; the right to limit the use of sensitive personal information; and the right not to be discriminated against for exercising these rights.

The mechanics for exercising these rights, including verification procedures and response timelines, are described in the Privacy Policy. Rights with respect to protected health information held by the Provider Group are governed by the Notice of Privacy Practices and HIPAA, not by these state laws.

21. Consumer Protection Law:

Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

22. Testimonials and Results

Any testimonials, before-and-after images, success stories, weight, or other outcome statements displayed on the Site, in Shed marketing materials, or by Members on Shed-affiliated forums reflect the individual experience of the person depicted and are not a representation, warranty, or guarantee that you or any other person will experience a similar result. Results from any medication, program, or service vary by individual based on medical, behavioral, and other factors, including adherence to Provider recommendations and program requirements. Where any person providing a testimonial is compensated by Shed, has a material connection to Shed, or received free or discounted products or services in connection with the testimonial, that connection is disclosed in accordance with the U.S. Federal Trade Commission’s Endorsement Guides.

23. Disclaimers of Warranties

THE SITE AND ALL CONTENT, GOODS, AND SERVICES MADE AVAILABLE THROUGH THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SHED PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, SHED MAKES NO WARRANTY THAT (A) THE SITE OR THE SERVICE WILL MEET YOUR REQUIREMENTS OR BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE OR ANY MEDICATION OR SERVICE WILL BE ACCURATE OR RELIABLE; OR (C) ANY MEDICATION, TREATMENT, OR PROGRAM WILL PRODUCE ANY SPECIFIC CLINICAL OR COSMETIC RESULT, INCLUDING ANY PARTICULAR WEIGHT LOSS, HAIR-GROWTH, OR LONGEVITY OUTCOME.

All medical, clinical, and pharmacy services are provided by the Provider Group and independent pharmacies. Shed does not practice medicine, dispense medication, or provide clinical advice, and disclaims any responsibility for the professional services of the Provider Group or any pharmacy. No advice or information, whether oral or written, obtained from Shed or through the Site creates any warranty not expressly stated in these Terms. Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the foregoing exclusions apply only to the maximum extent permitted by law.

24. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL SHED OR ITS PARENTS, SUBSIDIARIES, AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS (COLLECTIVELY, THE “SHED PARTIES”) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY GOODS OR SERVICES MADE AVAILABLE THROUGH THE SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE SHED PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF THE SHED PARTIES ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY GOODS OR SERVICES MADE AVAILABLE THROUGH THE SITE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU ACTUALLY PAID TO SHED FOR THE GOODS OR SERVICES GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, AND (B) ONE HUNDRED U.S. DOLLARS ($100).

The limitations and exclusions in this Section apply notwithstanding the failure of any limited or exclusive remedy of its essential purpose. You acknowledge that the pricing and other terms reflect this allocation of risk and that these limitations and exclusions form an essential basis of the bargain between you and Shed.

Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded under applicable law, including liability for gross negligence, willful misconduct, fraud, or any obligations under Section 25 (Indemnification). Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, the foregoing limitations apply only to the maximum extent permitted by law.

25. Indemnification

You agree to defend, indemnify, and hold harmless the Shed Parties from and against any and all actions, claims, demands, proceedings, losses, damages, liabilities, judgments, awards, fines, penalties, costs, and expenses (including reasonable attorneys’ fees and litigation costs) arising out of or relating to:

• (a) your access to or use of the Site or any Service;
• (b) your breach or alleged breach of these Terms or any policy or guideline incorporated into these Terms;
• (c) any information you submit to Shed, the Provider Group, or any pharmacy partner, including any information that is false, misleading, incomplete, or that omits a material fact;
• (d) your use, misuse, or sharing of any medication, device, supplement, or other product obtained through the Site, including any use that is inconsistent with the directions of your Provider;
• (e) your violation of any applicable law, rule, or regulation, or your violation of any right of any other person or entity;
• (f) any content, communications, or material you post, transmit, or otherwise make available through the Site; and
• (g) your negligence, willful misconduct, or fraud.

Shed reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify Shed. You will cooperate with Shed in the defense of any claim subject to this Section. You will not settle any matter without Shed’s prior written consent. This Section does not require you to indemnify any Shed Party for that Shed Party’s own gross negligence, willful misconduct, or fraud, or for any liability that cannot lawfully be allocated to you under applicable law.

26. Force Majeure

Neither Shed nor you will be liable for any failure or delay in performing any obligation under these Terms (other than an obligation to make a payment of money) to the extent that the failure or delay is caused by an event beyond that party’s reasonable control, including acts of God; natural disasters; fire; flood; earthquake; epidemic, pandemic, or other public-health emergency; war, terrorism, civil unrest, or military action; labor disputes; failures or disruptions of telecommunications, internet, payment-processing, or cloud-computing services; supply-chain disruptions affecting compounded or brand-name medications, active pharmaceutical ingredients, raw materials, or shipping; pharmacy or laboratory outages; recalls, market withdrawals, or other regulatory actions affecting any medication; orders, restrictions, or other actions of any governmental, regulatory, or judicial authority; or any other cause that could not reasonably have been anticipated or avoided (each, a “Force Majeure Event”).

If a Force Majeure Event delays or prevents Shed’s performance, Shed will use commercially reasonable efforts to mitigate the effect on your access to the Service and to resume performance as promptly as reasonably practicable. If a Force Majeure Event continues for more than sixty (60) consecutive days, either party may terminate the affected program or subscription without further liability except as to fees already accrued and Shed-initiated refunds to which you are otherwise entitled.

27. Governing Law; Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND SHED TO RESOLVE DISPUTES ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION, WAIVES YOUR RIGHT TO A TRIAL BY JURY, AND WAIVES YOUR RIGHT TO PARTICIPATE IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. SECTION 26.7 BELOW EXPLAINS HOW YOU MAY OPT OUT OF ARBITRATION WITHIN THIRTY (30) DAYS OF FIRST ACCEPTING THESE TERMS.

27.1 Governing Law

These Terms, and any dispute arising out of or relating to these Terms, the Site, or any goods or services made available through the Site, are governed by the laws of the State of Utah, without regard to its conflict-of-laws principles. Federal law, including the Federal Arbitration Act (9 U.S.C. § 1 et seq.) (the “FAA”), governs the interpretation and enforcement of the arbitration provisions in this Section.

27.2 Informal Resolution

Before initiating any arbitration or court proceeding, you and Shed agree to attempt in good faith to resolve any dispute informally. You must first send a written notice of dispute to Shed at support@tryshed.com and to the address in Section 42 (Contact Details), describing the nature and basis of the claim and the specific relief sought. Shed will send any notice of dispute to the email address then on file for your account. The parties will negotiate in good faith for at least thirty (30) days following receipt of the notice. If the dispute is not resolved within sixty (60) days following receipt of the notice, either party may commence arbitration in accordance with this Section. The statute of limitations applicable to a claim is tolled during this informal-resolution period.

27.3 Binding Arbitration

Except as expressly provided in Sections 27.7, 27.8, and 27.9, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any goods or services made available through the Site, including the formation, interpretation, breach, termination, validity, or enforceability of these Terms or this arbitration agreement (a “Dispute”), will be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect (the “AAA Rules”), as modified by this Section. The AAA Rules are available at www.adr.org. The arbitrator, not any federal, state, or local court or agency, has exclusive authority to resolve any Dispute, including any claim that all or any part of these Terms is void or voidable.

27.4 Arbitration Procedure

• Location: The arbitration will be conducted by telephone or videoconference unless the arbitrator orders otherwise. Any in-person hearing will be held in Salt Lake County, Utah, or in the U.S. county of your residence, at your election.
• Arbitrator: A single arbitrator will be selected in accordance with the AAA Rules. The arbitrator must be a retired judge or attorney experienced in consumer-protection and healthcare-services law.
• Fees: The allocation of arbitration fees is governed by the AAA Rules, except that Shed will pay all AAA filing, administration, and arbitrator fees that exceed the amount you would have paid to file the same claim in a court of competent jurisdiction, unless the arbitrator finds the claim frivolous or brought for an improper purpose.
• Discovery: Discovery will be limited as set forth in the AAA Rules and as the arbitrator deems necessary to a fair resolution.
• Authority and Award: The arbitrator may award any individual relief that a court of competent jurisdiction could award under applicable law, but only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. The arbitrator’s award is final and binding on the parties and may be entered as a judgment in any court of competent jurisdiction.
• Confidentiality: The existence and content of the arbitration proceeding will be kept confidential by the parties and the arbitrator, except to the extent necessary to enforce or challenge the award, to comply with applicable law, or to pursue legal rights.

27.5 Class Action and Jury Trial Waiver

YOU AND SHED EACH AGREE THAT ANY DISPUTE WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, MASS, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN THE CLAIMS OF ANY OTHER PERSON, MAY NOT PRESIDE OVER ANY CLASS OR REPRESENTATIVE PROCEEDING, AND MAY AWARD RELIEF ONLY ON AN INDIVIDUAL BASIS. YOU AND SHED EACH WAIVE ANY RIGHT TO A TRIAL BY JURY.

If any portion of this class-action and jury-trial waiver is found to be unenforceable as to a particular claim or particular request for relief, that claim or request will be severed from arbitration and brought in a court of competent jurisdiction in Salt Lake County, Utah, but all other claims will remain in arbitration.

27.6 Mass Arbitration Protocol

If twenty-five (25) or more individuals submit, or threaten to submit, demands for arbitration raising substantially similar claims against Shed within a sixty (60) day period (collectively, a “Mass Filing”), the following procedures will apply in addition to the AAA Rules:

• (a) Each claimant’s counsel must certify in writing that counsel (i) has conducted a reasonable pre-filing inquiry into the facts underlying each individual claim, (ii) is authorized to represent and has met or conferred with each individual claimant, and (iii) has confirmed that each claimant intends to pursue the claim on an individual basis. Demands that do not include this certification will not be deemed validly filed.
• (b) The parties will select a bellwether process: the parties will each select up to ten (10) demands to proceed as bellwether arbitrations (twenty (20) total), with the remaining demands stayed pending the bellwether outcomes. AAA filing and administration fees are due only for the bellwether demands during this stay.
• (c) After the bellwether arbitrations conclude, the parties will participate in a global mediation administered by a mutually agreed mediator. If the dispute is not resolved at mediation, the remaining demands will proceed under the AAA Rules in batches of up to fifty (50) at a time.
• (d) The statute of limitations is tolled for all claimants subject to a Mass Filing during the bellwether and mediation phases.

The arbitrator selected in any bellwether proceeding has authority to decide any dispute concerning the application or interpretation of this Mass Arbitration Protocol.

27.7 Right to Opt Out

You may opt out of this arbitration agreement, the class-action waiver, and the jury-trial waiver by sending written notice of your decision to opt out to Shed at support@tryshed.com within thirty (30) days after the date you first accept these Terms or this amended Section, whichever is later. Your notice must include your full name, the email address associated with your account, your postal mailing address, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other portion of these Terms. If you opt out, both you and Shed will be deemed to have agreed that any Dispute will be resolved in the state or federal courts located in Salt Lake County, Utah, under Section 27.1, and that the jury-trial waiver and class-action waiver do not apply.

27.8 Small-Claims Court Carve-Out

Either party may bring an individual action in a small-claims court of competent jurisdiction, in lieu of arbitration, for any Dispute that qualifies for relief in that court.

27.9 Intellectual Property and Injunctive Relief Carve-Out

Either party may bring an action in a court of competent jurisdiction in Salt Lake County, Utah seeking injunctive or other equitable relief to prevent the actual or threatened infringement, misappropriation, or violation of that party’s intellectual-property rights, confidential information, or trade secrets, or to enforce the class-action or jury-trial waiver.

27.10 Severability of Arbitration Provisions

If any provision of this arbitration agreement is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect, except that if the class-action waiver is held unenforceable with respect to any claim seeking public injunctive relief, that claim (and only that claim) will be severed and brought in a court of competent jurisdiction in Salt Lake County, Utah.

27.11 Survival

This Section survives any termination of these Terms or your account.

28. Modification of Terms

Shed may amend these Terms from time to time to reflect changes in law, in the Service, or in Shed’s business practices. Shed will provide notice of any amendment by posting the amended Terms on the Site with a revised “Effective Date” and, for material amendments, by additional notice to the email address then on file for your account.

Non-material amendments are effective upon posting; your continued use of the Site or the Service after posting constitutes acceptance of the amended Terms. Material amendments are effective no earlier than thirty (30) days after notice; before a material amendment takes effect, you have the right to terminate your account or subscription without further obligation other than payment for Service already received. Where required by applicable law (including California’s Automatic Renewal Law), Shed will provide additional or longer notice and will obtain affirmative consent to any material change to recurring-charge or auto-renewal terms.

Amendments do not apply retroactively to any Dispute (as defined in the Governing Law; Arbitration; Class Action Waiver section) of which Shed has actual notice before the effective date of the amendment.

29. Assignment

You may not assign, transfer, sublicense, or delegate these Terms or any of your rights or obligations under these Terms, by operation of law or otherwise, without Shed’s prior written consent. Any attempted assignment, transfer, sublicense, or delegation without such consent is null and void. Shed may freely assign, transfer, or delegate these Terms and any of its rights and obligations, in whole or in part, without your consent or notice, including in connection with a merger, acquisition, corporate reorganization, financing, or sale of all or substantially all of its assets. Subject to the foregoing, these Terms bind and inure to the benefit of the parties and their respective permitted successors and assigns.

30. Notice

Any notice you give to Shed under these Terms must be in writing and sent to support@tryshed.com (with a copy, for legal notices, to Shed Holdings, LLC, 10813 S River Front Pkwy, Ste 550, South Jordan, UT 84095, Attn: Legal). Any notice Shed gives to you under these Terms may be sent by email to the address then on file for your account, by message in the Patient Portal, or by posting notice on the Site, and will be deemed effective upon transmission or posting. You are responsible for keeping the email address and contact information on file for your account current.

31. Entire Agreement

These Terms, together with the Privacy Policy, the Notice of Privacy Practices, any supplemental program terms incorporated by reference, and any order confirmation issued at the time of purchase, constitute the entire agreement between you and Shed with respect to the Site, the Service, and the goods made available through the Site, and supersede all prior or contemporaneous understandings, communications, and agreements (whether oral or written) between you and Shed on those subjects. You acknowledge that you have not relied on any statement, representation, assurance, or warranty made or given by any person, whether or not employed by Shed, that is not set forth in these Terms or the documents incorporated by reference.

32. Survival

The provisions of these Terms that by their nature should survive termination of your account, cancellation of any subscription, or expiration of these Terms will survive, including the provisions addressing intellectual property; accrued payment obligations and true-up amounts; disclaimers of warranties; limitation of liability; indemnification; recording of communications; governing law; arbitration and class action waiver; entire agreement; severability; the Privacy Policy and HIPAA Notice; and any other provision that expressly or by its nature is intended to survive.

33. Government Access and Legal Process

Shed may access, preserve, and disclose your account information and any other information about you, including content of communications, if Shed determines in good faith that such access, preservation, or disclosure is reasonably necessary to: (a) comply with applicable law, regulation, legal process (including subpoenas, court orders, search warrants, and other lawful requests), or governmental investigation; (b) enforce these Terms, including investigation of potential violations; (c) detect, prevent, or otherwise address fraud, security, or technical issues; or (d) protect the rights, property, or safety of Shed, the Provider Group, any pharmacy partner, you, or any other person. Where permitted by law, Shed will use reasonable efforts to notify you of compulsory legal process directed to your account information before disclosure.

34. Export Controls and Sanctions

You represent and warrant that you (a) are not located in, under the control of, or a national or resident of any country or region that is subject to comprehensive U.S. trade sanctions or other U.S. embargoes; (b) are not identified on any U.S. government restricted-party list, including the U.S. Department of Treasury’s Office of Foreign Assets Control (OFAC) Specially Designated Nationals and Blocked Persons List; and (c) will not use the Site or the Service in violation of any applicable U.S. or non-U.S. export control, sanctions, or anti-corruption laws.

35. Additional Program Terms

Specific programs, promotions, beta or pilot features, and third-party-funded benefits may be governed by supplemental terms presented to you at the time of enrollment or use (“Supplemental Terms”). Supplemental Terms are incorporated into these Terms by this reference. In the event of any conflict between these Terms and any Supplemental Terms with respect to a specific program, the Supplemental Terms control with respect to that program only.

36. Digital Millennium Copyright Act

Shed respects the intellectual-property rights of others and expects users of the Site to do the same. If you believe in good faith that material accessible on the Site infringes a copyright you own or control, you may submit a written notice of claimed infringement to Shed’s designated copyright agent containing the elements required by 17 U.S.C. § 512(c)(3), including: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material that is claimed to be infringing and where it is located on the Site; (d) your contact information; (e) a statement that you have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner.

Notices may be sent to Shed’s designated copyright agent at support@tryshed.com (subject line: “DMCA Notice”) or by postal mail to Shed Holdings, LLC, Attn: DMCA Agent, 10813 S River Front Pkwy, Ste 550, South Jordan, UT 84095. Counter-notices may be submitted under 17 U.S.C. § 512(g)(3) to the same address. Shed may terminate the accounts of users who are determined to be repeat infringers.

37. Prescription Filling, Availability, and Professional Services:

PLEASE BE ADVISED.

All prescriptions are issued solely at the discretion of independent, licensed healthcare Providers after appropriate clinical evaluation. Shed does not prescribe, dispense, or sell medications.

Medications, including brand-name drugs such as Wegovy® and Zepbound®, may be purchased directly by Members through third-party pharmacies, including LillyDirect or NovoCare, after Provider approval.

Shed’s role is limited to facilitating access to Providers and coordinating communication between Members, Providers, and pharmacies. Shed does not receive compensation from pharmacies based on prescription volume or medication sales.

Due to availability or supply chain-related conditions which may not be foreseeable or predictable, Shed’s network of pharmacy partners may not be able to procure and provide to you brand-name medications. In that event, Shed will work with you to explore other fulfillment options, if available.

You agree and understand that your prescription(s) may be filled by and transferred between any of Shed’s pharmacy partners and you agree that your Provider and/or Shed may take these actions on your behalf. Shed does not control or interfere with any professional service provided by its pharmacy partners, and each is solely responsible for their provision of professional services rendered to you.

Likewise, Shed makes no representations or guarantees regarding any medication or other product’s place of origin. Medications and other products may be shipped to you directly from sources other than within the United States, including without limitation the United Kingdom, Canada, and other locations.

Medication availability is subject to clinical approval, pharmacy inventory, supply chain constraints, and regulatory requirements. Shed does not guarantee that any medication—including GLP-1 medications—will be available, and Shed does not influence the Provider Group’s decision to initiate, continue, or discontinue any medication.

By accepting this Agreement, you acknowledge and agree that any services you receive from Shed’s pharmacy partners and your healthcare Providers through the Site or otherwise are also subject to this Agreement, and that Shed’s affiliates in providing Services to you–including without limitation its affiliated pharmacies, healthcare providers, labs, shipping companies, and others–are third-party beneficiaries of this Agreement.

38. Pharmacy Partners

Strive Compounding Pharmacy:
1275 E Baseline Rd #104
Gilbert, AZ 85233

Promise Pharmacy:
31818 US 19 S
Palm Harbor, FL 34684

DCA Pharmacy
233 Bedford Way
Franklin, TN 37064

39. Severability:

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under any applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal, and the rest of these Terms and Conditions will still be considered valid.

40. Corporate Practice of Medicine Compliance (California and Other States)

Shed provides administrative, technology, and membership services only and does not provide medical care, diagnosis, or treatment. All professional medical services are provided by independent, physician-owned or licensed entities with whom Shed contracts to provide administrative support.

Shed does not control or interfere with any Provider’s medical judgment, and no portion of the membership fee paid to Shed constitutes payment for medical services.

41. California Residents

If you are a California resident, the following supplemental provisions apply in addition to the other provisions of these Terms.

41.1 Confidentiality of Medical Information Act

California’s Confidentiality of Medical Information Act (Civil Code § 56 et seq.) (the “CMIA”) requires a Provider to obtain a patient’s explicit authorization before electronically disclosing medical information. By accepting these Terms and authorizing electronic communications (including SMS communications under Section 6 (Communication via SMS or Similar Messaging Technologies)), you provide that authorization for the purposes of the CMIA, subject to your right to withdraw that authorization at any time prospectively.

41.2 California Consumer Privacy Act

Your rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (the “CCPA”), and the mechanics for exercising those rights, are described in the Privacy Policy. Personal information collected by the Provider Group in connection with the provision of healthcare services is not subject to the CCPA, but is protected under HIPAA and the CMIA.

41.3 Automatic Renewal Law

Shed’s subscription and renewal terms are designed to comply with California’s Automatic Renewal Law (Business and Professions Code § 17600 et seq.) (the “ARL”), including the cancellation, notification, and consent requirements specifically referenced in the Multi-Month Subscriptions and Care Membership Plans sections of these Terms.

41.4 Shine the Light

California Civil Code § 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for direct-marketing purposes. To make such a request, please contact us at support@tryshed.com.

41.5 Complaint Resolution

California Civil Code § 1789.3 requires us to provide the following notice: the provider of this Service is Shed Holdings, LLC, 10813 S River Front Pkwy, Ste 550, South Jordan, UT 84095. You may file a complaint regarding the Service or seek information about the cost of the Service by contacting us in writing at the address above or by email at support@tryshed.com. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Boulevard, Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

42. Contact Details:

Please contact us if you have any questions or concerns. Our contact details are as follows:

Email:
support@tryshed.com

Address:
10813 S River Front Pkwy, Ste 550
South Jordan, UT 84095

Effective Date: June 10, 2026

These terms and conditions (the “Terms and Conditions”) govern the use of  (the “Site”) as well as all goods and services sold or otherwise facilitated via the Site. This Site is owned and operated by Shed Holdings, LLC (“Shed”). This Site is a telehealth and communications website. Shed is not a medical group, does not practice medicine, and does not provide medical advice, diagnosis, or treatment.

All telehealth, clinical evaluations, prescriptions, treatment plans, follow-up schedules, and all other medical services available through the Site are provided exclusively by independent, physician-owned or licensed professional entities (“Provider Group”) and their affiliated licensed healthcare providers (“Providers”).

Decisions regarding medical appropriateness, prescribing, modality of care (synchronous or asynchronous), eligibility for treatment, and follow-up cadence rest solely with the Provider Group and its Providers, not Shed.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

1. State-Specific Telehealth and Asynchronous Care Compliance

Availability of asynchronous (non-video) medical evaluation varies by state law. Determinations regarding whether asynchronous care is legally permitted or clinically appropriate are made solely by the Provider Group. Shed does not determine clinical modality, and may disable asynchronous functionality at the direction of the Provider Group.

2. Telehealth Informed Consent

2.1 Nature of Telehealth Services

By using the Site to seek or receive medical evaluation, prescriptions, or follow-up care, you acknowledge and agree that you are receiving those services via telehealth. Telehealth involves the use of electronic communications (including secure messaging, audio, video, and asynchronous data exchange) to enable a Provider to evaluate, diagnose, and treat you remotely. Because no in-person physical examination is performed through the Site, certain conditions may not be diagnosable through telehealth, and your Provider may determine that in-person care is medically necessary.

2.2 No Emergency Services

THE SITE AND THE SERVICE ARE NOT INTENDED FOR EMERGENCIES. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, A LIFE-THREATENING CONDITION, OR A MENTAL-HEALTH CRISIS, CALL 911 IMMEDIATELY OR PROCEED TO THE NEAREST EMERGENCY ROOM. IF YOU OR SOMEONE YOU KNOW IS IN CRISIS, CALL OR TEXT 988 (THE SUICIDE AND CRISIS LIFELINE). NEITHER SHED NOR THE PROVIDER GROUP PROVIDES EMERGENCY MEDICAL SERVICES OR REAL-TIME CRISIS RESPONSE THROUGH THE SITE.

2.3 Provider Licensure

Providers furnish telehealth services only in states in which they hold an active, unrestricted license to practice. The availability of any particular Provider, medication, modality (synchronous or asynchronous), or service depends on the state in which you are physically located at the time of the visit and on applicable state and federal law, including state pharmacy and controlled-substance laws. You agree to inform Shed and the Provider Group promptly if you relocate or are physically located in a different state at the time of any visit.

2.4 Benefits, Limitations, and Risks of Telehealth

Telehealth offers convenient access to licensed Providers and may reduce the time and travel associated with in-person care. Telehealth also carries limitations and risks, including: (a) the Provider may not have all of the information that would be available from an in-person examination; (b) audio, video, or data transmission could be interrupted or distorted by technological failures; (c) electronic communications could, despite reasonable safeguards, be intercepted, breached, or accessed by unauthorized persons; and (d) follow-up or in-person care may still be required. You acknowledge and accept these limitations and risks.

2.5 Documentation and Records

Telehealth encounters are documented in the Provider Group’s medical records system. You may request a copy of, or seek to amend, your medical records in accordance with the Notice of Privacy Practices and applicable law.

2.6 Right to Withhold or Withdraw Consent

Your participation in telehealth is voluntary. You may withhold or withdraw your consent to telehealth at any time without affecting your right to seek care from a different Provider in person, except that withdrawal of consent will end your ability to receive telehealth services through the Site prospectively.

3. Intellectual Property

All content published and made available on our Site is the property of Shed and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

4. Age Restrictions

The minimum age to use our Site is 18 years old. By using this Site, users agree and represent that they are over 18 years old. We do not assume any legal responsibility for false statements about age.

5. Acceptable Use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

• Harass or mistreat other users of our Site;
• Violate the rights of other users of our Site;
• Violate the intellectual property rights or the Site owners or any third party to the Site;
• Hack into the account of another user of the Site;
• Act in any way that could be considered fraudulent; or
• Post any material that may be deemed inappropriate or offensive.
• If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend, or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

6. Communication via SMS or Similar Messaging Technologies

6.1 Your Consent to SMS PHI Communications:

By using our services, you expressly consent to receive communications containing your Personal Health Information (“PHI”) via standard SMS text messaging or similar unencrypted messaging technologies (e.g., MMS), including but not limited to appointment reminders, prescription details, test results, or other health-related information.

6.2 Safeguards and Risk Acknowledgment:

We take reasonable administrative, technical, and physical precautions—and thoroughly vet our internal systems and those of our service providers—to protect your PHI and maintain compliance with applicable health and privacy laws, including the Health Insurance Portability and Accountability Act ("HIPAA") and similar state laws.

Nevertheless, standard SMS and similar technologies:

• May not be fully encrypted end-to-end during transmission or storage;
• May leave message copies on your device, your carrier’s systems, or intermediate networks;
• Can be accessed by individual(s) with access to your device or phone account;
• May be intercepted or otherwise compromised.

6.3 Regulatory Compliance and Alternatives:

Under HIPAA, you have the right to request confidential communications via alternative, more secure methods, such as your encrypted patient portal. If such a request is reasonable, we will accommodate it—but first, you must acknowledge these risks and affirm your continued consent to SMS-based PHI communication.

6.4 State-Specific Privacy Considerations:

California: Under the Confidentiality of Medical Information Act (CMIA), a Provider must obtain explicit patient consent before electronically disclosing medical information—this clause serves as that consent.

6.5 Opt-Out / Revocation of Consent:

You may withdraw your consent to receive PHI via SMS at any time by notifying us through the secure messaging portal or by contacting our support team. Your request will be honored prospectively—but communications already sent via SMS prior to your revocation remain authorized.

6.6 Documentation:

Your continued use of our services after receiving this disclosure constitutes consent, which we will document and retain as required by HIPAA.

6.7 Marketing SMS and Text Messaging Consent

Where you affirmatively opt in (separately from any consent given for transactional or PHI communications under this Section), you authorize Shed and its service providers to send recurring marketing and promotional text messages to the mobile number you provide, including messages sent using an automatic telephone dialing system or artificial or prerecorded voice.

Your consent to receive marketing text messages is not a condition of purchase or of receiving any Shed product or Service. You may opt out of marketing messages at any time by replying STOP to any marketing message. For help, reply HELP.

Message frequency varies. Message and data rates may apply, depending on your mobile carrier and plan. Shed is not responsible for any such carrier charges. Shed and its service providers may also place marketing telephone calls to you, including calls using an automatic telephone dialing system or artificial or prerecorded voice, where you have provided express written consent as described in this Section.

7. Recording of Communications

You acknowledge and consent that Shed and its service providers may record, monitor, transcribe, and retain calls, telehealth visits, video sessions, and other communications between you and Shed, the Provider Group, your Shed Health Coach, or any pharmacy partner, for purposes including quality assurance, training, regulatory compliance, fraud prevention, dispute resolution, and clinical documentation. Where required by applicable state law (including California, Florida, Illinois, Massachusetts, Montana, New Hampshire, Pennsylvania, and Washington), this Section serves as your express consent to the recording of any such communication. If you do not consent to recording, do not use audio, video, or telephone-based Services.

Recordings and transcripts are stored in accordance with the Privacy Policy and, where they constitute protected health information, the Notice of Privacy Practices.

8. Accounts

When you create an account on our Site, you agree to the following:

You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and all personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes. We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

9. Sale of Services

These Terms and Conditions govern the sale of services and goods available on our Site. The following services and products are or may be made available on or facilitated by our Site:

• Telehealth Services
• Weight-Loss Solutions
• Longevity Solutions
• Hair-Loss Solutions
• Hormone Replacement
• TherapyLab Testing
• Dermatology Solutions
• Sex Health Solutions
• Nutritional Supplements
• Health Coaching
• Miscellaneous Goods

The services and goods will be paid for in full when they are ordered.

These Terms and Conditions apply to all the services and goods that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services and goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images, and we cannot guarantee the accuracy of all services and goods we provide. You agree to purchase services and goods from our Site at your own risk.

We reserve the right to modify, reject, or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid unless you have already received the service or product you ordered. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

10. Financial Agreement

Payments made to Shed are for administrative, technology, and membership services that provide access to the Shed Platform and related non-clinical resources. All professional medical services are provided by independent, licensed healthcare providers.

Shed does not receive or retain any portion of fees paid for medical or pharmacy services. Where permitted by law, payments for professional services may be collected by an independent medical group or its designated billing agent, not by Shed.

Payment of all fees is expected at the time of service or order via the payment method on file. You hereby authorize payment directly to Shed for all services rendered and goods purchased where applicable.

Payments can be made via credit/debit card and are due at the time of purchase. Credit/debit card payments can be made directly within the Shed Portal.

You hereby warrant and agree that you understand that all Medication Programs with Shed are subscription-based programs that renew automatically. Billing may occur either every twenty-eight (28) days or on a monthly basis, depending on your specific program. Subscriptions are only eligible for cancellation after two months or at the close of your renewal cycles, whichever is longer.

You may cancel your Subscription up to seventy-two (72) hours before your next billing cycle begins. Cancellations will take effect at the end of the current Subscription period, and only future charges will be canceled.

To cancel your subscription, you may do so through your Patient Portal once you have met your two-month commitment. Simply log into your Patient Portal, navigate to “My Treatments,” and select “Manage Subscription.”

You are responsible for all Subscription Fees (plus any applicable taxes and other charges) for the current Subscription period. If you cancel, you will retain access to the Services until the end of your Subscription period.

You agree and acknowledge that a prescription for any particular medication is not guaranteed and is subject to the independent medical judgment of your prescribing Provider during your consultation.

You agree that Shed reserves the right to stop, pause, or cancel a treatment plan, program, or other service for an individual at any time. If you default on your account, you agree that you will be subject to finance and/or legal fees in addition to the total account balance.

You expressly acknowledge and agree to the above financial and cancellation policies. In the case of default payment, you are responsible for full payment of the balance, interest accrued, and any collection costs and legal fees incurred to collect on this account. You understand that insurance may not be accepted by Shed for its services. By utilizing the Site, including the ordering and/or purchasing of services or goods, you acknowledge that you have read, understand, and accept the information and conditions specified in this agreement.

11. Subscriptions

Certain Shed programs operate on a monthly subscription basis. Such subscriptions may include:    

• Access to prescribed medication (subject to Provider evaluation and approval)    
• Access to scheduling visits with independent licensed healthcare providers, as medically appropriate and determined solely by the Provider Group.
• Access to text-based health coaching and community resources.
• Access to LillyCare and NovoDirect for brand-name medications (e.g, Wegovy® and Zepbound® in connection with Provider approval).
• One (1) fifteen-minute (15-minute) virtual coaching appointment per month.
• PLEASE BE ADVISED:
• The membership fee is separate from the cost of medication.
• Shed does not dispense or sell medication directly.
• Members are responsible for purchasing approved prescriptions directly through LillyDirect or NovoCare.
• Membership fees are non-refundable once a patient has been approved for treatment.
• If you are not approved for treatment by a licensed Provider, your membership fee will be refunded.
• Any clinical requirements described in connection with a membership program—such as follow-up visits, clinical check-ins, or medication monitoring—represent requirements set by the Provider Group and not by Shed.

11.1 Commitment Period:

All programs require a minimum commitment of two (2) full months. Early cancellation within this period does not release you from payment obligations and will not result in a refund or credit.

11.2 Billing and Auto-Renewal:

Your subscription will automatically renew each month on your original billing date. Your payment method on file will be charged unless you cancel your subscription in accordance with the cancellation policy below.

11.3 Cancellation Policy:

You must cancel your subscription at least seventy-two (72) hours before your next billing date to avoid being charged for the upcoming month. Cancellations submitted less than 72 hours before your billing date will apply to the following month.

11.4 Refund Policy:

All subscription fees are non-refundable once charged, including but not limited to situations where:

• You fail to complete required follow-up appointments or refill request forms    
• You do not utilize the text-based coaching services or Provider visits    
• You cancel after the 72-hour cancellation window    
• You attempt to cancel before fulfilling the two-month minimum commitment

Failure to engage with program requirements or services does not constitute grounds for a refund.

If medication is not shipped due to your failure to complete necessary actions (e.g., submitting a refill request form, attending a required visit), that month remains ineligible for a refund. However, at Shed’s discretion, you may be eligible for a one-time credit toward a future month’s shipment once required actions are completed and your subscription remains active.

All credits must be used within 60 days and cannot be exchanged for cash or transferred to another account. Credits do not hold any cash value.

11.5 Modifications and Termination:

Shed reserves the right to modify or discontinue its services or these terms at any time, with reasonable notice as required by applicable law.

11.6 Eligibility and Compliance:

By subscribing, you confirm that you are at least 18 years of age and located in a U.S. state where Shed services are available. You agree to comply with all applicable federal, state, and local laws in connection with your use of the services.

12. Program Change:

Billing

By submitting a program change request, you agree to be charged for the new program at the time of submission.

12.1 Temporary Pause During Change:

When a program change is submitted, your subscription will be placed on a temporary pause for up to 21 days. If you do not meet with your Provider during this time, your original subscription will resume.

12.2 Refill and Order Processing:

If you have a refill in progress at the time of your program change, the change will apply to your next order. Please note that Shed is unable to cancel or modify any orders that are already processing or preparing for shipment.

12.3 Cancellation and Pause Restrictions During Change:

Once you submit a program change request, you will not be able to cancel or pause your subscription until the program change process has been completed.

13. Multi-Month Subscriptions

13.1 Minimum Term and Billing

By purchasing a multi-month subscription, you agree to a minimum commitment of two (2) full billing months (the “Minimum Term”). At checkout, you may select one of two payment options for your multi-month subscription: (i) a single payment of the full multi-month program fee at the time of purchase, or (ii) installment billing in which the multi-month program fee is divided into installments charged at the cadence selected at checkout (including, where offered, installments billed every two (2) months over the term of your subscription). Your selected payment option, including the timing and amount of each installment, is presented to you at checkout and reflected in your billing confirmation. After the Minimum Term expires, your subscription will automatically convert to and renew on a monthly or 28-day basis at the then-current standard rate (currently $199 per month for Compounded Semaglutide and $299 per month for Compounded Tirzepatide), unless you cancel in accordance with the cancellation terms below. We will give you at least thirty (30) days’ notice of any change in that rate, and at least seven (7) days’ notice where required by California law.

13.2 Fulfillment

Medication under 6-month and 12-month subscriptions is fulfilled in shipment cycles of either one (1) or two (2) vials, each vial containing four (4) weeks of medication (one injection per week). Your shipment cycle is determined at the time of your order based on your state of residence and applicable regulations.

Members receiving two-vial shipments will receive eight (8) weeks of supply per shipment, dispatched approximately every eight (8) weeks. Members receiving one-vial shipments will receive four (4) weeks of supply per shipment, dispatched approximately every four (4) weeks.

Under a 6-month subscription, you will receive a total of twenty-four (24) weeks of medication, delivered in either three (3) two-vial shipments or six (6) one-vial shipments depending on your fulfillment cycle. Under a 12-month subscription, you will receive a total of forty-eight (48) weeks of medication, delivered in either six (6) two-vial shipments or twelve (12) one-vial shipments.

Partial fulfillment cycles are not available. Once a shipment has been dispatched, that cycle is considered used in full and is non-refundable, regardless of how much of the supply you have consumed. Applicable federal and state pharmacy laws prohibit the restocking of dispensed prescription medication.

13.3 Cancellation

You may cancel your multi-month subscription at any time after completing the Minimum Term in any of the following ways: (i) by clicking the “Cancel Subscription” link in your Member Portal; (ii) by clicking the cancellation link included in any billing confirmation or shipment preview email from Shed; or (iii) by contacting Shed’s Member Success Team at support@tryshed.com. Cancellation requests must be submitted at least 72 hours before your next scheduled shipment date to take effect for that cycle. Requests submitted within 72 hours of a scheduled shipment will apply to the following cycle. Cancellation is confirmed by email within twenty-four (24) hours. Shed will not require you to complete a retention offer, discount offer, or additional customer-service interaction as a condition of cancellation.

Cancellation ends your access to the program but does not automatically entitle you to a refund. A refund is only issued where unfulfilled cycles remain — meaning cycles for which medication has not yet shipped. If all medication under your subscription has been shipped, no refund will be issued.

13.4 Refund Calculation

Refunds may be issued for the unused portion of a subscription under the following circumstances:

• A licensed Provider determines you are not medically eligible for treatment;
• If you are advised to discontinue by a Provider;
• We are unable to fulfill your prescription due to supply or operational issues.

Refunds will not be issued for lack of results, change of mind, or failure to follow the prescribed treatment plan.

Where a refund is due on cancellation, the amount is calculated as follows: the number of months used is repriced at the applicable month-to-month rate, and the difference between that amount and the total paid is refunded. A “used month” is any month for which medication has shipped. Partial months count as a full used month.

Example:

Member purchases a 6-month semaglutide plan at $179/month ($1,074 paid). Cancels after 4 months with medication shipped for all 4.

Used months repriced: 4 × $199 = $796

Refund: $1,074 − $796 = $278 If medication has shipped for all 6 months: no refund is due.

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13.5 Minimum Term — No Refund

No refund will be issued for any cycles within the Minimum Term, except (i) as provided in Section 13.7 (Adverse Reactions), (ii) as provided in Section 13.10 (Shed-Initiated Changes), (iii) as provided in Section 13.12 (Servicemembers), (iv) upon the member’s death or permanent incapacitation, (v) where required by applicable state consumer-protection, cooling-off, or rescission law, or (vi) where an FDA recall, market withdrawal, or other regulatory action prevents fulfillment. You will retain access to the program through the end of your Minimum Term period.

13.6 Program Pause

Members on multi-month subscriptions are eligible for one (1) program pause per subscription term, for a maximum of three (3) weeks. Pause requests must be submitted at least 48 hours before your next scheduled shipment. Pause requests submitted within 48 hours of a scheduled shipment will apply to the following cycle.

A pause suspends your next shipment and extends your subscription term accordingly. It does not reduce, delay, or otherwise affect any payment obligations to a Buy Now, Pay Later provider if you have used such a service to finance your subscription. 13.6.1 Provider-Recommended Pause:

If your licensed Provider recommends a pause in your program for medical reasons, that pause will be approved without restriction and will not count against your standard one-pause allowance.

13.7 Adverse Reactions

If you experience an adverse reaction to your medication and your Provider determines you are unable to continue the program, your subscription will be cancelled immediately. The Minimum Term commitment will not apply. Within five (5) business days of your Provider’s determination, Shed will: (a) refund all amounts you paid for unshipped cycles at the price you paid (not repriced at the month-to-month rate); and (b) as a good-faith measure, refund the greater of fifty percent (50%) of the amount paid for your last shipped cycle or the pro-rata unused portion of that cycle. Applicable federal and state pharmacy laws prohibit the return and restocking of dispensed prescription medication, so shipped medication cannot be returned. Your Provider’s determination of adverse reaction will not be separately contested by Shed for purposes of this Section.

13.8 Medication Changes

A request to change your prescribed medication mid-subscription will be treated as a cancellation of your current plan and enrollment in a new plan. The remaining balance on your current plan will be calculated and applied as a credit toward your new plan.

The following applies to the credit:

• If the credit does not cover the full cost of the new plan, you will be required to pay the difference at the time the new plan is activated.
• If your credit exceeds the cost of the new plan, the surplus will be refunded to your original payment method.
• Credits are non-transferable and have no cash value outside of application toward a Shed program.

If your new medication is not clinically approved by your Provider, your credit will be held for up to eighteen (18) months. Credits not applied within eighteen (18) months will be refunded to your original payment method upon your request.

13.9 Buy Now, Pay Later (BNPL)

If you finance your multi-month subscription using a Buy Now, Pay Later service (such as Affirm, Klarna, or Afterpay), Shed receives the full program amount from the BNPL lender at the time of purchase. Your installment payment obligations are governed by your agreement with the BNPL provider and are not affected by a program pause, cancellation, or dispute with Shed.

Where a refund is due to you from Shed, it will be issued to your BNPL lender, who will apply it to reduce your outstanding balance or return funds to your payment method in accordance with the lender’s policies. Refund processing timelines are subject to the lender’s applicable refund window (Affirm: 120 days; Klarna/Afterpay: 180 days from original transaction). Shed will transmit your refund to your BNPL lender within three (3) business days of confirmed cancellation. Your BNPL lender will then apply the refund to your balance in accordance with its own processing windows, which may take up to the refund windows identified above. Until the refund is posted to your BNPL account, you remain obligated to make installment payments to your BNPL lender under your separate agreement with that lender. If you believe your BNPL lender is delayed beyond its stated window, please contact support@tryshed.com and we will assist in escalating the refund with your BNPL lender.

13.10 Shed-Initiated Changes

If Shed Holdings initiates a commercial or operational change (including formulary changes or supply disruption), or your Provider (acting through the affiliated Provider Group) initiates a change to your program — including due to clinical ineligibility identified after enrollment — you will be made whole on all unfulfilled cycles at the price you paid. The month-to-month repricing formula and Minimum Term restriction do not apply to changes initiated under this Section 13.10 or, for the avoidance of doubt, to refunds due under Section 13.7 (Adverse Reactions).

13.11 Member Agreements

By purchasing a multi-month subscription, you confirm that you have read, understood, and agree to these Multi-Month Subscription Terms in addition to Shed’s general Terms and Conditions. All applicable agreements are presented and must be accepted at the point of enrollment. At the point of enrollment, you will also be asked to separately affirm your consent to (a) the automatic renewal terms and cadence described in Section 1, (b) the recurring charge amount (or the formula used to calculate it), and (c) the cancellation mechanism described in Section 3. Your affirmative consent to these items is recorded and retained by Shed as required by applicable automatic-renewal laws.

13.12 Servicemembers

If you are a member of the U.S. Armed Forces and either enter military service after enrolling in a multi-month subscription, or receive orders for a permanent change of station or deployment outside the continental United States for ninety (90) days or more, you may terminate your subscription without penalty in accordance with the Servicemembers Civil Relief Act (50 U.S.C. § 3955). A full refund of unshipped cycles will be issued at the price you paid. Please provide a copy of your military orders to support@tryshed.com.

13.13 Cancellation for California Residents

In accordance with California’s Automatic Renewal Law (ARL), members who are residents of California may cancel their multi-month subscription at any time after completing the Minimum Term through an easily accessible and immediate online mechanism.

13.13.1 Cancellation Method:

You may cancel your subscription by clicking the “Cancel Subscription” link in your Member Portal or by clicking the cancellation link included in any billing confirmation or shipment preview email from Shed.

13.13.2 No Hindrance:

Shed will not require you to complete a retention offer, discount offer, or additional customer-service interaction as a condition of cancellation.

13.13.3 Timing:

Cancellation requests must be submitted at least 72 hours before your next scheduled shipment date to take effect for that cycle.

14. Care Membership Plans

This Section governs Shed Care Membership Plans, which provide access to Provider visits, unlimited health-coaching and triage messaging, portal content, and member pricing on Shed nutritional supplements (collectively, the “Service”). Care Membership Plans are separate from the Multi-Month Subscriptions described above, which govern compounded medication fulfillment. Members may enroll in Care Membership Plans with or without an accompanying medication subscription.

14.1 Plans

Shed offers the following Care Membership Plan options for Service:

• 6-Month Care Membership: $[X] billed every two (2) months for a six (6) month committed term. Each payment covers the upcoming two-month Service period.
• 12-Month Care Membership: $[X] billed every two (2) months for a twelve (12) month committed term. Each payment covers the upcoming two-month Service period.

14.2 Promotional Rate

The Care Membership rate reflects a promotional discount off Shed’s standard month-to-month rate of $[Y] per month (the “Standard Rate”). The promotional Care Membership rate is available only if you complete your full committed term. If you cancel, terminate, fail to make a scheduled payment, or otherwise stop paying before your committed term ends (an “Early Termination”), the promotional rate is forfeited.

14.3 Not Credit; No Finance Charge

Each Care Membership payment is for the upcoming two-month Service period to which it is allocated. Your Care Membership is not a loan, financing arrangement, extension of credit, or retail installment sale, and is not subject to the federal Truth in Lending Act or comparable state consumer-credit statutes. No interest or finance charge is assessed.

14.4 Payment Authorization

You authorize Shed to charge the payment method you provided at signup for each scheduled Care Membership payment on the dates shown at checkout. You may update the payment method on file at any time before a scheduled payment date through your Patient Portal. If a scheduled charge is declined or fails, Shed will notify you and may retry the charge. A failed payment that remains uncured for ten (10) days is an Early Termination.

14.5 No Automatic Renewal

Your Care Membership ends at the conclusion of your committed term and does not automatically renew. Shed will email you before your committed term ends with options to renew.

14.6 Early Termination; True-Up to Standard Rate

Upon Early Termination:

• The promotional Care Membership rate is forfeited;
• You agree to pay the Standard Rate for each month (or prorated portion of a month) of Service you received, in lieu of the Care

Membership rate for those months;

• Shed will calculate the True-Up Amount equal to (i) the Standard Rate multiplied by the months of Service received, minus (ii) the total Care Membership payments you have already made;
• The True-Up Amount is immediately due and Shed may charge it to the payment method on file;
• Shed may suspend or terminate further Service immediately upon Early Termination; and
• Any amount that remains unpaid more than fifteen (15) days after Early Termination is delinquent. Shed may, after written notice to you, refer the account to a third-party collection agency and report the delinquency to one or more consumer reporting agencies. You have the right to dispute information we report to consumer reporting agencies by contacting support@tryshed.com or the consumer reporting agency directly under the Fair Credit Reporting Act.

14.7 Cancellation

You may cancel your Care Membership at any time through your Patient Portal (navigate to “My Treatments” and select “Manage Subscription”) or by emailing support@tryshed.com. Cancellation during your committed term is an Early Termination and triggers Section 16.6.

14.8 Communications

By starting a Care Membership, you consent to receive transactional communications about your Care Membership (payment reminders, payment confirmations, declined-payment notices, end-of-term notices, and similar) by email and, if you have provided a mobile number, by SMS, subject to the SMS consent terms above.

14.9 Binding Commitment

You acknowledge that each Care Membership is a binding commitment for the full committed term, that the promotional Care Membership rate is offered in exchange for that commitment, and that the True-Up provisions in Section 16.6 are not a penalty but reflect the loss of the promotional discount conditioned on completion of the committed term.

14.10 Cancellation for California Residents

In accordance with California’s Automatic Renewal Law (ARL), members who are residents of California may cancel their Care Membership at any time through an easily accessible and immediate online mechanism in the Patient Portal. Shed will not require you to complete a retention offer, discount offer, or additional customer-service interaction as a condition of cancellation. Cancellation during your committed term remains subject to Section 16.6.

15. Payments

You agree to pay all fees due for services requested and pursuant to all payment terms presented to you when engaging in transactions. Prices are subject to change at any point at our sole discretion. You will see a prompt for your payment details, such as your credit card information and any promotional codes you may have. By entering your payment information and submitting your request, you authorize us, our affiliates, or our third-party payment processors to charge the amount due, including recurring fees associated with Subscription Services (as defined below).

You understand and agree that you are responsible for all fees due to receive health care services and pharmacy services, including any fees charged by the health care organization(s) or Provider(s) that provide services to you in connection with the Services. Your payments to Shed may include fees charged by health care organization(s) or Provider(s) for health care services and/or pharmacy services, which Shed collects on their behalf. In the event that your credit card expires or Shed, our affiliates, or our third-party payment processors are unable to process your payment, you may receive notice for you to provide an alternative payment method. Neither Shed nor its affiliate Providers, pharmacies, or other service Providers have any obligation to provide any health care services or pharmacy services unless and until full payment has been received or otherwise verified. You are responsible for keeping your payment information (such as credit card number and billing address) accurate and up-to-date at all times.

As described above, certain products or services offered on the Services may be offered on a subscription basis (“Subscription Services”). For Subscription Services, your payment method will be automatically charged at regular intervals as described during the checkout process for the applicable Subscription Services. You may cancel a subscription at any time before the cancellation cutoff date as indicated to you at the time you purchase a Subscription Service. You will also be informed about how you can cancel these Subscription Services.

EXCEPT AS OTHERWISE SET FORTH IN ANY RETURN OR REFUND POLICY PROVIDED TO YOU ON THE SERVICES, YOU ACKNOWLEDGE AND AGREE THAT DUE TO THE NATURE OF THE PRODUCTS AND SERVICES PURCHASABLE THROUGH THE SERVICES ANY APPLICABLE FEES AND OTHER CHARGES ARE NOT REFUNDABLE IN WHOLE OR IN PART. YOU ARE FULLY LIABLE FOR ALL CHARGES TO YOUR ACCOUNT, INCLUDING ANY UNAUTHORIZED CHARGES.

We accept the following payment methods on our Site:

15.1 Payment Cards:

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use, including without limitation credit and debit cards, Flex- and Health Savings Account Cards, and other electronic methods of payment as accepted by us from time to time. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

16. The Shed Promise

16. The Shed Promise

Notice. The Shed Promise replaces the prior “Shed Weight-Loss Guarantee” for Members enrolling on or after the Effective Date of these Terms. Members enrolled before the Effective Date remain governed by the prior guarantee through the end of their then-current guarantee window; see Section 16.5 (Transition; Grandfathering).

16.1 The 120-Day Guarantee

16.1.1 The Promise

If you complete all four Member Commitments described in Section 16.1.3 and, within one hundred twenty (120) days of your Program Start Date, do not (a) lose at least five percent (5%) of your baseline body weight or (b) reach the goal weight recorded at enrollment, Shed will refund the total amount you actually paid to Shed in connection with your program during that 120-day period, as further described in Section 16.1.4.

16.1.2 Eligibility

To be eligible for the 120-Day Guarantee:

• You must be approved for treatment and remain medically eligible as determined solely by the independent Provider Group. Medical exclusions, contraindications, and continued clinical suitability are determined by the Provider Group in accordance with applicable clinical guidelines; Shed does not determine clinical eligibility.

• You must be a first-time user of the eligible medication class. Prior use of the eligible medication class (whether compounded or brand-name) disqualifies you from the 120-Day Guarantee.

• Your baseline body weight and goal weight are recorded at enrollment in consultation with your Provider, are locked at the time of enrollment, and cannot be changed after your Program Start Date for guarantee purposes.

• “Program Start Date” means the date of your first medication shipment under the program.

16.1.3 Member Commitments

To qualify for the 120-Day Guarantee, you must complete each of the following four (4) Member Commitments during the 120-day guarantee period:

• (a) Attend all four (4) monthly coaching appointments with your Shed Health Coach.

• (b) Log at least two (2) weight entries per calendar month (eight (8) total over the 120-day period) in the Shed Member Portal or Pivot.

• (c) Complete at least fifty percent (50%) of daily Pivot check-ins (sixty (60) of 120 days), covering the program metrics specified in your member dashboard.

• (d) Submit all Provider follow-up forms by their due date and remain in good standing with your treatment plan, in each case as confirmed by the Provider Group.

Shed will make all four (4) monthly coaching appointments available for booking during your guarantee period. To the extent Shed fails to make a required coaching appointment available, Commitment (a) is deemed satisfied as to that appointment.

16.1.4 What Is Refundable

• If you qualify for a refund under this Section 16.1, Shed will refund the total amount you actually paid to Shed in connection with your program during the 120-day guarantee period. This includes membership and program service fees, the cost of medication, and any pharmacy or clinical fees that Shed collected on behalf of the Provider Group or any pharmacy. Promotional and discounted amounts are refunded at the amount actually paid, not at list price.

• Consistent with applicable federal and state pharmacy laws, medication that has been shipped is non-refundable and cannot be returned or restocked. You are not required to return any shipped medication as a condition of receiving a refund under this Section.

• Taxes and amounts collected by third parties (such as third-party shipping charges and any independent lab fees not collected by Shed) are refunded only to the extent permitted by the applicable third party.

16.1.5 Claim and Verification

• You may submit a guarantee claim within thirty (30) days after the end of your 120-day guarantee period through your Member Portal or by emailing support@tryshed.com.

• Eligibility is verified primarily from objective system records — Member Portal and Pivot logs of weigh-ins, check-ins, and appointment attendance — together with confirmation of good standing from the Provider Group, and not by member self-attestation alone.

• If your claim is denied, you may request reconsideration by replying to the denial notice with any additional supporting information. Shed will respond to a reconsideration request within fifteen (15) business days.

16.1.6 Provider-Directed Changes

If your Provider pauses, reduces, or discontinues your medication for medical reasons (including any adverse reaction addressed in Section 13.7), you will not lose eligibility for the 120-Day Guarantee for following that guidance. The 120-day guarantee window and the Member Commitments in Section 16.1.3 will be adjusted on a day-for-day basis for the duration of any medically-directed pause. Provider-directed dose reductions that do not pause the program do not adjust the window or the Member Commitments.

16.1.7 Interaction With Multi-Month Subscriptions and BNPL

Where the 120-day guarantee period sits within a Multi-Month Subscription described in Section 11:

• (a) A guarantee refund under this Section 16.1 covers the total amount you actually paid to Shed for the portion of your Multi-Month Subscription attributable to the 120-day guarantee period, calculated in accordance with Section 16.1.4. Shipped medication remains non-refundable as a physical product consistent with Section 13.2, but the amount you paid for that medication is included in the refund.

• (b) The guarantee refund reduces, but does not by itself cancel, your Multi-Month Subscription. After a guarantee refund is issued, the remainder of your Multi-Month Subscription continues unless you separately cancel under Section 13.3, in which case any further refund is calculated under Section 13.4 net of the guarantee refund already paid.

• (c) Where the Multi-Month Subscription was financed through a Buy Now, Pay Later service, the guarantee refund is transmitted to the BNPL lender and applied to your balance in accordance with Section 13.9.

16.2 General

• Shed does not guarantee any specific clinical result. All clinical decisions — including the appropriateness of any medication, dose, titration, continuation, or discontinuation of therapy — rest solely with the Provider Group.

• The Shed Promise is Shed’s administrative commitment with respect to Shed Program Fees only. It is not a promise on behalf of the Provider Group, any pharmacy, or any other independent third party, consistent with Shed’s administrative-services and corporate-practice-of-medicine structure described in Section 40.

• Shed may modify or discontinue the Shed Promise prospectively on notice as required by applicable law, including the California Automatic Renewal Law where applicable. Changes apply only to enrollments and re-enrollments effective on or after the notice date.

16.3 Transition; Grandfathering

• Members enrolling on or after the Effective Date of these Terms are governed by the Shed Promise set forth in this Section 16.

• Members whose programs began before the Effective Date and who were still within their nine (9) month guarantee window under the prior Shed Weight-Loss Guarantee remain governed by that prior guarantee through the end of that window. Shed will make available the option to migrate to the Shed Promise; any such migration requires the Member’s affirmative consent through the Member Portal and is effective prospectively only.

• Members who completed or claimed under the prior guarantee before the Effective Date are not affected by this Section 16.

• Members on Multi-Month Subscriptions that began before the Effective Date remain governed by the guarantee in effect at the time of their initial purchase through the end of their committed term. The Shed Promise applies to any renewal effective on or after the Effective Date.

• In the event of any conflict between this Section 16 and the prior guarantee for a grandfathered Member, the prior guarantee controls until the end of that Member’s grandfathered window.

17. Referral Program

Referral Program. Shed offers a referral program ("Referral Program") through which eligible Members ("Referrers") may earn account credits for referring new patients ("Referred Persons") to Shed's membership and technology services. Participation is subject to these Terms and to any additional program rules Shed makes available. Shed reserves the right to confirm eligibility before issuing any benefit, and to modify, suspend, disable any referral code or link, or discontinue the Referral Program in whole or in part at any time, with or without notice.

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How it works. Each eligible Member is assigned a unique referral link and code, accessible from the "Refer a friend" section of the Shed portal and shareable by copying the link, copying the code, or sending a text message directly from that page. When a Referred Person signs up using a valid referral link or code and completes a qualifying first order, the Referred Person receives 40% off that first order, and the Referrer earns a $100 account credit. A "qualifying first order" is a Referred Person's first paid order for a single-month plan. Referral credits are issued after a confirmation period and are generally expected to be issued within approximately fourteen (14) business days after the Referred Person's order is confirmed.

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Use of referral link or code at checkout. To qualify for any referral benefit, the Referred Person must apply a valid referral link or code at sign-up, before completing the qualifying first order. Referral discounts and credits cannot be applied retroactively. If a Referred Person completes an order without applying a valid referral link or code, no 40% discount will be given to the Referred Person and no $100 credit will be issued to the Referrer in connection with that order, and Shed has no obligation to apply, honor, or reissue a code or credit after the order has been completed.

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How credits are applied. There is no limit on the number of referral credits a Referrer may earn. Each $100 referral credit is applied to the Referrer's account once it is earned and the applicable confirmation period has passed. Referral credits have no cash value, are not redeemable for cash, and are not transferable or refundable.

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Cancellation and forfeiture of unapplied credits. Referral credits have value only as a reduction applied to a Referrer's future paid invoice. If a Referrer cancels, or otherwise no longer maintains an active, paid membership, any referral credit that has not yet been applied to an invoice is forfeited, and Shed has no obligation to issue, pay, or otherwise honor it.

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Eligibility and limits. The Referral Program is open to new patients only. A Referred Person must be a new Shed patient who has not previously held an account with Shed; existing and former Members and patients are not eligible to be referred, and no discount or credit will be issued in connection with such a person. The 40% first-order discount and the $100 referral credit apply only when the Referred Person's qualifying first order is for a single-month plan. If the Referred Person's first order is for a multi-month plan, that order is not a qualifying order: the Referred Person will not receive the 40% discount, and the Referrer will not earn the $100 credit. Only one reward will be issued per Referred Person, and the reward is issued on the Referred Person's first paid order. To protect against fraud and abuse, Shed prohibits self-referral and reserves the right to investigate suspected abuse and to withhold, reverse, or void any discount or credit, and to suspend or terminate participation, where eligibility requirements are not met or where Shed reasonably suspects fraud, manipulation, or violation of these Terms.

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Healthcare program compliance. Referral credits and other benefits under the Referral Program are administrative incentives relating solely to Shed's non-clinical membership and technology services. They are not offered in exchange for, and are not intended to induce, the ordering, purchasing, or prescribing of any medication or clinical service, and the existence of a referral does not influence any clinical decision. No referral credit, discount, or other benefit will be provided, paid, or applied with respect to a Referrer or Referred Person whose care or items are paid for, in whole or in part, by Medicare, Medicaid, TRICARE, or any other federal or state healthcare program.

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Taxes. Referral credits and benefits may constitute taxable income to you. You are solely responsible for any tax consequences associated with referral benefits, and Shed may issue an IRS Form 1099 where required by law.

18. Loyalty Rewards Program

18.1 Eligibility

• You may submit a guarantee claim within thirty (30) days after the end of your 120-day guarantee period through your Member Portal or by emailing support@tryshed.com.
• Eligibility is verified primarily from objective system records — Member Portal and Pivot logs of weigh-ins, check-ins, and appointment attendance — together with confirmation of good standing from the Provider Group, and not by member self-attestation alone.
• If your claim is denied, you may request reconsideration by replying to the denial notice with any additional supporting information. Shed will respond to a reconsideration request within fifteen (15) business days.

The Shed Loyalty Rewards Program (the "Program") is available exclusively to Members enrolled in (1) a compounded GLP-1 program and (2) a month-to-month subscription plan. Members must maintain an active, paid subscription in good standing to remain eligible for and to redeem rewards under the Program. Members enrolled in a 3-month, 6-month, or 12-month Multi-Month Subscription described in Section 13 are not eligible to participate in the Program during their Minimum Term or any subsequent multi-month commitment period. Likewise, Members on a compounded GLP-1 microdosing program are not eligible to participate in the Program.

18.2 Milestone Rewards

• If your Provider pauses, reduces, or discontinues your medication for medical reasons (including any adverse reaction addressed in Section 13.7), you will not lose eligibility for the 120-Day Guarantee for following that guidance. The 120-day guarantee window and the Member Commitments in Section 16.1.3 will be adjusted on a day-for-day basis for the duration of any medically-directed pause. Provider-directed dose reductions that do not pause the program do not adjust the window or the Member Commitments.

Eligible Members may unlock the following rewards upon completing a qualifying check-in following each milestone transaction:

• Transaction 4: a $100 credit applied to that month’s charge.
• Transaction 8: a $150 credit applied to that month’s charge.
• Transaction 12 and beyond: a $50 monthly credit applied to each subsequent month’s charge, provided a qualifying check-in is completed each month.

• Where the 120-day guarantee period sits within a Multi-Month Subscription described in Section 11:
• (a) A guarantee refund under this Section 16.1 covers the total amount you actually paid to Shed for the portion of your Multi-Month Subscription attributable to the 120-day guarantee period, calculated in accordance with Section 16.1.4. Shipped medication remains non-refundable as a physical product consistent with Section 13.2, but the amount you paid for that medication is included in the refund.
• (b) The guarantee refund reduces, but does not by itself cancel, your Multi-Month Subscription. After a guarantee refund is issued, the remainder of your Multi-Month Subscription continues unless you separately cancel under Section 13.3, in which case any further refund is calculated under Section 13.4 net of the guarantee refund already paid.
• (c) Where the Multi-Month Subscription was financed through a Buy Now, Pay Later service, the guarantee refund is transmitted to the BNPL lender and applied to your balance in accordance with Section 13.9.

18.3 Check-In Requirement

Rewards are not applied automatically. To redeem a milestone reward, the Member must complete the Shed asynchronous check-in form following the qualifying transaction. Credits are applied manually by the Shed team within forty-eight (48) hours of team review. Failure to complete the required check-in results in forfeiture of that milestone’s reward. Forfeiture of one milestone does not affect eligibility for future milestones.

18.4 Non-Transferable and Non-Stackable

Program rewards are non-transferable, have no cash value, and may not be combined with any other Shed discount, promotion, or pricing program, including Multi-Month Subscription pricing and any graduate or returning-Member pricing program offered by Shed from time to time.

18.5 Modification and Termination

Shed reserves the right to modify or discontinue the Program at any time upon thirty (30) days’ written notice to active participants. Rewards already earned and applied prior to the effective date of any discontinuation will be honored. This Section is also subject to the broader change-of-terms provisions in Section 28 (Modification of Terms).

• Members enrolling on or after the Effective Date of these Terms are governed by the Shed Promise set forth in this Section 16.
• Members whose programs began before the Effective Date and who were still within their nine (9) month guarantee window under the prior Shed Weight-Loss Guarantee remain governed by that prior guarantee through the end of that window. Shed will make available the option to migrate to the Shed Promise; any such migration requires the Member’s affirmative consent through the Member Portal and is effective prospectively only.
• Members who completed or claimed under the prior guarantee before the Effective Date are not affected by this Section 16.
• Members on Multi-Month Subscriptions that began before the Effective Date remain governed by the guarantee in effect at the time of their initial purchase through the end of their committed term. The Shed Promise applies to any renewal effective on or after the Effective Date.
• In the event of any conflict between this Section 16 and the prior guarantee for a grandfathered Member, the prior guarantee controls until the end of that Member’s grandfathered window.

19. Privacy Policy and HIPAA Notice

Shed’s Privacy Policy (available at https://www.tryshed.com/resources/legal/privacy-policy) and the Notice of Privacy Practices governing the use and disclosure of protected health information by the Provider Group (available at https://www.tryshed.com/resources/legal/hipaa-notice) describe how personal information and protected health information are collected, used, disclosed, and protected.

20. Consumer Privacy Rights

Depending on your state of residence, you may have rights under state consumer-privacy laws, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA); the Virginia Consumer Data Protection Act (VCDPA); the Colorado Privacy Act (CPA); the Connecticut Data Privacy Act (CTDPA); the Utah Consumer Privacy Act (UCPA); and the Washington My Health My Data Act, among others. These rights may include the right to access, correct, or delete certain personal information Shed holds about you; the right to opt out of the “sale” or “sharing” of personal information and of certain profiling; the right to limit the use of sensitive personal information; and the right not to be discriminated against for exercising these rights.

The mechanics for exercising these rights, including verification procedures and response timelines, are described in the Privacy Policy. Rights with respect to protected health information held by the Provider Group are governed by the Notice of Privacy Practices and HIPAA, not by these state laws.

21. Consumer Protection Law:

Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

22. Testimonials and Results

Any testimonials, before-and-after images, success stories, weight, or other outcome statements displayed on the Site, in Shed marketing materials, or by Members on Shed-affiliated forums reflect the individual experience of the person depicted and are not a representation, warranty, or guarantee that you or any other person will experience a similar result. Results from any medication, program, or service vary by individual based on medical, behavioral, and other factors, including adherence to Provider recommendations and program requirements. Where any person providing a testimonial is compensated by Shed, has a material connection to Shed, or received free or discounted products or services in connection with the testimonial, that connection is disclosed in accordance with the U.S. Federal Trade Commission’s Endorsement Guides.

23. Disclaimers of Warranties

THE SITE AND ALL CONTENT, GOODS, AND SERVICES MADE AVAILABLE THROUGH THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SHED PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, SHED MAKES NO WARRANTY THAT (A) THE SITE OR THE SERVICE WILL MEET YOUR REQUIREMENTS OR BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE OR ANY MEDICATION OR SERVICE WILL BE ACCURATE OR RELIABLE; OR (C) ANY MEDICATION, TREATMENT, OR PROGRAM WILL PRODUCE ANY SPECIFIC CLINICAL OR COSMETIC RESULT, INCLUDING ANY PARTICULAR WEIGHT LOSS, HAIR-GROWTH, OR LONGEVITY OUTCOME.

All medical, clinical, and pharmacy services are provided by the Provider Group and independent pharmacies. Shed does not practice medicine, dispense medication, or provide clinical advice, and disclaims any responsibility for the professional services of the Provider Group or any pharmacy. No advice or information, whether oral or written, obtained from Shed or through the Site creates any warranty not expressly stated in these Terms. Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the foregoing exclusions apply only to the maximum extent permitted by law.

24. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL SHED OR ITS PARENTS, SUBSIDIARIES, AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS (COLLECTIVELY, THE “SHED PARTIES”) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY GOODS OR SERVICES MADE AVAILABLE THROUGH THE SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE SHED PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF THE SHED PARTIES ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY GOODS OR SERVICES MADE AVAILABLE THROUGH THE SITE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU ACTUALLY PAID TO SHED FOR THE GOODS OR SERVICES GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, AND (B) ONE HUNDRED U.S. DOLLARS ($100).

The limitations and exclusions in this Section apply notwithstanding the failure of any limited or exclusive remedy of its essential purpose. You acknowledge that the pricing and other terms reflect this allocation of risk and that these limitations and exclusions form an essential basis of the bargain between you and Shed.

Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded under applicable law, including liability for gross negligence, willful misconduct, fraud, or any obligations under Section 25 (Indemnification). Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, the foregoing limitations apply only to the maximum extent permitted by law.

25. Indemnification

You agree to defend, indemnify, and hold harmless the Shed Parties from and against any and all actions, claims, demands, proceedings, losses, damages, liabilities, judgments, awards, fines, penalties, costs, and expenses (including reasonable attorneys’ fees and litigation costs) arising out of or relating to:

• (a) your access to or use of the Site or any Service;
• (b) your breach or alleged breach of these Terms or any policy or guideline incorporated into these Terms;
• (c) any information you submit to Shed, the Provider Group, or any pharmacy partner, including any information that is false, misleading, incomplete, or that omits a material fact;
• (d) your use, misuse, or sharing of any medication, device, supplement, or other product obtained through the Site, including any use that is inconsistent with the directions of your Provider;
• (e) your violation of any applicable law, rule, or regulation, or your violation of any right of any other person or entity;
• (f) any content, communications, or material you post, transmit, or otherwise make available through the Site; and
• (g) your negligence, willful misconduct, or fraud.

Shed reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify Shed. You will cooperate with Shed in the defense of any claim subject to this Section. You will not settle any matter without Shed’s prior written consent. This Section does not require you to indemnify any Shed Party for that Shed Party’s own gross negligence, willful misconduct, or fraud, or for any liability that cannot lawfully be allocated to you under applicable law.

26. Force Majeure

Neither Shed nor you will be liable for any failure or delay in performing any obligation under these Terms (other than an obligation to make a payment of money) to the extent that the failure or delay is caused by an event beyond that party’s reasonable control, including acts of God; natural disasters; fire; flood; earthquake; epidemic, pandemic, or other public-health emergency; war, terrorism, civil unrest, or military action; labor disputes; failures or disruptions of telecommunications, internet, payment-processing, or cloud-computing services; supply-chain disruptions affecting compounded or brand-name medications, active pharmaceutical ingredients, raw materials, or shipping; pharmacy or laboratory outages; recalls, market withdrawals, or other regulatory actions affecting any medication; orders, restrictions, or other actions of any governmental, regulatory, or judicial authority; or any other cause that could not reasonably have been anticipated or avoided (each, a “Force Majeure Event”).

If a Force Majeure Event delays or prevents Shed’s performance, Shed will use commercially reasonable efforts to mitigate the effect on your access to the Service and to resume performance as promptly as reasonably practicable. If a Force Majeure Event continues for more than sixty (60) consecutive days, either party may terminate the affected program or subscription without further liability except as to fees already accrued and Shed-initiated refunds to which you are otherwise entitled.

27. Governing Law; Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND SHED TO RESOLVE DISPUTES ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION, WAIVES YOUR RIGHT TO A TRIAL BY JURY, AND WAIVES YOUR RIGHT TO PARTICIPATE IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. SECTION 26.7 BELOW EXPLAINS HOW YOU MAY OPT OUT OF ARBITRATION WITHIN THIRTY (30) DAYS OF FIRST ACCEPTING THESE TERMS.

27.1 Governing Law

These Terms, and any dispute arising out of or relating to these Terms, the Site, or any goods or services made available through the Site, are governed by the laws of the State of Utah, without regard to its conflict-of-laws principles. Federal law, including the Federal Arbitration Act (9 U.S.C. § 1 et seq.) (the “FAA”), governs the interpretation and enforcement of the arbitration provisions in this Section.

27.2 Informal Resolution

Before initiating any arbitration or court proceeding, you and Shed agree to attempt in good faith to resolve any dispute informally. You must first send a written notice of dispute to Shed at support@tryshed.com and to the address in Section 42 (Contact Details), describing the nature and basis of the claim and the specific relief sought. Shed will send any notice of dispute to the email address then on file for your account. The parties will negotiate in good faith for at least thirty (30) days following receipt of the notice. If the dispute is not resolved within sixty (60) days following receipt of the notice, either party may commence arbitration in accordance with this Section. The statute of limitations applicable to a claim is tolled during this informal-resolution period.

27.3 Binding Arbitration

Except as expressly provided in Sections 27.7, 27.8, and 27.9, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any goods or services made available through the Site, including the formation, interpretation, breach, termination, validity, or enforceability of these Terms or this arbitration agreement (a “Dispute”), will be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect (the “AAA Rules”), as modified by this Section. The AAA Rules are available at www.adr.org. The arbitrator, not any federal, state, or local court or agency, has exclusive authority to resolve any Dispute, including any claim that all or any part of these Terms is void or voidable.

27.4 Arbitration Procedure

• Location: The arbitration will be conducted by telephone or videoconference unless the arbitrator orders otherwise. Any in-person hearing will be held in Salt Lake County, Utah, or in the U.S. county of your residence, at your election.
• Arbitrator: A single arbitrator will be selected in accordance with the AAA Rules. The arbitrator must be a retired judge or attorney experienced in consumer-protection and healthcare-services law.
• Fees: The allocation of arbitration fees is governed by the AAA Rules, except that Shed will pay all AAA filing, administration, and arbitrator fees that exceed the amount you would have paid to file the same claim in a court of competent jurisdiction, unless the arbitrator finds the claim frivolous or brought for an improper purpose.
• Discovery: Discovery will be limited as set forth in the AAA Rules and as the arbitrator deems necessary to a fair resolution.
• Authority and Award: The arbitrator may award any individual relief that a court of competent jurisdiction could award under applicable law, but only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. The arbitrator’s award is final and binding on the parties and may be entered as a judgment in any court of competent jurisdiction.
• Confidentiality: The existence and content of the arbitration proceeding will be kept confidential by the parties and the arbitrator, except to the extent necessary to enforce or challenge the award, to comply with applicable law, or to pursue legal rights.

27.5 Class Action and Jury Trial Waiver

YOU AND SHED EACH AGREE THAT ANY DISPUTE WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, MASS, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN THE CLAIMS OF ANY OTHER PERSON, MAY NOT PRESIDE OVER ANY CLASS OR REPRESENTATIVE PROCEEDING, AND MAY AWARD RELIEF ONLY ON AN INDIVIDUAL BASIS. YOU AND SHED EACH WAIVE ANY RIGHT TO A TRIAL BY JURY.

If any portion of this class-action and jury-trial waiver is found to be unenforceable as to a particular claim or particular request for relief, that claim or request will be severed from arbitration and brought in a court of competent jurisdiction in Salt Lake County, Utah, but all other claims will remain in arbitration.

27.6 Mass Arbitration Protocol

If twenty-five (25) or more individuals submit, or threaten to submit, demands for arbitration raising substantially similar claims against Shed within a sixty (60) day period (collectively, a “Mass Filing”), the following procedures will apply in addition to the AAA Rules:

• (a) Each claimant’s counsel must certify in writing that counsel (i) has conducted a reasonable pre-filing inquiry into the facts underlying each individual claim, (ii) is authorized to represent and has met or conferred with each individual claimant, and (iii) has confirmed that each claimant intends to pursue the claim on an individual basis. Demands that do not include this certification will not be deemed validly filed.
• (b) The parties will select a bellwether process: the parties will each select up to ten (10) demands to proceed as bellwether arbitrations (twenty (20) total), with the remaining demands stayed pending the bellwether outcomes. AAA filing and administration fees are due only for the bellwether demands during this stay.
• (c) After the bellwether arbitrations conclude, the parties will participate in a global mediation administered by a mutually agreed mediator. If the dispute is not resolved at mediation, the remaining demands will proceed under the AAA Rules in batches of up to fifty (50) at a time.
• (d) The statute of limitations is tolled for all claimants subject to a Mass Filing during the bellwether and mediation phases.

The arbitrator selected in any bellwether proceeding has authority to decide any dispute concerning the application or interpretation of this Mass Arbitration Protocol.

27.7 Right to Opt Out

You may opt out of this arbitration agreement, the class-action waiver, and the jury-trial waiver by sending written notice of your decision to opt out to Shed at support@tryshed.com within thirty (30) days after the date you first accept these Terms or this amended Section, whichever is later. Your notice must include your full name, the email address associated with your account, your postal mailing address, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other portion of these Terms. If you opt out, both you and Shed will be deemed to have agreed that any Dispute will be resolved in the state or federal courts located in Salt Lake County, Utah, under Section 27.1, and that the jury-trial waiver and class-action waiver do not apply.

27.8 Small-Claims Court Carve-Out

Either party may bring an individual action in a small-claims court of competent jurisdiction, in lieu of arbitration, for any Dispute that qualifies for relief in that court.

27.9 Intellectual Property and Injunctive Relief Carve-Out

Either party may bring an action in a court of competent jurisdiction in Salt Lake County, Utah seeking injunctive or other equitable relief to prevent the actual or threatened infringement, misappropriation, or violation of that party’s intellectual-property rights, confidential information, or trade secrets, or to enforce the class-action or jury-trial waiver.

27.10 Severability of Arbitration Provisions

If any provision of this arbitration agreement is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect, except that if the class-action waiver is held unenforceable with respect to any claim seeking public injunctive relief, that claim (and only that claim) will be severed and brought in a court of competent jurisdiction in Salt Lake County, Utah.

27.11 Survival

This Section survives any termination of these Terms or your account.

28. Modification of Terms

Shed may amend these Terms from time to time to reflect changes in law, in the Service, or in Shed’s business practices. Shed will provide notice of any amendment by posting the amended Terms on the Site with a revised “Effective Date” and, for material amendments, by additional notice to the email address then on file for your account.

Non-material amendments are effective upon posting; your continued use of the Site or the Service after posting constitutes acceptance of the amended Terms. Material amendments are effective no earlier than thirty (30) days after notice; before a material amendment takes effect, you have the right to terminate your account or subscription without further obligation other than payment for Service already received. Where required by applicable law (including California’s Automatic Renewal Law), Shed will provide additional or longer notice and will obtain affirmative consent to any material change to recurring-charge or auto-renewal terms.

Amendments do not apply retroactively to any Dispute (as defined in the Governing Law; Arbitration; Class Action Waiver section) of which Shed has actual notice before the effective date of the amendment.

29. Assignment

You may not assign, transfer, sublicense, or delegate these Terms or any of your rights or obligations under these Terms, by operation of law or otherwise, without Shed’s prior written consent. Any attempted assignment, transfer, sublicense, or delegation without such consent is null and void. Shed may freely assign, transfer, or delegate these Terms and any of its rights and obligations, in whole or in part, without your consent or notice, including in connection with a merger, acquisition, corporate reorganization, financing, or sale of all or substantially all of its assets. Subject to the foregoing, these Terms bind and inure to the benefit of the parties and their respective permitted successors and assigns.

30. Notice

Any notice you give to Shed under these Terms must be in writing and sent to support@tryshed.com (with a copy, for legal notices, to Shed Holdings, LLC, 10813 S River Front Pkwy, Ste 550, South Jordan, UT 84095, Attn: Legal). Any notice Shed gives to you under these Terms may be sent by email to the address then on file for your account, by message in the Patient Portal, or by posting notice on the Site, and will be deemed effective upon transmission or posting. You are responsible for keeping the email address and contact information on file for your account current.

31. Entire Agreement

These Terms, together with the Privacy Policy, the Notice of Privacy Practices, any supplemental program terms incorporated by reference, and any order confirmation issued at the time of purchase, constitute the entire agreement between you and Shed with respect to the Site, the Service, and the goods made available through the Site, and supersede all prior or contemporaneous understandings, communications, and agreements (whether oral or written) between you and Shed on those subjects. You acknowledge that you have not relied on any statement, representation, assurance, or warranty made or given by any person, whether or not employed by Shed, that is not set forth in these Terms or the documents incorporated by reference.

32. Survival

The provisions of these Terms that by their nature should survive termination of your account, cancellation of any subscription, or expiration of these Terms will survive, including the provisions addressing intellectual property; accrued payment obligations and true-up amounts; disclaimers of warranties; limitation of liability; indemnification; recording of communications; governing law; arbitration and class action waiver; entire agreement; severability; the Privacy Policy and HIPAA Notice; and any other provision that expressly or by its nature is intended to survive.

33. Government Access and Legal Process

Shed may access, preserve, and disclose your account information and any other information about you, including content of communications, if Shed determines in good faith that such access, preservation, or disclosure is reasonably necessary to: (a) comply with applicable law, regulation, legal process (including subpoenas, court orders, search warrants, and other lawful requests), or governmental investigation; (b) enforce these Terms, including investigation of potential violations; (c) detect, prevent, or otherwise address fraud, security, or technical issues; or (d) protect the rights, property, or safety of Shed, the Provider Group, any pharmacy partner, you, or any other person. Where permitted by law, Shed will use reasonable efforts to notify you of compulsory legal process directed to your account information before disclosure.

34. Export Controls and Sanctions

You represent and warrant that you (a) are not located in, under the control of, or a national or resident of any country or region that is subject to comprehensive U.S. trade sanctions or other U.S. embargoes; (b) are not identified on any U.S. government restricted-party list, including the U.S. Department of Treasury’s Office of Foreign Assets Control (OFAC) Specially Designated Nationals and Blocked Persons List; and (c) will not use the Site or the Service in violation of any applicable U.S. or non-U.S. export control, sanctions, or anti-corruption laws.

35. Additional Program Terms

Specific programs, promotions, beta or pilot features, and third-party-funded benefits may be governed by supplemental terms presented to you at the time of enrollment or use (“Supplemental Terms”). Supplemental Terms are incorporated into these Terms by this reference. In the event of any conflict between these Terms and any Supplemental Terms with respect to a specific program, the Supplemental Terms control with respect to that program only.

36. Digital Millennium Copyright Act

Shed respects the intellectual-property rights of others and expects users of the Site to do the same. If you believe in good faith that material accessible on the Site infringes a copyright you own or control, you may submit a written notice of claimed infringement to Shed’s designated copyright agent containing the elements required by 17 U.S.C. § 512(c)(3), including: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material that is claimed to be infringing and where it is located on the Site; (d) your contact information; (e) a statement that you have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner.

Notices may be sent to Shed’s designated copyright agent at support@tryshed.com (subject line: “DMCA Notice”) or by postal mail to Shed Holdings, LLC, Attn: DMCA Agent, 10813 S River Front Pkwy, Ste 550, South Jordan, UT 84095. Counter-notices may be submitted under 17 U.S.C. § 512(g)(3) to the same address. Shed may terminate the accounts of users who are determined to be repeat infringers.

37. Prescription Filling, Availability, and Professional Services:

PLEASE BE ADVISED.

All prescriptions are issued solely at the discretion of independent, licensed healthcare Providers after appropriate clinical evaluation. Shed does not prescribe, dispense, or sell medications.

Medications, including brand-name drugs such as Wegovy® and Zepbound®, may be purchased directly by Members through third-party pharmacies, including LillyDirect or NovoCare, after Provider approval.

Shed’s role is limited to facilitating access to Providers and coordinating communication between Members, Providers, and pharmacies. Shed does not receive compensation from pharmacies based on prescription volume or medication sales.

Due to availability or supply chain-related conditions which may not be foreseeable or predictable, Shed’s network of pharmacy partners may not be able to procure and provide to you brand-name medications. In that event, Shed will work with you to explore other fulfillment options, if available.

You agree and understand that your prescription(s) may be filled by and transferred between any of Shed’s pharmacy partners and you agree that your Provider and/or Shed may take these actions on your behalf. Shed does not control or interfere with any professional service provided by its pharmacy partners, and each is solely responsible for their provision of professional services rendered to you.

Likewise, Shed makes no representations or guarantees regarding any medication or other product’s place of origin. Medications and other products may be shipped to you directly from sources other than within the United States, including without limitation the United Kingdom, Canada, and other locations.

Medication availability is subject to clinical approval, pharmacy inventory, supply chain constraints, and regulatory requirements. Shed does not guarantee that any medication—including GLP-1 medications—will be available, and Shed does not influence the Provider Group’s decision to initiate, continue, or discontinue any medication.

By accepting this Agreement, you acknowledge and agree that any services you receive from Shed’s pharmacy partners and your healthcare Providers through the Site or otherwise are also subject to this Agreement, and that Shed’s affiliates in providing Services to you–including without limitation its affiliated pharmacies, healthcare providers, labs, shipping companies, and others–are third-party beneficiaries of this Agreement.

38. Pharmacy Partners

Strive Compounding Pharmacy:
1275 E Baseline Rd #104
Gilbert, AZ 85233

Promise Pharmacy:
31818 US 19 S
Palm Harbor, FL 34684

DCA Pharmacy
233 Bedford Way
Franklin, TN 37064

39. Severability:

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under any applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal, and the rest of these Terms and Conditions will still be considered valid.

40. Corporate Practice of Medicine Compliance (California and Other States)

Shed provides administrative, technology, and membership services only and does not provide medical care, diagnosis, or treatment. All professional medical services are provided by independent, physician-owned or licensed entities with whom Shed contracts to provide administrative support.

Shed does not control or interfere with any Provider’s medical judgment, and no portion of the membership fee paid to Shed constitutes payment for medical services.

41. California Residents

If you are a California resident, the following supplemental provisions apply in addition to the other provisions of these Terms.

41.1 Confidentiality of Medical Information Act

California’s Confidentiality of Medical Information Act (Civil Code § 56 et seq.) (the “CMIA”) requires a Provider to obtain a patient’s explicit authorization before electronically disclosing medical information. By accepting these Terms and authorizing electronic communications (including SMS communications under Section 6 (Communication via SMS or Similar Messaging Technologies)), you provide that authorization for the purposes of the CMIA, subject to your right to withdraw that authorization at any time prospectively.

41.2 California Consumer Privacy Act

Your rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (the “CCPA”), and the mechanics for exercising those rights, are described in the Privacy Policy. Personal information collected by the Provider Group in connection with the provision of healthcare services is not subject to the CCPA, but is protected under HIPAA and the CMIA.

41.3 Automatic Renewal Law

Shed’s subscription and renewal terms are designed to comply with California’s Automatic Renewal Law (Business and Professions Code § 17600 et seq.) (the “ARL”), including the cancellation, notification, and consent requirements specifically referenced in the Multi-Month Subscriptions and Care Membership Plans sections of these Terms.

41.4 Shine the Light

California Civil Code § 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for direct-marketing purposes. To make such a request, please contact us at support@tryshed.com.

41.5 Complaint Resolution

California Civil Code § 1789.3 requires us to provide the following notice: the provider of this Service is Shed Holdings, LLC, 10813 S River Front Pkwy, Ste 550, South Jordan, UT 84095. You may file a complaint regarding the Service or seek information about the cost of the Service by contacting us in writing at the address above or by email at support@tryshed.com. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Boulevard, Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

42. Contact Details:

Please contact us if you have any questions or concerns. Our contact details are as follows:

Email:
support@tryshed.com

Address:
10813 S River Front Pkwy, Ste 550
South Jordan, UT 84095

Effective Date: June 10, 2026

These terms and conditions (the “Terms and Conditions”) govern the use of  (the “Site”) as well as all goods and services sold or otherwise facilitated via the Site. This Site is owned and operated by Shed Holdings, LLC (“Shed”). This Site is a telehealth and communications website. Shed is not a medical group, does not practice medicine, and does not provide medical advice, diagnosis, or treatment.

All telehealth, clinical evaluations, prescriptions, treatment plans, follow-up schedules, and all other medical services available through the Site are provided exclusively by independent, physician-owned or licensed professional entities (“Provider Group”) and their affiliated licensed healthcare providers (“Providers”).

Decisions regarding medical appropriateness, prescribing, modality of care (synchronous or asynchronous), eligibility for treatment, and follow-up cadence rest solely with the Provider Group and its Providers, not Shed.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

1. State-Specific Telehealth and Asynchronous Care Compliance

Availability of asynchronous (non-video) medical evaluation varies by state law. Determinations regarding whether asynchronous care is legally permitted or clinically appropriate are made solely by the Provider Group. Shed does not determine clinical modality, and may disable asynchronous functionality at the direction of the Provider Group.

2. Telehealth Informed Consent

2.1 Nature of Telehealth Services

By using the Site to seek or receive medical evaluation, prescriptions, or follow-up care, you acknowledge and agree that you are receiving those services via telehealth. Telehealth involves the use of electronic communications (including secure messaging, audio, video, and asynchronous data exchange) to enable a Provider to evaluate, diagnose, and treat you remotely. Because no in-person physical examination is performed through the Site, certain conditions may not be diagnosable through telehealth, and your Provider may determine that in-person care is medically necessary.

2.2 No Emergency Services

THE SITE AND THE SERVICE ARE NOT INTENDED FOR EMERGENCIES. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, A LIFE-THREATENING CONDITION, OR A MENTAL-HEALTH CRISIS, CALL 911 IMMEDIATELY OR PROCEED TO THE NEAREST EMERGENCY ROOM. IF YOU OR SOMEONE YOU KNOW IS IN CRISIS, CALL OR TEXT 988 (THE SUICIDE AND CRISIS LIFELINE). NEITHER SHED NOR THE PROVIDER GROUP PROVIDES EMERGENCY MEDICAL SERVICES OR REAL-TIME CRISIS RESPONSE THROUGH THE SITE.

2.3 Provider Licensure

Providers furnish telehealth services only in states in which they hold an active, unrestricted license to practice. The availability of any particular Provider, medication, modality (synchronous or asynchronous), or service depends on the state in which you are physically located at the time of the visit and on applicable state and federal law, including state pharmacy and controlled-substance laws. You agree to inform Shed and the Provider Group promptly if you relocate or are physically located in a different state at the time of any visit.

2.4 Benefits, Limitations, and Risks of Telehealth

Telehealth offers convenient access to licensed Providers and may reduce the time and travel associated with in-person care. Telehealth also carries limitations and risks, including: (a) the Provider may not have all of the information that would be available from an in-person examination; (b) audio, video, or data transmission could be interrupted or distorted by technological failures; (c) electronic communications could, despite reasonable safeguards, be intercepted, breached, or accessed by unauthorized persons; and (d) follow-up or in-person care may still be required. You acknowledge and accept these limitations and risks.

2.5 Documentation and Records

Telehealth encounters are documented in the Provider Group’s medical records system. You may request a copy of, or seek to amend, your medical records in accordance with the Notice of Privacy Practices and applicable law.

2.6 Right to Withhold or Withdraw Consent

Your participation in telehealth is voluntary. You may withhold or withdraw your consent to telehealth at any time without affecting your right to seek care from a different Provider in person, except that withdrawal of consent will end your ability to receive telehealth services through the Site prospectively.

3. Intellectual Property

All content published and made available on our Site is the property of Shed and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

4. Age Restrictions

The minimum age to use our Site is 18 years old. By using this Site, users agree and represent that they are over 18 years old. We do not assume any legal responsibility for false statements about age.

5. Acceptable Use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

• Harass or mistreat other users of our Site;
• Violate the rights of other users of our Site;
• Violate the intellectual property rights or the Site owners or any third party to the Site;
• Hack into the account of another user of the Site;
• Act in any way that could be considered fraudulent; or
• Post any material that may be deemed inappropriate or offensive.
• If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend, or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

6. Communication via SMS or Similar Messaging Technologies

6.1 Your Consent to SMS PHI Communications:

By using our services, you expressly consent to receive communications containing your Personal Health Information (“PHI”) via standard SMS text messaging or similar unencrypted messaging technologies (e.g., MMS), including but not limited to appointment reminders, prescription details, test results, or other health-related information.

6.2 Safeguards and Risk Acknowledgment:

We take reasonable administrative, technical, and physical precautions—and thoroughly vet our internal systems and those of our service providers—to protect your PHI and maintain compliance with applicable health and privacy laws, including the Health Insurance Portability and Accountability Act ("HIPAA") and similar state laws.

Nevertheless, standard SMS and similar technologies:

• May not be fully encrypted end-to-end during transmission or storage;
• May leave message copies on your device, your carrier’s systems, or intermediate networks;
• Can be accessed by individual(s) with access to your device or phone account;
• May be intercepted or otherwise compromised.

6.3 Regulatory Compliance and Alternatives:

Under HIPAA, you have the right to request confidential communications via alternative, more secure methods, such as your encrypted patient portal. If such a request is reasonable, we will accommodate it—but first, you must acknowledge these risks and affirm your continued consent to SMS-based PHI communication.

6.4 State-Specific Privacy Considerations:

California: Under the Confidentiality of Medical Information Act (CMIA), a Provider must obtain explicit patient consent before electronically disclosing medical information—this clause serves as that consent.

6.5 Opt-Out / Revocation of Consent:

You may withdraw your consent to receive PHI via SMS at any time by notifying us through the secure messaging portal or by contacting our support team. Your request will be honored prospectively—but communications already sent via SMS prior to your revocation remain authorized.

6.6 Documentation:

Your continued use of our services after receiving this disclosure constitutes consent, which we will document and retain as required by HIPAA.

6.7 Marketing SMS and Text Messaging Consent

Where you affirmatively opt in (separately from any consent given for transactional or PHI communications under this Section), you authorize Shed and its service providers to send recurring marketing and promotional text messages to the mobile number you provide, including messages sent using an automatic telephone dialing system or artificial or prerecorded voice.

Your consent to receive marketing text messages is not a condition of purchase or of receiving any Shed product or Service. You may opt out of marketing messages at any time by replying STOP to any marketing message. For help, reply HELP.

Message frequency varies. Message and data rates may apply, depending on your mobile carrier and plan. Shed is not responsible for any such carrier charges. Shed and its service providers may also place marketing telephone calls to you, including calls using an automatic telephone dialing system or artificial or prerecorded voice, where you have provided express written consent as described in this Section.

7. Recording of Communications

You acknowledge and consent that Shed and its service providers may record, monitor, transcribe, and retain calls, telehealth visits, video sessions, and other communications between you and Shed, the Provider Group, your Shed Health Coach, or any pharmacy partner, for purposes including quality assurance, training, regulatory compliance, fraud prevention, dispute resolution, and clinical documentation. Where required by applicable state law (including California, Florida, Illinois, Massachusetts, Montana, New Hampshire, Pennsylvania, and Washington), this Section serves as your express consent to the recording of any such communication. If you do not consent to recording, do not use audio, video, or telephone-based Services.

Recordings and transcripts are stored in accordance with the Privacy Policy and, where they constitute protected health information, the Notice of Privacy Practices.

8. Accounts

When you create an account on our Site, you agree to the following:

You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and all personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes. We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

9. Sale of Services

These Terms and Conditions govern the sale of services and goods available on our Site. The following services and products are or may be made available on or facilitated by our Site:

• Telehealth Services
• Weight-Loss Solutions
• Longevity Solutions
• Hair-Loss Solutions
• Hormone Replacement
• TherapyLab Testing
• Dermatology Solutions
• Sex Health Solutions
• Nutritional Supplements
• Health Coaching
• Miscellaneous Goods

The services and goods will be paid for in full when they are ordered.

These Terms and Conditions apply to all the services and goods that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services and goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images, and we cannot guarantee the accuracy of all services and goods we provide. You agree to purchase services and goods from our Site at your own risk.

We reserve the right to modify, reject, or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid unless you have already received the service or product you ordered. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

10. Financial Agreement

Payments made to Shed are for administrative, technology, and membership services that provide access to the Shed Platform and related non-clinical resources. All professional medical services are provided by independent, licensed healthcare providers.

Shed does not receive or retain any portion of fees paid for medical or pharmacy services. Where permitted by law, payments for professional services may be collected by an independent medical group or its designated billing agent, not by Shed.

Payment of all fees is expected at the time of service or order via the payment method on file. You hereby authorize payment directly to Shed for all services rendered and goods purchased where applicable.

Payments can be made via credit/debit card and are due at the time of purchase. Credit/debit card payments can be made directly within the Shed Portal.

You hereby warrant and agree that you understand that all Medication Programs with Shed are subscription-based programs that renew automatically. Billing may occur either every twenty-eight (28) days or on a monthly basis, depending on your specific program. Subscriptions are only eligible for cancellation after two months or at the close of your renewal cycles, whichever is longer.

You may cancel your Subscription up to seventy-two (72) hours before your next billing cycle begins. Cancellations will take effect at the end of the current Subscription period, and only future charges will be canceled.

To cancel your subscription, you may do so through your Patient Portal once you have met your two-month commitment. Simply log into your Patient Portal, navigate to “My Treatments,” and select “Manage Subscription.”

You are responsible for all Subscription Fees (plus any applicable taxes and other charges) for the current Subscription period. If you cancel, you will retain access to the Services until the end of your Subscription period.

You agree and acknowledge that a prescription for any particular medication is not guaranteed and is subject to the independent medical judgment of your prescribing Provider during your consultation.

You agree that Shed reserves the right to stop, pause, or cancel a treatment plan, program, or other service for an individual at any time. If you default on your account, you agree that you will be subject to finance and/or legal fees in addition to the total account balance.

You expressly acknowledge and agree to the above financial and cancellation policies. In the case of default payment, you are responsible for full payment of the balance, interest accrued, and any collection costs and legal fees incurred to collect on this account. You understand that insurance may not be accepted by Shed for its services. By utilizing the Site, including the ordering and/or purchasing of services or goods, you acknowledge that you have read, understand, and accept the information and conditions specified in this agreement.

11. Subscriptions

Certain Shed programs operate on a monthly subscription basis. Such subscriptions may include:    

• Access to prescribed medication (subject to Provider evaluation and approval)    
• Access to scheduling visits with independent licensed healthcare providers, as medically appropriate and determined solely by the Provider Group.
• Access to text-based health coaching and community resources.
• Access to LillyCare and NovoDirect for brand-name medications (e.g, Wegovy® and Zepbound® in connection with Provider approval).
• One (1) fifteen-minute (15-minute) virtual coaching appointment per month.
• PLEASE BE ADVISED:
• The membership fee is separate from the cost of medication.
• Shed does not dispense or sell medication directly.
• Members are responsible for purchasing approved prescriptions directly through LillyDirect or NovoCare.
• Membership fees are non-refundable once a patient has been approved for treatment.
• If you are not approved for treatment by a licensed Provider, your membership fee will be refunded.
• Any clinical requirements described in connection with a membership program—such as follow-up visits, clinical check-ins, or medication monitoring—represent requirements set by the Provider Group and not by Shed.

11.1 Commitment Period:

All programs require a minimum commitment of two (2) full months. Early cancellation within this period does not release you from payment obligations and will not result in a refund or credit.

11.2 Billing and Auto-Renewal:

Your subscription will automatically renew each month on your original billing date. Your payment method on file will be charged unless you cancel your subscription in accordance with the cancellation policy below.

11.3 Cancellation Policy:

You must cancel your subscription at least seventy-two (72) hours before your next billing date to avoid being charged for the upcoming month. Cancellations submitted less than 72 hours before your billing date will apply to the following month.

11.4 Refund Policy:

All subscription fees are non-refundable once charged, including but not limited to situations where:

• You fail to complete required follow-up appointments or refill request forms    
• You do not utilize the text-based coaching services or Provider visits    
• You cancel after the 72-hour cancellation window    
• You attempt to cancel before fulfilling the two-month minimum commitment

Failure to engage with program requirements or services does not constitute grounds for a refund.

If medication is not shipped due to your failure to complete necessary actions (e.g., submitting a refill request form, attending a required visit), that month remains ineligible for a refund. However, at Shed’s discretion, you may be eligible for a one-time credit toward a future month’s shipment once required actions are completed and your subscription remains active.

All credits must be used within 60 days and cannot be exchanged for cash or transferred to another account. Credits do not hold any cash value.

11.5 Modifications and Termination:

Shed reserves the right to modify or discontinue its services or these terms at any time, with reasonable notice as required by applicable law.

11.6 Eligibility and Compliance:

By subscribing, you confirm that you are at least 18 years of age and located in a U.S. state where Shed services are available. You agree to comply with all applicable federal, state, and local laws in connection with your use of the services.

12. Program Change:

Billing

By submitting a program change request, you agree to be charged for the new program at the time of submission.

12.1 Temporary Pause During Change:

When a program change is submitted, your subscription will be placed on a temporary pause for up to 21 days. If you do not meet with your Provider during this time, your original subscription will resume.

12.2 Refill and Order Processing:

If you have a refill in progress at the time of your program change, the change will apply to your next order. Please note that Shed is unable to cancel or modify any orders that are already processing or preparing for shipment.

12.3 Cancellation and Pause Restrictions During Change:

Once you submit a program change request, you will not be able to cancel or pause your subscription until the program change process has been completed.

13. Multi-Month Subscriptions

13.1 Minimum Term and Billing

By purchasing a multi-month subscription, you agree to a minimum commitment of two (2) full billing months (the “Minimum Term”). At checkout, you may select one of two payment options for your multi-month subscription: (i) a single payment of the full multi-month program fee at the time of purchase, or (ii) installment billing in which the multi-month program fee is divided into installments charged at the cadence selected at checkout (including, where offered, installments billed every two (2) months over the term of your subscription). Your selected payment option, including the timing and amount of each installment, is presented to you at checkout and reflected in your billing confirmation. After the Minimum Term expires, your subscription will automatically convert to and renew on a monthly or 28-day basis at the then-current standard rate (currently $199 per month for Compounded Semaglutide and $299 per month for Compounded Tirzepatide), unless you cancel in accordance with the cancellation terms below. We will give you at least thirty (30) days’ notice of any change in that rate, and at least seven (7) days’ notice where required by California law.

13.2 Fulfillment

Medication under 6-month and 12-month subscriptions is fulfilled in shipment cycles of either one (1) or two (2) vials, each vial containing four (4) weeks of medication (one injection per week). Your shipment cycle is determined at the time of your order based on your state of residence and applicable regulations.

Members receiving two-vial shipments will receive eight (8) weeks of supply per shipment, dispatched approximately every eight (8) weeks. Members receiving one-vial shipments will receive four (4) weeks of supply per shipment, dispatched approximately every four (4) weeks.

Under a 6-month subscription, you will receive a total of twenty-four (24) weeks of medication, delivered in either three (3) two-vial shipments or six (6) one-vial shipments depending on your fulfillment cycle. Under a 12-month subscription, you will receive a total of forty-eight (48) weeks of medication, delivered in either six (6) two-vial shipments or twelve (12) one-vial shipments.

Partial fulfillment cycles are not available. Once a shipment has been dispatched, that cycle is considered used in full and is non-refundable, regardless of how much of the supply you have consumed. Applicable federal and state pharmacy laws prohibit the restocking of dispensed prescription medication.

13.3 Cancellation

You may cancel your multi-month subscription at any time after completing the Minimum Term in any of the following ways: (i) by clicking the “Cancel Subscription” link in your Member Portal; (ii) by clicking the cancellation link included in any billing confirmation or shipment preview email from Shed; or (iii) by contacting Shed’s Member Success Team at support@tryshed.com. Cancellation requests must be submitted at least 72 hours before your next scheduled shipment date to take effect for that cycle. Requests submitted within 72 hours of a scheduled shipment will apply to the following cycle. Cancellation is confirmed by email within twenty-four (24) hours. Shed will not require you to complete a retention offer, discount offer, or additional customer-service interaction as a condition of cancellation.

Cancellation ends your access to the program but does not automatically entitle you to a refund. A refund is only issued where unfulfilled cycles remain — meaning cycles for which medication has not yet shipped. If all medication under your subscription has been shipped, no refund will be issued.

13.4 Refund Calculation

Refunds may be issued for the unused portion of a subscription under the following circumstances:

• A licensed Provider determines you are not medically eligible for treatment;
• If you are advised to discontinue by a Provider;
• We are unable to fulfill your prescription due to supply or operational issues.

Refunds will not be issued for lack of results, change of mind, or failure to follow the prescribed treatment plan.

Where a refund is due on cancellation, the amount is calculated as follows: the number of months used is repriced at the applicable month-to-month rate, and the difference between that amount and the total paid is refunded. A “used month” is any month for which medication has shipped. Partial months count as a full used month.

Example:

Member purchases a 6-month semaglutide plan at $179/month ($1,074 paid). Cancels after 4 months with medication shipped for all 4.

Used months repriced: 4 × $199 = $796

Refund: $1,074 − $796 = $278 If medication has shipped for all 6 months: no refund is due.

‍

13.5 Minimum Term — No Refund

No refund will be issued for any cycles within the Minimum Term, except (i) as provided in Section 13.7 (Adverse Reactions), (ii) as provided in Section 13.10 (Shed-Initiated Changes), (iii) as provided in Section 13.12 (Servicemembers), (iv) upon the member’s death or permanent incapacitation, (v) where required by applicable state consumer-protection, cooling-off, or rescission law, or (vi) where an FDA recall, market withdrawal, or other regulatory action prevents fulfillment. You will retain access to the program through the end of your Minimum Term period.

13.6 Program Pause

Members on multi-month subscriptions are eligible for one (1) program pause per subscription term, for a maximum of three (3) weeks. Pause requests must be submitted at least 48 hours before your next scheduled shipment. Pause requests submitted within 48 hours of a scheduled shipment will apply to the following cycle.

A pause suspends your next shipment and extends your subscription term accordingly. It does not reduce, delay, or otherwise affect any payment obligations to a Buy Now, Pay Later provider if you have used such a service to finance your subscription. 13.6.1 Provider-Recommended Pause:

If your licensed Provider recommends a pause in your program for medical reasons, that pause will be approved without restriction and will not count against your standard one-pause allowance.

13.7 Adverse Reactions

If you experience an adverse reaction to your medication and your Provider determines you are unable to continue the program, your subscription will be cancelled immediately. The Minimum Term commitment will not apply. Within five (5) business days of your Provider’s determination, Shed will: (a) refund all amounts you paid for unshipped cycles at the price you paid (not repriced at the month-to-month rate); and (b) as a good-faith measure, refund the greater of fifty percent (50%) of the amount paid for your last shipped cycle or the pro-rata unused portion of that cycle. Applicable federal and state pharmacy laws prohibit the return and restocking of dispensed prescription medication, so shipped medication cannot be returned. Your Provider’s determination of adverse reaction will not be separately contested by Shed for purposes of this Section.

13.8 Medication Changes

A request to change your prescribed medication mid-subscription will be treated as a cancellation of your current plan and enrollment in a new plan. The remaining balance on your current plan will be calculated and applied as a credit toward your new plan.

The following applies to the credit:

• If the credit does not cover the full cost of the new plan, you will be required to pay the difference at the time the new plan is activated.
• If your credit exceeds the cost of the new plan, the surplus will be refunded to your original payment method.
• Credits are non-transferable and have no cash value outside of application toward a Shed program.

If your new medication is not clinically approved by your Provider, your credit will be held for up to eighteen (18) months. Credits not applied within eighteen (18) months will be refunded to your original payment method upon your request.

13.9 Buy Now, Pay Later (BNPL)

If you finance your multi-month subscription using a Buy Now, Pay Later service (such as Affirm, Klarna, or Afterpay), Shed receives the full program amount from the BNPL lender at the time of purchase. Your installment payment obligations are governed by your agreement with the BNPL provider and are not affected by a program pause, cancellation, or dispute with Shed.

Where a refund is due to you from Shed, it will be issued to your BNPL lender, who will apply it to reduce your outstanding balance or return funds to your payment method in accordance with the lender’s policies. Refund processing timelines are subject to the lender’s applicable refund window (Affirm: 120 days; Klarna/Afterpay: 180 days from original transaction). Shed will transmit your refund to your BNPL lender within three (3) business days of confirmed cancellation. Your BNPL lender will then apply the refund to your balance in accordance with its own processing windows, which may take up to the refund windows identified above. Until the refund is posted to your BNPL account, you remain obligated to make installment payments to your BNPL lender under your separate agreement with that lender. If you believe your BNPL lender is delayed beyond its stated window, please contact support@tryshed.com and we will assist in escalating the refund with your BNPL lender.

13.10 Shed-Initiated Changes

If Shed Holdings initiates a commercial or operational change (including formulary changes or supply disruption), or your Provider (acting through the affiliated Provider Group) initiates a change to your program — including due to clinical ineligibility identified after enrollment — you will be made whole on all unfulfilled cycles at the price you paid. The month-to-month repricing formula and Minimum Term restriction do not apply to changes initiated under this Section 13.10 or, for the avoidance of doubt, to refunds due under Section 13.7 (Adverse Reactions).

13.11 Member Agreements

By purchasing a multi-month subscription, you confirm that you have read, understood, and agree to these Multi-Month Subscription Terms in addition to Shed’s general Terms and Conditions. All applicable agreements are presented and must be accepted at the point of enrollment. At the point of enrollment, you will also be asked to separately affirm your consent to (a) the automatic renewal terms and cadence described in Section 1, (b) the recurring charge amount (or the formula used to calculate it), and (c) the cancellation mechanism described in Section 3. Your affirmative consent to these items is recorded and retained by Shed as required by applicable automatic-renewal laws.

13.12 Servicemembers

If you are a member of the U.S. Armed Forces and either enter military service after enrolling in a multi-month subscription, or receive orders for a permanent change of station or deployment outside the continental United States for ninety (90) days or more, you may terminate your subscription without penalty in accordance with the Servicemembers Civil Relief Act (50 U.S.C. § 3955). A full refund of unshipped cycles will be issued at the price you paid. Please provide a copy of your military orders to support@tryshed.com.

13.13 Cancellation for California Residents

In accordance with California’s Automatic Renewal Law (ARL), members who are residents of California may cancel their multi-month subscription at any time after completing the Minimum Term through an easily accessible and immediate online mechanism.

13.13.1 Cancellation Method:

You may cancel your subscription by clicking the “Cancel Subscription” link in your Member Portal or by clicking the cancellation link included in any billing confirmation or shipment preview email from Shed.

13.13.2 No Hindrance:

Shed will not require you to complete a retention offer, discount offer, or additional customer-service interaction as a condition of cancellation.

13.13.3 Timing:

Cancellation requests must be submitted at least 72 hours before your next scheduled shipment date to take effect for that cycle.

14. Care Membership Plans

This Section governs Shed Care Membership Plans, which provide access to Provider visits, unlimited health-coaching and triage messaging, portal content, and member pricing on Shed nutritional supplements (collectively, the “Service”). Care Membership Plans are separate from the Multi-Month Subscriptions described above, which govern compounded medication fulfillment. Members may enroll in Care Membership Plans with or without an accompanying medication subscription.

14.1 Plans

Shed offers the following Care Membership Plan options for Service:

• 6-Month Care Membership: $[X] billed every two (2) months for a six (6) month committed term. Each payment covers the upcoming two-month Service period.
• 12-Month Care Membership: $[X] billed every two (2) months for a twelve (12) month committed term. Each payment covers the upcoming two-month Service period.

14.2 Promotional Rate

The Care Membership rate reflects a promotional discount off Shed’s standard month-to-month rate of $[Y] per month (the “Standard Rate”). The promotional Care Membership rate is available only if you complete your full committed term. If you cancel, terminate, fail to make a scheduled payment, or otherwise stop paying before your committed term ends (an “Early Termination”), the promotional rate is forfeited.

14.3 Not Credit; No Finance Charge

Each Care Membership payment is for the upcoming two-month Service period to which it is allocated. Your Care Membership is not a loan, financing arrangement, extension of credit, or retail installment sale, and is not subject to the federal Truth in Lending Act or comparable state consumer-credit statutes. No interest or finance charge is assessed.

14.4 Payment Authorization

You authorize Shed to charge the payment method you provided at signup for each scheduled Care Membership payment on the dates shown at checkout. You may update the payment method on file at any time before a scheduled payment date through your Patient Portal. If a scheduled charge is declined or fails, Shed will notify you and may retry the charge. A failed payment that remains uncured for ten (10) days is an Early Termination.

14.5 No Automatic Renewal

Your Care Membership ends at the conclusion of your committed term and does not automatically renew. Shed will email you before your committed term ends with options to renew.

14.6 Early Termination; True-Up to Standard Rate

Upon Early Termination:

• The promotional Care Membership rate is forfeited;
• You agree to pay the Standard Rate for each month (or prorated portion of a month) of Service you received, in lieu of the Care

Membership rate for those months;

• Shed will calculate the True-Up Amount equal to (i) the Standard Rate multiplied by the months of Service received, minus (ii) the total Care Membership payments you have already made;
• The True-Up Amount is immediately due and Shed may charge it to the payment method on file;
• Shed may suspend or terminate further Service immediately upon Early Termination; and
• Any amount that remains unpaid more than fifteen (15) days after Early Termination is delinquent. Shed may, after written notice to you, refer the account to a third-party collection agency and report the delinquency to one or more consumer reporting agencies. You have the right to dispute information we report to consumer reporting agencies by contacting support@tryshed.com or the consumer reporting agency directly under the Fair Credit Reporting Act.

14.7 Cancellation

You may cancel your Care Membership at any time through your Patient Portal (navigate to “My Treatments” and select “Manage Subscription”) or by emailing support@tryshed.com. Cancellation during your committed term is an Early Termination and triggers Section 16.6.

14.8 Communications

By starting a Care Membership, you consent to receive transactional communications about your Care Membership (payment reminders, payment confirmations, declined-payment notices, end-of-term notices, and similar) by email and, if you have provided a mobile number, by SMS, subject to the SMS consent terms above.

14.9 Binding Commitment

You acknowledge that each Care Membership is a binding commitment for the full committed term, that the promotional Care Membership rate is offered in exchange for that commitment, and that the True-Up provisions in Section 16.6 are not a penalty but reflect the loss of the promotional discount conditioned on completion of the committed term.

14.10 Cancellation for California Residents

In accordance with California’s Automatic Renewal Law (ARL), members who are residents of California may cancel their Care Membership at any time through an easily accessible and immediate online mechanism in the Patient Portal. Shed will not require you to complete a retention offer, discount offer, or additional customer-service interaction as a condition of cancellation. Cancellation during your committed term remains subject to Section 16.6.

15. Payments

You agree to pay all fees due for services requested and pursuant to all payment terms presented to you when engaging in transactions. Prices are subject to change at any point at our sole discretion. You will see a prompt for your payment details, such as your credit card information and any promotional codes you may have. By entering your payment information and submitting your request, you authorize us, our affiliates, or our third-party payment processors to charge the amount due, including recurring fees associated with Subscription Services (as defined below).

You understand and agree that you are responsible for all fees due to receive health care services and pharmacy services, including any fees charged by the health care organization(s) or Provider(s) that provide services to you in connection with the Services. Your payments to Shed may include fees charged by health care organization(s) or Provider(s) for health care services and/or pharmacy services, which Shed collects on their behalf. In the event that your credit card expires or Shed, our affiliates, or our third-party payment processors are unable to process your payment, you may receive notice for you to provide an alternative payment method. Neither Shed nor its affiliate Providers, pharmacies, or other service Providers have any obligation to provide any health care services or pharmacy services unless and until full payment has been received or otherwise verified. You are responsible for keeping your payment information (such as credit card number and billing address) accurate and up-to-date at all times.

As described above, certain products or services offered on the Services may be offered on a subscription basis (“Subscription Services”). For Subscription Services, your payment method will be automatically charged at regular intervals as described during the checkout process for the applicable Subscription Services. You may cancel a subscription at any time before the cancellation cutoff date as indicated to you at the time you purchase a Subscription Service. You will also be informed about how you can cancel these Subscription Services.

EXCEPT AS OTHERWISE SET FORTH IN ANY RETURN OR REFUND POLICY PROVIDED TO YOU ON THE SERVICES, YOU ACKNOWLEDGE AND AGREE THAT DUE TO THE NATURE OF THE PRODUCTS AND SERVICES PURCHASABLE THROUGH THE SERVICES ANY APPLICABLE FEES AND OTHER CHARGES ARE NOT REFUNDABLE IN WHOLE OR IN PART. YOU ARE FULLY LIABLE FOR ALL CHARGES TO YOUR ACCOUNT, INCLUDING ANY UNAUTHORIZED CHARGES.

We accept the following payment methods on our Site:

15.1 Payment Cards:

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use, including without limitation credit and debit cards, Flex- and Health Savings Account Cards, and other electronic methods of payment as accepted by us from time to time. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

16. The Shed Promise

16. The Shed Promise

Notice. The Shed Promise replaces the prior “Shed Weight-Loss Guarantee” for Members enrolling on or after the Effective Date of these Terms. Members enrolled before the Effective Date remain governed by the prior guarantee through the end of their then-current guarantee window; see Section 16.5 (Transition; Grandfathering).

16.1 The 120-Day Guarantee

16.1.1 The Promise

If you complete all four Member Commitments described in Section 16.1.3 and, within one hundred twenty (120) days of your Program Start Date, do not (a) lose at least five percent (5%) of your baseline body weight or (b) reach the goal weight recorded at enrollment, Shed will refund the total amount you actually paid to Shed in connection with your program during that 120-day period, as further described in Section 16.1.4.

16.1.2 Eligibility

To be eligible for the 120-Day Guarantee:

• You must be approved for treatment and remain medically eligible as determined solely by the independent Provider Group. Medical exclusions, contraindications, and continued clinical suitability are determined by the Provider Group in accordance with applicable clinical guidelines; Shed does not determine clinical eligibility.

• You must be a first-time user of the eligible medication class. Prior use of the eligible medication class (whether compounded or brand-name) disqualifies you from the 120-Day Guarantee.

• Your baseline body weight and goal weight are recorded at enrollment in consultation with your Provider, are locked at the time of enrollment, and cannot be changed after your Program Start Date for guarantee purposes.

• “Program Start Date” means the date of your first medication shipment under the program.

16.1.3 Member Commitments

To qualify for the 120-Day Guarantee, you must complete each of the following four (4) Member Commitments during the 120-day guarantee period:

• (a) Attend all four (4) monthly coaching appointments with your Shed Health Coach.

• (b) Log at least two (2) weight entries per calendar month (eight (8) total over the 120-day period) in the Shed Member Portal or Pivot.

• (c) Complete at least fifty percent (50%) of daily Pivot check-ins (sixty (60) of 120 days), covering the program metrics specified in your member dashboard.

• (d) Submit all Provider follow-up forms by their due date and remain in good standing with your treatment plan, in each case as confirmed by the Provider Group.

Shed will make all four (4) monthly coaching appointments available for booking during your guarantee period. To the extent Shed fails to make a required coaching appointment available, Commitment (a) is deemed satisfied as to that appointment.

16.1.4 What Is Refundable

• If you qualify for a refund under this Section 16.1, Shed will refund the total amount you actually paid to Shed in connection with your program during the 120-day guarantee period. This includes membership and program service fees, the cost of medication, and any pharmacy or clinical fees that Shed collected on behalf of the Provider Group or any pharmacy. Promotional and discounted amounts are refunded at the amount actually paid, not at list price.

• Consistent with applicable federal and state pharmacy laws, medication that has been shipped is non-refundable and cannot be returned or restocked. You are not required to return any shipped medication as a condition of receiving a refund under this Section.

• Taxes and amounts collected by third parties (such as third-party shipping charges and any independent lab fees not collected by Shed) are refunded only to the extent permitted by the applicable third party.

16.1.5 Claim and Verification

• You may submit a guarantee claim within thirty (30) days after the end of your 120-day guarantee period through your Member Portal or by emailing support@tryshed.com.

• Eligibility is verified primarily from objective system records — Member Portal and Pivot logs of weigh-ins, check-ins, and appointment attendance — together with confirmation of good standing from the Provider Group, and not by member self-attestation alone.

• If your claim is denied, you may request reconsideration by replying to the denial notice with any additional supporting information. Shed will respond to a reconsideration request within fifteen (15) business days.

16.1.6 Provider-Directed Changes

If your Provider pauses, reduces, or discontinues your medication for medical reasons (including any adverse reaction addressed in Section 13.7), you will not lose eligibility for the 120-Day Guarantee for following that guidance. The 120-day guarantee window and the Member Commitments in Section 16.1.3 will be adjusted on a day-for-day basis for the duration of any medically-directed pause. Provider-directed dose reductions that do not pause the program do not adjust the window or the Member Commitments.

16.1.7 Interaction With Multi-Month Subscriptions and BNPL

Where the 120-day guarantee period sits within a Multi-Month Subscription described in Section 11:

• (a) A guarantee refund under this Section 16.1 covers the total amount you actually paid to Shed for the portion of your Multi-Month Subscription attributable to the 120-day guarantee period, calculated in accordance with Section 16.1.4. Shipped medication remains non-refundable as a physical product consistent with Section 13.2, but the amount you paid for that medication is included in the refund.

• (b) The guarantee refund reduces, but does not by itself cancel, your Multi-Month Subscription. After a guarantee refund is issued, the remainder of your Multi-Month Subscription continues unless you separately cancel under Section 13.3, in which case any further refund is calculated under Section 13.4 net of the guarantee refund already paid.

• (c) Where the Multi-Month Subscription was financed through a Buy Now, Pay Later service, the guarantee refund is transmitted to the BNPL lender and applied to your balance in accordance with Section 13.9.

16.2 General

• Shed does not guarantee any specific clinical result. All clinical decisions — including the appropriateness of any medication, dose, titration, continuation, or discontinuation of therapy — rest solely with the Provider Group.

• The Shed Promise is Shed’s administrative commitment with respect to Shed Program Fees only. It is not a promise on behalf of the Provider Group, any pharmacy, or any other independent third party, consistent with Shed’s administrative-services and corporate-practice-of-medicine structure described in Section 40.

• Shed may modify or discontinue the Shed Promise prospectively on notice as required by applicable law, including the California Automatic Renewal Law where applicable. Changes apply only to enrollments and re-enrollments effective on or after the notice date.

16.3 Transition; Grandfathering

• Members enrolling on or after the Effective Date of these Terms are governed by the Shed Promise set forth in this Section 16.

• Members whose programs began before the Effective Date and who were still within their nine (9) month guarantee window under the prior Shed Weight-Loss Guarantee remain governed by that prior guarantee through the end of that window. Shed will make available the option to migrate to the Shed Promise; any such migration requires the Member’s affirmative consent through the Member Portal and is effective prospectively only.

• Members who completed or claimed under the prior guarantee before the Effective Date are not affected by this Section 16.

• Members on Multi-Month Subscriptions that began before the Effective Date remain governed by the guarantee in effect at the time of their initial purchase through the end of their committed term. The Shed Promise applies to any renewal effective on or after the Effective Date.

• In the event of any conflict between this Section 16 and the prior guarantee for a grandfathered Member, the prior guarantee controls until the end of that Member’s grandfathered window.

17. Referral Program

Referral Program. Shed offers a referral program ("Referral Program") through which eligible Members ("Referrers") may earn account credits for referring new patients ("Referred Persons") to Shed's membership and technology services. Participation is subject to these Terms and to any additional program rules Shed makes available. Shed reserves the right to confirm eligibility before issuing any benefit, and to modify, suspend, disable any referral code or link, or discontinue the Referral Program in whole or in part at any time, with or without notice.

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How it works. Each eligible Member is assigned a unique referral link and code, accessible from the "Refer a friend" section of the Shed portal and shareable by copying the link, copying the code, or sending a text message directly from that page. When a Referred Person signs up using a valid referral link or code and completes a qualifying first order, the Referred Person receives 40% off that first order, and the Referrer earns a $100 account credit. A "qualifying first order" is a Referred Person's first paid order for a single-month plan. Referral credits are issued after a confirmation period and are generally expected to be issued within approximately fourteen (14) business days after the Referred Person's order is confirmed.

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Use of referral link or code at checkout. To qualify for any referral benefit, the Referred Person must apply a valid referral link or code at sign-up, before completing the qualifying first order. Referral discounts and credits cannot be applied retroactively. If a Referred Person completes an order without applying a valid referral link or code, no 40% discount will be given to the Referred Person and no $100 credit will be issued to the Referrer in connection with that order, and Shed has no obligation to apply, honor, or reissue a code or credit after the order has been completed.

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How credits are applied. There is no limit on the number of referral credits a Referrer may earn. Each $100 referral credit is applied to the Referrer's account once it is earned and the applicable confirmation period has passed. Referral credits have no cash value, are not redeemable for cash, and are not transferable or refundable.

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Cancellation and forfeiture of unapplied credits. Referral credits have value only as a reduction applied to a Referrer's future paid invoice. If a Referrer cancels, or otherwise no longer maintains an active, paid membership, any referral credit that has not yet been applied to an invoice is forfeited, and Shed has no obligation to issue, pay, or otherwise honor it.

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Eligibility and limits. The Referral Program is open to new patients only. A Referred Person must be a new Shed patient who has not previously held an account with Shed; existing and former Members and patients are not eligible to be referred, and no discount or credit will be issued in connection with such a person. The 40% first-order discount and the $100 referral credit apply only when the Referred Person's qualifying first order is for a single-month plan. If the Referred Person's first order is for a multi-month plan, that order is not a qualifying order: the Referred Person will not receive the 40% discount, and the Referrer will not earn the $100 credit. Only one reward will be issued per Referred Person, and the reward is issued on the Referred Person's first paid order. To protect against fraud and abuse, Shed prohibits self-referral and reserves the right to investigate suspected abuse and to withhold, reverse, or void any discount or credit, and to suspend or terminate participation, where eligibility requirements are not met or where Shed reasonably suspects fraud, manipulation, or violation of these Terms.

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Healthcare program compliance. Referral credits and other benefits under the Referral Program are administrative incentives relating solely to Shed's non-clinical membership and technology services. They are not offered in exchange for, and are not intended to induce, the ordering, purchasing, or prescribing of any medication or clinical service, and the existence of a referral does not influence any clinical decision. No referral credit, discount, or other benefit will be provided, paid, or applied with respect to a Referrer or Referred Person whose care or items are paid for, in whole or in part, by Medicare, Medicaid, TRICARE, or any other federal or state healthcare program.

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Taxes. Referral credits and benefits may constitute taxable income to you. You are solely responsible for any tax consequences associated with referral benefits, and Shed may issue an IRS Form 1099 where required by law.

18. Loyalty Rewards Program

18.1 Eligibility

• You may submit a guarantee claim within thirty (30) days after the end of your 120-day guarantee period through your Member Portal or by emailing support@tryshed.com.
• Eligibility is verified primarily from objective system records — Member Portal and Pivot logs of weigh-ins, check-ins, and appointment attendance — together with confirmation of good standing from the Provider Group, and not by member self-attestation alone.
• If your claim is denied, you may request reconsideration by replying to the denial notice with any additional supporting information. Shed will respond to a reconsideration request within fifteen (15) business days.

The Shed Loyalty Rewards Program (the "Program") is available exclusively to Members enrolled in (1) a compounded GLP-1 program and (2) a month-to-month subscription plan. Members must maintain an active, paid subscription in good standing to remain eligible for and to redeem rewards under the Program. Members enrolled in a 3-month, 6-month, or 12-month Multi-Month Subscription described in Section 13 are not eligible to participate in the Program during their Minimum Term or any subsequent multi-month commitment period. Likewise, Members on a compounded GLP-1 microdosing program are not eligible to participate in the Program.

18.2 Milestone Rewards

• If your Provider pauses, reduces, or discontinues your medication for medical reasons (including any adverse reaction addressed in Section 13.7), you will not lose eligibility for the 120-Day Guarantee for following that guidance. The 120-day guarantee window and the Member Commitments in Section 16.1.3 will be adjusted on a day-for-day basis for the duration of any medically-directed pause. Provider-directed dose reductions that do not pause the program do not adjust the window or the Member Commitments.

Eligible Members may unlock the following rewards upon completing a qualifying check-in following each milestone transaction:

• Transaction 4: a $100 credit applied to that month’s charge.
• Transaction 8: a $150 credit applied to that month’s charge.
• Transaction 12 and beyond: a $50 monthly credit applied to each subsequent month’s charge, provided a qualifying check-in is completed each month.

• Where the 120-day guarantee period sits within a Multi-Month Subscription described in Section 11:
• (a) A guarantee refund under this Section 16.1 covers the total amount you actually paid to Shed for the portion of your Multi-Month Subscription attributable to the 120-day guarantee period, calculated in accordance with Section 16.1.4. Shipped medication remains non-refundable as a physical product consistent with Section 13.2, but the amount you paid for that medication is included in the refund.
• (b) The guarantee refund reduces, but does not by itself cancel, your Multi-Month Subscription. After a guarantee refund is issued, the remainder of your Multi-Month Subscription continues unless you separately cancel under Section 13.3, in which case any further refund is calculated under Section 13.4 net of the guarantee refund already paid.
• (c) Where the Multi-Month Subscription was financed through a Buy Now, Pay Later service, the guarantee refund is transmitted to the BNPL lender and applied to your balance in accordance with Section 13.9.

18.3 Check-In Requirement

Rewards are not applied automatically. To redeem a milestone reward, the Member must complete the Shed asynchronous check-in form following the qualifying transaction. Credits are applied manually by the Shed team within forty-eight (48) hours of team review. Failure to complete the required check-in results in forfeiture of that milestone’s reward. Forfeiture of one milestone does not affect eligibility for future milestones.

18.4 Non-Transferable and Non-Stackable

Program rewards are non-transferable, have no cash value, and may not be combined with any other Shed discount, promotion, or pricing program, including Multi-Month Subscription pricing and any graduate or returning-Member pricing program offered by Shed from time to time.

18.5 Modification and Termination

Shed reserves the right to modify or discontinue the Program at any time upon thirty (30) days’ written notice to active participants. Rewards already earned and applied prior to the effective date of any discontinuation will be honored. This Section is also subject to the broader change-of-terms provisions in Section 28 (Modification of Terms).

• Members enrolling on or after the Effective Date of these Terms are governed by the Shed Promise set forth in this Section 16.
• Members whose programs began before the Effective Date and who were still within their nine (9) month guarantee window under the prior Shed Weight-Loss Guarantee remain governed by that prior guarantee through the end of that window. Shed will make available the option to migrate to the Shed Promise; any such migration requires the Member’s affirmative consent through the Member Portal and is effective prospectively only.
• Members who completed or claimed under the prior guarantee before the Effective Date are not affected by this Section 16.
• Members on Multi-Month Subscriptions that began before the Effective Date remain governed by the guarantee in effect at the time of their initial purchase through the end of their committed term. The Shed Promise applies to any renewal effective on or after the Effective Date.
• In the event of any conflict between this Section 16 and the prior guarantee for a grandfathered Member, the prior guarantee controls until the end of that Member’s grandfathered window.

19. Privacy Policy and HIPAA Notice

Shed’s Privacy Policy (available at https://www.tryshed.com/resources/legal/privacy-policy) and the Notice of Privacy Practices governing the use and disclosure of protected health information by the Provider Group (available at https://www.tryshed.com/resources/legal/hipaa-notice) describe how personal information and protected health information are collected, used, disclosed, and protected.

20. Consumer Privacy Rights

Depending on your state of residence, you may have rights under state consumer-privacy laws, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA); the Virginia Consumer Data Protection Act (VCDPA); the Colorado Privacy Act (CPA); the Connecticut Data Privacy Act (CTDPA); the Utah Consumer Privacy Act (UCPA); and the Washington My Health My Data Act, among others. These rights may include the right to access, correct, or delete certain personal information Shed holds about you; the right to opt out of the “sale” or “sharing” of personal information and of certain profiling; the right to limit the use of sensitive personal information; and the right not to be discriminated against for exercising these rights.

The mechanics for exercising these rights, including verification procedures and response timelines, are described in the Privacy Policy. Rights with respect to protected health information held by the Provider Group are governed by the Notice of Privacy Practices and HIPAA, not by these state laws.

21. Consumer Protection Law:

Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

22. Testimonials and Results

Any testimonials, before-and-after images, success stories, weight, or other outcome statements displayed on the Site, in Shed marketing materials, or by Members on Shed-affiliated forums reflect the individual experience of the person depicted and are not a representation, warranty, or guarantee that you or any other person will experience a similar result. Results from any medication, program, or service vary by individual based on medical, behavioral, and other factors, including adherence to Provider recommendations and program requirements. Where any person providing a testimonial is compensated by Shed, has a material connection to Shed, or received free or discounted products or services in connection with the testimonial, that connection is disclosed in accordance with the U.S. Federal Trade Commission’s Endorsement Guides.

23. Disclaimers of Warranties

THE SITE AND ALL CONTENT, GOODS, AND SERVICES MADE AVAILABLE THROUGH THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SHED PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, SHED MAKES NO WARRANTY THAT (A) THE SITE OR THE SERVICE WILL MEET YOUR REQUIREMENTS OR BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE OR ANY MEDICATION OR SERVICE WILL BE ACCURATE OR RELIABLE; OR (C) ANY MEDICATION, TREATMENT, OR PROGRAM WILL PRODUCE ANY SPECIFIC CLINICAL OR COSMETIC RESULT, INCLUDING ANY PARTICULAR WEIGHT LOSS, HAIR-GROWTH, OR LONGEVITY OUTCOME.

All medical, clinical, and pharmacy services are provided by the Provider Group and independent pharmacies. Shed does not practice medicine, dispense medication, or provide clinical advice, and disclaims any responsibility for the professional services of the Provider Group or any pharmacy. No advice or information, whether oral or written, obtained from Shed or through the Site creates any warranty not expressly stated in these Terms. Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the foregoing exclusions apply only to the maximum extent permitted by law.

24. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL SHED OR ITS PARENTS, SUBSIDIARIES, AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS (COLLECTIVELY, THE “SHED PARTIES”) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY GOODS OR SERVICES MADE AVAILABLE THROUGH THE SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE SHED PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF THE SHED PARTIES ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY GOODS OR SERVICES MADE AVAILABLE THROUGH THE SITE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU ACTUALLY PAID TO SHED FOR THE GOODS OR SERVICES GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, AND (B) ONE HUNDRED U.S. DOLLARS ($100).

The limitations and exclusions in this Section apply notwithstanding the failure of any limited or exclusive remedy of its essential purpose. You acknowledge that the pricing and other terms reflect this allocation of risk and that these limitations and exclusions form an essential basis of the bargain between you and Shed.

Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded under applicable law, including liability for gross negligence, willful misconduct, fraud, or any obligations under Section 25 (Indemnification). Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, the foregoing limitations apply only to the maximum extent permitted by law.

25. Indemnification

You agree to defend, indemnify, and hold harmless the Shed Parties from and against any and all actions, claims, demands, proceedings, losses, damages, liabilities, judgments, awards, fines, penalties, costs, and expenses (including reasonable attorneys’ fees and litigation costs) arising out of or relating to:

• (a) your access to or use of the Site or any Service;
• (b) your breach or alleged breach of these Terms or any policy or guideline incorporated into these Terms;
• (c) any information you submit to Shed, the Provider Group, or any pharmacy partner, including any information that is false, misleading, incomplete, or that omits a material fact;
• (d) your use, misuse, or sharing of any medication, device, supplement, or other product obtained through the Site, including any use that is inconsistent with the directions of your Provider;
• (e) your violation of any applicable law, rule, or regulation, or your violation of any right of any other person or entity;
• (f) any content, communications, or material you post, transmit, or otherwise make available through the Site; and
• (g) your negligence, willful misconduct, or fraud.

Shed reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify Shed. You will cooperate with Shed in the defense of any claim subject to this Section. You will not settle any matter without Shed’s prior written consent. This Section does not require you to indemnify any Shed Party for that Shed Party’s own gross negligence, willful misconduct, or fraud, or for any liability that cannot lawfully be allocated to you under applicable law.

26. Force Majeure

Neither Shed nor you will be liable for any failure or delay in performing any obligation under these Terms (other than an obligation to make a payment of money) to the extent that the failure or delay is caused by an event beyond that party’s reasonable control, including acts of God; natural disasters; fire; flood; earthquake; epidemic, pandemic, or other public-health emergency; war, terrorism, civil unrest, or military action; labor disputes; failures or disruptions of telecommunications, internet, payment-processing, or cloud-computing services; supply-chain disruptions affecting compounded or brand-name medications, active pharmaceutical ingredients, raw materials, or shipping; pharmacy or laboratory outages; recalls, market withdrawals, or other regulatory actions affecting any medication; orders, restrictions, or other actions of any governmental, regulatory, or judicial authority; or any other cause that could not reasonably have been anticipated or avoided (each, a “Force Majeure Event”).

If a Force Majeure Event delays or prevents Shed’s performance, Shed will use commercially reasonable efforts to mitigate the effect on your access to the Service and to resume performance as promptly as reasonably practicable. If a Force Majeure Event continues for more than sixty (60) consecutive days, either party may terminate the affected program or subscription without further liability except as to fees already accrued and Shed-initiated refunds to which you are otherwise entitled.

27. Governing Law; Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND SHED TO RESOLVE DISPUTES ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION, WAIVES YOUR RIGHT TO A TRIAL BY JURY, AND WAIVES YOUR RIGHT TO PARTICIPATE IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. SECTION 26.7 BELOW EXPLAINS HOW YOU MAY OPT OUT OF ARBITRATION WITHIN THIRTY (30) DAYS OF FIRST ACCEPTING THESE TERMS.

27.1 Governing Law

These Terms, and any dispute arising out of or relating to these Terms, the Site, or any goods or services made available through the Site, are governed by the laws of the State of Utah, without regard to its conflict-of-laws principles. Federal law, including the Federal Arbitration Act (9 U.S.C. § 1 et seq.) (the “FAA”), governs the interpretation and enforcement of the arbitration provisions in this Section.

27.2 Informal Resolution

Before initiating any arbitration or court proceeding, you and Shed agree to attempt in good faith to resolve any dispute informally. You must first send a written notice of dispute to Shed at support@tryshed.com and to the address in Section 42 (Contact Details), describing the nature and basis of the claim and the specific relief sought. Shed will send any notice of dispute to the email address then on file for your account. The parties will negotiate in good faith for at least thirty (30) days following receipt of the notice. If the dispute is not resolved within sixty (60) days following receipt of the notice, either party may commence arbitration in accordance with this Section. The statute of limitations applicable to a claim is tolled during this informal-resolution period.

27.3 Binding Arbitration

Except as expressly provided in Sections 27.7, 27.8, and 27.9, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any goods or services made available through the Site, including the formation, interpretation, breach, termination, validity, or enforceability of these Terms or this arbitration agreement (a “Dispute”), will be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect (the “AAA Rules”), as modified by this Section. The AAA Rules are available at www.adr.org. The arbitrator, not any federal, state, or local court or agency, has exclusive authority to resolve any Dispute, including any claim that all or any part of these Terms is void or voidable.

27.4 Arbitration Procedure

• Location: The arbitration will be conducted by telephone or videoconference unless the arbitrator orders otherwise. Any in-person hearing will be held in Salt Lake County, Utah, or in the U.S. county of your residence, at your election.
• Arbitrator: A single arbitrator will be selected in accordance with the AAA Rules. The arbitrator must be a retired judge or attorney experienced in consumer-protection and healthcare-services law.
• Fees: The allocation of arbitration fees is governed by the AAA Rules, except that Shed will pay all AAA filing, administration, and arbitrator fees that exceed the amount you would have paid to file the same claim in a court of competent jurisdiction, unless the arbitrator finds the claim frivolous or brought for an improper purpose.
• Discovery: Discovery will be limited as set forth in the AAA Rules and as the arbitrator deems necessary to a fair resolution.
• Authority and Award: The arbitrator may award any individual relief that a court of competent jurisdiction could award under applicable law, but only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. The arbitrator’s award is final and binding on the parties and may be entered as a judgment in any court of competent jurisdiction.
• Confidentiality: The existence and content of the arbitration proceeding will be kept confidential by the parties and the arbitrator, except to the extent necessary to enforce or challenge the award, to comply with applicable law, or to pursue legal rights.

27.5 Class Action and Jury Trial Waiver

YOU AND SHED EACH AGREE THAT ANY DISPUTE WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, MASS, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN THE CLAIMS OF ANY OTHER PERSON, MAY NOT PRESIDE OVER ANY CLASS OR REPRESENTATIVE PROCEEDING, AND MAY AWARD RELIEF ONLY ON AN INDIVIDUAL BASIS. YOU AND SHED EACH WAIVE ANY RIGHT TO A TRIAL BY JURY.

If any portion of this class-action and jury-trial waiver is found to be unenforceable as to a particular claim or particular request for relief, that claim or request will be severed from arbitration and brought in a court of competent jurisdiction in Salt Lake County, Utah, but all other claims will remain in arbitration.

27.6 Mass Arbitration Protocol

If twenty-five (25) or more individuals submit, or threaten to submit, demands for arbitration raising substantially similar claims against Shed within a sixty (60) day period (collectively, a “Mass Filing”), the following procedures will apply in addition to the AAA Rules:

• (a) Each claimant’s counsel must certify in writing that counsel (i) has conducted a reasonable pre-filing inquiry into the facts underlying each individual claim, (ii) is authorized to represent and has met or conferred with each individual claimant, and (iii) has confirmed that each claimant intends to pursue the claim on an individual basis. Demands that do not include this certification will not be deemed validly filed.
• (b) The parties will select a bellwether process: the parties will each select up to ten (10) demands to proceed as bellwether arbitrations (twenty (20) total), with the remaining demands stayed pending the bellwether outcomes. AAA filing and administration fees are due only for the bellwether demands during this stay.
• (c) After the bellwether arbitrations conclude, the parties will participate in a global mediation administered by a mutually agreed mediator. If the dispute is not resolved at mediation, the remaining demands will proceed under the AAA Rules in batches of up to fifty (50) at a time.
• (d) The statute of limitations is tolled for all claimants subject to a Mass Filing during the bellwether and mediation phases.

The arbitrator selected in any bellwether proceeding has authority to decide any dispute concerning the application or interpretation of this Mass Arbitration Protocol.

27.7 Right to Opt Out

You may opt out of this arbitration agreement, the class-action waiver, and the jury-trial waiver by sending written notice of your decision to opt out to Shed at support@tryshed.com within thirty (30) days after the date you first accept these Terms or this amended Section, whichever is later. Your notice must include your full name, the email address associated with your account, your postal mailing address, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other portion of these Terms. If you opt out, both you and Shed will be deemed to have agreed that any Dispute will be resolved in the state or federal courts located in Salt Lake County, Utah, under Section 27.1, and that the jury-trial waiver and class-action waiver do not apply.

27.8 Small-Claims Court Carve-Out

Either party may bring an individual action in a small-claims court of competent jurisdiction, in lieu of arbitration, for any Dispute that qualifies for relief in that court.

27.9 Intellectual Property and Injunctive Relief Carve-Out

Either party may bring an action in a court of competent jurisdiction in Salt Lake County, Utah seeking injunctive or other equitable relief to prevent the actual or threatened infringement, misappropriation, or violation of that party’s intellectual-property rights, confidential information, or trade secrets, or to enforce the class-action or jury-trial waiver.

27.10 Severability of Arbitration Provisions

If any provision of this arbitration agreement is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect, except that if the class-action waiver is held unenforceable with respect to any claim seeking public injunctive relief, that claim (and only that claim) will be severed and brought in a court of competent jurisdiction in Salt Lake County, Utah.

27.11 Survival

This Section survives any termination of these Terms or your account.

28. Modification of Terms

Shed may amend these Terms from time to time to reflect changes in law, in the Service, or in Shed’s business practices. Shed will provide notice of any amendment by posting the amended Terms on the Site with a revised “Effective Date” and, for material amendments, by additional notice to the email address then on file for your account.

Non-material amendments are effective upon posting; your continued use of the Site or the Service after posting constitutes acceptance of the amended Terms. Material amendments are effective no earlier than thirty (30) days after notice; before a material amendment takes effect, you have the right to terminate your account or subscription without further obligation other than payment for Service already received. Where required by applicable law (including California’s Automatic Renewal Law), Shed will provide additional or longer notice and will obtain affirmative consent to any material change to recurring-charge or auto-renewal terms.

Amendments do not apply retroactively to any Dispute (as defined in the Governing Law; Arbitration; Class Action Waiver section) of which Shed has actual notice before the effective date of the amendment.

29. Assignment

You may not assign, transfer, sublicense, or delegate these Terms or any of your rights or obligations under these Terms, by operation of law or otherwise, without Shed’s prior written consent. Any attempted assignment, transfer, sublicense, or delegation without such consent is null and void. Shed may freely assign, transfer, or delegate these Terms and any of its rights and obligations, in whole or in part, without your consent or notice, including in connection with a merger, acquisition, corporate reorganization, financing, or sale of all or substantially all of its assets. Subject to the foregoing, these Terms bind and inure to the benefit of the parties and their respective permitted successors and assigns.

30. Notice

Any notice you give to Shed under these Terms must be in writing and sent to support@tryshed.com (with a copy, for legal notices, to Shed Holdings, LLC, 10813 S River Front Pkwy, Ste 550, South Jordan, UT 84095, Attn: Legal). Any notice Shed gives to you under these Terms may be sent by email to the address then on file for your account, by message in the Patient Portal, or by posting notice on the Site, and will be deemed effective upon transmission or posting. You are responsible for keeping the email address and contact information on file for your account current.

31. Entire Agreement

These Terms, together with the Privacy Policy, the Notice of Privacy Practices, any supplemental program terms incorporated by reference, and any order confirmation issued at the time of purchase, constitute the entire agreement between you and Shed with respect to the Site, the Service, and the goods made available through the Site, and supersede all prior or contemporaneous understandings, communications, and agreements (whether oral or written) between you and Shed on those subjects. You acknowledge that you have not relied on any statement, representation, assurance, or warranty made or given by any person, whether or not employed by Shed, that is not set forth in these Terms or the documents incorporated by reference.

32. Survival

The provisions of these Terms that by their nature should survive termination of your account, cancellation of any subscription, or expiration of these Terms will survive, including the provisions addressing intellectual property; accrued payment obligations and true-up amounts; disclaimers of warranties; limitation of liability; indemnification; recording of communications; governing law; arbitration and class action waiver; entire agreement; severability; the Privacy Policy and HIPAA Notice; and any other provision that expressly or by its nature is intended to survive.

33. Government Access and Legal Process

Shed may access, preserve, and disclose your account information and any other information about you, including content of communications, if Shed determines in good faith that such access, preservation, or disclosure is reasonably necessary to: (a) comply with applicable law, regulation, legal process (including subpoenas, court orders, search warrants, and other lawful requests), or governmental investigation; (b) enforce these Terms, including investigation of potential violations; (c) detect, prevent, or otherwise address fraud, security, or technical issues; or (d) protect the rights, property, or safety of Shed, the Provider Group, any pharmacy partner, you, or any other person. Where permitted by law, Shed will use reasonable efforts to notify you of compulsory legal process directed to your account information before disclosure.

34. Export Controls and Sanctions

You represent and warrant that you (a) are not located in, under the control of, or a national or resident of any country or region that is subject to comprehensive U.S. trade sanctions or other U.S. embargoes; (b) are not identified on any U.S. government restricted-party list, including the U.S. Department of Treasury’s Office of Foreign Assets Control (OFAC) Specially Designated Nationals and Blocked Persons List; and (c) will not use the Site or the Service in violation of any applicable U.S. or non-U.S. export control, sanctions, or anti-corruption laws.

35. Additional Program Terms

Specific programs, promotions, beta or pilot features, and third-party-funded benefits may be governed by supplemental terms presented to you at the time of enrollment or use (“Supplemental Terms”). Supplemental Terms are incorporated into these Terms by this reference. In the event of any conflict between these Terms and any Supplemental Terms with respect to a specific program, the Supplemental Terms control with respect to that program only.

36. Digital Millennium Copyright Act

Shed respects the intellectual-property rights of others and expects users of the Site to do the same. If you believe in good faith that material accessible on the Site infringes a copyright you own or control, you may submit a written notice of claimed infringement to Shed’s designated copyright agent containing the elements required by 17 U.S.C. § 512(c)(3), including: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material that is claimed to be infringing and where it is located on the Site; (d) your contact information; (e) a statement that you have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner.

Notices may be sent to Shed’s designated copyright agent at support@tryshed.com (subject line: “DMCA Notice”) or by postal mail to Shed Holdings, LLC, Attn: DMCA Agent, 10813 S River Front Pkwy, Ste 550, South Jordan, UT 84095. Counter-notices may be submitted under 17 U.S.C. § 512(g)(3) to the same address. Shed may terminate the accounts of users who are determined to be repeat infringers.

37. Prescription Filling, Availability, and Professional Services:

PLEASE BE ADVISED.

All prescriptions are issued solely at the discretion of independent, licensed healthcare Providers after appropriate clinical evaluation. Shed does not prescribe, dispense, or sell medications.

Medications, including brand-name drugs such as Wegovy® and Zepbound®, may be purchased directly by Members through third-party pharmacies, including LillyDirect or NovoCare, after Provider approval.

Shed’s role is limited to facilitating access to Providers and coordinating communication between Members, Providers, and pharmacies. Shed does not receive compensation from pharmacies based on prescription volume or medication sales.

Due to availability or supply chain-related conditions which may not be foreseeable or predictable, Shed’s network of pharmacy partners may not be able to procure and provide to you brand-name medications. In that event, Shed will work with you to explore other fulfillment options, if available.

You agree and understand that your prescription(s) may be filled by and transferred between any of Shed’s pharmacy partners and you agree that your Provider and/or Shed may take these actions on your behalf. Shed does not control or interfere with any professional service provided by its pharmacy partners, and each is solely responsible for their provision of professional services rendered to you.

Likewise, Shed makes no representations or guarantees regarding any medication or other product’s place of origin. Medications and other products may be shipped to you directly from sources other than within the United States, including without limitation the United Kingdom, Canada, and other locations.

Medication availability is subject to clinical approval, pharmacy inventory, supply chain constraints, and regulatory requirements. Shed does not guarantee that any medication—including GLP-1 medications—will be available, and Shed does not influence the Provider Group’s decision to initiate, continue, or discontinue any medication.

By accepting this Agreement, you acknowledge and agree that any services you receive from Shed’s pharmacy partners and your healthcare Providers through the Site or otherwise are also subject to this Agreement, and that Shed’s affiliates in providing Services to you–including without limitation its affiliated pharmacies, healthcare providers, labs, shipping companies, and others–are third-party beneficiaries of this Agreement.

38. Pharmacy Partners

Strive Compounding Pharmacy:
1275 E Baseline Rd #104
Gilbert, AZ 85233

Promise Pharmacy:
31818 US 19 S
Palm Harbor, FL 34684

DCA Pharmacy
233 Bedford Way
Franklin, TN 37064

39. Severability:

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under any applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal, and the rest of these Terms and Conditions will still be considered valid.

40. Corporate Practice of Medicine Compliance (California and Other States)

Shed provides administrative, technology, and membership services only and does not provide medical care, diagnosis, or treatment. All professional medical services are provided by independent, physician-owned or licensed entities with whom Shed contracts to provide administrative support.

Shed does not control or interfere with any Provider’s medical judgment, and no portion of the membership fee paid to Shed constitutes payment for medical services.

41. California Residents

If you are a California resident, the following supplemental provisions apply in addition to the other provisions of these Terms.

41.1 Confidentiality of Medical Information Act

California’s Confidentiality of Medical Information Act (Civil Code § 56 et seq.) (the “CMIA”) requires a Provider to obtain a patient’s explicit authorization before electronically disclosing medical information. By accepting these Terms and authorizing electronic communications (including SMS communications under Section 6 (Communication via SMS or Similar Messaging Technologies)), you provide that authorization for the purposes of the CMIA, subject to your right to withdraw that authorization at any time prospectively.

41.2 California Consumer Privacy Act

Your rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (the “CCPA”), and the mechanics for exercising those rights, are described in the Privacy Policy. Personal information collected by the Provider Group in connection with the provision of healthcare services is not subject to the CCPA, but is protected under HIPAA and the CMIA.

41.3 Automatic Renewal Law

Shed’s subscription and renewal terms are designed to comply with California’s Automatic Renewal Law (Business and Professions Code § 17600 et seq.) (the “ARL”), including the cancellation, notification, and consent requirements specifically referenced in the Multi-Month Subscriptions and Care Membership Plans sections of these Terms.

41.4 Shine the Light

California Civil Code § 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for direct-marketing purposes. To make such a request, please contact us at support@tryshed.com.

41.5 Complaint Resolution

California Civil Code § 1789.3 requires us to provide the following notice: the provider of this Service is Shed Holdings, LLC, 10813 S River Front Pkwy, Ste 550, South Jordan, UT 84095. You may file a complaint regarding the Service or seek information about the cost of the Service by contacting us in writing at the address above or by email at support@tryshed.com. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Boulevard, Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

42. Contact Details:

Please contact us if you have any questions or concerns. Our contact details are as follows:

Email:
support@tryshed.com

Address:
10813 S River Front Pkwy, Ste 550
South Jordan, UT 84095

Effective Date: June 10, 2026

These terms and conditions (the “Terms and Conditions”) govern the use of  (the “Site”) as well as all goods and services sold or otherwise facilitated via the Site. This Site is owned and operated by Shed Holdings, LLC (“Shed”). This Site is a telehealth and communications website. Shed is not a medical group, does not practice medicine, and does not provide medical advice, diagnosis, or treatment.

All telehealth, clinical evaluations, prescriptions, treatment plans, follow-up schedules, and all other medical services available through the Site are provided exclusively by independent, physician-owned or licensed professional entities (“Provider Group”) and their affiliated licensed healthcare providers (“Providers”).

Decisions regarding medical appropriateness, prescribing, modality of care (synchronous or asynchronous), eligibility for treatment, and follow-up cadence rest solely with the Provider Group and its Providers, not Shed.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

1. State-Specific Telehealth and Asynchronous Care Compliance

Availability of asynchronous (non-video) medical evaluation varies by state law. Determinations regarding whether asynchronous care is legally permitted or clinically appropriate are made solely by the Provider Group. Shed does not determine clinical modality, and may disable asynchronous functionality at the direction of the Provider Group.

2. Telehealth Informed Consent

2.1 Nature of Telehealth Services

By using the Site to seek or receive medical evaluation, prescriptions, or follow-up care, you acknowledge and agree that you are receiving those services via telehealth. Telehealth involves the use of electronic communications (including secure messaging, audio, video, and asynchronous data exchange) to enable a Provider to evaluate, diagnose, and treat you remotely. Because no in-person physical examination is performed through the Site, certain conditions may not be diagnosable through telehealth, and your Provider may determine that in-person care is medically necessary.

2.2 No Emergency Services

THE SITE AND THE SERVICE ARE NOT INTENDED FOR EMERGENCIES. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, A LIFE-THREATENING CONDITION, OR A MENTAL-HEALTH CRISIS, CALL 911 IMMEDIATELY OR PROCEED TO THE NEAREST EMERGENCY ROOM. IF YOU OR SOMEONE YOU KNOW IS IN CRISIS, CALL OR TEXT 988 (THE SUICIDE AND CRISIS LIFELINE). NEITHER SHED NOR THE PROVIDER GROUP PROVIDES EMERGENCY MEDICAL SERVICES OR REAL-TIME CRISIS RESPONSE THROUGH THE SITE.

2.3 Provider Licensure

Providers furnish telehealth services only in states in which they hold an active, unrestricted license to practice. The availability of any particular Provider, medication, modality (synchronous or asynchronous), or service depends on the state in which you are physically located at the time of the visit and on applicable state and federal law, including state pharmacy and controlled-substance laws. You agree to inform Shed and the Provider Group promptly if you relocate or are physically located in a different state at the time of any visit.

2.4 Benefits, Limitations, and Risks of Telehealth

Telehealth offers convenient access to licensed Providers and may reduce the time and travel associated with in-person care. Telehealth also carries limitations and risks, including: (a) the Provider may not have all of the information that would be available from an in-person examination; (b) audio, video, or data transmission could be interrupted or distorted by technological failures; (c) electronic communications could, despite reasonable safeguards, be intercepted, breached, or accessed by unauthorized persons; and (d) follow-up or in-person care may still be required. You acknowledge and accept these limitations and risks.

2.5 Documentation and Records

Telehealth encounters are documented in the Provider Group’s medical records system. You may request a copy of, or seek to amend, your medical records in accordance with the Notice of Privacy Practices and applicable law.

2.6 Right to Withhold or Withdraw Consent

Your participation in telehealth is voluntary. You may withhold or withdraw your consent to telehealth at any time without affecting your right to seek care from a different Provider in person, except that withdrawal of consent will end your ability to receive telehealth services through the Site prospectively.

3. Intellectual Property

All content published and made available on our Site is the property of Shed and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

4. Age Restrictions

The minimum age to use our Site is 18 years old. By using this Site, users agree and represent that they are over 18 years old. We do not assume any legal responsibility for false statements about age.

5. Acceptable Use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

• Harass or mistreat other users of our Site;
• Violate the rights of other users of our Site;
• Violate the intellectual property rights or the Site owners or any third party to the Site;
• Hack into the account of another user of the Site;
• Act in any way that could be considered fraudulent; or
• Post any material that may be deemed inappropriate or offensive.
• If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend, or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

6. Communication via SMS or Similar Messaging Technologies

6.1 Your Consent to SMS PHI Communications:

By using our services, you expressly consent to receive communications containing your Personal Health Information (“PHI”) via standard SMS text messaging or similar unencrypted messaging technologies (e.g., MMS), including but not limited to appointment reminders, prescription details, test results, or other health-related information.

6.2 Safeguards and Risk Acknowledgment:

We take reasonable administrative, technical, and physical precautions—and thoroughly vet our internal systems and those of our service providers—to protect your PHI and maintain compliance with applicable health and privacy laws, including the Health Insurance Portability and Accountability Act ("HIPAA") and similar state laws.

Nevertheless, standard SMS and similar technologies:

• May not be fully encrypted end-to-end during transmission or storage;
• May leave message copies on your device, your carrier’s systems, or intermediate networks;
• Can be accessed by individual(s) with access to your device or phone account;
• May be intercepted or otherwise compromised.

6.3 Regulatory Compliance and Alternatives:

Under HIPAA, you have the right to request confidential communications via alternative, more secure methods, such as your encrypted patient portal. If such a request is reasonable, we will accommodate it—but first, you must acknowledge these risks and affirm your continued consent to SMS-based PHI communication.

6.4 State-Specific Privacy Considerations:

California: Under the Confidentiality of Medical Information Act (CMIA), a Provider must obtain explicit patient consent before electronically disclosing medical information—this clause serves as that consent.

6.5 Opt-Out / Revocation of Consent:

You may withdraw your consent to receive PHI via SMS at any time by notifying us through the secure messaging portal or by contacting our support team. Your request will be honored prospectively—but communications already sent via SMS prior to your revocation remain authorized.

6.6 Documentation:

Your continued use of our services after receiving this disclosure constitutes consent, which we will document and retain as required by HIPAA.

6.7 Marketing SMS and Text Messaging Consent

Where you affirmatively opt in (separately from any consent given for transactional or PHI communications under this Section), you authorize Shed and its service providers to send recurring marketing and promotional text messages to the mobile number you provide, including messages sent using an automatic telephone dialing system or artificial or prerecorded voice.

Your consent to receive marketing text messages is not a condition of purchase or of receiving any Shed product or Service. You may opt out of marketing messages at any time by replying STOP to any marketing message. For help, reply HELP.

Message frequency varies. Message and data rates may apply, depending on your mobile carrier and plan. Shed is not responsible for any such carrier charges. Shed and its service providers may also place marketing telephone calls to you, including calls using an automatic telephone dialing system or artificial or prerecorded voice, where you have provided express written consent as described in this Section.

7. Recording of Communications

You acknowledge and consent that Shed and its service providers may record, monitor, transcribe, and retain calls, telehealth visits, video sessions, and other communications between you and Shed, the Provider Group, your Shed Health Coach, or any pharmacy partner, for purposes including quality assurance, training, regulatory compliance, fraud prevention, dispute resolution, and clinical documentation. Where required by applicable state law (including California, Florida, Illinois, Massachusetts, Montana, New Hampshire, Pennsylvania, and Washington), this Section serves as your express consent to the recording of any such communication. If you do not consent to recording, do not use audio, video, or telephone-based Services.

Recordings and transcripts are stored in accordance with the Privacy Policy and, where they constitute protected health information, the Notice of Privacy Practices.

8. Accounts

When you create an account on our Site, you agree to the following:

You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and all personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes. We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

9. Sale of Services

These Terms and Conditions govern the sale of services and goods available on our Site. The following services and products are or may be made available on or facilitated by our Site:

• Telehealth Services
• Weight-Loss Solutions
• Longevity Solutions
• Hair-Loss Solutions
• Hormone Replacement
• TherapyLab Testing
• Dermatology Solutions
• Sex Health Solutions
• Nutritional Supplements
• Health Coaching
• Miscellaneous Goods

The services and goods will be paid for in full when they are ordered.

These Terms and Conditions apply to all the services and goods that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services and goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images, and we cannot guarantee the accuracy of all services and goods we provide. You agree to purchase services and goods from our Site at your own risk.

We reserve the right to modify, reject, or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid unless you have already received the service or product you ordered. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

10. Financial Agreement

Payments made to Shed are for administrative, technology, and membership services that provide access to the Shed Platform and related non-clinical resources. All professional medical services are provided by independent, licensed healthcare providers.

Shed does not receive or retain any portion of fees paid for medical or pharmacy services. Where permitted by law, payments for professional services may be collected by an independent medical group or its designated billing agent, not by Shed.

Payment of all fees is expected at the time of service or order via the payment method on file. You hereby authorize payment directly to Shed for all services rendered and goods purchased where applicable.

Payments can be made via credit/debit card and are due at the time of purchase. Credit/debit card payments can be made directly within the Shed Portal.

You hereby warrant and agree that you understand that all Medication Programs with Shed are subscription-based programs that renew automatically. Billing may occur either every twenty-eight (28) days or on a monthly basis, depending on your specific program. Subscriptions are only eligible for cancellation after two months or at the close of your renewal cycles, whichever is longer.

You may cancel your Subscription up to seventy-two (72) hours before your next billing cycle begins. Cancellations will take effect at the end of the current Subscription period, and only future charges will be canceled.

To cancel your subscription, you may do so through your Patient Portal once you have met your two-month commitment. Simply log into your Patient Portal, navigate to “My Treatments,” and select “Manage Subscription.”

You are responsible for all Subscription Fees (plus any applicable taxes and other charges) for the current Subscription period. If you cancel, you will retain access to the Services until the end of your Subscription period.

You agree and acknowledge that a prescription for any particular medication is not guaranteed and is subject to the independent medical judgment of your prescribing Provider during your consultation.

You agree that Shed reserves the right to stop, pause, or cancel a treatment plan, program, or other service for an individual at any time. If you default on your account, you agree that you will be subject to finance and/or legal fees in addition to the total account balance.

You expressly acknowledge and agree to the above financial and cancellation policies. In the case of default payment, you are responsible for full payment of the balance, interest accrued, and any collection costs and legal fees incurred to collect on this account. You understand that insurance may not be accepted by Shed for its services. By utilizing the Site, including the ordering and/or purchasing of services or goods, you acknowledge that you have read, understand, and accept the information and conditions specified in this agreement.

11. Subscriptions

Certain Shed programs operate on a monthly subscription basis. Such subscriptions may include:    

• Access to prescribed medication (subject to Provider evaluation and approval)    
• Access to scheduling visits with independent licensed healthcare providers, as medically appropriate and determined solely by the Provider Group.
• Access to text-based health coaching and community resources.
• Access to LillyCare and NovoDirect for brand-name medications (e.g, Wegovy® and Zepbound® in connection with Provider approval).
• One (1) fifteen-minute (15-minute) virtual coaching appointment per month.
• PLEASE BE ADVISED:
• The membership fee is separate from the cost of medication.
• Shed does not dispense or sell medication directly.
• Members are responsible for purchasing approved prescriptions directly through LillyDirect or NovoCare.
• Membership fees are non-refundable once a patient has been approved for treatment.
• If you are not approved for treatment by a licensed Provider, your membership fee will be refunded.
• Any clinical requirements described in connection with a membership program—such as follow-up visits, clinical check-ins, or medication monitoring—represent requirements set by the Provider Group and not by Shed.

11.1 Commitment Period:

All programs require a minimum commitment of two (2) full months. Early cancellation within this period does not release you from payment obligations and will not result in a refund or credit.

11.2 Billing and Auto-Renewal:

Your subscription will automatically renew each month on your original billing date. Your payment method on file will be charged unless you cancel your subscription in accordance with the cancellation policy below.

11.3 Cancellation Policy:

You must cancel your subscription at least seventy-two (72) hours before your next billing date to avoid being charged for the upcoming month. Cancellations submitted less than 72 hours before your billing date will apply to the following month.

11.4 Refund Policy:

All subscription fees are non-refundable once charged, including but not limited to situations where:

• You fail to complete required follow-up appointments or refill request forms    
• You do not utilize the text-based coaching services or Provider visits    
• You cancel after the 72-hour cancellation window    
• You attempt to cancel before fulfilling the two-month minimum commitment

Failure to engage with program requirements or services does not constitute grounds for a refund.

If medication is not shipped due to your failure to complete necessary actions (e.g., submitting a refill request form, attending a required visit), that month remains ineligible for a refund. However, at Shed’s discretion, you may be eligible for a one-time credit toward a future month’s shipment once required actions are completed and your subscription remains active.

All credits must be used within 60 days and cannot be exchanged for cash or transferred to another account. Credits do not hold any cash value.

11.5 Modifications and Termination:

Shed reserves the right to modify or discontinue its services or these terms at any time, with reasonable notice as required by applicable law.

11.6 Eligibility and Compliance:

By subscribing, you confirm that you are at least 18 years of age and located in a U.S. state where Shed services are available. You agree to comply with all applicable federal, state, and local laws in connection with your use of the services.

12. Program Change:

Billing

By submitting a program change request, you agree to be charged for the new program at the time of submission.

12.1 Temporary Pause During Change:

When a program change is submitted, your subscription will be placed on a temporary pause for up to 21 days. If you do not meet with your Provider during this time, your original subscription will resume.

12.2 Refill and Order Processing:

If you have a refill in progress at the time of your program change, the change will apply to your next order. Please note that Shed is unable to cancel or modify any orders that are already processing or preparing for shipment.

12.3 Cancellation and Pause Restrictions During Change:

Once you submit a program change request, you will not be able to cancel or pause your subscription until the program change process has been completed.

13. Multi-Month Subscriptions

13.1 Minimum Term and Billing

By purchasing a multi-month subscription, you agree to a minimum commitment of two (2) full billing months (the “Minimum Term”). At checkout, you may select one of two payment options for your multi-month subscription: (i) a single payment of the full multi-month program fee at the time of purchase, or (ii) installment billing in which the multi-month program fee is divided into installments charged at the cadence selected at checkout (including, where offered, installments billed every two (2) months over the term of your subscription). Your selected payment option, including the timing and amount of each installment, is presented to you at checkout and reflected in your billing confirmation. After the Minimum Term expires, your subscription will automatically convert to and renew on a monthly or 28-day basis at the then-current standard rate (currently $199 per month for Compounded Semaglutide and $299 per month for Compounded Tirzepatide), unless you cancel in accordance with the cancellation terms below. We will give you at least thirty (30) days’ notice of any change in that rate, and at least seven (7) days’ notice where required by California law.

13.2 Fulfillment

Medication under 6-month and 12-month subscriptions is fulfilled in shipment cycles of either one (1) or two (2) vials, each vial containing four (4) weeks of medication (one injection per week). Your shipment cycle is determined at the time of your order based on your state of residence and applicable regulations.

Members receiving two-vial shipments will receive eight (8) weeks of supply per shipment, dispatched approximately every eight (8) weeks. Members receiving one-vial shipments will receive four (4) weeks of supply per shipment, dispatched approximately every four (4) weeks.

Under a 6-month subscription, you will receive a total of twenty-four (24) weeks of medication, delivered in either three (3) two-vial shipments or six (6) one-vial shipments depending on your fulfillment cycle. Under a 12-month subscription, you will receive a total of forty-eight (48) weeks of medication, delivered in either six (6) two-vial shipments or twelve (12) one-vial shipments.

Partial fulfillment cycles are not available. Once a shipment has been dispatched, that cycle is considered used in full and is non-refundable, regardless of how much of the supply you have consumed. Applicable federal and state pharmacy laws prohibit the restocking of dispensed prescription medication.

13.3 Cancellation

You may cancel your multi-month subscription at any time after completing the Minimum Term in any of the following ways: (i) by clicking the “Cancel Subscription” link in your Member Portal; (ii) by clicking the cancellation link included in any billing confirmation or shipment preview email from Shed; or (iii) by contacting Shed’s Member Success Team at support@tryshed.com. Cancellation requests must be submitted at least 72 hours before your next scheduled shipment date to take effect for that cycle. Requests submitted within 72 hours of a scheduled shipment will apply to the following cycle. Cancellation is confirmed by email within twenty-four (24) hours. Shed will not require you to complete a retention offer, discount offer, or additional customer-service interaction as a condition of cancellation.

Cancellation ends your access to the program but does not automatically entitle you to a refund. A refund is only issued where unfulfilled cycles remain — meaning cycles for which medication has not yet shipped. If all medication under your subscription has been shipped, no refund will be issued.

13.4 Refund Calculation

Refunds may be issued for the unused portion of a subscription under the following circumstances:

• A licensed Provider determines you are not medically eligible for treatment;
• If you are advised to discontinue by a Provider;
• We are unable to fulfill your prescription due to supply or operational issues.

Refunds will not be issued for lack of results, change of mind, or failure to follow the prescribed treatment plan.

Where a refund is due on cancellation, the amount is calculated as follows: the number of months used is repriced at the applicable month-to-month rate, and the difference between that amount and the total paid is refunded. A “used month” is any month for which medication has shipped. Partial months count as a full used month.

Example:

Member purchases a 6-month semaglutide plan at $179/month ($1,074 paid). Cancels after 4 months with medication shipped for all 4.

Used months repriced: 4 × $199 = $796

Refund: $1,074 − $796 = $278 If medication has shipped for all 6 months: no refund is due.

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13.5 Minimum Term — No Refund

No refund will be issued for any cycles within the Minimum Term, except (i) as provided in Section 13.7 (Adverse Reactions), (ii) as provided in Section 13.10 (Shed-Initiated Changes), (iii) as provided in Section 13.12 (Servicemembers), (iv) upon the member’s death or permanent incapacitation, (v) where required by applicable state consumer-protection, cooling-off, or rescission law, or (vi) where an FDA recall, market withdrawal, or other regulatory action prevents fulfillment. You will retain access to the program through the end of your Minimum Term period.

13.6 Program Pause

Members on multi-month subscriptions are eligible for one (1) program pause per subscription term, for a maximum of three (3) weeks. Pause requests must be submitted at least 48 hours before your next scheduled shipment. Pause requests submitted within 48 hours of a scheduled shipment will apply to the following cycle.

A pause suspends your next shipment and extends your subscription term accordingly. It does not reduce, delay, or otherwise affect any payment obligations to a Buy Now, Pay Later provider if you have used such a service to finance your subscription. 13.6.1 Provider-Recommended Pause:

If your licensed Provider recommends a pause in your program for medical reasons, that pause will be approved without restriction and will not count against your standard one-pause allowance.

13.7 Adverse Reactions

If you experience an adverse reaction to your medication and your Provider determines you are unable to continue the program, your subscription will be cancelled immediately. The Minimum Term commitment will not apply. Within five (5) business days of your Provider’s determination, Shed will: (a) refund all amounts you paid for unshipped cycles at the price you paid (not repriced at the month-to-month rate); and (b) as a good-faith measure, refund the greater of fifty percent (50%) of the amount paid for your last shipped cycle or the pro-rata unused portion of that cycle. Applicable federal and state pharmacy laws prohibit the return and restocking of dispensed prescription medication, so shipped medication cannot be returned. Your Provider’s determination of adverse reaction will not be separately contested by Shed for purposes of this Section.

13.8 Medication Changes

A request to change your prescribed medication mid-subscription will be treated as a cancellation of your current plan and enrollment in a new plan. The remaining balance on your current plan will be calculated and applied as a credit toward your new plan.

The following applies to the credit:

• If the credit does not cover the full cost of the new plan, you will be required to pay the difference at the time the new plan is activated.
• If your credit exceeds the cost of the new plan, the surplus will be refunded to your original payment method.
• Credits are non-transferable and have no cash value outside of application toward a Shed program.

If your new medication is not clinically approved by your Provider, your credit will be held for up to eighteen (18) months. Credits not applied within eighteen (18) months will be refunded to your original payment method upon your request.

13.9 Buy Now, Pay Later (BNPL)

If you finance your multi-month subscription using a Buy Now, Pay Later service (such as Affirm, Klarna, or Afterpay), Shed receives the full program amount from the BNPL lender at the time of purchase. Your installment payment obligations are governed by your agreement with the BNPL provider and are not affected by a program pause, cancellation, or dispute with Shed.

Where a refund is due to you from Shed, it will be issued to your BNPL lender, who will apply it to reduce your outstanding balance or return funds to your payment method in accordance with the lender’s policies. Refund processing timelines are subject to the lender’s applicable refund window (Affirm: 120 days; Klarna/Afterpay: 180 days from original transaction). Shed will transmit your refund to your BNPL lender within three (3) business days of confirmed cancellation. Your BNPL lender will then apply the refund to your balance in accordance with its own processing windows, which may take up to the refund windows identified above. Until the refund is posted to your BNPL account, you remain obligated to make installment payments to your BNPL lender under your separate agreement with that lender. If you believe your BNPL lender is delayed beyond its stated window, please contact support@tryshed.com and we will assist in escalating the refund with your BNPL lender.

13.10 Shed-Initiated Changes

If Shed Holdings initiates a commercial or operational change (including formulary changes or supply disruption), or your Provider (acting through the affiliated Provider Group) initiates a change to your program — including due to clinical ineligibility identified after enrollment — you will be made whole on all unfulfilled cycles at the price you paid. The month-to-month repricing formula and Minimum Term restriction do not apply to changes initiated under this Section 13.10 or, for the avoidance of doubt, to refunds due under Section 13.7 (Adverse Reactions).

13.11 Member Agreements

By purchasing a multi-month subscription, you confirm that you have read, understood, and agree to these Multi-Month Subscription Terms in addition to Shed’s general Terms and Conditions. All applicable agreements are presented and must be accepted at the point of enrollment. At the point of enrollment, you will also be asked to separately affirm your consent to (a) the automatic renewal terms and cadence described in Section 1, (b) the recurring charge amount (or the formula used to calculate it), and (c) the cancellation mechanism described in Section 3. Your affirmative consent to these items is recorded and retained by Shed as required by applicable automatic-renewal laws.

13.12 Servicemembers

If you are a member of the U.S. Armed Forces and either enter military service after enrolling in a multi-month subscription, or receive orders for a permanent change of station or deployment outside the continental United States for ninety (90) days or more, you may terminate your subscription without penalty in accordance with the Servicemembers Civil Relief Act (50 U.S.C. § 3955). A full refund of unshipped cycles will be issued at the price you paid. Please provide a copy of your military orders to support@tryshed.com.

13.13 Cancellation for California Residents

In accordance with California’s Automatic Renewal Law (ARL), members who are residents of California may cancel their multi-month subscription at any time after completing the Minimum Term through an easily accessible and immediate online mechanism.

13.13.1 Cancellation Method:

You may cancel your subscription by clicking the “Cancel Subscription” link in your Member Portal or by clicking the cancellation link included in any billing confirmation or shipment preview email from Shed.

13.13.2 No Hindrance:

Shed will not require you to complete a retention offer, discount offer, or additional customer-service interaction as a condition of cancellation.

13.13.3 Timing:

Cancellation requests must be submitted at least 72 hours before your next scheduled shipment date to take effect for that cycle.

14. Care Membership Plans

This Section governs Shed Care Membership Plans, which provide access to Provider visits, unlimited health-coaching and triage messaging, portal content, and member pricing on Shed nutritional supplements (collectively, the “Service”). Care Membership Plans are separate from the Multi-Month Subscriptions described above, which govern compounded medication fulfillment. Members may enroll in Care Membership Plans with or without an accompanying medication subscription.

14.1 Plans

Shed offers the following Care Membership Plan options for Service:

• 6-Month Care Membership: $[X] billed every two (2) months for a six (6) month committed term. Each payment covers the upcoming two-month Service period.
• 12-Month Care Membership: $[X] billed every two (2) months for a twelve (12) month committed term. Each payment covers the upcoming two-month Service period.

14.2 Promotional Rate

The Care Membership rate reflects a promotional discount off Shed’s standard month-to-month rate of $[Y] per month (the “Standard Rate”). The promotional Care Membership rate is available only if you complete your full committed term. If you cancel, terminate, fail to make a scheduled payment, or otherwise stop paying before your committed term ends (an “Early Termination”), the promotional rate is forfeited.

14.3 Not Credit; No Finance Charge

Each Care Membership payment is for the upcoming two-month Service period to which it is allocated. Your Care Membership is not a loan, financing arrangement, extension of credit, or retail installment sale, and is not subject to the federal Truth in Lending Act or comparable state consumer-credit statutes. No interest or finance charge is assessed.

14.4 Payment Authorization

You authorize Shed to charge the payment method you provided at signup for each scheduled Care Membership payment on the dates shown at checkout. You may update the payment method on file at any time before a scheduled payment date through your Patient Portal. If a scheduled charge is declined or fails, Shed will notify you and may retry the charge. A failed payment that remains uncured for ten (10) days is an Early Termination.

14.5 No Automatic Renewal

Your Care Membership ends at the conclusion of your committed term and does not automatically renew. Shed will email you before your committed term ends with options to renew.

14.6 Early Termination; True-Up to Standard Rate

Upon Early Termination:

• The promotional Care Membership rate is forfeited;
• You agree to pay the Standard Rate for each month (or prorated portion of a month) of Service you received, in lieu of the Care

Membership rate for those months;

• Shed will calculate the True-Up Amount equal to (i) the Standard Rate multiplied by the months of Service received, minus (ii) the total Care Membership payments you have already made;
• The True-Up Amount is immediately due and Shed may charge it to the payment method on file;
• Shed may suspend or terminate further Service immediately upon Early Termination; and
• Any amount that remains unpaid more than fifteen (15) days after Early Termination is delinquent. Shed may, after written notice to you, refer the account to a third-party collection agency and report the delinquency to one or more consumer reporting agencies. You have the right to dispute information we report to consumer reporting agencies by contacting support@tryshed.com or the consumer reporting agency directly under the Fair Credit Reporting Act.

14.7 Cancellation

You may cancel your Care Membership at any time through your Patient Portal (navigate to “My Treatments” and select “Manage Subscription”) or by emailing support@tryshed.com. Cancellation during your committed term is an Early Termination and triggers Section 16.6.

14.8 Communications

By starting a Care Membership, you consent to receive transactional communications about your Care Membership (payment reminders, payment confirmations, declined-payment notices, end-of-term notices, and similar) by email and, if you have provided a mobile number, by SMS, subject to the SMS consent terms above.

14.9 Binding Commitment

You acknowledge that each Care Membership is a binding commitment for the full committed term, that the promotional Care Membership rate is offered in exchange for that commitment, and that the True-Up provisions in Section 16.6 are not a penalty but reflect the loss of the promotional discount conditioned on completion of the committed term.

14.10 Cancellation for California Residents

In accordance with California’s Automatic Renewal Law (ARL), members who are residents of California may cancel their Care Membership at any time through an easily accessible and immediate online mechanism in the Patient Portal. Shed will not require you to complete a retention offer, discount offer, or additional customer-service interaction as a condition of cancellation. Cancellation during your committed term remains subject to Section 16.6.

15. Payments

You agree to pay all fees due for services requested and pursuant to all payment terms presented to you when engaging in transactions. Prices are subject to change at any point at our sole discretion. You will see a prompt for your payment details, such as your credit card information and any promotional codes you may have. By entering your payment information and submitting your request, you authorize us, our affiliates, or our third-party payment processors to charge the amount due, including recurring fees associated with Subscription Services (as defined below).

You understand and agree that you are responsible for all fees due to receive health care services and pharmacy services, including any fees charged by the health care organization(s) or Provider(s) that provide services to you in connection with the Services. Your payments to Shed may include fees charged by health care organization(s) or Provider(s) for health care services and/or pharmacy services, which Shed collects on their behalf. In the event that your credit card expires or Shed, our affiliates, or our third-party payment processors are unable to process your payment, you may receive notice for you to provide an alternative payment method. Neither Shed nor its affiliate Providers, pharmacies, or other service Providers have any obligation to provide any health care services or pharmacy services unless and until full payment has been received or otherwise verified. You are responsible for keeping your payment information (such as credit card number and billing address) accurate and up-to-date at all times.

As described above, certain products or services offered on the Services may be offered on a subscription basis (“Subscription Services”). For Subscription Services, your payment method will be automatically charged at regular intervals as described during the checkout process for the applicable Subscription Services. You may cancel a subscription at any time before the cancellation cutoff date as indicated to you at the time you purchase a Subscription Service. You will also be informed about how you can cancel these Subscription Services.

EXCEPT AS OTHERWISE SET FORTH IN ANY RETURN OR REFUND POLICY PROVIDED TO YOU ON THE SERVICES, YOU ACKNOWLEDGE AND AGREE THAT DUE TO THE NATURE OF THE PRODUCTS AND SERVICES PURCHASABLE THROUGH THE SERVICES ANY APPLICABLE FEES AND OTHER CHARGES ARE NOT REFUNDABLE IN WHOLE OR IN PART. YOU ARE FULLY LIABLE FOR ALL CHARGES TO YOUR ACCOUNT, INCLUDING ANY UNAUTHORIZED CHARGES.

We accept the following payment methods on our Site:

15.1 Payment Cards:

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use, including without limitation credit and debit cards, Flex- and Health Savings Account Cards, and other electronic methods of payment as accepted by us from time to time. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

16. The Shed Promise

16. The Shed Promise

Notice. The Shed Promise replaces the prior “Shed Weight-Loss Guarantee” for Members enrolling on or after the Effective Date of these Terms. Members enrolled before the Effective Date remain governed by the prior guarantee through the end of their then-current guarantee window; see Section 16.5 (Transition; Grandfathering).

16.1 The 120-Day Guarantee

16.1.1 The Promise

If you complete all four Member Commitments described in Section 16.1.3 and, within one hundred twenty (120) days of your Program Start Date, do not (a) lose at least five percent (5%) of your baseline body weight or (b) reach the goal weight recorded at enrollment, Shed will refund the total amount you actually paid to Shed in connection with your program during that 120-day period, as further described in Section 16.1.4.

16.1.2 Eligibility

To be eligible for the 120-Day Guarantee:

• You must be approved for treatment and remain medically eligible as determined solely by the independent Provider Group. Medical exclusions, contraindications, and continued clinical suitability are determined by the Provider Group in accordance with applicable clinical guidelines; Shed does not determine clinical eligibility.

• You must be a first-time user of the eligible medication class. Prior use of the eligible medication class (whether compounded or brand-name) disqualifies you from the 120-Day Guarantee.

• Your baseline body weight and goal weight are recorded at enrollment in consultation with your Provider, are locked at the time of enrollment, and cannot be changed after your Program Start Date for guarantee purposes.

• “Program Start Date” means the date of your first medication shipment under the program.

16.1.3 Member Commitments

To qualify for the 120-Day Guarantee, you must complete each of the following four (4) Member Commitments during the 120-day guarantee period:

• (a) Attend all four (4) monthly coaching appointments with your Shed Health Coach.

• (b) Log at least two (2) weight entries per calendar month (eight (8) total over the 120-day period) in the Shed Member Portal or Pivot.

• (c) Complete at least fifty percent (50%) of daily Pivot check-ins (sixty (60) of 120 days), covering the program metrics specified in your member dashboard.

• (d) Submit all Provider follow-up forms by their due date and remain in good standing with your treatment plan, in each case as confirmed by the Provider Group.

Shed will make all four (4) monthly coaching appointments available for booking during your guarantee period. To the extent Shed fails to make a required coaching appointment available, Commitment (a) is deemed satisfied as to that appointment.

16.1.4 What Is Refundable

• If you qualify for a refund under this Section 16.1, Shed will refund the total amount you actually paid to Shed in connection with your program during the 120-day guarantee period. This includes membership and program service fees, the cost of medication, and any pharmacy or clinical fees that Shed collected on behalf of the Provider Group or any pharmacy. Promotional and discounted amounts are refunded at the amount actually paid, not at list price.

• Consistent with applicable federal and state pharmacy laws, medication that has been shipped is non-refundable and cannot be returned or restocked. You are not required to return any shipped medication as a condition of receiving a refund under this Section.

• Taxes and amounts collected by third parties (such as third-party shipping charges and any independent lab fees not collected by Shed) are refunded only to the extent permitted by the applicable third party.

16.1.5 Claim and Verification

• You may submit a guarantee claim within thirty (30) days after the end of your 120-day guarantee period through your Member Portal or by emailing support@tryshed.com.

• Eligibility is verified primarily from objective system records — Member Portal and Pivot logs of weigh-ins, check-ins, and appointment attendance — together with confirmation of good standing from the Provider Group, and not by member self-attestation alone.

• If your claim is denied, you may request reconsideration by replying to the denial notice with any additional supporting information. Shed will respond to a reconsideration request within fifteen (15) business days.

16.1.6 Provider-Directed Changes

If your Provider pauses, reduces, or discontinues your medication for medical reasons (including any adverse reaction addressed in Section 13.7), you will not lose eligibility for the 120-Day Guarantee for following that guidance. The 120-day guarantee window and the Member Commitments in Section 16.1.3 will be adjusted on a day-for-day basis for the duration of any medically-directed pause. Provider-directed dose reductions that do not pause the program do not adjust the window or the Member Commitments.

16.1.7 Interaction With Multi-Month Subscriptions and BNPL

Where the 120-day guarantee period sits within a Multi-Month Subscription described in Section 11:

• (a) A guarantee refund under this Section 16.1 covers the total amount you actually paid to Shed for the portion of your Multi-Month Subscription attributable to the 120-day guarantee period, calculated in accordance with Section 16.1.4. Shipped medication remains non-refundable as a physical product consistent with Section 13.2, but the amount you paid for that medication is included in the refund.

• (b) The guarantee refund reduces, but does not by itself cancel, your Multi-Month Subscription. After a guarantee refund is issued, the remainder of your Multi-Month Subscription continues unless you separately cancel under Section 13.3, in which case any further refund is calculated under Section 13.4 net of the guarantee refund already paid.

• (c) Where the Multi-Month Subscription was financed through a Buy Now, Pay Later service, the guarantee refund is transmitted to the BNPL lender and applied to your balance in accordance with Section 13.9.

16.2 General

• Shed does not guarantee any specific clinical result. All clinical decisions — including the appropriateness of any medication, dose, titration, continuation, or discontinuation of therapy — rest solely with the Provider Group.

• The Shed Promise is Shed’s administrative commitment with respect to Shed Program Fees only. It is not a promise on behalf of the Provider Group, any pharmacy, or any other independent third party, consistent with Shed’s administrative-services and corporate-practice-of-medicine structure described in Section 40.

• Shed may modify or discontinue the Shed Promise prospectively on notice as required by applicable law, including the California Automatic Renewal Law where applicable. Changes apply only to enrollments and re-enrollments effective on or after the notice date.

16.3 Transition; Grandfathering

• Members enrolling on or after the Effective Date of these Terms are governed by the Shed Promise set forth in this Section 16.

• Members whose programs began before the Effective Date and who were still within their nine (9) month guarantee window under the prior Shed Weight-Loss Guarantee remain governed by that prior guarantee through the end of that window. Shed will make available the option to migrate to the Shed Promise; any such migration requires the Member’s affirmative consent through the Member Portal and is effective prospectively only.

• Members who completed or claimed under the prior guarantee before the Effective Date are not affected by this Section 16.

• Members on Multi-Month Subscriptions that began before the Effective Date remain governed by the guarantee in effect at the time of their initial purchase through the end of their committed term. The Shed Promise applies to any renewal effective on or after the Effective Date.

• In the event of any conflict between this Section 16 and the prior guarantee for a grandfathered Member, the prior guarantee controls until the end of that Member’s grandfathered window.

17. Referral Program

Referral Program. Shed offers a referral program ("Referral Program") through which eligible Members ("Referrers") may earn account credits for referring new patients ("Referred Persons") to Shed's membership and technology services. Participation is subject to these Terms and to any additional program rules Shed makes available. Shed reserves the right to confirm eligibility before issuing any benefit, and to modify, suspend, disable any referral code or link, or discontinue the Referral Program in whole or in part at any time, with or without notice.

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How it works. Each eligible Member is assigned a unique referral link and code, accessible from the "Refer a friend" section of the Shed portal and shareable by copying the link, copying the code, or sending a text message directly from that page. When a Referred Person signs up using a valid referral link or code and completes a qualifying first order, the Referred Person receives 40% off that first order, and the Referrer earns a $100 account credit. A "qualifying first order" is a Referred Person's first paid order for a single-month plan. Referral credits are issued after a confirmation period and are generally expected to be issued within approximately fourteen (14) business days after the Referred Person's order is confirmed.

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Use of referral link or code at checkout. To qualify for any referral benefit, the Referred Person must apply a valid referral link or code at sign-up, before completing the qualifying first order. Referral discounts and credits cannot be applied retroactively. If a Referred Person completes an order without applying a valid referral link or code, no 40% discount will be given to the Referred Person and no $100 credit will be issued to the Referrer in connection with that order, and Shed has no obligation to apply, honor, or reissue a code or credit after the order has been completed.

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How credits are applied. There is no limit on the number of referral credits a Referrer may earn. Each $100 referral credit is applied to the Referrer's account once it is earned and the applicable confirmation period has passed. Referral credits have no cash value, are not redeemable for cash, and are not transferable or refundable.

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Cancellation and forfeiture of unapplied credits. Referral credits have value only as a reduction applied to a Referrer's future paid invoice. If a Referrer cancels, or otherwise no longer maintains an active, paid membership, any referral credit that has not yet been applied to an invoice is forfeited, and Shed has no obligation to issue, pay, or otherwise honor it.

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Eligibility and limits. The Referral Program is open to new patients only. A Referred Person must be a new Shed patient who has not previously held an account with Shed; existing and former Members and patients are not eligible to be referred, and no discount or credit will be issued in connection with such a person. The 40% first-order discount and the $100 referral credit apply only when the Referred Person's qualifying first order is for a single-month plan. If the Referred Person's first order is for a multi-month plan, that order is not a qualifying order: the Referred Person will not receive the 40% discount, and the Referrer will not earn the $100 credit. Only one reward will be issued per Referred Person, and the reward is issued on the Referred Person's first paid order. To protect against fraud and abuse, Shed prohibits self-referral and reserves the right to investigate suspected abuse and to withhold, reverse, or void any discount or credit, and to suspend or terminate participation, where eligibility requirements are not met or where Shed reasonably suspects fraud, manipulation, or violation of these Terms.

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Healthcare program compliance. Referral credits and other benefits under the Referral Program are administrative incentives relating solely to Shed's non-clinical membership and technology services. They are not offered in exchange for, and are not intended to induce, the ordering, purchasing, or prescribing of any medication or clinical service, and the existence of a referral does not influence any clinical decision. No referral credit, discount, or other benefit will be provided, paid, or applied with respect to a Referrer or Referred Person whose care or items are paid for, in whole or in part, by Medicare, Medicaid, TRICARE, or any other federal or state healthcare program.

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Taxes. Referral credits and benefits may constitute taxable income to you. You are solely responsible for any tax consequences associated with referral benefits, and Shed may issue an IRS Form 1099 where required by law.

18. Loyalty Rewards Program

18.1 Eligibility

• You may submit a guarantee claim within thirty (30) days after the end of your 120-day guarantee period through your Member Portal or by emailing support@tryshed.com.
• Eligibility is verified primarily from objective system records — Member Portal and Pivot logs of weigh-ins, check-ins, and appointment attendance — together with confirmation of good standing from the Provider Group, and not by member self-attestation alone.
• If your claim is denied, you may request reconsideration by replying to the denial notice with any additional supporting information. Shed will respond to a reconsideration request within fifteen (15) business days.

The Shed Loyalty Rewards Program (the "Program") is available exclusively to Members enrolled in (1) a compounded GLP-1 program and (2) a month-to-month subscription plan. Members must maintain an active, paid subscription in good standing to remain eligible for and to redeem rewards under the Program. Members enrolled in a 3-month, 6-month, or 12-month Multi-Month Subscription described in Section 13 are not eligible to participate in the Program during their Minimum Term or any subsequent multi-month commitment period. Likewise, Members on a compounded GLP-1 microdosing program are not eligible to participate in the Program.

18.2 Milestone Rewards

• If your Provider pauses, reduces, or discontinues your medication for medical reasons (including any adverse reaction addressed in Section 13.7), you will not lose eligibility for the 120-Day Guarantee for following that guidance. The 120-day guarantee window and the Member Commitments in Section 16.1.3 will be adjusted on a day-for-day basis for the duration of any medically-directed pause. Provider-directed dose reductions that do not pause the program do not adjust the window or the Member Commitments.

Eligible Members may unlock the following rewards upon completing a qualifying check-in following each milestone transaction:

• Transaction 4: a $100 credit applied to that month’s charge.
• Transaction 8: a $150 credit applied to that month’s charge.
• Transaction 12 and beyond: a $50 monthly credit applied to each subsequent month’s charge, provided a qualifying check-in is completed each month.

• Where the 120-day guarantee period sits within a Multi-Month Subscription described in Section 11:
• (a) A guarantee refund under this Section 16.1 covers the total amount you actually paid to Shed for the portion of your Multi-Month Subscription attributable to the 120-day guarantee period, calculated in accordance with Section 16.1.4. Shipped medication remains non-refundable as a physical product consistent with Section 13.2, but the amount you paid for that medication is included in the refund.
• (b) The guarantee refund reduces, but does not by itself cancel, your Multi-Month Subscription. After a guarantee refund is issued, the remainder of your Multi-Month Subscription continues unless you separately cancel under Section 13.3, in which case any further refund is calculated under Section 13.4 net of the guarantee refund already paid.
• (c) Where the Multi-Month Subscription was financed through a Buy Now, Pay Later service, the guarantee refund is transmitted to the BNPL lender and applied to your balance in accordance with Section 13.9.

18.3 Check-In Requirement

Rewards are not applied automatically. To redeem a milestone reward, the Member must complete the Shed asynchronous check-in form following the qualifying transaction. Credits are applied manually by the Shed team within forty-eight (48) hours of team review. Failure to complete the required check-in results in forfeiture of that milestone’s reward. Forfeiture of one milestone does not affect eligibility for future milestones.

18.4 Non-Transferable and Non-Stackable

Program rewards are non-transferable, have no cash value, and may not be combined with any other Shed discount, promotion, or pricing program, including Multi-Month Subscription pricing and any graduate or returning-Member pricing program offered by Shed from time to time.

18.5 Modification and Termination

Shed reserves the right to modify or discontinue the Program at any time upon thirty (30) days’ written notice to active participants. Rewards already earned and applied prior to the effective date of any discontinuation will be honored. This Section is also subject to the broader change-of-terms provisions in Section 28 (Modification of Terms).

• Members enrolling on or after the Effective Date of these Terms are governed by the Shed Promise set forth in this Section 16.
• Members whose programs began before the Effective Date and who were still within their nine (9) month guarantee window under the prior Shed Weight-Loss Guarantee remain governed by that prior guarantee through the end of that window. Shed will make available the option to migrate to the Shed Promise; any such migration requires the Member’s affirmative consent through the Member Portal and is effective prospectively only.
• Members who completed or claimed under the prior guarantee before the Effective Date are not affected by this Section 16.
• Members on Multi-Month Subscriptions that began before the Effective Date remain governed by the guarantee in effect at the time of their initial purchase through the end of their committed term. The Shed Promise applies to any renewal effective on or after the Effective Date.
• In the event of any conflict between this Section 16 and the prior guarantee for a grandfathered Member, the prior guarantee controls until the end of that Member’s grandfathered window.

19. Privacy Policy and HIPAA Notice

Shed’s Privacy Policy (available at https://www.tryshed.com/resources/legal/privacy-policy) and the Notice of Privacy Practices governing the use and disclosure of protected health information by the Provider Group (available at https://www.tryshed.com/resources/legal/hipaa-notice) describe how personal information and protected health information are collected, used, disclosed, and protected.

20. Consumer Privacy Rights

Depending on your state of residence, you may have rights under state consumer-privacy laws, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA); the Virginia Consumer Data Protection Act (VCDPA); the Colorado Privacy Act (CPA); the Connecticut Data Privacy Act (CTDPA); the Utah Consumer Privacy Act (UCPA); and the Washington My Health My Data Act, among others. These rights may include the right to access, correct, or delete certain personal information Shed holds about you; the right to opt out of the “sale” or “sharing” of personal information and of certain profiling; the right to limit the use of sensitive personal information; and the right not to be discriminated against for exercising these rights.

The mechanics for exercising these rights, including verification procedures and response timelines, are described in the Privacy Policy. Rights with respect to protected health information held by the Provider Group are governed by the Notice of Privacy Practices and HIPAA, not by these state laws.

21. Consumer Protection Law:

Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

22. Testimonials and Results

Any testimonials, before-and-after images, success stories, weight, or other outcome statements displayed on the Site, in Shed marketing materials, or by Members on Shed-affiliated forums reflect the individual experience of the person depicted and are not a representation, warranty, or guarantee that you or any other person will experience a similar result. Results from any medication, program, or service vary by individual based on medical, behavioral, and other factors, including adherence to Provider recommendations and program requirements. Where any person providing a testimonial is compensated by Shed, has a material connection to Shed, or received free or discounted products or services in connection with the testimonial, that connection is disclosed in accordance with the U.S. Federal Trade Commission’s Endorsement Guides.

23. Disclaimers of Warranties

THE SITE AND ALL CONTENT, GOODS, AND SERVICES MADE AVAILABLE THROUGH THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SHED PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, SHED MAKES NO WARRANTY THAT (A) THE SITE OR THE SERVICE WILL MEET YOUR REQUIREMENTS OR BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE OR ANY MEDICATION OR SERVICE WILL BE ACCURATE OR RELIABLE; OR (C) ANY MEDICATION, TREATMENT, OR PROGRAM WILL PRODUCE ANY SPECIFIC CLINICAL OR COSMETIC RESULT, INCLUDING ANY PARTICULAR WEIGHT LOSS, HAIR-GROWTH, OR LONGEVITY OUTCOME.

All medical, clinical, and pharmacy services are provided by the Provider Group and independent pharmacies. Shed does not practice medicine, dispense medication, or provide clinical advice, and disclaims any responsibility for the professional services of the Provider Group or any pharmacy. No advice or information, whether oral or written, obtained from Shed or through the Site creates any warranty not expressly stated in these Terms. Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the foregoing exclusions apply only to the maximum extent permitted by law.

24. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL SHED OR ITS PARENTS, SUBSIDIARIES, AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS (COLLECTIVELY, THE “SHED PARTIES”) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY GOODS OR SERVICES MADE AVAILABLE THROUGH THE SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE SHED PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF THE SHED PARTIES ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY GOODS OR SERVICES MADE AVAILABLE THROUGH THE SITE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU ACTUALLY PAID TO SHED FOR THE GOODS OR SERVICES GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, AND (B) ONE HUNDRED U.S. DOLLARS ($100).

The limitations and exclusions in this Section apply notwithstanding the failure of any limited or exclusive remedy of its essential purpose. You acknowledge that the pricing and other terms reflect this allocation of risk and that these limitations and exclusions form an essential basis of the bargain between you and Shed.

Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded under applicable law, including liability for gross negligence, willful misconduct, fraud, or any obligations under Section 25 (Indemnification). Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, the foregoing limitations apply only to the maximum extent permitted by law.

25. Indemnification

You agree to defend, indemnify, and hold harmless the Shed Parties from and against any and all actions, claims, demands, proceedings, losses, damages, liabilities, judgments, awards, fines, penalties, costs, and expenses (including reasonable attorneys’ fees and litigation costs) arising out of or relating to:

• (a) your access to or use of the Site or any Service;
• (b) your breach or alleged breach of these Terms or any policy or guideline incorporated into these Terms;
• (c) any information you submit to Shed, the Provider Group, or any pharmacy partner, including any information that is false, misleading, incomplete, or that omits a material fact;
• (d) your use, misuse, or sharing of any medication, device, supplement, or other product obtained through the Site, including any use that is inconsistent with the directions of your Provider;
• (e) your violation of any applicable law, rule, or regulation, or your violation of any right of any other person or entity;
• (f) any content, communications, or material you post, transmit, or otherwise make available through the Site; and
• (g) your negligence, willful misconduct, or fraud.

Shed reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify Shed. You will cooperate with Shed in the defense of any claim subject to this Section. You will not settle any matter without Shed’s prior written consent. This Section does not require you to indemnify any Shed Party for that Shed Party’s own gross negligence, willful misconduct, or fraud, or for any liability that cannot lawfully be allocated to you under applicable law.

26. Force Majeure

Neither Shed nor you will be liable for any failure or delay in performing any obligation under these Terms (other than an obligation to make a payment of money) to the extent that the failure or delay is caused by an event beyond that party’s reasonable control, including acts of God; natural disasters; fire; flood; earthquake; epidemic, pandemic, or other public-health emergency; war, terrorism, civil unrest, or military action; labor disputes; failures or disruptions of telecommunications, internet, payment-processing, or cloud-computing services; supply-chain disruptions affecting compounded or brand-name medications, active pharmaceutical ingredients, raw materials, or shipping; pharmacy or laboratory outages; recalls, market withdrawals, or other regulatory actions affecting any medication; orders, restrictions, or other actions of any governmental, regulatory, or judicial authority; or any other cause that could not reasonably have been anticipated or avoided (each, a “Force Majeure Event”).

If a Force Majeure Event delays or prevents Shed’s performance, Shed will use commercially reasonable efforts to mitigate the effect on your access to the Service and to resume performance as promptly as reasonably practicable. If a Force Majeure Event continues for more than sixty (60) consecutive days, either party may terminate the affected program or subscription without further liability except as to fees already accrued and Shed-initiated refunds to which you are otherwise entitled.

27. Governing Law; Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND SHED TO RESOLVE DISPUTES ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION, WAIVES YOUR RIGHT TO A TRIAL BY JURY, AND WAIVES YOUR RIGHT TO PARTICIPATE IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. SECTION 26.7 BELOW EXPLAINS HOW YOU MAY OPT OUT OF ARBITRATION WITHIN THIRTY (30) DAYS OF FIRST ACCEPTING THESE TERMS.

27.1 Governing Law

These Terms, and any dispute arising out of or relating to these Terms, the Site, or any goods or services made available through the Site, are governed by the laws of the State of Utah, without regard to its conflict-of-laws principles. Federal law, including the Federal Arbitration Act (9 U.S.C. § 1 et seq.) (the “FAA”), governs the interpretation and enforcement of the arbitration provisions in this Section.

27.2 Informal Resolution

Before initiating any arbitration or court proceeding, you and Shed agree to attempt in good faith to resolve any dispute informally. You must first send a written notice of dispute to Shed at support@tryshed.com and to the address in Section 42 (Contact Details), describing the nature and basis of the claim and the specific relief sought. Shed will send any notice of dispute to the email address then on file for your account. The parties will negotiate in good faith for at least thirty (30) days following receipt of the notice. If the dispute is not resolved within sixty (60) days following receipt of the notice, either party may commence arbitration in accordance with this Section. The statute of limitations applicable to a claim is tolled during this informal-resolution period.

27.3 Binding Arbitration

Except as expressly provided in Sections 27.7, 27.8, and 27.9, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any goods or services made available through the Site, including the formation, interpretation, breach, termination, validity, or enforceability of these Terms or this arbitration agreement (a “Dispute”), will be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect (the “AAA Rules”), as modified by this Section. The AAA Rules are available at www.adr.org. The arbitrator, not any federal, state, or local court or agency, has exclusive authority to resolve any Dispute, including any claim that all or any part of these Terms is void or voidable.

27.4 Arbitration Procedure

• Location: The arbitration will be conducted by telephone or videoconference unless the arbitrator orders otherwise. Any in-person hearing will be held in Salt Lake County, Utah, or in the U.S. county of your residence, at your election.
• Arbitrator: A single arbitrator will be selected in accordance with the AAA Rules. The arbitrator must be a retired judge or attorney experienced in consumer-protection and healthcare-services law.
• Fees: The allocation of arbitration fees is governed by the AAA Rules, except that Shed will pay all AAA filing, administration, and arbitrator fees that exceed the amount you would have paid to file the same claim in a court of competent jurisdiction, unless the arbitrator finds the claim frivolous or brought for an improper purpose.
• Discovery: Discovery will be limited as set forth in the AAA Rules and as the arbitrator deems necessary to a fair resolution.
• Authority and Award: The arbitrator may award any individual relief that a court of competent jurisdiction could award under applicable law, but only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. The arbitrator’s award is final and binding on the parties and may be entered as a judgment in any court of competent jurisdiction.
• Confidentiality: The existence and content of the arbitration proceeding will be kept confidential by the parties and the arbitrator, except to the extent necessary to enforce or challenge the award, to comply with applicable law, or to pursue legal rights.

27.5 Class Action and Jury Trial Waiver

YOU AND SHED EACH AGREE THAT ANY DISPUTE WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, MASS, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN THE CLAIMS OF ANY OTHER PERSON, MAY NOT PRESIDE OVER ANY CLASS OR REPRESENTATIVE PROCEEDING, AND MAY AWARD RELIEF ONLY ON AN INDIVIDUAL BASIS. YOU AND SHED EACH WAIVE ANY RIGHT TO A TRIAL BY JURY.

If any portion of this class-action and jury-trial waiver is found to be unenforceable as to a particular claim or particular request for relief, that claim or request will be severed from arbitration and brought in a court of competent jurisdiction in Salt Lake County, Utah, but all other claims will remain in arbitration.

27.6 Mass Arbitration Protocol

If twenty-five (25) or more individuals submit, or threaten to submit, demands for arbitration raising substantially similar claims against Shed within a sixty (60) day period (collectively, a “Mass Filing”), the following procedures will apply in addition to the AAA Rules:

• (a) Each claimant’s counsel must certify in writing that counsel (i) has conducted a reasonable pre-filing inquiry into the facts underlying each individual claim, (ii) is authorized to represent and has met or conferred with each individual claimant, and (iii) has confirmed that each claimant intends to pursue the claim on an individual basis. Demands that do not include this certification will not be deemed validly filed.
• (b) The parties will select a bellwether process: the parties will each select up to ten (10) demands to proceed as bellwether arbitrations (twenty (20) total), with the remaining demands stayed pending the bellwether outcomes. AAA filing and administration fees are due only for the bellwether demands during this stay.
• (c) After the bellwether arbitrations conclude, the parties will participate in a global mediation administered by a mutually agreed mediator. If the dispute is not resolved at mediation, the remaining demands will proceed under the AAA Rules in batches of up to fifty (50) at a time.
• (d) The statute of limitations is tolled for all claimants subject to a Mass Filing during the bellwether and mediation phases.

The arbitrator selected in any bellwether proceeding has authority to decide any dispute concerning the application or interpretation of this Mass Arbitration Protocol.

27.7 Right to Opt Out

You may opt out of this arbitration agreement, the class-action waiver, and the jury-trial waiver by sending written notice of your decision to opt out to Shed at support@tryshed.com within thirty (30) days after the date you first accept these Terms or this amended Section, whichever is later. Your notice must include your full name, the email address associated with your account, your postal mailing address, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other portion of these Terms. If you opt out, both you and Shed will be deemed to have agreed that any Dispute will be resolved in the state or federal courts located in Salt Lake County, Utah, under Section 27.1, and that the jury-trial waiver and class-action waiver do not apply.

27.8 Small-Claims Court Carve-Out

Either party may bring an individual action in a small-claims court of competent jurisdiction, in lieu of arbitration, for any Dispute that qualifies for relief in that court.

27.9 Intellectual Property and Injunctive Relief Carve-Out

Either party may bring an action in a court of competent jurisdiction in Salt Lake County, Utah seeking injunctive or other equitable relief to prevent the actual or threatened infringement, misappropriation, or violation of that party’s intellectual-property rights, confidential information, or trade secrets, or to enforce the class-action or jury-trial waiver.

27.10 Severability of Arbitration Provisions

If any provision of this arbitration agreement is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect, except that if the class-action waiver is held unenforceable with respect to any claim seeking public injunctive relief, that claim (and only that claim) will be severed and brought in a court of competent jurisdiction in Salt Lake County, Utah.

27.11 Survival

This Section survives any termination of these Terms or your account.

28. Modification of Terms

Shed may amend these Terms from time to time to reflect changes in law, in the Service, or in Shed’s business practices. Shed will provide notice of any amendment by posting the amended Terms on the Site with a revised “Effective Date” and, for material amendments, by additional notice to the email address then on file for your account.

Non-material amendments are effective upon posting; your continued use of the Site or the Service after posting constitutes acceptance of the amended Terms. Material amendments are effective no earlier than thirty (30) days after notice; before a material amendment takes effect, you have the right to terminate your account or subscription without further obligation other than payment for Service already received. Where required by applicable law (including California’s Automatic Renewal Law), Shed will provide additional or longer notice and will obtain affirmative consent to any material change to recurring-charge or auto-renewal terms.

Amendments do not apply retroactively to any Dispute (as defined in the Governing Law; Arbitration; Class Action Waiver section) of which Shed has actual notice before the effective date of the amendment.

29. Assignment

You may not assign, transfer, sublicense, or delegate these Terms or any of your rights or obligations under these Terms, by operation of law or otherwise, without Shed’s prior written consent. Any attempted assignment, transfer, sublicense, or delegation without such consent is null and void. Shed may freely assign, transfer, or delegate these Terms and any of its rights and obligations, in whole or in part, without your consent or notice, including in connection with a merger, acquisition, corporate reorganization, financing, or sale of all or substantially all of its assets. Subject to the foregoing, these Terms bind and inure to the benefit of the parties and their respective permitted successors and assigns.

30. Notice

Any notice you give to Shed under these Terms must be in writing and sent to support@tryshed.com (with a copy, for legal notices, to Shed Holdings, LLC, 10813 S River Front Pkwy, Ste 550, South Jordan, UT 84095, Attn: Legal). Any notice Shed gives to you under these Terms may be sent by email to the address then on file for your account, by message in the Patient Portal, or by posting notice on the Site, and will be deemed effective upon transmission or posting. You are responsible for keeping the email address and contact information on file for your account current.

31. Entire Agreement

These Terms, together with the Privacy Policy, the Notice of Privacy Practices, any supplemental program terms incorporated by reference, and any order confirmation issued at the time of purchase, constitute the entire agreement between you and Shed with respect to the Site, the Service, and the goods made available through the Site, and supersede all prior or contemporaneous understandings, communications, and agreements (whether oral or written) between you and Shed on those subjects. You acknowledge that you have not relied on any statement, representation, assurance, or warranty made or given by any person, whether or not employed by Shed, that is not set forth in these Terms or the documents incorporated by reference.

32. Survival

The provisions of these Terms that by their nature should survive termination of your account, cancellation of any subscription, or expiration of these Terms will survive, including the provisions addressing intellectual property; accrued payment obligations and true-up amounts; disclaimers of warranties; limitation of liability; indemnification; recording of communications; governing law; arbitration and class action waiver; entire agreement; severability; the Privacy Policy and HIPAA Notice; and any other provision that expressly or by its nature is intended to survive.

33. Government Access and Legal Process

Shed may access, preserve, and disclose your account information and any other information about you, including content of communications, if Shed determines in good faith that such access, preservation, or disclosure is reasonably necessary to: (a) comply with applicable law, regulation, legal process (including subpoenas, court orders, search warrants, and other lawful requests), or governmental investigation; (b) enforce these Terms, including investigation of potential violations; (c) detect, prevent, or otherwise address fraud, security, or technical issues; or (d) protect the rights, property, or safety of Shed, the Provider Group, any pharmacy partner, you, or any other person. Where permitted by law, Shed will use reasonable efforts to notify you of compulsory legal process directed to your account information before disclosure.

34. Export Controls and Sanctions

You represent and warrant that you (a) are not located in, under the control of, or a national or resident of any country or region that is subject to comprehensive U.S. trade sanctions or other U.S. embargoes; (b) are not identified on any U.S. government restricted-party list, including the U.S. Department of Treasury’s Office of Foreign Assets Control (OFAC) Specially Designated Nationals and Blocked Persons List; and (c) will not use the Site or the Service in violation of any applicable U.S. or non-U.S. export control, sanctions, or anti-corruption laws.

35. Additional Program Terms

Specific programs, promotions, beta or pilot features, and third-party-funded benefits may be governed by supplemental terms presented to you at the time of enrollment or use (“Supplemental Terms”). Supplemental Terms are incorporated into these Terms by this reference. In the event of any conflict between these Terms and any Supplemental Terms with respect to a specific program, the Supplemental Terms control with respect to that program only.

36. Digital Millennium Copyright Act

Shed respects the intellectual-property rights of others and expects users of the Site to do the same. If you believe in good faith that material accessible on the Site infringes a copyright you own or control, you may submit a written notice of claimed infringement to Shed’s designated copyright agent containing the elements required by 17 U.S.C. § 512(c)(3), including: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material that is claimed to be infringing and where it is located on the Site; (d) your contact information; (e) a statement that you have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner.

Notices may be sent to Shed’s designated copyright agent at support@tryshed.com (subject line: “DMCA Notice”) or by postal mail to Shed Holdings, LLC, Attn: DMCA Agent, 10813 S River Front Pkwy, Ste 550, South Jordan, UT 84095. Counter-notices may be submitted under 17 U.S.C. § 512(g)(3) to the same address. Shed may terminate the accounts of users who are determined to be repeat infringers.

37. Prescription Filling, Availability, and Professional Services:

PLEASE BE ADVISED.

All prescriptions are issued solely at the discretion of independent, licensed healthcare Providers after appropriate clinical evaluation. Shed does not prescribe, dispense, or sell medications.

Medications, including brand-name drugs such as Wegovy® and Zepbound®, may be purchased directly by Members through third-party pharmacies, including LillyDirect or NovoCare, after Provider approval.

Shed’s role is limited to facilitating access to Providers and coordinating communication between Members, Providers, and pharmacies. Shed does not receive compensation from pharmacies based on prescription volume or medication sales.

Due to availability or supply chain-related conditions which may not be foreseeable or predictable, Shed’s network of pharmacy partners may not be able to procure and provide to you brand-name medications. In that event, Shed will work with you to explore other fulfillment options, if available.

You agree and understand that your prescription(s) may be filled by and transferred between any of Shed’s pharmacy partners and you agree that your Provider and/or Shed may take these actions on your behalf. Shed does not control or interfere with any professional service provided by its pharmacy partners, and each is solely responsible for their provision of professional services rendered to you.

Likewise, Shed makes no representations or guarantees regarding any medication or other product’s place of origin. Medications and other products may be shipped to you directly from sources other than within the United States, including without limitation the United Kingdom, Canada, and other locations.

Medication availability is subject to clinical approval, pharmacy inventory, supply chain constraints, and regulatory requirements. Shed does not guarantee that any medication—including GLP-1 medications—will be available, and Shed does not influence the Provider Group’s decision to initiate, continue, or discontinue any medication.

By accepting this Agreement, you acknowledge and agree that any services you receive from Shed’s pharmacy partners and your healthcare Providers through the Site or otherwise are also subject to this Agreement, and that Shed’s affiliates in providing Services to you–including without limitation its affiliated pharmacies, healthcare providers, labs, shipping companies, and others–are third-party beneficiaries of this Agreement.

38. Pharmacy Partners

Strive Compounding Pharmacy:
1275 E Baseline Rd #104
Gilbert, AZ 85233

Promise Pharmacy:
31818 US 19 S
Palm Harbor, FL 34684

DCA Pharmacy
233 Bedford Way
Franklin, TN 37064

39. Severability:

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under any applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal, and the rest of these Terms and Conditions will still be considered valid.

40. Corporate Practice of Medicine Compliance (California and Other States)

Shed provides administrative, technology, and membership services only and does not provide medical care, diagnosis, or treatment. All professional medical services are provided by independent, physician-owned or licensed entities with whom Shed contracts to provide administrative support.

Shed does not control or interfere with any Provider’s medical judgment, and no portion of the membership fee paid to Shed constitutes payment for medical services.

41. California Residents

If you are a California resident, the following supplemental provisions apply in addition to the other provisions of these Terms.

41.1 Confidentiality of Medical Information Act

California’s Confidentiality of Medical Information Act (Civil Code § 56 et seq.) (the “CMIA”) requires a Provider to obtain a patient’s explicit authorization before electronically disclosing medical information. By accepting these Terms and authorizing electronic communications (including SMS communications under Section 6 (Communication via SMS or Similar Messaging Technologies)), you provide that authorization for the purposes of the CMIA, subject to your right to withdraw that authorization at any time prospectively.

41.2 California Consumer Privacy Act

Your rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (the “CCPA”), and the mechanics for exercising those rights, are described in the Privacy Policy. Personal information collected by the Provider Group in connection with the provision of healthcare services is not subject to the CCPA, but is protected under HIPAA and the CMIA.

41.3 Automatic Renewal Law

Shed’s subscription and renewal terms are designed to comply with California’s Automatic Renewal Law (Business and Professions Code § 17600 et seq.) (the “ARL”), including the cancellation, notification, and consent requirements specifically referenced in the Multi-Month Subscriptions and Care Membership Plans sections of these Terms.

41.4 Shine the Light

California Civil Code § 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for direct-marketing purposes. To make such a request, please contact us at support@tryshed.com.

41.5 Complaint Resolution

California Civil Code § 1789.3 requires us to provide the following notice: the provider of this Service is Shed Holdings, LLC, 10813 S River Front Pkwy, Ste 550, South Jordan, UT 84095. You may file a complaint regarding the Service or seek information about the cost of the Service by contacting us in writing at the address above or by email at support@tryshed.com. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Boulevard, Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

42. Contact Details:

Please contact us if you have any questions or concerns. Our contact details are as follows:

Email:
support@tryshed.com

Address:
10813 S River Front Pkwy, Ste 550
South Jordan, UT 84095

Effective Date: June 10, 2026

These terms and conditions (the “Terms and Conditions”) govern the use of  (the “Site”) as well as all goods and services sold or otherwise facilitated via the Site. This Site is owned and operated by Shed Holdings, LLC (“Shed”). This Site is a telehealth and communications website. Shed is not a medical group, does not practice medicine, and does not provide medical advice, diagnosis, or treatment.

All telehealth, clinical evaluations, prescriptions, treatment plans, follow-up schedules, and all other medical services available through the Site are provided exclusively by independent, physician-owned or licensed professional entities (“Provider Group”) and their affiliated licensed healthcare providers (“Providers”).

Decisions regarding medical appropriateness, prescribing, modality of care (synchronous or asynchronous), eligibility for treatment, and follow-up cadence rest solely with the Provider Group and its Providers, not Shed.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

1. State-Specific Telehealth and Asynchronous Care Compliance

Availability of asynchronous (non-video) medical evaluation varies by state law. Determinations regarding whether asynchronous care is legally permitted or clinically appropriate are made solely by the Provider Group. Shed does not determine clinical modality, and may disable asynchronous functionality at the direction of the Provider Group.

2. Telehealth Informed Consent

2.1 Nature of Telehealth Services

By using the Site to seek or receive medical evaluation, prescriptions, or follow-up care, you acknowledge and agree that you are receiving those services via telehealth. Telehealth involves the use of electronic communications (including secure messaging, audio, video, and asynchronous data exchange) to enable a Provider to evaluate, diagnose, and treat you remotely. Because no in-person physical examination is performed through the Site, certain conditions may not be diagnosable through telehealth, and your Provider may determine that in-person care is medically necessary.

2.2 No Emergency Services

THE SITE AND THE SERVICE ARE NOT INTENDED FOR EMERGENCIES. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, A LIFE-THREATENING CONDITION, OR A MENTAL-HEALTH CRISIS, CALL 911 IMMEDIATELY OR PROCEED TO THE NEAREST EMERGENCY ROOM. IF YOU OR SOMEONE YOU KNOW IS IN CRISIS, CALL OR TEXT 988 (THE SUICIDE AND CRISIS LIFELINE). NEITHER SHED NOR THE PROVIDER GROUP PROVIDES EMERGENCY MEDICAL SERVICES OR REAL-TIME CRISIS RESPONSE THROUGH THE SITE.

2.3 Provider Licensure

Providers furnish telehealth services only in states in which they hold an active, unrestricted license to practice. The availability of any particular Provider, medication, modality (synchronous or asynchronous), or service depends on the state in which you are physically located at the time of the visit and on applicable state and federal law, including state pharmacy and controlled-substance laws. You agree to inform Shed and the Provider Group promptly if you relocate or are physically located in a different state at the time of any visit.

2.4 Benefits, Limitations, and Risks of Telehealth

Telehealth offers convenient access to licensed Providers and may reduce the time and travel associated with in-person care. Telehealth also carries limitations and risks, including: (a) the Provider may not have all of the information that would be available from an in-person examination; (b) audio, video, or data transmission could be interrupted or distorted by technological failures; (c) electronic communications could, despite reasonable safeguards, be intercepted, breached, or accessed by unauthorized persons; and (d) follow-up or in-person care may still be required. You acknowledge and accept these limitations and risks.

2.5 Documentation and Records

Telehealth encounters are documented in the Provider Group’s medical records system. You may request a copy of, or seek to amend, your medical records in accordance with the Notice of Privacy Practices and applicable law.

2.6 Right to Withhold or Withdraw Consent

Your participation in telehealth is voluntary. You may withhold or withdraw your consent to telehealth at any time without affecting your right to seek care from a different Provider in person, except that withdrawal of consent will end your ability to receive telehealth services through the Site prospectively.

3. Intellectual Property

All content published and made available on our Site is the property of Shed and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

4. Age Restrictions

The minimum age to use our Site is 18 years old. By using this Site, users agree and represent that they are over 18 years old. We do not assume any legal responsibility for false statements about age.

5. Acceptable Use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

• Harass or mistreat other users of our Site;
• Violate the rights of other users of our Site;
• Violate the intellectual property rights or the Site owners or any third party to the Site;
• Hack into the account of another user of the Site;
• Act in any way that could be considered fraudulent; or
• Post any material that may be deemed inappropriate or offensive.
• If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend, or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

6. Communication via SMS or Similar Messaging Technologies

6.1 Your Consent to SMS PHI Communications:

By using our services, you expressly consent to receive communications containing your Personal Health Information (“PHI”) via standard SMS text messaging or similar unencrypted messaging technologies (e.g., MMS), including but not limited to appointment reminders, prescription details, test results, or other health-related information.

6.2 Safeguards and Risk Acknowledgment:

We take reasonable administrative, technical, and physical precautions—and thoroughly vet our internal systems and those of our service providers—to protect your PHI and maintain compliance with applicable health and privacy laws, including the Health Insurance Portability and Accountability Act ("HIPAA") and similar state laws.

Nevertheless, standard SMS and similar technologies:

• May not be fully encrypted end-to-end during transmission or storage;
• May leave message copies on your device, your carrier’s systems, or intermediate networks;
• Can be accessed by individual(s) with access to your device or phone account;
• May be intercepted or otherwise compromised.

6.3 Regulatory Compliance and Alternatives:

Under HIPAA, you have the right to request confidential communications via alternative, more secure methods, such as your encrypted patient portal. If such a request is reasonable, we will accommodate it—but first, you must acknowledge these risks and affirm your continued consent to SMS-based PHI communication.

6.4 State-Specific Privacy Considerations:

California: Under the Confidentiality of Medical Information Act (CMIA), a Provider must obtain explicit patient consent before electronically disclosing medical information—this clause serves as that consent.

6.5 Opt-Out / Revocation of Consent:

You may withdraw your consent to receive PHI via SMS at any time by notifying us through the secure messaging portal or by contacting our support team. Your request will be honored prospectively—but communications already sent via SMS prior to your revocation remain authorized.

6.6 Documentation:

Your continued use of our services after receiving this disclosure constitutes consent, which we will document and retain as required by HIPAA.

6.7 Marketing SMS and Text Messaging Consent

Where you affirmatively opt in (separately from any consent given for transactional or PHI communications under this Section), you authorize Shed and its service providers to send recurring marketing and promotional text messages to the mobile number you provide, including messages sent using an automatic telephone dialing system or artificial or prerecorded voice.

Your consent to receive marketing text messages is not a condition of purchase or of receiving any Shed product or Service. You may opt out of marketing messages at any time by replying STOP to any marketing message. For help, reply HELP.

Message frequency varies. Message and data rates may apply, depending on your mobile carrier and plan. Shed is not responsible for any such carrier charges. Shed and its service providers may also place marketing telephone calls to you, including calls using an automatic telephone dialing system or artificial or prerecorded voice, where you have provided express written consent as described in this Section.

7. Recording of Communications

You acknowledge and consent that Shed and its service providers may record, monitor, transcribe, and retain calls, telehealth visits, video sessions, and other communications between you and Shed, the Provider Group, your Shed Health Coach, or any pharmacy partner, for purposes including quality assurance, training, regulatory compliance, fraud prevention, dispute resolution, and clinical documentation. Where required by applicable state law (including California, Florida, Illinois, Massachusetts, Montana, New Hampshire, Pennsylvania, and Washington), this Section serves as your express consent to the recording of any such communication. If you do not consent to recording, do not use audio, video, or telephone-based Services.

Recordings and transcripts are stored in accordance with the Privacy Policy and, where they constitute protected health information, the Notice of Privacy Practices.

8. Accounts

When you create an account on our Site, you agree to the following:

You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and all personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes. We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

9. Sale of Services

These Terms and Conditions govern the sale of services and goods available on our Site. The following services and products are or may be made available on or facilitated by our Site:

• Telehealth Services
• Weight-Loss Solutions
• Longevity Solutions
• Hair-Loss Solutions
• Hormone Replacement
• TherapyLab Testing
• Dermatology Solutions
• Sex Health Solutions
• Nutritional Supplements
• Health Coaching
• Miscellaneous Goods

The services and goods will be paid for in full when they are ordered.

These Terms and Conditions apply to all the services and goods that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services and goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images, and we cannot guarantee the accuracy of all services and goods we provide. You agree to purchase services and goods from our Site at your own risk.

We reserve the right to modify, reject, or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid unless you have already received the service or product you ordered. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

10. Financial Agreement

Payments made to Shed are for administrative, technology, and membership services that provide access to the Shed Platform and related non-clinical resources. All professional medical services are provided by independent, licensed healthcare providers.

Shed does not receive or retain any portion of fees paid for medical or pharmacy services. Where permitted by law, payments for professional services may be collected by an independent medical group or its designated billing agent, not by Shed.

Payment of all fees is expected at the time of service or order via the payment method on file. You hereby authorize payment directly to Shed for all services rendered and goods purchased where applicable.

Payments can be made via credit/debit card and are due at the time of purchase. Credit/debit card payments can be made directly within the Shed Portal.

You hereby warrant and agree that you understand that all Medication Programs with Shed are subscription-based programs that renew automatically. Billing may occur either every twenty-eight (28) days or on a monthly basis, depending on your specific program. Subscriptions are only eligible for cancellation after two months or at the close of your renewal cycles, whichever is longer.

You may cancel your Subscription up to seventy-two (72) hours before your next billing cycle begins. Cancellations will take effect at the end of the current Subscription period, and only future charges will be canceled.

To cancel your subscription, you may do so through your Patient Portal once you have met your two-month commitment. Simply log into your Patient Portal, navigate to “My Treatments,” and select “Manage Subscription.”

You are responsible for all Subscription Fees (plus any applicable taxes and other charges) for the current Subscription period. If you cancel, you will retain access to the Services until the end of your Subscription period.

You agree and acknowledge that a prescription for any particular medication is not guaranteed and is subject to the independent medical judgment of your prescribing Provider during your consultation.

You agree that Shed reserves the right to stop, pause, or cancel a treatment plan, program, or other service for an individual at any time. If you default on your account, you agree that you will be subject to finance and/or legal fees in addition to the total account balance.

You expressly acknowledge and agree to the above financial and cancellation policies. In the case of default payment, you are responsible for full payment of the balance, interest accrued, and any collection costs and legal fees incurred to collect on this account. You understand that insurance may not be accepted by Shed for its services. By utilizing the Site, including the ordering and/or purchasing of services or goods, you acknowledge that you have read, understand, and accept the information and conditions specified in this agreement.

11. Subscriptions

Certain Shed programs operate on a monthly subscription basis. Such subscriptions may include:    

• Access to prescribed medication (subject to Provider evaluation and approval)    
• Access to scheduling visits with independent licensed healthcare providers, as medically appropriate and determined solely by the Provider Group.
• Access to text-based health coaching and community resources.
• Access to LillyCare and NovoDirect for brand-name medications (e.g, Wegovy® and Zepbound® in connection with Provider approval).
• One (1) fifteen-minute (15-minute) virtual coaching appointment per month.
• PLEASE BE ADVISED:
• The membership fee is separate from the cost of medication.
• Shed does not dispense or sell medication directly.
• Members are responsible for purchasing approved prescriptions directly through LillyDirect or NovoCare.
• Membership fees are non-refundable once a patient has been approved for treatment.
• If you are not approved for treatment by a licensed Provider, your membership fee will be refunded.
• Any clinical requirements described in connection with a membership program—such as follow-up visits, clinical check-ins, or medication monitoring—represent requirements set by the Provider Group and not by Shed.

11.1 Commitment Period:

All programs require a minimum commitment of two (2) full months. Early cancellation within this period does not release you from payment obligations and will not result in a refund or credit.

11.2 Billing and Auto-Renewal:

Your subscription will automatically renew each month on your original billing date. Your payment method on file will be charged unless you cancel your subscription in accordance with the cancellation policy below.

11.3 Cancellation Policy:

You must cancel your subscription at least seventy-two (72) hours before your next billing date to avoid being charged for the upcoming month. Cancellations submitted less than 72 hours before your billing date will apply to the following month.

11.4 Refund Policy:

All subscription fees are non-refundable once charged, including but not limited to situations where:

• You fail to complete required follow-up appointments or refill request forms    
• You do not utilize the text-based coaching services or Provider visits    
• You cancel after the 72-hour cancellation window    
• You attempt to cancel before fulfilling the two-month minimum commitment

Failure to engage with program requirements or services does not constitute grounds for a refund.

If medication is not shipped due to your failure to complete necessary actions (e.g., submitting a refill request form, attending a required visit), that month remains ineligible for a refund. However, at Shed’s discretion, you may be eligible for a one-time credit toward a future month’s shipment once required actions are completed and your subscription remains active.

All credits must be used within 60 days and cannot be exchanged for cash or transferred to another account. Credits do not hold any cash value.

11.5 Modifications and Termination:

Shed reserves the right to modify or discontinue its services or these terms at any time, with reasonable notice as required by applicable law.

11.6 Eligibility and Compliance:

By subscribing, you confirm that you are at least 18 years of age and located in a U.S. state where Shed services are available. You agree to comply with all applicable federal, state, and local laws in connection with your use of the services.

12. Program Change:

Billing

By submitting a program change request, you agree to be charged for the new program at the time of submission.

12.1 Temporary Pause During Change:

When a program change is submitted, your subscription will be placed on a temporary pause for up to 21 days. If you do not meet with your Provider during this time, your original subscription will resume.

12.2 Refill and Order Processing:

If you have a refill in progress at the time of your program change, the change will apply to your next order. Please note that Shed is unable to cancel or modify any orders that are already processing or preparing for shipment.

12.3 Cancellation and Pause Restrictions During Change:

Once you submit a program change request, you will not be able to cancel or pause your subscription until the program change process has been completed.

13. Multi-Month Subscriptions

13.1 Minimum Term and Billing

By purchasing a multi-month subscription, you agree to a minimum commitment of two (2) full billing months (the “Minimum Term”). At checkout, you may select one of two payment options for your multi-month subscription: (i) a single payment of the full multi-month program fee at the time of purchase, or (ii) installment billing in which the multi-month program fee is divided into installments charged at the cadence selected at checkout (including, where offered, installments billed every two (2) months over the term of your subscription). Your selected payment option, including the timing and amount of each installment, is presented to you at checkout and reflected in your billing confirmation. After the Minimum Term expires, your subscription will automatically convert to and renew on a monthly or 28-day basis at the then-current standard rate (currently $199 per month for Compounded Semaglutide and $299 per month for Compounded Tirzepatide), unless you cancel in accordance with the cancellation terms below. We will give you at least thirty (30) days’ notice of any change in that rate, and at least seven (7) days’ notice where required by California law.

13.2 Fulfillment

Medication under 6-month and 12-month subscriptions is fulfilled in shipment cycles of either one (1) or two (2) vials, each vial containing four (4) weeks of medication (one injection per week). Your shipment cycle is determined at the time of your order based on your state of residence and applicable regulations.

Members receiving two-vial shipments will receive eight (8) weeks of supply per shipment, dispatched approximately every eight (8) weeks. Members receiving one-vial shipments will receive four (4) weeks of supply per shipment, dispatched approximately every four (4) weeks.

Under a 6-month subscription, you will receive a total of twenty-four (24) weeks of medication, delivered in either three (3) two-vial shipments or six (6) one-vial shipments depending on your fulfillment cycle. Under a 12-month subscription, you will receive a total of forty-eight (48) weeks of medication, delivered in either six (6) two-vial shipments or twelve (12) one-vial shipments.

Partial fulfillment cycles are not available. Once a shipment has been dispatched, that cycle is considered used in full and is non-refundable, regardless of how much of the supply you have consumed. Applicable federal and state pharmacy laws prohibit the restocking of dispensed prescription medication.

13.3 Cancellation

You may cancel your multi-month subscription at any time after completing the Minimum Term in any of the following ways: (i) by clicking the “Cancel Subscription” link in your Member Portal; (ii) by clicking the cancellation link included in any billing confirmation or shipment preview email from Shed; or (iii) by contacting Shed’s Member Success Team at support@tryshed.com. Cancellation requests must be submitted at least 72 hours before your next scheduled shipment date to take effect for that cycle. Requests submitted within 72 hours of a scheduled shipment will apply to the following cycle. Cancellation is confirmed by email within twenty-four (24) hours. Shed will not require you to complete a retention offer, discount offer, or additional customer-service interaction as a condition of cancellation.

Cancellation ends your access to the program but does not automatically entitle you to a refund. A refund is only issued where unfulfilled cycles remain — meaning cycles for which medication has not yet shipped. If all medication under your subscription has been shipped, no refund will be issued.

13.4 Refund Calculation

Refunds may be issued for the unused portion of a subscription under the following circumstances:

• A licensed Provider determines you are not medically eligible for treatment;
• If you are advised to discontinue by a Provider;
• We are unable to fulfill your prescription due to supply or operational issues.

Refunds will not be issued for lack of results, change of mind, or failure to follow the prescribed treatment plan.

Where a refund is due on cancellation, the amount is calculated as follows: the number of months used is repriced at the applicable month-to-month rate, and the difference between that amount and the total paid is refunded. A “used month” is any month for which medication has shipped. Partial months count as a full used month.

Example:

Member purchases a 6-month semaglutide plan at $179/month ($1,074 paid). Cancels after 4 months with medication shipped for all 4.

Used months repriced: 4 × $199 = $796

Refund: $1,074 − $796 = $278 If medication has shipped for all 6 months: no refund is due.

‍

13.5 Minimum Term — No Refund

No refund will be issued for any cycles within the Minimum Term, except (i) as provided in Section 13.7 (Adverse Reactions), (ii) as provided in Section 13.10 (Shed-Initiated Changes), (iii) as provided in Section 13.12 (Servicemembers), (iv) upon the member’s death or permanent incapacitation, (v) where required by applicable state consumer-protection, cooling-off, or rescission law, or (vi) where an FDA recall, market withdrawal, or other regulatory action prevents fulfillment. You will retain access to the program through the end of your Minimum Term period.

13.6 Program Pause

Members on multi-month subscriptions are eligible for one (1) program pause per subscription term, for a maximum of three (3) weeks. Pause requests must be submitted at least 48 hours before your next scheduled shipment. Pause requests submitted within 48 hours of a scheduled shipment will apply to the following cycle.

A pause suspends your next shipment and extends your subscription term accordingly. It does not reduce, delay, or otherwise affect any payment obligations to a Buy Now, Pay Later provider if you have used such a service to finance your subscription. 13.6.1 Provider-Recommended Pause:

If your licensed Provider recommends a pause in your program for medical reasons, that pause will be approved without restriction and will not count against your standard one-pause allowance.

13.7 Adverse Reactions

If you experience an adverse reaction to your medication and your Provider determines you are unable to continue the program, your subscription will be cancelled immediately. The Minimum Term commitment will not apply. Within five (5) business days of your Provider’s determination, Shed will: (a) refund all amounts you paid for unshipped cycles at the price you paid (not repriced at the month-to-month rate); and (b) as a good-faith measure, refund the greater of fifty percent (50%) of the amount paid for your last shipped cycle or the pro-rata unused portion of that cycle. Applicable federal and state pharmacy laws prohibit the return and restocking of dispensed prescription medication, so shipped medication cannot be returned. Your Provider’s determination of adverse reaction will not be separately contested by Shed for purposes of this Section.

13.8 Medication Changes

A request to change your prescribed medication mid-subscription will be treated as a cancellation of your current plan and enrollment in a new plan. The remaining balance on your current plan will be calculated and applied as a credit toward your new plan.

The following applies to the credit:

• If the credit does not cover the full cost of the new plan, you will be required to pay the difference at the time the new plan is activated.
• If your credit exceeds the cost of the new plan, the surplus will be refunded to your original payment method.
• Credits are non-transferable and have no cash value outside of application toward a Shed program.

If your new medication is not clinically approved by your Provider, your credit will be held for up to eighteen (18) months. Credits not applied within eighteen (18) months will be refunded to your original payment method upon your request.

13.9 Buy Now, Pay Later (BNPL)

If you finance your multi-month subscription using a Buy Now, Pay Later service (such as Affirm, Klarna, or Afterpay), Shed receives the full program amount from the BNPL lender at the time of purchase. Your installment payment obligations are governed by your agreement with the BNPL provider and are not affected by a program pause, cancellation, or dispute with Shed.

Where a refund is due to you from Shed, it will be issued to your BNPL lender, who will apply it to reduce your outstanding balance or return funds to your payment method in accordance with the lender’s policies. Refund processing timelines are subject to the lender’s applicable refund window (Affirm: 120 days; Klarna/Afterpay: 180 days from original transaction). Shed will transmit your refund to your BNPL lender within three (3) business days of confirmed cancellation. Your BNPL lender will then apply the refund to your balance in accordance with its own processing windows, which may take up to the refund windows identified above. Until the refund is posted to your BNPL account, you remain obligated to make installment payments to your BNPL lender under your separate agreement with that lender. If you believe your BNPL lender is delayed beyond its stated window, please contact support@tryshed.com and we will assist in escalating the refund with your BNPL lender.

13.10 Shed-Initiated Changes

If Shed Holdings initiates a commercial or operational change (including formulary changes or supply disruption), or your Provider (acting through the affiliated Provider Group) initiates a change to your program — including due to clinical ineligibility identified after enrollment — you will be made whole on all unfulfilled cycles at the price you paid. The month-to-month repricing formula and Minimum Term restriction do not apply to changes initiated under this Section 13.10 or, for the avoidance of doubt, to refunds due under Section 13.7 (Adverse Reactions).

13.11 Member Agreements

By purchasing a multi-month subscription, you confirm that you have read, understood, and agree to these Multi-Month Subscription Terms in addition to Shed’s general Terms and Conditions. All applicable agreements are presented and must be accepted at the point of enrollment. At the point of enrollment, you will also be asked to separately affirm your consent to (a) the automatic renewal terms and cadence described in Section 1, (b) the recurring charge amount (or the formula used to calculate it), and (c) the cancellation mechanism described in Section 3. Your affirmative consent to these items is recorded and retained by Shed as required by applicable automatic-renewal laws.

13.12 Servicemembers

If you are a member of the U.S. Armed Forces and either enter military service after enrolling in a multi-month subscription, or receive orders for a permanent change of station or deployment outside the continental United States for ninety (90) days or more, you may terminate your subscription without penalty in accordance with the Servicemembers Civil Relief Act (50 U.S.C. § 3955). A full refund of unshipped cycles will be issued at the price you paid. Please provide a copy of your military orders to support@tryshed.com.

13.13 Cancellation for California Residents

In accordance with California’s Automatic Renewal Law (ARL), members who are residents of California may cancel their multi-month subscription at any time after completing the Minimum Term through an easily accessible and immediate online mechanism.

13.13.1 Cancellation Method:

You may cancel your subscription by clicking the “Cancel Subscription” link in your Member Portal or by clicking the cancellation link included in any billing confirmation or shipment preview email from Shed.

13.13.2 No Hindrance:

Shed will not require you to complete a retention offer, discount offer, or additional customer-service interaction as a condition of cancellation.

13.13.3 Timing:

Cancellation requests must be submitted at least 72 hours before your next scheduled shipment date to take effect for that cycle.

14. Care Membership Plans

This Section governs Shed Care Membership Plans, which provide access to Provider visits, unlimited health-coaching and triage messaging, portal content, and member pricing on Shed nutritional supplements (collectively, the “Service”). Care Membership Plans are separate from the Multi-Month Subscriptions described above, which govern compounded medication fulfillment. Members may enroll in Care Membership Plans with or without an accompanying medication subscription.

14.1 Plans

Shed offers the following Care Membership Plan options for Service:

• 6-Month Care Membership: $[X] billed every two (2) months for a six (6) month committed term. Each payment covers the upcoming two-month Service period.
• 12-Month Care Membership: $[X] billed every two (2) months for a twelve (12) month committed term. Each payment covers the upcoming two-month Service period.

14.2 Promotional Rate

The Care Membership rate reflects a promotional discount off Shed’s standard month-to-month rate of $[Y] per month (the “Standard Rate”). The promotional Care Membership rate is available only if you complete your full committed term. If you cancel, terminate, fail to make a scheduled payment, or otherwise stop paying before your committed term ends (an “Early Termination”), the promotional rate is forfeited.

14.3 Not Credit; No Finance Charge

Each Care Membership payment is for the upcoming two-month Service period to which it is allocated. Your Care Membership is not a loan, financing arrangement, extension of credit, or retail installment sale, and is not subject to the federal Truth in Lending Act or comparable state consumer-credit statutes. No interest or finance charge is assessed.

14.4 Payment Authorization

You authorize Shed to charge the payment method you provided at signup for each scheduled Care Membership payment on the dates shown at checkout. You may update the payment method on file at any time before a scheduled payment date through your Patient Portal. If a scheduled charge is declined or fails, Shed will notify you and may retry the charge. A failed payment that remains uncured for ten (10) days is an Early Termination.

14.5 No Automatic Renewal

Your Care Membership ends at the conclusion of your committed term and does not automatically renew. Shed will email you before your committed term ends with options to renew.

14.6 Early Termination; True-Up to Standard Rate

Upon Early Termination:

• The promotional Care Membership rate is forfeited;
• You agree to pay the Standard Rate for each month (or prorated portion of a month) of Service you received, in lieu of the Care

Membership rate for those months;

• Shed will calculate the True-Up Amount equal to (i) the Standard Rate multiplied by the months of Service received, minus (ii) the total Care Membership payments you have already made;
• The True-Up Amount is immediately due and Shed may charge it to the payment method on file;
• Shed may suspend or terminate further Service immediately upon Early Termination; and
• Any amount that remains unpaid more than fifteen (15) days after Early Termination is delinquent. Shed may, after written notice to you, refer the account to a third-party collection agency and report the delinquency to one or more consumer reporting agencies. You have the right to dispute information we report to consumer reporting agencies by contacting support@tryshed.com or the consumer reporting agency directly under the Fair Credit Reporting Act.

14.7 Cancellation

You may cancel your Care Membership at any time through your Patient Portal (navigate to “My Treatments” and select “Manage Subscription”) or by emailing support@tryshed.com. Cancellation during your committed term is an Early Termination and triggers Section 16.6.

14.8 Communications

By starting a Care Membership, you consent to receive transactional communications about your Care Membership (payment reminders, payment confirmations, declined-payment notices, end-of-term notices, and similar) by email and, if you have provided a mobile number, by SMS, subject to the SMS consent terms above.

14.9 Binding Commitment

You acknowledge that each Care Membership is a binding commitment for the full committed term, that the promotional Care Membership rate is offered in exchange for that commitment, and that the True-Up provisions in Section 16.6 are not a penalty but reflect the loss of the promotional discount conditioned on completion of the committed term.

14.10 Cancellation for California Residents

In accordance with California’s Automatic Renewal Law (ARL), members who are residents of California may cancel their Care Membership at any time through an easily accessible and immediate online mechanism in the Patient Portal. Shed will not require you to complete a retention offer, discount offer, or additional customer-service interaction as a condition of cancellation. Cancellation during your committed term remains subject to Section 16.6.

15. Payments

You agree to pay all fees due for services requested and pursuant to all payment terms presented to you when engaging in transactions. Prices are subject to change at any point at our sole discretion. You will see a prompt for your payment details, such as your credit card information and any promotional codes you may have. By entering your payment information and submitting your request, you authorize us, our affiliates, or our third-party payment processors to charge the amount due, including recurring fees associated with Subscription Services (as defined below).

You understand and agree that you are responsible for all fees due to receive health care services and pharmacy services, including any fees charged by the health care organization(s) or Provider(s) that provide services to you in connection with the Services. Your payments to Shed may include fees charged by health care organization(s) or Provider(s) for health care services and/or pharmacy services, which Shed collects on their behalf. In the event that your credit card expires or Shed, our affiliates, or our third-party payment processors are unable to process your payment, you may receive notice for you to provide an alternative payment method. Neither Shed nor its affiliate Providers, pharmacies, or other service Providers have any obligation to provide any health care services or pharmacy services unless and until full payment has been received or otherwise verified. You are responsible for keeping your payment information (such as credit card number and billing address) accurate and up-to-date at all times.

As described above, certain products or services offered on the Services may be offered on a subscription basis (“Subscription Services”). For Subscription Services, your payment method will be automatically charged at regular intervals as described during the checkout process for the applicable Subscription Services. You may cancel a subscription at any time before the cancellation cutoff date as indicated to you at the time you purchase a Subscription Service. You will also be informed about how you can cancel these Subscription Services.

EXCEPT AS OTHERWISE SET FORTH IN ANY RETURN OR REFUND POLICY PROVIDED TO YOU ON THE SERVICES, YOU ACKNOWLEDGE AND AGREE THAT DUE TO THE NATURE OF THE PRODUCTS AND SERVICES PURCHASABLE THROUGH THE SERVICES ANY APPLICABLE FEES AND OTHER CHARGES ARE NOT REFUNDABLE IN WHOLE OR IN PART. YOU ARE FULLY LIABLE FOR ALL CHARGES TO YOUR ACCOUNT, INCLUDING ANY UNAUTHORIZED CHARGES.

We accept the following payment methods on our Site:

15.1 Payment Cards:

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use, including without limitation credit and debit cards, Flex- and Health Savings Account Cards, and other electronic methods of payment as accepted by us from time to time. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

16. The Shed Promise

16. The Shed Promise

Notice. The Shed Promise replaces the prior “Shed Weight-Loss Guarantee” for Members enrolling on or after the Effective Date of these Terms. Members enrolled before the Effective Date remain governed by the prior guarantee through the end of their then-current guarantee window; see Section 16.5 (Transition; Grandfathering).

16.1 The 120-Day Guarantee

16.1.1 The Promise

If you complete all four Member Commitments described in Section 16.1.3 and, within one hundred twenty (120) days of your Program Start Date, do not (a) lose at least five percent (5%) of your baseline body weight or (b) reach the goal weight recorded at enrollment, Shed will refund the total amount you actually paid to Shed in connection with your program during that 120-day period, as further described in Section 16.1.4.

16.1.2 Eligibility

To be eligible for the 120-Day Guarantee:

• You must be approved for treatment and remain medically eligible as determined solely by the independent Provider Group. Medical exclusions, contraindications, and continued clinical suitability are determined by the Provider Group in accordance with applicable clinical guidelines; Shed does not determine clinical eligibility.

• You must be a first-time user of the eligible medication class. Prior use of the eligible medication class (whether compounded or brand-name) disqualifies you from the 120-Day Guarantee.

• Your baseline body weight and goal weight are recorded at enrollment in consultation with your Provider, are locked at the time of enrollment, and cannot be changed after your Program Start Date for guarantee purposes.

• “Program Start Date” means the date of your first medication shipment under the program.

16.1.3 Member Commitments

To qualify for the 120-Day Guarantee, you must complete each of the following four (4) Member Commitments during the 120-day guarantee period:

• (a) Attend all four (4) monthly coaching appointments with your Shed Health Coach.

• (b) Log at least two (2) weight entries per calendar month (eight (8) total over the 120-day period) in the Shed Member Portal or Pivot.

• (c) Complete at least fifty percent (50%) of daily Pivot check-ins (sixty (60) of 120 days), covering the program metrics specified in your member dashboard.

• (d) Submit all Provider follow-up forms by their due date and remain in good standing with your treatment plan, in each case as confirmed by the Provider Group.

Shed will make all four (4) monthly coaching appointments available for booking during your guarantee period. To the extent Shed fails to make a required coaching appointment available, Commitment (a) is deemed satisfied as to that appointment.

16.1.4 What Is Refundable

• If you qualify for a refund under this Section 16.1, Shed will refund the total amount you actually paid to Shed in connection with your program during the 120-day guarantee period. This includes membership and program service fees, the cost of medication, and any pharmacy or clinical fees that Shed collected on behalf of the Provider Group or any pharmacy. Promotional and discounted amounts are refunded at the amount actually paid, not at list price.

• Consistent with applicable federal and state pharmacy laws, medication that has been shipped is non-refundable and cannot be returned or restocked. You are not required to return any shipped medication as a condition of receiving a refund under this Section.

• Taxes and amounts collected by third parties (such as third-party shipping charges and any independent lab fees not collected by Shed) are refunded only to the extent permitted by the applicable third party.

16.1.5 Claim and Verification

• You may submit a guarantee claim within thirty (30) days after the end of your 120-day guarantee period through your Member Portal or by emailing support@tryshed.com.

• Eligibility is verified primarily from objective system records — Member Portal and Pivot logs of weigh-ins, check-ins, and appointment attendance — together with confirmation of good standing from the Provider Group, and not by member self-attestation alone.

• If your claim is denied, you may request reconsideration by replying to the denial notice with any additional supporting information. Shed will respond to a reconsideration request within fifteen (15) business days.

16.1.6 Provider-Directed Changes

If your Provider pauses, reduces, or discontinues your medication for medical reasons (including any adverse reaction addressed in Section 13.7), you will not lose eligibility for the 120-Day Guarantee for following that guidance. The 120-day guarantee window and the Member Commitments in Section 16.1.3 will be adjusted on a day-for-day basis for the duration of any medically-directed pause. Provider-directed dose reductions that do not pause the program do not adjust the window or the Member Commitments.

16.1.7 Interaction With Multi-Month Subscriptions and BNPL

Where the 120-day guarantee period sits within a Multi-Month Subscription described in Section 11:

• (a) A guarantee refund under this Section 16.1 covers the total amount you actually paid to Shed for the portion of your Multi-Month Subscription attributable to the 120-day guarantee period, calculated in accordance with Section 16.1.4. Shipped medication remains non-refundable as a physical product consistent with Section 13.2, but the amount you paid for that medication is included in the refund.

• (b) The guarantee refund reduces, but does not by itself cancel, your Multi-Month Subscription. After a guarantee refund is issued, the remainder of your Multi-Month Subscription continues unless you separately cancel under Section 13.3, in which case any further refund is calculated under Section 13.4 net of the guarantee refund already paid.

• (c) Where the Multi-Month Subscription was financed through a Buy Now, Pay Later service, the guarantee refund is transmitted to the BNPL lender and applied to your balance in accordance with Section 13.9.

16.2 General

• Shed does not guarantee any specific clinical result. All clinical decisions — including the appropriateness of any medication, dose, titration, continuation, or discontinuation of therapy — rest solely with the Provider Group.

• The Shed Promise is Shed’s administrative commitment with respect to Shed Program Fees only. It is not a promise on behalf of the Provider Group, any pharmacy, or any other independent third party, consistent with Shed’s administrative-services and corporate-practice-of-medicine structure described in Section 40.

• Shed may modify or discontinue the Shed Promise prospectively on notice as required by applicable law, including the California Automatic Renewal Law where applicable. Changes apply only to enrollments and re-enrollments effective on or after the notice date.

16.3 Transition; Grandfathering

• Members enrolling on or after the Effective Date of these Terms are governed by the Shed Promise set forth in this Section 16.

• Members whose programs began before the Effective Date and who were still within their nine (9) month guarantee window under the prior Shed Weight-Loss Guarantee remain governed by that prior guarantee through the end of that window. Shed will make available the option to migrate to the Shed Promise; any such migration requires the Member’s affirmative consent through the Member Portal and is effective prospectively only.

• Members who completed or claimed under the prior guarantee before the Effective Date are not affected by this Section 16.

• Members on Multi-Month Subscriptions that began before the Effective Date remain governed by the guarantee in effect at the time of their initial purchase through the end of their committed term. The Shed Promise applies to any renewal effective on or after the Effective Date.

• In the event of any conflict between this Section 16 and the prior guarantee for a grandfathered Member, the prior guarantee controls until the end of that Member’s grandfathered window.

17. Referral Program

Referral Program. Shed offers a referral program ("Referral Program") through which eligible Members ("Referrers") may earn account credits for referring new patients ("Referred Persons") to Shed's membership and technology services. Participation is subject to these Terms and to any additional program rules Shed makes available. Shed reserves the right to confirm eligibility before issuing any benefit, and to modify, suspend, disable any referral code or link, or discontinue the Referral Program in whole or in part at any time, with or without notice.

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How it works. Each eligible Member is assigned a unique referral link and code, accessible from the "Refer a friend" section of the Shed portal and shareable by copying the link, copying the code, or sending a text message directly from that page. When a Referred Person signs up using a valid referral link or code and completes a qualifying first order, the Referred Person receives 40% off that first order, and the Referrer earns a $100 account credit. A "qualifying first order" is a Referred Person's first paid order for a single-month plan. Referral credits are issued after a confirmation period and are generally expected to be issued within approximately fourteen (14) business days after the Referred Person's order is confirmed.

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Use of referral link or code at checkout. To qualify for any referral benefit, the Referred Person must apply a valid referral link or code at sign-up, before completing the qualifying first order. Referral discounts and credits cannot be applied retroactively. If a Referred Person completes an order without applying a valid referral link or code, no 40% discount will be given to the Referred Person and no $100 credit will be issued to the Referrer in connection with that order, and Shed has no obligation to apply, honor, or reissue a code or credit after the order has been completed.

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How credits are applied. There is no limit on the number of referral credits a Referrer may earn. Each $100 referral credit is applied to the Referrer's account once it is earned and the applicable confirmation period has passed. Referral credits have no cash value, are not redeemable for cash, and are not transferable or refundable.

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Cancellation and forfeiture of unapplied credits. Referral credits have value only as a reduction applied to a Referrer's future paid invoice. If a Referrer cancels, or otherwise no longer maintains an active, paid membership, any referral credit that has not yet been applied to an invoice is forfeited, and Shed has no obligation to issue, pay, or otherwise honor it.

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Eligibility and limits. The Referral Program is open to new patients only. A Referred Person must be a new Shed patient who has not previously held an account with Shed; existing and former Members and patients are not eligible to be referred, and no discount or credit will be issued in connection with such a person. The 40% first-order discount and the $100 referral credit apply only when the Referred Person's qualifying first order is for a single-month plan. If the Referred Person's first order is for a multi-month plan, that order is not a qualifying order: the Referred Person will not receive the 40% discount, and the Referrer will not earn the $100 credit. Only one reward will be issued per Referred Person, and the reward is issued on the Referred Person's first paid order. To protect against fraud and abuse, Shed prohibits self-referral and reserves the right to investigate suspected abuse and to withhold, reverse, or void any discount or credit, and to suspend or terminate participation, where eligibility requirements are not met or where Shed reasonably suspects fraud, manipulation, or violation of these Terms.

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Healthcare program compliance. Referral credits and other benefits under the Referral Program are administrative incentives relating solely to Shed's non-clinical membership and technology services. They are not offered in exchange for, and are not intended to induce, the ordering, purchasing, or prescribing of any medication or clinical service, and the existence of a referral does not influence any clinical decision. No referral credit, discount, or other benefit will be provided, paid, or applied with respect to a Referrer or Referred Person whose care or items are paid for, in whole or in part, by Medicare, Medicaid, TRICARE, or any other federal or state healthcare program.

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Taxes. Referral credits and benefits may constitute taxable income to you. You are solely responsible for any tax consequences associated with referral benefits, and Shed may issue an IRS Form 1099 where required by law.

18. Loyalty Rewards Program

18.1 Eligibility

• You may submit a guarantee claim within thirty (30) days after the end of your 120-day guarantee period through your Member Portal or by emailing support@tryshed.com.
• Eligibility is verified primarily from objective system records — Member Portal and Pivot logs of weigh-ins, check-ins, and appointment attendance — together with confirmation of good standing from the Provider Group, and not by member self-attestation alone.
• If your claim is denied, you may request reconsideration by replying to the denial notice with any additional supporting information. Shed will respond to a reconsideration request within fifteen (15) business days.

The Shed Loyalty Rewards Program (the "Program") is available exclusively to Members enrolled in (1) a compounded GLP-1 program and (2) a month-to-month subscription plan. Members must maintain an active, paid subscription in good standing to remain eligible for and to redeem rewards under the Program. Members enrolled in a 3-month, 6-month, or 12-month Multi-Month Subscription described in Section 13 are not eligible to participate in the Program during their Minimum Term or any subsequent multi-month commitment period. Likewise, Members on a compounded GLP-1 microdosing program are not eligible to participate in the Program.

18.2 Milestone Rewards

• If your Provider pauses, reduces, or discontinues your medication for medical reasons (including any adverse reaction addressed in Section 13.7), you will not lose eligibility for the 120-Day Guarantee for following that guidance. The 120-day guarantee window and the Member Commitments in Section 16.1.3 will be adjusted on a day-for-day basis for the duration of any medically-directed pause. Provider-directed dose reductions that do not pause the program do not adjust the window or the Member Commitments.

Eligible Members may unlock the following rewards upon completing a qualifying check-in following each milestone transaction:

• Transaction 4: a $100 credit applied to that month’s charge.
• Transaction 8: a $150 credit applied to that month’s charge.
• Transaction 12 and beyond: a $50 monthly credit applied to each subsequent month’s charge, provided a qualifying check-in is completed each month.

• Where the 120-day guarantee period sits within a Multi-Month Subscription described in Section 11:
• (a) A guarantee refund under this Section 16.1 covers the total amount you actually paid to Shed for the portion of your Multi-Month Subscription attributable to the 120-day guarantee period, calculated in accordance with Section 16.1.4. Shipped medication remains non-refundable as a physical product consistent with Section 13.2, but the amount you paid for that medication is included in the refund.
• (b) The guarantee refund reduces, but does not by itself cancel, your Multi-Month Subscription. After a guarantee refund is issued, the remainder of your Multi-Month Subscription continues unless you separately cancel under Section 13.3, in which case any further refund is calculated under Section 13.4 net of the guarantee refund already paid.
• (c) Where the Multi-Month Subscription was financed through a Buy Now, Pay Later service, the guarantee refund is transmitted to the BNPL lender and applied to your balance in accordance with Section 13.9.

18.3 Check-In Requirement

Rewards are not applied automatically. To redeem a milestone reward, the Member must complete the Shed asynchronous check-in form following the qualifying transaction. Credits are applied manually by the Shed team within forty-eight (48) hours of team review. Failure to complete the required check-in results in forfeiture of that milestone’s reward. Forfeiture of one milestone does not affect eligibility for future milestones.

18.4 Non-Transferable and Non-Stackable

Program rewards are non-transferable, have no cash value, and may not be combined with any other Shed discount, promotion, or pricing program, including Multi-Month Subscription pricing and any graduate or returning-Member pricing program offered by Shed from time to time.

18.5 Modification and Termination

Shed reserves the right to modify or discontinue the Program at any time upon thirty (30) days’ written notice to active participants. Rewards already earned and applied prior to the effective date of any discontinuation will be honored. This Section is also subject to the broader change-of-terms provisions in Section 28 (Modification of Terms).

• Members enrolling on or after the Effective Date of these Terms are governed by the Shed Promise set forth in this Section 16.
• Members whose programs began before the Effective Date and who were still within their nine (9) month guarantee window under the prior Shed Weight-Loss Guarantee remain governed by that prior guarantee through the end of that window. Shed will make available the option to migrate to the Shed Promise; any such migration requires the Member’s affirmative consent through the Member Portal and is effective prospectively only.
• Members who completed or claimed under the prior guarantee before the Effective Date are not affected by this Section 16.
• Members on Multi-Month Subscriptions that began before the Effective Date remain governed by the guarantee in effect at the time of their initial purchase through the end of their committed term. The Shed Promise applies to any renewal effective on or after the Effective Date.
• In the event of any conflict between this Section 16 and the prior guarantee for a grandfathered Member, the prior guarantee controls until the end of that Member’s grandfathered window.

19. Privacy Policy and HIPAA Notice

Shed’s Privacy Policy (available at https://www.tryshed.com/resources/legal/privacy-policy) and the Notice of Privacy Practices governing the use and disclosure of protected health information by the Provider Group (available at https://www.tryshed.com/resources/legal/hipaa-notice) describe how personal information and protected health information are collected, used, disclosed, and protected.

20. Consumer Privacy Rights

Depending on your state of residence, you may have rights under state consumer-privacy laws, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA); the Virginia Consumer Data Protection Act (VCDPA); the Colorado Privacy Act (CPA); the Connecticut Data Privacy Act (CTDPA); the Utah Consumer Privacy Act (UCPA); and the Washington My Health My Data Act, among others. These rights may include the right to access, correct, or delete certain personal information Shed holds about you; the right to opt out of the “sale” or “sharing” of personal information and of certain profiling; the right to limit the use of sensitive personal information; and the right not to be discriminated against for exercising these rights.

The mechanics for exercising these rights, including verification procedures and response timelines, are described in the Privacy Policy. Rights with respect to protected health information held by the Provider Group are governed by the Notice of Privacy Practices and HIPAA, not by these state laws.

21. Consumer Protection Law:

Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

22. Testimonials and Results

Any testimonials, before-and-after images, success stories, weight, or other outcome statements displayed on the Site, in Shed marketing materials, or by Members on Shed-affiliated forums reflect the individual experience of the person depicted and are not a representation, warranty, or guarantee that you or any other person will experience a similar result. Results from any medication, program, or service vary by individual based on medical, behavioral, and other factors, including adherence to Provider recommendations and program requirements. Where any person providing a testimonial is compensated by Shed, has a material connection to Shed, or received free or discounted products or services in connection with the testimonial, that connection is disclosed in accordance with the U.S. Federal Trade Commission’s Endorsement Guides.

23. Disclaimers of Warranties

THE SITE AND ALL CONTENT, GOODS, AND SERVICES MADE AVAILABLE THROUGH THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SHED PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, SHED MAKES NO WARRANTY THAT (A) THE SITE OR THE SERVICE WILL MEET YOUR REQUIREMENTS OR BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE OR ANY MEDICATION OR SERVICE WILL BE ACCURATE OR RELIABLE; OR (C) ANY MEDICATION, TREATMENT, OR PROGRAM WILL PRODUCE ANY SPECIFIC CLINICAL OR COSMETIC RESULT, INCLUDING ANY PARTICULAR WEIGHT LOSS, HAIR-GROWTH, OR LONGEVITY OUTCOME.

All medical, clinical, and pharmacy services are provided by the Provider Group and independent pharmacies. Shed does not practice medicine, dispense medication, or provide clinical advice, and disclaims any responsibility for the professional services of the Provider Group or any pharmacy. No advice or information, whether oral or written, obtained from Shed or through the Site creates any warranty not expressly stated in these Terms. Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the foregoing exclusions apply only to the maximum extent permitted by law.

24. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL SHED OR ITS PARENTS, SUBSIDIARIES, AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS (COLLECTIVELY, THE “SHED PARTIES”) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY GOODS OR SERVICES MADE AVAILABLE THROUGH THE SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE SHED PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF THE SHED PARTIES ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY GOODS OR SERVICES MADE AVAILABLE THROUGH THE SITE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU ACTUALLY PAID TO SHED FOR THE GOODS OR SERVICES GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, AND (B) ONE HUNDRED U.S. DOLLARS ($100).

The limitations and exclusions in this Section apply notwithstanding the failure of any limited or exclusive remedy of its essential purpose. You acknowledge that the pricing and other terms reflect this allocation of risk and that these limitations and exclusions form an essential basis of the bargain between you and Shed.

Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded under applicable law, including liability for gross negligence, willful misconduct, fraud, or any obligations under Section 25 (Indemnification). Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, the foregoing limitations apply only to the maximum extent permitted by law.

25. Indemnification

You agree to defend, indemnify, and hold harmless the Shed Parties from and against any and all actions, claims, demands, proceedings, losses, damages, liabilities, judgments, awards, fines, penalties, costs, and expenses (including reasonable attorneys’ fees and litigation costs) arising out of or relating to:

• (a) your access to or use of the Site or any Service;
• (b) your breach or alleged breach of these Terms or any policy or guideline incorporated into these Terms;
• (c) any information you submit to Shed, the Provider Group, or any pharmacy partner, including any information that is false, misleading, incomplete, or that omits a material fact;
• (d) your use, misuse, or sharing of any medication, device, supplement, or other product obtained through the Site, including any use that is inconsistent with the directions of your Provider;
• (e) your violation of any applicable law, rule, or regulation, or your violation of any right of any other person or entity;
• (f) any content, communications, or material you post, transmit, or otherwise make available through the Site; and
• (g) your negligence, willful misconduct, or fraud.

Shed reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify Shed. You will cooperate with Shed in the defense of any claim subject to this Section. You will not settle any matter without Shed’s prior written consent. This Section does not require you to indemnify any Shed Party for that Shed Party’s own gross negligence, willful misconduct, or fraud, or for any liability that cannot lawfully be allocated to you under applicable law.

26. Force Majeure

Neither Shed nor you will be liable for any failure or delay in performing any obligation under these Terms (other than an obligation to make a payment of money) to the extent that the failure or delay is caused by an event beyond that party’s reasonable control, including acts of God; natural disasters; fire; flood; earthquake; epidemic, pandemic, or other public-health emergency; war, terrorism, civil unrest, or military action; labor disputes; failures or disruptions of telecommunications, internet, payment-processing, or cloud-computing services; supply-chain disruptions affecting compounded or brand-name medications, active pharmaceutical ingredients, raw materials, or shipping; pharmacy or laboratory outages; recalls, market withdrawals, or other regulatory actions affecting any medication; orders, restrictions, or other actions of any governmental, regulatory, or judicial authority; or any other cause that could not reasonably have been anticipated or avoided (each, a “Force Majeure Event”).

If a Force Majeure Event delays or prevents Shed’s performance, Shed will use commercially reasonable efforts to mitigate the effect on your access to the Service and to resume performance as promptly as reasonably practicable. If a Force Majeure Event continues for more than sixty (60) consecutive days, either party may terminate the affected program or subscription without further liability except as to fees already accrued and Shed-initiated refunds to which you are otherwise entitled.

27. Governing Law; Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND SHED TO RESOLVE DISPUTES ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION, WAIVES YOUR RIGHT TO A TRIAL BY JURY, AND WAIVES YOUR RIGHT TO PARTICIPATE IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. SECTION 26.7 BELOW EXPLAINS HOW YOU MAY OPT OUT OF ARBITRATION WITHIN THIRTY (30) DAYS OF FIRST ACCEPTING THESE TERMS.

27.1 Governing Law

These Terms, and any dispute arising out of or relating to these Terms, the Site, or any goods or services made available through the Site, are governed by the laws of the State of Utah, without regard to its conflict-of-laws principles. Federal law, including the Federal Arbitration Act (9 U.S.C. § 1 et seq.) (the “FAA”), governs the interpretation and enforcement of the arbitration provisions in this Section.

27.2 Informal Resolution

Before initiating any arbitration or court proceeding, you and Shed agree to attempt in good faith to resolve any dispute informally. You must first send a written notice of dispute to Shed at support@tryshed.com and to the address in Section 42 (Contact Details), describing the nature and basis of the claim and the specific relief sought. Shed will send any notice of dispute to the email address then on file for your account. The parties will negotiate in good faith for at least thirty (30) days following receipt of the notice. If the dispute is not resolved within sixty (60) days following receipt of the notice, either party may commence arbitration in accordance with this Section. The statute of limitations applicable to a claim is tolled during this informal-resolution period.

27.3 Binding Arbitration

Except as expressly provided in Sections 27.7, 27.8, and 27.9, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any goods or services made available through the Site, including the formation, interpretation, breach, termination, validity, or enforceability of these Terms or this arbitration agreement (a “Dispute”), will be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect (the “AAA Rules”), as modified by this Section. The AAA Rules are available at www.adr.org. The arbitrator, not any federal, state, or local court or agency, has exclusive authority to resolve any Dispute, including any claim that all or any part of these Terms is void or voidable.

27.4 Arbitration Procedure

• Location: The arbitration will be conducted by telephone or videoconference unless the arbitrator orders otherwise. Any in-person hearing will be held in Salt Lake County, Utah, or in the U.S. county of your residence, at your election.
• Arbitrator: A single arbitrator will be selected in accordance with the AAA Rules. The arbitrator must be a retired judge or attorney experienced in consumer-protection and healthcare-services law.
• Fees: The allocation of arbitration fees is governed by the AAA Rules, except that Shed will pay all AAA filing, administration, and arbitrator fees that exceed the amount you would have paid to file the same claim in a court of competent jurisdiction, unless the arbitrator finds the claim frivolous or brought for an improper purpose.
• Discovery: Discovery will be limited as set forth in the AAA Rules and as the arbitrator deems necessary to a fair resolution.
• Authority and Award: The arbitrator may award any individual relief that a court of competent jurisdiction could award under applicable law, but only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. The arbitrator’s award is final and binding on the parties and may be entered as a judgment in any court of competent jurisdiction.
• Confidentiality: The existence and content of the arbitration proceeding will be kept confidential by the parties and the arbitrator, except to the extent necessary to enforce or challenge the award, to comply with applicable law, or to pursue legal rights.

27.5 Class Action and Jury Trial Waiver

YOU AND SHED EACH AGREE THAT ANY DISPUTE WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, MASS, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN THE CLAIMS OF ANY OTHER PERSON, MAY NOT PRESIDE OVER ANY CLASS OR REPRESENTATIVE PROCEEDING, AND MAY AWARD RELIEF ONLY ON AN INDIVIDUAL BASIS. YOU AND SHED EACH WAIVE ANY RIGHT TO A TRIAL BY JURY.

If any portion of this class-action and jury-trial waiver is found to be unenforceable as to a particular claim or particular request for relief, that claim or request will be severed from arbitration and brought in a court of competent jurisdiction in Salt Lake County, Utah, but all other claims will remain in arbitration.

27.6 Mass Arbitration Protocol

If twenty-five (25) or more individuals submit, or threaten to submit, demands for arbitration raising substantially similar claims against Shed within a sixty (60) day period (collectively, a “Mass Filing”), the following procedures will apply in addition to the AAA Rules:

• (a) Each claimant’s counsel must certify in writing that counsel (i) has conducted a reasonable pre-filing inquiry into the facts underlying each individual claim, (ii) is authorized to represent and has met or conferred with each individual claimant, and (iii) has confirmed that each claimant intends to pursue the claim on an individual basis. Demands that do not include this certification will not be deemed validly filed.
• (b) The parties will select a bellwether process: the parties will each select up to ten (10) demands to proceed as bellwether arbitrations (twenty (20) total), with the remaining demands stayed pending the bellwether outcomes. AAA filing and administration fees are due only for the bellwether demands during this stay.
• (c) After the bellwether arbitrations conclude, the parties will participate in a global mediation administered by a mutually agreed mediator. If the dispute is not resolved at mediation, the remaining demands will proceed under the AAA Rules in batches of up to fifty (50) at a time.
• (d) The statute of limitations is tolled for all claimants subject to a Mass Filing during the bellwether and mediation phases.

The arbitrator selected in any bellwether proceeding has authority to decide any dispute concerning the application or interpretation of this Mass Arbitration Protocol.

27.7 Right to Opt Out

You may opt out of this arbitration agreement, the class-action waiver, and the jury-trial waiver by sending written notice of your decision to opt out to Shed at support@tryshed.com within thirty (30) days after the date you first accept these Terms or this amended Section, whichever is later. Your notice must include your full name, the email address associated with your account, your postal mailing address, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other portion of these Terms. If you opt out, both you and Shed will be deemed to have agreed that any Dispute will be resolved in the state or federal courts located in Salt Lake County, Utah, under Section 27.1, and that the jury-trial waiver and class-action waiver do not apply.

27.8 Small-Claims Court Carve-Out

Either party may bring an individual action in a small-claims court of competent jurisdiction, in lieu of arbitration, for any Dispute that qualifies for relief in that court.

27.9 Intellectual Property and Injunctive Relief Carve-Out

Either party may bring an action in a court of competent jurisdiction in Salt Lake County, Utah seeking injunctive or other equitable relief to prevent the actual or threatened infringement, misappropriation, or violation of that party’s intellectual-property rights, confidential information, or trade secrets, or to enforce the class-action or jury-trial waiver.

27.10 Severability of Arbitration Provisions

If any provision of this arbitration agreement is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect, except that if the class-action waiver is held unenforceable with respect to any claim seeking public injunctive relief, that claim (and only that claim) will be severed and brought in a court of competent jurisdiction in Salt Lake County, Utah.

27.11 Survival

This Section survives any termination of these Terms or your account.

28. Modification of Terms

Shed may amend these Terms from time to time to reflect changes in law, in the Service, or in Shed’s business practices. Shed will provide notice of any amendment by posting the amended Terms on the Site with a revised “Effective Date” and, for material amendments, by additional notice to the email address then on file for your account.

Non-material amendments are effective upon posting; your continued use of the Site or the Service after posting constitutes acceptance of the amended Terms. Material amendments are effective no earlier than thirty (30) days after notice; before a material amendment takes effect, you have the right to terminate your account or subscription without further obligation other than payment for Service already received. Where required by applicable law (including California’s Automatic Renewal Law), Shed will provide additional or longer notice and will obtain affirmative consent to any material change to recurring-charge or auto-renewal terms.

Amendments do not apply retroactively to any Dispute (as defined in the Governing Law; Arbitration; Class Action Waiver section) of which Shed has actual notice before the effective date of the amendment.

29. Assignment

You may not assign, transfer, sublicense, or delegate these Terms or any of your rights or obligations under these Terms, by operation of law or otherwise, without Shed’s prior written consent. Any attempted assignment, transfer, sublicense, or delegation without such consent is null and void. Shed may freely assign, transfer, or delegate these Terms and any of its rights and obligations, in whole or in part, without your consent or notice, including in connection with a merger, acquisition, corporate reorganization, financing, or sale of all or substantially all of its assets. Subject to the foregoing, these Terms bind and inure to the benefit of the parties and their respective permitted successors and assigns.

30. Notice

Any notice you give to Shed under these Terms must be in writing and sent to support@tryshed.com (with a copy, for legal notices, to Shed Holdings, LLC, 10813 S River Front Pkwy, Ste 550, South Jordan, UT 84095, Attn: Legal). Any notice Shed gives to you under these Terms may be sent by email to the address then on file for your account, by message in the Patient Portal, or by posting notice on the Site, and will be deemed effective upon transmission or posting. You are responsible for keeping the email address and contact information on file for your account current.

31. Entire Agreement

These Terms, together with the Privacy Policy, the Notice of Privacy Practices, any supplemental program terms incorporated by reference, and any order confirmation issued at the time of purchase, constitute the entire agreement between you and Shed with respect to the Site, the Service, and the goods made available through the Site, and supersede all prior or contemporaneous understandings, communications, and agreements (whether oral or written) between you and Shed on those subjects. You acknowledge that you have not relied on any statement, representation, assurance, or warranty made or given by any person, whether or not employed by Shed, that is not set forth in these Terms or the documents incorporated by reference.

32. Survival

The provisions of these Terms that by their nature should survive termination of your account, cancellation of any subscription, or expiration of these Terms will survive, including the provisions addressing intellectual property; accrued payment obligations and true-up amounts; disclaimers of warranties; limitation of liability; indemnification; recording of communications; governing law; arbitration and class action waiver; entire agreement; severability; the Privacy Policy and HIPAA Notice; and any other provision that expressly or by its nature is intended to survive.

33. Government Access and Legal Process

Shed may access, preserve, and disclose your account information and any other information about you, including content of communications, if Shed determines in good faith that such access, preservation, or disclosure is reasonably necessary to: (a) comply with applicable law, regulation, legal process (including subpoenas, court orders, search warrants, and other lawful requests), or governmental investigation; (b) enforce these Terms, including investigation of potential violations; (c) detect, prevent, or otherwise address fraud, security, or technical issues; or (d) protect the rights, property, or safety of Shed, the Provider Group, any pharmacy partner, you, or any other person. Where permitted by law, Shed will use reasonable efforts to notify you of compulsory legal process directed to your account information before disclosure.

34. Export Controls and Sanctions

You represent and warrant that you (a) are not located in, under the control of, or a national or resident of any country or region that is subject to comprehensive U.S. trade sanctions or other U.S. embargoes; (b) are not identified on any U.S. government restricted-party list, including the U.S. Department of Treasury’s Office of Foreign Assets Control (OFAC) Specially Designated Nationals and Blocked Persons List; and (c) will not use the Site or the Service in violation of any applicable U.S. or non-U.S. export control, sanctions, or anti-corruption laws.

35. Additional Program Terms

Specific programs, promotions, beta or pilot features, and third-party-funded benefits may be governed by supplemental terms presented to you at the time of enrollment or use (“Supplemental Terms”). Supplemental Terms are incorporated into these Terms by this reference. In the event of any conflict between these Terms and any Supplemental Terms with respect to a specific program, the Supplemental Terms control with respect to that program only.

36. Digital Millennium Copyright Act

Shed respects the intellectual-property rights of others and expects users of the Site to do the same. If you believe in good faith that material accessible on the Site infringes a copyright you own or control, you may submit a written notice of claimed infringement to Shed’s designated copyright agent containing the elements required by 17 U.S.C. § 512(c)(3), including: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material that is claimed to be infringing and where it is located on the Site; (d) your contact information; (e) a statement that you have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner.

Notices may be sent to Shed’s designated copyright agent at support@tryshed.com (subject line: “DMCA Notice”) or by postal mail to Shed Holdings, LLC, Attn: DMCA Agent, 10813 S River Front Pkwy, Ste 550, South Jordan, UT 84095. Counter-notices may be submitted under 17 U.S.C. § 512(g)(3) to the same address. Shed may terminate the accounts of users who are determined to be repeat infringers.

37. Prescription Filling, Availability, and Professional Services:

PLEASE BE ADVISED.

All prescriptions are issued solely at the discretion of independent, licensed healthcare Providers after appropriate clinical evaluation. Shed does not prescribe, dispense, or sell medications.

Medications, including brand-name drugs such as Wegovy® and Zepbound®, may be purchased directly by Members through third-party pharmacies, including LillyDirect or NovoCare, after Provider approval.

Shed’s role is limited to facilitating access to Providers and coordinating communication between Members, Providers, and pharmacies. Shed does not receive compensation from pharmacies based on prescription volume or medication sales.

Due to availability or supply chain-related conditions which may not be foreseeable or predictable, Shed’s network of pharmacy partners may not be able to procure and provide to you brand-name medications. In that event, Shed will work with you to explore other fulfillment options, if available.

You agree and understand that your prescription(s) may be filled by and transferred between any of Shed’s pharmacy partners and you agree that your Provider and/or Shed may take these actions on your behalf. Shed does not control or interfere with any professional service provided by its pharmacy partners, and each is solely responsible for their provision of professional services rendered to you.

Likewise, Shed makes no representations or guarantees regarding any medication or other product’s place of origin. Medications and other products may be shipped to you directly from sources other than within the United States, including without limitation the United Kingdom, Canada, and other locations.

Medication availability is subject to clinical approval, pharmacy inventory, supply chain constraints, and regulatory requirements. Shed does not guarantee that any medication—including GLP-1 medications—will be available, and Shed does not influence the Provider Group’s decision to initiate, continue, or discontinue any medication.

By accepting this Agreement, you acknowledge and agree that any services you receive from Shed’s pharmacy partners and your healthcare Providers through the Site or otherwise are also subject to this Agreement, and that Shed’s affiliates in providing Services to you–including without limitation its affiliated pharmacies, healthcare providers, labs, shipping companies, and others–are third-party beneficiaries of this Agreement.

38. Pharmacy Partners

Strive Compounding Pharmacy:
1275 E Baseline Rd #104
Gilbert, AZ 85233

Promise Pharmacy:
31818 US 19 S
Palm Harbor, FL 34684

DCA Pharmacy
233 Bedford Way
Franklin, TN 37064

39. Severability:

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under any applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal, and the rest of these Terms and Conditions will still be considered valid.

40. Corporate Practice of Medicine Compliance (California and Other States)

Shed provides administrative, technology, and membership services only and does not provide medical care, diagnosis, or treatment. All professional medical services are provided by independent, physician-owned or licensed entities with whom Shed contracts to provide administrative support.

Shed does not control or interfere with any Provider’s medical judgment, and no portion of the membership fee paid to Shed constitutes payment for medical services.

41. California Residents

If you are a California resident, the following supplemental provisions apply in addition to the other provisions of these Terms.

41.1 Confidentiality of Medical Information Act

California’s Confidentiality of Medical Information Act (Civil Code § 56 et seq.) (the “CMIA”) requires a Provider to obtain a patient’s explicit authorization before electronically disclosing medical information. By accepting these Terms and authorizing electronic communications (including SMS communications under Section 6 (Communication via SMS or Similar Messaging Technologies)), you provide that authorization for the purposes of the CMIA, subject to your right to withdraw that authorization at any time prospectively.

41.2 California Consumer Privacy Act

Your rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (the “CCPA”), and the mechanics for exercising those rights, are described in the Privacy Policy. Personal information collected by the Provider Group in connection with the provision of healthcare services is not subject to the CCPA, but is protected under HIPAA and the CMIA.

41.3 Automatic Renewal Law

Shed’s subscription and renewal terms are designed to comply with California’s Automatic Renewal Law (Business and Professions Code § 17600 et seq.) (the “ARL”), including the cancellation, notification, and consent requirements specifically referenced in the Multi-Month Subscriptions and Care Membership Plans sections of these Terms.

41.4 Shine the Light

California Civil Code § 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for direct-marketing purposes. To make such a request, please contact us at support@tryshed.com.

41.5 Complaint Resolution

California Civil Code § 1789.3 requires us to provide the following notice: the provider of this Service is Shed Holdings, LLC, 10813 S River Front Pkwy, Ste 550, South Jordan, UT 84095. You may file a complaint regarding the Service or seek information about the cost of the Service by contacting us in writing at the address above or by email at support@tryshed.com. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Boulevard, Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

42. Contact Details:

Please contact us if you have any questions or concerns. Our contact details are as follows:

Email:
support@tryshed.com

Address:
10813 S River Front Pkwy, Ste 550
South Jordan, UT 84095

Effective Date: June 10, 2026

These terms and conditions (the “Terms and Conditions”) govern the use of  (the “Site”) as well as all goods and services sold or otherwise facilitated via the Site. This Site is owned and operated by Shed Holdings, LLC (“Shed”). This Site is a telehealth and communications website. Shed is not a medical group, does not practice medicine, and does not provide medical advice, diagnosis, or treatment.

All telehealth, clinical evaluations, prescriptions, treatment plans, follow-up schedules, and all other medical services available through the Site are provided exclusively by independent, physician-owned or licensed professional entities (“Provider Group”) and their affiliated licensed healthcare providers (“Providers”).

Decisions regarding medical appropriateness, prescribing, modality of care (synchronous or asynchronous), eligibility for treatment, and follow-up cadence rest solely with the Provider Group and its Providers, not Shed.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

1. State-Specific Telehealth and Asynchronous Care Compliance

Availability of asynchronous (non-video) medical evaluation varies by state law. Determinations regarding whether asynchronous care is legally permitted or clinically appropriate are made solely by the Provider Group. Shed does not determine clinical modality, and may disable asynchronous functionality at the direction of the Provider Group.

2. Telehealth Informed Consent

2.1 Nature of Telehealth Services

By using the Site to seek or receive medical evaluation, prescriptions, or follow-up care, you acknowledge and agree that you are receiving those services via telehealth. Telehealth involves the use of electronic communications (including secure messaging, audio, video, and asynchronous data exchange) to enable a Provider to evaluate, diagnose, and treat you remotely. Because no in-person physical examination is performed through the Site, certain conditions may not be diagnosable through telehealth, and your Provider may determine that in-person care is medically necessary.

2.2 No Emergency Services

THE SITE AND THE SERVICE ARE NOT INTENDED FOR EMERGENCIES. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, A LIFE-THREATENING CONDITION, OR A MENTAL-HEALTH CRISIS, CALL 911 IMMEDIATELY OR PROCEED TO THE NEAREST EMERGENCY ROOM. IF YOU OR SOMEONE YOU KNOW IS IN CRISIS, CALL OR TEXT 988 (THE SUICIDE AND CRISIS LIFELINE). NEITHER SHED NOR THE PROVIDER GROUP PROVIDES EMERGENCY MEDICAL SERVICES OR REAL-TIME CRISIS RESPONSE THROUGH THE SITE.

2.3 Provider Licensure

Providers furnish telehealth services only in states in which they hold an active, unrestricted license to practice. The availability of any particular Provider, medication, modality (synchronous or asynchronous), or service depends on the state in which you are physically located at the time of the visit and on applicable state and federal law, including state pharmacy and controlled-substance laws. You agree to inform Shed and the Provider Group promptly if you relocate or are physically located in a different state at the time of any visit.

2.4 Benefits, Limitations, and Risks of Telehealth

Telehealth offers convenient access to licensed Providers and may reduce the time and travel associated with in-person care. Telehealth also carries limitations and risks, including: (a) the Provider may not have all of the information that would be available from an in-person examination; (b) audio, video, or data transmission could be interrupted or distorted by technological failures; (c) electronic communications could, despite reasonable safeguards, be intercepted, breached, or accessed by unauthorized persons; and (d) follow-up or in-person care may still be required. You acknowledge and accept these limitations and risks.

2.5 Documentation and Records

Telehealth encounters are documented in the Provider Group’s medical records system. You may request a copy of, or seek to amend, your medical records in accordance with the Notice of Privacy Practices and applicable law.

2.6 Right to Withhold or Withdraw Consent

Your participation in telehealth is voluntary. You may withhold or withdraw your consent to telehealth at any time without affecting your right to seek care from a different Provider in person, except that withdrawal of consent will end your ability to receive telehealth services through the Site prospectively.

3. Intellectual Property

All content published and made available on our Site is the property of Shed and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

4. Age Restrictions

The minimum age to use our Site is 18 years old. By using this Site, users agree and represent that they are over 18 years old. We do not assume any legal responsibility for false statements about age.

5. Acceptable Use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

• Harass or mistreat other users of our Site;
• Violate the rights of other users of our Site;
• Violate the intellectual property rights or the Site owners or any third party to the Site;
• Hack into the account of another user of the Site;
• Act in any way that could be considered fraudulent; or
• Post any material that may be deemed inappropriate or offensive.
• If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend, or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

6. Communication via SMS or Similar Messaging Technologies

6.1 Your Consent to SMS PHI Communications:

By using our services, you expressly consent to receive communications containing your Personal Health Information (“PHI”) via standard SMS text messaging or similar unencrypted messaging technologies (e.g., MMS), including but not limited to appointment reminders, prescription details, test results, or other health-related information.

6.2 Safeguards and Risk Acknowledgment:

We take reasonable administrative, technical, and physical precautions—and thoroughly vet our internal systems and those of our service providers—to protect your PHI and maintain compliance with applicable health and privacy laws, including the Health Insurance Portability and Accountability Act ("HIPAA") and similar state laws.

Nevertheless, standard SMS and similar technologies:

• May not be fully encrypted end-to-end during transmission or storage;
• May leave message copies on your device, your carrier’s systems, or intermediate networks;
• Can be accessed by individual(s) with access to your device or phone account;
• May be intercepted or otherwise compromised.

6.3 Regulatory Compliance and Alternatives:

Under HIPAA, you have the right to request confidential communications via alternative, more secure methods, such as your encrypted patient portal. If such a request is reasonable, we will accommodate it—but first, you must acknowledge these risks and affirm your continued consent to SMS-based PHI communication.

6.4 State-Specific Privacy Considerations:

California: Under the Confidentiality of Medical Information Act (CMIA), a Provider must obtain explicit patient consent before electronically disclosing medical information—this clause serves as that consent.

6.5 Opt-Out / Revocation of Consent:

You may withdraw your consent to receive PHI via SMS at any time by notifying us through the secure messaging portal or by contacting our support team. Your request will be honored prospectively—but communications already sent via SMS prior to your revocation remain authorized.

6.6 Documentation:

Your continued use of our services after receiving this disclosure constitutes consent, which we will document and retain as required by HIPAA.

6.7 Marketing SMS and Text Messaging Consent

Where you affirmatively opt in (separately from any consent given for transactional or PHI communications under this Section), you authorize Shed and its service providers to send recurring marketing and promotional text messages to the mobile number you provide, including messages sent using an automatic telephone dialing system or artificial or prerecorded voice.

Your consent to receive marketing text messages is not a condition of purchase or of receiving any Shed product or Service. You may opt out of marketing messages at any time by replying STOP to any marketing message. For help, reply HELP.

Message frequency varies. Message and data rates may apply, depending on your mobile carrier and plan. Shed is not responsible for any such carrier charges. Shed and its service providers may also place marketing telephone calls to you, including calls using an automatic telephone dialing system or artificial or prerecorded voice, where you have provided express written consent as described in this Section.

7. Recording of Communications

You acknowledge and consent that Shed and its service providers may record, monitor, transcribe, and retain calls, telehealth visits, video sessions, and other communications between you and Shed, the Provider Group, your Shed Health Coach, or any pharmacy partner, for purposes including quality assurance, training, regulatory compliance, fraud prevention, dispute resolution, and clinical documentation. Where required by applicable state law (including California, Florida, Illinois, Massachusetts, Montana, New Hampshire, Pennsylvania, and Washington), this Section serves as your express consent to the recording of any such communication. If you do not consent to recording, do not use audio, video, or telephone-based Services.

Recordings and transcripts are stored in accordance with the Privacy Policy and, where they constitute protected health information, the Notice of Privacy Practices.

8. Accounts

When you create an account on our Site, you agree to the following:

You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and all personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes. We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

9. Sale of Services

These Terms and Conditions govern the sale of services and goods available on our Site. The following services and products are or may be made available on or facilitated by our Site:

• Telehealth Services
• Weight-Loss Solutions
• Longevity Solutions
• Hair-Loss Solutions
• Hormone Replacement
• TherapyLab Testing
• Dermatology Solutions
• Sex Health Solutions
• Nutritional Supplements
• Health Coaching
• Miscellaneous Goods

The services and goods will be paid for in full when they are ordered.

These Terms and Conditions apply to all the services and goods that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services and goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images, and we cannot guarantee the accuracy of all services and goods we provide. You agree to purchase services and goods from our Site at your own risk.

We reserve the right to modify, reject, or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid unless you have already received the service or product you ordered. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

10. Financial Agreement

Payments made to Shed are for administrative, technology, and membership services that provide access to the Shed Platform and related non-clinical resources. All professional medical services are provided by independent, licensed healthcare providers.

Shed does not receive or retain any portion of fees paid for medical or pharmacy services. Where permitted by law, payments for professional services may be collected by an independent medical group or its designated billing agent, not by Shed.

Payment of all fees is expected at the time of service or order via the payment method on file. You hereby authorize payment directly to Shed for all services rendered and goods purchased where applicable.

Payments can be made via credit/debit card and are due at the time of purchase. Credit/debit card payments can be made directly within the Shed Portal.

You hereby warrant and agree that you understand that all Medication Programs with Shed are subscription-based programs that renew automatically. Billing may occur either every twenty-eight (28) days or on a monthly basis, depending on your specific program. Subscriptions are only eligible for cancellation after two months or at the close of your renewal cycles, whichever is longer.

You may cancel your Subscription up to seventy-two (72) hours before your next billing cycle begins. Cancellations will take effect at the end of the current Subscription period, and only future charges will be canceled.

To cancel your subscription, you may do so through your Patient Portal once you have met your two-month commitment. Simply log into your Patient Portal, navigate to “My Treatments,” and select “Manage Subscription.”

You are responsible for all Subscription Fees (plus any applicable taxes and other charges) for the current Subscription period. If you cancel, you will retain access to the Services until the end of your Subscription period.

You agree and acknowledge that a prescription for any particular medication is not guaranteed and is subject to the independent medical judgment of your prescribing Provider during your consultation.

You agree that Shed reserves the right to stop, pause, or cancel a treatment plan, program, or other service for an individual at any time. If you default on your account, you agree that you will be subject to finance and/or legal fees in addition to the total account balance.

You expressly acknowledge and agree to the above financial and cancellation policies. In the case of default payment, you are responsible for full payment of the balance, interest accrued, and any collection costs and legal fees incurred to collect on this account. You understand that insurance may not be accepted by Shed for its services. By utilizing the Site, including the ordering and/or purchasing of services or goods, you acknowledge that you have read, understand, and accept the information and conditions specified in this agreement.

11. Subscriptions

Certain Shed programs operate on a monthly subscription basis. Such subscriptions may include:    

• Access to prescribed medication (subject to Provider evaluation and approval)    
• Access to scheduling visits with independent licensed healthcare providers, as medically appropriate and determined solely by the Provider Group.
• Access to text-based health coaching and community resources.
• Access to LillyCare and NovoDirect for brand-name medications (e.g, Wegovy® and Zepbound® in connection with Provider approval).
• One (1) fifteen-minute (15-minute) virtual coaching appointment per month.
• PLEASE BE ADVISED:
• The membership fee is separate from the cost of medication.
• Shed does not dispense or sell medication directly.
• Members are responsible for purchasing approved prescriptions directly through LillyDirect or NovoCare.
• Membership fees are non-refundable once a patient has been approved for treatment.
• If you are not approved for treatment by a licensed Provider, your membership fee will be refunded.
• Any clinical requirements described in connection with a membership program—such as follow-up visits, clinical check-ins, or medication monitoring—represent requirements set by the Provider Group and not by Shed.

11.1 Commitment Period:

All programs require a minimum commitment of two (2) full months. Early cancellation within this period does not release you from payment obligations and will not result in a refund or credit.

11.2 Billing and Auto-Renewal:

Your subscription will automatically renew each month on your original billing date. Your payment method on file will be charged unless you cancel your subscription in accordance with the cancellation policy below.

11.3 Cancellation Policy:

You must cancel your subscription at least seventy-two (72) hours before your next billing date to avoid being charged for the upcoming month. Cancellations submitted less than 72 hours before your billing date will apply to the following month.

11.4 Refund Policy:

All subscription fees are non-refundable once charged, including but not limited to situations where:

• You fail to complete required follow-up appointments or refill request forms    
• You do not utilize the text-based coaching services or Provider visits    
• You cancel after the 72-hour cancellation window    
• You attempt to cancel before fulfilling the two-month minimum commitment

Failure to engage with program requirements or services does not constitute grounds for a refund.

If medication is not shipped due to your failure to complete necessary actions (e.g., submitting a refill request form, attending a required visit), that month remains ineligible for a refund. However, at Shed’s discretion, you may be eligible for a one-time credit toward a future month’s shipment once required actions are completed and your subscription remains active.

All credits must be used within 60 days and cannot be exchanged for cash or transferred to another account. Credits do not hold any cash value.

11.5 Modifications and Termination:

Shed reserves the right to modify or discontinue its services or these terms at any time, with reasonable notice as required by applicable law.

11.6 Eligibility and Compliance:

By subscribing, you confirm that you are at least 18 years of age and located in a U.S. state where Shed services are available. You agree to comply with all applicable federal, state, and local laws in connection with your use of the services.

12. Program Change:

Billing

By submitting a program change request, you agree to be charged for the new program at the time of submission.

12.1 Temporary Pause During Change:

When a program change is submitted, your subscription will be placed on a temporary pause for up to 21 days. If you do not meet with your Provider during this time, your original subscription will resume.

12.2 Refill and Order Processing:

If you have a refill in progress at the time of your program change, the change will apply to your next order. Please note that Shed is unable to cancel or modify any orders that are already processing or preparing for shipment.

12.3 Cancellation and Pause Restrictions During Change:

Once you submit a program change request, you will not be able to cancel or pause your subscription until the program change process has been completed.

13. Multi-Month Subscriptions

13.1 Minimum Term and Billing

By purchasing a multi-month subscription, you agree to a minimum commitment of two (2) full billing months (the “Minimum Term”). At checkout, you may select one of two payment options for your multi-month subscription: (i) a single payment of the full multi-month program fee at the time of purchase, or (ii) installment billing in which the multi-month program fee is divided into installments charged at the cadence selected at checkout (including, where offered, installments billed every two (2) months over the term of your subscription). Your selected payment option, including the timing and amount of each installment, is presented to you at checkout and reflected in your billing confirmation. After the Minimum Term expires, your subscription will automatically convert to and renew on a monthly or 28-day basis at the then-current standard rate (currently $199 per month for Compounded Semaglutide and $299 per month for Compounded Tirzepatide), unless you cancel in accordance with the cancellation terms below. We will give you at least thirty (30) days’ notice of any change in that rate, and at least seven (7) days’ notice where required by California law.

13.2 Fulfillment

Medication under 6-month and 12-month subscriptions is fulfilled in shipment cycles of either one (1) or two (2) vials, each vial containing four (4) weeks of medication (one injection per week). Your shipment cycle is determined at the time of your order based on your state of residence and applicable regulations.

Members receiving two-vial shipments will receive eight (8) weeks of supply per shipment, dispatched approximately every eight (8) weeks. Members receiving one-vial shipments will receive four (4) weeks of supply per shipment, dispatched approximately every four (4) weeks.

Under a 6-month subscription, you will receive a total of twenty-four (24) weeks of medication, delivered in either three (3) two-vial shipments or six (6) one-vial shipments depending on your fulfillment cycle. Under a 12-month subscription, you will receive a total of forty-eight (48) weeks of medication, delivered in either six (6) two-vial shipments or twelve (12) one-vial shipments.

Partial fulfillment cycles are not available. Once a shipment has been dispatched, that cycle is considered used in full and is non-refundable, regardless of how much of the supply you have consumed. Applicable federal and state pharmacy laws prohibit the restocking of dispensed prescription medication.

13.3 Cancellation

You may cancel your multi-month subscription at any time after completing the Minimum Term in any of the following ways: (i) by clicking the “Cancel Subscription” link in your Member Portal; (ii) by clicking the cancellation link included in any billing confirmation or shipment preview email from Shed; or (iii) by contacting Shed’s Member Success Team at support@tryshed.com. Cancellation requests must be submitted at least 72 hours before your next scheduled shipment date to take effect for that cycle. Requests submitted within 72 hours of a scheduled shipment will apply to the following cycle. Cancellation is confirmed by email within twenty-four (24) hours. Shed will not require you to complete a retention offer, discount offer, or additional customer-service interaction as a condition of cancellation.

Cancellation ends your access to the program but does not automatically entitle you to a refund. A refund is only issued where unfulfilled cycles remain — meaning cycles for which medication has not yet shipped. If all medication under your subscription has been shipped, no refund will be issued.

13.4 Refund Calculation

Refunds may be issued for the unused portion of a subscription under the following circumstances:

• A licensed Provider determines you are not medically eligible for treatment;
• If you are advised to discontinue by a Provider;
• We are unable to fulfill your prescription due to supply or operational issues.

Refunds will not be issued for lack of results, change of mind, or failure to follow the prescribed treatment plan.

Where a refund is due on cancellation, the amount is calculated as follows: the number of months used is repriced at the applicable month-to-month rate, and the difference between that amount and the total paid is refunded. A “used month” is any month for which medication has shipped. Partial months count as a full used month.

Example:

Member purchases a 6-month semaglutide plan at $179/month ($1,074 paid). Cancels after 4 months with medication shipped for all 4.

Used months repriced: 4 × $199 = $796

Refund: $1,074 − $796 = $278 If medication has shipped for all 6 months: no refund is due.

‍

13.5 Minimum Term — No Refund

No refund will be issued for any cycles within the Minimum Term, except (i) as provided in Section 13.7 (Adverse Reactions), (ii) as provided in Section 13.10 (Shed-Initiated Changes), (iii) as provided in Section 13.12 (Servicemembers), (iv) upon the member’s death or permanent incapacitation, (v) where required by applicable state consumer-protection, cooling-off, or rescission law, or (vi) where an FDA recall, market withdrawal, or other regulatory action prevents fulfillment. You will retain access to the program through the end of your Minimum Term period.

13.6 Program Pause

Members on multi-month subscriptions are eligible for one (1) program pause per subscription term, for a maximum of three (3) weeks. Pause requests must be submitted at least 48 hours before your next scheduled shipment. Pause requests submitted within 48 hours of a scheduled shipment will apply to the following cycle.

A pause suspends your next shipment and extends your subscription term accordingly. It does not reduce, delay, or otherwise affect any payment obligations to a Buy Now, Pay Later provider if you have used such a service to finance your subscription. 13.6.1 Provider-Recommended Pause:

If your licensed Provider recommends a pause in your program for medical reasons, that pause will be approved without restriction and will not count against your standard one-pause allowance.

13.7 Adverse Reactions

If you experience an adverse reaction to your medication and your Provider determines you are unable to continue the program, your subscription will be cancelled immediately. The Minimum Term commitment will not apply. Within five (5) business days of your Provider’s determination, Shed will: (a) refund all amounts you paid for unshipped cycles at the price you paid (not repriced at the month-to-month rate); and (b) as a good-faith measure, refund the greater of fifty percent (50%) of the amount paid for your last shipped cycle or the pro-rata unused portion of that cycle. Applicable federal and state pharmacy laws prohibit the return and restocking of dispensed prescription medication, so shipped medication cannot be returned. Your Provider’s determination of adverse reaction will not be separately contested by Shed for purposes of this Section.

13.8 Medication Changes

A request to change your prescribed medication mid-subscription will be treated as a cancellation of your current plan and enrollment in a new plan. The remaining balance on your current plan will be calculated and applied as a credit toward your new plan.

The following applies to the credit:

• If the credit does not cover the full cost of the new plan, you will be required to pay the difference at the time the new plan is activated.
• If your credit exceeds the cost of the new plan, the surplus will be refunded to your original payment method.
• Credits are non-transferable and have no cash value outside of application toward a Shed program.

If your new medication is not clinically approved by your Provider, your credit will be held for up to eighteen (18) months. Credits not applied within eighteen (18) months will be refunded to your original payment method upon your request.

13.9 Buy Now, Pay Later (BNPL)

If you finance your multi-month subscription using a Buy Now, Pay Later service (such as Affirm, Klarna, or Afterpay), Shed receives the full program amount from the BNPL lender at the time of purchase. Your installment payment obligations are governed by your agreement with the BNPL provider and are not affected by a program pause, cancellation, or dispute with Shed.

Where a refund is due to you from Shed, it will be issued to your BNPL lender, who will apply it to reduce your outstanding balance or return funds to your payment method in accordance with the lender’s policies. Refund processing timelines are subject to the lender’s applicable refund window (Affirm: 120 days; Klarna/Afterpay: 180 days from original transaction). Shed will transmit your refund to your BNPL lender within three (3) business days of confirmed cancellation. Your BNPL lender will then apply the refund to your balance in accordance with its own processing windows, which may take up to the refund windows identified above. Until the refund is posted to your BNPL account, you remain obligated to make installment payments to your BNPL lender under your separate agreement with that lender. If you believe your BNPL lender is delayed beyond its stated window, please contact support@tryshed.com and we will assist in escalating the refund with your BNPL lender.

13.10 Shed-Initiated Changes

If Shed Holdings initiates a commercial or operational change (including formulary changes or supply disruption), or your Provider (acting through the affiliated Provider Group) initiates a change to your program — including due to clinical ineligibility identified after enrollment — you will be made whole on all unfulfilled cycles at the price you paid. The month-to-month repricing formula and Minimum Term restriction do not apply to changes initiated under this Section 13.10 or, for the avoidance of doubt, to refunds due under Section 13.7 (Adverse Reactions).

13.11 Member Agreements

By purchasing a multi-month subscription, you confirm that you have read, understood, and agree to these Multi-Month Subscription Terms in addition to Shed’s general Terms and Conditions. All applicable agreements are presented and must be accepted at the point of enrollment. At the point of enrollment, you will also be asked to separately affirm your consent to (a) the automatic renewal terms and cadence described in Section 1, (b) the recurring charge amount (or the formula used to calculate it), and (c) the cancellation mechanism described in Section 3. Your affirmative consent to these items is recorded and retained by Shed as required by applicable automatic-renewal laws.

13.12 Servicemembers

If you are a member of the U.S. Armed Forces and either enter military service after enrolling in a multi-month subscription, or receive orders for a permanent change of station or deployment outside the continental United States for ninety (90) days or more, you may terminate your subscription without penalty in accordance with the Servicemembers Civil Relief Act (50 U.S.C. § 3955). A full refund of unshipped cycles will be issued at the price you paid. Please provide a copy of your military orders to support@tryshed.com.

13.13 Cancellation for California Residents

In accordance with California’s Automatic Renewal Law (ARL), members who are residents of California may cancel their multi-month subscription at any time after completing the Minimum Term through an easily accessible and immediate online mechanism.

13.13.1 Cancellation Method:

You may cancel your subscription by clicking the “Cancel Subscription” link in your Member Portal or by clicking the cancellation link included in any billing confirmation or shipment preview email from Shed.

13.13.2 No Hindrance:

Shed will not require you to complete a retention offer, discount offer, or additional customer-service interaction as a condition of cancellation.

13.13.3 Timing:

Cancellation requests must be submitted at least 72 hours before your next scheduled shipment date to take effect for that cycle.

14. Care Membership Plans

This Section governs Shed Care Membership Plans, which provide access to Provider visits, unlimited health-coaching and triage messaging, portal content, and member pricing on Shed nutritional supplements (collectively, the “Service”). Care Membership Plans are separate from the Multi-Month Subscriptions described above, which govern compounded medication fulfillment. Members may enroll in Care Membership Plans with or without an accompanying medication subscription.

14.1 Plans

Shed offers the following Care Membership Plan options for Service:

• 6-Month Care Membership: $[X] billed every two (2) months for a six (6) month committed term. Each payment covers the upcoming two-month Service period.
• 12-Month Care Membership: $[X] billed every two (2) months for a twelve (12) month committed term. Each payment covers the upcoming two-month Service period.

14.2 Promotional Rate

The Care Membership rate reflects a promotional discount off Shed’s standard month-to-month rate of $[Y] per month (the “Standard Rate”). The promotional Care Membership rate is available only if you complete your full committed term. If you cancel, terminate, fail to make a scheduled payment, or otherwise stop paying before your committed term ends (an “Early Termination”), the promotional rate is forfeited.

14.3 Not Credit; No Finance Charge

Each Care Membership payment is for the upcoming two-month Service period to which it is allocated. Your Care Membership is not a loan, financing arrangement, extension of credit, or retail installment sale, and is not subject to the federal Truth in Lending Act or comparable state consumer-credit statutes. No interest or finance charge is assessed.

14.4 Payment Authorization

You authorize Shed to charge the payment method you provided at signup for each scheduled Care Membership payment on the dates shown at checkout. You may update the payment method on file at any time before a scheduled payment date through your Patient Portal. If a scheduled charge is declined or fails, Shed will notify you and may retry the charge. A failed payment that remains uncured for ten (10) days is an Early Termination.

14.5 No Automatic Renewal

Your Care Membership ends at the conclusion of your committed term and does not automatically renew. Shed will email you before your committed term ends with options to renew.

14.6 Early Termination; True-Up to Standard Rate

Upon Early Termination:

• The promotional Care Membership rate is forfeited;
• You agree to pay the Standard Rate for each month (or prorated portion of a month) of Service you received, in lieu of the Care

Membership rate for those months;

• Shed will calculate the True-Up Amount equal to (i) the Standard Rate multiplied by the months of Service received, minus (ii) the total Care Membership payments you have already made;
• The True-Up Amount is immediately due and Shed may charge it to the payment method on file;
• Shed may suspend or terminate further Service immediately upon Early Termination; and
• Any amount that remains unpaid more than fifteen (15) days after Early Termination is delinquent. Shed may, after written notice to you, refer the account to a third-party collection agency and report the delinquency to one or more consumer reporting agencies. You have the right to dispute information we report to consumer reporting agencies by contacting support@tryshed.com or the consumer reporting agency directly under the Fair Credit Reporting Act.

14.7 Cancellation

You may cancel your Care Membership at any time through your Patient Portal (navigate to “My Treatments” and select “Manage Subscription”) or by emailing support@tryshed.com. Cancellation during your committed term is an Early Termination and triggers Section 16.6.

14.8 Communications

By starting a Care Membership, you consent to receive transactional communications about your Care Membership (payment reminders, payment confirmations, declined-payment notices, end-of-term notices, and similar) by email and, if you have provided a mobile number, by SMS, subject to the SMS consent terms above.

14.9 Binding Commitment

You acknowledge that each Care Membership is a binding commitment for the full committed term, that the promotional Care Membership rate is offered in exchange for that commitment, and that the True-Up provisions in Section 16.6 are not a penalty but reflect the loss of the promotional discount conditioned on completion of the committed term.

14.10 Cancellation for California Residents

In accordance with California’s Automatic Renewal Law (ARL), members who are residents of California may cancel their Care Membership at any time through an easily accessible and immediate online mechanism in the Patient Portal. Shed will not require you to complete a retention offer, discount offer, or additional customer-service interaction as a condition of cancellation. Cancellation during your committed term remains subject to Section 16.6.

15. Payments

You agree to pay all fees due for services requested and pursuant to all payment terms presented to you when engaging in transactions. Prices are subject to change at any point at our sole discretion. You will see a prompt for your payment details, such as your credit card information and any promotional codes you may have. By entering your payment information and submitting your request, you authorize us, our affiliates, or our third-party payment processors to charge the amount due, including recurring fees associated with Subscription Services (as defined below).

You understand and agree that you are responsible for all fees due to receive health care services and pharmacy services, including any fees charged by the health care organization(s) or Provider(s) that provide services to you in connection with the Services. Your payments to Shed may include fees charged by health care organization(s) or Provider(s) for health care services and/or pharmacy services, which Shed collects on their behalf. In the event that your credit card expires or Shed, our affiliates, or our third-party payment processors are unable to process your payment, you may receive notice for you to provide an alternative payment method. Neither Shed nor its affiliate Providers, pharmacies, or other service Providers have any obligation to provide any health care services or pharmacy services unless and until full payment has been received or otherwise verified. You are responsible for keeping your payment information (such as credit card number and billing address) accurate and up-to-date at all times.

As described above, certain products or services offered on the Services may be offered on a subscription basis (“Subscription Services”). For Subscription Services, your payment method will be automatically charged at regular intervals as described during the checkout process for the applicable Subscription Services. You may cancel a subscription at any time before the cancellation cutoff date as indicated to you at the time you purchase a Subscription Service. You will also be informed about how you can cancel these Subscription Services.

EXCEPT AS OTHERWISE SET FORTH IN ANY RETURN OR REFUND POLICY PROVIDED TO YOU ON THE SERVICES, YOU ACKNOWLEDGE AND AGREE THAT DUE TO THE NATURE OF THE PRODUCTS AND SERVICES PURCHASABLE THROUGH THE SERVICES ANY APPLICABLE FEES AND OTHER CHARGES ARE NOT REFUNDABLE IN WHOLE OR IN PART. YOU ARE FULLY LIABLE FOR ALL CHARGES TO YOUR ACCOUNT, INCLUDING ANY UNAUTHORIZED CHARGES.

We accept the following payment methods on our Site:

15.1 Payment Cards:

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use, including without limitation credit and debit cards, Flex- and Health Savings Account Cards, and other electronic methods of payment as accepted by us from time to time. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

16. The Shed Promise

16. The Shed Promise

Notice. The Shed Promise replaces the prior “Shed Weight-Loss Guarantee” for Members enrolling on or after the Effective Date of these Terms. Members enrolled before the Effective Date remain governed by the prior guarantee through the end of their then-current guarantee window; see Section 16.5 (Transition; Grandfathering).

16.1 The 120-Day Guarantee

16.1.1 The Promise

If you complete all four Member Commitments described in Section 16.1.3 and, within one hundred twenty (120) days of your Program Start Date, do not (a) lose at least five percent (5%) of your baseline body weight or (b) reach the goal weight recorded at enrollment, Shed will refund the total amount you actually paid to Shed in connection with your program during that 120-day period, as further described in Section 16.1.4.

16.1.2 Eligibility

To be eligible for the 120-Day Guarantee:

• You must be approved for treatment and remain medically eligible as determined solely by the independent Provider Group. Medical exclusions, contraindications, and continued clinical suitability are determined by the Provider Group in accordance with applicable clinical guidelines; Shed does not determine clinical eligibility.

• You must be a first-time user of the eligible medication class. Prior use of the eligible medication class (whether compounded or brand-name) disqualifies you from the 120-Day Guarantee.

• Your baseline body weight and goal weight are recorded at enrollment in consultation with your Provider, are locked at the time of enrollment, and cannot be changed after your Program Start Date for guarantee purposes.

• “Program Start Date” means the date of your first medication shipment under the program.

16.1.3 Member Commitments

To qualify for the 120-Day Guarantee, you must complete each of the following four (4) Member Commitments during the 120-day guarantee period:

• (a) Attend all four (4) monthly coaching appointments with your Shed Health Coach.

• (b) Log at least two (2) weight entries per calendar month (eight (8) total over the 120-day period) in the Shed Member Portal or Pivot.

• (c) Complete at least fifty percent (50%) of daily Pivot check-ins (sixty (60) of 120 days), covering the program metrics specified in your member dashboard.

• (d) Submit all Provider follow-up forms by their due date and remain in good standing with your treatment plan, in each case as confirmed by the Provider Group.

Shed will make all four (4) monthly coaching appointments available for booking during your guarantee period. To the extent Shed fails to make a required coaching appointment available, Commitment (a) is deemed satisfied as to that appointment.

16.1.4 What Is Refundable

• If you qualify for a refund under this Section 16.1, Shed will refund the total amount you actually paid to Shed in connection with your program during the 120-day guarantee period. This includes membership and program service fees, the cost of medication, and any pharmacy or clinical fees that Shed collected on behalf of the Provider Group or any pharmacy. Promotional and discounted amounts are refunded at the amount actually paid, not at list price.

• Consistent with applicable federal and state pharmacy laws, medication that has been shipped is non-refundable and cannot be returned or restocked. You are not required to return any shipped medication as a condition of receiving a refund under this Section.

• Taxes and amounts collected by third parties (such as third-party shipping charges and any independent lab fees not collected by Shed) are refunded only to the extent permitted by the applicable third party.

16.1.5 Claim and Verification

• You may submit a guarantee claim within thirty (30) days after the end of your 120-day guarantee period through your Member Portal or by emailing support@tryshed.com.

• Eligibility is verified primarily from objective system records — Member Portal and Pivot logs of weigh-ins, check-ins, and appointment attendance — together with confirmation of good standing from the Provider Group, and not by member self-attestation alone.

• If your claim is denied, you may request reconsideration by replying to the denial notice with any additional supporting information. Shed will respond to a reconsideration request within fifteen (15) business days.

16.1.6 Provider-Directed Changes

If your Provider pauses, reduces, or discontinues your medication for medical reasons (including any adverse reaction addressed in Section 13.7), you will not lose eligibility for the 120-Day Guarantee for following that guidance. The 120-day guarantee window and the Member Commitments in Section 16.1.3 will be adjusted on a day-for-day basis for the duration of any medically-directed pause. Provider-directed dose reductions that do not pause the program do not adjust the window or the Member Commitments.

16.1.7 Interaction With Multi-Month Subscriptions and BNPL

Where the 120-day guarantee period sits within a Multi-Month Subscription described in Section 11:

• (a) A guarantee refund under this Section 16.1 covers the total amount you actually paid to Shed for the portion of your Multi-Month Subscription attributable to the 120-day guarantee period, calculated in accordance with Section 16.1.4. Shipped medication remains non-refundable as a physical product consistent with Section 13.2, but the amount you paid for that medication is included in the refund.

• (b) The guarantee refund reduces, but does not by itself cancel, your Multi-Month Subscription. After a guarantee refund is issued, the remainder of your Multi-Month Subscription continues unless you separately cancel under Section 13.3, in which case any further refund is calculated under Section 13.4 net of the guarantee refund already paid.

• (c) Where the Multi-Month Subscription was financed through a Buy Now, Pay Later service, the guarantee refund is transmitted to the BNPL lender and applied to your balance in accordance with Section 13.9.

16.2 General

• Shed does not guarantee any specific clinical result. All clinical decisions — including the appropriateness of any medication, dose, titration, continuation, or discontinuation of therapy — rest solely with the Provider Group.

• The Shed Promise is Shed’s administrative commitment with respect to Shed Program Fees only. It is not a promise on behalf of the Provider Group, any pharmacy, or any other independent third party, consistent with Shed’s administrative-services and corporate-practice-of-medicine structure described in Section 40.

• Shed may modify or discontinue the Shed Promise prospectively on notice as required by applicable law, including the California Automatic Renewal Law where applicable. Changes apply only to enrollments and re-enrollments effective on or after the notice date.

16.3 Transition; Grandfathering

• Members enrolling on or after the Effective Date of these Terms are governed by the Shed Promise set forth in this Section 16.

• Members whose programs began before the Effective Date and who were still within their nine (9) month guarantee window under the prior Shed Weight-Loss Guarantee remain governed by that prior guarantee through the end of that window. Shed will make available the option to migrate to the Shed Promise; any such migration requires the Member’s affirmative consent through the Member Portal and is effective prospectively only.

• Members who completed or claimed under the prior guarantee before the Effective Date are not affected by this Section 16.

• Members on Multi-Month Subscriptions that began before the Effective Date remain governed by the guarantee in effect at the time of their initial purchase through the end of their committed term. The Shed Promise applies to any renewal effective on or after the Effective Date.

• In the event of any conflict between this Section 16 and the prior guarantee for a grandfathered Member, the prior guarantee controls until the end of that Member’s grandfathered window.

17. Referral Program

Referral Program. Shed offers a referral program ("Referral Program") through which eligible Members ("Referrers") may earn account credits for referring new patients ("Referred Persons") to Shed's membership and technology services. Participation is subject to these Terms and to any additional program rules Shed makes available. Shed reserves the right to confirm eligibility before issuing any benefit, and to modify, suspend, disable any referral code or link, or discontinue the Referral Program in whole or in part at any time, with or without notice.

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How it works. Each eligible Member is assigned a unique referral link and code, accessible from the "Refer a friend" section of the Shed portal and shareable by copying the link, copying the code, or sending a text message directly from that page. When a Referred Person signs up using a valid referral link or code and completes a qualifying first order, the Referred Person receives 40% off that first order, and the Referrer earns a $100 account credit. A "qualifying first order" is a Referred Person's first paid order for a single-month plan. Referral credits are issued after a confirmation period and are generally expected to be issued within approximately fourteen (14) business days after the Referred Person's order is confirmed.

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Use of referral link or code at checkout. To qualify for any referral benefit, the Referred Person must apply a valid referral link or code at sign-up, before completing the qualifying first order. Referral discounts and credits cannot be applied retroactively. If a Referred Person completes an order without applying a valid referral link or code, no 40% discount will be given to the Referred Person and no $100 credit will be issued to the Referrer in connection with that order, and Shed has no obligation to apply, honor, or reissue a code or credit after the order has been completed.

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How credits are applied. There is no limit on the number of referral credits a Referrer may earn. Each $100 referral credit is applied to the Referrer's account once it is earned and the applicable confirmation period has passed. Referral credits have no cash value, are not redeemable for cash, and are not transferable or refundable.

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Cancellation and forfeiture of unapplied credits. Referral credits have value only as a reduction applied to a Referrer's future paid invoice. If a Referrer cancels, or otherwise no longer maintains an active, paid membership, any referral credit that has not yet been applied to an invoice is forfeited, and Shed has no obligation to issue, pay, or otherwise honor it.

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Eligibility and limits. The Referral Program is open to new patients only. A Referred Person must be a new Shed patient who has not previously held an account with Shed; existing and former Members and patients are not eligible to be referred, and no discount or credit will be issued in connection with such a person. The 40% first-order discount and the $100 referral credit apply only when the Referred Person's qualifying first order is for a single-month plan. If the Referred Person's first order is for a multi-month plan, that order is not a qualifying order: the Referred Person will not receive the 40% discount, and the Referrer will not earn the $100 credit. Only one reward will be issued per Referred Person, and the reward is issued on the Referred Person's first paid order. To protect against fraud and abuse, Shed prohibits self-referral and reserves the right to investigate suspected abuse and to withhold, reverse, or void any discount or credit, and to suspend or terminate participation, where eligibility requirements are not met or where Shed reasonably suspects fraud, manipulation, or violation of these Terms.

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Healthcare program compliance. Referral credits and other benefits under the Referral Program are administrative incentives relating solely to Shed's non-clinical membership and technology services. They are not offered in exchange for, and are not intended to induce, the ordering, purchasing, or prescribing of any medication or clinical service, and the existence of a referral does not influence any clinical decision. No referral credit, discount, or other benefit will be provided, paid, or applied with respect to a Referrer or Referred Person whose care or items are paid for, in whole or in part, by Medicare, Medicaid, TRICARE, or any other federal or state healthcare program.

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Taxes. Referral credits and benefits may constitute taxable income to you. You are solely responsible for any tax consequences associated with referral benefits, and Shed may issue an IRS Form 1099 where required by law.

18. Loyalty Rewards Program

18.1 Eligibility

• You may submit a guarantee claim within thirty (30) days after the end of your 120-day guarantee period through your Member Portal or by emailing support@tryshed.com.
• Eligibility is verified primarily from objective system records — Member Portal and Pivot logs of weigh-ins, check-ins, and appointment attendance — together with confirmation of good standing from the Provider Group, and not by member self-attestation alone.
• If your claim is denied, you may request reconsideration by replying to the denial notice with any additional supporting information. Shed will respond to a reconsideration request within fifteen (15) business days.

The Shed Loyalty Rewards Program (the "Program") is available exclusively to Members enrolled in (1) a compounded GLP-1 program and (2) a month-to-month subscription plan. Members must maintain an active, paid subscription in good standing to remain eligible for and to redeem rewards under the Program. Members enrolled in a 3-month, 6-month, or 12-month Multi-Month Subscription described in Section 13 are not eligible to participate in the Program during their Minimum Term or any subsequent multi-month commitment period. Likewise, Members on a compounded GLP-1 microdosing program are not eligible to participate in the Program.

18.2 Milestone Rewards

• If your Provider pauses, reduces, or discontinues your medication for medical reasons (including any adverse reaction addressed in Section 13.7), you will not lose eligibility for the 120-Day Guarantee for following that guidance. The 120-day guarantee window and the Member Commitments in Section 16.1.3 will be adjusted on a day-for-day basis for the duration of any medically-directed pause. Provider-directed dose reductions that do not pause the program do not adjust the window or the Member Commitments.

Eligible Members may unlock the following rewards upon completing a qualifying check-in following each milestone transaction:

• Transaction 4: a $100 credit applied to that month’s charge.
• Transaction 8: a $150 credit applied to that month’s charge.
• Transaction 12 and beyond: a $50 monthly credit applied to each subsequent month’s charge, provided a qualifying check-in is completed each month.

• Where the 120-day guarantee period sits within a Multi-Month Subscription described in Section 11:
• (a) A guarantee refund under this Section 16.1 covers the total amount you actually paid to Shed for the portion of your Multi-Month Subscription attributable to the 120-day guarantee period, calculated in accordance with Section 16.1.4. Shipped medication remains non-refundable as a physical product consistent with Section 13.2, but the amount you paid for that medication is included in the refund.
• (b) The guarantee refund reduces, but does not by itself cancel, your Multi-Month Subscription. After a guarantee refund is issued, the remainder of your Multi-Month Subscription continues unless you separately cancel under Section 13.3, in which case any further refund is calculated under Section 13.4 net of the guarantee refund already paid.
• (c) Where the Multi-Month Subscription was financed through a Buy Now, Pay Later service, the guarantee refund is transmitted to the BNPL lender and applied to your balance in accordance with Section 13.9.

18.3 Check-In Requirement

Rewards are not applied automatically. To redeem a milestone reward, the Member must complete the Shed asynchronous check-in form following the qualifying transaction. Credits are applied manually by the Shed team within forty-eight (48) hours of team review. Failure to complete the required check-in results in forfeiture of that milestone’s reward. Forfeiture of one milestone does not affect eligibility for future milestones.

18.4 Non-Transferable and Non-Stackable

Program rewards are non-transferable, have no cash value, and may not be combined with any other Shed discount, promotion, or pricing program, including Multi-Month Subscription pricing and any graduate or returning-Member pricing program offered by Shed from time to time.

18.5 Modification and Termination

Shed reserves the right to modify or discontinue the Program at any time upon thirty (30) days’ written notice to active participants. Rewards already earned and applied prior to the effective date of any discontinuation will be honored. This Section is also subject to the broader change-of-terms provisions in Section 28 (Modification of Terms).

• Members enrolling on or after the Effective Date of these Terms are governed by the Shed Promise set forth in this Section 16.
• Members whose programs began before the Effective Date and who were still within their nine (9) month guarantee window under the prior Shed Weight-Loss Guarantee remain governed by that prior guarantee through the end of that window. Shed will make available the option to migrate to the Shed Promise; any such migration requires the Member’s affirmative consent through the Member Portal and is effective prospectively only.
• Members who completed or claimed under the prior guarantee before the Effective Date are not affected by this Section 16.
• Members on Multi-Month Subscriptions that began before the Effective Date remain governed by the guarantee in effect at the time of their initial purchase through the end of their committed term. The Shed Promise applies to any renewal effective on or after the Effective Date.
• In the event of any conflict between this Section 16 and the prior guarantee for a grandfathered Member, the prior guarantee controls until the end of that Member’s grandfathered window.

19. Privacy Policy and HIPAA Notice

Shed’s Privacy Policy (available at https://www.tryshed.com/resources/legal/privacy-policy) and the Notice of Privacy Practices governing the use and disclosure of protected health information by the Provider Group (available at https://www.tryshed.com/resources/legal/hipaa-notice) describe how personal information and protected health information are collected, used, disclosed, and protected.

20. Consumer Privacy Rights

Depending on your state of residence, you may have rights under state consumer-privacy laws, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA); the Virginia Consumer Data Protection Act (VCDPA); the Colorado Privacy Act (CPA); the Connecticut Data Privacy Act (CTDPA); the Utah Consumer Privacy Act (UCPA); and the Washington My Health My Data Act, among others. These rights may include the right to access, correct, or delete certain personal information Shed holds about you; the right to opt out of the “sale” or “sharing” of personal information and of certain profiling; the right to limit the use of sensitive personal information; and the right not to be discriminated against for exercising these rights.

The mechanics for exercising these rights, including verification procedures and response timelines, are described in the Privacy Policy. Rights with respect to protected health information held by the Provider Group are governed by the Notice of Privacy Practices and HIPAA, not by these state laws.

21. Consumer Protection Law:

Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

22. Testimonials and Results

Any testimonials, before-and-after images, success stories, weight, or other outcome statements displayed on the Site, in Shed marketing materials, or by Members on Shed-affiliated forums reflect the individual experience of the person depicted and are not a representation, warranty, or guarantee that you or any other person will experience a similar result. Results from any medication, program, or service vary by individual based on medical, behavioral, and other factors, including adherence to Provider recommendations and program requirements. Where any person providing a testimonial is compensated by Shed, has a material connection to Shed, or received free or discounted products or services in connection with the testimonial, that connection is disclosed in accordance with the U.S. Federal Trade Commission’s Endorsement Guides.

23. Disclaimers of Warranties

THE SITE AND ALL CONTENT, GOODS, AND SERVICES MADE AVAILABLE THROUGH THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SHED PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, SHED MAKES NO WARRANTY THAT (A) THE SITE OR THE SERVICE WILL MEET YOUR REQUIREMENTS OR BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE OR ANY MEDICATION OR SERVICE WILL BE ACCURATE OR RELIABLE; OR (C) ANY MEDICATION, TREATMENT, OR PROGRAM WILL PRODUCE ANY SPECIFIC CLINICAL OR COSMETIC RESULT, INCLUDING ANY PARTICULAR WEIGHT LOSS, HAIR-GROWTH, OR LONGEVITY OUTCOME.

All medical, clinical, and pharmacy services are provided by the Provider Group and independent pharmacies. Shed does not practice medicine, dispense medication, or provide clinical advice, and disclaims any responsibility for the professional services of the Provider Group or any pharmacy. No advice or information, whether oral or written, obtained from Shed or through the Site creates any warranty not expressly stated in these Terms. Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the foregoing exclusions apply only to the maximum extent permitted by law.

24. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL SHED OR ITS PARENTS, SUBSIDIARIES, AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS (COLLECTIVELY, THE “SHED PARTIES”) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY GOODS OR SERVICES MADE AVAILABLE THROUGH THE SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE SHED PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF THE SHED PARTIES ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY GOODS OR SERVICES MADE AVAILABLE THROUGH THE SITE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU ACTUALLY PAID TO SHED FOR THE GOODS OR SERVICES GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, AND (B) ONE HUNDRED U.S. DOLLARS ($100).

The limitations and exclusions in this Section apply notwithstanding the failure of any limited or exclusive remedy of its essential purpose. You acknowledge that the pricing and other terms reflect this allocation of risk and that these limitations and exclusions form an essential basis of the bargain between you and Shed.

Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded under applicable law, including liability for gross negligence, willful misconduct, fraud, or any obligations under Section 25 (Indemnification). Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, the foregoing limitations apply only to the maximum extent permitted by law.

25. Indemnification

You agree to defend, indemnify, and hold harmless the Shed Parties from and against any and all actions, claims, demands, proceedings, losses, damages, liabilities, judgments, awards, fines, penalties, costs, and expenses (including reasonable attorneys’ fees and litigation costs) arising out of or relating to:

• (a) your access to or use of the Site or any Service;
• (b) your breach or alleged breach of these Terms or any policy or guideline incorporated into these Terms;
• (c) any information you submit to Shed, the Provider Group, or any pharmacy partner, including any information that is false, misleading, incomplete, or that omits a material fact;
• (d) your use, misuse, or sharing of any medication, device, supplement, or other product obtained through the Site, including any use that is inconsistent with the directions of your Provider;
• (e) your violation of any applicable law, rule, or regulation, or your violation of any right of any other person or entity;
• (f) any content, communications, or material you post, transmit, or otherwise make available through the Site; and
• (g) your negligence, willful misconduct, or fraud.

Shed reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify Shed. You will cooperate with Shed in the defense of any claim subject to this Section. You will not settle any matter without Shed’s prior written consent. This Section does not require you to indemnify any Shed Party for that Shed Party’s own gross negligence, willful misconduct, or fraud, or for any liability that cannot lawfully be allocated to you under applicable law.

26. Force Majeure

Neither Shed nor you will be liable for any failure or delay in performing any obligation under these Terms (other than an obligation to make a payment of money) to the extent that the failure or delay is caused by an event beyond that party’s reasonable control, including acts of God; natural disasters; fire; flood; earthquake; epidemic, pandemic, or other public-health emergency; war, terrorism, civil unrest, or military action; labor disputes; failures or disruptions of telecommunications, internet, payment-processing, or cloud-computing services; supply-chain disruptions affecting compounded or brand-name medications, active pharmaceutical ingredients, raw materials, or shipping; pharmacy or laboratory outages; recalls, market withdrawals, or other regulatory actions affecting any medication; orders, restrictions, or other actions of any governmental, regulatory, or judicial authority; or any other cause that could not reasonably have been anticipated or avoided (each, a “Force Majeure Event”).

If a Force Majeure Event delays or prevents Shed’s performance, Shed will use commercially reasonable efforts to mitigate the effect on your access to the Service and to resume performance as promptly as reasonably practicable. If a Force Majeure Event continues for more than sixty (60) consecutive days, either party may terminate the affected program or subscription without further liability except as to fees already accrued and Shed-initiated refunds to which you are otherwise entitled.

27. Governing Law; Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND SHED TO RESOLVE DISPUTES ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION, WAIVES YOUR RIGHT TO A TRIAL BY JURY, AND WAIVES YOUR RIGHT TO PARTICIPATE IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. SECTION 26.7 BELOW EXPLAINS HOW YOU MAY OPT OUT OF ARBITRATION WITHIN THIRTY (30) DAYS OF FIRST ACCEPTING THESE TERMS.

27.1 Governing Law

These Terms, and any dispute arising out of or relating to these Terms, the Site, or any goods or services made available through the Site, are governed by the laws of the State of Utah, without regard to its conflict-of-laws principles. Federal law, including the Federal Arbitration Act (9 U.S.C. § 1 et seq.) (the “FAA”), governs the interpretation and enforcement of the arbitration provisions in this Section.

27.2 Informal Resolution

Before initiating any arbitration or court proceeding, you and Shed agree to attempt in good faith to resolve any dispute informally. You must first send a written notice of dispute to Shed at support@tryshed.com and to the address in Section 42 (Contact Details), describing the nature and basis of the claim and the specific relief sought. Shed will send any notice of dispute to the email address then on file for your account. The parties will negotiate in good faith for at least thirty (30) days following receipt of the notice. If the dispute is not resolved within sixty (60) days following receipt of the notice, either party may commence arbitration in accordance with this Section. The statute of limitations applicable to a claim is tolled during this informal-resolution period.

27.3 Binding Arbitration

Except as expressly provided in Sections 27.7, 27.8, and 27.9, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any goods or services made available through the Site, including the formation, interpretation, breach, termination, validity, or enforceability of these Terms or this arbitration agreement (a “Dispute”), will be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect (the “AAA Rules”), as modified by this Section. The AAA Rules are available at www.adr.org. The arbitrator, not any federal, state, or local court or agency, has exclusive authority to resolve any Dispute, including any claim that all or any part of these Terms is void or voidable.

27.4 Arbitration Procedure

• Location: The arbitration will be conducted by telephone or videoconference unless the arbitrator orders otherwise. Any in-person hearing will be held in Salt Lake County, Utah, or in the U.S. county of your residence, at your election.
• Arbitrator: A single arbitrator will be selected in accordance with the AAA Rules. The arbitrator must be a retired judge or attorney experienced in consumer-protection and healthcare-services law.
• Fees: The allocation of arbitration fees is governed by the AAA Rules, except that Shed will pay all AAA filing, administration, and arbitrator fees that exceed the amount you would have paid to file the same claim in a court of competent jurisdiction, unless the arbitrator finds the claim frivolous or brought for an improper purpose.
• Discovery: Discovery will be limited as set forth in the AAA Rules and as the arbitrator deems necessary to a fair resolution.
• Authority and Award: The arbitrator may award any individual relief that a court of competent jurisdiction could award under applicable law, but only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. The arbitrator’s award is final and binding on the parties and may be entered as a judgment in any court of competent jurisdiction.
• Confidentiality: The existence and content of the arbitration proceeding will be kept confidential by the parties and the arbitrator, except to the extent necessary to enforce or challenge the award, to comply with applicable law, or to pursue legal rights.

27.5 Class Action and Jury Trial Waiver

YOU AND SHED EACH AGREE THAT ANY DISPUTE WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, MASS, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN THE CLAIMS OF ANY OTHER PERSON, MAY NOT PRESIDE OVER ANY CLASS OR REPRESENTATIVE PROCEEDING, AND MAY AWARD RELIEF ONLY ON AN INDIVIDUAL BASIS. YOU AND SHED EACH WAIVE ANY RIGHT TO A TRIAL BY JURY.

If any portion of this class-action and jury-trial waiver is found to be unenforceable as to a particular claim or particular request for relief, that claim or request will be severed from arbitration and brought in a court of competent jurisdiction in Salt Lake County, Utah, but all other claims will remain in arbitration.

27.6 Mass Arbitration Protocol

If twenty-five (25) or more individuals submit, or threaten to submit, demands for arbitration raising substantially similar claims against Shed within a sixty (60) day period (collectively, a “Mass Filing”), the following procedures will apply in addition to the AAA Rules:

• (a) Each claimant’s counsel must certify in writing that counsel (i) has conducted a reasonable pre-filing inquiry into the facts underlying each individual claim, (ii) is authorized to represent and has met or conferred with each individual claimant, and (iii) has confirmed that each claimant intends to pursue the claim on an individual basis. Demands that do not include this certification will not be deemed validly filed.
• (b) The parties will select a bellwether process: the parties will each select up to ten (10) demands to proceed as bellwether arbitrations (twenty (20) total), with the remaining demands stayed pending the bellwether outcomes. AAA filing and administration fees are due only for the bellwether demands during this stay.
• (c) After the bellwether arbitrations conclude, the parties will participate in a global mediation administered by a mutually agreed mediator. If the dispute is not resolved at mediation, the remaining demands will proceed under the AAA Rules in batches of up to fifty (50) at a time.
• (d) The statute of limitations is tolled for all claimants subject to a Mass Filing during the bellwether and mediation phases.

The arbitrator selected in any bellwether proceeding has authority to decide any dispute concerning the application or interpretation of this Mass Arbitration Protocol.

27.7 Right to Opt Out

You may opt out of this arbitration agreement, the class-action waiver, and the jury-trial waiver by sending written notice of your decision to opt out to Shed at support@tryshed.com within thirty (30) days after the date you first accept these Terms or this amended Section, whichever is later. Your notice must include your full name, the email address associated with your account, your postal mailing address, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other portion of these Terms. If you opt out, both you and Shed will be deemed to have agreed that any Dispute will be resolved in the state or federal courts located in Salt Lake County, Utah, under Section 27.1, and that the jury-trial waiver and class-action waiver do not apply.

27.8 Small-Claims Court Carve-Out

Either party may bring an individual action in a small-claims court of competent jurisdiction, in lieu of arbitration, for any Dispute that qualifies for relief in that court.

27.9 Intellectual Property and Injunctive Relief Carve-Out

Either party may bring an action in a court of competent jurisdiction in Salt Lake County, Utah seeking injunctive or other equitable relief to prevent the actual or threatened infringement, misappropriation, or violation of that party’s intellectual-property rights, confidential information, or trade secrets, or to enforce the class-action or jury-trial waiver.

27.10 Severability of Arbitration Provisions

If any provision of this arbitration agreement is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect, except that if the class-action waiver is held unenforceable with respect to any claim seeking public injunctive relief, that claim (and only that claim) will be severed and brought in a court of competent jurisdiction in Salt Lake County, Utah.

27.11 Survival

This Section survives any termination of these Terms or your account.

28. Modification of Terms

Shed may amend these Terms from time to time to reflect changes in law, in the Service, or in Shed’s business practices. Shed will provide notice of any amendment by posting the amended Terms on the Site with a revised “Effective Date” and, for material amendments, by additional notice to the email address then on file for your account.

Non-material amendments are effective upon posting; your continued use of the Site or the Service after posting constitutes acceptance of the amended Terms. Material amendments are effective no earlier than thirty (30) days after notice; before a material amendment takes effect, you have the right to terminate your account or subscription without further obligation other than payment for Service already received. Where required by applicable law (including California’s Automatic Renewal Law), Shed will provide additional or longer notice and will obtain affirmative consent to any material change to recurring-charge or auto-renewal terms.

Amendments do not apply retroactively to any Dispute (as defined in the Governing Law; Arbitration; Class Action Waiver section) of which Shed has actual notice before the effective date of the amendment.

29. Assignment

You may not assign, transfer, sublicense, or delegate these Terms or any of your rights or obligations under these Terms, by operation of law or otherwise, without Shed’s prior written consent. Any attempted assignment, transfer, sublicense, or delegation without such consent is null and void. Shed may freely assign, transfer, or delegate these Terms and any of its rights and obligations, in whole or in part, without your consent or notice, including in connection with a merger, acquisition, corporate reorganization, financing, or sale of all or substantially all of its assets. Subject to the foregoing, these Terms bind and inure to the benefit of the parties and their respective permitted successors and assigns.

30. Notice

Any notice you give to Shed under these Terms must be in writing and sent to support@tryshed.com (with a copy, for legal notices, to Shed Holdings, LLC, 10813 S River Front Pkwy, Ste 550, South Jordan, UT 84095, Attn: Legal). Any notice Shed gives to you under these Terms may be sent by email to the address then on file for your account, by message in the Patient Portal, or by posting notice on the Site, and will be deemed effective upon transmission or posting. You are responsible for keeping the email address and contact information on file for your account current.

31. Entire Agreement

These Terms, together with the Privacy Policy, the Notice of Privacy Practices, any supplemental program terms incorporated by reference, and any order confirmation issued at the time of purchase, constitute the entire agreement between you and Shed with respect to the Site, the Service, and the goods made available through the Site, and supersede all prior or contemporaneous understandings, communications, and agreements (whether oral or written) between you and Shed on those subjects. You acknowledge that you have not relied on any statement, representation, assurance, or warranty made or given by any person, whether or not employed by Shed, that is not set forth in these Terms or the documents incorporated by reference.

32. Survival

The provisions of these Terms that by their nature should survive termination of your account, cancellation of any subscription, or expiration of these Terms will survive, including the provisions addressing intellectual property; accrued payment obligations and true-up amounts; disclaimers of warranties; limitation of liability; indemnification; recording of communications; governing law; arbitration and class action waiver; entire agreement; severability; the Privacy Policy and HIPAA Notice; and any other provision that expressly or by its nature is intended to survive.

33. Government Access and Legal Process

Shed may access, preserve, and disclose your account information and any other information about you, including content of communications, if Shed determines in good faith that such access, preservation, or disclosure is reasonably necessary to: (a) comply with applicable law, regulation, legal process (including subpoenas, court orders, search warrants, and other lawful requests), or governmental investigation; (b) enforce these Terms, including investigation of potential violations; (c) detect, prevent, or otherwise address fraud, security, or technical issues; or (d) protect the rights, property, or safety of Shed, the Provider Group, any pharmacy partner, you, or any other person. Where permitted by law, Shed will use reasonable efforts to notify you of compulsory legal process directed to your account information before disclosure.

34. Export Controls and Sanctions

You represent and warrant that you (a) are not located in, under the control of, or a national or resident of any country or region that is subject to comprehensive U.S. trade sanctions or other U.S. embargoes; (b) are not identified on any U.S. government restricted-party list, including the U.S. Department of Treasury’s Office of Foreign Assets Control (OFAC) Specially Designated Nationals and Blocked Persons List; and (c) will not use the Site or the Service in violation of any applicable U.S. or non-U.S. export control, sanctions, or anti-corruption laws.

35. Additional Program Terms

Specific programs, promotions, beta or pilot features, and third-party-funded benefits may be governed by supplemental terms presented to you at the time of enrollment or use (“Supplemental Terms”). Supplemental Terms are incorporated into these Terms by this reference. In the event of any conflict between these Terms and any Supplemental Terms with respect to a specific program, the Supplemental Terms control with respect to that program only.

36. Digital Millennium Copyright Act

Shed respects the intellectual-property rights of others and expects users of the Site to do the same. If you believe in good faith that material accessible on the Site infringes a copyright you own or control, you may submit a written notice of claimed infringement to Shed’s designated copyright agent containing the elements required by 17 U.S.C. § 512(c)(3), including: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material that is claimed to be infringing and where it is located on the Site; (d) your contact information; (e) a statement that you have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner.

Notices may be sent to Shed’s designated copyright agent at support@tryshed.com (subject line: “DMCA Notice”) or by postal mail to Shed Holdings, LLC, Attn: DMCA Agent, 10813 S River Front Pkwy, Ste 550, South Jordan, UT 84095. Counter-notices may be submitted under 17 U.S.C. § 512(g)(3) to the same address. Shed may terminate the accounts of users who are determined to be repeat infringers.

37. Prescription Filling, Availability, and Professional Services:

PLEASE BE ADVISED.

All prescriptions are issued solely at the discretion of independent, licensed healthcare Providers after appropriate clinical evaluation. Shed does not prescribe, dispense, or sell medications.

Medications, including brand-name drugs such as Wegovy® and Zepbound®, may be purchased directly by Members through third-party pharmacies, including LillyDirect or NovoCare, after Provider approval.

Shed’s role is limited to facilitating access to Providers and coordinating communication between Members, Providers, and pharmacies. Shed does not receive compensation from pharmacies based on prescription volume or medication sales.

Due to availability or supply chain-related conditions which may not be foreseeable or predictable, Shed’s network of pharmacy partners may not be able to procure and provide to you brand-name medications. In that event, Shed will work with you to explore other fulfillment options, if available.

You agree and understand that your prescription(s) may be filled by and transferred between any of Shed’s pharmacy partners and you agree that your Provider and/or Shed may take these actions on your behalf. Shed does not control or interfere with any professional service provided by its pharmacy partners, and each is solely responsible for their provision of professional services rendered to you.

Likewise, Shed makes no representations or guarantees regarding any medication or other product’s place of origin. Medications and other products may be shipped to you directly from sources other than within the United States, including without limitation the United Kingdom, Canada, and other locations.

Medication availability is subject to clinical approval, pharmacy inventory, supply chain constraints, and regulatory requirements. Shed does not guarantee that any medication—including GLP-1 medications—will be available, and Shed does not influence the Provider Group’s decision to initiate, continue, or discontinue any medication.

By accepting this Agreement, you acknowledge and agree that any services you receive from Shed’s pharmacy partners and your healthcare Providers through the Site or otherwise are also subject to this Agreement, and that Shed’s affiliates in providing Services to you–including without limitation its affiliated pharmacies, healthcare providers, labs, shipping companies, and others–are third-party beneficiaries of this Agreement.

38. Pharmacy Partners

Strive Compounding Pharmacy:
1275 E Baseline Rd #104
Gilbert, AZ 85233

Promise Pharmacy:
31818 US 19 S
Palm Harbor, FL 34684

DCA Pharmacy
233 Bedford Way
Franklin, TN 37064

39. Severability:

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under any applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal, and the rest of these Terms and Conditions will still be considered valid.

40. Corporate Practice of Medicine Compliance (California and Other States)

Shed provides administrative, technology, and membership services only and does not provide medical care, diagnosis, or treatment. All professional medical services are provided by independent, physician-owned or licensed entities with whom Shed contracts to provide administrative support.

Shed does not control or interfere with any Provider’s medical judgment, and no portion of the membership fee paid to Shed constitutes payment for medical services.

41. California Residents

If you are a California resident, the following supplemental provisions apply in addition to the other provisions of these Terms.

41.1 Confidentiality of Medical Information Act

California’s Confidentiality of Medical Information Act (Civil Code § 56 et seq.) (the “CMIA”) requires a Provider to obtain a patient’s explicit authorization before electronically disclosing medical information. By accepting these Terms and authorizing electronic communications (including SMS communications under Section 6 (Communication via SMS or Similar Messaging Technologies)), you provide that authorization for the purposes of the CMIA, subject to your right to withdraw that authorization at any time prospectively.

41.2 California Consumer Privacy Act

Your rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (the “CCPA”), and the mechanics for exercising those rights, are described in the Privacy Policy. Personal information collected by the Provider Group in connection with the provision of healthcare services is not subject to the CCPA, but is protected under HIPAA and the CMIA.

41.3 Automatic Renewal Law

Shed’s subscription and renewal terms are designed to comply with California’s Automatic Renewal Law (Business and Professions Code § 17600 et seq.) (the “ARL”), including the cancellation, notification, and consent requirements specifically referenced in the Multi-Month Subscriptions and Care Membership Plans sections of these Terms.

41.4 Shine the Light

California Civil Code § 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for direct-marketing purposes. To make such a request, please contact us at support@tryshed.com.

41.5 Complaint Resolution

California Civil Code § 1789.3 requires us to provide the following notice: the provider of this Service is Shed Holdings, LLC, 10813 S River Front Pkwy, Ste 550, South Jordan, UT 84095. You may file a complaint regarding the Service or seek information about the cost of the Service by contacting us in writing at the address above or by email at support@tryshed.com. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Boulevard, Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

42. Contact Details:

Please contact us if you have any questions or concerns. Our contact details are as follows:

Email:
support@tryshed.com

Address:
10813 S River Front Pkwy, Ste 550
South Jordan, UT 84095

Effective Date: June 10, 2026

These terms and conditions (the “Terms and Conditions”) govern the use of  (the “Site”) as well as all goods and services sold or otherwise facilitated via the Site. This Site is owned and operated by Shed Holdings, LLC (“Shed”). This Site is a telehealth and communications website. Shed is not a medical group, does not practice medicine, and does not provide medical advice, diagnosis, or treatment.

All telehealth, clinical evaluations, prescriptions, treatment plans, follow-up schedules, and all other medical services available through the Site are provided exclusively by independent, physician-owned or licensed professional entities (“Provider Group”) and their affiliated licensed healthcare providers (“Providers”).

Decisions regarding medical appropriateness, prescribing, modality of care (synchronous or asynchronous), eligibility for treatment, and follow-up cadence rest solely with the Provider Group and its Providers, not Shed.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

1. State-Specific Telehealth and Asynchronous Care Compliance

Availability of asynchronous (non-video) medical evaluation varies by state law. Determinations regarding whether asynchronous care is legally permitted or clinically appropriate are made solely by the Provider Group. Shed does not determine clinical modality, and may disable asynchronous functionality at the direction of the Provider Group.

2. Telehealth Informed Consent

2.1 Nature of Telehealth Services

By using the Site to seek or receive medical evaluation, prescriptions, or follow-up care, you acknowledge and agree that you are receiving those services via telehealth. Telehealth involves the use of electronic communications (including secure messaging, audio, video, and asynchronous data exchange) to enable a Provider to evaluate, diagnose, and treat you remotely. Because no in-person physical examination is performed through the Site, certain conditions may not be diagnosable through telehealth, and your Provider may determine that in-person care is medically necessary.

2.2 No Emergency Services

THE SITE AND THE SERVICE ARE NOT INTENDED FOR EMERGENCIES. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, A LIFE-THREATENING CONDITION, OR A MENTAL-HEALTH CRISIS, CALL 911 IMMEDIATELY OR PROCEED TO THE NEAREST EMERGENCY ROOM. IF YOU OR SOMEONE YOU KNOW IS IN CRISIS, CALL OR TEXT 988 (THE SUICIDE AND CRISIS LIFELINE). NEITHER SHED NOR THE PROVIDER GROUP PROVIDES EMERGENCY MEDICAL SERVICES OR REAL-TIME CRISIS RESPONSE THROUGH THE SITE.

2.3 Provider Licensure

Providers furnish telehealth services only in states in which they hold an active, unrestricted license to practice. The availability of any particular Provider, medication, modality (synchronous or asynchronous), or service depends on the state in which you are physically located at the time of the visit and on applicable state and federal law, including state pharmacy and controlled-substance laws. You agree to inform Shed and the Provider Group promptly if you relocate or are physically located in a different state at the time of any visit.

2.4 Benefits, Limitations, and Risks of Telehealth

Telehealth offers convenient access to licensed Providers and may reduce the time and travel associated with in-person care. Telehealth also carries limitations and risks, including: (a) the Provider may not have all of the information that would be available from an in-person examination; (b) audio, video, or data transmission could be interrupted or distorted by technological failures; (c) electronic communications could, despite reasonable safeguards, be intercepted, breached, or accessed by unauthorized persons; and (d) follow-up or in-person care may still be required. You acknowledge and accept these limitations and risks.

2.5 Documentation and Records

Telehealth encounters are documented in the Provider Group’s medical records system. You may request a copy of, or seek to amend, your medical records in accordance with the Notice of Privacy Practices and applicable law.

2.6 Right to Withhold or Withdraw Consent

Your participation in telehealth is voluntary. You may withhold or withdraw your consent to telehealth at any time without affecting your right to seek care from a different Provider in person, except that withdrawal of consent will end your ability to receive telehealth services through the Site prospectively.

3. Intellectual Property

All content published and made available on our Site is the property of Shed and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

4. Age Restrictions

The minimum age to use our Site is 18 years old. By using this Site, users agree and represent that they are over 18 years old. We do not assume any legal responsibility for false statements about age.

5. Acceptable Use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

• Harass or mistreat other users of our Site;
• Violate the rights of other users of our Site;
• Violate the intellectual property rights or the Site owners or any third party to the Site;
• Hack into the account of another user of the Site;
• Act in any way that could be considered fraudulent; or
• Post any material that may be deemed inappropriate or offensive.
• If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend, or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

6. Communication via SMS or Similar Messaging Technologies

6.1 Your Consent to SMS PHI Communications:

By using our services, you expressly consent to receive communications containing your Personal Health Information (“PHI”) via standard SMS text messaging or similar unencrypted messaging technologies (e.g., MMS), including but not limited to appointment reminders, prescription details, test results, or other health-related information.

6.2 Safeguards and Risk Acknowledgment:

We take reasonable administrative, technical, and physical precautions—and thoroughly vet our internal systems and those of our service providers—to protect your PHI and maintain compliance with applicable health and privacy laws, including the Health Insurance Portability and Accountability Act ("HIPAA") and similar state laws.

Nevertheless, standard SMS and similar technologies:

• May not be fully encrypted end-to-end during transmission or storage;
• May leave message copies on your device, your carrier’s systems, or intermediate networks;
• Can be accessed by individual(s) with access to your device or phone account;
• May be intercepted or otherwise compromised.

6.3 Regulatory Compliance and Alternatives:

Under HIPAA, you have the right to request confidential communications via alternative, more secure methods, such as your encrypted patient portal. If such a request is reasonable, we will accommodate it—but first, you must acknowledge these risks and affirm your continued consent to SMS-based PHI communication.

6.4 State-Specific Privacy Considerations:

California: Under the Confidentiality of Medical Information Act (CMIA), a Provider must obtain explicit patient consent before electronically disclosing medical information—this clause serves as that consent.

6.5 Opt-Out / Revocation of Consent:

You may withdraw your consent to receive PHI via SMS at any time by notifying us through the secure messaging portal or by contacting our support team. Your request will be honored prospectively—but communications already sent via SMS prior to your revocation remain authorized.

6.6 Documentation:

Your continued use of our services after receiving this disclosure constitutes consent, which we will document and retain as required by HIPAA.

6.7 Marketing SMS and Text Messaging Consent

Where you affirmatively opt in (separately from any consent given for transactional or PHI communications under this Section), you authorize Shed and its service providers to send recurring marketing and promotional text messages to the mobile number you provide, including messages sent using an automatic telephone dialing system or artificial or prerecorded voice.

Your consent to receive marketing text messages is not a condition of purchase or of receiving any Shed product or Service. You may opt out of marketing messages at any time by replying STOP to any marketing message. For help, reply HELP.

Message frequency varies. Message and data rates may apply, depending on your mobile carrier and plan. Shed is not responsible for any such carrier charges. Shed and its service providers may also place marketing telephone calls to you, including calls using an automatic telephone dialing system or artificial or prerecorded voice, where you have provided express written consent as described in this Section.

7. Recording of Communications

You acknowledge and consent that Shed and its service providers may record, monitor, transcribe, and retain calls, telehealth visits, video sessions, and other communications between you and Shed, the Provider Group, your Shed Health Coach, or any pharmacy partner, for purposes including quality assurance, training, regulatory compliance, fraud prevention, dispute resolution, and clinical documentation. Where required by applicable state law (including California, Florida, Illinois, Massachusetts, Montana, New Hampshire, Pennsylvania, and Washington), this Section serves as your express consent to the recording of any such communication. If you do not consent to recording, do not use audio, video, or telephone-based Services.

Recordings and transcripts are stored in accordance with the Privacy Policy and, where they constitute protected health information, the Notice of Privacy Practices.

8. Accounts

When you create an account on our Site, you agree to the following:

You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and all personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes. We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

9. Sale of Services

These Terms and Conditions govern the sale of services and goods available on our Site. The following services and products are or may be made available on or facilitated by our Site:

• Telehealth Services
• Weight-Loss Solutions
• Longevity Solutions
• Hair-Loss Solutions
• Hormone Replacement
• TherapyLab Testing
• Dermatology Solutions
• Sex Health Solutions
• Nutritional Supplements
• Health Coaching
• Miscellaneous Goods

The services and goods will be paid for in full when they are ordered.

These Terms and Conditions apply to all the services and goods that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services and goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images, and we cannot guarantee the accuracy of all services and goods we provide. You agree to purchase services and goods from our Site at your own risk.

We reserve the right to modify, reject, or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid unless you have already received the service or product you ordered. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

10. Financial Agreement

Payments made to Shed are for administrative, technology, and membership services that provide access to the Shed Platform and related non-clinical resources. All professional medical services are provided by independent, licensed healthcare providers.

Shed does not receive or retain any portion of fees paid for medical or pharmacy services. Where permitted by law, payments for professional services may be collected by an independent medical group or its designated billing agent, not by Shed.

Payment of all fees is expected at the time of service or order via the payment method on file. You hereby authorize payment directly to Shed for all services rendered and goods purchased where applicable.

Payments can be made via credit/debit card and are due at the time of purchase. Credit/debit card payments can be made directly within the Shed Portal.

You hereby warrant and agree that you understand that all Medication Programs with Shed are subscription-based programs that renew automatically. Billing may occur either every twenty-eight (28) days or on a monthly basis, depending on your specific program. Subscriptions are only eligible for cancellation after two months or at the close of your renewal cycles, whichever is longer.

You may cancel your Subscription up to seventy-two (72) hours before your next billing cycle begins. Cancellations will take effect at the end of the current Subscription period, and only future charges will be canceled.

To cancel your subscription, you may do so through your Patient Portal once you have met your two-month commitment. Simply log into your Patient Portal, navigate to “My Treatments,” and select “Manage Subscription.”

You are responsible for all Subscription Fees (plus any applicable taxes and other charges) for the current Subscription period. If you cancel, you will retain access to the Services until the end of your Subscription period.

You agree and acknowledge that a prescription for any particular medication is not guaranteed and is subject to the independent medical judgment of your prescribing Provider during your consultation.

You agree that Shed reserves the right to stop, pause, or cancel a treatment plan, program, or other service for an individual at any time. If you default on your account, you agree that you will be subject to finance and/or legal fees in addition to the total account balance.

You expressly acknowledge and agree to the above financial and cancellation policies. In the case of default payment, you are responsible for full payment of the balance, interest accrued, and any collection costs and legal fees incurred to collect on this account. You understand that insurance may not be accepted by Shed for its services. By utilizing the Site, including the ordering and/or purchasing of services or goods, you acknowledge that you have read, understand, and accept the information and conditions specified in this agreement.

11. Subscriptions

Certain Shed programs operate on a monthly subscription basis. Such subscriptions may include:    

• Access to prescribed medication (subject to Provider evaluation and approval)    
• Access to scheduling visits with independent licensed healthcare providers, as medically appropriate and determined solely by the Provider Group.
• Access to text-based health coaching and community resources.
• Access to LillyCare and NovoDirect for brand-name medications (e.g, Wegovy® and Zepbound® in connection with Provider approval).
• One (1) fifteen-minute (15-minute) virtual coaching appointment per month.
• PLEASE BE ADVISED:
• The membership fee is separate from the cost of medication.
• Shed does not dispense or sell medication directly.
• Members are responsible for purchasing approved prescriptions directly through LillyDirect or NovoCare.
• Membership fees are non-refundable once a patient has been approved for treatment.
• If you are not approved for treatment by a licensed Provider, your membership fee will be refunded.
• Any clinical requirements described in connection with a membership program—such as follow-up visits, clinical check-ins, or medication monitoring—represent requirements set by the Provider Group and not by Shed.

11.1 Commitment Period:

All programs require a minimum commitment of two (2) full months. Early cancellation within this period does not release you from payment obligations and will not result in a refund or credit.

11.2 Billing and Auto-Renewal:

Your subscription will automatically renew each month on your original billing date. Your payment method on file will be charged unless you cancel your subscription in accordance with the cancellation policy below.

11.3 Cancellation Policy:

You must cancel your subscription at least seventy-two (72) hours before your next billing date to avoid being charged for the upcoming month. Cancellations submitted less than 72 hours before your billing date will apply to the following month.

11.4 Refund Policy:

All subscription fees are non-refundable once charged, including but not limited to situations where:

• You fail to complete required follow-up appointments or refill request forms    
• You do not utilize the text-based coaching services or Provider visits    
• You cancel after the 72-hour cancellation window    
• You attempt to cancel before fulfilling the two-month minimum commitment

Failure to engage with program requirements or services does not constitute grounds for a refund.

If medication is not shipped due to your failure to complete necessary actions (e.g., submitting a refill request form, attending a required visit), that month remains ineligible for a refund. However, at Shed’s discretion, you may be eligible for a one-time credit toward a future month’s shipment once required actions are completed and your subscription remains active.

All credits must be used within 60 days and cannot be exchanged for cash or transferred to another account. Credits do not hold any cash value.

11.5 Modifications and Termination:

Shed reserves the right to modify or discontinue its services or these terms at any time, with reasonable notice as required by applicable law.

11.6 Eligibility and Compliance:

By subscribing, you confirm that you are at least 18 years of age and located in a U.S. state where Shed services are available. You agree to comply with all applicable federal, state, and local laws in connection with your use of the services.

12. Program Change:

Billing

By submitting a program change request, you agree to be charged for the new program at the time of submission.

12.1 Temporary Pause During Change:

When a program change is submitted, your subscription will be placed on a temporary pause for up to 21 days. If you do not meet with your Provider during this time, your original subscription will resume.

12.2 Refill and Order Processing:

If you have a refill in progress at the time of your program change, the change will apply to your next order. Please note that Shed is unable to cancel or modify any orders that are already processing or preparing for shipment.

12.3 Cancellation and Pause Restrictions During Change:

Once you submit a program change request, you will not be able to cancel or pause your subscription until the program change process has been completed.

13. Multi-Month Subscriptions

13.1 Minimum Term and Billing

By purchasing a multi-month subscription, you agree to a minimum commitment of two (2) full billing months (the “Minimum Term”). At checkout, you may select one of two payment options for your multi-month subscription: (i) a single payment of the full multi-month program fee at the time of purchase, or (ii) installment billing in which the multi-month program fee is divided into installments charged at the cadence selected at checkout (including, where offered, installments billed every two (2) months over the term of your subscription). Your selected payment option, including the timing and amount of each installment, is presented to you at checkout and reflected in your billing confirmation. After the Minimum Term expires, your subscription will automatically convert to and renew on a monthly or 28-day basis at the then-current standard rate (currently $199 per month for Compounded Semaglutide and $299 per month for Compounded Tirzepatide), unless you cancel in accordance with the cancellation terms below. We will give you at least thirty (30) days’ notice of any change in that rate, and at least seven (7) days’ notice where required by California law.

13.2 Fulfillment

Medication under 6-month and 12-month subscriptions is fulfilled in shipment cycles of either one (1) or two (2) vials, each vial containing four (4) weeks of medication (one injection per week). Your shipment cycle is determined at the time of your order based on your state of residence and applicable regulations.

Members receiving two-vial shipments will receive eight (8) weeks of supply per shipment, dispatched approximately every eight (8) weeks. Members receiving one-vial shipments will receive four (4) weeks of supply per shipment, dispatched approximately every four (4) weeks.

Under a 6-month subscription, you will receive a total of twenty-four (24) weeks of medication, delivered in either three (3) two-vial shipments or six (6) one-vial shipments depending on your fulfillment cycle. Under a 12-month subscription, you will receive a total of forty-eight (48) weeks of medication, delivered in either six (6) two-vial shipments or twelve (12) one-vial shipments.

Partial fulfillment cycles are not available. Once a shipment has been dispatched, that cycle is considered used in full and is non-refundable, regardless of how much of the supply you have consumed. Applicable federal and state pharmacy laws prohibit the restocking of dispensed prescription medication.

13.3 Cancellation

You may cancel your multi-month subscription at any time after completing the Minimum Term in any of the following ways: (i) by clicking the “Cancel Subscription” link in your Member Portal; (ii) by clicking the cancellation link included in any billing confirmation or shipment preview email from Shed; or (iii) by contacting Shed’s Member Success Team at support@tryshed.com. Cancellation requests must be submitted at least 72 hours before your next scheduled shipment date to take effect for that cycle. Requests submitted within 72 hours of a scheduled shipment will apply to the following cycle. Cancellation is confirmed by email within twenty-four (24) hours. Shed will not require you to complete a retention offer, discount offer, or additional customer-service interaction as a condition of cancellation.

Cancellation ends your access to the program but does not automatically entitle you to a refund. A refund is only issued where unfulfilled cycles remain — meaning cycles for which medication has not yet shipped. If all medication under your subscription has been shipped, no refund will be issued.

13.4 Refund Calculation

Refunds may be issued for the unused portion of a subscription under the following circumstances:

• A licensed Provider determines you are not medically eligible for treatment;
• If you are advised to discontinue by a Provider;
• We are unable to fulfill your prescription due to supply or operational issues.

Refunds will not be issued for lack of results, change of mind, or failure to follow the prescribed treatment plan.

Where a refund is due on cancellation, the amount is calculated as follows: the number of months used is repriced at the applicable month-to-month rate, and the difference between that amount and the total paid is refunded. A “used month” is any month for which medication has shipped. Partial months count as a full used month.

Example:

Member purchases a 6-month semaglutide plan at $179/month ($1,074 paid). Cancels after 4 months with medication shipped for all 4.

Used months repriced: 4 × $199 = $796

Refund: $1,074 − $796 = $278 If medication has shipped for all 6 months: no refund is due.

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13.5 Minimum Term — No Refund

No refund will be issued for any cycles within the Minimum Term, except (i) as provided in Section 13.7 (Adverse Reactions), (ii) as provided in Section 13.10 (Shed-Initiated Changes), (iii) as provided in Section 13.12 (Servicemembers), (iv) upon the member’s death or permanent incapacitation, (v) where required by applicable state consumer-protection, cooling-off, or rescission law, or (vi) where an FDA recall, market withdrawal, or other regulatory action prevents fulfillment. You will retain access to the program through the end of your Minimum Term period.

13.6 Program Pause

Members on multi-month subscriptions are eligible for one (1) program pause per subscription term, for a maximum of three (3) weeks. Pause requests must be submitted at least 48 hours before your next scheduled shipment. Pause requests submitted within 48 hours of a scheduled shipment will apply to the following cycle.

A pause suspends your next shipment and extends your subscription term accordingly. It does not reduce, delay, or otherwise affect any payment obligations to a Buy Now, Pay Later provider if you have used such a service to finance your subscription. 13.6.1 Provider-Recommended Pause:

If your licensed Provider recommends a pause in your program for medical reasons, that pause will be approved without restriction and will not count against your standard one-pause allowance.

13.7 Adverse Reactions

If you experience an adverse reaction to your medication and your Provider determines you are unable to continue the program, your subscription will be cancelled immediately. The Minimum Term commitment will not apply. Within five (5) business days of your Provider’s determination, Shed will: (a) refund all amounts you paid for unshipped cycles at the price you paid (not repriced at the month-to-month rate); and (b) as a good-faith measure, refund the greater of fifty percent (50%) of the amount paid for your last shipped cycle or the pro-rata unused portion of that cycle. Applicable federal and state pharmacy laws prohibit the return and restocking of dispensed prescription medication, so shipped medication cannot be returned. Your Provider’s determination of adverse reaction will not be separately contested by Shed for purposes of this Section.

13.8 Medication Changes

A request to change your prescribed medication mid-subscription will be treated as a cancellation of your current plan and enrollment in a new plan. The remaining balance on your current plan will be calculated and applied as a credit toward your new plan.

The following applies to the credit:

• If the credit does not cover the full cost of the new plan, you will be required to pay the difference at the time the new plan is activated.
• If your credit exceeds the cost of the new plan, the surplus will be refunded to your original payment method.
• Credits are non-transferable and have no cash value outside of application toward a Shed program.

If your new medication is not clinically approved by your Provider, your credit will be held for up to eighteen (18) months. Credits not applied within eighteen (18) months will be refunded to your original payment method upon your request.

13.9 Buy Now, Pay Later (BNPL)

If you finance your multi-month subscription using a Buy Now, Pay Later service (such as Affirm, Klarna, or Afterpay), Shed receives the full program amount from the BNPL lender at the time of purchase. Your installment payment obligations are governed by your agreement with the BNPL provider and are not affected by a program pause, cancellation, or dispute with Shed.

Where a refund is due to you from Shed, it will be issued to your BNPL lender, who will apply it to reduce your outstanding balance or return funds to your payment method in accordance with the lender’s policies. Refund processing timelines are subject to the lender’s applicable refund window (Affirm: 120 days; Klarna/Afterpay: 180 days from original transaction). Shed will transmit your refund to your BNPL lender within three (3) business days of confirmed cancellation. Your BNPL lender will then apply the refund to your balance in accordance with its own processing windows, which may take up to the refund windows identified above. Until the refund is posted to your BNPL account, you remain obligated to make installment payments to your BNPL lender under your separate agreement with that lender. If you believe your BNPL lender is delayed beyond its stated window, please contact support@tryshed.com and we will assist in escalating the refund with your BNPL lender.

13.10 Shed-Initiated Changes

If Shed Holdings initiates a commercial or operational change (including formulary changes or supply disruption), or your Provider (acting through the affiliated Provider Group) initiates a change to your program — including due to clinical ineligibility identified after enrollment — you will be made whole on all unfulfilled cycles at the price you paid. The month-to-month repricing formula and Minimum Term restriction do not apply to changes initiated under this Section 13.10 or, for the avoidance of doubt, to refunds due under Section 13.7 (Adverse Reactions).

13.11 Member Agreements

By purchasing a multi-month subscription, you confirm that you have read, understood, and agree to these Multi-Month Subscription Terms in addition to Shed’s general Terms and Conditions. All applicable agreements are presented and must be accepted at the point of enrollment. At the point of enrollment, you will also be asked to separately affirm your consent to (a) the automatic renewal terms and cadence described in Section 1, (b) the recurring charge amount (or the formula used to calculate it), and (c) the cancellation mechanism described in Section 3. Your affirmative consent to these items is recorded and retained by Shed as required by applicable automatic-renewal laws.

13.12 Servicemembers

If you are a member of the U.S. Armed Forces and either enter military service after enrolling in a multi-month subscription, or receive orders for a permanent change of station or deployment outside the continental United States for ninety (90) days or more, you may terminate your subscription without penalty in accordance with the Servicemembers Civil Relief Act (50 U.S.C. § 3955). A full refund of unshipped cycles will be issued at the price you paid. Please provide a copy of your military orders to support@tryshed.com.

13.13 Cancellation for California Residents

In accordance with California’s Automatic Renewal Law (ARL), members who are residents of California may cancel their multi-month subscription at any time after completing the Minimum Term through an easily accessible and immediate online mechanism.

13.13.1 Cancellation Method:

You may cancel your subscription by clicking the “Cancel Subscription” link in your Member Portal or by clicking the cancellation link included in any billing confirmation or shipment preview email from Shed.

13.13.2 No Hindrance:

Shed will not require you to complete a retention offer, discount offer, or additional customer-service interaction as a condition of cancellation.

13.13.3 Timing:

Cancellation requests must be submitted at least 72 hours before your next scheduled shipment date to take effect for that cycle.

14. Care Membership Plans

This Section governs Shed Care Membership Plans, which provide access to Provider visits, unlimited health-coaching and triage messaging, portal content, and member pricing on Shed nutritional supplements (collectively, the “Service”). Care Membership Plans are separate from the Multi-Month Subscriptions described above, which govern compounded medication fulfillment. Members may enroll in Care Membership Plans with or without an accompanying medication subscription.

14.1 Plans

Shed offers the following Care Membership Plan options for Service:

• 6-Month Care Membership: $[X] billed every two (2) months for a six (6) month committed term. Each payment covers the upcoming two-month Service period.
• 12-Month Care Membership: $[X] billed every two (2) months for a twelve (12) month committed term. Each payment covers the upcoming two-month Service period.

14.2 Promotional Rate

The Care Membership rate reflects a promotional discount off Shed’s standard month-to-month rate of $[Y] per month (the “Standard Rate”). The promotional Care Membership rate is available only if you complete your full committed term. If you cancel, terminate, fail to make a scheduled payment, or otherwise stop paying before your committed term ends (an “Early Termination”), the promotional rate is forfeited.

14.3 Not Credit; No Finance Charge

Each Care Membership payment is for the upcoming two-month Service period to which it is allocated. Your Care Membership is not a loan, financing arrangement, extension of credit, or retail installment sale, and is not subject to the federal Truth in Lending Act or comparable state consumer-credit statutes. No interest or finance charge is assessed.

14.4 Payment Authorization

You authorize Shed to charge the payment method you provided at signup for each scheduled Care Membership payment on the dates shown at checkout. You may update the payment method on file at any time before a scheduled payment date through your Patient Portal. If a scheduled charge is declined or fails, Shed will notify you and may retry the charge. A failed payment that remains uncured for ten (10) days is an Early Termination.

14.5 No Automatic Renewal

Your Care Membership ends at the conclusion of your committed term and does not automatically renew. Shed will email you before your committed term ends with options to renew.

14.6 Early Termination; True-Up to Standard Rate

Upon Early Termination:

• The promotional Care Membership rate is forfeited;
• You agree to pay the Standard Rate for each month (or prorated portion of a month) of Service you received, in lieu of the Care

Membership rate for those months;

• Shed will calculate the True-Up Amount equal to (i) the Standard Rate multiplied by the months of Service received, minus (ii) the total Care Membership payments you have already made;
• The True-Up Amount is immediately due and Shed may charge it to the payment method on file;
• Shed may suspend or terminate further Service immediately upon Early Termination; and
• Any amount that remains unpaid more than fifteen (15) days after Early Termination is delinquent. Shed may, after written notice to you, refer the account to a third-party collection agency and report the delinquency to one or more consumer reporting agencies. You have the right to dispute information we report to consumer reporting agencies by contacting support@tryshed.com or the consumer reporting agency directly under the Fair Credit Reporting Act.

14.7 Cancellation

You may cancel your Care Membership at any time through your Patient Portal (navigate to “My Treatments” and select “Manage Subscription”) or by emailing support@tryshed.com. Cancellation during your committed term is an Early Termination and triggers Section 16.6.

14.8 Communications

By starting a Care Membership, you consent to receive transactional communications about your Care Membership (payment reminders, payment confirmations, declined-payment notices, end-of-term notices, and similar) by email and, if you have provided a mobile number, by SMS, subject to the SMS consent terms above.

14.9 Binding Commitment

You acknowledge that each Care Membership is a binding commitment for the full committed term, that the promotional Care Membership rate is offered in exchange for that commitment, and that the True-Up provisions in Section 16.6 are not a penalty but reflect the loss of the promotional discount conditioned on completion of the committed term.

14.10 Cancellation for California Residents

In accordance with California’s Automatic Renewal Law (ARL), members who are residents of California may cancel their Care Membership at any time through an easily accessible and immediate online mechanism in the Patient Portal. Shed will not require you to complete a retention offer, discount offer, or additional customer-service interaction as a condition of cancellation. Cancellation during your committed term remains subject to Section 16.6.

15. Payments

You agree to pay all fees due for services requested and pursuant to all payment terms presented to you when engaging in transactions. Prices are subject to change at any point at our sole discretion. You will see a prompt for your payment details, such as your credit card information and any promotional codes you may have. By entering your payment information and submitting your request, you authorize us, our affiliates, or our third-party payment processors to charge the amount due, including recurring fees associated with Subscription Services (as defined below).

You understand and agree that you are responsible for all fees due to receive health care services and pharmacy services, including any fees charged by the health care organization(s) or Provider(s) that provide services to you in connection with the Services. Your payments to Shed may include fees charged by health care organization(s) or Provider(s) for health care services and/or pharmacy services, which Shed collects on their behalf. In the event that your credit card expires or Shed, our affiliates, or our third-party payment processors are unable to process your payment, you may receive notice for you to provide an alternative payment method. Neither Shed nor its affiliate Providers, pharmacies, or other service Providers have any obligation to provide any health care services or pharmacy services unless and until full payment has been received or otherwise verified. You are responsible for keeping your payment information (such as credit card number and billing address) accurate and up-to-date at all times.

As described above, certain products or services offered on the Services may be offered on a subscription basis (“Subscription Services”). For Subscription Services, your payment method will be automatically charged at regular intervals as described during the checkout process for the applicable Subscription Services. You may cancel a subscription at any time before the cancellation cutoff date as indicated to you at the time you purchase a Subscription Service. You will also be informed about how you can cancel these Subscription Services.

EXCEPT AS OTHERWISE SET FORTH IN ANY RETURN OR REFUND POLICY PROVIDED TO YOU ON THE SERVICES, YOU ACKNOWLEDGE AND AGREE THAT DUE TO THE NATURE OF THE PRODUCTS AND SERVICES PURCHASABLE THROUGH THE SERVICES ANY APPLICABLE FEES AND OTHER CHARGES ARE NOT REFUNDABLE IN WHOLE OR IN PART. YOU ARE FULLY LIABLE FOR ALL CHARGES TO YOUR ACCOUNT, INCLUDING ANY UNAUTHORIZED CHARGES.

We accept the following payment methods on our Site:

15.1 Payment Cards:

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use, including without limitation credit and debit cards, Flex- and Health Savings Account Cards, and other electronic methods of payment as accepted by us from time to time. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

16. The Shed Promise

16. The Shed Promise

Notice. The Shed Promise replaces the prior “Shed Weight-Loss Guarantee” for Members enrolling on or after the Effective Date of these Terms. Members enrolled before the Effective Date remain governed by the prior guarantee through the end of their then-current guarantee window; see Section 16.5 (Transition; Grandfathering).

16.1 The 120-Day Guarantee

16.1.1 The Promise

If you complete all four Member Commitments described in Section 16.1.3 and, within one hundred twenty (120) days of your Program Start Date, do not (a) lose at least five percent (5%) of your baseline body weight or (b) reach the goal weight recorded at enrollment, Shed will refund the total amount you actually paid to Shed in connection with your program during that 120-day period, as further described in Section 16.1.4.

16.1.2 Eligibility

To be eligible for the 120-Day Guarantee:

• You must be approved for treatment and remain medically eligible as determined solely by the independent Provider Group. Medical exclusions, contraindications, and continued clinical suitability are determined by the Provider Group in accordance with applicable clinical guidelines; Shed does not determine clinical eligibility.

• You must be a first-time user of the eligible medication class. Prior use of the eligible medication class (whether compounded or brand-name) disqualifies you from the 120-Day Guarantee.

• Your baseline body weight and goal weight are recorded at enrollment in consultation with your Provider, are locked at the time of enrollment, and cannot be changed after your Program Start Date for guarantee purposes.

• “Program Start Date” means the date of your first medication shipment under the program.

16.1.3 Member Commitments

To qualify for the 120-Day Guarantee, you must complete each of the following four (4) Member Commitments during the 120-day guarantee period:

• (a) Attend all four (4) monthly coaching appointments with your Shed Health Coach.

• (b) Log at least two (2) weight entries per calendar month (eight (8) total over the 120-day period) in the Shed Member Portal or Pivot.

• (c) Complete at least fifty percent (50%) of daily Pivot check-ins (sixty (60) of 120 days), covering the program metrics specified in your member dashboard.

• (d) Submit all Provider follow-up forms by their due date and remain in good standing with your treatment plan, in each case as confirmed by the Provider Group.

Shed will make all four (4) monthly coaching appointments available for booking during your guarantee period. To the extent Shed fails to make a required coaching appointment available, Commitment (a) is deemed satisfied as to that appointment.

16.1.4 What Is Refundable

• If you qualify for a refund under this Section 16.1, Shed will refund the total amount you actually paid to Shed in connection with your program during the 120-day guarantee period. This includes membership and program service fees, the cost of medication, and any pharmacy or clinical fees that Shed collected on behalf of the Provider Group or any pharmacy. Promotional and discounted amounts are refunded at the amount actually paid, not at list price.

• Consistent with applicable federal and state pharmacy laws, medication that has been shipped is non-refundable and cannot be returned or restocked. You are not required to return any shipped medication as a condition of receiving a refund under this Section.

• Taxes and amounts collected by third parties (such as third-party shipping charges and any independent lab fees not collected by Shed) are refunded only to the extent permitted by the applicable third party.

16.1.5 Claim and Verification

• You may submit a guarantee claim within thirty (30) days after the end of your 120-day guarantee period through your Member Portal or by emailing support@tryshed.com.

• Eligibility is verified primarily from objective system records — Member Portal and Pivot logs of weigh-ins, check-ins, and appointment attendance — together with confirmation of good standing from the Provider Group, and not by member self-attestation alone.

• If your claim is denied, you may request reconsideration by replying to the denial notice with any additional supporting information. Shed will respond to a reconsideration request within fifteen (15) business days.

16.1.6 Provider-Directed Changes

If your Provider pauses, reduces, or discontinues your medication for medical reasons (including any adverse reaction addressed in Section 13.7), you will not lose eligibility for the 120-Day Guarantee for following that guidance. The 120-day guarantee window and the Member Commitments in Section 16.1.3 will be adjusted on a day-for-day basis for the duration of any medically-directed pause. Provider-directed dose reductions that do not pause the program do not adjust the window or the Member Commitments.

16.1.7 Interaction With Multi-Month Subscriptions and BNPL

Where the 120-day guarantee period sits within a Multi-Month Subscription described in Section 11:

• (a) A guarantee refund under this Section 16.1 covers the total amount you actually paid to Shed for the portion of your Multi-Month Subscription attributable to the 120-day guarantee period, calculated in accordance with Section 16.1.4. Shipped medication remains non-refundable as a physical product consistent with Section 13.2, but the amount you paid for that medication is included in the refund.

• (b) The guarantee refund reduces, but does not by itself cancel, your Multi-Month Subscription. After a guarantee refund is issued, the remainder of your Multi-Month Subscription continues unless you separately cancel under Section 13.3, in which case any further refund is calculated under Section 13.4 net of the guarantee refund already paid.

• (c) Where the Multi-Month Subscription was financed through a Buy Now, Pay Later service, the guarantee refund is transmitted to the BNPL lender and applied to your balance in accordance with Section 13.9.

16.2 General

• Shed does not guarantee any specific clinical result. All clinical decisions — including the appropriateness of any medication, dose, titration, continuation, or discontinuation of therapy — rest solely with the Provider Group.

• The Shed Promise is Shed’s administrative commitment with respect to Shed Program Fees only. It is not a promise on behalf of the Provider Group, any pharmacy, or any other independent third party, consistent with Shed’s administrative-services and corporate-practice-of-medicine structure described in Section 40.

• Shed may modify or discontinue the Shed Promise prospectively on notice as required by applicable law, including the California Automatic Renewal Law where applicable. Changes apply only to enrollments and re-enrollments effective on or after the notice date.

16.3 Transition; Grandfathering

• Members enrolling on or after the Effective Date of these Terms are governed by the Shed Promise set forth in this Section 16.

• Members whose programs began before the Effective Date and who were still within their nine (9) month guarantee window under the prior Shed Weight-Loss Guarantee remain governed by that prior guarantee through the end of that window. Shed will make available the option to migrate to the Shed Promise; any such migration requires the Member’s affirmative consent through the Member Portal and is effective prospectively only.

• Members who completed or claimed under the prior guarantee before the Effective Date are not affected by this Section 16.

• Members on Multi-Month Subscriptions that began before the Effective Date remain governed by the guarantee in effect at the time of their initial purchase through the end of their committed term. The Shed Promise applies to any renewal effective on or after the Effective Date.

• In the event of any conflict between this Section 16 and the prior guarantee for a grandfathered Member, the prior guarantee controls until the end of that Member’s grandfathered window.

17. Referral Program

Referral Program. Shed offers a referral program ("Referral Program") through which eligible Members ("Referrers") may earn account credits for referring new patients ("Referred Persons") to Shed's membership and technology services. Participation is subject to these Terms and to any additional program rules Shed makes available. Shed reserves the right to confirm eligibility before issuing any benefit, and to modify, suspend, disable any referral code or link, or discontinue the Referral Program in whole or in part at any time, with or without notice.

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How it works. Each eligible Member is assigned a unique referral link and code, accessible from the "Refer a friend" section of the Shed portal and shareable by copying the link, copying the code, or sending a text message directly from that page. When a Referred Person signs up using a valid referral link or code and completes a qualifying first order, the Referred Person receives 40% off that first order, and the Referrer earns a $100 account credit. A "qualifying first order" is a Referred Person's first paid order for a single-month plan. Referral credits are issued after a confirmation period and are generally expected to be issued within approximately fourteen (14) business days after the Referred Person's order is confirmed.

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Use of referral link or code at checkout. To qualify for any referral benefit, the Referred Person must apply a valid referral link or code at sign-up, before completing the qualifying first order. Referral discounts and credits cannot be applied retroactively. If a Referred Person completes an order without applying a valid referral link or code, no 40% discount will be given to the Referred Person and no $100 credit will be issued to the Referrer in connection with that order, and Shed has no obligation to apply, honor, or reissue a code or credit after the order has been completed.

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How credits are applied. There is no limit on the number of referral credits a Referrer may earn. Each $100 referral credit is applied to the Referrer's account once it is earned and the applicable confirmation period has passed. Referral credits have no cash value, are not redeemable for cash, and are not transferable or refundable.

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Cancellation and forfeiture of unapplied credits. Referral credits have value only as a reduction applied to a Referrer's future paid invoice. If a Referrer cancels, or otherwise no longer maintains an active, paid membership, any referral credit that has not yet been applied to an invoice is forfeited, and Shed has no obligation to issue, pay, or otherwise honor it.

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Eligibility and limits. The Referral Program is open to new patients only. A Referred Person must be a new Shed patient who has not previously held an account with Shed; existing and former Members and patients are not eligible to be referred, and no discount or credit will be issued in connection with such a person. The 40% first-order discount and the $100 referral credit apply only when the Referred Person's qualifying first order is for a single-month plan. If the Referred Person's first order is for a multi-month plan, that order is not a qualifying order: the Referred Person will not receive the 40% discount, and the Referrer will not earn the $100 credit. Only one reward will be issued per Referred Person, and the reward is issued on the Referred Person's first paid order. To protect against fraud and abuse, Shed prohibits self-referral and reserves the right to investigate suspected abuse and to withhold, reverse, or void any discount or credit, and to suspend or terminate participation, where eligibility requirements are not met or where Shed reasonably suspects fraud, manipulation, or violation of these Terms.

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Healthcare program compliance. Referral credits and other benefits under the Referral Program are administrative incentives relating solely to Shed's non-clinical membership and technology services. They are not offered in exchange for, and are not intended to induce, the ordering, purchasing, or prescribing of any medication or clinical service, and the existence of a referral does not influence any clinical decision. No referral credit, discount, or other benefit will be provided, paid, or applied with respect to a Referrer or Referred Person whose care or items are paid for, in whole or in part, by Medicare, Medicaid, TRICARE, or any other federal or state healthcare program.

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Taxes. Referral credits and benefits may constitute taxable income to you. You are solely responsible for any tax consequences associated with referral benefits, and Shed may issue an IRS Form 1099 where required by law.

18. Loyalty Rewards Program

18.1 Eligibility

• You may submit a guarantee claim within thirty (30) days after the end of your 120-day guarantee period through your Member Portal or by emailing support@tryshed.com.
• Eligibility is verified primarily from objective system records — Member Portal and Pivot logs of weigh-ins, check-ins, and appointment attendance — together with confirmation of good standing from the Provider Group, and not by member self-attestation alone.
• If your claim is denied, you may request reconsideration by replying to the denial notice with any additional supporting information. Shed will respond to a reconsideration request within fifteen (15) business days.

The Shed Loyalty Rewards Program (the "Program") is available exclusively to Members enrolled in (1) a compounded GLP-1 program and (2) a month-to-month subscription plan. Members must maintain an active, paid subscription in good standing to remain eligible for and to redeem rewards under the Program. Members enrolled in a 3-month, 6-month, or 12-month Multi-Month Subscription described in Section 13 are not eligible to participate in the Program during their Minimum Term or any subsequent multi-month commitment period. Likewise, Members on a compounded GLP-1 microdosing program are not eligible to participate in the Program.

18.2 Milestone Rewards

• If your Provider pauses, reduces, or discontinues your medication for medical reasons (including any adverse reaction addressed in Section 13.7), you will not lose eligibility for the 120-Day Guarantee for following that guidance. The 120-day guarantee window and the Member Commitments in Section 16.1.3 will be adjusted on a day-for-day basis for the duration of any medically-directed pause. Provider-directed dose reductions that do not pause the program do not adjust the window or the Member Commitments.

Eligible Members may unlock the following rewards upon completing a qualifying check-in following each milestone transaction:

• Transaction 4: a $100 credit applied to that month’s charge.
• Transaction 8: a $150 credit applied to that month’s charge.
• Transaction 12 and beyond: a $50 monthly credit applied to each subsequent month’s charge, provided a qualifying check-in is completed each month.

• Where the 120-day guarantee period sits within a Multi-Month Subscription described in Section 11:
• (a) A guarantee refund under this Section 16.1 covers the total amount you actually paid to Shed for the portion of your Multi-Month Subscription attributable to the 120-day guarantee period, calculated in accordance with Section 16.1.4. Shipped medication remains non-refundable as a physical product consistent with Section 13.2, but the amount you paid for that medication is included in the refund.
• (b) The guarantee refund reduces, but does not by itself cancel, your Multi-Month Subscription. After a guarantee refund is issued, the remainder of your Multi-Month Subscription continues unless you separately cancel under Section 13.3, in which case any further refund is calculated under Section 13.4 net of the guarantee refund already paid.
• (c) Where the Multi-Month Subscription was financed through a Buy Now, Pay Later service, the guarantee refund is transmitted to the BNPL lender and applied to your balance in accordance with Section 13.9.

18.3 Check-In Requirement

Rewards are not applied automatically. To redeem a milestone reward, the Member must complete the Shed asynchronous check-in form following the qualifying transaction. Credits are applied manually by the Shed team within forty-eight (48) hours of team review. Failure to complete the required check-in results in forfeiture of that milestone’s reward. Forfeiture of one milestone does not affect eligibility for future milestones.

18.4 Non-Transferable and Non-Stackable

Program rewards are non-transferable, have no cash value, and may not be combined with any other Shed discount, promotion, or pricing program, including Multi-Month Subscription pricing and any graduate or returning-Member pricing program offered by Shed from time to time.

18.5 Modification and Termination

Shed reserves the right to modify or discontinue the Program at any time upon thirty (30) days’ written notice to active participants. Rewards already earned and applied prior to the effective date of any discontinuation will be honored. This Section is also subject to the broader change-of-terms provisions in Section 28 (Modification of Terms).

• Members enrolling on or after the Effective Date of these Terms are governed by the Shed Promise set forth in this Section 16.
• Members whose programs began before the Effective Date and who were still within their nine (9) month guarantee window under the prior Shed Weight-Loss Guarantee remain governed by that prior guarantee through the end of that window. Shed will make available the option to migrate to the Shed Promise; any such migration requires the Member’s affirmative consent through the Member Portal and is effective prospectively only.
• Members who completed or claimed under the prior guarantee before the Effective Date are not affected by this Section 16.
• Members on Multi-Month Subscriptions that began before the Effective Date remain governed by the guarantee in effect at the time of their initial purchase through the end of their committed term. The Shed Promise applies to any renewal effective on or after the Effective Date.
• In the event of any conflict between this Section 16 and the prior guarantee for a grandfathered Member, the prior guarantee controls until the end of that Member’s grandfathered window.

19. Privacy Policy and HIPAA Notice

Shed’s Privacy Policy (available at https://www.tryshed.com/resources/legal/privacy-policy) and the Notice of Privacy Practices governing the use and disclosure of protected health information by the Provider Group (available at https://www.tryshed.com/resources/legal/hipaa-notice) describe how personal information and protected health information are collected, used, disclosed, and protected.

20. Consumer Privacy Rights

Depending on your state of residence, you may have rights under state consumer-privacy laws, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA); the Virginia Consumer Data Protection Act (VCDPA); the Colorado Privacy Act (CPA); the Connecticut Data Privacy Act (CTDPA); the Utah Consumer Privacy Act (UCPA); and the Washington My Health My Data Act, among others. These rights may include the right to access, correct, or delete certain personal information Shed holds about you; the right to opt out of the “sale” or “sharing” of personal information and of certain profiling; the right to limit the use of sensitive personal information; and the right not to be discriminated against for exercising these rights.

The mechanics for exercising these rights, including verification procedures and response timelines, are described in the Privacy Policy. Rights with respect to protected health information held by the Provider Group are governed by the Notice of Privacy Practices and HIPAA, not by these state laws.

21. Consumer Protection Law:

Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

22. Testimonials and Results

Any testimonials, before-and-after images, success stories, weight, or other outcome statements displayed on the Site, in Shed marketing materials, or by Members on Shed-affiliated forums reflect the individual experience of the person depicted and are not a representation, warranty, or guarantee that you or any other person will experience a similar result. Results from any medication, program, or service vary by individual based on medical, behavioral, and other factors, including adherence to Provider recommendations and program requirements. Where any person providing a testimonial is compensated by Shed, has a material connection to Shed, or received free or discounted products or services in connection with the testimonial, that connection is disclosed in accordance with the U.S. Federal Trade Commission’s Endorsement Guides.

23. Disclaimers of Warranties

THE SITE AND ALL CONTENT, GOODS, AND SERVICES MADE AVAILABLE THROUGH THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SHED PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, SHED MAKES NO WARRANTY THAT (A) THE SITE OR THE SERVICE WILL MEET YOUR REQUIREMENTS OR BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE OR ANY MEDICATION OR SERVICE WILL BE ACCURATE OR RELIABLE; OR (C) ANY MEDICATION, TREATMENT, OR PROGRAM WILL PRODUCE ANY SPECIFIC CLINICAL OR COSMETIC RESULT, INCLUDING ANY PARTICULAR WEIGHT LOSS, HAIR-GROWTH, OR LONGEVITY OUTCOME.

All medical, clinical, and pharmacy services are provided by the Provider Group and independent pharmacies. Shed does not practice medicine, dispense medication, or provide clinical advice, and disclaims any responsibility for the professional services of the Provider Group or any pharmacy. No advice or information, whether oral or written, obtained from Shed or through the Site creates any warranty not expressly stated in these Terms. Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the foregoing exclusions apply only to the maximum extent permitted by law.

24. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL SHED OR ITS PARENTS, SUBSIDIARIES, AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS (COLLECTIVELY, THE “SHED PARTIES”) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY GOODS OR SERVICES MADE AVAILABLE THROUGH THE SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE SHED PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF THE SHED PARTIES ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY GOODS OR SERVICES MADE AVAILABLE THROUGH THE SITE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU ACTUALLY PAID TO SHED FOR THE GOODS OR SERVICES GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, AND (B) ONE HUNDRED U.S. DOLLARS ($100).

The limitations and exclusions in this Section apply notwithstanding the failure of any limited or exclusive remedy of its essential purpose. You acknowledge that the pricing and other terms reflect this allocation of risk and that these limitations and exclusions form an essential basis of the bargain between you and Shed.

Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded under applicable law, including liability for gross negligence, willful misconduct, fraud, or any obligations under Section 25 (Indemnification). Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, the foregoing limitations apply only to the maximum extent permitted by law.

25. Indemnification

You agree to defend, indemnify, and hold harmless the Shed Parties from and against any and all actions, claims, demands, proceedings, losses, damages, liabilities, judgments, awards, fines, penalties, costs, and expenses (including reasonable attorneys’ fees and litigation costs) arising out of or relating to:

• (a) your access to or use of the Site or any Service;
• (b) your breach or alleged breach of these Terms or any policy or guideline incorporated into these Terms;
• (c) any information you submit to Shed, the Provider Group, or any pharmacy partner, including any information that is false, misleading, incomplete, or that omits a material fact;
• (d) your use, misuse, or sharing of any medication, device, supplement, or other product obtained through the Site, including any use that is inconsistent with the directions of your Provider;
• (e) your violation of any applicable law, rule, or regulation, or your violation of any right of any other person or entity;
• (f) any content, communications, or material you post, transmit, or otherwise make available through the Site; and
• (g) your negligence, willful misconduct, or fraud.

Shed reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify Shed. You will cooperate with Shed in the defense of any claim subject to this Section. You will not settle any matter without Shed’s prior written consent. This Section does not require you to indemnify any Shed Party for that Shed Party’s own gross negligence, willful misconduct, or fraud, or for any liability that cannot lawfully be allocated to you under applicable law.

26. Force Majeure

Neither Shed nor you will be liable for any failure or delay in performing any obligation under these Terms (other than an obligation to make a payment of money) to the extent that the failure or delay is caused by an event beyond that party’s reasonable control, including acts of God; natural disasters; fire; flood; earthquake; epidemic, pandemic, or other public-health emergency; war, terrorism, civil unrest, or military action; labor disputes; failures or disruptions of telecommunications, internet, payment-processing, or cloud-computing services; supply-chain disruptions affecting compounded or brand-name medications, active pharmaceutical ingredients, raw materials, or shipping; pharmacy or laboratory outages; recalls, market withdrawals, or other regulatory actions affecting any medication; orders, restrictions, or other actions of any governmental, regulatory, or judicial authority; or any other cause that could not reasonably have been anticipated or avoided (each, a “Force Majeure Event”).

If a Force Majeure Event delays or prevents Shed’s performance, Shed will use commercially reasonable efforts to mitigate the effect on your access to the Service and to resume performance as promptly as reasonably practicable. If a Force Majeure Event continues for more than sixty (60) consecutive days, either party may terminate the affected program or subscription without further liability except as to fees already accrued and Shed-initiated refunds to which you are otherwise entitled.

27. Governing Law; Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND SHED TO RESOLVE DISPUTES ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION, WAIVES YOUR RIGHT TO A TRIAL BY JURY, AND WAIVES YOUR RIGHT TO PARTICIPATE IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. SECTION 26.7 BELOW EXPLAINS HOW YOU MAY OPT OUT OF ARBITRATION WITHIN THIRTY (30) DAYS OF FIRST ACCEPTING THESE TERMS.

27.1 Governing Law

These Terms, and any dispute arising out of or relating to these Terms, the Site, or any goods or services made available through the Site, are governed by the laws of the State of Utah, without regard to its conflict-of-laws principles. Federal law, including the Federal Arbitration Act (9 U.S.C. § 1 et seq.) (the “FAA”), governs the interpretation and enforcement of the arbitration provisions in this Section.

27.2 Informal Resolution

Before initiating any arbitration or court proceeding, you and Shed agree to attempt in good faith to resolve any dispute informally. You must first send a written notice of dispute to Shed at support@tryshed.com and to the address in Section 42 (Contact Details), describing the nature and basis of the claim and the specific relief sought. Shed will send any notice of dispute to the email address then on file for your account. The parties will negotiate in good faith for at least thirty (30) days following receipt of the notice. If the dispute is not resolved within sixty (60) days following receipt of the notice, either party may commence arbitration in accordance with this Section. The statute of limitations applicable to a claim is tolled during this informal-resolution period.

27.3 Binding Arbitration

Except as expressly provided in Sections 27.7, 27.8, and 27.9, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any goods or services made available through the Site, including the formation, interpretation, breach, termination, validity, or enforceability of these Terms or this arbitration agreement (a “Dispute”), will be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect (the “AAA Rules”), as modified by this Section. The AAA Rules are available at www.adr.org. The arbitrator, not any federal, state, or local court or agency, has exclusive authority to resolve any Dispute, including any claim that all or any part of these Terms is void or voidable.

27.4 Arbitration Procedure

• Location: The arbitration will be conducted by telephone or videoconference unless the arbitrator orders otherwise. Any in-person hearing will be held in Salt Lake County, Utah, or in the U.S. county of your residence, at your election.
• Arbitrator: A single arbitrator will be selected in accordance with the AAA Rules. The arbitrator must be a retired judge or attorney experienced in consumer-protection and healthcare-services law.
• Fees: The allocation of arbitration fees is governed by the AAA Rules, except that Shed will pay all AAA filing, administration, and arbitrator fees that exceed the amount you would have paid to file the same claim in a court of competent jurisdiction, unless the arbitrator finds the claim frivolous or brought for an improper purpose.
• Discovery: Discovery will be limited as set forth in the AAA Rules and as the arbitrator deems necessary to a fair resolution.
• Authority and Award: The arbitrator may award any individual relief that a court of competent jurisdiction could award under applicable law, but only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. The arbitrator’s award is final and binding on the parties and may be entered as a judgment in any court of competent jurisdiction.
• Confidentiality: The existence and content of the arbitration proceeding will be kept confidential by the parties and the arbitrator, except to the extent necessary to enforce or challenge the award, to comply with applicable law, or to pursue legal rights.

27.5 Class Action and Jury Trial Waiver

YOU AND SHED EACH AGREE THAT ANY DISPUTE WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, MASS, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN THE CLAIMS OF ANY OTHER PERSON, MAY NOT PRESIDE OVER ANY CLASS OR REPRESENTATIVE PROCEEDING, AND MAY AWARD RELIEF ONLY ON AN INDIVIDUAL BASIS. YOU AND SHED EACH WAIVE ANY RIGHT TO A TRIAL BY JURY.

If any portion of this class-action and jury-trial waiver is found to be unenforceable as to a particular claim or particular request for relief, that claim or request will be severed from arbitration and brought in a court of competent jurisdiction in Salt Lake County, Utah, but all other claims will remain in arbitration.

27.6 Mass Arbitration Protocol

If twenty-five (25) or more individuals submit, or threaten to submit, demands for arbitration raising substantially similar claims against Shed within a sixty (60) day period (collectively, a “Mass Filing”), the following procedures will apply in addition to the AAA Rules:

• (a) Each claimant’s counsel must certify in writing that counsel (i) has conducted a reasonable pre-filing inquiry into the facts underlying each individual claim, (ii) is authorized to represent and has met or conferred with each individual claimant, and (iii) has confirmed that each claimant intends to pursue the claim on an individual basis. Demands that do not include this certification will not be deemed validly filed.
• (b) The parties will select a bellwether process: the parties will each select up to ten (10) demands to proceed as bellwether arbitrations (twenty (20) total), with the remaining demands stayed pending the bellwether outcomes. AAA filing and administration fees are due only for the bellwether demands during this stay.
• (c) After the bellwether arbitrations conclude, the parties will participate in a global mediation administered by a mutually agreed mediator. If the dispute is not resolved at mediation, the remaining demands will proceed under the AAA Rules in batches of up to fifty (50) at a time.
• (d) The statute of limitations is tolled for all claimants subject to a Mass Filing during the bellwether and mediation phases.

The arbitrator selected in any bellwether proceeding has authority to decide any dispute concerning the application or interpretation of this Mass Arbitration Protocol.

27.7 Right to Opt Out

You may opt out of this arbitration agreement, the class-action waiver, and the jury-trial waiver by sending written notice of your decision to opt out to Shed at support@tryshed.com within thirty (30) days after the date you first accept these Terms or this amended Section, whichever is later. Your notice must include your full name, the email address associated with your account, your postal mailing address, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other portion of these Terms. If you opt out, both you and Shed will be deemed to have agreed that any Dispute will be resolved in the state or federal courts located in Salt Lake County, Utah, under Section 27.1, and that the jury-trial waiver and class-action waiver do not apply.

27.8 Small-Claims Court Carve-Out

Either party may bring an individual action in a small-claims court of competent jurisdiction, in lieu of arbitration, for any Dispute that qualifies for relief in that court.

27.9 Intellectual Property and Injunctive Relief Carve-Out

Either party may bring an action in a court of competent jurisdiction in Salt Lake County, Utah seeking injunctive or other equitable relief to prevent the actual or threatened infringement, misappropriation, or violation of that party’s intellectual-property rights, confidential information, or trade secrets, or to enforce the class-action or jury-trial waiver.

27.10 Severability of Arbitration Provisions

If any provision of this arbitration agreement is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect, except that if the class-action waiver is held unenforceable with respect to any claim seeking public injunctive relief, that claim (and only that claim) will be severed and brought in a court of competent jurisdiction in Salt Lake County, Utah.

27.11 Survival

This Section survives any termination of these Terms or your account.

28. Modification of Terms

Shed may amend these Terms from time to time to reflect changes in law, in the Service, or in Shed’s business practices. Shed will provide notice of any amendment by posting the amended Terms on the Site with a revised “Effective Date” and, for material amendments, by additional notice to the email address then on file for your account.

Non-material amendments are effective upon posting; your continued use of the Site or the Service after posting constitutes acceptance of the amended Terms. Material amendments are effective no earlier than thirty (30) days after notice; before a material amendment takes effect, you have the right to terminate your account or subscription without further obligation other than payment for Service already received. Where required by applicable law (including California’s Automatic Renewal Law), Shed will provide additional or longer notice and will obtain affirmative consent to any material change to recurring-charge or auto-renewal terms.

Amendments do not apply retroactively to any Dispute (as defined in the Governing Law; Arbitration; Class Action Waiver section) of which Shed has actual notice before the effective date of the amendment.

29. Assignment

You may not assign, transfer, sublicense, or delegate these Terms or any of your rights or obligations under these Terms, by operation of law or otherwise, without Shed’s prior written consent. Any attempted assignment, transfer, sublicense, or delegation without such consent is null and void. Shed may freely assign, transfer, or delegate these Terms and any of its rights and obligations, in whole or in part, without your consent or notice, including in connection with a merger, acquisition, corporate reorganization, financing, or sale of all or substantially all of its assets. Subject to the foregoing, these Terms bind and inure to the benefit of the parties and their respective permitted successors and assigns.

30. Notice

Any notice you give to Shed under these Terms must be in writing and sent to support@tryshed.com (with a copy, for legal notices, to Shed Holdings, LLC, 10813 S River Front Pkwy, Ste 550, South Jordan, UT 84095, Attn: Legal). Any notice Shed gives to you under these Terms may be sent by email to the address then on file for your account, by message in the Patient Portal, or by posting notice on the Site, and will be deemed effective upon transmission or posting. You are responsible for keeping the email address and contact information on file for your account current.

31. Entire Agreement

These Terms, together with the Privacy Policy, the Notice of Privacy Practices, any supplemental program terms incorporated by reference, and any order confirmation issued at the time of purchase, constitute the entire agreement between you and Shed with respect to the Site, the Service, and the goods made available through the Site, and supersede all prior or contemporaneous understandings, communications, and agreements (whether oral or written) between you and Shed on those subjects. You acknowledge that you have not relied on any statement, representation, assurance, or warranty made or given by any person, whether or not employed by Shed, that is not set forth in these Terms or the documents incorporated by reference.

32. Survival

The provisions of these Terms that by their nature should survive termination of your account, cancellation of any subscription, or expiration of these Terms will survive, including the provisions addressing intellectual property; accrued payment obligations and true-up amounts; disclaimers of warranties; limitation of liability; indemnification; recording of communications; governing law; arbitration and class action waiver; entire agreement; severability; the Privacy Policy and HIPAA Notice; and any other provision that expressly or by its nature is intended to survive.

33. Government Access and Legal Process

Shed may access, preserve, and disclose your account information and any other information about you, including content of communications, if Shed determines in good faith that such access, preservation, or disclosure is reasonably necessary to: (a) comply with applicable law, regulation, legal process (including subpoenas, court orders, search warrants, and other lawful requests), or governmental investigation; (b) enforce these Terms, including investigation of potential violations; (c) detect, prevent, or otherwise address fraud, security, or technical issues; or (d) protect the rights, property, or safety of Shed, the Provider Group, any pharmacy partner, you, or any other person. Where permitted by law, Shed will use reasonable efforts to notify you of compulsory legal process directed to your account information before disclosure.

34. Export Controls and Sanctions

You represent and warrant that you (a) are not located in, under the control of, or a national or resident of any country or region that is subject to comprehensive U.S. trade sanctions or other U.S. embargoes; (b) are not identified on any U.S. government restricted-party list, including the U.S. Department of Treasury’s Office of Foreign Assets Control (OFAC) Specially Designated Nationals and Blocked Persons List; and (c) will not use the Site or the Service in violation of any applicable U.S. or non-U.S. export control, sanctions, or anti-corruption laws.

35. Additional Program Terms

Specific programs, promotions, beta or pilot features, and third-party-funded benefits may be governed by supplemental terms presented to you at the time of enrollment or use (“Supplemental Terms”). Supplemental Terms are incorporated into these Terms by this reference. In the event of any conflict between these Terms and any Supplemental Terms with respect to a specific program, the Supplemental Terms control with respect to that program only.

36. Digital Millennium Copyright Act

Shed respects the intellectual-property rights of others and expects users of the Site to do the same. If you believe in good faith that material accessible on the Site infringes a copyright you own or control, you may submit a written notice of claimed infringement to Shed’s designated copyright agent containing the elements required by 17 U.S.C. § 512(c)(3), including: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material that is claimed to be infringing and where it is located on the Site; (d) your contact information; (e) a statement that you have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner.

Notices may be sent to Shed’s designated copyright agent at support@tryshed.com (subject line: “DMCA Notice”) or by postal mail to Shed Holdings, LLC, Attn: DMCA Agent, 10813 S River Front Pkwy, Ste 550, South Jordan, UT 84095. Counter-notices may be submitted under 17 U.S.C. § 512(g)(3) to the same address. Shed may terminate the accounts of users who are determined to be repeat infringers.

37. Prescription Filling, Availability, and Professional Services:

PLEASE BE ADVISED.

All prescriptions are issued solely at the discretion of independent, licensed healthcare Providers after appropriate clinical evaluation. Shed does not prescribe, dispense, or sell medications.

Medications, including brand-name drugs such as Wegovy® and Zepbound®, may be purchased directly by Members through third-party pharmacies, including LillyDirect or NovoCare, after Provider approval.

Shed’s role is limited to facilitating access to Providers and coordinating communication between Members, Providers, and pharmacies. Shed does not receive compensation from pharmacies based on prescription volume or medication sales.

Due to availability or supply chain-related conditions which may not be foreseeable or predictable, Shed’s network of pharmacy partners may not be able to procure and provide to you brand-name medications. In that event, Shed will work with you to explore other fulfillment options, if available.

You agree and understand that your prescription(s) may be filled by and transferred between any of Shed’s pharmacy partners and you agree that your Provider and/or Shed may take these actions on your behalf. Shed does not control or interfere with any professional service provided by its pharmacy partners, and each is solely responsible for their provision of professional services rendered to you.

Likewise, Shed makes no representations or guarantees regarding any medication or other product’s place of origin. Medications and other products may be shipped to you directly from sources other than within the United States, including without limitation the United Kingdom, Canada, and other locations.

Medication availability is subject to clinical approval, pharmacy inventory, supply chain constraints, and regulatory requirements. Shed does not guarantee that any medication—including GLP-1 medications—will be available, and Shed does not influence the Provider Group’s decision to initiate, continue, or discontinue any medication.

By accepting this Agreement, you acknowledge and agree that any services you receive from Shed’s pharmacy partners and your healthcare Providers through the Site or otherwise are also subject to this Agreement, and that Shed’s affiliates in providing Services to you–including without limitation its affiliated pharmacies, healthcare providers, labs, shipping companies, and others–are third-party beneficiaries of this Agreement.

38. Pharmacy Partners

Strive Compounding Pharmacy:
1275 E Baseline Rd #104
Gilbert, AZ 85233

Promise Pharmacy:
31818 US 19 S
Palm Harbor, FL 34684

DCA Pharmacy
233 Bedford Way
Franklin, TN 37064

39. Severability:

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under any applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal, and the rest of these Terms and Conditions will still be considered valid.

40. Corporate Practice of Medicine Compliance (California and Other States)

Shed provides administrative, technology, and membership services only and does not provide medical care, diagnosis, or treatment. All professional medical services are provided by independent, physician-owned or licensed entities with whom Shed contracts to provide administrative support.

Shed does not control or interfere with any Provider’s medical judgment, and no portion of the membership fee paid to Shed constitutes payment for medical services.

41. California Residents

If you are a California resident, the following supplemental provisions apply in addition to the other provisions of these Terms.

41.1 Confidentiality of Medical Information Act

California’s Confidentiality of Medical Information Act (Civil Code § 56 et seq.) (the “CMIA”) requires a Provider to obtain a patient’s explicit authorization before electronically disclosing medical information. By accepting these Terms and authorizing electronic communications (including SMS communications under Section 6 (Communication via SMS or Similar Messaging Technologies)), you provide that authorization for the purposes of the CMIA, subject to your right to withdraw that authorization at any time prospectively.

41.2 California Consumer Privacy Act

Your rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (the “CCPA”), and the mechanics for exercising those rights, are described in the Privacy Policy. Personal information collected by the Provider Group in connection with the provision of healthcare services is not subject to the CCPA, but is protected under HIPAA and the CMIA.

41.3 Automatic Renewal Law

Shed’s subscription and renewal terms are designed to comply with California’s Automatic Renewal Law (Business and Professions Code § 17600 et seq.) (the “ARL”), including the cancellation, notification, and consent requirements specifically referenced in the Multi-Month Subscriptions and Care Membership Plans sections of these Terms.

41.4 Shine the Light

California Civil Code § 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for direct-marketing purposes. To make such a request, please contact us at support@tryshed.com.

41.5 Complaint Resolution

California Civil Code § 1789.3 requires us to provide the following notice: the provider of this Service is Shed Holdings, LLC, 10813 S River Front Pkwy, Ste 550, South Jordan, UT 84095. You may file a complaint regarding the Service or seek information about the cost of the Service by contacting us in writing at the address above or by email at support@tryshed.com. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Boulevard, Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

42. Contact Details:

Please contact us if you have any questions or concerns. Our contact details are as follows:

Email:
support@tryshed.com

Address:
10813 S River Front Pkwy, Ste 550
South Jordan, UT 84095

Effective Date: June 10, 2026

These terms and conditions (the “Terms and Conditions”) govern the use of  (the “Site”) as well as all goods and services sold or otherwise facilitated via the Site. This Site is owned and operated by Shed Holdings, LLC (“Shed”). This Site is a telehealth and communications website. Shed is not a medical group, does not practice medicine, and does not provide medical advice, diagnosis, or treatment.

All telehealth, clinical evaluations, prescriptions, treatment plans, follow-up schedules, and all other medical services available through the Site are provided exclusively by independent, physician-owned or licensed professional entities (“Provider Group”) and their affiliated licensed healthcare providers (“Providers”).

Decisions regarding medical appropriateness, prescribing, modality of care (synchronous or asynchronous), eligibility for treatment, and follow-up cadence rest solely with the Provider Group and its Providers, not Shed.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

1. State-Specific Telehealth and Asynchronous Care Compliance

Availability of asynchronous (non-video) medical evaluation varies by state law. Determinations regarding whether asynchronous care is legally permitted or clinically appropriate are made solely by the Provider Group. Shed does not determine clinical modality, and may disable asynchronous functionality at the direction of the Provider Group.

2. Telehealth Informed Consent

2.1 Nature of Telehealth Services

By using the Site to seek or receive medical evaluation, prescriptions, or follow-up care, you acknowledge and agree that you are receiving those services via telehealth. Telehealth involves the use of electronic communications (including secure messaging, audio, video, and asynchronous data exchange) to enable a Provider to evaluate, diagnose, and treat you remotely. Because no in-person physical examination is performed through the Site, certain conditions may not be diagnosable through telehealth, and your Provider may determine that in-person care is medically necessary.

2.2 No Emergency Services

THE SITE AND THE SERVICE ARE NOT INTENDED FOR EMERGENCIES. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, A LIFE-THREATENING CONDITION, OR A MENTAL-HEALTH CRISIS, CALL 911 IMMEDIATELY OR PROCEED TO THE NEAREST EMERGENCY ROOM. IF YOU OR SOMEONE YOU KNOW IS IN CRISIS, CALL OR TEXT 988 (THE SUICIDE AND CRISIS LIFELINE). NEITHER SHED NOR THE PROVIDER GROUP PROVIDES EMERGENCY MEDICAL SERVICES OR REAL-TIME CRISIS RESPONSE THROUGH THE SITE.

2.3 Provider Licensure

Providers furnish telehealth services only in states in which they hold an active, unrestricted license to practice. The availability of any particular Provider, medication, modality (synchronous or asynchronous), or service depends on the state in which you are physically located at the time of the visit and on applicable state and federal law, including state pharmacy and controlled-substance laws. You agree to inform Shed and the Provider Group promptly if you relocate or are physically located in a different state at the time of any visit.

2.4 Benefits, Limitations, and Risks of Telehealth

Telehealth offers convenient access to licensed Providers and may reduce the time and travel associated with in-person care. Telehealth also carries limitations and risks, including: (a) the Provider may not have all of the information that would be available from an in-person examination; (b) audio, video, or data transmission could be interrupted or distorted by technological failures; (c) electronic communications could, despite reasonable safeguards, be intercepted, breached, or accessed by unauthorized persons; and (d) follow-up or in-person care may still be required. You acknowledge and accept these limitations and risks.

2.5 Documentation and Records

Telehealth encounters are documented in the Provider Group’s medical records system. You may request a copy of, or seek to amend, your medical records in accordance with the Notice of Privacy Practices and applicable law.

2.6 Right to Withhold or Withdraw Consent

Your participation in telehealth is voluntary. You may withhold or withdraw your consent to telehealth at any time without affecting your right to seek care from a different Provider in person, except that withdrawal of consent will end your ability to receive telehealth services through the Site prospectively.

3. Intellectual Property

All content published and made available on our Site is the property of Shed and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

4. Age Restrictions

The minimum age to use our Site is 18 years old. By using this Site, users agree and represent that they are over 18 years old. We do not assume any legal responsibility for false statements about age.

5. Acceptable Use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

• Harass or mistreat other users of our Site;
• Violate the rights of other users of our Site;
• Violate the intellectual property rights or the Site owners or any third party to the Site;
• Hack into the account of another user of the Site;
• Act in any way that could be considered fraudulent; or
• Post any material that may be deemed inappropriate or offensive.
• If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend, or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

6. Communication via SMS or Similar Messaging Technologies

6.1 Your Consent to SMS PHI Communications:

By using our services, you expressly consent to receive communications containing your Personal Health Information (“PHI”) via standard SMS text messaging or similar unencrypted messaging technologies (e.g., MMS), including but not limited to appointment reminders, prescription details, test results, or other health-related information.

6.2 Safeguards and Risk Acknowledgment:

We take reasonable administrative, technical, and physical precautions—and thoroughly vet our internal systems and those of our service providers—to protect your PHI and maintain compliance with applicable health and privacy laws, including the Health Insurance Portability and Accountability Act ("HIPAA") and similar state laws.

Nevertheless, standard SMS and similar technologies:

• May not be fully encrypted end-to-end during transmission or storage;
• May leave message copies on your device, your carrier’s systems, or intermediate networks;
• Can be accessed by individual(s) with access to your device or phone account;
• May be intercepted or otherwise compromised.

6.3 Regulatory Compliance and Alternatives:

Under HIPAA, you have the right to request confidential communications via alternative, more secure methods, such as your encrypted patient portal. If such a request is reasonable, we will accommodate it—but first, you must acknowledge these risks and affirm your continued consent to SMS-based PHI communication.

6.4 State-Specific Privacy Considerations:

California: Under the Confidentiality of Medical Information Act (CMIA), a Provider must obtain explicit patient consent before electronically disclosing medical information—this clause serves as that consent.

6.5 Opt-Out / Revocation of Consent:

You may withdraw your consent to receive PHI via SMS at any time by notifying us through the secure messaging portal or by contacting our support team. Your request will be honored prospectively—but communications already sent via SMS prior to your revocation remain authorized.

6.6 Documentation:

Your continued use of our services after receiving this disclosure constitutes consent, which we will document and retain as required by HIPAA.

6.7 Marketing SMS and Text Messaging Consent

Where you affirmatively opt in (separately from any consent given for transactional or PHI communications under this Section), you authorize Shed and its service providers to send recurring marketing and promotional text messages to the mobile number you provide, including messages sent using an automatic telephone dialing system or artificial or prerecorded voice.

Your consent to receive marketing text messages is not a condition of purchase or of receiving any Shed product or Service. You may opt out of marketing messages at any time by replying STOP to any marketing message. For help, reply HELP.

Message frequency varies. Message and data rates may apply, depending on your mobile carrier and plan. Shed is not responsible for any such carrier charges. Shed and its service providers may also place marketing telephone calls to you, including calls using an automatic telephone dialing system or artificial or prerecorded voice, where you have provided express written consent as described in this Section.

7. Recording of Communications

You acknowledge and consent that Shed and its service providers may record, monitor, transcribe, and retain calls, telehealth visits, video sessions, and other communications between you and Shed, the Provider Group, your Shed Health Coach, or any pharmacy partner, for purposes including quality assurance, training, regulatory compliance, fraud prevention, dispute resolution, and clinical documentation. Where required by applicable state law (including California, Florida, Illinois, Massachusetts, Montana, New Hampshire, Pennsylvania, and Washington), this Section serves as your express consent to the recording of any such communication. If you do not consent to recording, do not use audio, video, or telephone-based Services.

Recordings and transcripts are stored in accordance with the Privacy Policy and, where they constitute protected health information, the Notice of Privacy Practices.

8. Accounts

When you create an account on our Site, you agree to the following:

You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and all personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes. We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

9. Sale of Services

These Terms and Conditions govern the sale of services and goods available on our Site. The following services and products are or may be made available on or facilitated by our Site:

• Telehealth Services
• Weight-Loss Solutions
• Longevity Solutions
• Hair-Loss Solutions
• Hormone Replacement
• TherapyLab Testing
• Dermatology Solutions
• Sex Health Solutions
• Nutritional Supplements
• Health Coaching
• Miscellaneous Goods

The services and goods will be paid for in full when they are ordered.

These Terms and Conditions apply to all the services and goods that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services and goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images, and we cannot guarantee the accuracy of all services and goods we provide. You agree to purchase services and goods from our Site at your own risk.

We reserve the right to modify, reject, or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid unless you have already received the service or product you ordered. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

10. Financial Agreement

Payments made to Shed are for administrative, technology, and membership services that provide access to the Shed Platform and related non-clinical resources. All professional medical services are provided by independent, licensed healthcare providers.

Shed does not receive or retain any portion of fees paid for medical or pharmacy services. Where permitted by law, payments for professional services may be collected by an independent medical group or its designated billing agent, not by Shed.

Payment of all fees is expected at the time of service or order via the payment method on file. You hereby authorize payment directly to Shed for all services rendered and goods purchased where applicable.

Payments can be made via credit/debit card and are due at the time of purchase. Credit/debit card payments can be made directly within the Shed Portal.

You hereby warrant and agree that you understand that all Medication Programs with Shed are subscription-based programs that renew automatically. Billing may occur either every twenty-eight (28) days or on a monthly basis, depending on your specific program. Subscriptions are only eligible for cancellation after two months or at the close of your renewal cycles, whichever is longer.

You may cancel your Subscription up to seventy-two (72) hours before your next billing cycle begins. Cancellations will take effect at the end of the current Subscription period, and only future charges will be canceled.

To cancel your subscription, you may do so through your Patient Portal once you have met your two-month commitment. Simply log into your Patient Portal, navigate to “My Treatments,” and select “Manage Subscription.”

You are responsible for all Subscription Fees (plus any applicable taxes and other charges) for the current Subscription period. If you cancel, you will retain access to the Services until the end of your Subscription period.

You agree and acknowledge that a prescription for any particular medication is not guaranteed and is subject to the independent medical judgment of your prescribing Provider during your consultation.

You agree that Shed reserves the right to stop, pause, or cancel a treatment plan, program, or other service for an individual at any time. If you default on your account, you agree that you will be subject to finance and/or legal fees in addition to the total account balance.

You expressly acknowledge and agree to the above financial and cancellation policies. In the case of default payment, you are responsible for full payment of the balance, interest accrued, and any collection costs and legal fees incurred to collect on this account. You understand that insurance may not be accepted by Shed for its services. By utilizing the Site, including the ordering and/or purchasing of services or goods, you acknowledge that you have read, understand, and accept the information and conditions specified in this agreement.

11. Subscriptions

Certain Shed programs operate on a monthly subscription basis. Such subscriptions may include:    

• Access to prescribed medication (subject to Provider evaluation and approval)    
• Access to scheduling visits with independent licensed healthcare providers, as medically appropriate and determined solely by the Provider Group.
• Access to text-based health coaching and community resources.
• Access to LillyCare and NovoDirect for brand-name medications (e.g, Wegovy® and Zepbound® in connection with Provider approval).
• One (1) fifteen-minute (15-minute) virtual coaching appointment per month.
• PLEASE BE ADVISED:
• The membership fee is separate from the cost of medication.
• Shed does not dispense or sell medication directly.
• Members are responsible for purchasing approved prescriptions directly through LillyDirect or NovoCare.
• Membership fees are non-refundable once a patient has been approved for treatment.
• If you are not approved for treatment by a licensed Provider, your membership fee will be refunded.
• Any clinical requirements described in connection with a membership program—such as follow-up visits, clinical check-ins, or medication monitoring—represent requirements set by the Provider Group and not by Shed.

11.1 Commitment Period:

All programs require a minimum commitment of two (2) full months. Early cancellation within this period does not release you from payment obligations and will not result in a refund or credit.

11.2 Billing and Auto-Renewal:

Your subscription will automatically renew each month on your original billing date. Your payment method on file will be charged unless you cancel your subscription in accordance with the cancellation policy below.

11.3 Cancellation Policy:

You must cancel your subscription at least seventy-two (72) hours before your next billing date to avoid being charged for the upcoming month. Cancellations submitted less than 72 hours before your billing date will apply to the following month.

11.4 Refund Policy:

All subscription fees are non-refundable once charged, including but not limited to situations where:

• You fail to complete required follow-up appointments or refill request forms    
• You do not utilize the text-based coaching services or Provider visits    
• You cancel after the 72-hour cancellation window    
• You attempt to cancel before fulfilling the two-month minimum commitment

Failure to engage with program requirements or services does not constitute grounds for a refund.

If medication is not shipped due to your failure to complete necessary actions (e.g., submitting a refill request form, attending a required visit), that month remains ineligible for a refund. However, at Shed’s discretion, you may be eligible for a one-time credit toward a future month’s shipment once required actions are completed and your subscription remains active.

All credits must be used within 60 days and cannot be exchanged for cash or transferred to another account. Credits do not hold any cash value.

11.5 Modifications and Termination:

Shed reserves the right to modify or discontinue its services or these terms at any time, with reasonable notice as required by applicable law.

11.6 Eligibility and Compliance:

By subscribing, you confirm that you are at least 18 years of age and located in a U.S. state where Shed services are available. You agree to comply with all applicable federal, state, and local laws in connection with your use of the services.

12. Program Change:

Billing

By submitting a program change request, you agree to be charged for the new program at the time of submission.

12.1 Temporary Pause During Change:

When a program change is submitted, your subscription will be placed on a temporary pause for up to 21 days. If you do not meet with your Provider during this time, your original subscription will resume.

12.2 Refill and Order Processing:

If you have a refill in progress at the time of your program change, the change will apply to your next order. Please note that Shed is unable to cancel or modify any orders that are already processing or preparing for shipment.

12.3 Cancellation and Pause Restrictions During Change:

Once you submit a program change request, you will not be able to cancel or pause your subscription until the program change process has been completed.

13. Multi-Month Subscriptions

13.1 Minimum Term and Billing

By purchasing a multi-month subscription, you agree to a minimum commitment of two (2) full billing months (the “Minimum Term”). At checkout, you may select one of two payment options for your multi-month subscription: (i) a single payment of the full multi-month program fee at the time of purchase, or (ii) installment billing in which the multi-month program fee is divided into installments charged at the cadence selected at checkout (including, where offered, installments billed every two (2) months over the term of your subscription). Your selected payment option, including the timing and amount of each installment, is presented to you at checkout and reflected in your billing confirmation. After the Minimum Term expires, your subscription will automatically convert to and renew on a monthly or 28-day basis at the then-current standard rate (currently $199 per month for Compounded Semaglutide and $299 per month for Compounded Tirzepatide), unless you cancel in accordance with the cancellation terms below. We will give you at least thirty (30) days’ notice of any change in that rate, and at least seven (7) days’ notice where required by California law.

13.2 Fulfillment

Medication under 6-month and 12-month subscriptions is fulfilled in shipment cycles of either one (1) or two (2) vials, each vial containing four (4) weeks of medication (one injection per week). Your shipment cycle is determined at the time of your order based on your state of residence and applicable regulations.

Members receiving two-vial shipments will receive eight (8) weeks of supply per shipment, dispatched approximately every eight (8) weeks. Members receiving one-vial shipments will receive four (4) weeks of supply per shipment, dispatched approximately every four (4) weeks.

Under a 6-month subscription, you will receive a total of twenty-four (24) weeks of medication, delivered in either three (3) two-vial shipments or six (6) one-vial shipments depending on your fulfillment cycle. Under a 12-month subscription, you will receive a total of forty-eight (48) weeks of medication, delivered in either six (6) two-vial shipments or twelve (12) one-vial shipments.

Partial fulfillment cycles are not available. Once a shipment has been dispatched, that cycle is considered used in full and is non-refundable, regardless of how much of the supply you have consumed. Applicable federal and state pharmacy laws prohibit the restocking of dispensed prescription medication.

13.3 Cancellation

You may cancel your multi-month subscription at any time after completing the Minimum Term in any of the following ways: (i) by clicking the “Cancel Subscription” link in your Member Portal; (ii) by clicking the cancellation link included in any billing confirmation or shipment preview email from Shed; or (iii) by contacting Shed’s Member Success Team at support@tryshed.com. Cancellation requests must be submitted at least 72 hours before your next scheduled shipment date to take effect for that cycle. Requests submitted within 72 hours of a scheduled shipment will apply to the following cycle. Cancellation is confirmed by email within twenty-four (24) hours. Shed will not require you to complete a retention offer, discount offer, or additional customer-service interaction as a condition of cancellation.

Cancellation ends your access to the program but does not automatically entitle you to a refund. A refund is only issued where unfulfilled cycles remain — meaning cycles for which medication has not yet shipped. If all medication under your subscription has been shipped, no refund will be issued.

13.4 Refund Calculation

Refunds may be issued for the unused portion of a subscription under the following circumstances:

• A licensed Provider determines you are not medically eligible for treatment;
• If you are advised to discontinue by a Provider;
• We are unable to fulfill your prescription due to supply or operational issues.

Refunds will not be issued for lack of results, change of mind, or failure to follow the prescribed treatment plan.

Where a refund is due on cancellation, the amount is calculated as follows: the number of months used is repriced at the applicable month-to-month rate, and the difference between that amount and the total paid is refunded. A “used month” is any month for which medication has shipped. Partial months count as a full used month.

Example:

Member purchases a 6-month semaglutide plan at $179/month ($1,074 paid). Cancels after 4 months with medication shipped for all 4.

Used months repriced: 4 × $199 = $796

Refund: $1,074 − $796 = $278 If medication has shipped for all 6 months: no refund is due.

‍

13.5 Minimum Term — No Refund

No refund will be issued for any cycles within the Minimum Term, except (i) as provided in Section 13.7 (Adverse Reactions), (ii) as provided in Section 13.10 (Shed-Initiated Changes), (iii) as provided in Section 13.12 (Servicemembers), (iv) upon the member’s death or permanent incapacitation, (v) where required by applicable state consumer-protection, cooling-off, or rescission law, or (vi) where an FDA recall, market withdrawal, or other regulatory action prevents fulfillment. You will retain access to the program through the end of your Minimum Term period.

13.6 Program Pause

Members on multi-month subscriptions are eligible for one (1) program pause per subscription term, for a maximum of three (3) weeks. Pause requests must be submitted at least 48 hours before your next scheduled shipment. Pause requests submitted within 48 hours of a scheduled shipment will apply to the following cycle.

A pause suspends your next shipment and extends your subscription term accordingly. It does not reduce, delay, or otherwise affect any payment obligations to a Buy Now, Pay Later provider if you have used such a service to finance your subscription. 13.6.1 Provider-Recommended Pause:

If your licensed Provider recommends a pause in your program for medical reasons, that pause will be approved without restriction and will not count against your standard one-pause allowance.

13.7 Adverse Reactions

If you experience an adverse reaction to your medication and your Provider determines you are unable to continue the program, your subscription will be cancelled immediately. The Minimum Term commitment will not apply. Within five (5) business days of your Provider’s determination, Shed will: (a) refund all amounts you paid for unshipped cycles at the price you paid (not repriced at the month-to-month rate); and (b) as a good-faith measure, refund the greater of fifty percent (50%) of the amount paid for your last shipped cycle or the pro-rata unused portion of that cycle. Applicable federal and state pharmacy laws prohibit the return and restocking of dispensed prescription medication, so shipped medication cannot be returned. Your Provider’s determination of adverse reaction will not be separately contested by Shed for purposes of this Section.

13.8 Medication Changes

A request to change your prescribed medication mid-subscription will be treated as a cancellation of your current plan and enrollment in a new plan. The remaining balance on your current plan will be calculated and applied as a credit toward your new plan.

The following applies to the credit:

• If the credit does not cover the full cost of the new plan, you will be required to pay the difference at the time the new plan is activated.
• If your credit exceeds the cost of the new plan, the surplus will be refunded to your original payment method.
• Credits are non-transferable and have no cash value outside of application toward a Shed program.

If your new medication is not clinically approved by your Provider, your credit will be held for up to eighteen (18) months. Credits not applied within eighteen (18) months will be refunded to your original payment method upon your request.

13.9 Buy Now, Pay Later (BNPL)

If you finance your multi-month subscription using a Buy Now, Pay Later service (such as Affirm, Klarna, or Afterpay), Shed receives the full program amount from the BNPL lender at the time of purchase. Your installment payment obligations are governed by your agreement with the BNPL provider and are not affected by a program pause, cancellation, or dispute with Shed.

Where a refund is due to you from Shed, it will be issued to your BNPL lender, who will apply it to reduce your outstanding balance or return funds to your payment method in accordance with the lender’s policies. Refund processing timelines are subject to the lender’s applicable refund window (Affirm: 120 days; Klarna/Afterpay: 180 days from original transaction). Shed will transmit your refund to your BNPL lender within three (3) business days of confirmed cancellation. Your BNPL lender will then apply the refund to your balance in accordance with its own processing windows, which may take up to the refund windows identified above. Until the refund is posted to your BNPL account, you remain obligated to make installment payments to your BNPL lender under your separate agreement with that lender. If you believe your BNPL lender is delayed beyond its stated window, please contact support@tryshed.com and we will assist in escalating the refund with your BNPL lender.

13.10 Shed-Initiated Changes

If Shed Holdings initiates a commercial or operational change (including formulary changes or supply disruption), or your Provider (acting through the affiliated Provider Group) initiates a change to your program — including due to clinical ineligibility identified after enrollment — you will be made whole on all unfulfilled cycles at the price you paid. The month-to-month repricing formula and Minimum Term restriction do not apply to changes initiated under this Section 13.10 or, for the avoidance of doubt, to refunds due under Section 13.7 (Adverse Reactions).

13.11 Member Agreements

By purchasing a multi-month subscription, you confirm that you have read, understood, and agree to these Multi-Month Subscription Terms in addition to Shed’s general Terms and Conditions. All applicable agreements are presented and must be accepted at the point of enrollment. At the point of enrollment, you will also be asked to separately affirm your consent to (a) the automatic renewal terms and cadence described in Section 1, (b) the recurring charge amount (or the formula used to calculate it), and (c) the cancellation mechanism described in Section 3. Your affirmative consent to these items is recorded and retained by Shed as required by applicable automatic-renewal laws.

13.12 Servicemembers

If you are a member of the U.S. Armed Forces and either enter military service after enrolling in a multi-month subscription, or receive orders for a permanent change of station or deployment outside the continental United States for ninety (90) days or more, you may terminate your subscription without penalty in accordance with the Servicemembers Civil Relief Act (50 U.S.C. § 3955). A full refund of unshipped cycles will be issued at the price you paid. Please provide a copy of your military orders to support@tryshed.com.

13.13 Cancellation for California Residents

In accordance with California’s Automatic Renewal Law (ARL), members who are residents of California may cancel their multi-month subscription at any time after completing the Minimum Term through an easily accessible and immediate online mechanism.

13.13.1 Cancellation Method:

You may cancel your subscription by clicking the “Cancel Subscription” link in your Member Portal or by clicking the cancellation link included in any billing confirmation or shipment preview email from Shed.

13.13.2 No Hindrance:

Shed will not require you to complete a retention offer, discount offer, or additional customer-service interaction as a condition of cancellation.

13.13.3 Timing:

Cancellation requests must be submitted at least 72 hours before your next scheduled shipment date to take effect for that cycle.

14. Care Membership Plans

This Section governs Shed Care Membership Plans, which provide access to Provider visits, unlimited health-coaching and triage messaging, portal content, and member pricing on Shed nutritional supplements (collectively, the “Service”). Care Membership Plans are separate from the Multi-Month Subscriptions described above, which govern compounded medication fulfillment. Members may enroll in Care Membership Plans with or without an accompanying medication subscription.

14.1 Plans

Shed offers the following Care Membership Plan options for Service:

• 6-Month Care Membership: $[X] billed every two (2) months for a six (6) month committed term. Each payment covers the upcoming two-month Service period.
• 12-Month Care Membership: $[X] billed every two (2) months for a twelve (12) month committed term. Each payment covers the upcoming two-month Service period.

14.2 Promotional Rate

The Care Membership rate reflects a promotional discount off Shed’s standard month-to-month rate of $[Y] per month (the “Standard Rate”). The promotional Care Membership rate is available only if you complete your full committed term. If you cancel, terminate, fail to make a scheduled payment, or otherwise stop paying before your committed term ends (an “Early Termination”), the promotional rate is forfeited.

14.3 Not Credit; No Finance Charge

Each Care Membership payment is for the upcoming two-month Service period to which it is allocated. Your Care Membership is not a loan, financing arrangement, extension of credit, or retail installment sale, and is not subject to the federal Truth in Lending Act or comparable state consumer-credit statutes. No interest or finance charge is assessed.

14.4 Payment Authorization

You authorize Shed to charge the payment method you provided at signup for each scheduled Care Membership payment on the dates shown at checkout. You may update the payment method on file at any time before a scheduled payment date through your Patient Portal. If a scheduled charge is declined or fails, Shed will notify you and may retry the charge. A failed payment that remains uncured for ten (10) days is an Early Termination.

14.5 No Automatic Renewal

Your Care Membership ends at the conclusion of your committed term and does not automatically renew. Shed will email you before your committed term ends with options to renew.

14.6 Early Termination; True-Up to Standard Rate

Upon Early Termination:

• The promotional Care Membership rate is forfeited;
• You agree to pay the Standard Rate for each month (or prorated portion of a month) of Service you received, in lieu of the Care

Membership rate for those months;

• Shed will calculate the True-Up Amount equal to (i) the Standard Rate multiplied by the months of Service received, minus (ii) the total Care Membership payments you have already made;
• The True-Up Amount is immediately due and Shed may charge it to the payment method on file;
• Shed may suspend or terminate further Service immediately upon Early Termination; and
• Any amount that remains unpaid more than fifteen (15) days after Early Termination is delinquent. Shed may, after written notice to you, refer the account to a third-party collection agency and report the delinquency to one or more consumer reporting agencies. You have the right to dispute information we report to consumer reporting agencies by contacting support@tryshed.com or the consumer reporting agency directly under the Fair Credit Reporting Act.

14.7 Cancellation

You may cancel your Care Membership at any time through your Patient Portal (navigate to “My Treatments” and select “Manage Subscription”) or by emailing support@tryshed.com. Cancellation during your committed term is an Early Termination and triggers Section 16.6.

14.8 Communications

By starting a Care Membership, you consent to receive transactional communications about your Care Membership (payment reminders, payment confirmations, declined-payment notices, end-of-term notices, and similar) by email and, if you have provided a mobile number, by SMS, subject to the SMS consent terms above.

14.9 Binding Commitment

You acknowledge that each Care Membership is a binding commitment for the full committed term, that the promotional Care Membership rate is offered in exchange for that commitment, and that the True-Up provisions in Section 16.6 are not a penalty but reflect the loss of the promotional discount conditioned on completion of the committed term.

14.10 Cancellation for California Residents

In accordance with California’s Automatic Renewal Law (ARL), members who are residents of California may cancel their Care Membership at any time through an easily accessible and immediate online mechanism in the Patient Portal. Shed will not require you to complete a retention offer, discount offer, or additional customer-service interaction as a condition of cancellation. Cancellation during your committed term remains subject to Section 16.6.

15. Payments

You agree to pay all fees due for services requested and pursuant to all payment terms presented to you when engaging in transactions. Prices are subject to change at any point at our sole discretion. You will see a prompt for your payment details, such as your credit card information and any promotional codes you may have. By entering your payment information and submitting your request, you authorize us, our affiliates, or our third-party payment processors to charge the amount due, including recurring fees associated with Subscription Services (as defined below).

You understand and agree that you are responsible for all fees due to receive health care services and pharmacy services, including any fees charged by the health care organization(s) or Provider(s) that provide services to you in connection with the Services. Your payments to Shed may include fees charged by health care organization(s) or Provider(s) for health care services and/or pharmacy services, which Shed collects on their behalf. In the event that your credit card expires or Shed, our affiliates, or our third-party payment processors are unable to process your payment, you may receive notice for you to provide an alternative payment method. Neither Shed nor its affiliate Providers, pharmacies, or other service Providers have any obligation to provide any health care services or pharmacy services unless and until full payment has been received or otherwise verified. You are responsible for keeping your payment information (such as credit card number and billing address) accurate and up-to-date at all times.

As described above, certain products or services offered on the Services may be offered on a subscription basis (“Subscription Services”). For Subscription Services, your payment method will be automatically charged at regular intervals as described during the checkout process for the applicable Subscription Services. You may cancel a subscription at any time before the cancellation cutoff date as indicated to you at the time you purchase a Subscription Service. You will also be informed about how you can cancel these Subscription Services.

EXCEPT AS OTHERWISE SET FORTH IN ANY RETURN OR REFUND POLICY PROVIDED TO YOU ON THE SERVICES, YOU ACKNOWLEDGE AND AGREE THAT DUE TO THE NATURE OF THE PRODUCTS AND SERVICES PURCHASABLE THROUGH THE SERVICES ANY APPLICABLE FEES AND OTHER CHARGES ARE NOT REFUNDABLE IN WHOLE OR IN PART. YOU ARE FULLY LIABLE FOR ALL CHARGES TO YOUR ACCOUNT, INCLUDING ANY UNAUTHORIZED CHARGES.

We accept the following payment methods on our Site:

15.1 Payment Cards:

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use, including without limitation credit and debit cards, Flex- and Health Savings Account Cards, and other electronic methods of payment as accepted by us from time to time. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

16. The Shed Promise

16. The Shed Promise

Notice. The Shed Promise replaces the prior “Shed Weight-Loss Guarantee” for Members enrolling on or after the Effective Date of these Terms. Members enrolled before the Effective Date remain governed by the prior guarantee through the end of their then-current guarantee window; see Section 16.5 (Transition; Grandfathering).

16.1 The 120-Day Guarantee

16.1.1 The Promise

If you complete all four Member Commitments described in Section 16.1.3 and, within one hundred twenty (120) days of your Program Start Date, do not (a) lose at least five percent (5%) of your baseline body weight or (b) reach the goal weight recorded at enrollment, Shed will refund the total amount you actually paid to Shed in connection with your program during that 120-day period, as further described in Section 16.1.4.

16.1.2 Eligibility

To be eligible for the 120-Day Guarantee:

• You must be approved for treatment and remain medically eligible as determined solely by the independent Provider Group. Medical exclusions, contraindications, and continued clinical suitability are determined by the Provider Group in accordance with applicable clinical guidelines; Shed does not determine clinical eligibility.

• You must be a first-time user of the eligible medication class. Prior use of the eligible medication class (whether compounded or brand-name) disqualifies you from the 120-Day Guarantee.

• Your baseline body weight and goal weight are recorded at enrollment in consultation with your Provider, are locked at the time of enrollment, and cannot be changed after your Program Start Date for guarantee purposes.

• “Program Start Date” means the date of your first medication shipment under the program.

16.1.3 Member Commitments

To qualify for the 120-Day Guarantee, you must complete each of the following four (4) Member Commitments during the 120-day guarantee period:

• (a) Attend all four (4) monthly coaching appointments with your Shed Health Coach.

• (b) Log at least two (2) weight entries per calendar month (eight (8) total over the 120-day period) in the Shed Member Portal or Pivot.

• (c) Complete at least fifty percent (50%) of daily Pivot check-ins (sixty (60) of 120 days), covering the program metrics specified in your member dashboard.

• (d) Submit all Provider follow-up forms by their due date and remain in good standing with your treatment plan, in each case as confirmed by the Provider Group.

Shed will make all four (4) monthly coaching appointments available for booking during your guarantee period. To the extent Shed fails to make a required coaching appointment available, Commitment (a) is deemed satisfied as to that appointment.

16.1.4 What Is Refundable

• If you qualify for a refund under this Section 16.1, Shed will refund the total amount you actually paid to Shed in connection with your program during the 120-day guarantee period. This includes membership and program service fees, the cost of medication, and any pharmacy or clinical fees that Shed collected on behalf of the Provider Group or any pharmacy. Promotional and discounted amounts are refunded at the amount actually paid, not at list price.

• Consistent with applicable federal and state pharmacy laws, medication that has been shipped is non-refundable and cannot be returned or restocked. You are not required to return any shipped medication as a condition of receiving a refund under this Section.

• Taxes and amounts collected by third parties (such as third-party shipping charges and any independent lab fees not collected by Shed) are refunded only to the extent permitted by the applicable third party.

16.1.5 Claim and Verification

• You may submit a guarantee claim within thirty (30) days after the end of your 120-day guarantee period through your Member Portal or by emailing support@tryshed.com.

• Eligibility is verified primarily from objective system records — Member Portal and Pivot logs of weigh-ins, check-ins, and appointment attendance — together with confirmation of good standing from the Provider Group, and not by member self-attestation alone.

• If your claim is denied, you may request reconsideration by replying to the denial notice with any additional supporting information. Shed will respond to a reconsideration request within fifteen (15) business days.

16.1.6 Provider-Directed Changes

If your Provider pauses, reduces, or discontinues your medication for medical reasons (including any adverse reaction addressed in Section 13.7), you will not lose eligibility for the 120-Day Guarantee for following that guidance. The 120-day guarantee window and the Member Commitments in Section 16.1.3 will be adjusted on a day-for-day basis for the duration of any medically-directed pause. Provider-directed dose reductions that do not pause the program do not adjust the window or the Member Commitments.

16.1.7 Interaction With Multi-Month Subscriptions and BNPL

Where the 120-day guarantee period sits within a Multi-Month Subscription described in Section 11:

• (a) A guarantee refund under this Section 16.1 covers the total amount you actually paid to Shed for the portion of your Multi-Month Subscription attributable to the 120-day guarantee period, calculated in accordance with Section 16.1.4. Shipped medication remains non-refundable as a physical product consistent with Section 13.2, but the amount you paid for that medication is included in the refund.

• (b) The guarantee refund reduces, but does not by itself cancel, your Multi-Month Subscription. After a guarantee refund is issued, the remainder of your Multi-Month Subscription continues unless you separately cancel under Section 13.3, in which case any further refund is calculated under Section 13.4 net of the guarantee refund already paid.

• (c) Where the Multi-Month Subscription was financed through a Buy Now, Pay Later service, the guarantee refund is transmitted to the BNPL lender and applied to your balance in accordance with Section 13.9.

16.2 General

• Shed does not guarantee any specific clinical result. All clinical decisions — including the appropriateness of any medication, dose, titration, continuation, or discontinuation of therapy — rest solely with the Provider Group.

• The Shed Promise is Shed’s administrative commitment with respect to Shed Program Fees only. It is not a promise on behalf of the Provider Group, any pharmacy, or any other independent third party, consistent with Shed’s administrative-services and corporate-practice-of-medicine structure described in Section 40.

• Shed may modify or discontinue the Shed Promise prospectively on notice as required by applicable law, including the California Automatic Renewal Law where applicable. Changes apply only to enrollments and re-enrollments effective on or after the notice date.

16.3 Transition; Grandfathering

• Members enrolling on or after the Effective Date of these Terms are governed by the Shed Promise set forth in this Section 16.

• Members whose programs began before the Effective Date and who were still within their nine (9) month guarantee window under the prior Shed Weight-Loss Guarantee remain governed by that prior guarantee through the end of that window. Shed will make available the option to migrate to the Shed Promise; any such migration requires the Member’s affirmative consent through the Member Portal and is effective prospectively only.

• Members who completed or claimed under the prior guarantee before the Effective Date are not affected by this Section 16.

• Members on Multi-Month Subscriptions that began before the Effective Date remain governed by the guarantee in effect at the time of their initial purchase through the end of their committed term. The Shed Promise applies to any renewal effective on or after the Effective Date.

• In the event of any conflict between this Section 16 and the prior guarantee for a grandfathered Member, the prior guarantee controls until the end of that Member’s grandfathered window.

17. Referral Program

Referral Program. Shed offers a referral program ("Referral Program") through which eligible Members ("Referrers") may earn account credits for referring new patients ("Referred Persons") to Shed's membership and technology services. Participation is subject to these Terms and to any additional program rules Shed makes available. Shed reserves the right to confirm eligibility before issuing any benefit, and to modify, suspend, disable any referral code or link, or discontinue the Referral Program in whole or in part at any time, with or without notice.

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How it works. Each eligible Member is assigned a unique referral link and code, accessible from the "Refer a friend" section of the Shed portal and shareable by copying the link, copying the code, or sending a text message directly from that page. When a Referred Person signs up using a valid referral link or code and completes a qualifying first order, the Referred Person receives 40% off that first order, and the Referrer earns a $100 account credit. A "qualifying first order" is a Referred Person's first paid order for a single-month plan. Referral credits are issued after a confirmation period and are generally expected to be issued within approximately fourteen (14) business days after the Referred Person's order is confirmed.

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Use of referral link or code at checkout. To qualify for any referral benefit, the Referred Person must apply a valid referral link or code at sign-up, before completing the qualifying first order. Referral discounts and credits cannot be applied retroactively. If a Referred Person completes an order without applying a valid referral link or code, no 40% discount will be given to the Referred Person and no $100 credit will be issued to the Referrer in connection with that order, and Shed has no obligation to apply, honor, or reissue a code or credit after the order has been completed.

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How credits are applied. There is no limit on the number of referral credits a Referrer may earn. Each $100 referral credit is applied to the Referrer's account once it is earned and the applicable confirmation period has passed. Referral credits have no cash value, are not redeemable for cash, and are not transferable or refundable.

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Cancellation and forfeiture of unapplied credits. Referral credits have value only as a reduction applied to a Referrer's future paid invoice. If a Referrer cancels, or otherwise no longer maintains an active, paid membership, any referral credit that has not yet been applied to an invoice is forfeited, and Shed has no obligation to issue, pay, or otherwise honor it.

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Eligibility and limits. The Referral Program is open to new patients only. A Referred Person must be a new Shed patient who has not previously held an account with Shed; existing and former Members and patients are not eligible to be referred, and no discount or credit will be issued in connection with such a person. The 40% first-order discount and the $100 referral credit apply only when the Referred Person's qualifying first order is for a single-month plan. If the Referred Person's first order is for a multi-month plan, that order is not a qualifying order: the Referred Person will not receive the 40% discount, and the Referrer will not earn the $100 credit. Only one reward will be issued per Referred Person, and the reward is issued on the Referred Person's first paid order. To protect against fraud and abuse, Shed prohibits self-referral and reserves the right to investigate suspected abuse and to withhold, reverse, or void any discount or credit, and to suspend or terminate participation, where eligibility requirements are not met or where Shed reasonably suspects fraud, manipulation, or violation of these Terms.

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Healthcare program compliance. Referral credits and other benefits under the Referral Program are administrative incentives relating solely to Shed's non-clinical membership and technology services. They are not offered in exchange for, and are not intended to induce, the ordering, purchasing, or prescribing of any medication or clinical service, and the existence of a referral does not influence any clinical decision. No referral credit, discount, or other benefit will be provided, paid, or applied with respect to a Referrer or Referred Person whose care or items are paid for, in whole or in part, by Medicare, Medicaid, TRICARE, or any other federal or state healthcare program.

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Taxes. Referral credits and benefits may constitute taxable income to you. You are solely responsible for any tax consequences associated with referral benefits, and Shed may issue an IRS Form 1099 where required by law.

18. Loyalty Rewards Program

18.1 Eligibility

• You may submit a guarantee claim within thirty (30) days after the end of your 120-day guarantee period through your Member Portal or by emailing support@tryshed.com.
• Eligibility is verified primarily from objective system records — Member Portal and Pivot logs of weigh-ins, check-ins, and appointment attendance — together with confirmation of good standing from the Provider Group, and not by member self-attestation alone.
• If your claim is denied, you may request reconsideration by replying to the denial notice with any additional supporting information. Shed will respond to a reconsideration request within fifteen (15) business days.

The Shed Loyalty Rewards Program (the "Program") is available exclusively to Members enrolled in (1) a compounded GLP-1 program and (2) a month-to-month subscription plan. Members must maintain an active, paid subscription in good standing to remain eligible for and to redeem rewards under the Program. Members enrolled in a 3-month, 6-month, or 12-month Multi-Month Subscription described in Section 13 are not eligible to participate in the Program during their Minimum Term or any subsequent multi-month commitment period. Likewise, Members on a compounded GLP-1 microdosing program are not eligible to participate in the Program.

18.2 Milestone Rewards

• If your Provider pauses, reduces, or discontinues your medication for medical reasons (including any adverse reaction addressed in Section 13.7), you will not lose eligibility for the 120-Day Guarantee for following that guidance. The 120-day guarantee window and the Member Commitments in Section 16.1.3 will be adjusted on a day-for-day basis for the duration of any medically-directed pause. Provider-directed dose reductions that do not pause the program do not adjust the window or the Member Commitments.

Eligible Members may unlock the following rewards upon completing a qualifying check-in following each milestone transaction:

• Transaction 4: a $100 credit applied to that month’s charge.
• Transaction 8: a $150 credit applied to that month’s charge.
• Transaction 12 and beyond: a $50 monthly credit applied to each subsequent month’s charge, provided a qualifying check-in is completed each month.

• Where the 120-day guarantee period sits within a Multi-Month Subscription described in Section 11:
• (a) A guarantee refund under this Section 16.1 covers the total amount you actually paid to Shed for the portion of your Multi-Month Subscription attributable to the 120-day guarantee period, calculated in accordance with Section 16.1.4. Shipped medication remains non-refundable as a physical product consistent with Section 13.2, but the amount you paid for that medication is included in the refund.
• (b) The guarantee refund reduces, but does not by itself cancel, your Multi-Month Subscription. After a guarantee refund is issued, the remainder of your Multi-Month Subscription continues unless you separately cancel under Section 13.3, in which case any further refund is calculated under Section 13.4 net of the guarantee refund already paid.
• (c) Where the Multi-Month Subscription was financed through a Buy Now, Pay Later service, the guarantee refund is transmitted to the BNPL lender and applied to your balance in accordance with Section 13.9.

18.3 Check-In Requirement

Rewards are not applied automatically. To redeem a milestone reward, the Member must complete the Shed asynchronous check-in form following the qualifying transaction. Credits are applied manually by the Shed team within forty-eight (48) hours of team review. Failure to complete the required check-in results in forfeiture of that milestone’s reward. Forfeiture of one milestone does not affect eligibility for future milestones.

18.4 Non-Transferable and Non-Stackable

Program rewards are non-transferable, have no cash value, and may not be combined with any other Shed discount, promotion, or pricing program, including Multi-Month Subscription pricing and any graduate or returning-Member pricing program offered by Shed from time to time.

18.5 Modification and Termination

Shed reserves the right to modify or discontinue the Program at any time upon thirty (30) days’ written notice to active participants. Rewards already earned and applied prior to the effective date of any discontinuation will be honored. This Section is also subject to the broader change-of-terms provisions in Section 28 (Modification of Terms).

• Members enrolling on or after the Effective Date of these Terms are governed by the Shed Promise set forth in this Section 16.
• Members whose programs began before the Effective Date and who were still within their nine (9) month guarantee window under the prior Shed Weight-Loss Guarantee remain governed by that prior guarantee through the end of that window. Shed will make available the option to migrate to the Shed Promise; any such migration requires the Member’s affirmative consent through the Member Portal and is effective prospectively only.
• Members who completed or claimed under the prior guarantee before the Effective Date are not affected by this Section 16.
• Members on Multi-Month Subscriptions that began before the Effective Date remain governed by the guarantee in effect at the time of their initial purchase through the end of their committed term. The Shed Promise applies to any renewal effective on or after the Effective Date.
• In the event of any conflict between this Section 16 and the prior guarantee for a grandfathered Member, the prior guarantee controls until the end of that Member’s grandfathered window.

19. Privacy Policy and HIPAA Notice

Shed’s Privacy Policy (available at https://www.tryshed.com/resources/legal/privacy-policy) and the Notice of Privacy Practices governing the use and disclosure of protected health information by the Provider Group (available at https://www.tryshed.com/resources/legal/hipaa-notice) describe how personal information and protected health information are collected, used, disclosed, and protected.

20. Consumer Privacy Rights

Depending on your state of residence, you may have rights under state consumer-privacy laws, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA); the Virginia Consumer Data Protection Act (VCDPA); the Colorado Privacy Act (CPA); the Connecticut Data Privacy Act (CTDPA); the Utah Consumer Privacy Act (UCPA); and the Washington My Health My Data Act, among others. These rights may include the right to access, correct, or delete certain personal information Shed holds about you; the right to opt out of the “sale” or “sharing” of personal information and of certain profiling; the right to limit the use of sensitive personal information; and the right not to be discriminated against for exercising these rights.

The mechanics for exercising these rights, including verification procedures and response timelines, are described in the Privacy Policy. Rights with respect to protected health information held by the Provider Group are governed by the Notice of Privacy Practices and HIPAA, not by these state laws.

21. Consumer Protection Law:

Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

22. Testimonials and Results

Any testimonials, before-and-after images, success stories, weight, or other outcome statements displayed on the Site, in Shed marketing materials, or by Members on Shed-affiliated forums reflect the individual experience of the person depicted and are not a representation, warranty, or guarantee that you or any other person will experience a similar result. Results from any medication, program, or service vary by individual based on medical, behavioral, and other factors, including adherence to Provider recommendations and program requirements. Where any person providing a testimonial is compensated by Shed, has a material connection to Shed, or received free or discounted products or services in connection with the testimonial, that connection is disclosed in accordance with the U.S. Federal Trade Commission’s Endorsement Guides.

23. Disclaimers of Warranties

THE SITE AND ALL CONTENT, GOODS, AND SERVICES MADE AVAILABLE THROUGH THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SHED PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, SHED MAKES NO WARRANTY THAT (A) THE SITE OR THE SERVICE WILL MEET YOUR REQUIREMENTS OR BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE OR ANY MEDICATION OR SERVICE WILL BE ACCURATE OR RELIABLE; OR (C) ANY MEDICATION, TREATMENT, OR PROGRAM WILL PRODUCE ANY SPECIFIC CLINICAL OR COSMETIC RESULT, INCLUDING ANY PARTICULAR WEIGHT LOSS, HAIR-GROWTH, OR LONGEVITY OUTCOME.

All medical, clinical, and pharmacy services are provided by the Provider Group and independent pharmacies. Shed does not practice medicine, dispense medication, or provide clinical advice, and disclaims any responsibility for the professional services of the Provider Group or any pharmacy. No advice or information, whether oral or written, obtained from Shed or through the Site creates any warranty not expressly stated in these Terms. Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the foregoing exclusions apply only to the maximum extent permitted by law.

24. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL SHED OR ITS PARENTS, SUBSIDIARIES, AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS (COLLECTIVELY, THE “SHED PARTIES”) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY GOODS OR SERVICES MADE AVAILABLE THROUGH THE SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE SHED PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF THE SHED PARTIES ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY GOODS OR SERVICES MADE AVAILABLE THROUGH THE SITE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU ACTUALLY PAID TO SHED FOR THE GOODS OR SERVICES GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, AND (B) ONE HUNDRED U.S. DOLLARS ($100).

The limitations and exclusions in this Section apply notwithstanding the failure of any limited or exclusive remedy of its essential purpose. You acknowledge that the pricing and other terms reflect this allocation of risk and that these limitations and exclusions form an essential basis of the bargain between you and Shed.

Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded under applicable law, including liability for gross negligence, willful misconduct, fraud, or any obligations under Section 25 (Indemnification). Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, the foregoing limitations apply only to the maximum extent permitted by law.

25. Indemnification

You agree to defend, indemnify, and hold harmless the Shed Parties from and against any and all actions, claims, demands, proceedings, losses, damages, liabilities, judgments, awards, fines, penalties, costs, and expenses (including reasonable attorneys’ fees and litigation costs) arising out of or relating to:

• (a) your access to or use of the Site or any Service;
• (b) your breach or alleged breach of these Terms or any policy or guideline incorporated into these Terms;
• (c) any information you submit to Shed, the Provider Group, or any pharmacy partner, including any information that is false, misleading, incomplete, or that omits a material fact;
• (d) your use, misuse, or sharing of any medication, device, supplement, or other product obtained through the Site, including any use that is inconsistent with the directions of your Provider;
• (e) your violation of any applicable law, rule, or regulation, or your violation of any right of any other person or entity;
• (f) any content, communications, or material you post, transmit, or otherwise make available through the Site; and
• (g) your negligence, willful misconduct, or fraud.

Shed reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify Shed. You will cooperate with Shed in the defense of any claim subject to this Section. You will not settle any matter without Shed’s prior written consent. This Section does not require you to indemnify any Shed Party for that Shed Party’s own gross negligence, willful misconduct, or fraud, or for any liability that cannot lawfully be allocated to you under applicable law.

26. Force Majeure

Neither Shed nor you will be liable for any failure or delay in performing any obligation under these Terms (other than an obligation to make a payment of money) to the extent that the failure or delay is caused by an event beyond that party’s reasonable control, including acts of God; natural disasters; fire; flood; earthquake; epidemic, pandemic, or other public-health emergency; war, terrorism, civil unrest, or military action; labor disputes; failures or disruptions of telecommunications, internet, payment-processing, or cloud-computing services; supply-chain disruptions affecting compounded or brand-name medications, active pharmaceutical ingredients, raw materials, or shipping; pharmacy or laboratory outages; recalls, market withdrawals, or other regulatory actions affecting any medication; orders, restrictions, or other actions of any governmental, regulatory, or judicial authority; or any other cause that could not reasonably have been anticipated or avoided (each, a “Force Majeure Event”).

If a Force Majeure Event delays or prevents Shed’s performance, Shed will use commercially reasonable efforts to mitigate the effect on your access to the Service and to resume performance as promptly as reasonably practicable. If a Force Majeure Event continues for more than sixty (60) consecutive days, either party may terminate the affected program or subscription without further liability except as to fees already accrued and Shed-initiated refunds to which you are otherwise entitled.

27. Governing Law; Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND SHED TO RESOLVE DISPUTES ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION, WAIVES YOUR RIGHT TO A TRIAL BY JURY, AND WAIVES YOUR RIGHT TO PARTICIPATE IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. SECTION 26.7 BELOW EXPLAINS HOW YOU MAY OPT OUT OF ARBITRATION WITHIN THIRTY (30) DAYS OF FIRST ACCEPTING THESE TERMS.

27.1 Governing Law

These Terms, and any dispute arising out of or relating to these Terms, the Site, or any goods or services made available through the Site, are governed by the laws of the State of Utah, without regard to its conflict-of-laws principles. Federal law, including the Federal Arbitration Act (9 U.S.C. § 1 et seq.) (the “FAA”), governs the interpretation and enforcement of the arbitration provisions in this Section.

27.2 Informal Resolution

Before initiating any arbitration or court proceeding, you and Shed agree to attempt in good faith to resolve any dispute informally. You must first send a written notice of dispute to Shed at support@tryshed.com and to the address in Section 42 (Contact Details), describing the nature and basis of the claim and the specific relief sought. Shed will send any notice of dispute to the email address then on file for your account. The parties will negotiate in good faith for at least thirty (30) days following receipt of the notice. If the dispute is not resolved within sixty (60) days following receipt of the notice, either party may commence arbitration in accordance with this Section. The statute of limitations applicable to a claim is tolled during this informal-resolution period.

27.3 Binding Arbitration

Except as expressly provided in Sections 27.7, 27.8, and 27.9, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any goods or services made available through the Site, including the formation, interpretation, breach, termination, validity, or enforceability of these Terms or this arbitration agreement (a “Dispute”), will be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect (the “AAA Rules”), as modified by this Section. The AAA Rules are available at www.adr.org. The arbitrator, not any federal, state, or local court or agency, has exclusive authority to resolve any Dispute, including any claim that all or any part of these Terms is void or voidable.

27.4 Arbitration Procedure

• Location: The arbitration will be conducted by telephone or videoconference unless the arbitrator orders otherwise. Any in-person hearing will be held in Salt Lake County, Utah, or in the U.S. county of your residence, at your election.
• Arbitrator: A single arbitrator will be selected in accordance with the AAA Rules. The arbitrator must be a retired judge or attorney experienced in consumer-protection and healthcare-services law.
• Fees: The allocation of arbitration fees is governed by the AAA Rules, except that Shed will pay all AAA filing, administration, and arbitrator fees that exceed the amount you would have paid to file the same claim in a court of competent jurisdiction, unless the arbitrator finds the claim frivolous or brought for an improper purpose.
• Discovery: Discovery will be limited as set forth in the AAA Rules and as the arbitrator deems necessary to a fair resolution.
• Authority and Award: The arbitrator may award any individual relief that a court of competent jurisdiction could award under applicable law, but only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. The arbitrator’s award is final and binding on the parties and may be entered as a judgment in any court of competent jurisdiction.
• Confidentiality: The existence and content of the arbitration proceeding will be kept confidential by the parties and the arbitrator, except to the extent necessary to enforce or challenge the award, to comply with applicable law, or to pursue legal rights.

27.5 Class Action and Jury Trial Waiver

YOU AND SHED EACH AGREE THAT ANY DISPUTE WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, MASS, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN THE CLAIMS OF ANY OTHER PERSON, MAY NOT PRESIDE OVER ANY CLASS OR REPRESENTATIVE PROCEEDING, AND MAY AWARD RELIEF ONLY ON AN INDIVIDUAL BASIS. YOU AND SHED EACH WAIVE ANY RIGHT TO A TRIAL BY JURY.

If any portion of this class-action and jury-trial waiver is found to be unenforceable as to a particular claim or particular request for relief, that claim or request will be severed from arbitration and brought in a court of competent jurisdiction in Salt Lake County, Utah, but all other claims will remain in arbitration.

27.6 Mass Arbitration Protocol

If twenty-five (25) or more individuals submit, or threaten to submit, demands for arbitration raising substantially similar claims against Shed within a sixty (60) day period (collectively, a “Mass Filing”), the following procedures will apply in addition to the AAA Rules:

• (a) Each claimant’s counsel must certify in writing that counsel (i) has conducted a reasonable pre-filing inquiry into the facts underlying each individual claim, (ii) is authorized to represent and has met or conferred with each individual claimant, and (iii) has confirmed that each claimant intends to pursue the claim on an individual basis. Demands that do not include this certification will not be deemed validly filed.
• (b) The parties will select a bellwether process: the parties will each select up to ten (10) demands to proceed as bellwether arbitrations (twenty (20) total), with the remaining demands stayed pending the bellwether outcomes. AAA filing and administration fees are due only for the bellwether demands during this stay.
• (c) After the bellwether arbitrations conclude, the parties will participate in a global mediation administered by a mutually agreed mediator. If the dispute is not resolved at mediation, the remaining demands will proceed under the AAA Rules in batches of up to fifty (50) at a time.
• (d) The statute of limitations is tolled for all claimants subject to a Mass Filing during the bellwether and mediation phases.

The arbitrator selected in any bellwether proceeding has authority to decide any dispute concerning the application or interpretation of this Mass Arbitration Protocol.

27.7 Right to Opt Out

You may opt out of this arbitration agreement, the class-action waiver, and the jury-trial waiver by sending written notice of your decision to opt out to Shed at support@tryshed.com within thirty (30) days after the date you first accept these Terms or this amended Section, whichever is later. Your notice must include your full name, the email address associated with your account, your postal mailing address, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other portion of these Terms. If you opt out, both you and Shed will be deemed to have agreed that any Dispute will be resolved in the state or federal courts located in Salt Lake County, Utah, under Section 27.1, and that the jury-trial waiver and class-action waiver do not apply.

27.8 Small-Claims Court Carve-Out

Either party may bring an individual action in a small-claims court of competent jurisdiction, in lieu of arbitration, for any Dispute that qualifies for relief in that court.

27.9 Intellectual Property and Injunctive Relief Carve-Out

Either party may bring an action in a court of competent jurisdiction in Salt Lake County, Utah seeking injunctive or other equitable relief to prevent the actual or threatened infringement, misappropriation, or violation of that party’s intellectual-property rights, confidential information, or trade secrets, or to enforce the class-action or jury-trial waiver.

27.10 Severability of Arbitration Provisions

If any provision of this arbitration agreement is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect, except that if the class-action waiver is held unenforceable with respect to any claim seeking public injunctive relief, that claim (and only that claim) will be severed and brought in a court of competent jurisdiction in Salt Lake County, Utah.

27.11 Survival

This Section survives any termination of these Terms or your account.

28. Modification of Terms

Shed may amend these Terms from time to time to reflect changes in law, in the Service, or in Shed’s business practices. Shed will provide notice of any amendment by posting the amended Terms on the Site with a revised “Effective Date” and, for material amendments, by additional notice to the email address then on file for your account.

Non-material amendments are effective upon posting; your continued use of the Site or the Service after posting constitutes acceptance of the amended Terms. Material amendments are effective no earlier than thirty (30) days after notice; before a material amendment takes effect, you have the right to terminate your account or subscription without further obligation other than payment for Service already received. Where required by applicable law (including California’s Automatic Renewal Law), Shed will provide additional or longer notice and will obtain affirmative consent to any material change to recurring-charge or auto-renewal terms.

Amendments do not apply retroactively to any Dispute (as defined in the Governing Law; Arbitration; Class Action Waiver section) of which Shed has actual notice before the effective date of the amendment.

29. Assignment

You may not assign, transfer, sublicense, or delegate these Terms or any of your rights or obligations under these Terms, by operation of law or otherwise, without Shed’s prior written consent. Any attempted assignment, transfer, sublicense, or delegation without such consent is null and void. Shed may freely assign, transfer, or delegate these Terms and any of its rights and obligations, in whole or in part, without your consent or notice, including in connection with a merger, acquisition, corporate reorganization, financing, or sale of all or substantially all of its assets. Subject to the foregoing, these Terms bind and inure to the benefit of the parties and their respective permitted successors and assigns.

30. Notice

Any notice you give to Shed under these Terms must be in writing and sent to support@tryshed.com (with a copy, for legal notices, to Shed Holdings, LLC, 10813 S River Front Pkwy, Ste 550, South Jordan, UT 84095, Attn: Legal). Any notice Shed gives to you under these Terms may be sent by email to the address then on file for your account, by message in the Patient Portal, or by posting notice on the Site, and will be deemed effective upon transmission or posting. You are responsible for keeping the email address and contact information on file for your account current.

31. Entire Agreement

These Terms, together with the Privacy Policy, the Notice of Privacy Practices, any supplemental program terms incorporated by reference, and any order confirmation issued at the time of purchase, constitute the entire agreement between you and Shed with respect to the Site, the Service, and the goods made available through the Site, and supersede all prior or contemporaneous understandings, communications, and agreements (whether oral or written) between you and Shed on those subjects. You acknowledge that you have not relied on any statement, representation, assurance, or warranty made or given by any person, whether or not employed by Shed, that is not set forth in these Terms or the documents incorporated by reference.

32. Survival

The provisions of these Terms that by their nature should survive termination of your account, cancellation of any subscription, or expiration of these Terms will survive, including the provisions addressing intellectual property; accrued payment obligations and true-up amounts; disclaimers of warranties; limitation of liability; indemnification; recording of communications; governing law; arbitration and class action waiver; entire agreement; severability; the Privacy Policy and HIPAA Notice; and any other provision that expressly or by its nature is intended to survive.

33. Government Access and Legal Process

Shed may access, preserve, and disclose your account information and any other information about you, including content of communications, if Shed determines in good faith that such access, preservation, or disclosure is reasonably necessary to: (a) comply with applicable law, regulation, legal process (including subpoenas, court orders, search warrants, and other lawful requests), or governmental investigation; (b) enforce these Terms, including investigation of potential violations; (c) detect, prevent, or otherwise address fraud, security, or technical issues; or (d) protect the rights, property, or safety of Shed, the Provider Group, any pharmacy partner, you, or any other person. Where permitted by law, Shed will use reasonable efforts to notify you of compulsory legal process directed to your account information before disclosure.

34. Export Controls and Sanctions

You represent and warrant that you (a) are not located in, under the control of, or a national or resident of any country or region that is subject to comprehensive U.S. trade sanctions or other U.S. embargoes; (b) are not identified on any U.S. government restricted-party list, including the U.S. Department of Treasury’s Office of Foreign Assets Control (OFAC) Specially Designated Nationals and Blocked Persons List; and (c) will not use the Site or the Service in violation of any applicable U.S. or non-U.S. export control, sanctions, or anti-corruption laws.

35. Additional Program Terms

Specific programs, promotions, beta or pilot features, and third-party-funded benefits may be governed by supplemental terms presented to you at the time of enrollment or use (“Supplemental Terms”). Supplemental Terms are incorporated into these Terms by this reference. In the event of any conflict between these Terms and any Supplemental Terms with respect to a specific program, the Supplemental Terms control with respect to that program only.

36. Digital Millennium Copyright Act

Shed respects the intellectual-property rights of others and expects users of the Site to do the same. If you believe in good faith that material accessible on the Site infringes a copyright you own or control, you may submit a written notice of claimed infringement to Shed’s designated copyright agent containing the elements required by 17 U.S.C. § 512(c)(3), including: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material that is claimed to be infringing and where it is located on the Site; (d) your contact information; (e) a statement that you have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner.

Notices may be sent to Shed’s designated copyright agent at support@tryshed.com (subject line: “DMCA Notice”) or by postal mail to Shed Holdings, LLC, Attn: DMCA Agent, 10813 S River Front Pkwy, Ste 550, South Jordan, UT 84095. Counter-notices may be submitted under 17 U.S.C. § 512(g)(3) to the same address. Shed may terminate the accounts of users who are determined to be repeat infringers.

37. Prescription Filling, Availability, and Professional Services:

PLEASE BE ADVISED.

All prescriptions are issued solely at the discretion of independent, licensed healthcare Providers after appropriate clinical evaluation. Shed does not prescribe, dispense, or sell medications.

Medications, including brand-name drugs such as Wegovy® and Zepbound®, may be purchased directly by Members through third-party pharmacies, including LillyDirect or NovoCare, after Provider approval.

Shed’s role is limited to facilitating access to Providers and coordinating communication between Members, Providers, and pharmacies. Shed does not receive compensation from pharmacies based on prescription volume or medication sales.

Due to availability or supply chain-related conditions which may not be foreseeable or predictable, Shed’s network of pharmacy partners may not be able to procure and provide to you brand-name medications. In that event, Shed will work with you to explore other fulfillment options, if available.

You agree and understand that your prescription(s) may be filled by and transferred between any of Shed’s pharmacy partners and you agree that your Provider and/or Shed may take these actions on your behalf. Shed does not control or interfere with any professional service provided by its pharmacy partners, and each is solely responsible for their provision of professional services rendered to you.

Likewise, Shed makes no representations or guarantees regarding any medication or other product’s place of origin. Medications and other products may be shipped to you directly from sources other than within the United States, including without limitation the United Kingdom, Canada, and other locations.

Medication availability is subject to clinical approval, pharmacy inventory, supply chain constraints, and regulatory requirements. Shed does not guarantee that any medication—including GLP-1 medications—will be available, and Shed does not influence the Provider Group’s decision to initiate, continue, or discontinue any medication.

By accepting this Agreement, you acknowledge and agree that any services you receive from Shed’s pharmacy partners and your healthcare Providers through the Site or otherwise are also subject to this Agreement, and that Shed’s affiliates in providing Services to you–including without limitation its affiliated pharmacies, healthcare providers, labs, shipping companies, and others–are third-party beneficiaries of this Agreement.

38. Pharmacy Partners

Strive Compounding Pharmacy:
1275 E Baseline Rd #104
Gilbert, AZ 85233

Promise Pharmacy:
31818 US 19 S
Palm Harbor, FL 34684

DCA Pharmacy
233 Bedford Way
Franklin, TN 37064

39. Severability:

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under any applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal, and the rest of these Terms and Conditions will still be considered valid.

40. Corporate Practice of Medicine Compliance (California and Other States)

Shed provides administrative, technology, and membership services only and does not provide medical care, diagnosis, or treatment. All professional medical services are provided by independent, physician-owned or licensed entities with whom Shed contracts to provide administrative support.

Shed does not control or interfere with any Provider’s medical judgment, and no portion of the membership fee paid to Shed constitutes payment for medical services.

41. California Residents

If you are a California resident, the following supplemental provisions apply in addition to the other provisions of these Terms.

41.1 Confidentiality of Medical Information Act

California’s Confidentiality of Medical Information Act (Civil Code § 56 et seq.) (the “CMIA”) requires a Provider to obtain a patient’s explicit authorization before electronically disclosing medical information. By accepting these Terms and authorizing electronic communications (including SMS communications under Section 6 (Communication via SMS or Similar Messaging Technologies)), you provide that authorization for the purposes of the CMIA, subject to your right to withdraw that authorization at any time prospectively.

41.2 California Consumer Privacy Act

Your rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (the “CCPA”), and the mechanics for exercising those rights, are described in the Privacy Policy. Personal information collected by the Provider Group in connection with the provision of healthcare services is not subject to the CCPA, but is protected under HIPAA and the CMIA.

41.3 Automatic Renewal Law

Shed’s subscription and renewal terms are designed to comply with California’s Automatic Renewal Law (Business and Professions Code § 17600 et seq.) (the “ARL”), including the cancellation, notification, and consent requirements specifically referenced in the Multi-Month Subscriptions and Care Membership Plans sections of these Terms.

41.4 Shine the Light

California Civil Code § 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for direct-marketing purposes. To make such a request, please contact us at support@tryshed.com.

41.5 Complaint Resolution

California Civil Code § 1789.3 requires us to provide the following notice: the provider of this Service is Shed Holdings, LLC, 10813 S River Front Pkwy, Ste 550, South Jordan, UT 84095. You may file a complaint regarding the Service or seek information about the cost of the Service by contacting us in writing at the address above or by email at support@tryshed.com. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Boulevard, Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

42. Contact Details:

Please contact us if you have any questions or concerns. Our contact details are as follows:

Email:
support@tryshed.com

Address:
10813 S River Front Pkwy, Ste 550
South Jordan, UT 84095

Effective Date: June 10, 2026