These terms and conditions (the “Terms and Conditions”) govern the use of https://tryshed.com (the “Site”) as well as all goods and services sold or otherwise facilitated via the Site. This Site is owned and operated by Shed Holdings, LLC (“Shed”). This Site is a telehealth and communications website. Shed is not a medical group, does not practice medicine, and does not provide medical advice, diagnosis, or treatment.
All telehealth, clinical evaluations, prescriptions, treatment plans, follow-up schedules, and all other medical services available through the Site are provided exclusively by independent, physician-owned or licensed professional entities (“Provider Group”) and their affiliated licensed healthcare providers (“Providers”).
Decisions regarding medical appropriateness, prescribing, modality of care (synchronous or asynchronous), eligibility for treatment, and follow-up cadence rest solely with the Provider Group and its Providers, not Shed.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
State-Specific Telehealth and Asynchronous Care Compliance
Availability of asynchronous (non-video) medical evaluation varies by state law. Determinations regarding whether asynchronous care is legally permitted or clinically appropriate are made solely by the Provider Group. Shed does not determine clinical modality, and may disable asynchronous functionality at the direction of the Provider Group.
Intellectual Property
All content published and made available on our Site is the property of Shed and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Age Restrictions
The minimum age to use our Site is 18 years old. By using this Site, users agree and represent that they are over 18 years old. We do not assume any legal responsibility for false statements about age.
Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
Harass or mistreat other users of our Site;
Violate the rights of other users of our Site;
Violate the intellectual property rights or the Site owners or any third party to the Site;
Hack into the account of another user of the Site;
Act in any way that could be considered fraudulent; or
Post any material that may be deemed inappropriate or offensive.
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend, or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
Communication via SMS or Similar Messaging Technologies
Your Consent to SMS PHI Communications:
By using our services, you expressly consent to receive communications containing your Personal Health Information (“PHI”) via standard SMS text messaging or similar unencrypted messaging technologies (e.g., MMS), including but not limited to appointment reminders, prescription details, test results, or other health-related information.
Safeguards and Risk Acknowledgment:
We take reasonable administrative, technical, and physical precautions—and thoroughly vet our internal systems and those of our service providers—to protect your PHI and maintain compliance with applicable health and privacy laws, including the Health Insurance Portability and Accountability Act ("HIPAA") and similar state laws.
Nevertheless, standard SMS and similar technologies:
• May not be fully encrypted end-to-end during transmission or storage;
• May leave message copies on your device, your carrier’s systems, or intermediate networks;
• Can be accessed by individual(s) with access to your device or phone account;
• May be intercepted or otherwise compromised.
Regulatory Compliance and Alternatives:
Under HIPAA, you have the right to request confidential communications via alternative, more secure methods, such as your encrypted patient portal. If such a request is reasonable, we will accommodate it—but first, you must acknowledge these risks and affirm your continued consent to SMS-based PHI communication.
State-Specific Privacy Considerations:
California: Under the Confidentiality of Medical Information Act (CMIA), a Provider must obtain explicit patient consent before electronically disclosing medical information—this clause serves as that consent.
Opt-Out / Revocation of Consent:
You may withdraw your consent to receive PHI via SMS at any time by notifying us through the secure messaging portal or by contacting our support team. Your request will be honored prospectively—but communications already sent via SMS prior to your revocation remain authorized.
Documentation:
Your continued use of our services after receiving this disclosure constitutes consent, which we will document and retain as required by HIPAA.
Accounts
When you create an account on our Site, you agree to the following:
You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and all personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes. We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Sale of Services
These Terms and Conditions govern the sale of services and goods available on our Site. The following services and products are or may be made available on or facilitated by our Site:
Telehealth Services
Weight-Loss Solutions
Longevity Solutions
Hair-Loss Solutions
Hormone Replacement
TherapyLab Testing
Dermatology Solutions
Sex Health Solutions
Nutritional Supplements
Health Coaching
Miscellaneous Goods
The services and goods will be paid for in full when they are ordered.
These Terms and Conditions apply to all the services and goods that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services and goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images, and we cannot guarantee the accuracy of all services and goods we provide. You agree to purchase services and goods from our Site at your own risk.
We reserve the right to modify, reject, or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid unless you have already received the service or product you ordered. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Financial Agreement
Payments made to Shed are for administrative, technology, and membership services that provide access to the Shed Platform and related non-clinical resources. All professional medical services are provided by independent, licensed healthcare providers.
Shed does not receive or retain any portion of fees paid for medical or pharmacy services. Where permitted by law, payments for professional services may be collected by an independent medical group or its designated billing agent, not by Shed.
Payment of all fees is expected at the time of service or order via the payment method on file. You hereby authorize payment directly to Shed for all services rendered and goods purchased where applicable.
Payments can be made via credit/debit card and are due at the time of purchase. Credit/debit card payments can be made directly within the Shed Portal.
You hereby warrant and agree that you understand that all Medication Programs with Shed are subscription-based programs that renew automatically. Billing may occur either every twenty-eight (28) days or on a monthly basis, depending on your specific program. Subscriptions are only eligible for cancellation after two months or at the close of your renewal cycles, whichever is longer.
You may cancel your Subscription up to seventy-two (72) hours before your next billing cycle begins. Cancellations will take effect at the end of the current Subscription period, and only future charges will be canceled.
To cancel your subscription, you may do so through your Patient Portal once you have met your two-month commitment. Simply log into your Patient Portal, navigate to “My Treatments,” and select “Manage Subscription.”
You are responsible for all Subscription Fees (plus any applicable taxes and other charges) for the current Subscription period. If you cancel, you will retain access to the Services until the end of your Subscription period.
You agree and acknowledge that a prescription for any particular medication is not guaranteed and is subject to the independent medical judgment of your prescribing Provider during your consultation.
You agree that Shed reserves the right to stop, pause, or cancel a treatment plan, program, or other service for an individual at any time. If you default on your account, you agree that you will be subject to finance and/or legal fees in addition to the total account balance.
You expressly acknowledge and agree to the above financial and cancellation policies. In the case of default payment, you are responsible for full payment of the balance, interest accrued, and any collection costs and legal fees incurred to collect on this account. You understand that insurance may not be accepted by Shed for its services. By utilizing the Site, including the ordering and/or purchasing of services or goods, you acknowledge that you have read, understand, and accept the information and conditions specified in this agreement.
Subscriptions
Certain Shed programs operate on a monthly subscription basis. Such subscriptions may include:
• Access to prescribed medication (subject to Provider evaluation and approval)
• Access to scheduling visits with independent licensed healthcare providers, as medically appropriate and determined solely by the Provider Group.
• Access to text-based health coaching and community resources.
• Access to LillyCare and NovoDirect for brand-name medications (e.g, Wegovy® and Zepbound® in connection with Provider approval).
PLEASE BE ADVISED:
• The membership fee is separate from the cost of medication.
• Shed does not dispense or sell medication directly.
• Members are responsible for purchasing approved prescriptions directly through LillyDirect or NovoCare.
• Membership fees are non-refundable once a patient has been approved for treatment.
• If you are not approved for treatment by a licensed Provider, your membership fee will be refunded.
• Any clinical requirements described in connection with a membership program—such as follow-up visits, clinical check-ins, or medication monitoring—represent requirements set by the Provider Group and not by Shed.
Commitment Period:
All programs require a minimum commitment of two (2) full months. Early cancellation within this period does not release you from payment obligations and will not result in a refund or credit.
Billing and Auto-Renewal:
Your subscription will automatically renew each month on your original billing date. Your payment method on file will be charged unless you cancel your subscription in accordance with the cancellation policy below.
Cancellation Policy:
You must cancel your subscription at least seventy-two (72) hours before your next billing date to avoid being charged for the upcoming month. Cancellations submitted less than 72 hours before your billing date will apply to the following month.
Refund Policy:
All subscription fees are non-refundable once charged, including but not limited to situations where:
• You fail to complete required follow-up appointments or refill request forms
• You do not utilize the text-based coaching services or Provider visits
• You cancel after the 72-hour cancellation window
• You attempt to cancel before fulfilling the two-month minimum commitment
Failure to engage with program requirements or services does not constitute grounds for a refund.
If medication is not shipped due to your failure to complete necessary actions (e.g., submitting a refill request form, attending a required visit), that month remains ineligible for a refund. However, at Shed’s discretion, you may be eligible for a one-time credit toward a future month’s shipment once required actions are completed and your subscription remains active.
All credits must be used within 60 days and cannot be exchanged for cash or transferred to another account. Credits do not hold any cash value.
Modifications and Termination:
Shed reserves the right to modify or discontinue its services or these terms at any time, with reasonable notice as required by applicable law.
Eligibility and Compliance:
By subscribing, you confirm that you are at least 18 years of age and located in a U.S. state where Shed services are available. You agree to comply with all applicable federal, state, and local laws in connection with your use of the services.
Program Change:
Billing
By submitting a program change request, you agree to be charged for the new program at the time of submission.
Temporary Pause During Change:
When a program change is submitted, your subscription will be placed on a temporary pause for up to 21 days. If you do not meet with your Provider during this time, your original subscription will resume.
Refill and Order Processing:
If you have a refill in progress at the time of your program change, the change will apply to your next order. Please note that Shed is unable to cancel or modify any orders that are already processing or preparing for shipment. Cancellation and Pause
Restrictions During Change:
Once you submit a program change request, you will not be able to cancel or pause your subscription until the program change process has been completed.
Multi-Month Subscriptions
1. Minimum Term and Billing
By purchasing a multi-month subscription, you agree to a minimum commitment of two (2) full billing months (the “Minimum Term”). Your full multi-month program fee will be charged in its entirety at the time of purchase. After the Minimum Term expires, your subscription will automatically convert to and renew on a monthly or 28-day basis at the then-current standard rate (currently $249 per month for Compounded Semalutide and $349 per month for Compounded Tirzepatide), unless you cancel in accordance with the cancellation terms below. We will give you at least thirty (30) days’ notice of any change in that rate, and at least seven (7) days’ notice where required by California law.2. Fulfillment
Medication under 6-month and 12-month subscriptions is fulfilled in shipment cycles of either one (1) or two (2) vials, each vial containing four (4) weeks of medication (one injection per week). Your shipment cycle is determined at the time of your order based on your state of residence and applicable regulations.Members receiving two-vial shipments will receive eight (8) weeks of supply per shipment, dispatched approximately every eight (8) weeks. Members receiving one-vial shipments will receive four (4) weeks of supply per shipment, dispatched approximately every four (4) weeks.Under a 6-month subscription, you will receive a total of twenty-four (24) weeks of medication, delivered in either three (3) two-vial shipments or six (6) one-vial shipments depending on your fulfillment cycle. Under a 12-month subscription, you will receive a total of forty-eight (48) weeks of medication, delivered in either six (6) two-vial shipments or twelve (12) one-vial shipments.Partial fulfillment cycles are not available. Once a shipment has been dispatched, that cycle is considered used in full and is non-refundable, regardless of how much of the supply you have consumed. Applicable federal and state pharmacy laws prohibit the restocking of dispensed prescription medication3. Cancellation
You may cancel your multi-month subscription at any time after completing the Minimum Term in any of the following ways: (i) by clicking the “Cancel Subscription” link in your Member Portal; (ii) by clicking the cancellation link included in any billing confirmation or shipment preview email from Shed; or (iii) by contacting Shed’s Member Success Team at support@tryshed.com. Cancellation requests must be submitted at least 72 hours before your next scheduled shipment date to take effect for that cycle. Requests submitted within 72 hours of a scheduled shipment will apply to the following cycle. Cancellation is confirmed by email within twenty-four (24) hours. Shed will not require you to complete a retention offer, discount offer, or additional customer-service interaction as a condition of cancellation.Cancellation ends your access to the program but does not automatically entitle you to a refund. A refund is only issued where unfulfilled cycles remain — meaning cycles for which medication has not yet shipped. If all medication under your subscription has been shipped, no refund will be issued.4. Refund Calculation
Refunds may be issued for the unused portion of a subscription under the following circumstances:A licensed provider determines you are not medically eligible for treatmentIf you are advised to discontinue by a providerWe are unable to fulfill your prescription due to supply or operational issuesRefunds will not be issued for lack of results, change of mind, or failure to follow the prescribed treatment plan.Where a refund is due on cancellation, the amount is calculated as follows: the number of months used is repriced at the applicable month-to-month rate, and the difference between that amount and the total paid is refunded. A “used month” is any month for which medication has shipped. Partial months count as a full used month.ExampleMember purchases a 6-month semaglutide plan at $199/month ($1,194 paid). Cancels after 3 months with medication shipped for all 3.Used months repriced: 3 × $249 (month-to-month rate) = $747Refund: $1,194 − $747 = $447If medication has shipped for all 6 months: no refund is dueExampleMember purchases a 6-month semaglutide plan at $199/month ($1,194 paid). Cancels after 3 months with medication shipped for all 3.Used months repriced: 3 × $249 (month-to-month rate) = $747Refund: $1,194 − $747 = $447If medication has shipped for all 6 months: no refund is due5. Minimum Term — No RefundNo refund will be issued for any cycles within the Minimum Term, except (i) as provided in Section 7 (Adverse Reactions), (ii) as provided in Section 10 (Shed-Initiated Changes), (iii) as provided in Section 12 (Servicemembers), (iv) upon the member’s death or permanent incapacitation, (v) where required by applicable state consumer-protection, cooling-off, or rescission law, or (vi) where an FDA recall, market withdrawal, or other regulatory action prevents fulfillment. You will retain access to the program through the end of your Minimum Term period.6. Program PauseMembers on multi-month subscriptions are eligible for one (1) program pause per subscription term, for a maximum of 3 weeks. Pause requests must be submitted at least 48 hours before your next scheduled shipment. Pause requests submitted within 48 hours of a scheduled shipment will apply to the following cycle.A pause suspends your next shipment and extends your subscription term accordingly. It does not reduce, delay, or otherwise affect any payment obligations to a Buy Now, Pay Later provider if you have used such a service to finance your subscription.Provider-Recommended PauseIf your licensed Provider recommends a pause in your program for medical reasons, that pause will be approved without restriction and will not count against your standard one-pause allowance.8. Adverse Reactions
If you experience an adverse reaction to your medication and your Provider determines you are unable to continue the program, your subscription will be cancelled immediately. The Minimum Term commitment will not apply. Within five (5) business days of your Provider’s determination, Shed will: (a) refund all amounts you paid for unshipped cycles at the price you paid (not repriced at the month-to-month rate); and (b) as a good-faith measure, refund the greater of fifty percent (50%) of the amount paid for your last shipped cycle or the pro-rata unused portion of that cycle. Applicable federal and state pharmacy laws prohibit the return and restocking of dispensed prescription medication, so shipped medication cannot be returned. Your Provider’s determination of adverse reaction will not be separately contested by Shed for purposes of this Section.8. Medication ChangesA request to change your prescribed medication mid-subscription will be treated as a cancellation of your current plan and enrollment in a new plan. The remaining balance on your current plan will be calculated and applied as a credit toward your new plan.The following applies to the credit:If the credit does not cover the full cost of the new plan, you will be required to pay the difference at the time the new plan is activated.If your credit exceeds the cost of the new plan, the surplus will be refunded to your original payment method.Credits are non-transferable and have no cash value outside of application toward a Shed program.
If your new medication is not clinically approved by your Provider, your credit will be held for up to eighteen (18) months. Credits not applied within eighteen (18) months will be refunded to your original payment method upon your request.9. Buy Now, Pay Later (BNPL)If you finance your multi-month subscription using a Buy Now, Pay Later service (such as Affirm, Klarna, or Afterpay), Shed receives the full program amount from the BNPL lender at the time of purchase. Your installment payment obligations are governed by your agreement with the BNPL provider and are not affected by a program pause, cancellation, or dispute with Shed.Where a refund is due to you from Shed, it will be issued to your BNPL lender, who will apply it to reduce your outstanding balance or return funds to your payment method in accordance with the lender’s policies. Refund processing timelines are subject to the lender’s applicable refund window (Affirm: 120 days; Klarna/Afterpay: 180 days from original transaction). Shed will transmit your refund to your BNPL lender within three (3) business days of confirmed cancellation. Your BNPL lender will then apply the refund to your balance in accordance with its own processing windows, which may take up to the refund windows identified above. Until the refund is posted to your BNPL account, you remain obligated to make installment payments to your BNPL lender under your separate agreement with that lender. If you believe your BNPL lender is delayed beyond its stated window, please contact support@tryshed.com and we will assist in escalating the refund with your BNPL lender.10. Shed-Initiated Changes
If Shed Holdings initiates a commercial or operational change (including formulary changes or supply disruption), or your Provider (acting through the affiliated Provider Group) initiates a change to your program — including due to clinical ineligibility identified after enrollment — you will be made whole on all unfulfilled cycles at the price you paid. The month-to-month repricing formula and Minimum Term restriction do not apply to changes initiated under this Section 10 or, for the avoidance of doubt, to refunds due under Section 7 (Adverse Reactions) changes.11. Member Agreements
By purchasing a multi-month subscription, you confirm that you have read, understood, and agree to these Multi-Month Subscription Terms in addition to Shed’s general Terms and Conditions. All applicable agreements are presented and must be accepted at the point of enrollment. At the point of enrollment, you will also be asked to separately affirm your consent to (a) the automatic renewal terms and cadence described in Section 1, (b) the recurring charge amount (or the formula used to calculate it), and (c) the cancellation mechanism described in Section 3. Your affirmative consent to these items is recorded and retained by Shed as required by applicable automatic-renewal laws.
12. ServicemembersIf you are a member of the U.S. Armed Forces and either enter military service after enrolling in a multi-month subscription, or receive orders for a permanent change of station or deployment outside the continental United States for ninety (90) days or more, you may terminate your subscription without penalty in accordance with the Servicemembers Civil Relief Act (50 U.S.C. § 3955). A full refund of unshipped cycles will be issued at the price you paid. Please provide a copy of your military orders to support@tryshed.com.13. Cancellation for California ResidentsIn accordance with California’s Automatic Renewal Law (ARL), members who are residents of California may cancel their multi-month subscription at any time after completing the Term through an easily accessible and immediate online mechanism.Cancellation Method: You may cancel your subscription by clicking the “Cancel Subscription” link in your Member Portal or by clicking the cancellation link included in any billing confirmation or shipment preview email from Shed.No Hindrance: Shed will not require you to complete a retention offer, discount offer, or additional customer-service interaction as a condition of cancellation.Timing: Cancellation requests must be submitted at least 72 hours before your next scheduled shipment date to take effect for that cycle.
Payments
You agree to pay all fees due for services requested and pursuant to all payment terms presented to you when engaging in transactions. Prices are subject to change at any point at our sole discretion. You will see a prompt for your payment details, such as your credit card information and any promotional codes you may have. By entering your payment information and submitting your request, you authorize us, our affiliates, or our third-party payment processors to charge the amount due, including recurring fees associated with Subscription Services (as defined below).
You understand and agree that you are responsible for all fees due to receive health care services and pharmacy services, including any fees charged by the health care organization(s) or Provider(s) that provide services to you in connection with the Services. Your payments to Shed may include fees charged by health care organization(s) or Provider(s) for health care services and/or pharmacy services, which Shed collects on their behalf. In the event that your credit card expires or Shed, our affiliates, or our third-party payment processors are unable to process your payment, you may receive notice for you to provide an alternative payment method. Neither Shed nor its affiliate Providers, pharmacies, or other service Providers have any obligation to provide any health care services or pharmacy services unless and until full payment has been received or otherwise verified. You are responsible for keeping your payment information (such as credit card number and billing address) accurate and up-to-date at all times.
As described above, certain products or services offered on the Services may be offered on a subscription basis (“Subscription Services”). For Subscription Services, your payment method will be automatically charged at regular intervals as described during the checkout process for the applicable Subscription Services. You may cancel a subscription at any time before the cancellation cutoff date as indicated to you at the time you purchase a Subscription Service. You will also be informed about how you can cancel these Subscription Services.
EXCEPT AS OTHERWISE SET FORTH IN ANY RETURN OR REFUND POLICY PROVIDED TO YOU ON THE SERVICES, YOU ACKNOWLEDGE AND AGREE THAT DUE TO THE NATURE OF THE PRODUCTS AND SERVICES PURCHASABLE THROUGH THE SERVICES ANY APPLICABLE FEES AND OTHER CHARGES ARE NOT REFUNDABLE IN WHOLE OR IN PART. YOU ARE FULLY LIABLE FOR ALL CHARGES TO YOUR ACCOUNT, INCLUDING ANY UNAUTHORIZED CHARGES.
We accept the following payment methods on our Site:
Payment Cards:
When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use, including without limitation credit and debit cards, Flex- and Health Savings Account Cards, and other electronic methods of payment as accepted by us from time to time. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shed Money Back Guarantee:
Shed offers a money back guarantee. You may be eligible for a refund or program credit if you fully comply with all program requirements and do not achieve at least a 10% reduction in your baseline body weight within nine months. Full compliance with the program requirements—such as regular check-ins, proper use of medication, and adherence to lifestyle and coaching recommendations—is necessary to qualify for this guarantee.
By participating in the program, you agree to these terms and conditions and acknowledge that adherence to the program and accurate reporting are essential for eligibility.
Please note that participation is subject to change at any time. We reserve the right to cancel the program or update these terms at our discretion, with changes applying to all future requests or claims.
Participation in any medication-based weight-loss program requires medical evaluation and ongoing oversight by the Provider Group. All determinations regarding eligibility, medication appropriateness, dosing, titration, continuation of therapy, or discontinuation are made exclusively by the Providers. Shed does not control or influence these medical decisions.
The administrative requirements listed in this program—including logging activity, engaging with coaching resources, completing educational modules, and timely participation in the Shed platform—are membership obligations and do not constitute medical advice.
Who qualifies for the guarantee?
Start Date: You must have begun your medication with Shed on or after February 12, 2025.
First-Time Use: This must be your first experience using the eligible medication class (GLP-1s, Bupropion+Naltrexone, or Metformin+Topiramate+Naltrexone). Prior use of these medications (compounded or branded) disqualifies you.
Medical Suitability: You must complete a medical evaluation and obtain approval through Shed’s network of Providers to ensure you are an appropriate candidate for treatment. This includes providing accurate health and weight information.
Program Commitment:
To qualify for the guarantee, you must fully adhere to the following:
Medication Protocol: Take your prescribed medication for the duration of the program as directed by your Provider. Medications must be ordered through the Shed Member Portal.
Provider appointments: Attend all required medical follow-up visits.
Educational requirements: Complete all assigned learning modules in the Shed Member Portal.
Check-ins: Complete monthly check-ins through the Shed Member Portal.
Weight reporting: Log your weight weekly in the Shed Member Portal.
Community participation: Post at least once a week in the Shed Facebook Community.
Medication-Specific Requirements:
All medication dosing protocols must be followed as prescribed by your Provider. The following additional requirements apply by medication type:
1. Injectable GLP-1s (Semaglutide or Tirzepatide)
• Medication must be taken continuously for 9 months, as prescribed.
• You must be actively working with a Shed Health Coach.
• No more than two (2) missed virtual or text-based coaching sessions.
2. Oral GLP-1 (Semaglutide or Tirzepatide)
• Medication must be taken continuously for 9 months, as prescribed.
• You must be actively working with a Shed Health Coach.
• No more than two (2) missed virtual or text-based coaching sessions.
3. Other Weight-loss medications
(e.g., Naltrexone + Bupropion, Metformin + Naltrexone + Topiramate)
• Medication must be taken continuously for 9 months, as prescribed.
• You must attend two (2) coaching sessions per month with your Shed Health Coach (included in your program).
• No more than two (2) no-shows or late cancellations.
• You must actively work toward personalized goals assigned by your Coach.
• You must complete all assigned educational resources on time.
Medication Program Disclaimer:
All medication programs are determined by your licensed Provider. Program length, dose, and medication changes are based on medical appropriateness and are at the sole discretion of your Provider.
Note: Continuing on medication for the full 9 months is not guaranteed. Ongoing treatment is determined by your Provider based on medical necessity, effectiveness, and safety.
If your Provider discontinues medication for any reason before the 9-month period ends, you may still remain eligible for the Shed Weight Loss Guarantee by continuing with a Shed Health Coach for the remainder of the 9-month program.
Failure to Achieve Weight Loss:
If, after meeting all the above requirements, you fail to lose at least 10% of your baseline weight (as recorded during your initial intake), you may qualify for Shed’s Weight Loss Guarantee Program.
Exclusions:
You are excluded from the Shed Weight Loss Guarantee if:
Patients are not eligible for the weight-loss guarantee if they have any of the following:
• You are not a first-time user of the eligible medication class.
• Personal or family history of medullary thyroid cancer (MTC) or MEN 2
• Type 1 diabetes
• Active eating disorders (e.g., anorexia, bulimia, binge eating)
• Severe gastrointestinal issues (e.g., gastroparesis, IBD)
• Significant kidney or liver disease
• History of pancreatitis or unmanaged gallbladder disease
• Pregnancy or breastfeeding
• Bariatric surgery within the past 12 months
• Use of medications that conflict with treatment
• Uncontrolled psychiatric conditions that affect compliance
• Non-adherence to treatment, dosing, coaching, or appointment requirements
• You experience significant hormonal changes during the program.
• You use other weight-loss methods or medications not prescribed by Shed during the program.
Eligibility is determined by the prescribing Provider based on medical history and clinical guidelines.
You fail to meet any of the program requirements listed above.
Verification:
To request a refund, email support@tryshed.com and ensure:
Your weight is self-attested every week for the full nine-month period.
Each weight entry must be time-stamped and submitted consistently on the day it is recorded.
Medication Adherence:
You must attest that you followed your Provider’s prescribed dosing protocol throughout the program. This includes taking medication at the frequency and dose determined by your Shed Provider. If requested, you may be asked to provide reasonable documentation of adherence, such as dosing confirmation logs or other supporting records.
How the Verification Process Works:
All submissions will be reviewed by the Shed team to ensure full compliance with the guarantee requirements. Eligibility will be determined based on accurate, consistent, and timely completion of all program components.
Only submissions using our approved process will be reviewed.
The final eligibility decision rests solely with Shed.
No Guarantee of Results:
Results of all medications you may be prescribed vary among individuals. By proceeding, you acknowledge and agree that there is no guarantee that you will achieve weight loss or other desired outcomes. Likewise, you acknowledge that some or all medications may cause adverse side-effects. You should consult with your provider for any questions, concerns, or issues, arising from your use of any medications you may be prescribed.
Refund Details:
If a licensed provider does not approve you for any treatment after checkout, you will receive a full refund for your order. If you are not approved for your original medication but are approved for an alternate option, the price difference will be credited toward the alternate medication approved by a licensed provider.
Approved refunds will be processed within 30 days of verification.
Refunds are limited to the total amount actually paid in full for the subscription or eligible service fees during the first nine months, minus any promotional or discounted rates applied.
Refunds will be credited to the original payment method.
Incidental costs (e.g., lab fees, shipping, coaching upgrades, or other add-ons) are not eligible for refund.
Refunds are non-transferable.
Consumer Protection Law:
Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability:
Shed and its directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity:
Except where prohibited by law, by using this Site you indemnify and hold harmless Shed and our directors, officers, agents, employees, subsidiaries, and affiliates (the “Shed Individuals”) from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions. In no event shall Shed be held liable to you for; damages in excess of (1) what you actually paid for goods and services via the Site in any 12-month period or (2) $10,000, whichever amount is lower.
Applicable Law and Dispute Resolution:
These Terms and Conditions are governed by the laws of the State of Utah. Any dispute relating to, arising out of, or otherwise connected to this Agreement or the services or products purchased or contracted on or through the Site shall be resolved exclusively in the State Courts of the State of Utah located in Salt Lake County without regard to conflicts of law principles. The prevailing party in any such litigation will be entitled to recover its reasonable attorney fees and costs.
You acknowledge and agree that you will not participate in any multi-plaintiff or class action lawsuits with regard to these Terms and Conditions, but rather will utilize only those methods and means of dispute resolution outlined above on an individual basis.
Prescription Filling, Availability, and Professional Services:
PLEASE BE ADVISED.
All prescriptions are issued solely at the discretion of independent, licensed healthcare Providers after appropriate clinical evaluation. Shed does not prescribe, dispense, or sell medications.
Medications, including brand-name drugs such as Wegovy® and Zepbound®, may be purchased directly by Members through third-party pharmacies, including LillyDirect or NovoCare, after Provider approval.
Shed’s role is limited to facilitating access to Providers and coordinating communication between Members, Providers, and pharmacies. Shed does not receive compensation from pharmacies based on prescription volume or medication sales.
Due to availability or supply chain-related conditions which may not be foreseeable or predictable, Shed’s network of pharmacy partners may not be able to procure and provide to you brand-name medications. In that event, Shed will work with you to explore other fulfillment options, if available.
You agree and understand that your prescription(s) may be filled by and transferred between any of Shed’s pharmacy partners and you agree that your Provider and/or Shed may take these actions on your behalf. Shed does not control or interfere with any professional service provided by its pharmacy partners, and each is solely responsible for their provision of professional services rendered to you.
Likewise, Shed makes no representations or guarantees regarding any medication or other product’s place of origin. Medications and other products may be shipped to you directly from sources other than within the United States, including without limitation the United Kingdom, Canada, and other locations.
Medication availability is subject to clinical approval, pharmacy inventory, supply chain constraints, and regulatory requirements. Shed does not guarantee that any medication—including GLP-1 medications—will be available, and Shed does not influence the Provider Group’s decision to initiate, continue, or discontinue any medication.
By accepting this Agreement, you acknowledge and agree that any services you receive from Shed’s pharmacy partners and your healthcare Providers through the Site or otherwise are also subject to this Agreement, and that Shed’s affiliates in providing Services to you–including without limitation its affiliated pharmacies, healthcare providers, labs, shipping companies, and others–are third-party beneficiaries of this Agreement.
Pharmacy Partners
Strive Compounding Pharmacy:
1275 E Baseline Rd #104
Gilbert, AZ 852339:39
Promise Pharmacy:
31818 US 19 S
Palm Harbor, FL 34684
Foothills Professional Pharmacy:
2727 W Baseline Rd, Suite 1
Tempe, AZ 85283
Severability:
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under any applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal, and the rest of these Terms and Conditions will still be considered valid.
Changes:
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Corporate Practice of Medicine Compliance (California and Other States)
Shed provides administrative, technology, and membership services only and does not provide medical care, diagnosis, or treatment. All professional medical services are provided by independent, physician-owned or licensed entities with whom Shed contracts to provide administrative support.
Shed does not control or interfere with any Provider’s medical judgment, and no portion of the membership fee paid to Shed constitutes payment for medical services.
Contact Details:
Please contact us if you have any questions or concerns. Our contact details are as follows:
Email:
support@tryshed.com
Address:
10813 S River Front Pkwy, Ste 550
South Jordan, UT 84095
Effective Date: April 28, 2028
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