Terms and Conditions

These terms and conditions (the “Terms and Conditions”) govern the use of  (the “Site”) as well as all goods and services sold or otherwise facilitated via the Site. This Site is owned and operated by Shed Holdings, LLC (“Shed”). This Site is a telehealth and communications website. Shed is not a medical group, does not practice medicine, and does not provide medical advice, diagnosis, or treatment.

All telehealth, clinical evaluations, prescriptions, treatment plans, follow-up schedules, and all other medical services available through the Site are provided exclusively by independent, physician-owned or licensed professional entities (“Provider Group”) and their affiliated licensed healthcare providers (“Providers”).

Decisions regarding medical appropriateness, prescribing, modality of care (synchronous or asynchronous), eligibility for treatment, and follow-up cadence rest solely with the Provider Group and its Providers, not Shed.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

1. State-Specific Telehealth and Asynchronous Care Compliance

Availability of asynchronous (non-video) medical evaluation varies by state law. Determinations regarding whether asynchronous care is legally permitted or clinically appropriate are made solely by the Provider Group. Shed does not determine clinical modality, and may disable asynchronous functionality at the direction of the Provider Group.

2. Telehealth Informed Consent

2.1 Nature of Telehealth Services

By using the Site to seek or receive medical evaluation, prescriptions, or follow-up care, you acknowledge and agree that you are receiving those services via telehealth. Telehealth involves the use of electronic communications (including secure messaging, audio, video, and asynchronous data exchange) to enable a Provider to evaluate, diagnose, and treat you remotely. Because no in-person physical examination is performed through the Site, certain conditions may not be diagnosable through telehealth, and your Provider may determine that in-person care is medically necessary.

2.2 No Emergency Services

THE SITE AND THE SERVICE ARE NOT INTENDED FOR EMERGENCIES. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, A LIFE-THREATENING CONDITION, OR A MENTAL-HEALTH CRISIS, CALL 911 IMMEDIATELY OR PROCEED TO THE NEAREST EMERGENCY ROOM. IF YOU OR SOMEONE YOU KNOW IS IN CRISIS, CALL OR TEXT 988 (THE SUICIDE AND CRISIS LIFELINE). NEITHER SHED NOR THE PROVIDER GROUP PROVIDES EMERGENCY MEDICAL SERVICES OR REAL-TIME CRISIS RESPONSE THROUGH THE SITE.

2.3 Provider Licensure

Providers furnish telehealth services only in states in which they hold an active, unrestricted license to practice. The availability of any particular Provider, medication, modality (synchronous or asynchronous), or service depends on the state in which you are physically located at the time of the visit and on applicable state and federal law, including state pharmacy and controlled-substance laws. You agree to inform Shed and the Provider Group promptly if you relocate or are physically located in a different state at the time of any visit.

2.4 Benefits, Limitations, and Risks of Telehealth

Telehealth offers convenient access to licensed Providers and may reduce the time and travel associated with in-person care. Telehealth also carries limitations and risks, including: (a) the Provider may not have all of the information that would be available from an in-person examination; (b) audio, video, or data transmission could be interrupted or distorted by technological failures; (c) electronic communications could, despite reasonable safeguards, be intercepted, breached, or accessed by unauthorized persons; and (d) follow-up or in-person care may still be required. You acknowledge and accept these limitations and risks.

2.5 Documentation and Records

Telehealth encounters are documented in the Provider Group’s medical records system. You may request a copy of, or seek to amend, your medical records in accordance with the Notice of Privacy Practices and applicable law.

2.6 Right to Withhold or Withdraw Consent

Your participation in telehealth is voluntary. You may withhold or withdraw your consent to telehealth at any time without affecting your right to seek care from a different Provider in person, except that withdrawal of consent will end your ability to receive telehealth services through the Site prospectively.

3. Intellectual Property

All content published and made available on our Site is the property of Shed and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

4. Age Restrictions

The minimum age to use our Site is 18 years old. By using this Site, users agree and represent that they are over 18 years old. We do not assume any legal responsibility for false statements about age.

5. Acceptable Use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

• Harass or mistreat other users of our Site;
• Violate the rights of other users of our Site;
• Violate the intellectual property rights or the Site owners or any third party to the Site;
• Hack into the account of another user of the Site;
• Act in any way that could be considered fraudulent; or
• Post any material that may be deemed inappropriate or offensive.
• If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend, or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

6. Communication via SMS or Similar Messaging Technologies

6.1 Your Consent to SMS PHI Communications:

By using our services, you expressly consent to receive communications containing your Personal Health Information (“PHI”) via standard SMS text messaging or similar unencrypted messaging technologies (e.g., MMS), including but not limited to appointment reminders, prescription details, test results, or other health-related information.

6.2 Safeguards and Risk Acknowledgment:

We take reasonable administrative, technical, and physical precautions—and thoroughly vet our internal systems and those of our service providers—to protect your PHI and maintain compliance with applicable health and privacy laws, including the Health Insurance Portability and Accountability Act ("HIPAA") and similar state laws.

Nevertheless, standard SMS and similar technologies:

• May not be fully encrypted end-to-end during transmission or storage;
• May leave message copies on your device, your carrier’s systems, or intermediate networks;
• Can be accessed by individual(s) with access to your device or phone account;
• May be intercepted or otherwise compromised.

6.3 Regulatory Compliance and Alternatives:

Under HIPAA, you have the right to request confidential communications via alternative, more secure methods, such as your encrypted patient portal. If such a request is reasonable, we will accommodate it—but first, you must acknowledge these risks and affirm your continued consent to SMS-based PHI communication.

6.4 State-Specific Privacy Considerations:

California: Under the Confidentiality of Medical Information Act (CMIA), a Provider must obtain explicit patient consent before electronically disclosing medical information—this clause serves as that consent.

6.5 Opt-Out / Revocation of Consent:

You may withdraw your consent to receive PHI via SMS at any time by notifying us through the secure messaging portal or by contacting our support team. Your request will be honored prospectively—but communications already sent via SMS prior to your revocation remain authorized.

6.6 Documentation:

Your continued use of our services after receiving this disclosure constitutes consent, which we will document and retain as required by HIPAA.

6.7 Marketing SMS and Text Messaging Consent

Where you affirmatively opt in (separately from any consent given for transactional or PHI communications under this Section), you authorize Shed and its service providers to send recurring marketing and promotional text messages to the mobile number you provide, including messages sent using an automatic telephone dialing system or artificial or prerecorded voice.

Your consent to receive marketing text messages is not a condition of purchase or of receiving any Shed product or Service. You may opt out of marketing messages at any time by replying STOP to any marketing message. For help, reply HELP.

Message frequency varies. Message and data rates may apply, depending on your mobile carrier and plan. Shed is not responsible for any such carrier charges. Shed and its service providers may also place marketing telephone calls to you, including calls using an automatic telephone dialing system or artificial or prerecorded voice, where you have provided express written consent as described in this Section.

7. Recording of Communications

You acknowledge and consent that Shed and its service providers may record, monitor, transcribe, and retain calls, telehealth visits, video sessions, and other communications between you and Shed, the Provider Group, your Shed Health Coach, or any pharmacy partner, for purposes including quality assurance, training, regulatory compliance, fraud prevention, dispute resolution, and clinical documentation. Where required by applicable state law (including California, Florida, Illinois, Massachusetts, Montana, New Hampshire, Pennsylvania, and Washington), this Section serves as your express consent to the recording of any such communication. If you do not consent to recording, do not use audio, video, or telephone-based Services.

Recordings and transcripts are stored in accordance with the Privacy Policy and, where they constitute protected health information, the Notice of Privacy Practices.

8. Accounts

When you create an account on our Site, you agree to the following:

You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and all personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes. We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

9. Sale of Services

These Terms and Conditions govern the sale of services and goods available on our Site. The following services and products are or may be made available on or facilitated by our Site:

• Telehealth Services
• Weight-Loss Solutions
• Longevity Solutions
• Hair-Loss Solutions
• Hormone Replacement
• TherapyLab Testing
• Dermatology Solutions
• Sex Health Solutions
• Nutritional Supplements
• Health Coaching
• Miscellaneous Goods

The services and goods will be paid for in full when they are ordered.

These Terms and Conditions apply to all the services and goods that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services and goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images, and we cannot guarantee the accuracy of all services and goods we provide. You agree to purchase services and goods from our Site at your own risk.

We reserve the right to modify, reject, or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid unless you have already received the service or product you ordered. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

10. Financial Agreement

Payments made to Shed are for administrative, technology, and membership services that provide access to the Shed Platform and related non-clinical resources. All professional medical services are provided by independent, licensed healthcare providers.

Shed does not receive or retain any portion of fees paid for medical or pharmacy services. Where permitted by law, payments for professional services may be collected by an independent medical group or its designated billing agent, not by Shed.

Payment of all fees is expected at the time of service or order via the payment method on file. You hereby authorize payment directly to Shed for all services rendered and goods purchased where applicable.

Payments can be made via credit/debit card and are due at the time of purchase. Credit/debit card payments can be made directly within the Shed Portal.

You hereby warrant and agree that you understand that all Medication Programs with Shed are subscription-based programs that renew automatically. Billing may occur either every twenty-eight (28) days or on a monthly basis, depending on your specific program. Subscriptions are only eligible for cancellation after two months or at the close of your renewal cycles, whichever is longer.

You may cancel your Subscription up to seventy-two (72) hours before your next billing cycle begins. Cancellations will take effect at the end of the current Subscription period, and only future charges will be canceled.

To cancel your subscription, you may do so through your Patient Portal once you have met your two-month commitment. Simply log into your Patient Portal, navigate to “My Treatments,” and select “Manage Subscription.”

You are responsible for all Subscription Fees (plus any applicable taxes and other charges) for the current Subscription period. If you cancel, you will retain access to the Services until the end of your Subscription period.

You agree and acknowledge that a prescription for any particular medication is not guaranteed and is subject to the independent medical judgment of your prescribing Provider during your consultation.

You agree that Shed reserves the right to stop, pause, or cancel a treatment plan, program, or other service for an individual at any time. If you default on your account, you agree that you will be subject to finance and/or legal fees in addition to the total account balance.

You expressly acknowledge and agree to the above financial and cancellation policies. In the case of default payment, you are responsible for full payment of the balance, interest accrued, and any collection costs and legal fees incurred to collect on this account. You understand that insurance may not be accepted by Shed for its services. By utilizing the Site, including the ordering and/or purchasing of services or goods, you acknowledge that you have read, understand, and accept the information and conditions specified in this agreement.

11. Subscriptions

Certain Shed programs operate on a monthly subscription basis. Such subscriptions may include:    

• Access to prescribed medication (subject to Provider evaluation and approval)    
• Access to scheduling visits with independent licensed healthcare providers, as medically appropriate and determined solely by the Provider Group.
• Access to text-based health coaching and community resources.
• Access to LillyCare and NovoDirect for brand-name medications (e.g, Wegovy® and Zepbound® in connection with Provider approval).
• One (1) fifteen-minute (15-minute) virtual coaching appointment per month.
• PLEASE BE ADVISED:
• The membership fee is separate from the cost of medication.
• Shed does not dispense or sell medication directly.
• Members are responsible for purchasing approved prescriptions directly through LillyDirect or NovoCare.
• Membership fees are non-refundable once a patient has been approved for treatment.
• If you are not approved for treatment by a licensed Provider, your membership fee will be refunded.
• Any clinical requirements described in connection with a membership program—such as follow-up visits, clinical check-ins, or medication monitoring—represent requirements set by the Provider Group and not by Shed.

11.1 Commitment Period:

All programs require a minimum commitment of two (2) full months. Early cancellation within this period does not release you from payment obligations and will not result in a refund or credit.

11.2 Billing and Auto-Renewal:

Your subscription will automatically renew each month on your original billing date. Your payment method on file will be charged unless you cancel your subscription in accordance with the cancellation policy below.

11.3 Cancellation Policy:

You must cancel your subscription at least seventy-two (72) hours before your next billing date to avoid being charged for the upcoming month. Cancellations submitted less than 72 hours before your billing date will apply to the following month.

11.4 Refund Policy:

All subscription fees are non-refundable once charged, including but not limited to situations where:

• You fail to complete required follow-up appointments or refill request forms    
• You do not utilize the text-based coaching services or Provider visits    
• You cancel after the 72-hour cancellation window    
• You attempt to cancel before fulfilling the two-month minimum commitment

Failure to engage with program requirements or services does not constitute grounds for a refund.

If medication is not shipped due to your failure to complete necessary actions (e.g., submitting a refill request form, attending a required visit), that month remains ineligible for a refund. However, at Shed’s discretion, you may be eligible for a one-time credit toward a future month’s shipment once required actions are completed and your subscription remains active.

All credits must be used within 60 days and cannot be exchanged for cash or transferred to another account. Credits do not hold any cash value.

11.5 Modifications and Termination:

Shed reserves the right to modify or discontinue its services or these terms at any time, with reasonable notice as required by applicable law.

11.6 Eligibility and Compliance:

By subscribing, you confirm that you are at least 18 years of age and located in a U.S. state where Shed services are available. You agree to comply with all applicable federal, state, and local laws in connection with your use of the services.

12. Program Change:

Billing

By submitting a program change request, you agree to be charged for the new program at the time of submission.

12.1 Temporary Pause During Change:

When a program change is submitted, your subscription will be placed on a temporary pause for up to 21 days. If you do not meet with your Provider during this time, your original subscription will resume.

12.2 Refill and Order Processing:

If you have a refill in progress at the time of your program change, the change will apply to your next order. Please note that Shed is unable to cancel or modify any orders that are already processing or preparing for shipment.

12.3 Cancellation and Pause Restrictions During Change:

Once you submit a program change request, you will not be able to cancel or pause your subscription until the program change process has been completed.

13. Multi-Month Subscriptions

13.1 Minimum Term and Billing

By purchasing a multi-month subscription, you agree to a minimum commitment of two (2) full billing months (the “Minimum Term”). At checkout, you may select one of two payment options for your multi-month subscription: (i) a single payment of the full multi-month program fee at the time of purchase, or (ii) installment billing in which the multi-month program fee is divided into installments charged at the cadence selected at checkout (including, where offered, installments billed every two (2) months over the term of your subscription). Your selected payment option, including the timing and amount of each installment, is presented to you at checkout and reflected in your billing confirmation. After the Minimum Term expires, your subscription will automatically convert to and renew on a monthly or 28-day basis at the then-current standard rate (currently $249 per month for Compounded Semaglutide and $349 per month for Compounded Tirzepatide), unless you cancel in accordance with the cancellation terms below. We will give you at least thirty (30) days’ notice of any change in that rate, and at least seven (7) days’ notice where required by California law.

13.2 Fulfillment

Medication under 6-month and 12-month subscriptions is fulfilled in shipment cycles of either one (1) or two (2) vials, each vial containing four (4) weeks of medication (one injection per week). Your shipment cycle is determined at the time of your order based on your state of residence and applicable regulations.

Members receiving two-vial shipments will receive eight (8) weeks of supply per shipment, dispatched approximately every eight (8) weeks. Members receiving one-vial shipments will receive four (4) weeks of supply per shipment, dispatched approximately every four (4) weeks.

Under a 6-month subscription, you will receive a total of twenty-four (24) weeks of medication, delivered in either three (3) two-vial shipments or six (6) one-vial shipments depending on your fulfillment cycle. Under a 12-month subscription, you will receive a total of forty-eight (48) weeks of medication, delivered in either six (6) two-vial shipments or twelve (12) one-vial shipments.

Partial fulfillment cycles are not available. Once a shipment has been dispatched, that cycle is considered used in full and is non-refundable, regardless of how much of the supply you have consumed. Applicable federal and state pharmacy laws prohibit the restocking of dispensed prescription medication.

13.3 Cancellation

You may cancel your multi-month subscription at any time after completing the Minimum Term in any of the following ways: (i) by clicking the “Cancel Subscription” link in your Member Portal; (ii) by clicking the cancellation link included in any billing confirmation or shipment preview email from Shed; or (iii) by contacting Shed’s Member Success Team at support@tryshed.com. Cancellation requests must be submitted at least 72 hours before your next scheduled shipment date to take effect for that cycle. Requests submitted within 72 hours of a scheduled shipment will apply to the following cycle. Cancellation is confirmed by email within twenty-four (24) hours. Shed will not require you to complete a retention offer, discount offer, or additional customer-service interaction as a condition of cancellation.

Cancellation ends your access to the program but does not automatically entitle you to a refund. A refund is only issued where unfulfilled cycles remain — meaning cycles for which medication has not yet shipped. If all medication under your subscription has been shipped, no refund will be issued.

13.4 Refund Calculation

Refunds may be issued for the unused portion of a subscription under the following circumstances:

• A licensed Provider determines you are not medically eligible for treatment;
• If you are advised to discontinue by a Provider;
• We are unable to fulfill your prescription due to supply or operational issues.

Refunds will not be issued for lack of results, change of mind, or failure to follow the prescribed treatment plan.

Where a refund is due on cancellation, the amount is calculated as follows: the number of months used is repriced at the applicable month-to-month rate, and the difference between that amount and the total paid is refunded. A “used month” is any month for which medication has shipped. Partial months count as a full used month.

Example:

Member purchases a 6-month semaglutide plan at $199/month ($1,194 paid). Cancels after 3 months with medication shipped for all 3.

• Used months repriced: 3 × $249 (month-to-month rate) = $747
• Refund: $1,194 − $747 = $447

If medication has shipped for all 6 months: no refund is due.

13.5 Minimum Term — No Refund

No refund will be issued for any cycles within the Minimum Term, except (i) as provided in Section 13.7 (Adverse Reactions), (ii) as provided in Section 13.10 (Shed-Initiated Changes), (iii) as provided in Section 13.12 (Servicemembers), (iv) upon the member’s death or permanent incapacitation, (v) where required by applicable state consumer-protection, cooling-off, or rescission law, or (vi) where an FDA recall, market withdrawal, or other regulatory action prevents fulfillment. You will retain access to the program through the end of your Minimum Term period.

13.6 Program Pause

Members on multi-month subscriptions are eligible for one (1) program pause per subscription term, for a maximum of three (3) weeks. Pause requests must be submitted at least 48 hours before your next scheduled shipment. Pause requests submitted within 48 hours of a scheduled shipment will apply to the following cycle.

A pause suspends your next shipment and extends your subscription term accordingly. It does not reduce, delay, or otherwise affect any payment obligations to a Buy Now, Pay Later provider if you have used such a service to finance your subscription. 13.6.1 Provider-Recommended Pause:

If your licensed Provider recommends a pause in your program for medical reasons, that pause will be approved without restriction and will not count against your standard one-pause allowance.

13.7 Adverse Reactions

If you experience an adverse reaction to your medication and your Provider determines you are unable to continue the program, your subscription will be cancelled immediately. The Minimum Term commitment will not apply. Within five (5) business days of your Provider’s determination, Shed will: (a) refund all amounts you paid for unshipped cycles at the price you paid (not repriced at the month-to-month rate); and (b) as a good-faith measure, refund the greater of fifty percent (50%) of the amount paid for your last shipped cycle or the pro-rata unused portion of that cycle. Applicable federal and state pharmacy laws prohibit the return and restocking of dispensed prescription medication, so shipped medication cannot be returned. Your Provider’s determination of adverse reaction will not be separately contested by Shed for purposes of this Section.

13.8 Medication Changes

A request to change your prescribed medication mid-subscription will be treated as a cancellation of your current plan and enrollment in a new plan. The remaining balance on your current plan will be calculated and applied as a credit toward your new plan.

The following applies to the credit:

• If the credit does not cover the full cost of the new plan, you will be required to pay the difference at the time the new plan is activated.
• If your credit exceeds the cost of the new plan, the surplus will be refunded to your original payment method.
• Credits are non-transferable and have no cash value outside of application toward a Shed program.

If your new medication is not clinically approved by your Provider, your credit will be held for up to eighteen (18) months. Credits not applied within eighteen (18) months will be refunded to your original payment method upon your request.

13.9 Buy Now, Pay Later (BNPL)

If you finance your multi-month subscription using a Buy Now, Pay Later service (such as Affirm, Klarna, or Afterpay), Shed receives the full program amount from the BNPL lender at the time of purchase. Your installment payment obligations are governed by your agreement with the BNPL provider and are not affected by a program pause, cancellation, or dispute with Shed.

Where a refund is due to you from Shed, it will be issued to your BNPL lender, who will apply it to reduce your outstanding balance or return funds to your payment method in accordance with the lender’s policies. Refund processing timelines are subject to the lender’s applicable refund window (Affirm: 120 days; Klarna/Afterpay: 180 days from original transaction). Shed will transmit your refund to your BNPL lender within three (3) business days of confirmed cancellation. Your BNPL lender will then apply the refund to your balance in accordance with its own processing windows, which may take up to the refund windows identified above. Until the refund is posted to your BNPL account, you remain obligated to make installment payments to your BNPL lender under your separate agreement with that lender. If you believe your BNPL lender is delayed beyond its stated window, please contact support@tryshed.com and we will assist in escalating the refund with your BNPL lender.

13.10 Shed-Initiated Changes

If Shed Holdings initiates a commercial or operational change (including formulary changes or supply disruption), or your Provider (acting through the affiliated Provider Group) initiates a change to your program — including due to clinical ineligibility identified after enrollment — you will be made whole on all unfulfilled cycles at the price you paid. The month-to-month repricing formula and Minimum Term restriction do not apply to changes initiated under this Section 13.10 or, for the avoidance of doubt, to refunds due under Section 13.7 (Adverse Reactions).

13.11 Member Agreements

By purchasing a multi-month subscription, you confirm that you have read, understood, and agree to these Multi-Month Subscription Terms in addition to Shed’s general Terms and Conditions. All applicable agreements are presented and must be accepted at the point of enrollment. At the point of enrollment, you will also be asked to separately affirm your consent to (a) the automatic renewal terms and cadence described in Section 1, (b) the recurring charge amount (or the formula used to calculate it), and (c) the cancellation mechanism described in Section 3. Your affirmative consent to these items is recorded and retained by Shed as required by applicable automatic-renewal laws.

13.12 Servicemembers

If you are a member of the U.S. Armed Forces and either enter military service after enrolling in a multi-month subscription, or receive orders for a permanent change of station or deployment outside the continental United States for ninety (90) days or more, you may terminate your subscription without penalty in accordance with the Servicemembers Civil Relief Act (50 U.S.C. § 3955). A full refund of unshipped cycles will be issued at the price you paid. Please provide a copy of your military orders to support@tryshed.com.

13.13 Cancellation for California Residents

In accordance with California’s Automatic Renewal Law (ARL), members who are residents of California may cancel their multi-month subscription at any time after completing the Minimum Term through an easily accessible and immediate online mechanism.

13.13.1 Cancellation Method:

You may cancel your subscription by clicking the “Cancel Subscription” link in your Member Portal or by clicking the cancellation link included in any billing confirmation or shipment preview email from Shed.

13.13.2 No Hindrance:

Shed will not require you to complete a retention offer, discount offer, or additional customer-service interaction as a condition of cancellation.

13.13.3 Timing:

Cancellation requests must be submitted at least 72 hours before your next scheduled shipment date to take effect for that cycle.

14. Care Membership Plans

This Section governs Shed Care Membership Plans, which provide access to Provider visits, unlimited health-coaching and triage messaging, portal content, and member pricing on Shed nutritional supplements (collectively, the “Service”). Care Membership Plans are separate from the Multi-Month Subscriptions described above, which govern compounded medication fulfillment. Members may enroll in Care Membership Plans with or without an accompanying medication subscription.

14.1 Plans

Shed offers the following Care Membership Plan options for Service:

• 6-Month Care Membership: $[X] billed every two (2) months for a six (6) month committed term. Each payment covers the upcoming two-month Service period.
• 12-Month Care Membership: $[X] billed every two (2) months for a twelve (12) month committed term. Each payment covers the upcoming two-month Service period.

14.2 Promotional Rate

The Care Membership rate reflects a promotional discount off Shed’s standard month-to-month rate of $[Y] per month (the “Standard Rate”). The promotional Care Membership rate is available only if you complete your full committed term. If you cancel, terminate, fail to make a scheduled payment, or otherwise stop paying before your committed term ends (an “Early Termination”), the promotional rate is forfeited and Section 16.6 applies.

14.3 Not Credit; No Finance Charge

Each Care Membership payment is for the upcoming two-month Service period to which it is allocated. Your Care Membership is not a loan, financing arrangement, extension of credit, or retail installment sale, and is not subject to the federal Truth in Lending Act or comparable state consumer-credit statutes. No interest or finance charge is assessed.

14.4 Payment Authorization

You authorize Shed to charge the payment method you provided at signup for each scheduled Care Membership payment on the dates shown at checkout. You may update the payment method on file at any time before a scheduled payment date through your Patient Portal. If a scheduled charge is declined or fails, Shed will notify you and may retry the charge. A failed payment that remains uncured for ten (10) days is an Early Termination.

14.5 No Automatic Renewal

Your Care Membership ends at the conclusion of your committed term and does not automatically renew. Shed will email you before your committed term ends with options to renew.

14.6 Early Termination; True-Up to Standard Rate

Upon Early Termination:

• The promotional Care Membership rate is forfeited;
• You agree to pay the Standard Rate for each month (or prorated portion of a month) of Service you received, in lieu of the Care

Membership rate for those months;

• Shed will calculate the True-Up Amount equal to (i) the Standard Rate multiplied by the months of Service received, minus (ii) the total Care Membership payments you have already made;
• The True-Up Amount is immediately due and Shed may charge it to the payment method on file;
• Shed may suspend or terminate further Service immediately upon Early Termination; and
• Any amount that remains unpaid more than fifteen (15) days after Early Termination is delinquent. Shed may, after written notice to you, refer the account to a third-party collection agency and report the delinquency to one or more consumer reporting agencies. You have the right to dispute information we report to consumer reporting agencies by contacting support@tryshed.com or the consumer reporting agency directly under the Fair Credit Reporting Act.

14.7 Cancellation

You may cancel your Care Membership at any time through your Patient Portal (navigate to “My Treatments” and select “Manage Subscription”) or by emailing support@tryshed.com. Cancellation during your committed term is an Early Termination and triggers Section 16.6.

14.8 Communications

By starting a Care Membership, you consent to receive transactional communications about your Care Membership (payment reminders, payment confirmations, declined-payment notices, end-of-term notices, and similar) by email and, if you have provided a mobile number, by SMS, subject to the SMS consent terms above.

14.9 Binding Commitment

You acknowledge that each Care Membership is a binding commitment for the full committed term, that the promotional Care Membership rate is offered in exchange for that commitment, and that the True-Up provisions in Section 16.6 are not a penalty but reflect the loss of the promotional discount conditioned on completion of the committed term.

14.10 Cancellation for California Residents

In accordance with California’s Automatic Renewal Law (ARL), members who are residents of California may cancel their Care Membership at any time through an easily accessible and immediate online mechanism in the Patient Portal. Shed will not require you to complete a retention offer, discount offer, or additional customer-service interaction as a condition of cancellation. Cancellation during your committed term remains subject to Section 16.6.

15. Payments

You agree to pay all fees due for services requested and pursuant to all payment terms presented to you when engaging in transactions. Prices are subject to change at any point at our sole discretion. You will see a prompt for your payment details, such as your credit card information and any promotional codes you may have. By entering your payment information and submitting your request, you authorize us, our affiliates, or our third-party payment processors to charge the amount due, including recurring fees associated with Subscription Services (as defined below).

You understand and agree that you are responsible for all fees due to receive health care services and pharmacy services, including any fees charged by the health care organization(s) or Provider(s) that provide services to you in connection with the Services. Your payments to Shed may include fees charged by health care organization(s) or Provider(s) for health care services and/or pharmacy services, which Shed collects on their behalf. In the event that your credit card expires or Shed, our affiliates, or our third-party payment processors are unable to process your payment, you may receive notice for you to provide an alternative payment method. Neither Shed nor its affiliate Providers, pharmacies, or other service Providers have any obligation to provide any health care services or pharmacy services unless and until full payment has been received or otherwise verified. You are responsible for keeping your payment information (such as credit card number and billing address) accurate and up-to-date at all times.

As described above, certain products or services offered on the Services may be offered on a subscription basis (“Subscription Services”). For Subscription Services, your payment method will be automatically charged at regular intervals as described during the checkout process for the applicable Subscription Services. You may cancel a subscription at any time before the cancellation cutoff date as indicated to you at the time you purchase a Subscription Service. You will also be informed about how you can cancel these Subscription Services.

EXCEPT AS OTHERWISE SET FORTH IN ANY RETURN OR REFUND POLICY PROVIDED TO YOU ON THE SERVICES, YOU ACKNOWLEDGE AND AGREE THAT DUE TO THE NATURE OF THE PRODUCTS AND SERVICES PURCHASABLE THROUGH THE SERVICES ANY APPLICABLE FEES AND OTHER CHARGES ARE NOT REFUNDABLE IN WHOLE OR IN PART. YOU ARE FULLY LIABLE FOR ALL CHARGES TO YOUR ACCOUNT, INCLUDING ANY UNAUTHORIZED CHARGES.

We accept the following payment methods on our Site:

15.1 Payment Cards:

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use, including without limitation credit and debit cards, Flex- and Health Savings Account Cards, and other electronic methods of payment as accepted by us from time to time. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

16. The Shed Promise

Notice. The Shed Promise replaces the prior “Shed Weight-Loss Guarantee” for Members enrolling on or after the Effective Date of these Terms. Members enrolled before the Effective Date remain governed by the prior guarantee through the end of their then-current guarantee window; see Section 16.5 (Transition; Grandfathering).

16.1 The 120-Day Guarantee

16.1.1 The Promise

If you complete all four Member Commitments described in Section 16.1.3 and, within one hundred twenty (120) days of your Program Start Date, do not (a) lose at least five percent (5%) of your baseline body weight or (b) reach the goal weight recorded at enrollment, Shed will refund the total amount you actually paid to Shed in connection with your program during that 120-day period, as further described in Section 16.1.4.

16.1.2 Eligibility

To be eligible for the 120-Day Guarantee:

• You must be approved for treatment and remain medically eligible as determined solely by the independent Provider Group. Medical exclusions, contraindications, and continued clinical suitability are determined by the Provider Group in accordance with applicable clinical guidelines; Shed does not determine clinical eligibility.
• You must be a first-time user of the eligible medication class. Prior use of the eligible medication class (whether compounded or brand-name) disqualifies you from the 120-Day Guarantee.
• Your baseline body weight and goal weight are recorded at enrollment in consultation with your Provider, are locked at the time of enrollment, and cannot be changed after your Program Start Date for guarantee purposes.
• “Program Start Date” means the date of your first medication shipment under the program. 16.1.3 Member Commitments
• To qualify for the 120-Day Guarantee, you must complete each of the following four (4) Member Commitments during the 120-day guarantee period:
• (a) Attend all four (4) monthly coaching appointments with your Shed Health Coach.
• (b) Log at least two (2) weight entries per calendar month (eight (8) total over the 120-day period) in the Shed Member Portal or Pivot.
• (c) Complete at least fifty percent (50%) of daily Pivot check-ins (sixty (60) of 120 days), covering the program metrics specified in your member dashboard.
• (d) Submit all Provider follow-up forms by their due date and remain in good standing with your treatment plan, in each case as confirmed by the Provider Group.
• Shed will make all four (4) monthly coaching appointments available for booking during your guarantee period. To the extent Shed fails to make a required coaching appointment available, Commitment (a) is deemed satisfied as to that appointment. 16.1.4 What Is Refundable
• If you qualify for a refund under this Section 16.1, Shed will refund the total amount you actually paid to Shed in connection with your program during the 120-day guarantee period. This includes membership and program service fees, the cost of medication, and any pharmacy or clinical fees that Shed collected on behalf of the Provider Group or any pharmacy. Promotional and discounted amounts are refunded at the amount actually paid, not at list price.
• Consistent with applicable federal and state pharmacy laws, medication that has been shipped is non-refundable and cannot be returned or restocked. You are not required to return any shipped medication as a condition of receiving a refund under this Section.
• Taxes and amounts collected by third parties (such as third-party shipping charges and any independent lab fees not collected by Shed) are refunded only to the extent permitted by the applicable third party. 16.1.5 Claim and Verification
• You may submit a guarantee claim within thirty (30) days after the end of your 120-day guarantee period through your Member Portal or by emailing support@tryshed.com.
• Eligibility is verified primarily from objective system records — Member Portal and Pivot logs of weigh-ins, check-ins, and appointment attendance — together with confirmation of good standing from the Provider Group, and not by member self-attestation alone.
• If your claim is denied, you may request reconsideration by replying to the denial notice with any additional supporting information. Shed will respond to a reconsideration request within fifteen (15) business days. 16.1.6 Provider-Directed Changes
• If your Provider pauses, reduces, or discontinues your medication for medical reasons (including any adverse reaction addressed in Section 13.7), you will not lose eligibility for the 120-Day Guarantee for following that guidance. The 120-day guarantee window and the Member Commitments in Section 16.1.3 will be adjusted on a day-for-day basis for the duration of any medically-directed pause. Provider-directed dose reductions that do not pause the program do not adjust the window or the Member Commitments. 16.1.7 Interaction With Multi-Month Subscriptions and BNPL
• Where the 120-day guarantee period sits within a Multi-Month Subscription described in Section 11:
• (a) A guarantee refund under this Section 16.1 covers the total amount you actually paid to Shed for the portion of your Multi-Month Subscription attributable to the 120-day guarantee period, calculated in accordance with Section 16.1.4. Shipped medication remains non-refundable as a physical product consistent with Section 13.2, but the amount you paid for that medication is included in the refund.
• (b) The guarantee refund reduces, but does not by itself cancel, your Multi-Month Subscription. After a guarantee refund is issued, the remainder of your Multi-Month Subscription continues unless you separately cancel under Section 13.3, in which case any further refund is calculated under Section 13.4 net of the guarantee refund already paid.
• (c) Where the Multi-Month Subscription was financed through a Buy Now, Pay Later service, the guarantee refund is transmitted to the BNPL lender and applied to your balance in accordance with Section 13.9. 16.2 General • Shed does not guarantee any specific clinical result. All clinical decisions — including the appropriateness of any medication, dose, titration, continuation, or discontinuation of therapy — rest solely with the Provider Group. • The Shed Promise is Shed’s administrative commitment with respect to Shed Program Fees only. It is not a promise on behalf of the Provider Group, any pharmacy, or any other independent third party, consistent with Shed’s administrative-services and corporate-practice-of-medicine structure described in Section 40. • Shed may modify or discontinue the Shed Promise prospectively on notice as required by applicable law, including the California Automatic Renewal Law where applicable. Changes apply only to enrollments and re-enrollments effective on or after the notice date. 16.3 Transition; Grandfathering
• Members enrolling on or after the Effective Date of these Terms are governed by the Shed Promise set forth in this Section 16.
• Members whose programs began before the Effective Date and who were still within their nine (9) month guarantee window under the prior Shed Weight-Loss Guarantee remain governed by that prior guarantee through the end of that window. Shed will make available the option to migrate to the Shed Promise; any such migration requires the Member’s affirmative consent through the Member Portal and is effective prospectively only.
• Members who completed or claimed under the prior guarantee before the Effective Date are not affected by this Section 16.
• Members on Multi-Month Subscriptions that began before the Effective Date remain governed by the guarantee in effect at the time of their initial purchase through the end of their committed term. The Shed Promise applies to any renewal effective on or after the Effective Date.
• In the event of any conflict between this Section 16 and the prior guarantee for a grandfathered Member, the prior guarantee controls until the end of that Member’s grandfathered window.

17. Referral Program

Shed may from time to time offer a referral program under which Members may earn credits, discounts, or other benefits for referring new Members to Shed. The Shed Referral Program is governed by separate Referral Program Terms (available at https://www.tryshed.com/resources/support/referrals), which are incorporated into these Terms by this reference.

Referral credits and benefits are administrative incentives offered by Shed in connection with non-clinical, technology and membership services. They are not offered in exchange for, and are not intended to induce, the ordering or prescribing of any medication or clinical service. Referral credits are not available, and will not be paid, with respect to any Member whose care is paid for in whole or in part by Medicare, Medicaid, TRICARE, or any other federal or state healthcare program. Referral credits may constitute taxable income to you; you are responsible for any tax consequences associated with referral benefits, and Shed may issue an IRS Form 1099 where required by law.

18. Loyalty Rewards Program

18.1 Eligibility

The Shed Loyalty Rewards Program (the "Program") is available exclusively to Members enrolled in (1) a compounded GLP-1 program and (2) a month-to-month subscription plan. Members must maintain an active, paid subscription in good standing to remain eligible for and to redeem rewards under the Program. Members enrolled in a 3-month, 6-month, or 12-month Multi-Month Subscription described in Section 13 are not eligible to participate in the Program during their Minimum Term or any subsequent multi-month commitment period. Likewise, Members on a compounded GLP-1 microdosing program are not eligible to participate in the Program.

18.2 Milestone Rewards

Eligible Members may unlock the following rewards upon completing a qualifying check-in following each milestone transaction:

• Transaction 4: a $100 credit applied to that month’s charge.
• Transaction 8: a $150 credit applied to that month’s charge.
• Transaction 12 and beyond: a $50 monthly credit applied to each subsequent month’s charge, provided a qualifying check-in is completed each month.

18.3 Check-In Requirement

Rewards are not applied automatically. To redeem a milestone reward, the Member must complete the Shed asynchronous check-in form following the qualifying transaction. Credits are applied manually by the Shed team within forty-eight (48) hours of team review. Failure to complete the required check-in results in forfeiture of that milestone’s reward. Forfeiture of one milestone does not affect eligibility for future milestones.

18.4 Non-Transferable and Non-Stackable

Program rewards are non-transferable, have no cash value, and may not be combined with any other Shed discount, promotion, or pricing program, including Multi-Month Subscription pricing and any graduate or returning-Member pricing program offered by Shed from time to time.

18.5 Modification and Termination

Shed reserves the right to modify or discontinue the Program at any time upon thirty (30) days’ written notice to active participants. Rewards already earned and applied prior to the effective date of any discontinuation will be honored. This Section is also subject to the broader change-of-terms provisions in Section 28 (Modification of Terms).

19. Privacy Policy and HIPAA Notice

Shed’s Privacy Policy (available at https://www.tryshed.com/resources/legal/privacy-policy) and the Notice of Privacy Practices governing the use and disclosure of protected health information by the Provider Group (available at https://www.tryshed.com/resources/legal/hipaa-notice) describe how personal information and protected health information are collected, used, disclosed, and protected.

20. Consumer Privacy Rights

Depending on your state of residence, you may have rights under state consumer-privacy laws, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA); the Virginia Consumer Data Protection Act (VCDPA); the Colorado Privacy Act (CPA); the Connecticut Data Privacy Act (CTDPA); the Utah Consumer Privacy Act (UCPA); and the Washington My Health My Data Act, among others. These rights may include the right to access, correct, or delete certain personal information Shed holds about you; the right to opt out of the “sale” or “sharing” of personal information and of certain profiling; the right to limit the use of sensitive personal information; and the right not to be discriminated against for exercising these rights.

The mechanics for exercising these rights, including verification procedures and response timelines, are described in the Privacy Policy. Rights with respect to protected health information held by the Provider Group are governed by the Notice of Privacy Practices and HIPAA, not by these state laws.

21. Consumer Protection Law:

Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

22. Testimonials and Results

Any testimonials, before-and-after images, success stories, weight, or other outcome statements displayed on the Site, in Shed marketing materials, or by Members on Shed-affiliated forums reflect the individual experience of the person depicted and are not a representation, warranty, or guarantee that you or any other person will experience a similar result. Results from any medication, program, or service vary by individual based on medical, behavioral, and other factors, including adherence to Provider recommendations and program requirements. Where any person providing a testimonial is compensated by Shed, has a material connection to Shed, or received free or discounted products or services in connection with the testimonial, that connection is disclosed in accordance with the U.S. Federal Trade Commission’s Endorsement Guides.

23. Disclaimers of Warranties

THE SITE AND ALL CONTENT, GOODS, AND SERVICES MADE AVAILABLE THROUGH THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SHED PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, SHED MAKES NO WARRANTY THAT (A) THE SITE OR THE SERVICE WILL MEET YOUR REQUIREMENTS OR BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE OR ANY MEDICATION OR SERVICE WILL BE ACCURATE OR RELIABLE; OR (C) ANY MEDICATION, TREATMENT, OR PROGRAM WILL PRODUCE ANY SPECIFIC CLINICAL OR COSMETIC RESULT, INCLUDING ANY PARTICULAR WEIGHT LOSS, HAIR-GROWTH, OR LONGEVITY OUTCOME.

All medical, clinical, and pharmacy services are provided by the Provider Group and independent pharmacies. Shed does not practice medicine, dispense medication, or provide clinical advice, and disclaims any responsibility for the professional services of the Provider Group or any pharmacy. No advice or information, whether oral or written, obtained from Shed or through the Site creates any warranty not expressly stated in these Terms. Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the foregoing exclusions apply only to the maximum extent permitted by law.

24. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL SHED OR ITS PARENTS, SUBSIDIARIES, AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS (COLLECTIVELY, THE “SHED PARTIES”) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY GOODS OR SERVICES MADE AVAILABLE THROUGH THE SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE SHED PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF THE SHED PARTIES ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY GOODS OR SERVICES MADE AVAILABLE THROUGH THE SITE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU ACTUALLY PAID TO SHED FOR THE GOODS OR SERVICES GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, AND (B) ONE HUNDRED U.S. DOLLARS ($100).

The limitations and exclusions in this Section apply notwithstanding the failure of any limited or exclusive remedy of its essential purpose. You acknowledge that the pricing and other terms reflect this allocation of risk and that these limitations and exclusions form an essential basis of the bargain between you and Shed.

Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded under applicable law, including liability for gross negligence, willful misconduct, fraud, or any obligations under Section 25 (Indemnification). Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, the foregoing limitations apply only to the maximum extent permitted by law.

25. Indemnification

You agree to defend, indemnify, and hold harmless the Shed Parties from and against any and all actions, claims, demands, proceedings, losses, damages, liabilities, judgments, awards, fines, penalties, costs, and expenses (including reasonable attorneys’ fees and litigation costs) arising out of or relating to:

• (a) your access to or use of the Site or any Service;
• (b) your breach or alleged breach of these Terms or any policy or guideline incorporated into these Terms;
• (c) any information you submit to Shed, the Provider Group, or any pharmacy partner, including any information that is false, misleading, incomplete, or that omits a material fact;
• (d) your use, misuse, or sharing of any medication, device, supplement, or other product obtained through the Site, including any use that is inconsistent with the directions of your Provider;
• (e) your violation of any applicable law, rule, or regulation, or your violation of any right of any other person or entity;
• (f) any content, communications, or material you post, transmit, or otherwise make available through the Site; and
• (g) your negligence, willful misconduct, or fraud.

Shed reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify Shed. You will cooperate with Shed in the defense of any claim subject to this Section. You will not settle any matter without Shed’s prior written consent. This Section does not require you to indemnify any Shed Party for that Shed Party’s own gross negligence, willful misconduct, or fraud, or for any liability that cannot lawfully be allocated to you under applicable law.

26. Force Majeure

Neither Shed nor you will be liable for any failure or delay in performing any obligation under these Terms (other than an obligation to make a payment of money) to the extent that the failure or delay is caused by an event beyond that party’s reasonable control, including acts of God; natural disasters; fire; flood; earthquake; epidemic, pandemic, or other public-health emergency; war, terrorism, civil unrest, or military action; labor disputes; failures or disruptions of telecommunications, internet, payment-processing, or cloud-computing services; supply-chain disruptions affecting compounded or brand-name medications, active pharmaceutical ingredients, raw materials, or shipping; pharmacy or laboratory outages; recalls, market withdrawals, or other regulatory actions affecting any medication; orders, restrictions, or other actions of any governmental, regulatory, or judicial authority; or any other cause that could not reasonably have been anticipated or avoided (each, a “Force Majeure Event”).

If a Force Majeure Event delays or prevents Shed’s performance, Shed will use commercially reasonable efforts to mitigate the effect on your access to the Service and to resume performance as promptly as reasonably practicable. If a Force Majeure Event continues for more than sixty (60) consecutive days, either party may terminate the affected program or subscription without further liability except as to fees already accrued and Shed-initiated refunds to which you are otherwise entitled.

27. Governing Law; Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND SHED TO RESOLVE DISPUTES ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION, WAIVES YOUR RIGHT TO A TRIAL BY JURY, AND WAIVES YOUR RIGHT TO PARTICIPATE IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. SECTION 26.7 BELOW EXPLAINS HOW YOU MAY OPT OUT OF ARBITRATION WITHIN THIRTY (30) DAYS OF FIRST ACCEPTING THESE TERMS.

27.1 Governing Law

These Terms, and any dispute arising out of or relating to these Terms, the Site, or any goods or services made available through the Site, are governed by the laws of the State of Utah, without regard to its conflict-of-laws principles. Federal law, including the Federal Arbitration Act (9 U.S.C. § 1 et seq.) (the “FAA”), governs the interpretation and enforcement of the arbitration provisions in this Section.

27.2 Informal Resolution

Before initiating any arbitration or court proceeding, you and Shed agree to attempt in good faith to resolve any dispute informally. You must first send a written notice of dispute to Shed at support@tryshed.com and to the address in Section 42 (Contact Details), describing the nature and basis of the claim and the specific relief sought. Shed will send any notice of dispute to the email address then on file for your account. The parties will negotiate in good faith for at least thirty (30) days following receipt of the notice. If the dispute is not resolved within sixty (60) days following receipt of the notice, either party may commence arbitration in accordance with this Section. The statute of limitations applicable to a claim is tolled during this informal-resolution period.

27.3 Binding Arbitration

Except as expressly provided in Sections 27.7, 27.8, and 27.9, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any goods or services made available through the Site, including the formation, interpretation, breach, termination, validity, or enforceability of these Terms or this arbitration agreement (a “Dispute”), will be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect (the “AAA Rules”), as modified by this Section. The AAA Rules are available at www.adr.org. The arbitrator, not any federal, state, or local court or agency, has exclusive authority to resolve any Dispute, including any claim that all or any part of these Terms is void or voidable.

27.4 Arbitration Procedure

• Location: The arbitration will be conducted by telephone or videoconference unless the arbitrator orders otherwise. Any in-person hearing will be held in Salt Lake County, Utah, or in the U.S. county of your residence, at your election.
• Arbitrator: A single arbitrator will be selected in accordance with the AAA Rules. The arbitrator must be a retired judge or attorney experienced in consumer-protection and healthcare-services law.
• Fees: The allocation of arbitration fees is governed by the AAA Rules, except that Shed will pay all AAA filing, administration, and arbitrator fees that exceed the amount you would have paid to file the same claim in a court of competent jurisdiction, unless the arbitrator finds the claim frivolous or brought for an improper purpose.
• Discovery: Discovery will be limited as set forth in the AAA Rules and as the arbitrator deems necessary to a fair resolution.
• Authority and Award: The arbitrator may award any individual relief that a court of competent jurisdiction could award under applicable law, but only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. The arbitrator’s award is final and binding on the parties and may be entered as a judgment in any court of competent jurisdiction.
• Confidentiality: The existence and content of the arbitration proceeding will be kept confidential by the parties and the arbitrator, except to the extent necessary to enforce or challenge the award, to comply with applicable law, or to pursue legal rights.

27.5 Class Action and Jury Trial Waiver

YOU AND SHED EACH AGREE THAT ANY DISPUTE WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, MASS, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN THE CLAIMS OF ANY OTHER PERSON, MAY NOT PRESIDE OVER ANY CLASS OR REPRESENTATIVE PROCEEDING, AND MAY AWARD RELIEF ONLY ON AN INDIVIDUAL BASIS. YOU AND SHED EACH WAIVE ANY RIGHT TO A TRIAL BY JURY.

If any portion of this class-action and jury-trial waiver is found to be unenforceable as to a particular claim or particular request for relief, that claim or request will be severed from arbitration and brought in a court of competent jurisdiction in Salt Lake County, Utah, but all other claims will remain in arbitration.

27.6 Mass Arbitration Protocol

If twenty-five (25) or more individuals submit, or threaten to submit, demands for arbitration raising substantially similar claims against Shed within a sixty (60) day period (collectively, a “Mass Filing”), the following procedures will apply in addition to the AAA Rules:

• (a) Each claimant’s counsel must certify in writing that counsel (i) has conducted a reasonable pre-filing inquiry into the facts underlying each individual claim, (ii) is authorized to represent and has met or conferred with each individual claimant, and (iii) has confirmed that each claimant intends to pursue the claim on an individual basis. Demands that do not include this certification will not be deemed validly filed.
• (b) The parties will select a bellwether process: the parties will each select up to ten (10) demands to proceed as bellwether arbitrations (twenty (20) total), with the remaining demands stayed pending the bellwether outcomes. AAA filing and administration fees are due only for the bellwether demands during this stay.
• (c) After the bellwether arbitrations conclude, the parties will participate in a global mediation administered by a mutually agreed mediator. If the dispute is not resolved at mediation, the remaining demands will proceed under the AAA Rules in batches of up to fifty (50) at a time.
• (d) The statute of limitations is tolled for all claimants subject to a Mass Filing during the bellwether and mediation phases.

The arbitrator selected in any bellwether proceeding has authority to decide any dispute concerning the application or interpretation of this Mass Arbitration Protocol.

27.7 Right to Opt Out

You may opt out of this arbitration agreement, the class-action waiver, and the jury-trial waiver by sending written notice of your decision to opt out to Shed at support@tryshed.com within thirty (30) days after the date you first accept these Terms or this amended Section, whichever is later. Your notice must include your full name, the email address associated with your account, your postal mailing address, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other portion of these Terms. If you opt out, both you and Shed will be deemed to have agreed that any Dispute will be resolved in the state or federal courts located in Salt Lake County, Utah, under Section 27.1, and that the jury-trial waiver and class-action waiver do not apply.

27.8 Small-Claims Court Carve-Out

Either party may bring an individual action in a small-claims court of competent jurisdiction, in lieu of arbitration, for any Dispute that qualifies for relief in that court.

27.9 Intellectual Property and Injunctive Relief Carve-Out

Either party may bring an action in a court of competent jurisdiction in Salt Lake County, Utah seeking injunctive or other equitable relief to prevent the actual or threatened infringement, misappropriation, or violation of that party’s intellectual-property rights, confidential information, or trade secrets, or to enforce the class-action or jury-trial waiver.

27.10 Severability of Arbitration Provisions

If any provision of this arbitration agreement is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect, except that if the class-action waiver is held unenforceable with respect to any claim seeking public injunctive relief, that claim (and only that claim) will be severed and brought in a court of competent jurisdiction in Salt Lake County, Utah.

27.11 Survival

This Section survives any termination of these Terms or your account.

28. Modification of Terms

Shed may amend these Terms from time to time to reflect changes in law, in the Service, or in Shed’s business practices. Shed will provide notice of any amendment by posting the amended Terms on the Site with a revised “Effective Date” and, for material amendments, by additional notice to the email address then on file for your account.

Non-material amendments are effective upon posting; your continued use of the Site or the Service after posting constitutes acceptance of the amended Terms. Material amendments are effective no earlier than thirty (30) days after notice; before a material amendment takes effect, you have the right to terminate your account or subscription without further obligation other than payment for Service already received. Where required by applicable law (including California’s Automatic Renewal Law), Shed will provide additional or longer notice and will obtain affirmative consent to any material change to recurring-charge or auto-renewal terms.

Amendments do not apply retroactively to any Dispute (as defined in the Governing Law; Arbitration; Class Action Waiver section) of which Shed has actual notice before the effective date of the amendment.

29. Assignment

You may not assign, transfer, sublicense, or delegate these Terms or any of your rights or obligations under these Terms, by operation of law or otherwise, without Shed’s prior written consent. Any attempted assignment, transfer, sublicense, or delegation without such consent is null and void. Shed may freely assign, transfer, or delegate these Terms and any of its rights and obligations, in whole or in part, without your consent or notice, including in connection with a merger, acquisition, corporate reorganization, financing, or sale of all or substantially all of its assets. Subject to the foregoing, these Terms bind and inure to the benefit of the parties and their respective permitted successors and assigns.

30. Notice

Any notice you give to Shed under these Terms must be in writing and sent to support@tryshed.com (with a copy, for legal notices, to Shed Holdings, LLC, 10813 S River Front Pkwy, Ste 550, South Jordan, UT 84095, Attn: Legal). Any notice Shed gives to you under these Terms may be sent by email to the address then on file for your account, by message in the Patient Portal, or by posting notice on the Site, and will be deemed effective upon transmission or posting. You are responsible for keeping the email address and contact information on file for your account current.

31. Entire Agreement

These Terms, together with the Privacy Policy, the Notice of Privacy Practices, any supplemental program terms incorporated by reference, and any order confirmation issued at the time of purchase, constitute the entire agreement between you and Shed with respect to the Site, the Service, and the goods made available through the Site, and supersede all prior or contemporaneous understandings, communications, and agreements (whether oral or written) between you and Shed on those subjects. You acknowledge that you have not relied on any statement, representation, assurance, or warranty made or given by any person, whether or not employed by Shed, that is not set forth in these Terms or the documents incorporated by reference.

32. Survival

The provisions of these Terms that by their nature should survive termination of your account, cancellation of any subscription, or expiration of these Terms will survive, including the provisions addressing intellectual property; accrued payment obligations and true-up amounts; disclaimers of warranties; limitation of liability; indemnification; recording of communications; governing law; arbitration and class action waiver; entire agreement; severability; the Privacy Policy and HIPAA Notice; and any other provision that expressly or by its nature is intended to survive.

33. Government Access and Legal Process

Shed may access, preserve, and disclose your account information and any other information about you, including content of communications, if Shed determines in good faith that such access, preservation, or disclosure is reasonably necessary to: (a) comply with applicable law, regulation, legal process (including subpoenas, court orders, search warrants, and other lawful requests), or governmental investigation; (b) enforce these Terms, including investigation of potential violations; (c) detect, prevent, or otherwise address fraud, security, or technical issues; or (d) protect the rights, property, or safety of Shed, the Provider Group, any pharmacy partner, you, or any other person. Where permitted by law, Shed will use reasonable efforts to notify you of compulsory legal process directed to your account information before disclosure.

34. Export Controls and Sanctions

You represent and warrant that you (a) are not located in, under the control of, or a national or resident of any country or region that is subject to comprehensive U.S. trade sanctions or other U.S. embargoes; (b) are not identified on any U.S. government restricted-party list, including the U.S. Department of Treasury’s Office of Foreign Assets Control (OFAC) Specially Designated Nationals and Blocked Persons List; and (c) will not use the Site or the Service in violation of any applicable U.S. or non-U.S. export control, sanctions, or anti-corruption laws.

35. Additional Program Terms

Specific programs, promotions, beta or pilot features, and third-party-funded benefits may be governed by supplemental terms presented to you at the time of enrollment or use (“Supplemental Terms”). Supplemental Terms are incorporated into these Terms by this reference. In the event of any conflict between these Terms and any Supplemental Terms with respect to a specific program, the Supplemental Terms control with respect to that program only.

36. Digital Millennium Copyright Act

Shed respects the intellectual-property rights of others and expects users of the Site to do the same. If you believe in good faith that material accessible on the Site infringes a copyright you own or control, you may submit a written notice of claimed infringement to Shed’s designated copyright agent containing the elements required by 17 U.S.C. § 512(c)(3), including: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material that is claimed to be infringing and where it is located on the Site; (d) your contact information; (e) a statement that you have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner.

Notices may be sent to Shed’s designated copyright agent at support@tryshed.com (subject line: “DMCA Notice”) or by postal mail to Shed Holdings, LLC, Attn: DMCA Agent, 10813 S River Front Pkwy, Ste 550, South Jordan, UT 84095. Counter-notices may be submitted under 17 U.S.C. § 512(g)(3) to the same address. Shed may terminate the accounts of users who are determined to be repeat infringers.

37. Prescription Filling, Availability, and Professional Services:

PLEASE BE ADVISED.

All prescriptions are issued solely at the discretion of independent, licensed healthcare Providers after appropriate clinical evaluation. Shed does not prescribe, dispense, or sell medications.

Medications, including brand-name drugs such as Wegovy® and Zepbound®, may be purchased directly by Members through third-party pharmacies, including LillyDirect or NovoCare, after Provider approval.

Shed’s role is limited to facilitating access to Providers and coordinating communication between Members, Providers, and pharmacies. Shed does not receive compensation from pharmacies based on prescription volume or medication sales.

Due to availability or supply chain-related conditions which may not be foreseeable or predictable, Shed’s network of pharmacy partners may not be able to procure and provide to you brand-name medications. In that event, Shed will work with you to explore other fulfillment options, if available.

You agree and understand that your prescription(s) may be filled by and transferred between any of Shed’s pharmacy partners and you agree that your Provider and/or Shed may take these actions on your behalf. Shed does not control or interfere with any professional service provided by its pharmacy partners, and each is solely responsible for their provision of professional services rendered to you.

Likewise, Shed makes no representations or guarantees regarding any medication or other product’s place of origin. Medications and other products may be shipped to you directly from sources other than within the United States, including without limitation the United Kingdom, Canada, and other locations.

Medication availability is subject to clinical approval, pharmacy inventory, supply chain constraints, and regulatory requirements. Shed does not guarantee that any medication—including GLP-1 medications—will be available, and Shed does not influence the Provider Group’s decision to initiate, continue, or discontinue any medication.

By accepting this Agreement, you acknowledge and agree that any services you receive from Shed’s pharmacy partners and your healthcare Providers through the Site or otherwise are also subject to this Agreement, and that Shed’s affiliates in providing Services to you–including without limitation its affiliated pharmacies, healthcare providers, labs, shipping companies, and others–are third-party beneficiaries of this Agreement.

38. Pharmacy Partners

Strive Compounding Pharmacy:
1275 E Baseline Rd #104
Gilbert, AZ 85233

Promise Pharmacy:
31818 US 19 S
Palm Harbor, FL 34684

Foothills Professional Pharmacy:
2727 W Baseline Rd, Suite
Tempe, AZ 85283

39. Severability:

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under any applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal, and the rest of these Terms and Conditions will still be considered valid.

40. Corporate Practice of Medicine Compliance (California and Other States)

Shed provides administrative, technology, and membership services only and does not provide medical care, diagnosis, or treatment. All professional medical services are provided by independent, physician-owned or licensed entities with whom Shed contracts to provide administrative support.

Shed does not control or interfere with any Provider’s medical judgment, and no portion of the membership fee paid to Shed constitutes payment for medical services.

41. California Residents

If you are a California resident, the following supplemental provisions apply in addition to the other provisions of these Terms.

41.1 Confidentiality of Medical Information Act

California’s Confidentiality of Medical Information Act (Civil Code § 56 et seq.) (the “CMIA”) requires a Provider to obtain a patient’s explicit authorization before electronically disclosing medical information. By accepting these Terms and authorizing electronic communications (including SMS communications under Section 6 (Communication via SMS or Similar Messaging Technologies)), you provide that authorization for the purposes of the CMIA, subject to your right to withdraw that authorization at any time prospectively.

41.2 California Consumer Privacy Act

Your rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (the “CCPA”), and the mechanics for exercising those rights, are described in the Privacy Policy. Personal information collected by the Provider Group in connection with the provision of healthcare services is not subject to the CCPA, but is protected under HIPAA and the CMIA.

41.3 Automatic Renewal Law

Shed’s subscription and renewal terms are designed to comply with California’s Automatic Renewal Law (Business and Professions Code § 17600 et seq.) (the “ARL”), including the cancellation, notification, and consent requirements specifically referenced in the Multi-Month Subscriptions and Care Membership Plans sections of these Terms.

41.4 Shine the Light

California Civil Code § 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for direct-marketing purposes. To make such a request, please contact us at support@tryshed.com.

41.5 Complaint Resolution

California Civil Code § 1789.3 requires us to provide the following notice: the provider of this Service is Shed Holdings, LLC, 10813 S River Front Pkwy, Ste 550, South Jordan, UT 84095. You may file a complaint regarding the Service or seek information about the cost of the Service by contacting us in writing at the address above or by email at support@tryshed.com. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Boulevard, Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

42. Contact Details:

Please contact us if you have any questions or concerns. Our contact details are as follows:

Email:
support@tryshed.com

Address:
10813 S River Front Pkwy, Ste 550
South Jordan, UT 84095

Effective Date: June 10, 2026