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Terms and Conditions
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Terms and Conditions
These terms and conditions (the “Terms and Conditions”) govern the use of https://tryshed.com (the “Site”) as well as all goods and services sold or otherwise facilitated via the Site. This Site is owned and operated by Shed Holdings, LLC. This Site is a telehealth and communications website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of Shed Holdings, LLC and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Age Restrictions
The minimum age to use our Site is 18 years old. By using this Site, users agree and represent that they are over 18 years old. We do not assume any legal responsibility for false statements about age.
Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
Harass or mistreat other users of our Site;Violate the rights of other users of our Site;Violate the intellectual property rights or the Site owners or any third party to the Site;Hack into the account of another user of the Site;Act in any way that could be considered fraudulent; orPost any material that may be deemed inappropriate or offensive If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend, or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
Accounts
When you create an account on our Site, you agree to the following:
You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes. We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Sale of Services
These Terms and Conditions govern the sale of services and goods available on our Site.The following services and products are or may be made available on or facilitated by our Site:
Telehealth ServicesWeight-Loss SolutionsLongevity SolutionsHair-Loss SolutionsHormone Replacement TherapyLab TestingDermatology SolutionsSex Health SolutionsNutritional SupplementsHealth CoachingMiscellaneous Goods The services and goods will be paid for in full when they are ordered.
These Terms and Conditions apply to all the services and goods that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services and goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images and we cannot guarantee the accuracy of all services and goods we provide. You agree to purchase services and goods from our Site at your own risk.
We reserve the right to modify, reject, or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid unless you have already received the service or product you ordered. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Financial Agreement
Payment of all fees is expected at the time of service or order via the payment method on file.
You hereby authorize payment of medical benefits directly to Shed Holdings, LLC for all services rendered and goods purchased where applicable.
For telehealth services, out-of-pocket payments can be made via credit/debit card, and are due at the time of purchase. Credit/debit card payments can be made directly within the Shed Portal.
You hereby warrant and agree that you understand that all Medication Programs with Shed Holdings, LLC are monthly subscriptions or subscriptions that renew at regular intervals and are only eligible for cancellation after two months or at the close of your renewal cycles, whichever is longer. You may cancel your Subscription up to seventy-two (72) hours before your next Subscription period begins. Cancellations will take effect at the end of the current Subscription period, and only future charges will be canceled. If you cancel your Subscription, you will only be eligible for a refund of your Subscription less a cancellation fee of $60 per each refunded month. If your order has already been submitted to the pharmacy, you will not be eligible for a refund.
To cancel, please email support@tryshed.com or text (833) 658-7433. Before cancellation, you must complete the program change request form, which will be provided by our Member Success team upon receiving your request. You are responsible for all Subscription Fees (plus any applicable taxes and other charges) for the current Subscription period. If you cancel, you will retain access to the Services until the end of your Subscription period.
You agree that a prescription for a particular medication cannot be guaranteed and that being prescribed a medication is up to the discretion of the medical provider at the time of your appointment.
You agree that Shed Holdings, LLC reserves the right to stop, pause, or cancel a treatment plan, program, or other service for an individual at any time.
If you default on your account, you agree that you will be subject to finance and/or legal fees in addition to the total account balance.
You expressly acknowledge and agree to the above financial and cancellation policies. In the case of default payment, you are responsible for full payment of the balance, interest accrued, and any collection costs and legal fees incurred to collect on this account. You understand that insurance may not be accepted by Shed Holdings, LLC for its services. By utilizing the Site, including the ordering and/or purchasing of services or goods, you acknowledge that you have read, understand, and accept the information and conditions specified in this agreement.
Subscriptions
When you purchase a subscription through the Site, you agree that such subscription shall automatically renew and you will be billed until we receive notification that you want to cancel the subscription. All initial subscriptions have a minimum two month requirement before being eligible for cancellation. You must cancel any ongoing subscription at least 72 hours or more prior to your next billing date. Failure to timely cancel your subscription will result in your being billed for any products or services including your subscription; your cancellation request will then become effective after that final billing.
Multi-Month Subscriptions
If you enter into a multi-month subscription, you agree that such subscriptions will commence on the start date of the agreement and continue for a minimum term as selected at your time of purchase (the “Minimum Term”), followed by a continuing regular-interval subscription period (together, the “Subscription Term”). You shall be billed for and pay the full amount of the Minimum Term at checkout, which amount may include a discount as reflected in your cart. After the Minimum Term expires, you shall pay the applicable subscription fee monthly or every 28 days during the Subscription Term, depending on the subscription product or service. You further agree to pay the standard pricing then in effect for the Subscription Term throughout the term. Payments shall be automatically billed to your designated payment method. The subscription will automatically renew each month unless either party provides written notice of termination at least 72 hours prior to the end of the then-current term. Any cancellation of the subscription must be made via SMS or email and will not be finalized until you have completed the cancellation request form provided by our Member Success Team. Cancellations are subject to the terms and refund policy presented at the time of your Subscription Term purchase. Unless otherwise indicated at the time of purchase, you may receive a one-time, pro-rata refund of the unused portion of your Subscription Term, less sixty dollars ($60) per unused month.
Payments
You agree to pay all fees due for services requested and pursuant to all payment terms presented to you when engaging in transactions. Prices are subject to change at any point at our sole discretion. You will see a prompt for your payment details, such as your credit card information and any promotional codes you may have. By entering your payment information and submitting your request, you authorize us, our affiliates, or our third-party payment processors to charge the amount due, including recurring fees associated with Subscription Services (as defined below).
You understand and agree that you are responsible for all fees due to receive health care services and pharmacy services, including any fees charged by the health care organization(s) or provider(s) that provide services to you in connection with the Services. Your payments to Shed may include fees charged by health care organization(s) or provider(s) for health care services and/or pharmacy services, which Shed collects on their behalf. In the event that your credit card expires or Shed, our affiliates, or our third-party payment processors are unable to process your payment, you may receive notice for you to provide an alternative payment method. Neither Shed nor its affiliate providers, pharmacies, or other service providers have any obligation to provide any health care services or pharmacy services unless and until full payment has been received or otherwise verified. You are responsible for keeping your payment information (such as credit card number and billing address) accurate and up-to-date at all times.
As described above, certain products or services offered on the Services may be offered on a subscription basis (“Subscription Services”). For Subscription Services, your payment method will be automatically charged at regular intervals as described during the checkout process for the applicable Subscription Services. You may cancel a subscription at any time before the cancellation cutoff date as indicated to you at the time you purchase a Subscription Service. You will also be informed about how you can cancel these Subscription Services.
EXCEPT AS OTHERWISE SET FORTH IN ANY RETURN OR REFUND POLICY PROVIDED TO YOU ON THE SERVICES, YOU ACKNOWLEDGE AND AGREE THAT DUE TO THE NATURE OF THE PRODUCTS AND SERVICES PURCHASABLE THROUGH THE SERVICES ANY APPLICABLE FEES AND OTHER CHARGES ARE NOT REFUNDABLE IN WHOLE OR IN PART. YOU ARE FULLY LIABLE FOR ALL CHARGES TO YOUR ACCOUNT, INCLUDING ANY UNAUTHORIZED CHARGES.
We accept the following payment methods on our Site:
Payment Cards
When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use, including without limitation credit and debit cards, Flex- and Health Savings Account Cards, and other electronic methods of payment as accepted by us from time to time. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shed Weight-Loss Guarantee
Shed offers a weight-loss guarantee. You may be eligible for a refund or program credit if you fully comply with all program requirements and do not achieve at least a 10% reduction in your baseline body weight within nine months. Full compliance with the program requirements—such as regular check-ins, proper medication use, and adherence to lifestyle and coaching recommendations—is necessary to qualify for this guarantee.
By participating in the program, you agree to these terms and conditions and acknowledge that adherence to the program and accurate reporting are essential for eligibility.
Please note that participation is subject to change at any time. We reserve the right to cancel the program or update these terms at our discretion, with changes applying to all future requests or claims.
Who qualifies for the guarantee?
Start Date: You must have begun your medication with Shed on or after February 12, 2025.First-Time Use: This must be your first experience using the eligible medication class (GLP-1s, Bupropion+Naltrexone, or Metformin+Topiramate+Naltrexone). Prior use of these medications (compounded or branded) disqualifies you.
Medical Suitability: You must complete a medical evaluation and obtain approval through Shed’s network providers to ensure you are an appropriate candidate for treatment. This includes providing accurate health and weight information.
Program Commitment:
To qualify for the guarantee, you must fully adhere to the following:
Medication Protocol: Take your prescribed medication for the duration of the program as directed by your provider. Medications must be ordered through the Shed Member Portal.
Provider appointments: Attend all required medical follow-up visits.
Educational requirements: Complete all assigned learning modules in the patient portal.
Check-ins: Complete monthly check-ins through the Shed Member Portal.
Weight reporting: Log your weight weekly in the Shed Member Portal.
Community participation: Post at least once per week in the Shed Facebook Community.
Medication-Specific Requirements
All medication dosing protocols must be followed as prescribed by your provider. The following additional requirements apply by medication type:
1. Injectable GLP-1 (Semaglutide or Tirzepatide)
- Medication must be taken continuously for 9 months, as prescribed.
- You must be actively working with a Shed Health Coach.
- No more than two (2) missed virtual or text-based coaching sessions.
2. Oral GLP-1 (Semaglutide or Tirzepatide)
- Medication must be taken continuously for 9 months, as prescribed.
- You must be actively working with a Shed Health Coach.
- No more than two (2) missed virtual or text-based coaching sessions.
3. Other Weight-loss medications
(e.g., Naltrexone + Bupropion, Metformin + Naltrexone + Topiramate)
- Medication must be taken continuously for 9 months, as prescribed.
- You must attend two (2) coaching sessions per month with your Shed Health Coach (included in your program).
- No more than two (2) no-shows or late cancellations.
- You must actively work toward personalized goals assigned by your coach.
- You must complete all assigned educational resources on time.
Medication Program Disclaimer
All medication programs are determined by your licensed Shed provider. Program length, dose, and medication changes are based on medical appropriateness and are at the sole discretion of your provider. Note: Continuing on medication for the full 9 months is not guaranteed. Ongoing treatment is determined by your provider based on medical necessity, effectiveness, and safety.
If your provider discontinues medication for any reason before the 9-month period ends, you may still remain eligible for the Shed Weight Loss Guarantee by continuing with a Shed Health Coach for the remainder of the 9-month program.
Failure to Achieve Weight LossIf, after meeting all the above requirements, you fail to lose at least 10% of your baseline weight (as recorded during your initial intake), you may qualify for Shed’s Weight Loss Guarantee Program.
Exclusions:
You are excluded from the Shed Weight Loss Guarantee if:
Patients are not eligible for the weight-loss guarantee if they have any of the following:
- You are not a first-time user of the eligible medication class.
- Personal or family history of medullary thyroid cancer (MTC) or MEN 2
- Type 1 diabetes
- Active eating disorders (e.g., anorexia, bulimia, binge eating)
- Severe gastrointestinal issues (e.g., gastroparesis, IBD)
- Significant kidney or liver diseaseHistory of pancreatitis or unmanaged gallbladder disease
- Pregnancy or breastfeeding
- Bariatric surgery within the past 12 months
- Use of medications that conflict with treatment
- Uncontrolled psychiatric conditions that affect compliance
- Non-adherence to treatment, dosing, coaching, or appointment requirements
- You experience significant hormonal changes during the program.
- You use other weight-loss methods or medications not prescribed by Shed during the program.
Eligibility is determined by the prescribing provider based on medical history and clinical guidelines.
You fail to meet any of the program requirements listed above.
Verification
To request a refund, email support@tryshed.com and ensure:
Your weight is self-attested every week for the full nine-month period.
Each weight entry must be time-stamped and submitted consistently on the day it is recorded.
Medication Adherence
You must attest that you followed your provider’s prescribed dosing protocol throughout the program. This includes taking medication at the frequency and dose determined by your Shed provider. If requested, you may be asked to provide reasonable documentation of adherence, such as dosing confirmation logs or other supporting records.
How the Verification Process Works
All submissions will be reviewed by the Shed team to ensure full compliance with the guarantee requirements. Eligibility will be determined based on accurate, consistent, and timely completion of all program components.
Only submissions using our approved process will be reviewed.
The final eligibility decision rests solely with Shed.
Refund DetailsApproved refunds will be processed within 30 days of verification.
Refunds are limited to the total amount actually paid in full for the subscription or eligible service fees during the first nine months, minus any promotional or discounted rates applied.
Refunds will be credited to the original payment method.
Incidental costs (e.g., lab fees, shipping, coaching upgrades, or other add-ons) are not eligible for refund.
Refunds are non-transferable
Consumer Protection Law
Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
Shed Holdings, LLC and its directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Shed Holdings, LLC and our directors, officers, agents, employees, subsidiaries, and affiliates (the “Shed Individuals”) from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions. In no event shall Shed Holdings, LLC be held liable to you for; damages in excess of (1) what you actually paid for goods and services via the Site in any 12-month period or (2) $10,000, whichever amount is lower.
Applicable Law and Dispute Resolution
These Terms and Conditions are governed by the laws of the State of Utah. Any dispute relating to, arising out of, or otherwise connected to this Agreement or the services or products purchased or contracted on or through the Site shall be resolved exclusively in the State Courts of the State of Utah located in Salt Lake County without regard to conflicts of law principles. The prevailing party in any such litigation will be entitled to recover its reasonable attorney fees and costs.
You acknowledge and agree that you will not participate in any multi-plaintiff or class action lawsuits with regard to these Terms and Conditions, but rather will utilize only those methods and means of dispute resolution outlined above on an individual basis.
Availability
Due to availability or supply chain-related conditions which may not be foreseeable or predictable, Shed’s network of pharmacy partners may not be able to procure and provide to you brand-name medications. In that event, Shed will work with you to explore other fulfillment options, if available.
Likewise, Shed makes no representations or guarantees regarding any medication or other product’s place of origin. Medications and other products may be shipped to you directly from sources other than within the United States, including without limitation the United Kingdom, Canada, and other locations.
Pharmacy Partners
Strive Compounding Pharmacy:1275 E Baseline Rd #104
Gilbert, AZ 852339:39
Boothwyn Pharmacy:221 Gale Ln, Kennett Square, PA 19348
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under any applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
support@tryshed.com
Effective Date: May 5, 2025
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of Shed Holdings, LLC and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Age Restrictions
The minimum age to use our Site is 18 years old. By using this Site, users agree and represent that they are over 18 years old. We do not assume any legal responsibility for false statements about age.
Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
Harass or mistreat other users of our Site;Violate the rights of other users of our Site;Violate the intellectual property rights or the Site owners or any third party to the Site;Hack into the account of another user of the Site;Act in any way that could be considered fraudulent; orPost any material that may be deemed inappropriate or offensive If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend, or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
Accounts
When you create an account on our Site, you agree to the following:
You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes. We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Sale of Services
These Terms and Conditions govern the sale of services and goods available on our Site.The following services and products are or may be made available on or facilitated by our Site:
Telehealth ServicesWeight-Loss SolutionsLongevity SolutionsHair-Loss SolutionsHormone Replacement TherapyLab TestingDermatology SolutionsSex Health SolutionsNutritional SupplementsHealth CoachingMiscellaneous Goods The services and goods will be paid for in full when they are ordered.
These Terms and Conditions apply to all the services and goods that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services and goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images and we cannot guarantee the accuracy of all services and goods we provide. You agree to purchase services and goods from our Site at your own risk.
We reserve the right to modify, reject, or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid unless you have already received the service or product you ordered. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Financial Agreement
Payment of all fees is expected at the time of service or order via the payment method on file.
You hereby authorize payment of medical benefits directly to Shed Holdings, LLC for all services rendered and goods purchased where applicable.
For telehealth services, out-of-pocket payments can be made via credit/debit card, and are due at the time of purchase. Credit/debit card payments can be made directly within the Shed Portal.
You hereby warrant and agree that you understand that all Medication Programs with Shed Holdings, LLC are monthly subscriptions or subscriptions that renew at regular intervals and are only eligible for cancellation after two months or at the close of your renewal cycles, whichever is longer. You may cancel your Subscription up to seventy-two (72) hours before your next Subscription period begins. Cancellations will take effect at the end of the current Subscription period, and only future charges will be canceled. If you cancel your Subscription, you will only be eligible for a refund of your Subscription less a cancellation fee of $60 per each refunded month. If your order has already been submitted to the pharmacy, you will not be eligible for a refund.
To cancel, please email support@tryshed.com or text (833) 658-7433. Before cancellation, you must complete the program change request form, which will be provided by our Member Success team upon receiving your request. You are responsible for all Subscription Fees (plus any applicable taxes and other charges) for the current Subscription period. If you cancel, you will retain access to the Services until the end of your Subscription period.
You agree that a prescription for a particular medication cannot be guaranteed and that being prescribed a medication is up to the discretion of the medical provider at the time of your appointment.
You agree that Shed Holdings, LLC reserves the right to stop, pause, or cancel a treatment plan, program, or other service for an individual at any time.
If you default on your account, you agree that you will be subject to finance and/or legal fees in addition to the total account balance.
You expressly acknowledge and agree to the above financial and cancellation policies. In the case of default payment, you are responsible for full payment of the balance, interest accrued, and any collection costs and legal fees incurred to collect on this account. You understand that insurance may not be accepted by Shed Holdings, LLC for its services. By utilizing the Site, including the ordering and/or purchasing of services or goods, you acknowledge that you have read, understand, and accept the information and conditions specified in this agreement.
Subscriptions
When you purchase a subscription through the Site, you agree that such subscription shall automatically renew and you will be billed until we receive notification that you want to cancel the subscription. All initial subscriptions have a minimum two month requirement before being eligible for cancellation. You must cancel any ongoing subscription at least 72 hours or more prior to your next billing date. Failure to timely cancel your subscription will result in your being billed for any products or services including your subscription; your cancellation request will then become effective after that final billing.
Multi-Month Subscriptions
If you enter into a multi-month subscription, you agree that such subscriptions will commence on the start date of the agreement and continue for a minimum term as selected at your time of purchase (the “Minimum Term”), followed by a continuing regular-interval subscription period (together, the “Subscription Term”). You shall be billed for and pay the full amount of the Minimum Term at checkout, which amount may include a discount as reflected in your cart. After the Minimum Term expires, you shall pay the applicable subscription fee monthly or every 28 days during the Subscription Term, depending on the subscription product or service. You further agree to pay the standard pricing then in effect for the Subscription Term throughout the term. Payments shall be automatically billed to your designated payment method. The subscription will automatically renew each month unless either party provides written notice of termination at least 72 hours prior to the end of the then-current term. Any cancellation of the subscription must be made via SMS or email and will not be finalized until you have completed the cancellation request form provided by our Member Success Team. Cancellations are subject to the terms and refund policy presented at the time of your Subscription Term purchase. Unless otherwise indicated at the time of purchase, you may receive a one-time, pro-rata refund of the unused portion of your Subscription Term, less sixty dollars ($60) per unused month.
Payments
You agree to pay all fees due for services requested and pursuant to all payment terms presented to you when engaging in transactions. Prices are subject to change at any point at our sole discretion. You will see a prompt for your payment details, such as your credit card information and any promotional codes you may have. By entering your payment information and submitting your request, you authorize us, our affiliates, or our third-party payment processors to charge the amount due, including recurring fees associated with Subscription Services (as defined below).
You understand and agree that you are responsible for all fees due to receive health care services and pharmacy services, including any fees charged by the health care organization(s) or provider(s) that provide services to you in connection with the Services. Your payments to Shed may include fees charged by health care organization(s) or provider(s) for health care services and/or pharmacy services, which Shed collects on their behalf. In the event that your credit card expires or Shed, our affiliates, or our third-party payment processors are unable to process your payment, you may receive notice for you to provide an alternative payment method. Neither Shed nor its affiliate providers, pharmacies, or other service providers have any obligation to provide any health care services or pharmacy services unless and until full payment has been received or otherwise verified. You are responsible for keeping your payment information (such as credit card number and billing address) accurate and up-to-date at all times.
As described above, certain products or services offered on the Services may be offered on a subscription basis (“Subscription Services”). For Subscription Services, your payment method will be automatically charged at regular intervals as described during the checkout process for the applicable Subscription Services. You may cancel a subscription at any time before the cancellation cutoff date as indicated to you at the time you purchase a Subscription Service. You will also be informed about how you can cancel these Subscription Services.
EXCEPT AS OTHERWISE SET FORTH IN ANY RETURN OR REFUND POLICY PROVIDED TO YOU ON THE SERVICES, YOU ACKNOWLEDGE AND AGREE THAT DUE TO THE NATURE OF THE PRODUCTS AND SERVICES PURCHASABLE THROUGH THE SERVICES ANY APPLICABLE FEES AND OTHER CHARGES ARE NOT REFUNDABLE IN WHOLE OR IN PART. YOU ARE FULLY LIABLE FOR ALL CHARGES TO YOUR ACCOUNT, INCLUDING ANY UNAUTHORIZED CHARGES.
We accept the following payment methods on our Site:
Payment Cards
When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use, including without limitation credit and debit cards, Flex- and Health Savings Account Cards, and other electronic methods of payment as accepted by us from time to time. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shed Weight-Loss Guarantee
Shed offers a weight-loss guarantee. You may be eligible for a refund or program credit if you fully comply with all program requirements and do not achieve at least a 10% reduction in your baseline body weight within nine months. Full compliance with the program requirements—such as regular check-ins, proper medication use, and adherence to lifestyle and coaching recommendations—is necessary to qualify for this guarantee.
By participating in the program, you agree to these terms and conditions and acknowledge that adherence to the program and accurate reporting are essential for eligibility.
Please note that participation is subject to change at any time. We reserve the right to cancel the program or update these terms at our discretion, with changes applying to all future requests or claims.
Who qualifies for the guarantee?
Start Date: You must have begun your medication with Shed on or after February 12, 2025.First-Time Use: This must be your first experience using the eligible medication class (GLP-1s, Bupropion+Naltrexone, or Metformin+Topiramate+Naltrexone). Prior use of these medications (compounded or branded) disqualifies you.
Medical Suitability: You must complete a medical evaluation and obtain approval through Shed’s network providers to ensure you are an appropriate candidate for treatment. This includes providing accurate health and weight information.
Program Commitment:
To qualify for the guarantee, you must fully adhere to the following:
Medication Protocol: Take your prescribed medication for the duration of the program as directed by your provider. Medications must be ordered through the Shed Member Portal.
Provider appointments: Attend all required medical follow-up visits.
Educational requirements: Complete all assigned learning modules in the patient portal.
Check-ins: Complete monthly check-ins through the Shed Member Portal.
Weight reporting: Log your weight weekly in the Shed Member Portal.
Community participation: Post at least once per week in the Shed Facebook Community.
Medication-Specific Requirements
All medication dosing protocols must be followed as prescribed by your provider. The following additional requirements apply by medication type:
1. Injectable GLP-1 (Semaglutide or Tirzepatide)
- Medication must be taken continuously for 9 months, as prescribed.
- You must be actively working with a Shed Health Coach.
- No more than two (2) missed virtual or text-based coaching sessions.
2. Oral GLP-1 (Semaglutide or Tirzepatide)
- Medication must be taken continuously for 9 months, as prescribed.
- You must be actively working with a Shed Health Coach.
- No more than two (2) missed virtual or text-based coaching sessions.
3. Other Weight-loss medications
(e.g., Naltrexone + Bupropion, Metformin + Naltrexone + Topiramate)
- Medication must be taken continuously for 9 months, as prescribed.
- You must attend two (2) coaching sessions per month with your Shed Health Coach (included in your program).
- No more than two (2) no-shows or late cancellations.
- You must actively work toward personalized goals assigned by your coach.
- You must complete all assigned educational resources on time.
Medication Program Disclaimer
All medication programs are determined by your licensed Shed provider. Program length, dose, and medication changes are based on medical appropriateness and are at the sole discretion of your provider. Note: Continuing on medication for the full 9 months is not guaranteed. Ongoing treatment is determined by your provider based on medical necessity, effectiveness, and safety.
If your provider discontinues medication for any reason before the 9-month period ends, you may still remain eligible for the Shed Weight Loss Guarantee by continuing with a Shed Health Coach for the remainder of the 9-month program.
Failure to Achieve Weight LossIf, after meeting all the above requirements, you fail to lose at least 10% of your baseline weight (as recorded during your initial intake), you may qualify for Shed’s Weight Loss Guarantee Program.
Exclusions:
You are excluded from the Shed Weight Loss Guarantee if:
Patients are not eligible for the weight-loss guarantee if they have any of the following:
- You are not a first-time user of the eligible medication class.
- Personal or family history of medullary thyroid cancer (MTC) or MEN 2
- Type 1 diabetes
- Active eating disorders (e.g., anorexia, bulimia, binge eating)
- Severe gastrointestinal issues (e.g., gastroparesis, IBD)
- Significant kidney or liver diseaseHistory of pancreatitis or unmanaged gallbladder disease
- Pregnancy or breastfeeding
- Bariatric surgery within the past 12 months
- Use of medications that conflict with treatment
- Uncontrolled psychiatric conditions that affect compliance
- Non-adherence to treatment, dosing, coaching, or appointment requirements
- You experience significant hormonal changes during the program.
- You use other weight-loss methods or medications not prescribed by Shed during the program.
Eligibility is determined by the prescribing provider based on medical history and clinical guidelines.
You fail to meet any of the program requirements listed above.
Verification
To request a refund, email support@tryshed.com and ensure:
Your weight is self-attested every week for the full nine-month period.
Each weight entry must be time-stamped and submitted consistently on the day it is recorded.
Medication Adherence
You must attest that you followed your provider’s prescribed dosing protocol throughout the program. This includes taking medication at the frequency and dose determined by your Shed provider. If requested, you may be asked to provide reasonable documentation of adherence, such as dosing confirmation logs or other supporting records.
How the Verification Process Works
All submissions will be reviewed by the Shed team to ensure full compliance with the guarantee requirements. Eligibility will be determined based on accurate, consistent, and timely completion of all program components.
Only submissions using our approved process will be reviewed.
The final eligibility decision rests solely with Shed.
Refund DetailsApproved refunds will be processed within 30 days of verification.
Refunds are limited to the total amount actually paid in full for the subscription or eligible service fees during the first nine months, minus any promotional or discounted rates applied.
Refunds will be credited to the original payment method.
Incidental costs (e.g., lab fees, shipping, coaching upgrades, or other add-ons) are not eligible for refund.
Refunds are non-transferable
Consumer Protection Law
Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
Shed Holdings, LLC and its directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Shed Holdings, LLC and our directors, officers, agents, employees, subsidiaries, and affiliates (the “Shed Individuals”) from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions. In no event shall Shed Holdings, LLC be held liable to you for; damages in excess of (1) what you actually paid for goods and services via the Site in any 12-month period or (2) $10,000, whichever amount is lower.
Applicable Law and Dispute Resolution
These Terms and Conditions are governed by the laws of the State of Utah. Any dispute relating to, arising out of, or otherwise connected to this Agreement or the services or products purchased or contracted on or through the Site shall be resolved exclusively in the State Courts of the State of Utah located in Salt Lake County without regard to conflicts of law principles. The prevailing party in any such litigation will be entitled to recover its reasonable attorney fees and costs.
You acknowledge and agree that you will not participate in any multi-plaintiff or class action lawsuits with regard to these Terms and Conditions, but rather will utilize only those methods and means of dispute resolution outlined above on an individual basis.
Availability
Due to availability or supply chain-related conditions which may not be foreseeable or predictable, Shed’s network of pharmacy partners may not be able to procure and provide to you brand-name medications. In that event, Shed will work with you to explore other fulfillment options, if available.
Likewise, Shed makes no representations or guarantees regarding any medication or other product’s place of origin. Medications and other products may be shipped to you directly from sources other than within the United States, including without limitation the United Kingdom, Canada, and other locations.
Pharmacy Partners
Strive Compounding Pharmacy:1275 E Baseline Rd #104
Gilbert, AZ 852339:39
Boothwyn Pharmacy:221 Gale Ln, Kennett Square, PA 19348
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under any applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
support@tryshed.com
Effective Date: May 5, 2025
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