Why is there a temporary order processing delay?

At Shed, we’re always striving to improve the quality of care and service we provide to you. As part of our ongoing commitment to enhancing your experience, we've recently upgraded our order management system. This upgrade is designed to increase efficiency and ensure faster processing of every order. While this change will ultimately reduce processing times by half, it has temporarily caused a delay in order fulfillment.

How long will this delay last?

We expect the delay to be resolved within the next five business days. Once the transition is complete, you'll notice a significant improvement in how quickly your orders are processed and fulfilled.

Who can help me?

If your order has been delayed, don’t worry – our Care Team is here to help. We’ll work with you to adjust any future billing dates to account for this delay. You can reach out to us by messaging our Care Team or emailing us directly. Our response time is between 24-48 hours.

Please note that our Care Team works through messages in the order they are received, so consecutive messages may lead to further delays. For more information, please refer to our Help Center.

Will ShedRx do anything else for me during this time?

We truly appreciate your patience as we work through this. To thank you for your understanding, we’ll be crediting your account with $20. This statement credit will automatically apply to your future ShedRx orders and can be used as a discount on next month's medication.

This is our way of showing appreciation for your continued trust in Shed. Thank you for being patient and supportive during this temporary delay.