Terms and Conditions

These terms and conditions (the “Terms and Conditions”) govern the use of  (the “Site”) as well as all goods and services sold or otherwise facilitated via the Site. This Site is owned and operated by Shed Holdings, LLC (“Shed”). This Site is a telehealth and communications website. Shed is not a medical group, does not practice medicine, and does not provide medical advice, diagnosis, or treatment.

All telehealth, clinical evaluations, prescriptions, treatment plans, follow-up schedules, and all other medical services available through the Site are provided exclusively by independent, physician-owned or licensed professional entities (“Provider Group”) and their affiliated licensed healthcare providers (“Providers”).

Decisions regarding medical appropriateness, prescribing, modality of care (synchronous or asynchronous), eligibility for treatment, and follow-up cadence rest solely with the Provider Group and its Providers, not Shed.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

1. State-Specific Telehealth and Asynchronous Care Compliance

Availability of asynchronous (non-video) medical evaluation varies by state law. Determinations regarding whether asynchronous care is legally permitted or clinically appropriate are made solely by the Provider Group. Shed does not determine clinical modality, and may disable asynchronous functionality at the direction of the Provider Group.

2. Telehealth Informed Consent

2.1 Nature of Telehealth Services

By using the Site to seek or receive medical evaluation, prescriptions, or follow-up care, you acknowledge and agree that you are receiving those services via telehealth. Telehealth involves the use of electronic communications (including secure messaging, audio, video, and asynchronous data exchange) to enable a Provider to evaluate, diagnose, and treat you remotely. Because no in-person physical examination is performed through the Site, certain conditions may not be diagnosable through telehealth, and your Provider may determine that in-person care is medically necessary.

2.2 No Emergency Services

THE SITE AND THE SERVICE ARE NOT INTENDED FOR EMERGENCIES. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, A LIFE-THREATENING CONDITION, OR A MENTAL-HEALTH CRISIS, CALL 911 IMMEDIATELY OR PROCEED TO THE NEAREST EMERGENCY ROOM. IF YOU OR SOMEONE YOU KNOW IS IN CRISIS, CALL OR TEXT 988 (THE SUICIDE AND CRISIS LIFELINE). NEITHER SHED NOR THE PROVIDER GROUP PROVIDES EMERGENCY MEDICAL SERVICES OR REAL-TIME CRISIS RESPONSE THROUGH THE SITE.

2.3 Provider Licensure

Providers furnish telehealth services only in states in which they hold an active, unrestricted license to practice. The availability of any particular Provider, medication, modality (synchronous or asynchronous), or service depends on the state in which you are physically located at the time of the visit and on applicable state and federal law, including state pharmacy and controlled-substance laws. You agree to inform Shed and the Provider Group promptly if you relocate or are physically located in a different state at the time of any visit.

2.4 Benefits, Limitations, and Risks of Telehealth

Telehealth offers convenient access to licensed Providers and may reduce the time and travel associated with in-person care. Telehealth also carries limitations and risks, including: (a) the Provider may not have all of the information that would be available from an in-person examination; (b) audio, video, or data transmission could be interrupted or distorted by technological failures; (c) electronic communications could, despite reasonable safeguards, be intercepted, breached, or accessed by unauthorized persons; and (d) follow-up or in-person care may still be required. You acknowledge and accept these limitations and risks.

2.5 Documentation and Records

Telehealth encounters are documented in the Provider Group’s medical records system. You may request a copy of, or seek to amend, your medical records in accordance with the Notice of Privacy Practices and applicable law.

2.6 Right to Withhold or Withdraw Consent

Your participation in telehealth is voluntary. You may withhold or withdraw your consent to telehealth at any time without affecting your right to seek care from a different Provider in person, except that withdrawal of consent will end your ability to receive telehealth services through the Site prospectively.

3. Intellectual Property

All content published and made available on our Site is the property of Shed and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

4. Age Restrictions

The minimum age to use our Site is 18 years old. By using this Site, users agree and represent that they are over 18 years old. We do not assume any legal responsibility for false statements about age.

5. Acceptable Use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

• Harass or mistreat other users of our Site;
• Violate the rights of other users of our Site;
• Violate the intellectual property rights or the Site owners or any third party to the Site;
• Hack into the account of another user of the Site;
• Act in any way that could be considered fraudulent; or
• Post any material that may be deemed inappropriate or offensive.
• If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend, or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

6. Communication via SMS or Similar Messaging Technologies

6.1 Your Consent to SMS PHI Communications:

By using our services, you expressly consent to receive communications containing your Personal Health Information (“PHI”) via standard SMS text messaging or similar unencrypted messaging technologies (e.g., MMS), including but not limited to appointment reminders, prescription details, test results, or other health-related information.

6.2 Safeguards and Risk Acknowledgment:

We take reasonable administrative, technical, and physical precautions—and thoroughly vet our internal systems and those of our service providers—to protect your PHI and maintain compliance with applicable health and privacy laws, including the Health Insurance Portability and Accountability Act ("HIPAA") and similar state laws.

Nevertheless, standard SMS and similar technologies:

• May not be fully encrypted end-to-end during transmission or storage;
• May leave message copies on your device, your carrier’s systems, or intermediate networks;
• Can be accessed by individual(s) with access to your device or phone account;
• May be intercepted or otherwise compromised.

6.3 Regulatory Compliance and Alternatives:

Under HIPAA, you have the right to request confidential communications via alternative, more secure methods, such as your encrypted patient portal. If such a request is reasonable, we will accommodate it—but first, you must acknowledge these risks and affirm your continued consent to SMS-based PHI communication.

6.4 State-Specific Privacy Considerations:

California: Under the Confidentiality of Medical Information Act (CMIA), a Provider must obtain explicit patient consent before electronically disclosing medical information—this clause serves as that consent.

6.5 Opt-Out / Revocation of Consent:

You may withdraw your consent to receive PHI via SMS at any time by notifying us through the secure messaging portal or by contacting our support team. Your request will be honored prospectively—but communications already sent via SMS prior to your revocation remain authorized.

6.6 Documentation:

Your continued use of our services after receiving this disclosure constitutes consent, which we will document and retain as required by HIPAA.

6.7 Marketing SMS and Text Messaging Consent

Where you affirmatively opt in (separately from any consent given for transactional or PHI communications under this Section), you authorize Shed and its service providers to send recurring marketing and promotional text messages to the mobile number you provide, including messages sent using an automatic telephone dialing system or artificial or prerecorded voice.

Your consent to receive marketing text messages is not a condition of purchase or of receiving any Shed product or Service. You may opt out of marketing messages at any time by replying STOP to any marketing message. For help, reply HELP.

Message frequency varies. Message and data rates may apply, depending on your mobile carrier and plan. Shed is not responsible for any such carrier charges. Shed and its service providers may also place marketing telephone calls to you, including calls using an automatic telephone dialing system or artificial or prerecorded voice, where you have provided express written consent as described in this Section.

7. Recording of Communications

You acknowledge and consent that Shed and its service providers may record, monitor, transcribe, and retain calls, telehealth visits, video sessions, and other communications between you and Shed, the Provider Group, your Shed Health Coach, or any pharmacy partner, for purposes including quality assurance, training, regulatory compliance, fraud prevention, dispute resolution, and clinical documentation. Where required by applicable state law (including California, Florida, Illinois, Massachusetts, Montana, New Hampshire, Pennsylvania, and Washington), this Section serves as your express consent to the recording of any such communication. If you do not consent to recording, do not use audio, video, or telephone-based Services.

Recordings and transcripts are stored in accordance with the Privacy Policy and, where they constitute protected health information, the Notice of Privacy Practices.

8. Accounts

When you create an account on our Site, you agree to the following:

You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and all personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes. We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

9. Sale of Services

These Terms and Conditions govern the sale of services and goods available on our Site. The following services and products are or may be made available on or facilitated by our Site:

• Telehealth Services
• Weight-Loss Solutions
• Longevity Solutions
• Hair-Loss Solutions
• Hormone Replacement
• TherapyLab Testing
• Dermatology Solutions
• Sex Health Solutions
• Nutritional Supplements
• Health Coaching
• Miscellaneous Goods

The services and goods will be paid for in full when they are ordered.

These Terms and Conditions apply to all the services and goods that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services and goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images, and we cannot guarantee the accuracy of all services and goods we provide. You agree to purchase services and goods from our Site at your own risk.

We reserve the right to modify, reject, or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid unless you have already received the service or product you ordered. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

10. Financial Agreement

Payments you make through the Site are made to Shed. Shed’s own fees are for administrative, technology, and membership services that provide access to the Shed platform and related non-clinical resources. Where your Plan Fee (defined in Section 11) includes clinical services or medication, Shed collects the portion of the Plan Fee attributable to those services and that medication on behalf of the independent Provider Group or the dispensing pharmacy and remits it to them. Shed does not retain any portion of fees paid for medical or pharmacy services, and no portion of the fee Shed retains is payment for medical services.

All fees are due at the time of purchase or on the scheduled billing date, by the payment method on file. Payments may be made by credit or debit card (including FSA and HSA cards where accepted) within the Patient Portal. Shed does not accept insurance for its services.

All Shed Plans are recurring plans that renew automatically as described in Section 11 until you cancel. You may cancel at any time as described in Section 11.6. You acknowledge that a prescription for any particular medication is not guaranteed and is subject to the independent medical judgment of your Provider.

Shed may stop, pause, or cancel a treatment program or other service at any time. If Shed does so, Section 11.7(c) applies. If a scheduled charge to your payment method fails, Shed will notify you and may retry the charge. Shed may suspend the Services until the charge succeeds, and you will not be billed for any Billing Cycle during which your Plan was suspended for non-payment. You will not owe Shed any amount for a Billing Cycle, Service Period, or installment that has not been charged.

By using the Site, including by ordering or purchasing services or goods, you acknowledge that you have read, understand, and accept the financial and cancellation terms in Sections 10 through 15.

11. Plans: Subscriptions and Memberships

11.1 Definitions

“Plan” means a Subscription or a Membership. A provision that refers to a Plan applies to both unless it says otherwise.

“Subscription” means a recurring Plan for compounded medication in which a single Plan Fee covers the items described in Section 11.2.

“Membership” means a recurring Plan for brand-name medication (for example, Wegovy® or Zepbound®) in which the Plan Fee covers the items described in Section 11.3 and the medication is purchased separately.

“Plan Fee” means the recurring fee for your Plan (your Subscription Fee or Membership Fee), as shown at checkout and in your Patient Portal.

“Billing Cycle” means the recurring period of time for which you are charged for your subscription, beginning on your billing date and continuing for the duration of the plan you selected at the time of purchase, as identified in your order confirmation or account settings.

“Fill” means one shipment of your prescribed compounded medication in the quantity shown at checkout (typically a four-week supply).

“Refill Request” means the form in your Patient Portal by which you request your Fill for a Billing Cycle and report your progress for Provider review.

“Subscription Term” means the six (6) or twelve (12) Billing Cycles term of a Multi-Month Plan under Section 13.

“Patient Portal” means your account at tryshed.com. References elsewhere in these Terms to the “Member Portal” mean the Patient Portal.

11.2 Subscriptions (compounded medication)

Your Subscription Fee is a single price for each Billing Cycle. For that Billing Cycle it covers: (a) access to your Provider for evaluation, follow-up, and treatment management, as medically appropriate and as determined solely by the Provider Group; (b) one (1) Fill of your prescribed compounded medication, if your Provider determines that treatment is appropriate and you request the Fill as described in Section 11.5; (c) shipping of that Fill; (d) chat-based health coaching, including one (1) fifteen-minute virtual coaching appointment per Billing Cycle, and member messaging; and (e) access to Patient Portal resources. The Subscription Fee is not itemized, and no separate charge applies for these components. Prescriptions are issued at the sole discretion of your Provider, and payment of the Subscription Fee does not guarantee a prescription.

11.3 Memberships (brand-name medication)

Your Membership Fee is a recurring charge for each Billing Cycle. It covers: (a) access to your Provider for evaluation, follow-up, and treatment management, as medically appropriate and as determined solely by the Provider Group; (b) coordination of your prescription with the dispensing pharmacy (for example, LillyDirect or NovoCare) and of shipping; (c) chat-based health coaching, including one (1) fifteen-minute virtual coaching appointment per Billing Cycle, and member messaging; and (d) access to Patient Portal resources, tools, and educational content. The Membership Fee does not include the cost of medication. You purchase brand-name medication directly from the dispensing pharmacy at the price the pharmacy charges, and charges and refunds for that medication are governed by the pharmacy’s terms. Shed does not dispense or sell medication. Payment of the Membership Fee does not guarantee a prescription.

11.4 Billing and Automatic Renewal

Your first Plan Fee is charged when you enroll. Your Plan then renews automatically at the end of each Billing Cycle, and your payment method on file is charged the then-current Plan Fee on each billing date until you cancel. Depending on your Plan, your Billing Cycle may be measured in days rather than calendar months. In that case, the number of times you are billed in a year may be higher than the number of months in a year, and your billing date may move earlier in the calendar month over time. Your Plan Fee, your Billing Cycle length, your next billing date, and the Refill Request deadline for your next Fill are shown in your Patient Portal.

We will make a receipt for each charge available in your Patient Portal, where you can view the transaction and download the receipt.

11.5 Your Fill Each Billing Cycle (Subscriptions)

What each Billing Cycle includes. Each Subscription Billing Cycle you pay for includes one Fill, made available to you during that Billing Cycle. Your Provider sets how often you must complete a Refill Request and a virtual follow-up before a Fill is authorized — every Billing Cycle for some patients, and every two or three Billing Cycles for others. In a Billing Cycle in which no Refill Request or follow-up is due, your Fill ships automatically. In a Billing Cycle in which one is due, you must (i) submit the Refill Request by the deadline shown in your Patient Portal, which is at least one (1) day before your billing date, and (ii) complete any follow-up visit, lab work, or check-in your Provider requires, before your Fill will ship. Your Patient Portal shows whether a Refill Request or follow-up is due for your next Fill. These clinical requirements are set by the Provider Group, not by Shed.

Reminders. When a Refill Request or follow-up is due, we will remind you by email, and by text if you have opted in, beginning nine (9) days before the deadline and continuing over twenty-six (26) days until it has passed. It will resume again on the next billing cycle period if you continue to fail to complete your refill request or follow-up.

If you do not complete a Refill Request or follow-up that is due. Your Plan Fee pays for the services described in Section 11.2 and for making one Fill available to you during the Billing Cycle. If a Refill Request or follow-up is due and you do not complete it by the deadline, the Fill for that Billing Cycle will not ship. A Fill that is not requested [within that period] does not carry over to a later Billing Cycle, and the Plan Fee for that Billing Cycle is not refunded or credited. Your Plan continues, and you will continue to be billed every twenty-eight (28) days, until you cancel. Not requesting a Fill, not completing a follow-up, and not using the Services do not cancel your Plan.

Skipping a cycle. If you will not need a Fill in an upcoming Billing Cycle, you may skip that cycle by asking support@tryshed.com to move your next billing date, at least seventy-two (72) hours before your billing date. Skipping a cycle defers your next billing date and your next Fill by twenty-eight (28) days, and you will not be charged for the skipped cycle. [You may skip no more than one (1) cycle in any three (3) consecutive Billing Cycles.]

Delays on our side. If you complete any Refill Request and follow-up that is due by the deadline (or none is due), and your refill does not ship during that Billing Cycle for a reason other than your own act or omission — including Provider review not completed, a follow-up visit requested by your Provider that was not made available to you before the deadline, a pharmacy backorder, or a Shed operational issue — your refill will ship as soon as it is authorized. If you prefer, you may instead request a refund of the Plan Fee for that Billing Cycle.

Provider decisions. If your Provider determines at enrollment that you are not eligible for treatment, we will refund your initial Plan Fee in full. If, during a Billing Cycle you have paid for, your Provider declines to authorize a Fill or pauses, reduces, or discontinues your medication for clinical reasons, Section 11.7(b) applies.

Shipped medication. Once a Fill has been submitted to the pharmacy, it is considered used in full and is non-refundable, regardless of how much of it you use. Federal and state pharmacy laws prohibit the return and restocking of dispensed prescription medication. Shed cannot cancel or modify a Fill that the pharmacy has already begun processing.

Memberships. This Section 11.5 does not apply to Memberships, except that you must complete the follow-ups your Provider requires for your prescription to be issued or renewed. The Membership Fee is charged each Billing Cycle whether or not a prescription is issued, renewed, or filled during that Billing Cycle.

11.6 Cancellation

How to cancel. You may cancel your Plan at any time through your Patient Portal (My Treatments → Manage Subscription), by clicking the cancellation link in any billing confirmation or shipment preview email from Shed, or by emailing support@tryshed.com. You will not be required to call, chat, or complete any other step to cancel. When you cancel online, we may show you a retention offer. You may decline it, and an option to complete your cancellation will remain visible so that you can cancel immediately. When you cancel, you will see a confirmation, or our team can confirm for you. If your Patient Portal does not show your Plan as cancelled, contact support@tryshed.com right away.

When it takes effect. Your cancellation takes effect when you submit it. You will not be charged any Plan Fee that is scheduled to be charged after you submit your cancellation. You will keep access to the Services through the end of the Billing Cycle you have already paid for, and any Fill you have already paid for and requested will still ship.

No refund of fees already charged. Cancelling does not entitle you to a refund of Plan Fees already charged, except as stated in Section 11.7 and, for Multi-Month Plans, Section 13.5.

Reactivation. If you cancel and later wish to resume, you may reactivate your Plan through your Patient Portal or by contacting support@tryshed.com. A reactivated Plan is a new Plan at the then-current Plan Fee and is subject to Provider re-evaluation.

11.7 Refunds

Plan Fees are non-refundable once charged, including for partial or unused Billing Cycles, except as follows:

• Not eligible at enrollment. If your Provider determines at enrollment that you are not eligible for treatment, we will refund your initial payment in full, including any multi-month payment.
• Provider decisions after enrollment. For a Subscription, if during a Billing Cycle you have paid for your Provider declines to authorize a Fill, or pauses, reduces, or discontinues your medication for clinical reasons (including an adverse reaction), and the Fill for that Billing Cycle has not been sent to the pharmacy, we will refund the Plan Fee for that Billing Cycle. For a Membership, if your Provider discontinues your treatment during a Billing Cycle you have paid for, we will refund the Membership Fee for that Billing Cycle on a pro-rated basis.
• Shed-initiated changes. If Shed cancels your Plan or is unable to fulfill a Fill because of a supply disruption, formulary change, operational issue, FDA recall, market withdrawal, or other regulatory action, we will refund the Plan Fee for each Billing Cycle for which the Fill has not shipped.
• Delays on our side, as provided in Section 11.5(e).
• The Shed Promise, as provided in Section 16.
• Multi-Month Plans, as provided in Section 13.5.
• Fee changes, as provided in Section 11.9.
• Where required by applicable law.

No refund or credit is issued for a Billing Cycle in which your Fill did not ship because you did not submit the Refill Request, did not complete a follow-up your Provider required, did not respond to your Provider or care team, or provided an incorrect shipping address or a payment method that failed, subject to Sections 11.5(c) and 11.5(d). Refunds are issued to your original payment method within five (5) business days after the determination that a refund is due.

11.8 Credits

Any account credit Shed issues other than a refund (for example, a referral or loyalty credit) is applied to your next Plan Fee, has no cash value, is not transferable, and expires one hundred and twenty (120) days after it is issued unless the terms of the program that issued it say otherwise. A credit issued in place of a refund under Section 11.5(e), 11.7, or 13.8 does not expire while your Plan is active and will be refunded to your original payment method if you cancel before it is used.

11.9 Changes to Your Plan Fee

Shed may change your Plan Fee by emailing you, and posting in your Patient Portal, at least thirty (30) days before the first billing date on which the new Plan Fee applies. The notice will state the new Plan Fee, the date it takes effect, and how to cancel. If you do not want to continue at the new Plan Fee, cancel before that billing date. If you cancel within fourteen (14) days after the first charge at the new Plan Fee, we will refund that charge on a pro-rated basis for the portion of the Billing Cycle remaining after your cancellation, except that a Fill that has already shipped is non-refundable.

11.10 Pause

You may pause a month-to-month Plan [once in any six (6) consecutive Billing Cycles] for up to [twenty-eight (28)] days by contacting support@tryshed.com at least seventy-two (72) hours before your billing date. A pause defers your next billing date and your next Fill by the length of the pause, and you are not charged during the pause. A pause your Provider recommends for medical reasons will be approved without restriction and does not count against this allowance.

11.11 Program Requirements Set by the Provider Group

Any clinical requirement described in connection with a Plan — follow-up visits, check-ins, lab work, or medication monitoring — is set by the Provider Group and your Provider, not by Shed.

11.12 Eligibility

By enrolling in a Plan, you confirm that you are at least eighteen (18) years of age and located in a U.S. state where Shed services are available, and you agree to comply with all applicable federal, state, and local laws in connection with your use of the Services.

11.13 Members Enrolled Before the Effective Date

Sections 10 through 15 apply to every Plan purchased on or after [Effective Date]. If you enrolled before that date: (a) the removal of minimum commitments, early-termination charges, and true-up charges applies to you immediately; (b) the remaining provisions of Sections 10 through 15, including 28-day Billing Cycles, apply to your Plan beginning on your first billing date that falls at least thirty (30) days after we email you notice of these revised Terms, and the notice will state your new billing date; and (c) if you purchased a Multi-Month Subscription or a Care Membership Plan before that date, the fulfillment, refund, and pricing terms in effect when you purchased continue to apply through the end of your current term, after which Section 13.4 applies.

12. Program Changes

12.1 Requesting a Change

You may request a change to your program — for example, a different medication or dose format, or a change between a Subscription and a Membership — through your Patient Portal. Every program change is subject to your Provider’s approval.

12.2 Billing

Before you confirm a program change, you will be shown the Plan Fee for the new program, the items it covers, your next billing date, and, for a Multi-Month Plan, how any prepaid period will be treated. No charge for the new program is made until you confirm. If your Provider approves the change, the new Plan Fee is charged [at the time you confirm / when your Provider approves the change] and your prior Plan ends. If you have paid for a Billing Cycle or Service Period under your prior Plan for which no Fill has shipped, the unused amount is applied as a credit to the first charge for the new program, and any surplus is refunded to your original payment method. If your Provider does not approve the change, any charge for the new program is refunded within five (5) business days and your original Plan resumes.

12.3 Temporary Pause During a Change

While a program change is under review, billing and Fills under your current Plan are paused for up to twenty-one (21) days. If the change is not completed within that time, your original Plan resumes, and your billing date is adjusted so that you are not charged for the paused period.

12.4 Fills in Process

A Fill that the pharmacy has already begun processing when you request a change will ship under your current program. The change applies to your next Fill.

12.5 Cancellation During a Change

You may cancel your Plan at any time under Section 11.6, including while a program change is pending. Cancelling your Plan also cancels the pending change.

12.6 Changes Between a Subscription and a Membership

If your Provider changes your treatment between compounded and brand-name medication, your Plan changes type. When it does: (a) your Plan Fee and the items it covers change as described in Sections 11.2 and 11.3; (b) under a Membership, medication is purchased separately from the pharmacy; and (c) the amount and date of your next charge, and the treatment of any unused prepaid period, will be shown to you before you confirm the change.

13. Multi-Month Plans

13.1 Terms Offered

Shed offers Plans with a Subscription Term of six (6) Billing Cycles (168 days) or twelve (12) Billing Cycles (336 days) (each, a “Multi-Month Plan”), for Subscriptions. A Multi-Month Plan is priced at a discount from the month-to-month Plan Fee. The discount applies if you complete your Subscription Term; if you cancel early, the Fills you have received are priced at the month-to-month rate as described in Section 13.5. You may pay for a Multi-Month Plan in full at enrollment or in installments under Section 14. There is no minimum commitment: you may cancel at any time under Section 13.3.

13.2 Fulfillment

A Multi-Month Subscription includes one Fill for each Billing Cycle in the Subscription Term (six or twelve Fills). Fills are shipped in one-vial shipments approximately every twenty-eight (28) days or two-vial shipments approximately every fifty-six (56) days, depending on your state of residence and applicable regulations, as determined at the time of your order. Section 11.5 applies to each shipment, except that a Fill not requested during a Billing Cycle in which a Refill Request or follow-up was due [remains available to you until the end of your Subscription Term and ships once requested and authorized / does not carry over]. Fills not requested by the end of the Subscription Term [plus twenty-eight (28) days] are forfeited unless you cancel, in which case Section 13.5 applies. Partial shipments are not available. Once a shipment has been dispatched, every Fill in it is considered used in full and is non-refundable. Applicable federal and state pharmacy laws prohibit the restocking of dispensed prescription medication.

13.3 Cancellation

You may cancel a Multi-Month Plan at any time in any of the ways described in Section 11.6, and Section 11.6 applies. There is no early-termination fee, and you will never be charged more than you have already paid. If you cancel before the end of your Subscription Term, the Fills you have already received are priced at the month-to-month Plan Fee when your refund is calculated under Section 13.5, so the multi-month discount applies only if you complete the term.

(a) Pay in full. Cancelling ends your Plan at the end of the Billing Cycle in which you cancel. Any Fill that has been sent to the pharmacy will still ship. Any amount you have paid for Fills that have not been sent to the pharmacy is refunded under Section 13.5.

(b) Installments. Cancelling stops every installment that has not yet been charged, and you owe nothing further. Your Plan ends at the end of the Billing Cycle in which you cancel. Any amount you have paid for Fills in the current Service Period that have not been sent to the pharmacy is refunded under Section 13.5.

13.4 Renewal

At the end of your Subscription Term, your Plan automatically renews as a month-to-month Plan of the same type (Subscription or Membership) at the then-current standard month-to-month Plan Fee, charged every twenty-eight (28) days, unless you cancel before the renewal date.

13.5 Refund of Unshipped Fills on Cancellation

If you cancel a Multi-Month Plan and have paid for Fills that have not shipped, Shed will refund the difference between (1) the total you have paid and (2) the number of Fills that have shipped multiplied by the month-to-month Plan Fee in effect when you enrolled, but not less than zero. A Fill counts as shipped once it has been dispatched.

Example: you purchase a 6-month Subscription at $179 per cycle ($1,074 paid in full) when the month-to-month Plan Fee is $199, and cancel after four Fills have shipped. Shipped Fills repriced: 4 × $199 = $796. Refund: $1,074 − $796 = $278. If all six Fills have shipped, no refund is due.

If you pay in installments, the same calculation is applied to the amount you have paid for the current Service Period and the Fills shipped in it.

The repricing in this Section does not apply, and unshipped Fills are refunded at the price you paid, where cancellation results from (i) a Provider determination under Section 11.7(a) or (b), including an adverse reaction under Section 13.7; (ii) a Shed-initiated change under Section 13.9; (iii) military service under Section 13.11; (iv) your death or permanent incapacity; (v) an FDA recall, market withdrawal, or other regulatory action that prevents fulfillment; or (vi) a right of cancellation or rescission under applicable state law. Refunds are issued to your original payment method within five (5) business days after your cancellation is confirmed.

13.6 Program Pause

You may pause a Multi-Month Plan once per Subscription Term for up to [three (3) weeks / twenty-eight (28) days] by request through your Patient Portal or to support@tryshed.com at least forty-eight (48) hours before your next scheduled shipment. A pause suspends your next shipment and extends your Subscription Term, and any installment dates, by the length of the pause. A pause your Provider recommends for medical reasons will be approved without restriction and does not count against this allowance.

13.7 Adverse Reactions

If you experience an adverse reaction to your medication and your Provider determines that you cannot continue the program, Shed will cancel your Plan immediately, and you will not be charged again. Within five (5) business days of your Provider’s determination, Shed will refund all amounts you paid for Fills that have not shipped, at the price you paid. Fills that have shipped are not refunded, and shipped medication cannot be returned. Shed will not separately contest your Provider’s determination for purposes of this Section.

13.8 Medication Changes

A Provider-approved change of your prescribed medication during a Subscription Term is treated as a cancellation of your current Multi-Month Plan and enrollment in a new Plan. The amount you have paid for Fills that have not shipped, at the price you paid, is applied as a credit to the new Plan. If the credit does not cover the new Plan, you pay the difference when the new Plan is activated; if it exceeds the new Plan, the surplus is refunded to your original payment method. If the new medication is not approved by your Provider, the credit is held for up to eighteen (18) months and refunded to your original payment method on request at any time.

13.9 Shed-Initiated Changes

If Shed initiates a commercial or operational change (including a formulary change or supply disruption), or your Provider, acting through the Provider Group, initiates a change to your program including because of clinical ineligibility identified after enrollment, you will be refunded for every Fill that has not shipped at the price you paid. The repricing in Section 13.5 does not apply to refunds under this Section or Section 13.7.

13.10 Consent at Enrollment

By purchasing a Multi-Month Plan, you confirm that you have read and agree to this Section 13 in addition to the rest of these Terms. At enrollment you will be asked to separately affirm your consent to (a) the automatic renewal terms in Sections 11.4 and 13.4, (b) the recurring charge amount and, for installments, the installment amounts and dates, and (c) the cancellation mechanism in Section 11.6. Shed records and retains your consent as required by applicable automatic-renewal laws.

13.11 Servicemembers

If you are a member of the U.S. Armed Forces and either enter military service after enrolling in a Multi-Month Plan, or receive orders for a permanent change of station or deployment outside the continental United States for ninety (90) days or more, you may terminate your Plan without penalty in accordance with the Servicemembers Civil Relief Act (50 U.S.C. § 3955). A full refund of unshipped Fills will be issued at the price you paid. Please provide a copy of your military orders to support@tryshed.com.

14. Installment Payment Option (Multi-Month Plans)

14.1 How Installments Work

You may pay for a Multi-Month Plan in installments instead of in full. A six-month Plan is paid in three (3) installments and a twelve-month Plan in six (6) installments. Each installment pays for a defined period of two (2) Billing Cycles (56 days) (a “Service Period”) and the Fills included in it. The first installment is charged at enrollment, and each later installment is charged on the dates shown at checkout and in your Patient Portal. The total of the installments equals the pay-in-full price for the same Plan, but the installments are not equal: each installment is charged at the standard month-to-month Plan Fee for its Service Period, and the entire Subscription Term discount is applied to your final installment, as shown at checkout.  No interest or finance charge is assessed.

14.2 Not Credit; No Finance Charge

Each installment pays for the Service Period to which it is allocated, and you owe nothing for a Service Period that has not been charged. The installment option is not a loan, financing arrangement, extension of credit, or retail installment sale, and is not subject to the federal Truth in Lending Act or comparable state consumer-credit statutes.

14.3 Payment Authorization

You authorize Shed to charge the payment method you provided at enrollment for each scheduled installment on the dates shown at checkout. You may update the payment method on file at any time before a scheduled installment date through your Patient Portal. If a scheduled installment is declined or fails, Shed will notify you and may retry the charge. Fills for the unpaid Service Period will not ship until the installment is paid.

14.4 Cancellation

You may cancel at any time under Sections 11.6 and 13.3(b). Cancelling stops every installment that has not been charged. There is no early-termination fee, and no obligation to pay any installment that has not been charged. [Shed does not refer Plan Fees to collection agencies or report them to consumer reporting agencies.]

14.5 Renewal

At the end of your Subscription Term, Section 13.4 applies.

14.6 Communications

By choosing the installment option, you consent to receive transactional communications about your installments (payment reminders, payment confirmations, declined-payment notices, and end-of-term notices) by email and, if you have provided a mobile number and opted in, by SMS, subject to Section 6.

15. Payments

You agree to pay all fees due for services requested and pursuant to all payment terms presented to you when engaging in transactions. Plan Fees may change as described in Section 11.9. You will see a prompt for your payment details, such as your credit card information and any promotional codes you may have. By entering your payment information and submitting your request, you authorize us, our affiliates, or our third-party payment processors to charge the amount due, including recurring fees associated with Subscription Services (as defined in Section 11).

You understand and agree that you are responsible for all fees due to receive health care services and pharmacy services, including any fees charged by the health care organization(s) or Provider(s) that provide services to you in connection with the Services. Your payments to Shed may include fees charged by health care organization(s) or Provider(s) for health care services and/or pharmacy services, which Shed collects on their behalf. In the event that your credit card expires or Shed, our affiliates, or our third-party payment processors are unable to process your payment, you may receive notice for you to provide an alternative payment method. Neither Shed nor its affiliate Providers, pharmacies, or other service Providers have any obligation to provide any health care services or pharmacy services unless and until full payment has been received or otherwise verified. You are responsible for keeping your payment information (such as credit card number and billing address) accurate and up-to-date at all times.

As described above, certain products or services offered on the Services may be offered on a subscription basis (“Subscription Services”). For Subscription Services, your payment method will be automatically charged at regular intervals as described during the checkout process for the applicable Subscription Services. You may cancel a Plan at any time as described in Section 11.6.

EXCEPT AS SET FORTH IN SECTIONS 11.7, 13.5, AND 16, YOU ACKNOWLEDGE AND AGREE THAT PLAN FEES AND OTHER CHARGES ARE NOT REFUNDABLE. YOU ARE RESPONSIBLE FOR ALL CHARGES TO YOUR ACCOUNT, INCLUDING ANY UNAUTHORIZED CHARGES, SUBJECT TO YOUR RIGHTS UNDER APPLICABLE LAW AND YOUR CARD NETWORK’S RULES.

We accept the following payment methods on our Site:

15.1 Payment Cards

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use, including without limitation credit and debit cards, Flex- and Health Savings Account Cards, and other electronic methods of payment as accepted by us from time to time. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

15.2 HSA and FSA Cards

(a) Acceptance. Where available, you may pay the Plan Fee, or a portion of it, with a health savings account (HSA) or health flexible spending account (FSA) card, either directly or through our third-party HSA/FSA checkout provider, Truemed. Truemed’s own terms govern its checkout service. Limited-purpose FSA, dependent-care FSA, and health reimbursement arrangement (HRA) cards generally cannot be used. We may add, remove, or limit HSA/FSA payment options at any time.

(b) No guarantee of eligibility. Whether a purchase is a qualified medical expense is determined by federal tax law and by your plan administrator, not by Shed, Truemed, your Provider, or the Provider Group. Under IRS guidance, expenses for weight loss qualify only when the treatment is for a specific disease (such as obesity, type 2 diabetes, hypertension, or heart disease) diagnosed by your health care provider; expenses for general health, wellness, or appearance do not. Accepting an HSA or FSA card is not a representation that your purchase, or any part of it, is eligible. You are responsible for confirming eligibility with your plan administrator before you pay, and for any tax, penalty, or repayment that results if your administrator or the IRS determines that an expense was not qualified. Nothing on the Site or in the Services is tax advice.

(c) What may not be eligible. Your Plan Fee includes Shed’s platform and administrative fee and may include health coaching and other non-clinical services (see Sections 10, 11.2, and 11.3). Those portions may not be qualified medical expenses even when the clinical services and medication are. Your receipt separately identifies the amounts attributable to Provider Group services, medication, and Shed’s fee so that you and your plan administrator can determine what portion is eligible. You may pay any portion with a different payment method.

(d) Receipts. An itemized receipt for each charge is available in your Patient Portal. It identifies the patient, the date and amount of the charge, the Provider Group or pharmacy that provided each component, and a description of each component. Your plan administrator may require this receipt, and may require additional documentation, to substantiate a claim.

(e) Letters of medical necessity. A letter of medical necessity (LMN) is a clinical document signed by your Provider. Your Provider will issue an LMN only when your medical record documents a diagnosis that supports one, as determined solely by your Provider under the Provider Group’s clinical standards. An LMN is generated when your Provider issues or renews your prescription and is available in your Patient Portal. An LMN is dated on the day it is signed and will not be backdated. Shed cannot cause an LMN to be issued, and neither Shed nor your Provider will issue an LMN based solely on your request, on information you report that is not reflected in your medical record, or because a claim was denied. An LMN documents your Provider’s clinical determination; it does not guarantee that your plan administrator will accept a claim. If your Provider does not document a qualifying diagnosis, no LMN will be issued, and your purchase may not be eligible for HSA or FSA payment.

(f) Denied claims. If your plan administrator declines a claim, you remain responsible for the charge, and the denial is not a basis for a refund under Section 11.7. We will make your receipts and any LMN your Provider has issued available to you, but we do not communicate with plan administrators on your behalf.

(g) Refunds. Any refund of an amount paid with an HSA or FSA card is issued to that same card. We will not issue a refund of an HSA or FSA payment to a different card, bank account, or other payment method.

16. The Shed Promise

16. The Shed Promise

Notice. The Shed Promise replaces the prior “Shed Weight-Loss Guarantee” for Members enrolling on or after the Effective Date of these Terms. Members enrolled before the Effective Date remain governed by the prior guarantee through the end of their then-current guarantee window; see Section 16.5 (Transition; Grandfathering).

16.1 The 120-Day Guarantee

16.1.1 The Promise

If you complete all four Member Commitments described in Section 16.1.3 and, within one hundred twenty (120) days of your Program Start Date, do not (a) lose at least five percent (5%) of your baseline body weight or (b) reach the goal weight recorded at enrollment, Shed will refund the total amount you actually paid to Shed in connection with your program during that 120-day period, as further described in Section 16.1.4.

16.1.2 Eligibility

To be eligible for the 120-Day Guarantee:

• You must be approved for treatment and remain medically eligible as determined solely by the independent Provider Group. Medical exclusions, contraindications, and continued clinical suitability are determined by the Provider Group in accordance with applicable clinical guidelines; Shed does not determine clinical eligibility.

• You must be a first-time user of the eligible medication class. Prior use of the eligible medication class (whether compounded or brand-name) disqualifies you from the 120-Day Guarantee.

• Your baseline body weight and goal weight are recorded at enrollment in consultation with your Provider, are locked at the time of enrollment, and cannot be changed after your Program Start Date for guarantee purposes.

• “Program Start Date” means the date of your first medication shipment under the program.

16.1.3 Member Commitments

To qualify for the 120-Day Guarantee, you must complete each of the following four (4) Member Commitments during the 120-day guarantee period:

• (a) Attend all four (4) monthly coaching appointments with your Shed Health Coach.

• (b) Log at least two (2) weight entries per calendar month (eight (8) total over the 120-day period) in the Shed Member Portal or Pivot.

• (c) Complete at least fifty percent (50%) of daily Pivot check-ins (sixty (60) of 120 days), covering the program metrics specified in your member dashboard.

• (d) Submit all Provider follow-up forms by their due date and remain in good standing with your treatment plan, in each case as confirmed by the Provider Group.

Shed will make all four (4) monthly coaching appointments available for booking during your guarantee period. To the extent Shed fails to make a required coaching appointment available, Commitment (a) is deemed satisfied as to that appointment.

16.1.4 What Is Refundable

• If you qualify for a refund under this Section 16.1, Shed will refund the total amount you actually paid to Shed in connection with your program during the 120-day guarantee period. This includes membership and program service fees, the cost of medication, and any pharmacy or clinical fees that Shed collected on behalf of the Provider Group or any pharmacy. Promotional and discounted amounts are refunded at the amount actually paid, not at list price.

• Consistent with applicable federal and state pharmacy laws, medication that has been shipped is non-refundable and cannot be returned or restocked. You are not required to return any shipped medication as a condition of receiving a refund under this Section.

• Taxes and amounts collected by third parties (such as third-party shipping charges and any independent lab fees not collected by Shed) are refunded only to the extent permitted by the applicable third party.

16.1.5 Claim and Verification

• You may submit a guarantee claim within thirty (30) days after the end of your 120-day guarantee period through your Member Portal or by emailing support@tryshed.com.

• Eligibility is verified primarily from objective system records — Member Portal and Pivot logs of weigh-ins, check-ins, and appointment attendance — together with confirmation of good standing from the Provider Group, and not by member self-attestation alone.

• If your claim is denied, you may request reconsideration by replying to the denial notice with any additional supporting information. Shed will respond to a reconsideration request within fifteen (15) business days.

16.1.6 Provider-Directed Changes

If your Provider pauses, reduces, or discontinues your medication for medical reasons (including any adverse reaction addressed in Section 13.7), you will not lose eligibility for the 120-Day Guarantee for following that guidance. The 120-day guarantee window and the Member Commitments in Section 16.1.3 will be adjusted on a day-for-day basis for the duration of any medically-directed pause. Provider-directed dose reductions that do not pause the program do not adjust the window or the Member Commitments.

16.1.7 Interaction With Multi-Month Subscriptions and BNPL

Where the 120-day guarantee period sits within a Multi-Month Subscription described in Section 11:

• (a) A guarantee refund under this Section 16.1 covers the total amount you actually paid to Shed for the portion of your Multi-Month Subscription attributable to the 120-day guarantee period, calculated in accordance with Section 16.1.4. Shipped medication remains non-refundable as a physical product consistent with Section 13.2, but the amount you paid for that medication is included in the refund.

• (b) The guarantee refund reduces, but does not by itself cancel, your Multi-Month Subscription. After a guarantee refund is issued, the remainder of your Multi-Month Subscription continues unless you separately cancel under Section 13.3, in which case any further refund is calculated under Section 13.4 net of the guarantee refund already paid.

• (c) Where the Multi-Month Subscription was financed through a Buy Now, Pay Later service, the guarantee refund is transmitted to the BNPL lender and applied to your balance in accordance with Section 13.9.

16.2 General

• Shed does not guarantee any specific clinical result. All clinical decisions — including the appropriateness of any medication, dose, titration, continuation, or discontinuation of therapy — rest solely with the Provider Group.

• The Shed Promise is Shed’s administrative commitment with respect to Shed Program Fees only. It is not a promise on behalf of the Provider Group, any pharmacy, or any other independent third party, consistent with Shed’s administrative-services and corporate-practice-of-medicine structure described in Section 40.

• Shed may modify or discontinue the Shed Promise prospectively on notice as required by applicable law, including the California Automatic Renewal Law where applicable. Changes apply only to enrollments and re-enrollments effective on or after the notice date.

16.3 Transition; Grandfathering

• Members enrolling on or after the Effective Date of these Terms are governed by the Shed Promise set forth in this Section 16.

• Members whose programs began before the Effective Date and who were still within their nine (9) month guarantee window under the prior Shed Weight-Loss Guarantee remain governed by that prior guarantee through the end of that window. Shed will make available the option to migrate to the Shed Promise; any such migration requires the Member’s affirmative consent through the Member Portal and is effective prospectively only.

• Members who completed or claimed under the prior guarantee before the Effective Date are not affected by this Section 16.

• Members on Multi-Month Subscriptions that began before the Effective Date remain governed by the guarantee in effect at the time of their initial purchase through the end of their committed term. The Shed Promise applies to any renewal effective on or after the Effective Date.

• In the event of any conflict between this Section 16 and the prior guarantee for a grandfathered Member, the prior guarantee controls until the end of that Member’s grandfathered window.

17. Referral Program

Referral Program. Shed offers a referral program ("Referral Program") through which eligible Members ("Referrers") may earn account credits for referring new patients ("Referred Persons") to Shed's membership and technology services. Participation is subject to these Terms and to any additional program rules Shed makes available. Shed reserves the right to confirm eligibility before issuing any benefit, and to modify, suspend, disable any referral code or link, or discontinue the Referral Program in whole or in part at any time, with or without notice.

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How it works. Each eligible Member is assigned a unique referral link and code, accessible from the "Refer a friend" section of the Shed portal and shareable by copying the link, copying the code, or sending a text message directly from that page. When a Referred Person signs up using a valid referral link or code and completes a qualifying first order, the Referred Person receives 40% off that first order, and the Referrer earns a $100 account credit. A "qualifying first order" is a Referred Person's first paid order for a single-month plan. Referral credits are issued after a confirmation period and are generally expected to be issued within approximately fourteen (14) business days after the Referred Person's order is confirmed.

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Use of referral link or code at checkout. To qualify for any referral benefit, the Referred Person must apply a valid referral link or code at sign-up, before completing the qualifying first order. Referral discounts and credits cannot be applied retroactively. If a Referred Person completes an order without applying a valid referral link or code, no 40% discount will be given to the Referred Person and no $100 credit will be issued to the Referrer in connection with that order, and Shed has no obligation to apply, honor, or reissue a code or credit after the order has been completed.

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How credits are applied. There is no limit on the number of referral credits a Referrer may earn. Each $100 referral credit is applied to the Referrer's account once it is earned and the applicable confirmation period has passed. Referral credits have no cash value, are not redeemable for cash, and are not transferable or refundable.

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Cancellation and forfeiture of unapplied credits. Referral credits have value only as a reduction applied to a Referrer's future paid invoice. If a Referrer cancels, or otherwise no longer maintains an active, paid membership, any referral credit that has not yet been applied to an invoice is forfeited, and Shed has no obligation to issue, pay, or otherwise honor it.

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Eligibility and limits. The Referral Program is open to new patients only. A Referred Person must be a new Shed patient who has not previously held an account with Shed; existing and former Members and patients are not eligible to be referred, and no discount or credit will be issued in connection with such a person. The 40% first-order discount and the $100 referral credit apply only when the Referred Person's qualifying first order is for a single-month plan. If the Referred Person's first order is for a multi-month plan, that order is not a qualifying order: the Referred Person will not receive the 40% discount, and the Referrer will not earn the $100 credit. Only one reward will be issued per Referred Person, and the reward is issued on the Referred Person's first paid order. To protect against fraud and abuse, Shed prohibits self-referral and reserves the right to investigate suspected abuse and to withhold, reverse, or void any discount or credit, and to suspend or terminate participation, where eligibility requirements are not met or where Shed reasonably suspects fraud, manipulation, or violation of these Terms.

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Healthcare program compliance. Referral credits and other benefits under the Referral Program are administrative incentives relating solely to Shed's non-clinical membership and technology services. They are not offered in exchange for, and are not intended to induce, the ordering, purchasing, or prescribing of any medication or clinical service, and the existence of a referral does not influence any clinical decision. No referral credit, discount, or other benefit will be provided, paid, or applied with respect to a Referrer or Referred Person whose care or items are paid for, in whole or in part, by Medicare, Medicaid, TRICARE, or any other federal or state healthcare program.

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Taxes. Referral credits and benefits may constitute taxable income to you. You are solely responsible for any tax consequences associated with referral benefits, and Shed may issue an IRS Form 1099 where required by law.

18. Loyalty Rewards Program

18.1 Eligibility

• You may submit a guarantee claim within thirty (30) days after the end of your 120-day guarantee period through your Member Portal or by emailing support@tryshed.com.
• Eligibility is verified primarily from objective system records — Member Portal and Pivot logs of weigh-ins, check-ins, and appointment attendance — together with confirmation of good standing from the Provider Group, and not by member self-attestation alone.
• If your claim is denied, you may request reconsideration by replying to the denial notice with any additional supporting information. Shed will respond to a reconsideration request within fifteen (15) business days.

The Shed Loyalty Rewards Program (the "Program") is available exclusively to Members enrolled in (1) a compounded GLP-1 program and (2) a month-to-month subscription plan. Members must maintain an active, paid subscription in good standing to remain eligible for and to redeem rewards under the Program. Members enrolled in a 3-month, 6-month, or 12-month Multi-Month Subscription described in Section 13 are not eligible to participate in the Program during their Minimum Term or any subsequent multi-month commitment period. Likewise, Members on a compounded GLP-1 microdosing program are not eligible to participate in the Program.

18.2 Milestone Rewards

• If your Provider pauses, reduces, or discontinues your medication for medical reasons (including any adverse reaction addressed in Section 13.7), you will not lose eligibility for the 120-Day Guarantee for following that guidance. The 120-day guarantee window and the Member Commitments in Section 16.1.3 will be adjusted on a day-for-day basis for the duration of any medically-directed pause. Provider-directed dose reductions that do not pause the program do not adjust the window or the Member Commitments.

Eligible Members may unlock the following rewards upon completing a qualifying check-in following each milestone transaction:

• Transaction 4: a $100 credit applied to that month’s charge.
• Transaction 8: a $150 credit applied to that month’s charge.
• Transaction 12 and beyond: a $50 monthly credit applied to each subsequent month’s charge, provided a qualifying check-in is completed each month.

• Where the 120-day guarantee period sits within a Multi-Month Subscription described in Section 11:
• (a) A guarantee refund under this Section 16.1 covers the total amount you actually paid to Shed for the portion of your Multi-Month Subscription attributable to the 120-day guarantee period, calculated in accordance with Section 16.1.4. Shipped medication remains non-refundable as a physical product consistent with Section 13.2, but the amount you paid for that medication is included in the refund.
• (b) The guarantee refund reduces, but does not by itself cancel, your Multi-Month Subscription. After a guarantee refund is issued, the remainder of your Multi-Month Subscription continues unless you separately cancel under Section 13.3, in which case any further refund is calculated under Section 13.4 net of the guarantee refund already paid.
• (c) Where the Multi-Month Subscription was financed through a Buy Now, Pay Later service, the guarantee refund is transmitted to the BNPL lender and applied to your balance in accordance with Section 13.9.

18.3 Check-In Requirement

Rewards are not applied automatically. To redeem a milestone reward, the Member must complete the Shed asynchronous check-in form following the qualifying transaction. Credits are applied manually by the Shed team within forty-eight (48) hours of team review. Failure to complete the required check-in results in forfeiture of that milestone’s reward. Forfeiture of one milestone does not affect eligibility for future milestones.

18.4 Non-Transferable and Non-Stackable

Program rewards are non-transferable, have no cash value, and may not be combined with any other Shed discount, promotion, or pricing program, including Multi-Month Subscription pricing and any graduate or returning-Member pricing program offered by Shed from time to time.

18.5 Modification and Termination

Shed reserves the right to modify or discontinue the Program at any time upon thirty (30) days’ written notice to active participants. Rewards already earned and applied prior to the effective date of any discontinuation will be honored. This Section is also subject to the broader change-of-terms provisions in Section 28 (Modification of Terms).

• Members enrolling on or after the Effective Date of these Terms are governed by the Shed Promise set forth in this Section 16.
• Members whose programs began before the Effective Date and who were still within their nine (9) month guarantee window under the prior Shed Weight-Loss Guarantee remain governed by that prior guarantee through the end of that window. Shed will make available the option to migrate to the Shed Promise; any such migration requires the Member’s affirmative consent through the Member Portal and is effective prospectively only.
• Members who completed or claimed under the prior guarantee before the Effective Date are not affected by this Section 16.
• Members on Multi-Month Subscriptions that began before the Effective Date remain governed by the guarantee in effect at the time of their initial purchase through the end of their committed term. The Shed Promise applies to any renewal effective on or after the Effective Date.
• In the event of any conflict between this Section 16 and the prior guarantee for a grandfathered Member, the prior guarantee controls until the end of that Member’s grandfathered window.

19. Privacy Policy and HIPAA Notice

Shed’s Privacy Policy (available at https://www.tryshed.com/resources/legal/privacy-policy) and the Notice of Privacy Practices governing the use and disclosure of protected health information by the Provider Group (available at https://www.tryshed.com/resources/legal/hipaa-notice) describe how personal information and protected health information are collected, used, disclosed, and protected.

20. Consumer Privacy Rights

Depending on your state of residence, you may have rights under state consumer-privacy laws, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA); the Virginia Consumer Data Protection Act (VCDPA); the Colorado Privacy Act (CPA); the Connecticut Data Privacy Act (CTDPA); the Utah Consumer Privacy Act (UCPA); and the Washington My Health My Data Act, among others. These rights may include the right to access, correct, or delete certain personal information Shed holds about you; the right to opt out of the “sale” or “sharing” of personal information and of certain profiling; the right to limit the use of sensitive personal information; and the right not to be discriminated against for exercising these rights.

The mechanics for exercising these rights, including verification procedures and response timelines, are described in the Privacy Policy. Rights with respect to protected health information held by the Provider Group are governed by the Notice of Privacy Practices and HIPAA, not by these state laws.

21. Consumer Protection Law:

Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

22. Testimonials and Results

Any testimonials, before-and-after images, success stories, weight, or other outcome statements displayed on the Site, in Shed marketing materials, or by Members on Shed-affiliated forums reflect the individual experience of the person depicted and are not a representation, warranty, or guarantee that you or any other person will experience a similar result. Results from any medication, program, or service vary by individual based on medical, behavioral, and other factors, including adherence to Provider recommendations and program requirements. Where any person providing a testimonial is compensated by Shed, has a material connection to Shed, or received free or discounted products or services in connection with the testimonial, that connection is disclosed in accordance with the U.S. Federal Trade Commission’s Endorsement Guides.

23. Disclaimers of Warranties

THE SITE AND ALL CONTENT, GOODS, AND SERVICES MADE AVAILABLE THROUGH THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SHED PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, SHED MAKES NO WARRANTY THAT (A) THE SITE OR THE SERVICE WILL MEET YOUR REQUIREMENTS OR BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE OR ANY MEDICATION OR SERVICE WILL BE ACCURATE OR RELIABLE; OR (C) ANY MEDICATION, TREATMENT, OR PROGRAM WILL PRODUCE ANY SPECIFIC CLINICAL OR COSMETIC RESULT, INCLUDING ANY PARTICULAR WEIGHT LOSS, HAIR-GROWTH, OR LONGEVITY OUTCOME.

All medical, clinical, and pharmacy services are provided by the Provider Group and independent pharmacies. Shed does not practice medicine, dispense medication, or provide clinical advice, and disclaims any responsibility for the professional services of the Provider Group or any pharmacy. No advice or information, whether oral or written, obtained from Shed or through the Site creates any warranty not expressly stated in these Terms. Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the foregoing exclusions apply only to the maximum extent permitted by law.

24. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL SHED OR ITS PARENTS, SUBSIDIARIES, AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS (COLLECTIVELY, THE “SHED PARTIES”) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY GOODS OR SERVICES MADE AVAILABLE THROUGH THE SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE SHED PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF THE SHED PARTIES ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY GOODS OR SERVICES MADE AVAILABLE THROUGH THE SITE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU ACTUALLY PAID TO SHED FOR THE GOODS OR SERVICES GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, AND (B) ONE HUNDRED U.S. DOLLARS ($100).

The limitations and exclusions in this Section apply notwithstanding the failure of any limited or exclusive remedy of its essential purpose. You acknowledge that the pricing and other terms reflect this allocation of risk and that these limitations and exclusions form an essential basis of the bargain between you and Shed.

Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded under applicable law, including liability for gross negligence, willful misconduct, fraud, or any obligations under Section 25 (Indemnification). Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, the foregoing limitations apply only to the maximum extent permitted by law.

25. Indemnification

You agree to defend, indemnify, and hold harmless the Shed Parties from and against any and all actions, claims, demands, proceedings, losses, damages, liabilities, judgments, awards, fines, penalties, costs, and expenses (including reasonable attorneys’ fees and litigation costs) arising out of or relating to:

• (a) your access to or use of the Site or any Service;
• (b) your breach or alleged breach of these Terms or any policy or guideline incorporated into these Terms;
• (c) any information you submit to Shed, the Provider Group, or any pharmacy partner, including any information that is false, misleading, incomplete, or that omits a material fact;
• (d) your use, misuse, or sharing of any medication, device, supplement, or other product obtained through the Site, including any use that is inconsistent with the directions of your Provider;
• (e) your violation of any applicable law, rule, or regulation, or your violation of any right of any other person or entity;
• (f) any content, communications, or material you post, transmit, or otherwise make available through the Site; and
• (g) your negligence, willful misconduct, or fraud.

Shed reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify Shed. You will cooperate with Shed in the defense of any claim subject to this Section. You will not settle any matter without Shed’s prior written consent. This Section does not require you to indemnify any Shed Party for that Shed Party’s own gross negligence, willful misconduct, or fraud, or for any liability that cannot lawfully be allocated to you under applicable law.

26. Force Majeure

Neither Shed nor you will be liable for any failure or delay in performing any obligation under these Terms (other than an obligation to make a payment of money) to the extent that the failure or delay is caused by an event beyond that party’s reasonable control, including acts of God; natural disasters; fire; flood; earthquake; epidemic, pandemic, or other public-health emergency; war, terrorism, civil unrest, or military action; labor disputes; failures or disruptions of telecommunications, internet, payment-processing, or cloud-computing services; supply-chain disruptions affecting compounded or brand-name medications, active pharmaceutical ingredients, raw materials, or shipping; pharmacy or laboratory outages; recalls, market withdrawals, or other regulatory actions affecting any medication; orders, restrictions, or other actions of any governmental, regulatory, or judicial authority; or any other cause that could not reasonably have been anticipated or avoided (each, a “Force Majeure Event”).

If a Force Majeure Event delays or prevents Shed’s performance, Shed will use commercially reasonable efforts to mitigate the effect on your access to the Service and to resume performance as promptly as reasonably practicable. If a Force Majeure Event continues for more than sixty (60) consecutive days, either party may terminate the affected program or subscription without further liability except as to fees already accrued and Shed-initiated refunds to which you are otherwise entitled.

27. Governing Law; Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND SHED TO RESOLVE DISPUTES ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION, WAIVES YOUR RIGHT TO A TRIAL BY JURY, AND WAIVES YOUR RIGHT TO PARTICIPATE IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. SECTION 26.7 BELOW EXPLAINS HOW YOU MAY OPT OUT OF ARBITRATION WITHIN THIRTY (30) DAYS OF FIRST ACCEPTING THESE TERMS.

27.1 Governing Law

These Terms, and any dispute arising out of or relating to these Terms, the Site, or any goods or services made available through the Site, are governed by the laws of the State of Utah, without regard to its conflict-of-laws principles. Federal law, including the Federal Arbitration Act (9 U.S.C. § 1 et seq.) (the “FAA”), governs the interpretation and enforcement of the arbitration provisions in this Section.

27.2 Informal Resolution

Before initiating any arbitration or court proceeding, you and Shed agree to attempt in good faith to resolve any dispute informally. You must first send a written notice of dispute to Shed at support@tryshed.com and to the address in Section 42 (Contact Details), describing the nature and basis of the claim and the specific relief sought. Shed will send any notice of dispute to the email address then on file for your account. The parties will negotiate in good faith for at least thirty (30) days following receipt of the notice. If the dispute is not resolved within sixty (60) days following receipt of the notice, either party may commence arbitration in accordance with this Section. The statute of limitations applicable to a claim is tolled during this informal-resolution period.

27.3 Binding Arbitration

Except as expressly provided in Sections 27.7, 27.8, and 27.9, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any goods or services made available through the Site, including the formation, interpretation, breach, termination, validity, or enforceability of these Terms or this arbitration agreement (a “Dispute”), will be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect (the “AAA Rules”), as modified by this Section. The AAA Rules are available at www.adr.org. The arbitrator, not any federal, state, or local court or agency, has exclusive authority to resolve any Dispute, including any claim that all or any part of these Terms is void or voidable.

27.4 Arbitration Procedure

• Location: The arbitration will be conducted by telephone or videoconference unless the arbitrator orders otherwise. Any in-person hearing will be held in Salt Lake County, Utah, or in the U.S. county of your residence, at your election.
• Arbitrator: A single arbitrator will be selected in accordance with the AAA Rules. The arbitrator must be a retired judge or attorney experienced in consumer-protection and healthcare-services law.
• Fees: The allocation of arbitration fees is governed by the AAA Rules, except that Shed will pay all AAA filing, administration, and arbitrator fees that exceed the amount you would have paid to file the same claim in a court of competent jurisdiction, unless the arbitrator finds the claim frivolous or brought for an improper purpose.
• Discovery: Discovery will be limited as set forth in the AAA Rules and as the arbitrator deems necessary to a fair resolution.
• Authority and Award: The arbitrator may award any individual relief that a court of competent jurisdiction could award under applicable law, but only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. The arbitrator’s award is final and binding on the parties and may be entered as a judgment in any court of competent jurisdiction.
• Confidentiality: The existence and content of the arbitration proceeding will be kept confidential by the parties and the arbitrator, except to the extent necessary to enforce or challenge the award, to comply with applicable law, or to pursue legal rights.

27.5 Class Action and Jury Trial Waiver

YOU AND SHED EACH AGREE THAT ANY DISPUTE WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, MASS, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN THE CLAIMS OF ANY OTHER PERSON, MAY NOT PRESIDE OVER ANY CLASS OR REPRESENTATIVE PROCEEDING, AND MAY AWARD RELIEF ONLY ON AN INDIVIDUAL BASIS. YOU AND SHED EACH WAIVE ANY RIGHT TO A TRIAL BY JURY.

If any portion of this class-action and jury-trial waiver is found to be unenforceable as to a particular claim or particular request for relief, that claim or request will be severed from arbitration and brought in a court of competent jurisdiction in Salt Lake County, Utah, but all other claims will remain in arbitration.

27.6 Mass Arbitration Protocol

If twenty-five (25) or more individuals submit, or threaten to submit, demands for arbitration raising substantially similar claims against Shed within a sixty (60) day period (collectively, a “Mass Filing”), the following procedures will apply in addition to the AAA Rules:

• (a) Each claimant’s counsel must certify in writing that counsel (i) has conducted a reasonable pre-filing inquiry into the facts underlying each individual claim, (ii) is authorized to represent and has met or conferred with each individual claimant, and (iii) has confirmed that each claimant intends to pursue the claim on an individual basis. Demands that do not include this certification will not be deemed validly filed.
• (b) The parties will select a bellwether process: the parties will each select up to ten (10) demands to proceed as bellwether arbitrations (twenty (20) total), with the remaining demands stayed pending the bellwether outcomes. AAA filing and administration fees are due only for the bellwether demands during this stay.
• (c) After the bellwether arbitrations conclude, the parties will participate in a global mediation administered by a mutually agreed mediator. If the dispute is not resolved at mediation, the remaining demands will proceed under the AAA Rules in batches of up to fifty (50) at a time.
• (d) The statute of limitations is tolled for all claimants subject to a Mass Filing during the bellwether and mediation phases.

The arbitrator selected in any bellwether proceeding has authority to decide any dispute concerning the application or interpretation of this Mass Arbitration Protocol.

27.7 Right to Opt Out

You may opt out of this arbitration agreement, the class-action waiver, and the jury-trial waiver by sending written notice of your decision to opt out to Shed at support@tryshed.com within thirty (30) days after the date you first accept these Terms or this amended Section, whichever is later. Your notice must include your full name, the email address associated with your account, your postal mailing address, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other portion of these Terms. If you opt out, both you and Shed will be deemed to have agreed that any Dispute will be resolved in the state or federal courts located in Salt Lake County, Utah, under Section 27.1, and that the jury-trial waiver and class-action waiver do not apply.

27.8 Small-Claims Court Carve-Out

Either party may bring an individual action in a small-claims court of competent jurisdiction, in lieu of arbitration, for any Dispute that qualifies for relief in that court.

27.9 Intellectual Property and Injunctive Relief Carve-Out

Either party may bring an action in a court of competent jurisdiction in Salt Lake County, Utah seeking injunctive or other equitable relief to prevent the actual or threatened infringement, misappropriation, or violation of that party’s intellectual-property rights, confidential information, or trade secrets, or to enforce the class-action or jury-trial waiver.

27.10 Severability of Arbitration Provisions

If any provision of this arbitration agreement is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect, except that if the class-action waiver is held unenforceable with respect to any claim seeking public injunctive relief, that claim (and only that claim) will be severed and brought in a court of competent jurisdiction in Salt Lake County, Utah.

27.11 Survival

This Section survives any termination of these Terms or your account.

28. Modification of Terms

Shed may amend these Terms from time to time to reflect changes in law, in the Service, or in Shed’s business practices. Shed will provide notice of any amendment by posting the amended Terms on the Site with a revised “Effective Date” and, for material amendments, by additional notice to the email address then on file for your account.

Non-material amendments are effective upon posting; your continued use of the Site or the Service after posting constitutes acceptance of the amended Terms. Material amendments are effective no earlier than thirty (30) days after notice; before a material amendment takes effect, you have the right to terminate your account or subscription without further obligation other than payment for Service already received. Where required by applicable law (including California’s Automatic Renewal Law), Shed will provide additional or longer notice and will obtain affirmative consent to any material change to recurring-charge or auto-renewal terms.

Amendments do not apply retroactively to any Dispute (as defined in the Governing Law; Arbitration; Class Action Waiver section) of which Shed has actual notice before the effective date of the amendment.

29. Assignment

You may not assign, transfer, sublicense, or delegate these Terms or any of your rights or obligations under these Terms, by operation of law or otherwise, without Shed’s prior written consent. Any attempted assignment, transfer, sublicense, or delegation without such consent is null and void. Shed may freely assign, transfer, or delegate these Terms and any of its rights and obligations, in whole or in part, without your consent or notice, including in connection with a merger, acquisition, corporate reorganization, financing, or sale of all or substantially all of its assets. Subject to the foregoing, these Terms bind and inure to the benefit of the parties and their respective permitted successors and assigns.

30. Notice

Any notice you give to Shed under these Terms must be in writing and sent to support@tryshed.com (with a copy, for legal notices, to Shed Holdings, LLC, 10813 S River Front Pkwy, Ste 550, South Jordan, UT 84095, Attn: Legal). Any notice Shed gives to you under these Terms may be sent by email to the address then on file for your account, by message in the Patient Portal, or by posting notice on the Site, and will be deemed effective upon transmission or posting. You are responsible for keeping the email address and contact information on file for your account current.

31. Entire Agreement

These Terms, together with the Privacy Policy, the Notice of Privacy Practices, any supplemental program terms incorporated by reference, and any order confirmation issued at the time of purchase, constitute the entire agreement between you and Shed with respect to the Site, the Service, and the goods made available through the Site, and supersede all prior or contemporaneous understandings, communications, and agreements (whether oral or written) between you and Shed on those subjects. You acknowledge that you have not relied on any statement, representation, assurance, or warranty made or given by any person, whether or not employed by Shed, that is not set forth in these Terms or the documents incorporated by reference.

32. Survival

The provisions of these Terms that by their nature should survive termination of your account, cancellation of any subscription, or expiration of these Terms will survive, including the provisions addressing intellectual property; accrued payment obligations and true-up amounts; disclaimers of warranties; limitation of liability; indemnification; recording of communications; governing law; arbitration and class action waiver; entire agreement; severability; the Privacy Policy and HIPAA Notice; and any other provision that expressly or by its nature is intended to survive.

33. Government Access and Legal Process

Shed may access, preserve, and disclose your account information and any other information about you, including content of communications, if Shed determines in good faith that such access, preservation, or disclosure is reasonably necessary to: (a) comply with applicable law, regulation, legal process (including subpoenas, court orders, search warrants, and other lawful requests), or governmental investigation; (b) enforce these Terms, including investigation of potential violations; (c) detect, prevent, or otherwise address fraud, security, or technical issues; or (d) protect the rights, property, or safety of Shed, the Provider Group, any pharmacy partner, you, or any other person. Where permitted by law, Shed will use reasonable efforts to notify you of compulsory legal process directed to your account information before disclosure.

34. Export Controls and Sanctions

You represent and warrant that you (a) are not located in, under the control of, or a national or resident of any country or region that is subject to comprehensive U.S. trade sanctions or other U.S. embargoes; (b) are not identified on any U.S. government restricted-party list, including the U.S. Department of Treasury’s Office of Foreign Assets Control (OFAC) Specially Designated Nationals and Blocked Persons List; and (c) will not use the Site or the Service in violation of any applicable U.S. or non-U.S. export control, sanctions, or anti-corruption laws.

35. Additional Program Terms

Specific programs, promotions, beta or pilot features, and third-party-funded benefits may be governed by supplemental terms presented to you at the time of enrollment or use (“Supplemental Terms”). Supplemental Terms are incorporated into these Terms by this reference. In the event of any conflict between these Terms and any Supplemental Terms with respect to a specific program, the Supplemental Terms control with respect to that program only.

36. Digital Millennium Copyright Act

Shed respects the intellectual-property rights of others and expects users of the Site to do the same. If you believe in good faith that material accessible on the Site infringes a copyright you own or control, you may submit a written notice of claimed infringement to Shed’s designated copyright agent containing the elements required by 17 U.S.C. § 512(c)(3), including: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material that is claimed to be infringing and where it is located on the Site; (d) your contact information; (e) a statement that you have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner.

Notices may be sent to Shed’s designated copyright agent at support@tryshed.com (subject line: “DMCA Notice”) or by postal mail to Shed Holdings, LLC, Attn: DMCA Agent, 10813 S River Front Pkwy, Ste 550, South Jordan, UT 84095. Counter-notices may be submitted under 17 U.S.C. § 512(g)(3) to the same address. Shed may terminate the accounts of users who are determined to be repeat infringers.

37. Prescription Filling, Availability, and Professional Services:

PLEASE BE ADVISED.

All prescriptions are issued solely at the discretion of independent, licensed healthcare Providers after appropriate clinical evaluation. Shed does not prescribe, dispense, or sell medications.

Medications, including brand-name drugs such as Wegovy® and Zepbound®, may be purchased directly by Members through third-party pharmacies, including LillyDirect or NovoCare, after Provider approval.

Shed’s role is limited to facilitating access to Providers and coordinating communication between Members, Providers, and pharmacies. Shed does not receive compensation from pharmacies based on prescription volume or medication sales.

Due to availability or supply chain-related conditions which may not be foreseeable or predictable, Shed’s network of pharmacy partners may not be able to procure and provide to you brand-name medications. In that event, Shed will work with you to explore other fulfillment options, if available.

You agree and understand that your prescription(s) may be filled by and transferred between any of Shed’s pharmacy partners and you agree that your Provider and/or Shed may take these actions on your behalf. Shed does not control or interfere with any professional service provided by its pharmacy partners, and each is solely responsible for their provision of professional services rendered to you.

Likewise, Shed makes no representations or guarantees regarding any medication or other product’s place of origin. Medications and other products may be shipped to you directly from sources other than within the United States, including without limitation the United Kingdom, Canada, and other locations.

Medication availability is subject to clinical approval, pharmacy inventory, supply chain constraints, and regulatory requirements. Shed does not guarantee that any medication—including GLP-1 medications—will be available, and Shed does not influence the Provider Group’s decision to initiate, continue, or discontinue any medication.

By accepting this Agreement, you acknowledge and agree that any services you receive from Shed’s pharmacy partners and your healthcare Providers through the Site or otherwise are also subject to this Agreement, and that Shed’s affiliates in providing Services to you–including without limitation its affiliated pharmacies, healthcare providers, labs, shipping companies, and others–are third-party beneficiaries of this Agreement.

38. Pharmacy Partners

Strive Compounding Pharmacy:
1275 E Baseline Rd #104
Gilbert, AZ 85233

Promise Pharmacy:
31818 US 19 S
Palm Harbor, FL 34684

DCA Pharmacy
233 Bedford Way
Franklin, TN 37064

DCA Pharmacy
233 Bedford Way
Franklin, TN 37064

Everwell Pharmacy
6506 N Davis Hwy
Pensacola, FL 32504

Custom Ivy Pharmacy
72 Argonaut, Suite 130
Aliso Viejo, CA 92656

Boothwyn Pharmacy
221 Gale Lane
Kennett Square, PA 19348

39. Severability:

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under any applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal, and the rest of these Terms and Conditions will still be considered valid.

40. Corporate Practice of Medicine Compliance (California and Other States)

Shed provides administrative, technology, and membership services only and does not provide medical care, diagnosis, or treatment. All professional medical services are provided by independent, physician-owned or licensed entities with whom Shed contracts to provide administrative support.

Shed does not control or interfere with any Provider’s medical judgment, and no portion of the membership fee paid to Shed constitutes payment for medical services.

41. California Residents

If you are a California resident, the following supplemental provisions apply in addition to the other provisions of these Terms.

41.1 Confidentiality of Medical Information Act

California’s Confidentiality of Medical Information Act (Civil Code § 56 et seq.) (the “CMIA”) requires a Provider to obtain a patient’s explicit authorization before electronically disclosing medical information. By accepting these Terms and authorizing electronic communications (including SMS communications under Section 6 (Communication via SMS or Similar Messaging Technologies)), you provide that authorization for the purposes of the CMIA, subject to your right to withdraw that authorization at any time prospectively.

41.2 California Consumer Privacy Act

Your rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (the “CCPA”), and the mechanics for exercising those rights, are described in the Privacy Policy. Personal information collected by the Provider Group in connection with the provision of healthcare services is not subject to the CCPA, but is protected under HIPAA and the CMIA.

41.3 Automatic Renewal Law

Shed’s subscription and renewal terms are designed to comply with California’s Automatic Renewal Law (Business and Professions Code § 17600 et seq.) (the “ARL”), including the cancellation, notification, and consent requirements specifically referenced in the Multi-Month Subscriptions and Care Membership Plans sections of these Terms.

41.4 Shine the Light

California Civil Code § 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for direct-marketing purposes. To make such a request, please contact us at support@tryshed.com.

41.5 Complaint Resolution

California Civil Code § 1789.3 requires us to provide the following notice: the provider of this Service is Shed Holdings, LLC, 10813 S River Front Pkwy, Ste 550, South Jordan, UT 84095. You may file a complaint regarding the Service or seek information about the cost of the Service by contacting us in writing at the address above or by email at support@tryshed.com. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Boulevard, Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

42. Contact Details:

Please contact us if you have any questions or concerns. Our contact details are as follows:

Email:
support@tryshed.com

Address:
10813 S River Front Pkwy, Ste 550
South Jordan, UT 84095

Effective Date: June 10, 2026